Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  Orders are always accurate and timely.

  Review of 12/18/24, following an experience of 11/26/24 by MICHAEL C.

• 5 / 5

  

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  Have been a long time customer. Allegro brand is excellent..great value and is comfortable even in supper. Customer service is consistently excellent.

  Review of 12/18/24, following an experience of 11/25/24 by BARBARA M.

• 5 / 5

  

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  It's the perfect size for my arm.

  Review of 12/18/24, following an experience of 11/20/24 by KAREN B.

• 5 / 5

  

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  My order was accurate and arrived in a timely manner.

  Review of 12/18/24, following an experience of 11/25/24 by LAURA T.

• 5 / 5

  

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  The socks especially the one for amputated foot fits perfectly. When shown to the doctor at the hospital was very pleased and that it gave good protection to the foot. This enabled me to walk with my orthotic footwear with or without any assistance.

  Review of 12/18/24, following an experience of 11/25/24 by GRAHAM H.

• 4 / 5

  

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  I have ordered from Brightlife for many years. Their service is good and their hosiery is great.

  Review of 12/18/24, following an experience of 11/25/24 by KAREN I.

• 5 / 5

  

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  The customer service people I have dealt with are great. Super quick to respond and helpful.

  Review of 12/18/24, following an experience of 11/7/24 by LINDA D.

• 5 / 5

  

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  Excellent customer service !!

  Review of 12/17/24, following an experience of 11/30/24 by DAPHNE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always a great experience when I order from your company and I am glad to be your company, I have told friends of your company, that’s I started with your company thru a friend, always a good experience! I have great confidence in Bright Life Direct, you help save some money and in this day and age it helps a lot, THANK YOU!! Happy Holidays to all your staff! 🎄

  Review of 12/17/24, following an experience of 12/2/24 by ANGELITA D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  a nice lady took my order. N0 problems.

  Review of 12/17/24, following an experience of 12/5/24 by JEWELL K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  no thanks

  Review of 12/17/24, following an experience of 12/3/24 by ALF S.

• 5 / 5

  

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  Good socks

  Review of 12/17/24, following an experience of 11/29/24 by BAR S.

• 5 / 5

  

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  I worked with about three different people in ordering and exchanging my socks, and all of them were exceptional - could not have asked for better service or nicer people.

  Review of 12/17/24, following an experience of 12/3/24 by TARA T.

• 2 / 5

  

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  I have not received the order yet and you want a review?????? Order placed 12/6, today is 12/9, no delivery information available. So at this point a good review is not going to happen. SMH

  Review of 12/17/24, following an experience of 12/6/24 by ANITA D.

• 5 / 5

  

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  Good

  Review of 12/17/24, following an experience of 12/2/24 by GENE A.

• 1 / 5

  

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  Todavía no recibí el producto, nadie se comunicó conmigo por lo menos para decirme en qué instancia está, tengo muchas dudas de recibirlo y creo me han timado el dinero

  Review of 12/17/24, following an experience of 11/18/24 by NELSON O.

• 5 / 5

  

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  Website is extremely easy to navigate, shipping was fast and customer service when needed (although you can find almost everything online) was friendly and helpful.

  Review of 12/17/24, following an experience of 12/2/24 by KARA H.

• 5 / 5

  

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  Overall, I will order again from this vendor.

  Review of 12/17/24, following an experience of 11/21/24 by MARK T.

• 5 / 5

  

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  I have been wearing compression stockings for years. I inherited varicose veins so these stockings help any pain I have from walking. I’m 88 years and still walk a lot…

  Review of 12/17/24, following an experience of 12/4/24 by LORETTA M C.

• 1 / 5

  

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  This is not what I ordered, That was the previous order. The new order never came,

  Review of 12/17/24, following an experience of 11/27/24 by NANCY C.

• 5 / 5

  

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  I love this company! Employees are super nice and accomadating!

  Review of 12/17/24, following an experience of 11/19/24 by DEBORAH T.

• 5 / 5

  

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  Service and delivery were top-flight.

  Review of 12/17/24, following an experience of 11/19/24 by GEORGE T.

• 5 / 5

  

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  It was very easy to find what I was looking for. I love the product.

  Review of 12/10/24, following an experience of 12/5/24 by ANNA M.

• 5 / 5

  

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  My orders have always been shipped promptly and are correct. On one occasion when I ordered the wrong size, the return and exchange was processed promptly with no hassle.

  Review of 12/10/24, following an experience of 12/6/24 by KATHLEEN B.

• 5 / 5

  

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  Such pleasant and helpful representatives on the phone. I always like doing business with you guys. Keep up the good work.

  Review of 12/10/24, following an experience of 12/6/24 by JANE M.

• 5 / 5

  

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  I have been using brightLife for longer than I can remember.I have always found them easy to work with and plan on staying with them for the future.

  Review of 12/10/24, following an experience of 12/2/24 by DONALD R.

• 5 / 5

  

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  Very easy to navigate through and swift delivery time.

  Review of 12/10/24, following an experience of 12/3/24 by LISA M.

• 5 / 5

  

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  Always Very pleased with customer service, shipping and products.

  Review of 12/10/24, following an experience of 11/28/24 by MARY K H.

• 5 / 5

  

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  Service was fast, their agents were helpful ant the product was what I needed.

  Review of 12/10/24, following an experience of 12/2/24 by LARRY G.

• 5 / 5

  

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  Easy to order and quick delivery

  Review of 12/10/24, following an experience of 12/6/24 by JUDITH M.

• 5 / 5

  

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  good price and fast delivery

  Review of 12/10/24, following an experience of 12/4/24 by MARK R.

• 5 / 5

  

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  I am very pleased with the customer service I received from BrightLife. I have spoken to two different associates, and both were very helpful and polite. I am more than pleased with the socks I received from them because they are the most comfortable that I am able to wear. I am so grateful to have found this outstanding company!!

  Review of 12/10/24, following an experience of 12/6/24 by DIANNE H.

• 5 / 5

  

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  Best fitting compression socks I have found. Very snug and very durable.

  Review of 12/10/24, following an experience of 11/29/24 by MARK H.

• 5 / 5

  

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  easy to use. great variety of items,

  Review of 12/10/24, following an experience of 11/23/24 by CHRISTINE P.

• 5 / 5

  

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  Constantly wearing support hose and these are the best through wear and tear for the money!!!

  Review of 12/10/24, following an experience of 11/30/24 by CAROL H.

• 5 / 5

  

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  Very easy to navigate! Delivery is quick.

  Review of 12/10/24, following an experience of 11/21/24 by JUDITH M.

• 5 / 5

  

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  I had bought compression socks a couple of years ago but forgot what size they were. I called the 800 number and spoke to Elle. She was able to look up my order and tell me exactly what socks I had purchased. I was able to order those same socks over the phone with her. It was easy and quick.

  Review of 12/10/24, following an experience of 11/27/24 by LAURA Z.

• 5 / 5

  

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  Site is easy to use, orders are easy, and you receive them quickly. Many thanks!

  Review of 12/10/24, following an experience of 11/23/24 by ALISON C.

• 3 / 5

  

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  Website could be updated

  Review of 12/10/24, following an experience of 11/30/24 by TRE B. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thanks for sharing your thoughts! We totally get that a website update can make a big difference in the overall experience. It’s something we’re always working on, and your feedback helps us know where to focus. We appreciate your input and hope the rest of your experience improves as we continue to make things easier for everyone!

• 5 / 5

  

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  I have always been satisfied with my Jobt relief knee high support stockings. Been wearing them for years. Was glad to find bright life direct to purchase them

  Review of 12/10/24, following an experience of 11/21/24 by KAREN P.

• 5 / 5

  

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  I called in my order by phone and received exactly what I ordered.

  Review of 12/10/24, following an experience of 11/25/24 by ANN M.

• 5 / 5

  

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  Great service

  Review of 12/10/24, following an experience of 11/22/24 by JAMES G.

• 5 / 5

  

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  ...

  Review of 12/10/24, following an experience of 12/2/24 by CYNTHIA K.

• 5 / 5

  

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  This vendor not not had items I could not find elsewhere, they had the variety, size and color choices I was looking for. Ordering was easy and the shipment was quick and accurate. I’m going to be a regular customer

  Review of 12/10/24, following an experience of 11/30/24 by ABBEY K.

• 4 / 5

  

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  This is my second order because I really like their product and their prices. Their on-line ordering system works but it is a challenge to end up getting the order you wish to get.

  Review of 12/10/24, following an experience of 11/29/24 by LARRY R.

• 5 / 5

  

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  Easy to order. Fast delivery. These only come in open toe. So far they are doing the job of keeping my swelling down. Wearing this during the day and the Jobst wraps (strong) at night. I hate having to wear them, but the alternative of not wearing them are very swollen, heavy legs.

  Review of 12/10/24, following an experience of 11/21/24 by LINDA S.

• 5 / 5

  

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  Always a dependable vendor. Although I can purchase the same products on Amazon, I trust Brightlifedirect more. As background, I have been wearing lymphedema compression for 16 years.

  Review of 12/10/24, following an experience of 11/21/24 by LINDA W.

• 5 / 5

  

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  Easy site to use and received the product quickly

  Review of 12/10/24, following an experience of 11/23/24 by MICHAEL K.

• 5 / 5

  

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  Arrived soon. Great quality and good fit!

  Review of 12/10/24, following an experience of 11/17/24 by DIANA S.

• 4 / 5

  

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  I have been wearing this product for years and the quality seems to be declining

  Review of 12/10/24, following an experience of 11/14/24 by SILVIA M.

• 1 / 5

  

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  The delivery of my order was delayed by almost a week, beyond the expected date. It arrived almost 3 weeks after the date of order. More than the delay, the lack of response from your company was the most annoying factor. I submitted an email to your customer service department to inquire and Never received a reply. The Only replies I received were multiple duplicate computer-generated DHL responses stating that the order was delayed and would be delivered as soon as possible. The tracking info for the delivery indicated that the package apparently was stalled in Michigan for Two Weeks! Absolutely NO personalized response was sent by either your company or the shipper.

  Review of 12/10/24, following an experience of 11/15/24 by JUDITH A.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about your delayed order and the lack of communication you experienced. It’s definitely frustrating, especially when you’re left without a clear update. We strive to provide excellent customer service, so we understand how disappointing it must have been to not receive a personalized response or timely updates. We truly appreciate you bringing this to our attention. We’ll make sure to review how we handle delays and improve our communication process. Your feedback is valuable, and we’re committed to ensuring a better experience moving forward.

• 5 / 5

  

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  I wear compression daily, and have found bright life direct the best place to purchase all my items and accessories. Fast service and great customer service if you need it.

  Review of 12/10/24, following an experience of 11/18/24 by TIFFANY B.

• 4 / 5

  

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  very good service. the product looks to first class.

  Review of 12/10/24, following an experience of 11/17/24 by DELPHINE P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I received order in 1 1/2 business days with Thanksgiving in the middle! Excellent service and superb customer service representatives.highly recommend.

  Review of 12/10/24, following an experience of 11/20/24 by ELLEN S.

• 5 / 5

  

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  Love this brand of compression stockings. Elegant looking sheer.

  Review of 12/10/24, following an experience of 11/16/24 by VICTORIA R.

• 4 / 5

  

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  Compression socks are so expensive so I like the sales provided. The patterns on sale are fairly attractive and kind of fun like camo. User friendly website. I decided for me Rejuva brand is the most quality. I tend to poke holes in my right side socks and rejuva stands up to my oddity really well. Bright life gives rewards that saved me $5.00 and they accept or use shoppay..super easy!!

  Review of 12/10/24, following an experience of 11/16/24 by JAMIE S.

• 3 / 5

  

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  Was sent the wrong size item , but needed it for therapy , so we made it work. Ordered a short got a regular size.

  Review of 12/10/24, following an experience of 11/20/24 by VICKI T.

  Answer by brightlifedirect.com

  

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  Thanks for sharing your experience! It’s great to hear that you were able to make the item work, but we totally understand how frustrating it must have been to receive the wrong size, especially when you needed it for therapy. If you ever need assistance with returns or exchanges, we’d be happy to help get the right size for you. Please feel free to contact our customer service team. Your feedback is really helpful in ensuring we improve the accuracy of our shipments.

• 5 / 5

  

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  Easy to navigate, good prices, I've bought from this site many times

  Review of 12/7/24, following an experience of 12/4/24 by JANINE P.

• 5 / 5

  

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  I ordered the wrong size, so I called and they corrected my order very easily and professionally. The correction was less money gir. W and they alerted me to that which really impressed me. You don’t find honest companies like that any more. I really rely on Bright life because I have Lymphedema but there are no treatment nor garment suppliers in my area. Knowing my script from the clinic I initially went to, I can just order my garment from you.

  Review of 12/7/24, following an experience of 11/29/24 by KAREN U.

• 4 / 5

  

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  good

  Review of 12/7/24, following an experience of 11/29/24 by RON S.

• 5 / 5

  

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  I have been ordering from BrightLife for a couple of years. There customer service people are always very helpful. Orders arrive quickly. I am 100% pleased with BrightLife.

  Review of 12/7/24, following an experience of 11/28/24 by KATHLEEN N.

• 3 / 5

  

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  I love the prices and the products they offer but I was very disappointed when the 3 items I ordered (which must be worn together) shipped separately. And one item was on back order for 6 weeks! I wasn't told this when I ordered the products. I had to go into my order on their site to research why my items didn't arrive together. Very bad communication!

  Review of 12/7/24, following an experience of 11/17/24 by CATHERINE M.

  Answer by brightlifedirect.com

  

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  Thanks for your honest feedback! We totally understand how frustrating it must have been to deal with separate shipments and the lack of communication about the backordered item. We definitely want to keep you in the loop about these things and make sure you're not left in the dark. We’ll pass your thoughts along to the team as it’s very important to us to improve communication and make the ordering experience smoother.

• 5 / 5

  

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  This company has always been responsive with my orders. The product is of good quality.

  Review of 12/7/24, following an experience of 12/3/24 by CHRISTINE S.

• 5 / 5

  

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  The company service and selection made it a pleasure to order my conpression wrap. Thanks you

  Review of 12/7/24, following an experience of 11/19/24 by CLINTON W.

• 5 / 5

  

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  Sigvaris knee highs with silicone grip top band are so….. comfortable. I wish Sigvaris made them in navy blue also!

  Review of 12/7/24, following an experience of 11/19/24 by SHIRLEY P.

• 5 / 5

  

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  The phone order was so good. They answered promptly and answered all my questions. My order is on the way to my address. Thank you so much.

  Review of 12/7/24, following an experience of 12/2/24 by LESLY K. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I couldn't use this stocking with my donner. It still was a good choice to try them.

  Review of 12/7/24, following an experience of 11/18/24 by LARRY S.

  Answer by brightlifedirect.com

  

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  Thank you for sharing your experience! It sounds like this stocking wasn’t the best match for use with your donner, but we really appreciate your openness to giving it a try. If you’re still on the hunt for something that works better for you, we’d be happy to recommend other options that might suit your needs. Your feedback is so helpful in improving what we offer.

  Answer by Larry S

  

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  Keith has been very helpful in trying to find me stockings that fit my need. I will be contacting him when I need new stockings.

  Show exchanges Hide exchanges
• 1 / 5

  

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  After the third wear the silicone band was stretched out so much that the sleeve kept falling down my arm. I have never before had this issue with any juzo arm sleeves I ever bought.

  Review of 12/7/24, following an experience of 11/18/24 by CORNELIUS J. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're so sorry to hear about your experience with the silicone band—it must have been so frustrating to have the sleeve lose its grip after just a few wears. That’s definitely not what you should expect from a Juzo product, especially if you’ve had great experiences with them before. We’d love to help resolve this for you! This could be a defect, and our team would be happy to assist with an exchange or explore other options to make this right. Your comfort and satisfaction mean the world to us, and we’re here to help.

• 5 / 5

  

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  good selection and delivery

  Review of 12/7/24, following an experience of 11/15/24 by JOHN A N.

• 5 / 5

  

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  This is my second pair of compression stockings I bought from Brightlife and I'm quite satisfied with both purchases. This last one was a lower compression for me which I was glad to try now. I am happy with this compression and the fit is nice. When I need new compression stockings, I know where to get a good price.

  Review of 12/7/24, following an experience of 11/16/24 by LINDA R.

• 2 / 5

  

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  Purchase Sigvaris XL - new ones are significantly shorter than previous ones.

  Review of 12/7/24, following an experience of 11/4/24 by ELIZABETH K.

  Answer by brightlifedirect.com

  

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  Thanks for letting us know about the sizing issue with your new Sigvaris stockings. That difference in length must be disappointing, especially when you’re used to the fit of your previous ones. If you’d like, we can help you process an exchange request. Please feel free to contact our customer service team. Your feedback is super helpful, and we’re committed to making sure you get the comfort and fit you need.

• 5 / 5

  

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  Great cotton compression socks that are perfectly designed for specific foot and calf size .

  Review of 12/7/24, following an experience of 11/14/24 by LOIS L.

• 5 / 5

  

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  same product and quality that in the juxtalite legging kit

  Review of 12/7/24, following an experience of 11/11/24 by ROBERT D.

• 5 / 5

  

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  I am very happy with overall experience from Customer Service thru quality of product. At Customer Service’s recommendation I order the mediven Comfort style pantyhose. I recently wore this product for about 16 hours. I was in and out of car a number of times during our 60 mile drive and walked through a couple of stores. Never once was it necessary to find someplace where I could pull up the legs or panty portion because of sagging. Not did I have to find a place to sit so I could take off my shoes to pull out the toe material to unscruntch my toes. The entire pantyhose stayed where I put it when I got up that morning. They are so comfortable I forget I am wearing them. I am so impressed with this product that I ordered four more pairs while they were on sale. Thank you

  Review of 12/7/24, following an experience of 11/13/24 by MARK C.

• 4 / 5

  

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  Like the socks. Easy to put on. Delivery excellent. Happy with purchase.

  Review of 12/7/24, following an experience of 11/13/24 by ALYSSON B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent

  Review of 12/5/24, following an experience of 12/2/24 by BETTY S.

• 5 / 5

  

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  Great business

  Review of 12/5/24, following an experience of 11/12/24 by BARRY` S.

• 5 / 5

  

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  Always good service

  Review of 12/5/24, following an experience of 11/27/24 by JESSICA F.

• 5 / 5

  

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  fine

  Review of 12/5/24, following an experience of 12/2/24 by MARLEEN E R.

• 5 / 5

  

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  Excellent service very helpful staff.

  Review of 12/5/24, following an experience of 11/18/24 by KEVIN J.

• 5 / 5

  

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  I’m impressed! They carry what I want at a fair price and shipping has been extraordinarily fast! Have switched my business to this company!!! Very satisfied customer!!!!!!

  Review of 12/5/24, following an experience of 12/3/24 by DONALD L.

• 5 / 5

  

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  Great company to buy my stockings from. I have been a customer for many years and have had no problems. It’s the best place for the money they charge for the stockings. I have worn them since I was 8 Years old. I use to go to a specialty place and buy them for a lot more money. I’m so glad you changed the top band on them. They no longer creep down the leg, they stay put.

  Review of 12/5/24, following an experience of 12/2/24 by DARCY C.

• 5 / 5

  

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  Easy

  Review of 12/4/24, following an experience of 12/2/24 by WILLIAM A.

• 5 / 5

  

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  This is the 4th time I ordered these from you and I love them but too much wear stretches them out then my wraps fall down

  Review of 12/4/24, following an experience of 12/2/24 by LUCYANNE L.

• 5 / 5

  

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  Basically, the above rating would higher. This all pertains to the customer service which was stellar.

  Review of 12/4/24, following an experience of 11/29/24 by ANTOINETTE P.

• 5 / 5

  

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  Excelente producto, me ayudan mucho.

  Review of 12/4/24, following an experience of 11/29/24 by JOSEAN C.

• 5 / 5

  

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  I have used Brightlife Direct for years to order compression stockings. If I ever need other items I know where to go. Site is easy to navigate, items always come quickly. I have never needed help from customer service, which is a great sign. Will use again.

  Review of 12/4/24, following an experience of 12/2/24 by TERRI B.

• 2 / 5

  

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  A small interposed statement told me I had been redirected to an Australian website and I believed it. I know I should not have clicked on when the freight showed- my impatience and age! I would very much appreciate having my order redirected, but please advise me as I’m needing the goods as soon as possible. Many thanks. Otherwise your site is very helpful!

  Review of 12/4/24, following an experience of 12/1/24 by HOWARD C. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for sharing your experience, and we understand how frustrating it can be when you're redirected to a different website, especially when you're eager to get your order. We’d recommend reaching out to our customer service team, they should be able to offer a solution. Thank you for your feedback!

• 5 / 5

  

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  Easy online purchase. Great product comfort and support. You truly get your money’s worth. I have tried other brands but Allegro is the King !!!!

  Review of 12/4/24, following an experience of 12/2/24 by BAIRD B.

• 5 / 5

  

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  I know my size and I have tried a few different brands, but I like MediVan the best. The website is consumer-friendly. The product arrives quickly.

  Review of 12/4/24, following an experience of 11/30/24 by SANDY R.

• 3 / 5

  

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  I somehow placed the same order twice and it became 2 items. Upon notification I immediately (within 9 minutes) sent a request to change. I immediately got a confirmation of receipt and was told I'd hear from a team membver soon. The next day (less than 24 hours) I was contacted and told it was too late to change the order and I'd have to contact you after receipt and go through the return process. At this point - less than 48 hours since placing the order - I have not been notified of shipment so I assume the order is still in your facility. Seems like you could resolve this matter more efficiently now.

  Review of 12/4/24, following an experience of 11/30/24 by JAMES A.

  Answer by brightlifedirect.com

  

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  Thank you for sharing your experience. We completely understand your frustration—it’s tough when a mistake is made and the resolution process isn’t as smooth or quick as it should be. It seems like this situation could have been handled more efficiently before the order was shipped. Your feedback is valuable and we’ll make sure it’s passed along so that the process can be improved moving forward. We appreciate you for sharing your experience with us.

  Answer by JAMES A

  

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  Nice of you to use a reply dated 3/12/24 as it's now December. I don't think you cast yourselves in a favorable light by admitting you use canned auto replies. And it appears you didn't pass along that customers feedback to imporove the process.

  Show exchanges Hide exchanges
• 4 / 5

  

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  Keith was very hwlpful.

  Review of 12/4/24, following an experience of 11/26/24 by LARRY S.

• 4 / 5

  

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  New Customer, relatively new patient requiring these items. I wish there was more of a description of the item, I tried to drill down, but no info is there. I found what I am looking for, just won't know for sure - until it is delivered

  Review of 12/4/24, following an experience of 11/29/24 by ABBEY K.

• 4 / 5

  

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  The company is customer oriented! The therafirm compression high socks 10-15 are very comfortable. They also come in sizes for people with short calves. That’s why I always come back to purchase them when I need more.

  Review of 12/4/24, following an experience of 11/27/24 by CAMILLA T.

• 5 / 5

  

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  ,,, excellent compression

  Review of 12/4/24, following an experience of 11/25/24 by VICTORIA L.

• 5 / 5

  

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  I ordered by phone. The agent was most friendly and efficient. Since starting use of their services many years ago, I have never been disappointed!

  Review of 12/4/24, following an experience of 11/26/24 by BARBARA J.

• 5 / 5

  

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  Great customer service, reliable good quality compression socks ,and reasonable prices

  Review of 12/4/24, following an experience of 11/29/24 by LOIS L.

• 4 / 5

  

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  The only complaint I have is not being able to login to my account. The supposed 6 digit code did not arrive at all.

  Review of 12/4/24, following an experience of 11/27/24 by RANDY D.

• 5 / 5

  

  Edit Flag

  Because Brightlife always has what I need in the socks that they carry.

  Review of 12/4/24, following an experience of 11/28/24 by SAMMY S.

• 4 / 5

  

  Edit Flag

  The gloves are what I wanted and work well.

  Review of 12/4/24, following an experience of 11/27/24 by IRA L.

Reviews displayed in chronological order