Customer reviews for brightlifedirect.com

4.6 / 5

Calculated from 3514 reviews obtained over the last 12 months

7230 reviews since 26/05/2023

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Information brightlifedirect.com

  • Company

    BrightLife Direct

  • Description

    BrightLife Direct, Inc. has been serving the greater community of people who wear medical compression garments for over 30 years.

  • Address

    1840 Enterprise Drive 48309 Rochester Hills, MI

  • Website

    https://www.brightlifedirect.com/

  • Category

    Health and beauty

Contact BrightLife Direct

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Customer reviews

  • 5 / 5
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    The person I spoke with on the phone was the best phone rep I have ever dealt with-what a relief to have a kind, cheerful person to help me with my order.

    Review of , following an experience of by SARAH Q.

  • 5 / 5
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    Ordered my knee he's over the phone, very happy with the service I recieved, will order again.

    Review of , following an experience of by HALINA H.

  • 5 / 5
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    I’m very pleased with the compression sleeves that I received from BrightLife Direct. I find their products (Juzo specifically) to be great quality. The delivery was super fast and the customer service rep I spoke with was very knowledgeable. Thank you!

    Review of , following an experience of by LISA R.

  • 5 / 5
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    Excellent service. Great procduct.

    Review of , following an experience of by VICKIE F.

  • 5 / 5
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    Easy navigation

    Review of , following an experience of by RICHARD S.

  • 5 / 5
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    Easy to use website, ordered 2 pair, great ease to exchange one pair, fantastic communication through email about receiving the return, shipping out my exchange, best prices anywhere. Will definitely buy here again. Got info from a friend who’s been shopping here for years!

    Review of , following an experience of by DEBORAH S.

  • 4 / 5
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    Site responsive. Search thorough. Delivery timely as planned Product completed order as expected.

    Review of , following an experience of by DEBORAH A.

  • 5 / 5
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    Easy searching. But would like to see sleeves with different designs

    Review of , following an experience of by BRUNILDA V.

  • 5 / 5
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    Always great service and your products are great.

    Review of , following an experience of by JEANNE S.

  • 2 / 5
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    The company doesn't remove items that are out of stock, or totally discontinued, from the website. This allowed for ordering with money taken out, then days later before shipping that the item isn't available; and a refund will be processed. That is bad business. Ordering process for items actually in stock was fine. You just don't know if what you ordered is truly available.

    Review of , following an experience of by KAITLIN B. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
    Flag

    Thanks for pointing this out—it’s such a valid concern. No one wants to go through the hassle of ordering and paying, only to find out later that the item isn’t available. That’s definitely not the experience we want for you, and we’re taking this kind of feedback seriously. We’ll make sure your concerns are shared with our team so we can work on keeping the website inventory accurate and up-to-date. In the meantime, if there’s anything specific you’re looking for, our customer service team can double-check availability before you order. We really appreciate your patience and hope to do better for you next time!

    Answer by Kaitlin B
    Flag

    Not at this time.

    Show exchanges Hide exchanges
  • 5 / 5
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    The individual taking my order on the phone was helpful, professional, and friendly. The Juzo support stockings are a great product.

    Review of , following an experience of by KAREN M.

  • 5 / 5
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    It was fairly easy to find the compression socks ordered by my husband's Lymphedema Therapist and luckily for us, BrightLife offered a small discount on them. We appreciate the free shipping with orders over $100.

    Review of , following an experience of by BARBARA R.

  • 4 / 5
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    Have ordered before and no problem. Difficulty on site finding how to get Rewards discount. Took some time to figure out how to get code to apply discount. Like product and price.

    Review of , following an experience of by JETTIE G. *

    *Pseudonymized data at the request of the author

  • 3 / 5
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    The brightlifedirect website needs improvement. Very slow. I updated some information in my profile and it took 15 minutes for it to update. I was trying to place an order and the site kept adding the old information in. I gave up and had to come back to my order. I don't have that much time to waste! Annoying. FYI I almost bought the item somewhere else!

    Review of , following an experience of by MANDY B. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
    Flag

    We completely understand how frustrating that must have been! Your time is valuable, and dealing with a slow website when you’re trying to place an order shouldn’t be part of the experience. Thank you for pointing this out—it’s definitely something we need to address. We’ll make sure this feedback gets to the right team so we can work on improving the site’s performance and make updates smoother for you. If you ever run into this again, our customer service team would be happy to assist you with your order right away. We truly appreciate you sticking with us and letting us know how we can do better!

  • 5 / 5
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    I had problems ordering online but they said that they would send me an invoice and that is all I had to do.

    Review of , following an experience of by JACK M.

  • 5 / 5
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    A great and comfortable product.

    Review of , following an experience of by DAN R.

  • 5 / 5
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    Prices are wonderful!

    Review of , following an experience of by DEENA R.

  • 5 / 5
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    It’s always a pleasure to order from Brightlife Direct. I have recommended them to many in my lipedema groups. They offer a wide range of brands, sizes and if you need customer service it is excellent!! Shipping is fast and reliable.

    Review of , following an experience of by TIFFANY B.

  • 5 / 5
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    Very satisfied with your product. Delivery was very fast.

    Review of , following an experience of by ROBERT C.

  • 5 / 5
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    Site very user friendly. Very easy to navigate.

    Review of , following an experience of by DUANE F.

  • 5 / 5
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    Professional and efficient. Good communication. Will buy again.

    Review of , following an experience of by BRUCE S.

  • 5 / 5
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    After trying numerous styles and brands of compression, I have decided that these are my favorites and fit me the best. They are also the most comfortable!

    Review of , following an experience of by TIFFANY B.

  • 5 / 5
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    Easy and professional!

    Review of , following an experience of by BRUCE S.

  • 5 / 5
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    Excellent service and delivery was like two days. The comfort of the socks and wraps are marvelous.

    Review of , following an experience of by DAVID B.

  • 5 / 5
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    Site navigation is easy for choosing socks and ordering. Delivery may take a few days or a couple weeks, but using the 35-40 mm Hg stockings is essential to minimize symptoms and allow daily functioning. I and my mother have had varicose veins and believe me, compression stockings are better than having surgery. Using them is a lifelong commitment.

    Review of , following an experience of by JONATHAN K.

  • 5 / 5
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    seamless. rapid shipment

    Review of , following an experience of by WAYNE A.

  • 5 / 5
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    The BEST business to purchase from!! Excellent customer service and prices. And they accept returns and exchanges. Love them!

    Review of , following an experience of by LINDA R.

  • 5 / 5
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    5 STARS--PRODUCT, SERVICE AND DELIVERY!

    Review of , following an experience of by EDDIE MAE T.

  • 5 / 5
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    The socks are soft comfortable it give the right amount of tightness that I needed

    Review of , following an experience of by BARBARA B.

  • 5 / 5
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    My husband was looking for socks that didn’t “cut” into his legs leaving big indents. He has swelling issues related to him having kidney issues due to him only having one kidney due to kidney cancer. I found the comfort diabetic socks for him & I ordered a set of three pairs for him to try. He instantly fell in love with them. I just ordered him three more sets of three pairs of the socks. He couldn’t be happier & neither could I! 😊

    Review of , following an experience of by MICHELLE J.

  • 5 / 5
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    I had an excellent experience. Customer service was extremely helpful and kind. The item was shipped immediately. I truly appreciated the quick response and delivery.

    Review of , following an experience of by PAMELA P.

  • 5 / 5
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    They have been super customer focused and allowing me to exchange my socks and the socks that I’ve gotten have been exactly what I needed

    Review of , following an experience of by ANDREW T.

  • 4 / 5
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    Great product, could use some more colors

    Review of , following an experience of by DAVID F.

  • 5 / 5
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    I am so happy I decided to reorder my CIRCAID JUXTAFIT LOWER LEG WRAPS! I tried a different kind and I needed the better compression that CIRCAID offers me and the liners are a much better fit for me. Great service on the shipment, they arrived nicely boxed and in perfect condition. Thank you for helping me

    Review of , following an experience of by PAULA Z.

  • 4 / 5
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    BrightLife is the distributor but the stockings are manufactured somewhere else and were not labeled correctly which wasted a lot of my time and also Brightlife’s time. Had to return the stockings I ordered three times. They were finally replace with the correct size but not the color I wanted. I believe this was not a BrightLife problem but a manufacturing issue!

    Review of , following an experience of by BARB M.

  • 4 / 5
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    They do not have support hose large enough for big feet. Shoe size 14 for example Support hose should work for swelling but support larger calf swelling than your stick has

    Review of , following an experience of by STANLEY H.

  • 5 / 5
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    Thank you

    Review of , following an experience of by JOE G.

  • 5 / 5
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    Have been wearing compression socks from Brightlife for years. I still have my first pair. They wear forever.

    Review of , following an experience of by CAROLYN T.

  • 5 / 5
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    I recently bought a pair of hose, one of them ripped. I called and they said I could send back and receive a new one free of charge.

    Review of , following an experience of by CASSANDRA H.

  • 5 / 5
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    I had no problems with the company or my order.

    Review of , following an experience of by GERMAINE S.

  • 5 / 5
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    Great service, knowledgeable & speedy delivery.

    Review of , following an experience of by SHERYL O.

  • 1 / 5
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    The site was easy to use as usual. I receive my order an ample time, but…… the quality of the stockings are not the same. I have been using them for the past 15 years and I have never had them run and have holes in the heels and toes like I have now. What has happened? I hope that you can answer that question for me. I used to be a satisfied customer of Mediven. But I am totally no longer impressed. Please let me know if there’s anything that you can do for me like replace the ones that have run within the first couple of weeks.

    Review of , following an experience of by MARLENE M.

    Answer by brightlifedirect.com
    Flag

    Thank you for taking the time to share your experience. It’s clear how much you’ve trusted Mediven over the years, so we can imagine how disappointing this change in quality must feel. This shouldn’t be happening, especially after 15 years of being a loyal customer. We’d love to help make this right for you. A member of our customer service team will reach out to you to assist with the return process. Your feedback is incredibly important, and we’ll make sure it’s shared with the manufacturer too. We truly appreciate your loyalty and want to restore your confidence in us. Let’s get this sorted out!

  • 1 / 5
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    I was contacted that the item I ordered was no longer available AFTER I was charged. It happened to fall at the end of my billing cycle so I will not see a refund till my next statement. I don’t thing you should charge someone for something you don’t have. Take the item off the website if you don’t have it. Poor business practices.

    Review of , following an experience of by JAN W.

    Answer by brightlifedirect.com
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    We totally understand why this situation would be frustrating. Thanks for sharing your experience—it really helps us improve. You're absolutely right; charging for an item that isn’t available is not ideal, and we should do better at keeping our inventory updated to prevent this kind of inconvenience. We’ll also make sure your feedback gets passed along so we can avoid situations like this in the future. Thanks for sticking with us!

  • 5 / 5
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    Great compression socks and fast shipping.

    Review of , following an experience of by WILLIAM M.

  • 4 / 5
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    They would not give me payments in 3 parts although I have been buying from Brightlife for years. It’s because my credit is locked because I was hacked several years ago. My drug prescription gives me payments in 3 months. Your doing this has left a bad taste in my mouth.

    Review of , following an experience of by DORA K. *

    *Pseudonymized data at the request of the author

  • 3 / 5
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    I have ordered and used a Juzo armband from BrightLife for about 5-7 years. These armbands are easy to get on and they wash up great. I do have issues with their website, however. I used to be able to look up a previous order and click on a reorder button and the item came up in my cart. It was great. Now I have trouble locating my item. I search under the item no. In the description and it doesn’t even come up. I also have trouble locating my points and un-using them if I change my mind. Website used to be awesome.

    Review of , following an experience of by DIANE S.

    Answer by brightlifedirect.com
    Flag

    Thank you for sharing your experience! Your feedback about the website is really valuable. It’s frustrating when things that used to be easy, like reordering or managing points, become a challenge. We hear you on that. We’ll make sure your concerns are shared with our team so we can work on making the site more user-friendly again. If you need help finding your items or managing your points in the meantime, our customer service team would be happy to assist! Thanks for sticking with us and for helping us improve.

  • 5 / 5
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    I like BrightLife very much especially Allegro compression stockings which are great.

    Review of , following an experience of by LAURI S.

  • 3 / 5
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    Slow shipping

    Review of , following an experience of by JANE G.

    Answer by brightlifedirect.com
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    Thanks for letting us know about the shipping—waiting longer than expected can definitely be frustrating. We’re always looking for ways to speed things up, so your feedback is super helpful. We appreciate you sticking with us and hope your next experience is much smoother!

  • 5 / 5
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    I call and they have all my information on what size my mother wears and I just let them know what kind and color and I’m good to go. I have never used the website just by phone but their customer service is amazing!!! I wish all company’s did business like this one.

    Review of , following an experience of by BEV W.

  • 5 / 5
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    The j u z o thigh high support stockings. Fit well, are soft and supportive.

    Review of , following an experience of by AVERY D. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excellent product, fast delivery.

    Review of , following an experience of by LUCAS F. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I have placed several orders with Brightlife and never had any problems. My orders have been received within a few days and anytime I have had to call them directly with a question the people have been more than helpful and professional.

    Review of , following an experience of by SUSAN S.

  • 5 / 5
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    Great fit and material

    Review of , following an experience of by PAT R.

  • 5 / 5
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    They made some revision compare to what I bought around 2021 version. They become more durable. They also fit better too.

    Review of , following an experience of by CHUANYU X.

  • 5 / 5
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    Super chaussettes ! Je les utilise pour les marathons, les semi-marathons et le travail. Je recommande cette marque pour sa qualité.

    Review of , following an experience of by SARAH B.

  • 5 / 5
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    These socks fit well and are tall enough for my long, skinny legs. I like the patterns. Great socks!!

    Review of , following an experience of by ARDEN C.

  • 5 / 5
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    Good product and service.

    Review of , following an experience of by MONTE C.

  • 5 / 5
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    I'm very happy with the process for doing the exchange.

    Review of , following an experience of by TIMOTHY S.

  • 4 / 5
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    Warm, firm compression hose. To date, no odor issues, likely due to materials used, so that's a big plus over standard products. Pleased with the fit and am awaiting the results of how they handle machine washing.

    Review of , following an experience of by WILLETT L.

  • 5 / 5
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    I appreciated Helmut's assistance with the return/exchange of my Juzo glove.

    Review of , following an experience of by ERNEST S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Always an easy transaction, good product selection, fast shipping.

    Review of , following an experience of by KIMBERLY M.

  • 5 / 5
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    The support hose are of high quality. I have found customer service to be very responsive to the needs of the consumer. Good company to do business with. I highly recommend them.

    Review of , following an experience of by ALBERT W.

  • 5 / 5
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    wonderful product. perfect fit, prompt service. I’m very pleased

    Review of , following an experience of by KAREN L.

  • 5 / 5
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    Arrived in a timely manner. Easy to call and talk with customer service.

    Review of , following an experience of by TYSHAWN H. *

    *Pseudonymized data at the request of the author

  • 2 / 5
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    as i was ordering stay apparently gloves popped on my order i could not take them off my order so i was billed for them they came although i didnt want them then they came in size small i wear medium i want to know how to return them

    Review of , following an experience of by MARION L.

    Answer by brightlifedirect.com
    Flag

    Thanks for letting us know about this! It sounds like those gloves were incorrectly added to your order, and to make things worse, they’re the wrong size. That’s definitely frustrating, and we can see why you’d want to get them returned. Don’t worry—returns are absolutely doable, and we’ll make sure you’re not stuck with something you didn’t want. A member of our team will reach out shortly to guide you through the return process and make it as smooth as possible. Thanks for sharing your experience—it helps us improve, and we’re here to make things right for you!

  • 5 / 5
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    The website is very easy to use and is loaded with a substantial amount of information on each product item.

    Review of , following an experience of by JOHN R.

  • 5 / 5
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    There are a good variety of items to choose and it's easy to order.

    Review of , following an experience of by DENISE H.

  • 5 / 5
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    Easy to use website for ordering online.

    Review of , following an experience of by GENE B.

  • 5 / 5
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    The order came quickly and they fit just right. Very satisfied

    Review of , following an experience of by MAURINE H.

  • 5 / 5
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    I’m very satisfied with my order. The people in customer service were really helpful and nice and the delivery was excellent and as always I am very satisfied with my order. I wouldn’t go anywhere else. I am very satisfied. Thank you

    Review of , following an experience of by CAROLYN H.

  • 5 / 5
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    I was able to maneuver through the site with ease. I found it to be user friendly and easy to get where I needed to go.

    Review of , following an experience of by DIANNE H.

  • 5 / 5
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    Already did

    Review of , following an experience of by LOIS W.

  • 5 / 5
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    a 10 very good fast shipping thanks

    Review of , following an experience of by JOHN K.

  • 5 / 5
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    Helpful, knowledgeable

    Review of , following an experience of by ANITA G.

  • 5 / 5
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    Worked great.Thumbs little big but worked well.

    Review of , following an experience of by DEBRA R.

  • 4 / 5
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    Excellent selection and service. Shipping time could be improved.

    Review of , following an experience of by JOHN H.

  • 5 / 5
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    These make a big difference. I get more out of my day when I wear them. I have two pair now, and they go on easily. Definitely recommend!

    Review of , following an experience of by GABRIELLE A.

  • 5 / 5
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    Excellent customer service and compression socks true to fit.

    Review of , following an experience of by PETER U.

  • 1 / 5
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    Still waiting on the shipping confirmation. Have not received the product I ordered two weeks ago.

    Review of , following an experience of by LEATHA K. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
    Flag

    We completely understand how this would leave you feeling let down. Two weeks without a shipping confirmation is far from ideal, and it’s not the experience we want for you. Let’s get to the bottom of this! We’ll make sure someone from our team reaches out to check on your order and provide an update right away. Your time is valuable, and we’re here to make things right. Thanks for hanging in there—we’ll get this sorted for you!

  • 5 / 5
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    Easy to order and have what I need.

    Review of , following an experience of by DIANNE G R.

  • 1 / 5
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    The size charts displayed next to the Mediven Espirit Armsleve were wrong. As that's the model I wear, I used that size chart for reference while ordering my Medi Harmony and Comfort arm sleeves. As a result, the two arm sleeves in this order do not fit. I'd like to make a return but I no longer have the packaging, which is a shame. Please make sure all your product size charts are aligned with the manufacturer's guidelines, so customers like me who don't make this kind of mistake can make purchases on your website more comfortably. Here's a link to Medi Espirit actual Size Chart: https://www.mediusa.com/support/size-charts/mondi-esprit-arm-sleeve-and-glove-sizing-chart/

    Review of , following an experience of by CARLOS D.

    Answer by brightlifedirect.com
    Flag

    Thank you so much for sharing this, and we completely understand how frustrating this situation must be. When you rely on a size chart, it should be accurate and consistent—no exceptions. However, please note that even though these items are manufactured by the same brand, there will be differences in sizing between the variants. That being said, we always recommend using the sizing chart provided on our product page/website to ensure that you'll get the correct size/item. We've checked the website you've provided and there's a slight difference in their sizing. Comfort and Harmony have the same size chart and here's the link for reference: https://www.mediusa.com/support/size-charts/mediven-comfort-arm-sleeve-sizing-chart/. We appreciate your feedback about the size charts. Please note that we allow exchanges up to 90 days from the date of purchase even if you no longer have the packaging. You may exchange the items for Mondi Esprit Armsleeve since this is available on our website, please feel free to contact our customer service team. Thanks for your patience and for bringing this to our attention!

  • 5 / 5
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    I really liked how fast my garment was delivered to me

    Review of , following an experience of by COLLEEN B.

  • 5 / 5
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    Have lots of variety to choose from. Always find what I need and good quality

    Review of , following an experience of by GERRY T.

  • 5 / 5
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    Love everything about BriteLife….always satisfied with products, service and shipping!!

    Review of , following an experience of by TIFFANY B.

  • 5 / 5
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    Excellent customer service

    Review of , following an experience of by TERRY L.

  • 5 / 5
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    The person I spoke with was kind and helpful. He was interested in me as a person, which was reflected in his cordial responses. I was very pleased with the service I received.

    Review of , following an experience of by JOHAN S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    service was excellent. Order was backordered and the agent worked out a solution to get me the items as soon as possible. A great company to work with

    Review of , following an experience of by DARLENE M.

  • 5 / 5
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    Easy to order, all my personal information is available, just waiting for shipment

    Review of , following an experience of by ALAN N.

  • 5 / 5
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    Always polite and helpful by phone or email. My orders arrive in a timely manner and they had no problem with me returning a product.

    Review of , following an experience of by VICKI R.

  • 4 / 5
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    Ordered via phone. Everything was satisfactory.

    Review of , following an experience of by HOLLY B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    All great very pleased with the expertise and pleasantness of all. The best!

    Review of , following an experience of by ELLEN L.

  • 5 / 5
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    Prompt delivery and easily return any item if necessary.

    Review of , following an experience of by TRAUTE B.

  • 5 / 5
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    Website and ordering easy to navigate. Customer service is very quick to respond to any issues.

    Review of , following an experience of by TERRI H.

  • 5 / 5
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    Your compression socks are very comfortable & I’m really pleased with the quality.

    Review of , following an experience of by ANNA M.

  • 5 / 5
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    I've always had a good experience with BrightLife

    Review of , following an experience of by JEAN G.

  • 5 / 5
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    I always depend on Britelife for their wonderful Therafirm stockings. Customer service excellent and product has always been delivered on time. Thank you.

    Review of , following an experience of by VIRGINIA H.

  • 5 / 5
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    Fast shipping. least expensive compression socks I could find. But still too expensive.

    Review of , following an experience of by JOHN A H.

  • 5 / 5
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    It was great

    Review of , following an experience of by TERESA C.

  • 5 / 5
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    Even in spite of the holidays, I was told my order would arrive on 1/6/25. It actually arrived on 12/30/24 and I was delighted because I needed more hose.

    Review of , following an experience of by PAULA S.

  • 5 / 5
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    The site was easy to find and understand the different choices. I bought the discount brand of compression. So far very high quality and strong compression. It was also almost half the price of jobst’s discount brand. So far so good!

    Review of , following an experience of by MICHAEL S.

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