Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  My past orders were already in your system. That made ordering easy.

  Review of 1/1/25, following an experience of 12/23/24 by WILLIAM T.

• 5 / 5

  

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  Excellent quality of product. Perfect fit & great fit.

  Review of 1/1/25, following an experience of 12/20/24 by ANNA M.

• 5 / 5

  

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  Not always sure when the order has been completed.

  Review of 1/1/25, following an experience of 12/15/24 by KAREN P.

• 1 / 5

  

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  I placed an order on Dec 2nd. Had not rec’d neither the package after 7 days. I called snd was told it was on backorder but I would receive it by Dec 24. Got an email 3 days later saying delivery would be Dec 27. BAD communication!

  Review of 1/1/25, following an experience of 12/2/24 by CHIP HAZARD A.

  Answer by brightlifedirect.com

  

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  We totally understand your frustration — that sounds like a very frustrating experience. It’s so disappointing when you’re given one delivery date and then get another update that’s later than expected. The lack of clear communication definitely adds to the stress, and we can see how this situation would leave you feeling upset. Thank you so much for sharing your feedback. We definitely want to improve our communication to make sure you’re always kept in the loop. Thanks again for your patience.

• 5 / 5

  

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  Excellent company to do business with.

  Review of 1/1/25, following an experience of 12/9/24 by ARTHUR R.

• 5 / 5

  

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  Easy to navigate website, detailed descriptions of products, sizing chart, many top brands, good sales.

  Review of 1/1/25, following an experience of 12/6/24 by HELEN B.

• 5 / 5

  

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  Products are awesome, service is top notch, and shipping is very fast. I would highly recommend

  Review of 1/1/25, following an experience of 12/3/24 by ROSALIE K.

• 5 / 5

  

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  Talking to a real person on the phone is a pleasure as I always seem to have questions--your delivery is great & safe. and in general you are a good company.

  Review of 1/1/25, following an experience of 12/2/24 by CONNIE C.

• 5 / 5

  

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  I love Bright Life! I’ve been buying support socks and stockings over the last 10 + years. Never disappointed!

  Review of 1/1/25, following an experience of 12/10/24 by LINDA N.

• 5 / 5

  

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  They fit well, wash well and last with my poor care. They are great being on my feet long hours.

  Review of 1/1/25, following an experience of 12/9/24 by URSULA R.

• 5 / 5

  

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  Always arrive promply

  Review of 1/1/25, following an experience of 12/1/24 by MADELINE P.

• 5 / 5

  

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  Ordering was easy- site was easy to navigate- price was good. Only Wish there were colors in the style I chose

  Review of 1/1/25, following an experience of 12/9/24 by CAROLYN H.

• 5 / 5

  

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  I have used Brightlife direct for many many years and I do recommend them to everyone who needs compression clothing. However, within the last couple years the quality has dropped. The stockings get "runs" in them after only 2 or 3 wears.

  Review of 1/1/25, following an experience of 11/29/24 by VEDA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  purchacompression stockings because of their quality. I’ve tried others, but they don’t compare to jobst.

  Review of 12/31/24, following an experience of 12/2/24 by JOHN H.

• 5 / 5

  

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  The site is well laid out with good descriptions , and an ease of navigation. I appreciate the expedited delivery options. And as in previous orders customer service is top notch.

  Review of 12/31/24, following an experience of 12/8/24 by MARIE H.

• 5 / 5

  

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  Your stock is reasonably priced especially when sales are running. Shipping is prompt and texts are helpful for keeping track of your order.

  Review of 12/31/24, following an experience of 12/22/24 by JUDITH A.

• 5 / 5

  

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  Fast service.

  Review of 12/31/24, following an experience of 12/17/24 by MONA M.

• 5 / 5

  

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  Very soft and confortable on my legs

  Review of 12/31/24, following an experience of 9/29/24 by SANDRA S.

• 5 / 5

  

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  All excellent.

  Review of 12/31/24, following an experience of 11/26/24 by LOIS A.

• 5 / 5

  

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  Found the item I wanted quickly, ordered, and received the item within about 5-7 days.

  Review of 12/31/24, following an experience of 12/2/24 by GERALD J.

• 5 / 5

  

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  Ihave shopped BrightLife for many years. Their prices are fair, their products are top quality, their customer service is great, and I am just thankful for them.

  Review of 12/31/24, following an experience of 12/18/24 by PEGGY W.

• 5 / 5

  

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  Extremely fast delivery, just 3 days.

  Review of 12/31/24, following an experience of 12/18/24 by LOIS R.

• 2 / 5

  

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  I used to love the sticks and bought many over the last several years. But they have gotten shorter and now go up to my mid calf at the tickets part of my leg and they are uncomfortable. I will no longer buy these socks due to Sigvaris making them shorter. They need to go back to the original length or add a small/long option.

  Review of 12/31/24, following an experience of 12/21/24 by ARDEN C.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the change in length! We totally understand how frustrating it must be when a product you’ve relied on for years is suddenly different, especially when it affects comfort. The original length worked well for you, and it’s disappointing that the new design doesn’t meet those same standards. Your suggestion for a small/long option is a great idea. We want to make sure you’re comfortable in the products you love, and your feedback is super helpful in guiding future improvements. Thanks for taking the time to share your experience!

• 5 / 5

  

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  Every item I purchased from them has been great.

  Review of 12/27/24, following an experience of 12/16/24 by THOMAS F M.

• 5 / 5

  

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  Came fast; the product seems well made and it pushed the fluid out of my hand quickly.

  Review of 12/27/24, following an experience of 12/17/24 by DAWN B.

• 5 / 5

  

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  I love the Jobst Sensi-foot socks with mild compression. I have heavy calves and these are stretchy enough while giving my legs the support they need. The Brightlife customer service dept has also been very helpful over the years. Thank you.

  Review of 12/27/24, following an experience of 12/15/24 by KRISTEN H.

• 5 / 5

  

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  Have been purchasing #103 and #387 for over 15 years, and still wearing the original ones, now I don't have to wash pairs every few nights. For those who don't know Bright has many brands and styles, and not just socks, They also have great service, orders usually come in three to five days. try them, you won't be sorry

  Review of 12/27/24, following an experience of 12/6/24 by FRANCIS TORRES A.

• 5 / 5

  

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  Excellent service and products.

  Review of 12/27/24, following an experience of 12/6/24 by NETTA F.

• 5 / 5

  

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  My mom loves her compression thigh high open toe stockings. We first bought the closed toe ones but they were too tight on her toes. Going to order another pair of the open toe ones on Monday. Great customer service and shipping is fast. This company goes above and beyond to get the correct size the first time !

  Review of 12/27/24, following an experience of 12/6/24 by BEV W.

• 5 / 5

  

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  accurate quick delivery

  Review of 12/27/24, following an experience of 12/13/24 by JIM R.

• 5 / 5

  

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  Good quality. Worn these for years.

  Review of 12/27/24, following an experience of 12/6/24 by DARIN B.

• 5 / 5

  

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  The BrightLife person who helped me was excellent and couldn't do enough to make sure I ordered the correct socks for my husband.

  Review of 12/27/24, following an experience of 12/19/24 by SUSAN S.

• 5 / 5

  

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  The customer service (Andre) was wonderful. I had several questions, he was very helpful and polite. I was a former customer and was very happy with his patience and knowledge. He would be good to clone if possible so others could benefit from his knowledge of your products and him being well mannered. Please thank him.

  Review of 12/27/24, following an experience of 12/18/24 by GERALDINE S.

• 5 / 5

  

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  They were very courteous and very efficient.

  Review of 12/27/24, following an experience of 12/16/24 by SANDRA P.

• 5 / 5

  

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  Quick and easy site to use. I have one comment/suggestion for XL calf knee highs. The very top tends to roll down, so I make 6 about 1/4- 1/2" vertical snips around top to prevent that. Maybe could be made with band of softer elastic around top edge?

  Review of 12/27/24, following an experience of 12/15/24 by BRIGIT T.

• 5 / 5

  

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  Large selection, user friendly website. USA made products, delivered when promised. Will order again.

  Review of 12/27/24, following an experience of 12/14/24 by DIANA J.

• 5 / 5

  

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  I liked the site. Mainly explained difference between the budget stockings versus the name brand. Very helpful. Easy site to maneuver

  Review of 12/27/24, following an experience of 12/20/24 by MICHAEL S.

• 5 / 5

  

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  I like the product.

  Review of 12/27/24, following an experience of 12/2/24 by BETTY S.

• 5 / 5

  

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  This was the first time I ordered my own stockings ( doctor's office did it before), so I was a little unsure. The person who assisted me was patient and very helpful. She assured me I was getting the correct item and provided me with the options that were available. She let me know when to look out for sales as well. My stocking came as advertised in the amount of time she quoted me. Great service, all the way round!

  Review of 12/27/24, following an experience of 11/29/24 by KIM S C.

• 5 / 5

  

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  Site was easy to navigate and the information about sizes and measuring, led me to the correct size for me. I am very pleased with my purchases and will definitely buy from you again

  Review of 12/27/24, following an experience of 12/2/24 by PHYLLIS A.

• 5 / 5

  

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  Easy to order and easy to return. What more could you ask for?

  Review of 12/27/24, following an experience of 12/3/24 by JUDITH M.

• 5 / 5

  

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  Could not ask for better service.

  Review of 12/27/24, following an experience of 11/30/24 by TOM P.

• 4 / 5

  

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  The stockings I have ordered from you for many yrs have become, too, short, but exact same size that I’ve used for all those years…….

  Review of 12/27/24, following an experience of 12/2/24 by DONNA M.

• 5 / 5

  

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  Very good. I would recommend.

  Review of 12/27/24, following an experience of 11/29/24 by MARY S.

• 5 / 5

  

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  Excellent products

  Review of 12/27/24, following an experience of 11/30/24 by DIANA C.

• 5 / 5

  

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  Stays in place while working.

  Review of 12/27/24, following an experience of 11/29/24 by JASON H.

• 5 / 5

  

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  Allegro Essential Men's Ribbed Knee High 20-30 mmHg #102. These are excellent socks. They last long and have a very good price. Brightlife is a very good company. I have been shopping with them for a very long time.

  Review of 12/27/24, following an experience of 11/29/24 by GORDON L.

• 5 / 5

  

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  This rating is essentially for outstanding customer service. I had several questions about measurements and going through a return process. Contact and information via email was very quick and easy. Response time was within an hour and at some point after work hours. As for the products, they are the usual inventory for compression stockings but if you need help in choosing the right one for you, Brightlife will take care of you.

  Review of 12/27/24, following an experience of 11/29/24 by ANTOINETTE P.

• 5 / 5

  

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  This vendor has provided consistently good service for me.

  Review of 12/27/24, following an experience of 11/29/24 by GARY W.

• 5 / 5

  

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  I went to the site - found what I wanted - ordered it - and it arrived promptly What could be better than that?????

  Review of 12/27/24, following an experience of 12/2/24 by LARRY S.

• 5 / 5

  

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  Very easy to order and reorder since they save my preferences. The quality of the brands is a vonus.

  Review of 12/27/24, following an experience of 12/4/24 by JEAN O.

• 5 / 5

  

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  Orders ship fast. Just what wife wanted.

  Review of 12/27/24, following an experience of 11/29/24 by GARY W.

• 5 / 5

  

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  Easy to navigate and order products.

  Review of 12/27/24, following an experience of 12/1/24 by SUSAN S.

• 5 / 5

  

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  Everything went smoothly

  Review of 12/27/24, following an experience of 12/1/24 by BARBARA D.

• 5 / 5

  

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  I like them very much, ! Would you be able to manufacture for even wider calf, suffering from lymphedema

  Review of 12/27/24, following an experience of 12/1/24 by MARYAM O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to order. ARRIVED ON TIME. GOOD PRICE. QUALITY BRAND AND PRODUCT. VERY SATISFIED.

  Review of 12/27/24, following an experience of 12/1/24 by ELLEN R.

• 5 / 5

  

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  The site is easy to use and I found exactly what I needed. When I needed to call for specific help and answers, I received ready, accurate and timely responses.

  Review of 12/27/24, following an experience of 11/29/24 by ELDRIDGE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great company to do business with.

  Review of 12/27/24, following an experience of 11/29/24 by CARLE LYMPHEDEMA C.

• 3 / 5

  

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  I do wish they would return back to the initial design of these leggings when they first released this line of compression. In addition, the quality of this line of compression has gone down since that release. That said, they do the trick and I'm not complaining about it too much. Overall 3.5 / 5 rating.

  Review of 12/27/24, following an experience of 11/28/24 by KELSEY K.

  Answer by brightlifedirect.com

  

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  Thanks for sharing your thoughts! We understand your frustration with the changes in design and quality. When you find something that works perfectly for you, it’s disappointing when the product isn’t quite the same as it used to be. It sounds like the original design really worked for you, and I get why you'd love to see it come back. That being said, we're glad to hear that the leggings are still doing the job, even if they’re not quite what they once were. Your feedback is super helpful, and we’ll make sure it gets passed along to the brand so they can consider it for future improvements. We’re always here to help if you ever need assistance with sizing, returns, or finding something that might work better for you! Thanks again for taking the time to let us know how you feel!

• 4 / 5

  

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  Site was good, but not much to choose from, lots of backorder items. I ended up canceling the rest of my order.

  Review of 12/27/24, following an experience of 11/26/24 by ELIZABETH G.

• 5 / 5

  

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  Love these hose, I've wore them over 20 years.

  Review of 12/27/24, following an experience of 11/27/24 by ANGELA H.

• 5 / 5

  

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  True to size, very comfortable.

  Review of 12/27/24, following an experience of 11/25/24 by DEBORAH H.

• 5 / 5

  

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  I really like the product. I just had a little trouble figuring out my size but that is okay it was not on you it was my fault. I really look forward to getting more compression hose from you in the future.

  Review of 12/26/24, following an experience of 12/18/24 by RACHELLE B.

• 5 / 5

  

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  Could not be better. The best

  Review of 12/26/24, following an experience of 12/12/24 by SHELBY J.

• 5 / 5

  

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  One call & got my order filed is quite impressive ! I’am completely sadified, THANK You !!!!

  Review of 12/26/24, following an experience of 12/16/24 by LARRY G.

• 5 / 5

  

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  Got them for my wife who is undergoing lymphodema therapy and was just put into these garments. She loves them Delivery was fast. She says they are very comfertable and just feel like a big hug.

  Review of 12/26/24, following an experience of 12/2/24 by ARTHUR G.

• 5 / 5

  

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  So glad you improved the band on the top of the knee high stocking. So nice that they stay in place now. Thank you!

  Review of 12/26/24, following an experience of 12/2/24 by DARCY C.

• 5 / 5

  

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  Socks where exactly what I and a perfect fit.

  Review of 12/26/24, following an experience of 11/28/24 by SAMMY S.

• 5 / 5

  

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  Punctual delivery, everything to my satisfaction.

  Review of 12/26/24, following an experience of 12/3/24 by KARIN M.

• 5 / 5

  

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  The ordering was easy - received the products in a timely fashion. Was very happy with the experience of ordering on line

  Review of 12/26/24, following an experience of 12/2/24 by LARRY S.

• 5 / 5

  

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  Good quality, great deal, great customer service as always.

  Review of 12/26/24, following an experience of 11/28/24 by MARY K H.

• 5 / 5

  

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  Great Prices, quality products, and fast shipping.

  Review of 12/26/24, following an experience of 12/11/24 by FRANCISCO G.

• 5 / 5

  

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  I love your Juzo support hose. My legs feel better wearing them. I like your company, website and your customer support.

  Review of 12/26/24, following an experience of 12/3/24 by LINDA K.

• 5 / 5

  

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  I love this Juzo arm sleeve--it is so comfortable. The order and delivery was smooth. So all went as it should. Now I need to order another black sleeve as my current one is starting to fall apart. Thanks for all.

  Review of 12/26/24, following an experience of 12/2/24 by CONNIE C.

• 5 / 5

  

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  Easy to order gift cards - would be better if they offer s larger denominations. But customer service was very helpful. Would buy from them again.

  Review of 12/26/24, following an experience of 11/27/24 by SHAUNA K.

• 5 / 5

  

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  Great compression stockings

  Review of 12/26/24, following an experience of 12/3/24 by STEPHEN M.

• 5 / 5

  

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  I've been getting my Allegro compression knee-highs from Bright Life for many years now and that speaks for itself. My mother wore them, too. It was she who recommended them to me. That's two generations of satisfied customers. The hose are good-looking and they do stay up. And they're affordable.

  Review of 12/26/24, following an experience of 12/2/24 by ANASTASIA T.

• 2 / 5

  

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  The socks are thick material and extremely difficult to pull up on my legs. I was exhausted after having finally pulled them on. I really liked your fist generation socks which are no longer available.

  Review of 12/26/24, following an experience of 11/27/24 by ANDREW K.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that the new socks didn’t work out for you. It sounds like they’re much more of a struggle to get on than they should be, especially when you’re hoping for something comfortable and easy to wear. We can imagine how tiring that must’ve been, and we totally get why you’d prefer the first generation socks if they were more comfortable for you. Your feedback is really valuable. If you’d like, we can help you find a pair that might be easier to put on or more comfortable for your needs. We definitely want to make sure you’re getting the best experience possible, so if you need assistance or have any questions, don’t hesitate to reach out to our customer service team! Thanks again for sharing your thoughts with us — we really appreciate it!

• 5 / 5

  

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  Brightlife service and staff has been excellent. We had an issue with delivery and they made everything right. We have ordered from Brightlife on two occassions and there will be more in the future.

  Review of 12/26/24, following an experience of 12/4/24 by MARK A.

• 5 / 5

  

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  Easy to order. Never have problems finding what I need.

  Review of 12/26/24, following an experience of 12/11/24 by DIANNE G R.

• 5 / 5

  

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  ordering was easy, shipment was fast! Everything fit great.

  Review of 12/26/24, following an experience of 11/29/24 by DENISE R.

• 4 / 5

  

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  On time, quality product, no hassle.

  Review of 12/26/24, following an experience of 12/2/24 by SUSAN S.

• 5 / 5

  

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  My wife and I have been using the Allegro brand from BrightLife for many years now and have always been pleased with the quality and value of their products.

  Review of 12/26/24, following an experience of 11/27/24 by DAVID R.

• 5 / 5

  

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  I get Juno 15-20 with silicone band. These are excellent support stocking. I’ve recommend your company to many of my family and friends for your outstanding service. These Juno stocking are worth every penny!

  Review of 12/26/24, following an experience of 11/25/24 by CATHERINE R.

• 5 / 5

  

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  I had no trouble navigating on this website. I think it is user-friendly and I can maneuver quite quickly.

  Review of 12/25/24, following an experience of 12/12/24 by DIANNE H.

• 5 / 5

  

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  Great product, fast delivery and great service!! Have already had 2 different orders and both were great! Will definitely do more business with this Company!!

  Review of 12/25/24, following an experience of 12/12/24 by WENDY SUE A.

• 1 / 5

  

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  the on-line website is frustrating and difficult . I give up trying to shop online the volume of emails keeps me occupied deleting

  Review of 12/25/24, following an experience of 12/13/24 by JUDITH L.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that you’ve been having such a frustrating experience with the website and the emails. That’s definitely not how we want shopping with us to feel! We totally get how overwhelming a constant stream of emails can be, and it’s important to make your experience smooth and easy, not a hassle. Your feedback is really valuable, and we’ll make sure to take a closer look at the website and email communication to see where we can improve. Thank you for sharing your thoughts, and we’ll work hard to make things better!

  Answer by Judith L

  

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  Thanks. I appreciate your reply. JL

  Show exchanges Hide exchanges
• 5 / 5

  

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  BrightLife is a great company and really knows the meaning of service. Art R

  Review of 12/25/24, following an experience of 12/9/24 by ARTHUR R.

• 5 / 5

  

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  Works great

  Review of 12/25/24, following an experience of 12/12/24 by CHARLES M.

• 5 / 5

  

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  Excellent customer service.

  Review of 12/25/24, following an experience of 12/13/24 by CAROLYN T.

• 5 / 5

  

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  The Person on the phone was very helpful

  Review of 12/25/24, following an experience of 11/26/24 by ROSMARIE S.

• 5 / 5

  

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  Ordered from this site several times. Always quick shipping. Will order again when needed.

  Review of 12/25/24, following an experience of 12/2/24 by TERRI B.

• 4 / 5

  

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  Just a little disappointed this order didn't ship when they said it did...almost 5 days after I ordered but email said it was shipped the day I ordered. I didn't need it right away so that wasn't an issue but would have preferred an email when it ACTUALLY shipped because tracking kept telling me it wasn't in the system yet. Probably because of the holiday shipping season but still... Otherwise I am completely happy with my order and love the socks I ordered (which is why I ordered them again).

  Review of 12/25/24, following an experience of 12/2/24 by VICTORIA B.

• 5 / 5

  

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  Easier to order and always fast shipping. I love that you can earn points towards your purchase!

  Review of 12/25/24, following an experience of 12/2/24 by JENNIFER C.

• 5 / 5

  

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  Great quality compression socks!

  Review of 12/25/24, following an experience of 11/27/24 by RANDY D.

• 5 / 5

  

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  I have difficulties using all sites, so I definitely appreciate being able to speak to a real human! Service is always top-notch!!

  Review of 12/25/24, following an experience of 12/2/24 by GLENDORA M.

• 5 / 5

  

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  Great selection, easy shopping, quick delivery--what's not to like?

  Review of 12/25/24, following an experience of 12/2/24 by CYNTHIA N.

• 3 / 5

  

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  The site is not easy to negotiate and it is confusing. I wanted to order some thigh high hose and finally decided on a pair. I looked at the size chart and then measured my leg. I decided on my size but when I went to order my choices are A B or C. I had to call support and he wasn't sure either but went to look something up. He came back and said I should order B but he wasn't entirely sure. Hope these fit me

  Review of 12/25/24, following an experience of 12/10/24 by CITLALLI L. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We totally get how confusing that must have been! It’s frustrating when the website isn’t as clear as it should be, especially when you’re trying to make sure you get the right size. We're glad you were able to reach out to our support team, but we completely understand how not getting a firm answer can leave you feeling uncertain. Thank you so much for sharing your experience. We really appreciate your feedback about the site and the sizing process. We'll look into this and improve the shopping experience for everyone. In the meantime, we're crossing my fingers that the "B" size works well for you! If it doesn’t, don’t hesitate to reach out — we’re always here to help with exchanges or finding the right fit. Thanks again for your patience, and we’ll work to make your next shopping experience smoother!

• 5 / 5

  

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  I was very satisfied with returning my order and getting the correct sleeves.

  Review of 12/25/24, following an experience of 11/27/24 by LILLI Z.

• 2 / 5

  

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  The major problem is that they always seem to ship partial orders as one order becomes two. Hence the problem begins as the product is shipped using the U.S. Postal Service for full or partial delivery. The items may be lost or only partially delivered. Their service would be greatly increased if they would totally remove the Postal Service in their delivery and use a more reputable delivery service.

  Review of 12/25/24, following an experience of 11/29/24 by WILLIAM H.

  Answer by brightlifedirect.com

  

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  We hear you! That sounds incredibly frustrating when orders get split up, and it’s even worse when the delivery service makes things harder. We totally understand how items having lost or delayed makes an already frustrating situation even worse. Your suggestion to move away from the Postal Service and use a more reliable carrier is really helpful. We want to make sure your orders arrive as expected and without any hassle, so we can see how this issue really impacts your experience. Thanks so much for your honest feedback!

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