Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  Awesome buying experience. Great prices and easy ordering. Good experience

  Review of 1/8/25, following an experience of 12/29/24 by FORREST C.

• 4 / 5

  

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  Site was good. Manufacturer labeling of product poor. Shipping receipt, box where stockings came in and stamp on Core Spun black 20-30 was short but they were not. Had to return stockings three times. Enddd up with khaki color which are fine but wanted black.

  Review of 1/8/25, following an experience of 12/28/24 by BARB M.

• 5 / 5

  

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  Quick delivery and my perfect fitting Jobst sleeve arrived well packaged! TY Brightlife!

  Review of 1/8/25, following an experience of 12/27/24 by MARJORIE M.

• 5 / 5

  

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  Fast delivery, good product.

  Review of 1/8/25, following an experience of 12/23/24 by WILLIAM T.

• 2 / 5

  

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  It would be helpful if in the description of products there was an explanation of the suggested uses for different styles/vendors/uses of items like support stockings. In ordering for 20-30mm pressure, you can purchase hosiery fron $27/pr up to almost $80/pr, Britelife was a suggested vendor for us and I had to simply make a guess.

  Review of 1/8/25, following an experience of 12/20/24 by JANE E.

  Answer by brightlifedirect.com

  

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  We really appreciate you taking the time to share that feedback — We can totally see how helpful it would be to have clearer information on product descriptions, especially when you’re trying to choose the right pair of support stockings and want to make an informed decision. The wide price range can definitely be overwhelming without knowing exactly what you're getting for the different options! We always want to provide as much helpful info as possible, so you feel confident in your choices. Thanks again for pointing this out!

• 5 / 5

  

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  I have been wearing compression surgery hose for many years. I had cancer in my left leg twice and had lymph nodes removed. The hose help with swelling in my leg.

  Review of 1/8/25, following an experience of 12/16/24 by PHYLLIS E T.

• 5 / 5

  

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  Helmut was cordial. affable, and very helpful in assisting me with my exchange.

  Review of 1/8/25, following an experience of 12/16/24 by FREDRICK S.

• 5 / 5

  

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  I have made several purchases thru Brightlife online and always had a smooth experience. My last order literally came within 2 days. The site is user friendly and their customer service is very helpful whenever I have called them directly.

  Review of 1/8/25, following an experience of 12/16/24 by SUSAN S.

• 5 / 5

  

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  The online site was very good. I like the item I bought very much and they are easy to put on and feel comfortable.

  Review of 1/8/25, following an experience of 12/20/24 by DONNA G.

• 5 / 5

  

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  it works

  Review of 1/8/25, following an experience of 12/18/24 by GENE S.

• 5 / 5

  

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  I have always used this type of compression stocking. My care workers even love them. I sometimes forget I have them on. I would get them as my choice all the time.

  Review of 1/8/25, following an experience of 12/18/24 by GERMAINE S.

• 5 / 5

  

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  With the ability to refer to an easy to size chart, the fit is appropriate. The fit is beneficial.

  Review of 1/8/25, following an experience of 12/20/24 by GAIL M.

• 4 / 5

  

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  Customer service very good. Will order again .

  Review of 1/8/25, following an experience of 12/18/24 by MICAELA P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Site navigation was logical and easy. Response was a little slower than expected but probably owing Festive season. Product is good and at aresonable price.

  Review of 1/8/25, following an experience of 12/17/24 by BEN M.

• 3 / 5

  

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  I don't like the fact, that you don't provide estimate delivery date. I have no clue how long I should wait

  Review of 1/8/25, following an experience of 12/18/24 by YULIA D.

  Answer by brightlifedirect.com

  

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  We completely understand how frustrating it must be not knowing when to expect your delivery. It’s always better to have a clear estimate so you’re not left wondering. We really appreciate you bringing this up. Your feedback is super helpful as this will help us improve. In the meantime, if you ever need more details on an order’s status, feel free to reach out to our customer service team. They’ll be happy to give you an update and help keep you informed. Thanks again for sharing, and we’re committed to making this better for you!

• 5 / 5

  

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  You allwaysseem to have what I want in stock and the delivery is fast

  Review of 1/8/25, following an experience of 12/13/24 by THOMAS O.

• 5 / 5

  

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  I got a quality product for a reasonable price. I’m very happy with the 15-20m thigh high stockings that I bought from them. The web site works well so the purchase was easy and delivery was prompt.

  Review of 1/8/25, following an experience of 12/14/24 by LYNN G.

• 5 / 5

  

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  Great customer service. Socks have always been of good quality and performed as expected. Thanks BrightLife!

  Review of 1/8/25, following an experience of 12/16/24 by VINCENT O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  7he Rep was quite helpful and completed my order

  Review of 1/8/25, following an experience of 12/16/24 by CAROLYN P.

• 4 / 5

  

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  Your web site jumps around too much and I can't find the stockings I wish to purchase.to place an order.

  Review of 1/8/25, following an experience of 12/13/24 by JUDITH L.

• 5 / 5

  

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  I am happy with the Core Spun compression stockings that I have been buying. Last year I decided to try some different ones, and I think I only wore each of them about twice. I went back to the Core Spun. My only complaint is that I wanted the exact same style in a different color, but I couldn't figure out how to order them. Thanks for making a regular type stocking instead of nylon, that works for me!!

  Review of 1/8/25, following an experience of 12/15/24 by KATHY K.

• 5 / 5

  

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  Always have what i need.

  Review of 1/8/25, following an experience of 12/15/24 by MARIE M.

• 1 / 5

  

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  You accepted my order, said the goods were coming. Next thing I get notification That the goods were not available. Grateful that the money was refunded prompgly

  Review of 1/8/25, following an experience of 12/16/24 by MARGARET C.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the confusion with your order — that sounds frustrating, especially after you were told the goods were coming, only to find out they weren’t available. We can imagine how that would leave you feeling disappointed. We're glad to hear the refund was processed quickly, but we understand that’s not the experience you were hoping for. We’ll definitely look into this and work on improving how we communicate product availability so that situations like this don’t happen again. Thank you for your feedback, and we hope to provide a smoother experience for you in the future.

• 5 / 5

  

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  Excellent customer service !

  Review of 1/8/25, following an experience of 12/13/24 by PETER U.

• 5 / 5

  

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  love their products and service. love the toe sock

  Review of 1/8/25, following an experience of 12/13/24 by REBECCA H.

• 5 / 5

  

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  I found the website very easy to maneuver and place my order. There is not one thing that I think that needs to be improved.

  Review of 1/8/25, following an experience of 12/12/24 by DIANNE H.

• 2 / 5

  

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  Still haven’t received the item. I was told it’s on back order, but it’s still for sale on their website.

  Review of 1/8/25, following an experience of 12/11/24 by MELISSA M.

  Answer by brightlifedirect.com

  

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  We totally understand how frustrating that must be, especially when you're told an item is on backorder but it’s still listed as available on the website. That definitely creates some confusion and disappointment. Thank you for sharing your experience — we’ll make sure to take a closer look at how we're communicating availability on our website. In the meantime, we’d recommend reaching out to customer service again for more detailed information about your order and the backorder status. They should be able to give you a more specific timeline and help with any next steps. We really appreciate your feedback and are committed to improving the experience for you moving forward.

• 5 / 5

  

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  Excellent service. They always respond quickly.

  Review of 1/8/25, following an experience of 12/13/24 by NETTA F.

• 5 / 5

  

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  Very good

  Review of 1/8/25, following an experience of 12/13/24 by BRIAN M.

• 3 / 5

  

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  Waistband too tight

  Review of 1/8/25, following an experience of 12/9/24 by MAUREEN A.

  Answer by brightlifedirect.com

  

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  Thanks for your feedback! We understand how uncomfortable a tight waistband can be, especially when you’re expecting something more comfortable. It’s definitely important to get the fit just right. If you’d like, we can help you find a different style or size that might be a better fit for you, please feel free to contact our customer service team. Your comfort is our priority, and we’re here to make sure you get something that works better.

• 5 / 5

  

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  Great product! Excellent service!

  Review of 1/8/25, following an experience of 12/6/24 by SVETLANA D.

• 5 / 5

  

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  Web navigation is easy to use. The stockings have worked well for me for many years.

  Review of 1/8/25, following an experience of 10/14/24 by DIANNE G R.

• 5 / 5

  

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  I have been ordering compression socks from BrightLife Direct for several years and have always been pleased with the product as well as the customer support when I have needed it. Haven't received my most recent order (just placed yesterday) but I expect it will be the same quality and satisfaction I have come to expect.

  Review of 1/7/25, following an experience of 12/31/24 by CAROL S.

• 5 / 5

  

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  long time customer always a good experience

  Review of 1/7/25, following an experience of 12/24/24 by DAVID M.

• 5 / 5

  

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  Knowledgeable staff and very helpful. I would recommend then

  Review of 1/7/25, following an experience of 12/23/24 by ANITA G.

• 5 / 5

  

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  Great pricing. Fast Shipping. All brands.

  Review of 1/7/25, following an experience of 12/16/24 by JOHN K.

• 5 / 5

  

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  Great prices. Customer service has always been excellent. I always get the same support knee highs. Tried a different brand and was disappointed. I spoke with customer service and they swapped them out for my preferred brand

  Review of 1/7/25, following an experience of 12/26/24 by JANE R.

• 5 / 5

  

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  I have purchased these several times and like them.

  Review of 1/7/25, following an experience of 12/16/24 by THOMAS F M.

• 5 / 5

  

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  I have been doing business with you for years and great service and prices.

  Review of 1/7/25, following an experience of 12/31/24 by DAVID R.

• 5 / 5

  

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  Customer service is great

  Review of 1/7/25, following an experience of 12/21/24 by WILLIAM H.

• 5 / 5

  

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  Excellent! Had a very patient and caring young lady! I love this company!

  Review of 1/7/25, following an experience of 12/31/24 by LADONNA G.

• 5 / 5

  

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  These socks relax my legs

  Review of 1/7/25, following an experience of 12/29/24 by TAMERON H.

• 5 / 5

  

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  Great selection of products, reasonably priced and quickly delivered.

  Review of 1/7/25, following an experience of 12/10/24 by JOHN C.

• 5 / 5

  

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  I have made numerous pirchases from BrightLife over the last dozen or so years. The products are excellent quality, including their own Allegeo brand, and priced lower than elsewhere. On several occasions I have needed help from customer service and have always gotten quick answers to questions or resolutions to issues. I recommend BrightLife wholeheartedly!

  Review of 1/7/25, following an experience of 12/10/24 by JENNIFER T.

• 5 / 5

  

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  BrightLife has a lot of selection and competitive prices on compression socks. I wish they carried the rest of the lymphedema supplies that I need so that I could get them all in one place

  Review of 1/7/25, following an experience of 12/1/24 by DAVID O.

• 5 / 5

  

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  It's a super great company to do business with. I have been a repeat customer for many years.

  Review of 1/7/25, following an experience of 12/10/24 by RICHARD H.

• 5 / 5

  

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  Customer service was excellent and the stockings are good looking, well-fitting and comfortable.

  Review of 1/7/25, following an experience of 12/10/24 by VIRGINIA D.

• 5 / 5

  

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  Easy to understand the ordering process

  Review of 1/7/25, following an experience of 12/15/24 by RONALD R.

• 5 / 5

  

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  Easy to find what I was looking for and shipping was next day to my door. I would recommend BrightLife Direct to anyone needing medical stockings.

  Review of 1/7/25, following an experience of 12/9/24 by TOM N.

• 1 / 5

  

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  Order is still not delivered

  Review of 1/7/25, following an experience of 12/3/24 by BUSHRA K.

  Answer by brightlifedirect.com

  

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  We're so sorry to hear that your order still hasn’t been delivered and we can imagine how frustrating this must be. A member of our customer service team will reach out to you so they can investigate and get your order on track. We’ll do everything we can to resolve this. Thank you for your patience, and we’ll make sure to sort this out for you!

• 5 / 5

  

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  It is easy to reorder the previously ordered items

  Review of 1/7/25, following an experience of 12/11/24 by LAURA V.

• 5 / 5

  

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  Brightlife Direct offers an excellent choice of various types of socks and support socks and stockings. They are easy to deal with and tries to accommodate the client’s needs. I would highly recommend.

  Review of 1/7/25, following an experience of 12/15/24 by CAMILLA T.

• 5 / 5

  

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  Received as anticipated.

  Review of 1/7/25, following an experience of 12/3/24 by ANN MARCIA K.

• 5 / 5

  

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  Great customer service! Answered all my questions, they were very helpful getting me what type I needed to order. Will definitely order again from them.

  Review of 1/7/25, following an experience of 12/9/24 by KAREL M.

• 5 / 5

  

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  My order came in extremely fast. I bought made in America no gap wrap. It was very comfortable during our long car rides too visit family. The socks I ordered did what all the others seem to do gather at my ankle. That makes for my foot to swell & hurt

  Review of 1/7/25, following an experience of 12/10/24 by DONNA H.

• 5 / 5

  

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  Great socks. Soft. True to size

  Review of 1/7/25, following an experience of 12/11/24 by CARRIE H.

• 5 / 5

  

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  Everyone answered my questions and took care of my needs

  Review of 1/7/25, following an experience of 12/10/24 by CAROL W.

• 5 / 5

  

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  An excellent winter substitute for typical, non-wool compression hose. These are warm, comfortable and top-notch for typically smelly support hose. A bit expensive, I just purchased one pair, but will be buying more again today.

  Review of 1/7/25, following an experience of 10/16/24 by WILLETT L.

• 5 / 5

  

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  Great web page & good value

  Review of 1/6/25, following an experience of 12/23/24 by CHARLES M.

• 5 / 5

  

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  Everything was fine. But I need the directions to renew the top to hold the stockings up.

  Review of 1/6/25, following an experience of 12/5/24 by JOYCE T.

• 1 / 5

  

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  I never received them.

  Review of 1/6/25, following an experience of 12/9/24 by PATTI M.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that you still haven’t received your order and we completely understand your frustration. A member of our customer service team will reach out to you, and they’ll be able to investigate the situation and help track down your order. We want to make sure this is resolved for you quickly. Thank you for letting us know, and we’re here to help however we can!

• 5 / 5

  

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  Helmut from Brightliffe Direct was kind and patient, affable and communicative. He was empathically willing to exchange a pair of stockings with no hassle when my wife changed her mind about style.

  Review of 1/5/25, following an experience of 12/27/24 by FREDRICK S.

• 5 / 5

  

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  Easy to find what you need. Pictures of items are clear. Prices are great.

  Review of 1/5/25, following an experience of 12/28/24 by ALICE B.

• 5 / 5

  

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  Very good experience and got what I needed faster than expected. if you find what you need from this company, you will have a good experience.

  Review of 1/5/25, following an experience of 12/23/24 by GERMAINE S.

• 5 / 5

  

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  I have been buying compression garments from Brightlife for 4 years. Better price than vendor I previously used. Plus I earn discount points. Whenever I call customer service for help, they are prompt, more than nice, and very attentive. Delivery is quick!

  Review of 1/5/25, following an experience of 12/26/24 by ERNESTINA G. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  ordering and service have been good. Have not yet used the garments

  Review of 1/5/25, following an experience of 12/20/24 by JANE E.

• 5 / 5

  

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  Exchanged for a brand I was familiar with, sizing issues. Quick and easy process, friendly associate. Thanks!

  Review of 1/5/25, following an experience of 12/13/24 by ANNA K.

• 5 / 5

  

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  I called, they took the order and gave me the price. I paid and I received the order today.

  Review of 1/5/25, following an experience of 12/23/24 by DAWN M.

• 5 / 5

  

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  I have been buying from you for a long time and you have best prices and customer service. I have never had a problem with Brightlife compression socks

  Review of 1/5/25, following an experience of 12/14/24 by PERRY H.

• 1 / 5

  

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  I have never received the product

  Review of 1/5/25, following an experience of 12/9/24 by ANNETTE R.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that you haven’t received your product yet! That’s incredibly frustrating, and we completely understand why you're upset. It’s not okay to be left waiting, especially when you’ve placed an order and expected it to arrive. A member of our customer service team will reach out to you so they can look into your order status and help track it down for you. We want to make sure you get your product and have a positive experience, and we’ll do everything we can to resolve this. Thanks for sharing your feedback — we’re committed to getting this sorted for you as quickly as possible!

  Answer by Annette R

  

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  Thank you. I hope you can resolve this. Annette

  Show exchanges Hide exchanges
• 4 / 5

  

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  everything was a good experience

  Review of 1/5/25, following an experience of 12/12/24 by MARGARET N.

• 5 / 5

  

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  Good

  Review of 1/5/25, following an experience of 12/21/24 by LINDA M.

• 5 / 5

  

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  Very prompt. Wish you could file for insurance.

  Review of 1/5/25, following an experience of 12/11/24 by CAROL B.

• 5 / 5

  

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  Good pricing and fast shipping.

  Review of 1/5/25, following an experience of 12/23/24 by STEVE F.

• 5 / 5

  

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  My order was so easy. I just phoned and they knew all my information right away and my order actually arrived earlier than expected. I’m very pleased with brightlife and the quality is great. Thank you

  Review of 1/5/25, following an experience of 12/23/24 by CAROLYN H.

• 5 / 5

  

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  Good price, efficient service, expedient delivery. Excellent quality.

  Review of 1/5/25, following an experience of 12/12/24 by HIRAM D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Best compression socks I’ve ever used. My feet feel great through the day and at the end of the day. They’re hard to put on, but I got a metal frame gizmo that my foot slipped through into the sock and it makes it much easier. Taking them off is also a chore but worth it. I highly recommend the socks. I’ve tried others. None have been as great as these.

  Review of 1/5/25, following an experience of 12/12/24 by THOMAS S.

• 5 / 5

  

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  Great product, fast shipping and will do business with them again!!

  Review of 1/5/25, following an experience of 12/12/24 by WENDY SUE A.

• 5 / 5

  

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  I especially like Mediven, as there is a choice of calf length. Many compression socks come up too high for me. They also have a regular and petite length. Service is prompt. I usually receive my order in just a few days.

  Review of 1/5/25, following an experience of 12/11/24 by BENITA K B.

• 5 / 5

  

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  Best customer support and product. They are my go to any of my comprssion hosiery needs. Top notch!!

  Review of 1/5/25, following an experience of 12/10/24 by DEBY W.

• 4 / 5

  

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  I love this line. It stays up pretty well. My only issue is they do not wash well on delicate cycle and hand wash is best. Also, wish they came in king lengths for tall people. I have to wear them everyday, so as a staple, I do wish there was this selection option. Surgical grade is great, but should hold up to washes better, as mentioned.

  Review of 1/4/25, following an experience of 12/6/24 by NAGHMEH R.

• 4 / 5

  

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  I like the compression Hose, I wish they offered tummy support.

  Review of 1/4/25, following an experience of 12/7/24 by RACHELLE B.

• 5 / 5

  

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  All the compression socks that is ordered from Brightlife they fit very well I in joy wearing them

  Review of 1/4/25, following an experience of 12/4/24 by ERNEST G. J.

• 2 / 5

  

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  Open toe sigvaris compression stocking tore from the side. Black compression stocking purchased prior also Sigvaris brand no adequate compression. Not sure what is happenig with Sigvaris quality

  Review of 1/4/25, following an experience of 12/20/24 by ELDA H.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear you’ve had issues with the Sigvaris compression stockings — it sounds really frustrating to deal with a tear in the open-toe pair and lack of proper compression in the black stockings. We totally get how disappointing it can be when the quality isn’t up to the standard you're used to, especially from a brand you’ve trusted. Your feedback is really valuable. Thanks for sharing your experience, and if there’s anything else we can do to assist, don’t hesitate to reach out. We’re here to make sure you get the right fit and support!

• 4 / 5

  

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  this is the second time we have ordered from your site. the first time was a great experience, the sales person was very heplful, took the time to help us to select what they thought would work for us. The second sales person on the latest order just wanted to sell us the same product. Even tho we asked if ther were any new or different products that were now available that maybe was not available before. Not impressed with their customer service.

  Review of 1/3/25, following an experience of 12/26/24 by RANDY T.

• 5 / 5

  

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  nnn

  Review of 1/3/25, following an experience of 12/27/24 by JERE S.

• 5 / 5

  

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  mmm

  Review of 1/3/25, following an experience of 12/12/24 by SHELBY J.

• 5 / 5

  

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  Service is always perfect and shipping is always prompt

  Review of 1/3/25, following an experience of 12/6/24 by RUTH B.

• 4 / 5

  

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  Very good to wear helping legs and ankles.

  Review of 1/3/25, following an experience of 12/6/24 by GEORGE H.

• 5 / 5

  

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  Site was very easy to navigate and delivery was within a few days. Been buying hose from you for years and am extremely satisfied with them.

  Review of 1/3/25, following an experience of 12/6/24 by JUDITH M.

• 2 / 5

  

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  The Jobst compression stockings were not satisfactory. They were short and the feet small. I wanted something lighter weight but these didn't fill the bill.

  Review of 1/3/25, following an experience of 12/6/24 by BETTY M.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that the Jobst compression stockings didn’t work out for you! It’s frustrating when the fit isn’t quite right, especially when you’re looking for something lighter and more comfortable. We totally get how important it is to find the right balance between compression and comfort, and it sounds like these just didn’t meet your needs. Thank you for sharing your experience. If you’d like, we can help you find a different option that might be a better fit or offer more of the features you’re looking for. Please feel free to reach out to our customer service team, we’re always here to assist you and make sure you’re getting the best product for your needs!

  Answer by Betty M

  

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  I wouldn't mind trying these stockings in a larger size but don't want to take a chance on a waste of money again.

  Show exchanges Hide exchanges
• 5 / 5

  

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  Friendly, knowledgable, and helpful staff.

  Review of 1/1/25, following an experience of 12/18/24 by GENE K.

• 5 / 5

  

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  The ordering was the easiset ever. i did make a switch from Jobst to Mediven & there is a slight difference within the stocking itself.. Buyers know it is smaller than Jobst same size same style - so be aware. I di make a purchase of 2 pairs as I only utilize 1 stocking - I'm contemplating on returning the un-open pair. I want to see how they wash & are for the 2nd wearing before I make the return decision. Overall the ordering was a breeze.

  Review of 1/1/25, following an experience of 12/20/24 by BARBARA D.

• 5 / 5

  

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  My order was filled and delivered very fast.

  Review of 1/1/25, following an experience of 12/11/24 by CAROL B.

• 5 / 5

  

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  EXCELLENT CUSTOMER SERVICE.

  Review of 1/1/25, following an experience of 12/24/24 by PETER U.

• 4 / 5

  

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  Better than expected delivery time in the weeks leading up to Christmas

  Review of 1/1/25, following an experience of 12/10/24 by COLIN P.

• 5 / 5

  

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  Very high quality last a long time

  Review of 1/1/25, following an experience of 12/12/24 by KAREN M.

• 5 / 5

  

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  This place is amazing ! Love your customer service, they are quick and very knowledgeable. This reminds me of the customer service care from years ago. They really care and do their job. Great products too ! My mom loves her thigh high compression sock (toeless)

  Review of 1/1/25, following an experience of 12/23/24 by BEV W.

• 4 / 5

  

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  Easy to reorder past purchases and thankful for sale offered.

  Review of 1/1/25, following an experience of 12/13/24 by MARY R.

• 5 / 5

  

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  Brightlife is a great company with excellent customer service. I've been buying Allegro compression hose which I've been buying from Brightlife for 20 years. I highly recommend them.

  Review of 1/1/25, following an experience of 12/10/24 by STEPHANIE K.

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