Customer reviews for brightlifedirect.com

4.6 / 5

Calculated from 3513 reviews obtained over the last 12 months

7233 reviews since 26/05/2023

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Information brightlifedirect.com

  • Company

    BrightLife Direct

  • Description

    BrightLife Direct, Inc. has been serving the greater community of people who wear medical compression garments for over 30 years.

  • Address

    1840 Enterprise Drive 48309 Rochester Hills, MI

  • Website

    https://www.brightlifedirect.com/

  • Category

    Health and beauty

Contact BrightLife Direct

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Customer reviews

  • 5 / 5
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    Simple and easy to order

    Review of , following an experience of by TERESA T.

  • 5 / 5
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    easy on easyoff knowledgable ass0ciate

    Review of , following an experience of by DAVID M.

  • 5 / 5
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    Very pleasant and respecfull

    Review of , following an experience of by LOIS W.

  • 2 / 5
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    This is the 3rd time you've asked for a review.. Boith previous criticized your handling of my order. No one has recated to those reviews, nor to the initial messages I sent ot Brightlife. Do you really care about your service? the products you sell are good.

    Review of , following an experience of by JAMES A.

  • 5 / 5
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    Made a repeat order. Looked at my order history and quickly reordered.

    Review of , following an experience of by RONALD R.

  • 5 / 5
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    I have used Brightlife a few times now to order compression items online. Their website is very user friendly and if I couldn’t find something they have always been very accommodating on the phone. My orders are processed and shipped sometimes same day or by the next business day so I receive it quickly.

    Review of , following an experience of by SUSAN S.

  • 3 / 5
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    not what I expected

    Review of , following an experience of by PAULETTE Y.

    Answer by brightlifedirect.com
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    Thanks for your feedback! We're sorry to hear the product wasn’t what you expected. We totally understand how that can be a bit disappointing when it doesn’t match up with what you had in mind. If you'd like, feel free to reach out to our customer service team and they'll be happy to recommend a different product that may suit your preference. We're always here to help and want to make sure you’re happy with your purchase!

    Answer by Paulette Y
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    Thank you

    Show exchanges Hide exchanges
  • 4 / 5
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    Delivery service is fairly fast, however the quality is poor. Sometimes I through them away after one wearing!!!!

    Review of , following an experience of by MARLYS B.

  • 5 / 5
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    My doctor asked me to order these liners to use with a sleeve on each leg. I wear a size 4.5 - 5 size shoe. These liners are very slightly too long. I’m hoping after washing / drying them per instructions it will be fine, The service was very prompt and quality appears to very good, (Obviously if a doctor recommends that is a credible endorsement. Thank you.

    Review of , following an experience of by MARIA V.

  • 5 / 5
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    Bright Life Direct has provided excellent service and quality. Thank you.

    Review of , following an experience of by JEAN R.

  • 5 / 5
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    i screwed up my order and was too late to stop the shipment. BrightLife Direct was through and prompt in helping me clean up my foo-bar. While this was going on I ordered from them again - and got it right then!

    Review of , following an experience of by CHANELLE K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    It is easy to navigate the site to find exactly what I need. I appreciate emails about upcoming sales.

    Review of , following an experience of by PAT R.

  • 5 / 5
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    Fair price on light support socks i wear every day to control lower leg swelling .

    Review of , following an experience of by IRENE H.

  • 5 / 5
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    I have been ordering them for , like the vairety of brands I have had helpful interactions on phone as well as using on-line website.

    Review of , following an experience of by JOHN R.

  • 5 / 5
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    I feel very comfortable ordering from them, great assortment and prompt response to my order.

    Review of , following an experience of by CAROL H.

  • 5 / 5
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    Easy to navigate once you’ve used it a couple of times and use the filters.

    Review of , following an experience of by JAN M.

  • 5 / 5
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    Very good customer service when ordering. My order was delivered promptly with good instructions!

    Review of , following an experience of by MICHAEL A.

  • 5 / 5
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    I have purchased compression pantyhose from BrightLife for several years. They are always helpful and make the process easy.

    Review of , following an experience of by PAT K.

  • 5 / 5
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    QWERTY

    Review of , following an experience of by JUSTIN D.

  • 5 / 5
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    The website is very user friendly. I have never had a problem finding the products that I have been looking for. The service is quick and accurate. Thank you

    Review of , following an experience of by BRENDA B.

  • 4 / 5
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    Found what I was looking for. It is a gift, so it hasn't been opened yet.

    Review of , following an experience of by ANGIE G.

  • 5 / 5
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    I ordered over the phone and I was very satisfied with the experience. I received the compression hose in a timely manner and the merchandise I received was exactly what I ordered.

    Review of , following an experience of by ANN M.

  • 5 / 5
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    Bright life had the products I need for my medical diagnosis and care plan. I had looked high and low to find them - I wish I had found Bright Life and that someone reviewed them long ago! The shipping was quick and they kept me informed of every step until I received the merch. I will be ordering from them again soon as now that I am in their rewards program, I get special offers so good, that not ordering again would mean missing big price breaks!

    Review of , following an experience of by ABBEY K.

  • 2 / 5
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    Since my choices were restricted, I chose bad to indicate that the depictions of the products did not adequately reflect whether they were at-the-calf or above-the-calf lengths and I bought the wrong ones and now will have to return them. Aside from the inconvenience, I also lose the therapeutic value until a new shipment arrives.

    Review of , following an experience of by DAN S.

    Answer by brightlifedirect.com
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    We're really sorry to hear about the mix-up with the product lengths! That’s definitely frustrating, especially when it impacts the therapeutic benefits you rely on. We totally get how annoying it must be to wait for a return and new shipment. Your feedback about the product depictions is super helpful. We want to make sure our product listings are as clear and detailed as possible so that you’re getting exactly what you need without any hassle. Thanks for sharing your experience!

  • 5 / 5
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    I LOVE MEDI - DUOMED! This is one of the more affordable choices for knee highs, and I find to be superior to some higher priced brands.. These fit well. They stay up. They don't bunch and crease at the ankle and cut off circulation. The fabric is smooth and silky, and much nicer than the more coarse fabric of some other brands. The open toe foot is a bit longer, and stays in place, while revealing toes in summer sandals, and in the winter the open toe eliminates any problem of big toenails wearing holes in the fabric. The closed toe has a good length foot, and reinforced toe, without a heavy seam and looking clunky. Very happy with this brand for both open and closed knee high styles.

    Review of , following an experience of by LINDA A.

  • 5 / 5
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    Company was very helpful with a return.

    Review of , following an experience of by CANDACE W.

  • 5 / 5
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    Just tried Mediven compression socks for the first time. Comparable to Allegro and they have good comfortable support.

    Review of , following an experience of by G. W. K.

  • 5 / 5
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    The site is easy to navigate. Shipping was quick. The stocking fit.

    Review of , following an experience of by SARAH B.

  • 3 / 5
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    I used to love these socks because of the colors and fit, but they are making them shorter now and they go right to the thickest part of my calf making them very uncomfortable to wear. I won't be buying this brand any longer unless they go back to the original length.

    Review of , following an experience of by ARDEN C.

    Answer by brightlifedirect.com
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    We totally understand how frustrating it must be to have a favorite item change in a way that affects comfort. When you’ve found something that works well, any change to the fit can be a real letdown. Thank you so much for sharing your thoughts with us! We're sure the makers would want to know about this issue, so we’ll make sure your feedback gets passed along. It’s really important to us that we keep offering the products you love, and we hope they consider going back to the original length that worked so well for you. If you do decide to try something else or need help finding a better fit, feel free to reach out. We’re here to help and want to make sure you’re always comfortable!

  • 5 / 5
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    No problems even when I messed up and had to return first order to get the correct size

    Review of , following an experience of by BARBARA L.

  • 5 / 5
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    Great website. I’ve always been able to find the products I want to order.

    Review of , following an experience of by COLIN M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I have ordered from Bright life direct for many years . I have gotten good products and good service. I have ordered Medi and have been very satisfied

    Review of , following an experience of by MARJORIE W.

  • 5 / 5
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    Great company for taking care of specific health concerns and they offer good sales and good service on returns, I appreciate their concern for their customers

    Review of , following an experience of by PAULA Z.

  • 4 / 5
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    They’re too tight up by the knee, they cut off his circulation!

    Review of , following an experience of by LIN M.

  • 5 / 5
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    Great selection.

    Review of , following an experience of by LELAND H.

  • 3 / 5
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    I'm writing this 2 weeks after placing my order and 4 days after receiving the request to provide a rating. I have yet to receive my order. DHL is the carrier that they chose to deliver the product. The DHL website says it's in transit but cannot provide any other details, such as its location or a delivery estimate. If I was rating DHL, I'd give them 1 star. I'm giving BrightLife 3 stars because they chose to do business with this incompetent shipping company.

    Review of , following an experience of by DAVID O.

    Answer by brightlifedirect.com
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    Thanks for taking the time to share your experience! We totally understand how frustrating it must be to see your order in transit for so long with no clear updates. Shipping issues like this can be such a headache, and it’s disappointing when it feels like there’s no visibility into where your package is or when it might arrive. While we don’t have control over the shipping carriers, we really appreciate you pointing out this issue. We always aim to offer a smooth experience from start to finish, and it’s clear we need to find ways to better communicate with our shipping partners or explore alternatives to ensure timely deliveries. Thanks again for your feedback — it helps us make improvements, and we really value your patience through all of this!

  • 5 / 5
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    Ease in finding the right product

    Review of , following an experience of by CLAIR K.

  • 5 / 5
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    Reasonably priced, great quality and service. I have been purchasing through them for years.

    Review of , following an experience of by MARA G.

  • 4 / 5
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    They made good on a shipment I ordered

    Review of , following an experience of by TED S.

  • 5 / 5
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    Thie website is easy to maneuver. They have an excellent variety of products available. I always receive my order in a timely manner.

    Review of , following an experience of by CYNTHIA R.

  • 5 / 5
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    Brightlife had a great sale, & delivery was very fast! Great company to buy from

    Review of , following an experience of by ELAINE C.

  • 4 / 5
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    Glad I ordered two because I thought a pair came in the box. That should be clear.

    Review of , following an experience of by HELEN M.

  • 5 / 5
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    I appreciate the high quality of the inelastic calf wrap it fits well and is comfortable.

    Review of , following an experience of by DENNIS D.

  • 5 / 5
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    Cheapest prices on compression stockings anywhere and excellent customer service.

    Review of , following an experience of by JOANNE S.

  • 5 / 5
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    Professional advice on choosing the correct compression stockings.

    Review of , following an experience of by PETER U.

  • 5 / 5
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    Your customer support is just outstanding. Lizlane in particular. So helpful and understanding. It is rare to get such kind, prompt service. I will keep on being a customer of BrightLife. Ann from Montreal Canada

    Review of , following an experience of by ANN S.

  • 5 / 5
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    It was my first time dealing with the company. The person I spoke to was informative and made sure I got my discount, as I had started the process the day before, but had questions to ask. Very satisfied. Thank you

    Review of , following an experience of by JULIE P S.

  • 5 / 5
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    Quick shipping. Easy to use website, love my compression socks purchase.

    Review of , following an experience of by KIMBERLY W.

  • 5 / 5
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    Been a customer since 2009 and never been disappointed.

    Review of , following an experience of by TINA C.

  • 4 / 5
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    I love the design on my sleeve. The sleeve fits perfectly!

    Review of , following an experience of by JOANNA J.

  • 2 / 5
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    Always used BrightLife for my Lymphedema supplies. I recently tried to purchase an item, and it went through (had a date delivery and all ) only to have been cancelled out 2 days later because they were sold out. I was told they may be available in late Dec. And that was a maybe guess!

    Review of , following an experience of by TED S.

    Answer by brightlifedirect.com
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    We totally see how disappointing it must have been to get your hopes up with an order confirmation, only for it to be canceled days later, especially with no solid timeline for when the item will be available again. We get why that would be frustrating when you’re relying on it for your Lymphedema needs. Thank you so much for sharing this — your experience definitely helps us understand where we can improve. We always want to make sure we’re keeping our customers in the loop, so this is something we’ll take seriously. If you need help finding an alternative or have any other questions, don’t hesitate to reach out. We really appreciate your loyalty, and we’re committed to making sure your next experience is much smoother!

  • 5 / 5
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    Very fast delivery

    Review of , following an experience of by MICHAEL G.

  • 5 / 5
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    As always I was very satisfied with the service when I recently placed a large order by phone. Everyone I have ever spoken with at Brightlife has been super friendly and easy to work with!

    Review of , following an experience of by BILL L.

  • 5 / 5
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    Very nice and quick deliver

    Review of , following an experience of by ROGER T.

  • 5 / 5
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    I am very happy with the Black Friday pricing. The order process, shipping speed and quality of products continue to be excellent.

    Review of , following an experience of by LON E. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I don’t use the website but I call in my orders for my mother and the customer service is outstanding. They know what size I need to order and have everything saved which saves me lots of time. They know what product is great and my mom had me order her another pair this time with toes out.

    Review of , following an experience of by BEV W.

  • 3 / 5
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    I've been buying these cotton compression stockings for several years. I like them. They don't make my feet cold and clammy like polyester or nylon stockings. But, I do have suggestions for the maker. First, the "balloon" toe is too huge! I call them clown toes. The excess fabric jams up in my shoes and is uncomfortable. Also, the socks always fail in the heels. The maker should reinforce the heels a little. Otherwise, I am mostly happy with them...

    Review of , following an experience of by REILLY M. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
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    Thanks so much for sharing your thoughts! It’s great to hear that you've been enjoying the cotton compression stockings and that they keep your feet feeling more comfortable than other materials like polyester or nylon. But we totally get how the "balloon" toe and the heel issues could be a real pain. Your feedback about the toe design and heel reinforcement is super helpful. It sounds like a few tweaks could make a big difference in the overall comfort and durability. We're glad to hear you’re mostly happy with them, and we really appreciate your loyalty over the years.

  • 5 / 5
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    Quick service and excellent product. Couldn't be happier.

    Review of , following an experience of by MORTON B.

  • 5 / 5
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    The representative that I dealt with was most patient, well informed, and kind. It was a pleasure to converse with him.

    Review of , following an experience of by CAROL H.

  • 5 / 5
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    Great service!

    Review of , following an experience of by WESLEY W.

  • 5 / 5
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    Good quality and service always is very good 👍

    Review of , following an experience of by ALYCE Q. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    The site can be a little hard to navigate in certain areas.

    Review of , following an experience of by THOMAS V.

  • 5 / 5
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    BrightLife Direct has the products I like. Ordering is easy and delivery is prompt or, if there is any delay, BLD will notify you. BrightLife Direct is reliable and dependable.

    Review of , following an experience of by PHYLLIS R.

  • 5 / 5
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    The web site is very simple to follow, determine your size and order. I have ordered from BrightLife for over 15 years and have always been very pleased with the delivery speed and the quality of the stockings.

    Review of , following an experience of by KATHY L.

  • 5 / 5
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    When I ordered the service is excellent

    Review of , following an experience of by ERNEST G. J.

  • 5 / 5
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    I've loved the products and service offered and have used Bright Light for years. Always quality, and good pricing. Thank you !

    Review of , following an experience of by DEBY W.

  • 5 / 5
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    Very good

    Review of , following an experience of by BARRY` S.

  • 5 / 5
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    I've always had good service from this company. Their merchandise is very nice and also effective,.

    Review of , following an experience of by JANICE M.

  • 5 / 5
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    It was difficult to find a telephone number to locate you. VERY difficult for me. Once I obtained the number from another company, Shahin was excellent in response and I enjoyed ordering from him.

    Review of , following an experience of by JEANNINE D.

  • 2 / 5
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    You always advertise on sale but when I pay it is more than what the sale was

    Review of , following an experience of by PHILLIP T.

    Answer by brightlifedirect.com
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    We hear you! That’s definitely frustrating when a sale price doesn’t match up at checkout. We understand why that would leave you feeling disappointed, especially when you’re expecting a better deal. Thank you for pointing this out. We definitely don’t want you to feel misled, so we’d recommend reaching out to our customer service team. They can look into your order details. We want to make sure you’re getting the best price and a positive experience every time. Thanks again for your feedback — we truly appreciate it, and we’ll work to make sure this doesn’t happen again in the future!

  • 5 / 5
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    Easy to work with.

    Review of , following an experience of by TOM P.

  • 5 / 5
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    My compression socks arrived on time ... and they were the correct size and strength

    Review of , following an experience of by WAYNE W.

  • 3 / 5
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    The price is right but one item (the glove) was on back order and I was only told of this after several emails. I ended up cancelling the order when it would take 6 weeks from my order date to be delivered. But this being said, their customer service was excellent. They were responsive and my refund was issued quickly. But I should have been told at the time of my order that the item was backordered.

    Review of , following an experience of by CATHERINE M.

    Answer by brightlifedirect.com
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    Thank you so much for sharing your experience. We totally get how frustrating it must've been to find out about the backorder only after multiple emails, especially when you were expecting a quicker delivery. You should’ve been informed upfront, and we can see why that would be annoying. On the bright side, we're glad our customer service team was able to assist you promptly and get your refund sorted quickly! We really appreciate your patience in this situation. We’re always looking to improve, and your feedback about communication on backordered items is definitely something we’ll take to heart. Thanks again for taking the time to share your thoughts, and we hope you’ll consider shopping with us again in the future!

  • 5 / 5
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    Brightlifedirect always has our hose in stock and their service and price are unbeatable.

    Review of , following an experience of by PATRICK H.

  • 5 / 5
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    I had a lovely lady and she was very helpful with the item I was ordering and has changed a bit since last time. Very pleasant .

    Review of , following an experience of by TANNIS W.

  • 5 / 5
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    Simple site navigation and same day shipping. Order arrived the following day.

    Review of , following an experience of by TOM N.

  • 5 / 5
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    The site was easy to navigate. I can always depend on their products and their customer service. A+ for Bright Life Direct

    Review of , following an experience of by JUDITH D.

  • 4 / 5
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    Customer service was very good. Have not received the Core Spin stockings yet but hope they are the correct length. The last two times I ordered, the manufacturer labeled stockings short on package but they were not.

    Review of , following an experience of by BARB M.

  • 4 / 5
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    Quick delivery. Quality socks!

    Review of , following an experience of by SUZANNE B.

  • 4 / 5
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    I am 5'6" and 147. I ordered the tall pantyhose but they are too tight around the waist. My newest order is queen and I will see how that goes.

    Review of , following an experience of by MAUREEN A.

  • 5 / 5
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    Wonderful company that truly cares about their customers. I was recommended to Brightlife Direct by my PT, and can see why! Good pricing, wide selection. Customer service goes above and beyond. My order was delayed on backorder, and they drop shipped part and sent the other half from their warehouse - ensuring I had my compression garments in time to travel for the holidays. Highly recommend.

    Review of , following an experience of by ANNA K.

  • 5 / 5
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    I first went with size doctors told me. But I had to send them back and get a size larger. Those worked great an have order another pair

    Review of , following an experience of by CAROL M.

  • 5 / 5
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    I received by order promptly. They fit great and will buy them again

    Review of , following an experience of by RODNEY K.

  • 5 / 5
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    I was given good advice when I called the customer service number regarding sizing and fit My oder arrived quickly.

    Review of , following an experience of by JOSEFINA S.

  • 2 / 5
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    Extremely tight, had to return them. My fault not theirs, I just didn't read about them. They were replaced. Great company and I have purchased from them for years

    Review of , following an experience of by RUSSELL C.

    Answer by brightlifedirect.com
    Flag

    Thanks so much for taking the time to share your feedback. We totally understand how easy it can be to miss sizing details, especially when you’re used to ordering from a place you trust. It’s awesome to hear that the return and replacement process went smoothly for you, though! We’re really grateful to have you as a loyal customer, and we’re glad to know you’ve been happy with your past experiences. We always want to make sure you’re comfortable and satisfied!

  • 5 / 5
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    I have already been satisfied with there help in getting hose. If something happened to be incorrect no problem in returning and getting it corrected. The clerk are very knowledge and are very helpful.

    Review of , following an experience of by DONNA B.

  • 5 / 5
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    orders arrive quickly and ordering is easy

    Review of , following an experience of by DEBBIE C.

  • 5 / 5
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    I love these thigh highs. They are not so thick but offer great support. They always stay up on my legs

    Review of , following an experience of by KARLA C.

  • 5 / 5
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    good! I did speak with a rep about which doffing aid to order.

    Review of , following an experience of by SYBIL OSHINSKY O.

  • 5 / 5
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    They are easy to put on and very comfortable.

    Review of , following an experience of by ROBIN S.

  • 5 / 5
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    As always, easy to navigate the website and order. My order arrived promptly and the quality of the Allegro products were excellent. My go-to for quality compression products at a great value compared to retail outlets.

    Review of , following an experience of by CHRISTINE C.

  • 5 / 5
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    Another quick delivery on some great compression socks to keep my blood flowing. Thanks

    Review of , following an experience of by STEPHEN M.

  • 5 / 5
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    Brightlife Direct is the best place to purchase compression socks and other helpful accessories for the needs of the aging human body.

    Review of , following an experience of by G. W. K.

  • 5 / 5
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    Have been very pleased with the product. My last purchase I ordered petite & the fit is so much better not having the top overlap. Wish I had ordered petite on prior orders.

    Review of , following an experience of by ANN W.

  • 5 / 5
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    I am beyond pleased with the amazing customer service I received from BrightLife. I initially ordered one pair to see how I liked them. I was extremely happy with the socks I received, so I ordered three more pairs. I also told my brother about them!!

    Review of , following an experience of by DIANNE H.

  • 5 / 5
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    I have been very satisfied with the service over the years past. Thank you much,.

    Review of , following an experience of by JOANN V.

  • 1 / 5
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    They do not feel like support hose and they do not stay up. Nothing worse than pantyhose that fall down.

    Review of , following an experience of by DONNA H.

    Answer by brightlifedirect.com
    Flag

    We're really sorry to hear that! We totally understand how frustrating it must be to have them not stay up, especially when you were hoping for the support you expected. It’s definitely not fun dealing with pantyhose that fall down. We really appreciate you taking the time to share your experience with us. We want to make sure you feel comfortable and supported, so if you’d like, feel free to reach out to our customer service team. They’d be happy to help with an exchange or see if there’s another option that might work better for you. Thanks again for your feedback — it really helps us improve!

  • 5 / 5
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    My stockings were delivered quickly with no problems. They were as described and a great price!!

    Review of , following an experience of by WENDY SUE A.

  • 5 / 5
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    Easy to order and very pleased with my product.

    Review of , following an experience of by RALF W.

  • 5 / 5
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    Great products and delivery

    Review of , following an experience of by CHERI G.

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