Customer reviews for brightlifedirect.com

4.6 / 5

Calculated from 3506 reviews obtained over the last 12 months

7233 reviews since 26/05/2023

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Information brightlifedirect.com

  • Company

    BrightLife Direct

  • Description

    BrightLife Direct, Inc. has been serving the greater community of people who wear medical compression garments for over 30 years.

  • Address

    1840 Enterprise Drive 48309 Rochester Hills, MI

  • Website

    https://www.brightlifedirect.com/

  • Category

    Health and beauty

Contact BrightLife Direct

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Customer reviews

  • 4 / 5
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    Prescribed compression by Dr. Do the job. Coupon code didn't work as said coupons were used up however hadn't met expiration date. Seems as if free shipping would be a better trade off.

    Review of , following an experience of by GARY W.

  • 2 / 5
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    It took two days and numbers phone calls and a text to get a Brightlife representative to return my call, all so I could make a purchase. In other words, I had to work extremely hard to give you my hard, earned money. I almost gave up and went elsewhere. NOT OK.

    Review of , following an experience of by SIMONE K.

    Answer by brightlifedirect.com
    Flag

    Thank you for sharing this—it’s clear the experience was frustrating, and we completely understand why. Having to chase down a response just to make a purchase shouldn’t happen, and your time is far too valuable for that. Your feedback highlights an area that needs improvement. We appreciate your persistence and support despite the inconvenience, and we hope your next experience is much smoother. You deserve better, and we’re here to help if you need anything!

  • 5 / 5
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    Excellent. Attention to my needs . Very pleasant and accommodating to what I needed and and assured me.Showed me everything will go fine. I really? Appreciated

    Review of , following an experience of by MARTIN B.

  • 1 / 5
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    On check out they added an extra sale item automatically that you have to reject by clicking on a button. Default should be reject not accept. I hit continue without seeing the reject button and it automatically added this item to my order with no way on the site to cancel it. Had to send them an email to get the whole order rejected. Felt very dishonest on their part. Only reason I went back to them to reorder the one thing I wanted was because I could not find another company that had it. Otherwise I would never have shopped with them again.

    Review of , following an experience of by PEGGIE O. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
    Flag

    We completely understand how frustrating that must have been — the checkout process should be clear and transparent. The default option should definitely be "reject" to avoid any confusion or unwanted charges, and we can see how this situation felt dishonest. Thank you for sharing your feedback, as it’s important to know about issues like this to improve the shopping experience for everyone. Your time and trust are valuable, and we hope to serve you better in the future.

  • 5 / 5
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    I purchased several pair of Allegro Essential Unisex Cotton Socks 20-30 mmHg. These are high quality socks (primarily made of cotton). They don't look like traditional compression socks (no nylon look) but provide ample compression and support. If you look for sales promotions, you can get a good price from Brightlife Direct.

    Review of , following an experience of by SCOTT O.

  • 5 / 5
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    Was easy to place order. Have always been treated fairly by this company. Products are high quality and economically priced.

    Review of , following an experience of by RITA C.

  • 5 / 5
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    They are very friendly, patient and always have what I need

    Review of , following an experience of by ROSA L.

  • 5 / 5
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    I have purchased these support knee high stockings in the past. They last and fit well. I was just hoping to get free shipping but I didn’t get that this time.

    Review of , following an experience of by CATHERINE S.

  • 5 / 5
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    I have tried many thigh high compression stockings and none of them will stay up ! My Juzo basic do . I am very pleased with them and are very well made

    Review of , following an experience of by LILLIAN L.

  • 5 / 5
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    easy to work with.

    Review of , following an experience of by TOM P.

  • 5 / 5
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    Very easy to locate the items I want and easy to place order.

    Review of , following an experience of by MICHAEL C.

  • 5 / 5
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    Site is easy to navigate, find the desired product, obtain pertinent product detail, and purchase. Additional help is available if needed or desired. What's not to like? Brightlife is doing it all perfectly!

    Review of , following an experience of by LINDA A.

  • 5 / 5
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    I'm very pleased with the ease of ordering from Brightlife. The compression stocking are made of high quality and are very comfortable.

    Review of , following an experience of by PATRICIA B.

  • 4 / 5
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    Foot area is too small for my size 10 - 11 feet: cuts circulation and toes goe numb. So, i just ordered toe less style and they are due to be delivered today. The web site offers many options and lower priced brands than local and other online stores. The "nude" colors are not great and do not look flesh colored [Allegra brand]. Will buy again if the toeless style stays in place and is comfortable to wear. My PT rec Brightlife Direct.

    Review of , following an experience of by DECLAN C. *

    *Pseudonymized data at the request of the author

  • 3 / 5
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    It took almost a month and 3 phone calls to get a shipping label for a return. When it was finally returned I never received a confirmation of receipt or of either credit or exchange. I had to make another call to obtain. The woman I spoke to was very nice and helpful but over all customer service is poor in this case

    Review of , following an experience of by BARBARA P.

    Answer by brightlifedirect.com
    Flag

    Thank you for sharing your experience. It sounds like the return process was far more complicated than it should have been, and we completely understand how frustrating that must have been. While it’s great to hear the representative you spoke with was helpful, the overall delay and lack of communication doesn’t reflect the level of service you deserve. Your feedback is incredibly valuable and this will help us improve. Thank you for your patience and understanding!

  • 5 / 5
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    So fast and easy thanks bright life direct! But if I can help your employees..save time if financed or money if paid in cash Grow Go Solar

    Review of , following an experience of by JAMES G.

  • 5 / 5
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    From start to finish what great service. The lady who took my order was more than helpful. Great kudos to her

    Review of , following an experience of by LOUIS R L.

  • 5 / 5
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    It's the perfect arm sleeve, and NO irritation in my inner elbow. I'm fortunate that I'm so old I don't do very much these days, so I can wear them for 2 days. They are so well made, I love them. Thank you so much.

    Review of , following an experience of by SYLVIA F.

  • 5 / 5
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    Prompt and efficient service and products are reasonably priced along with good quality.

    Review of , following an experience of by JOYCE M.

  • 5 / 5
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    Excellen products and customer service

    Review of , following an experience of by JANN C.

  • 5 / 5
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    Ever since I found out about BrightLife Direct, I have been ordering from them. I always get my compressions from BrightLife Direct and they are affordable. Highly recommend using BrightLife Direct.

    Review of , following an experience of by JOANN L.

  • 5 / 5
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    Great fast reliable

    Review of , following an experience of by LUCIANO L.

  • 5 / 5
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    Very helpful lady on the phone to help me. I highly recommend this company.

    Review of , following an experience of by ROSMARIE S.

  • 5 / 5
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    I have always found Bright life to be very helpful over the years. Their service is consistently professional. The Allegro stockings have helped me tremendously and I would highly recommend them for their value and effectiveness.

    Review of , following an experience of by BARBARA M.

  • 5 / 5
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    Good value, great selection of products, easy to use website and consistent shipping.

    Review of , following an experience of by JUSTIN D.

  • 5 / 5
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    No problems ordering my stockings-I’m a returning customer, just love these stockings! They are worth every penny!! They just give the right support and the silicone band help them stay in place.

    Review of , following an experience of by KESHAWN P. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The agent and I talked with, was very knowledgeable about the project product and took my order with no problems

    Review of , following an experience of by JOHN B.

  • 5 / 5
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    Good price on the needed compression socks. Amazing how we must hunt for cheap prices on the same jobst socks.

    Review of , following an experience of by JAMES E.

  • 5 / 5
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    My experience with Brightlife Direct customer service, has been above and beyond. I have had multiple questions re: compression thigh-high stockings. I reached out for advice on brands, that would work best for me, after giving them my exact measurements. Every question I asked (and there were a lot of them) was answered promptly and their guidance and handholding was immeasurable in helping me decide what product to order. I highly recommend this company!

    Review of , following an experience of by KATHLEEN C.

  • 4 / 5
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    New to the website and ordering compression socks for the first time, I feel I got all the info I needed to buy the appropriate compression for my knee (15-20) four weeks after my knee replacement. (Immediately after surgery I wore a 30-40 zippered pair, one of which split due to swelling.) Having received the new socks, I also believe I got the right size because of your great info about sizing. The only problem I have is that the sock on the non-operative leg slips down to my calf due to lack of swelling there. The fit on the operative leg is snug, not a squeeze, and makes my knee feel better. After my bad knee heels, I intend to use the socks when I travel long distances and when I fly. However, I wonder how much beneficial compression they will provide for those purposes since the legs will be similarly sized at that point.

    Review of , following an experience of by NANCY L.

  • 5 / 5
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    customer service was extremely friendly

    Review of , following an experience of by HEIDI N.

  • 5 / 5
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    Socks arrived promptly and in good shape.

    Review of , following an experience of by ELEANOR W.

  • 5 / 5
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    I really like my new Mediven compression stockings. They are exactly the right length and compression. They stay put and my legs are comfortable The service was great!

    Review of , following an experience of by RICHARD B.

  • 5 / 5
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    Easy to find what I need.

    Review of , following an experience of by MARIANNE L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great socks! Great quality!

    Review of , following an experience of by LINDA M.

  • 5 / 5
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    I found navigating the site easy and in searching for support hose was impressed by the wide selection of styles and levels of compression offered by multiple companies.

    Review of , following an experience of by LARRY A.

  • 5 / 5
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    I am very happy with the merchandise that I have ordered and received from BrightLife Direct.

    Review of , following an experience of by SCOT L. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    Good quality but don't fit. I was told I can only have a store credit. This is a big surprise! Apparently 3 returns is the unwritten limit. I would understand if I had been informed. I won't be ordering any more from this place.

    Review of , following an experience of by MARY M.

  • 5 / 5
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    Easy to order and quick response and delivery times.

    Review of , following an experience of by KRISTI W.

  • 5 / 5
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    Good customer service on my accounts & order that was confused. And I did 2 seperate returns/exchanges & everything came out just fine & they were helpful in resolving some account issues I had.

    Review of , following an experience of by LINDA H.

  • 5 / 5
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    Item came on time, I don't know if I will get results soon but I'm looking forward for so I will see . Also the item looks strong enough to be able to use for long term that a good thing.

    Review of , following an experience of by VEDA K. *

    *Pseudonymized data at the request of the author

  • 1 / 5
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    I was notified AFTER I ordered something that they would be on backorder for almost a month. If that's the case, they should remove it from the website. I'm frustrated with the customer service.

    Review of , following an experience of by EMILY S.

    Answer by brightlifedirect.com
    Flag

    We completely understand your frustration—it’s incredibly disappointing to place an order, only to be notified afterward that the items are on backorder for such a long time. When a product is unavailable, it should definitely be removed from the site to avoid this kind of situation. Your feedback is really important and we can see how this experience would leave you feeling frustrated. Thank you for sharing your experience with us and we hope to serve you better in the future.

  • 5 / 5
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    I didn’t use the site. I ordered via phone with my doctor.

    Review of , following an experience of by YAMILKA V.

  • 5 / 5
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    received the hose in just a few days and they are just what I wanted thank you to the cust. service person who walked me thru the purchase

    Review of , following an experience of by CAMILLA S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    My order for replacements was handled very competently. Shipment received promptly and completely accurate.

    Review of , following an experience of by ALAN S.

  • 3 / 5
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    Troubles with their website almost caused me to cancel my order. Otherwise ok!

    Review of , following an experience of by ROBB S. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
    Flag

    We're glad to hear things worked out in the end, but we totally understand how frustrating website issues can be—especially when it almost led to canceling your order. Your feedback is valuable, and we’ll make sure it’s passed along to help improve the website experience. Thanks for sharing your experience with us!

  • 5 / 5
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    Just what we needed, thank you.

    Review of , following an experience of by DENNIS G.

  • 5 / 5
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    Always appreciate ordering through Brightlife direct and their return policy when the stockings don’t work.

    Review of , following an experience of by CAMILLE M.

  • 5 / 5
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    Wonderful product and super helpful staff.

    Review of , following an experience of by ROBERT K.

  • 5 / 5
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    Quick shipping, great product selection

    Review of , following an experience of by CAROL S.

  • 5 / 5
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    Excellent product and service! I love my socks and wraps. Very comfortable..

    Review of , following an experience of by SHANNON B.

  • 5 / 5
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    Sturdy and flexible

    Review of , following an experience of by JANET M L.

  • 5 / 5
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    Very good.

    Review of , following an experience of by BRENT H.

  • 4 / 5
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    Overall good experience. Had to return one item because it was too big. Replacement took a little longer than expected.

    Review of , following an experience of by ROXIE C.

  • 5 / 5
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    I'm New to this- so no review

    Review of , following an experience of by DONALD B.

  • 5 / 5
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    They fit well, good quality, and shipping was very soon after I ordered them. I highly recommend them.

    Review of , following an experience of by CAROL K.

  • 5 / 5
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    I’m so pleased with their customer service. I needed to exchange an item and they made it so easy and convenient for me. Will be shopping with them again.

    Review of , following an experience of by KATHLEEN A.

  • 5 / 5
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    Chin was a great communicator and was very considerate of my problem.

    Review of , following an experience of by DORIS C.

  • 5 / 5
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    Great service!

    Review of , following an experience of by SHIRLEY P.

  • 1 / 5
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    Desde el 18 de noviembre a la fecha 25 o sea 7 días después de hacer el pedido el Courier asendia que me asignaron no tiene ningún paquete con el seguimiento que me dieron.

    Review of , following an experience of by NELSON O.

    Answer by brightlifedirect.com
    Flag

    Thank you for sharing your experience—We completely understand how frustrating it must be to wait so long for your package without any updates from the courier. Seven days is a significant delay, and it’s disappointing when tracking information doesn’t reflect progress. Please note that for international orders, it may take longer for the package to be delivered due to customs delays or if the courier is experiencing delays. Thank you for bringing this to our attention, and we hope your next experience is much smoother.

  • 4 / 5
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    Much better than last year. I wish I did not have to pay for shipping.

    Review of , following an experience of by KAREN I.

  • 4 / 5
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    This order should be great. My last order of ultra sheer stockings were terrible. They roll and crease in many areas . I do not like them at all. Overall I have had excellent experiences with Bright Life.

    Review of , following an experience of by CAROLYN R.

  • 5 / 5
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    The web page was easy to find finding the items I needed and ordering was a very nice experience and a pleasure.

    Review of , following an experience of by LAURIE F.

  • 4 / 5
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    The compression stockings are of good quality. My only problem is only going by shoe and calf size. I needed more measurements, at ankle, for example, to get a more specific fit.

    Review of , following an experience of by SHIRLEY S.

  • 5 / 5
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    Good products. Easy to use website. Excellent customer service

    Review of , following an experience of by MARY D.

  • 5 / 5
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    I have been buying from BrightLife Direct for many years. The products are great and work for me. Customer service is responsive and does a great job. My only concern was that for my last order I never received a receipt by mail, and there was no way to find a page on the site that was printable with out a lot of miscelaneous stuff.

    Review of , following an experience of by ROBERT W.

  • 5 / 5
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    I order the same support socks every year, online. That process works, and I have no complaints. I did need to contact them once about a sizing question, and they answered that clearly.

    Review of , following an experience of by ROBEERT B.

  • 5 / 5
    Edit Flag

    I have been buying lymphedema products for my husband from Brightlifedirect for many years now. The company is very reliable, service and delivery are prompt, and if you have a question there are friendly people to call for help. I especially like the new E-Z-on panel on the Circaid juxtalite lower leg compression wrap. Even though I have been applying the wraps for years, the new E-Z-on panel made it even easier. My husband has gotten very good results with Circaid brand products.

    Review of , following an experience of by JANET E.

  • 5 / 5
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    I have used their products for 17 years. the staff are so helpful and kind. love the products i use

    Review of , following an experience of by MICHAEL K.

  • 5 / 5
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    Site offers many options. I really like the fit, feel, and color of the Jobst (15-20) compression socks, particularly the petite length.

    Review of , following an experience of by DEBORAH K.

  • 5 / 5
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    The company has shown to be very responsive in shipping. Would prefer nicer colors in the lower budget compression knee highs. In the 20-30 pressure knee highs.

    Review of , following an experience of by SHERIN W.

  • 4 / 5
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    The website is easy to maneuver and find what you need

    Review of , following an experience of by BARBARA A.

  • 5 / 5
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    great job fast delivery great products

    Review of , following an experience of by NICHOLAS T.

  • 4 / 5
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    I am a Bright customer for years and Have always been satisfied with their service

    Review of , following an experience of by RITA B.

  • 5 / 5
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    Site was easy to navigate gave excellent advice in choosing the correct support socks for me. I’m very pleased with my purchase

    Review of , following an experience of by PHYLLIS A.

  • 5 / 5
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    The compression stockings were easy to put on and they stayed up all day. Very comfortable.

    Review of , following an experience of by TERESA H.

  • 4 / 5
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    Took a little longer than expected to arrive. Good quality!

    Review of , following an experience of by JOSEPH G.

  • 5 / 5
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    Excellent customer service.

    Review of , following an experience of by STEVEN S.

  • 5 / 5
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    This does assist for more compression to feet and ankles with the socks that do come with the circaid juxta calf garments.

    Review of , following an experience of by DENISE H.

  • 5 / 5
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    They were very knowledgeable about their products and helped guide to a successful purchase of compression hose. I will continue to use their company and would recommend Brightlife Direct to anyone who needs compression hose.

    Review of , following an experience of by JOSEPH L.

  • 5 / 5
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    Excellent

    Review of , following an experience of by HARRIETT K.

  • 5 / 5
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    We had a shipping problem with my order, but they offered an immediate replacement of the package that went astray and it arrived in a timely fashion. I like the quality of the support hose and have used them for several years now and was ordering replacements for ones that had become older and less effective.

    Review of , following an experience of by FR. MARK L.

  • 5 / 5
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    I have called Bright Life two different times and the person I talked to was polite and helpful. It was a pleasure to talk with the staff there.

    Review of , following an experience of by DON V.

  • 5 / 5
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    Love the open toe compression nylons. After braking my ankle, my aunt gave me a pair to help with the swelling. They work great. Ordered a couple more pair and use them at work now too. I'm a registered nurse. Tried finding them in petite size as I am short 5'2", but no luck. I will just pull them down a little when they dig into the back of my knee. Other than that, I LOVE these.

    Review of , following an experience of by KRISTIN P.

  • 5 / 5
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    Everything works as is should. All is good.

    Review of , following an experience of by MARCIA F.

  • 4 / 5
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    Great product, informative website and options and customer service; biggest limitation is how long it takes to ship and arrive. Want to support local businesses and hope that they find a way to ship more expeditiously.

    Review of , following an experience of by CAMERON E.

  • 5 / 5
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    Bright Life Direct is the only place I can find the brand I like. Prices are great and customer service is top notch! Quite a few sales and the shipping is always on time or earlier. Highly recommend!

    Review of , following an experience of by JACQUELINE L.

  • 2 / 5
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    One sock (Ease) kept sliding down, and they squeezed my toes too much. I also bought Jobst, and those were great. The site offers many options.

    Review of , following an experience of by DEBORAH K.

    Answer by brightlifedirect.com
    Flag

    Thanks for your feedback! It sounds like the Ease socks didn’t quite work out for you, which we can imagine was frustrating—no one wants to deal with slipping socks or uncomfortable toes. We're glad to hear the Jobst socks fit you well, though! With so many options available, finding the perfect fit can sometimes take a bit of trial and error. Your comfort matters, and we appreciate you sharing your experience!

  • 1 / 5
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    I gave the company my leg measurements, they a too small. I'm not able to wear them Very bad purchase.

    Review of , following an experience of by ROSEMARY R.

    Answer by brightlifedirect.com
    Flag

    We're so sorry to hear the stockings didn’t fit properly, even after providing your measurements—that must have been so disappointing! Ensuring the right fit is key, and it sounds like something went wrong in the sizing process. Our customer service team will reach out to you and we would be happy to assist with finding a better size or style that works for you. Your comfort is important to us, and we’d love the chance to make things right. Thank you for sharing your experience—it helps us improve!

  • 5 / 5
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    I had a very pleasant experience. The lady on the phone was very professional and nice and helped me so much.

    Review of , following an experience of by BEATE L.

  • 5 / 5
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    Excellent website.

    Review of , following an experience of by HARRIETT K.

  • 5 / 5
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    I love these socks. I always find cotton more comfortable. It doesn't look like I'm wearing compression socks. I plan on buying more.

    Review of , following an experience of by JANICE A.

  • 5 / 5
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    I like almost everything about BrightLife Direct. They have a great selection, good prices, good descriptions. The reviews are super helpful. Their return policy is generous and works well. My only complaint is that I cannot Save or Favorite items! I had to make a Word Document with links to my favorites. Seems like a no-brainer to me.

    Review of , following an experience of by KIMBERLY K.

  • 5 / 5
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    Their site is very easy to navigate. Their return policy is excellent. I was purchasing something new for me thigh highs and I talked to a rep, he was marvelous. My favorite compression socks are Therafirm Core-Slun, does a great job with compression and are actually easy to put on even the thigh highs. Love them, Love the company.

    Review of , following an experience of by CLAUDIA E.

  • 5 / 5
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    Great product. Great service.

    Review of , following an experience of by RAQUEL R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I have ordered products from BrightLife direct for many years and I have continued to be extremely satisfied with the customer service. Sometimes I needed to return products due to ordering the wrong sizes and I have always had a flawless experience. A customer service representative answered my email the next day and once I wanted to return something or have the same product but on a different size, all links, all instructions were emailed to me and all questions were answered via email in maximum a couple of hours. I ordered products for our parents and they were satisfied with everything and impressed with the prompt response from customer service. Thank you for being interested in my experience.

    Review of , following an experience of by MIHAELA ELENA R.

  • 5 / 5
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    It was extremely easy to order from the site.

    Review of , following an experience of by CHAZ E. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excellent customer service when I erred in purchasing Juzo Basic Thigh Highs. Those I returned for our usual Juzo Soft Thigh High, which we used for 10 years. Great product.

    Review of , following an experience of by GERALD C.

  • 5 / 5
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    Customer service was excellent

    Review of , following an experience of by MADIE M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excellent products and service. Thank you.

    Review of , following an experience of by WAYNE B.

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