Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  I have nothing further to add. Thank you.

  Review of 11/21/24, following an experience of 11/17/24 by FREEDA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Service was quick.

  Review of 11/21/24, following an experience of 11/19/24 by MAGNUS S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I've ordered from Brightlife for about 2 years and have always been satisfied with the products and service.

  Review of 11/21/24, following an experience of 11/20/24 by JOYCE M.

• 4 / 5

  

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  provide quality products and service

  Review of 11/21/24, following an experience of 11/15/24 by JEAN H.

• 5 / 5

  

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  Great product!!

  Review of 11/21/24, following an experience of 11/15/24 by RICHARD B.

• 5 / 5

  

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  AAAA

  Review of 11/21/24, following an experience of 11/5/24 by BARRY` S.

• 5 / 5

  

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  Very satisfied with my purchase. I received exactly what I ordered in a reasonable amount of time. The prices are competitive. Will definitely order from this company again!

  Review of 11/21/24, following an experience of 11/5/24 by ERIN R P.

• 5 / 5

  

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  Always easy to order and the products are almost always in stock.

  Review of 11/21/24, following an experience of 11/5/24 by JOAN H.

• 5 / 5

  

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  Quick response to question. Polite and knowledgeable.

  Review of 11/20/24, following an experience of 11/10/24 by DORIS C.

• 5 / 5

  

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  I was very pleased with the service I received. It is a very pleasant experience when ordering from a knowlegeable and helpful company like Brightlife Direct.

  Review of 11/20/24, following an experience of 11/18/24 by JOSEPH L.

• 4 / 5

  

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  Compression wraps are challenging at best. These do a good service. Wish the Velcro grabbed well for longer in the garments life as expensive as they are. Also cover sleeve with 2 1.5” Velcro tabs to hold it up is a ridiculously meager effort. Why bother even including the cover, they spend all their time slumped up around the ankle.

  Review of 11/20/24, following an experience of 10/31/24 by THEA R.

• 5 / 5

  

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  The silicone grip top holds these socks up nicely.

  Review of 11/20/24, following an experience of 11/19/24 by DAN R.

• 5 / 5

  

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  Working with the team there has been an awesome experience. Everyone has been professional and wanting me to be happy with the transaction as well as the excellent product. So appreciate talking to real people who want a satisfied customer.

  Review of 11/20/24, following an experience of 11/18/24 by RONALD G.

• 5 / 5

  

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  great

  Review of 11/20/24, following an experience of 11/17/24 by BRENT D.

• 5 / 5

  

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  Easy to navigate your website

  Review of 11/20/24, following an experience of 11/18/24 by JOHN N.

• 5 / 5

  

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  I was glad I found Bright Life direct. I had to get new compression stockings and the store I was sent to by the doctor's office was very expensive. I bought the 1st pair there, but when I needed the new ones, I checked online to see where I could get what I needed at maybe a lower price. I found them at bright life. I just ordered my second pair as a lower compression knee high stockings and am waiting for delivery.

  Review of 11/20/24, following an experience of 11/16/24 by LINDA R.

• 5 / 5

  

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  I have always had great service from Brightl Life Direct.

  Review of 11/20/24, following an experience of 11/16/24 by JOSEPH S.

• 5 / 5

  

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  Good sales rep.

  Review of 11/20/24, following an experience of 11/18/24 by LARRY S.

• 5 / 5

  

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  High quality socks. I love them!

  Review of 11/20/24, following an experience of 11/16/24 by LINDA M.

• 4 / 5

  

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  Satisfactory

  Review of 11/20/24, following an experience of 11/18/24 by VERNA H.

• 5 / 5

  

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  Haven't received my order yet, but I expect it soon.

  Review of 11/20/24, following an experience of 11/8/24 by LEE P.

• 5 / 5

  

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  Brightlife Direct is a great company, that is quick to order my goods, and I have NOT been unhappy my orders.

  Review of 11/20/24, following an experience of 11/12/24 by YVETTE R.

• 4 / 5

  

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  Site easy to navigate. Was looking for socks with toe on as more comfortable with shoes on. Liked the price. Am senior and do not do much walking so top line socks are not a necessity for the higher priced socks.

  Review of 11/20/24, following an experience of 11/13/24 by NICOLE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have been buying compression socks from BrightLife Direct since 2018. Their prices are reasonable. I recommend them to anyone.

  Review of 11/20/24, following an experience of 11/16/24 by DON K.

• 5 / 5

  

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  very good

  Review of 11/20/24, following an experience of 11/12/24 by CHRISTINE N.

• 4 / 5

  

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  I love them not as hard as others to get on

  Review of 11/20/24, following an experience of 11/10/24 by DAYTON W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fantastic service

  Review of 11/20/24, following an experience of 11/16/24 by CHRISTINE L.

• 3 / 5

  

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  Just the lady I talked had some trouble understanding her. She was nice.

  Review of 11/20/24, following an experience of 11/11/24 by KATHLEEN H.

  Answer by brightlifedirect.com

  

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  Thanks for sharing your experience! We're glad to hear the lady you spoke with was nice, even if there was some trouble with communication. We’ll work on making sure our team can communicate even more clearly. We appreciate you for sharing your experience with us!

  Answer by Kathleen H

  

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  Thank you I think she was from another country. I had trouble under standing her.

  Answer by Kathleen H

  

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  Thank you I think she was from another country. I had trouble under standing her.

  Show exchanges Hide exchanges
• 4 / 5

  

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  Except for the headache with the website this worked pretty well

  Review of 11/20/24, following an experience of 11/12/24 by THIERRY T.

• 2 / 5

  

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  pkge took long to get here and box was a mess open and torn

  Review of 11/20/24, following an experience of 11/10/24 by LINDA M.

  Answer by brightlifedirect.com

  

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  We're so sorry to hear your package arrived in such rough shape—that’s definitely not the experience we want for you. We appreciate your patience with the delivery delays, and if anything in your order is damaged or missing, please feel free to contact our customer service team so we can make it right. Your feedback is super valuable as we work on improving!

• 5 / 5

  

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  Great value, with careful laundering lasts a long time.

  Review of 11/20/24, following an experience of 11/15/24 by EMERSON K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always concerned, polite, and understanding!

  Review of 11/20/24, following an experience of 11/15/24 by JOANNE H.

• 4 / 5

  

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  Good quality products that last a long time.

  Review of 11/20/24, following an experience of 11/8/24 by DAVID O.

• 5 / 5

  

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  I have some trouble navigating around the web pages, so I call to talk to a personwho expects to talk to a customer. My calls to Bright Life Direct have been outstanding as far as customer help, clarifying, explaining details, and giving me additional confidence in placing my order.

  Review of 11/20/24, following an experience of 11/15/24 by RONALD M.

• 5 / 5

  

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  Excellent service, fast shipping. Thank you.

  Review of 11/20/24, following an experience of 11/12/24 by CAT M.

• 5 / 5

  

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  Helpful and informative Rep Surprised by the pricing a value seeking consumer but ith nonpoint of reference

  Review of 11/20/24, following an experience of 11/12/24 by DAVID R.

• 5 / 5

  

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  Great customer service

  Review of 11/20/24, following an experience of 11/12/24 by BARRY` S.

• 5 / 5

  

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  BrightLife’s Customer service has been great. Usually answers emails within hour or two unless late in day then it’s next morning. Knows products well enough to make recommendations. Pleased with experience.

  Review of 11/20/24, following an experience of 10/30/24 by MARK C.

• 5 / 5

  

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  Site was easy to navigate and find my correct size

  Review of 11/20/24, following an experience of 11/4/24 by ROBERT F.

• 5 / 5

  

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  Good

  Review of 11/20/24, following an experience of 11/4/24 by JAMES K.

• 5 / 5

  

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  Received timely and in good condition.

  Review of 11/20/24, following an experience of 11/6/24 by FRANCES C.

• 5 / 5

  

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  Site was easy to navigate. I needed compression tights for post-surgery and the measuring instructions and explanation on compression metrics was helpful. I received my tights and they fit perfectly and are even comfortable.

  Review of 11/20/24, following an experience of 10/31/24 by CATHERINE C.

• 3 / 5

  

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  Under sock was way too small and unusable. Socks should be compatible with compression wrap

  Review of 11/20/24, following an experience of 10/31/24 by DONNA L.

  Answer by brightlifedirect.com

  

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  Thanks for sharing your experience! It sounds like the under sock didn’t work as expected, which is definitely disappointing. We’d love to help you find a better option that’s compatible with your compression wrap. Feel free to reach out to our customer service team—your comfort is so important to us!

• 5 / 5

  

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  Site was easy to navigate but we ordered the wrong product. The exchange for correct product was super easy and quick. The Jobst thigh high compression stockings are just what my mom was looking for; easy to put on and light to moderate compression. She's worn Jobst for years and really likes this stocking.

  Review of 11/20/24, following an experience of 11/4/24 by PATRICIA H.

• 5 / 5

  

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  black socks hold up the best

  Review of 11/20/24, following an experience of 11/4/24 by VICTORIA B.

• 2 / 5

  

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  Long delays in delivery. Order item 8 Nov 24, not being delivered until 19 Nov 24.

  Review of 11/20/24, following an experience of 11/8/24 by JERRY S.

  Answer by brightlifedirect.com

  

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  Thanks for letting us know—we can see how such a long wait would be frustrating. We’re always working to get orders out as quickly as possible. Also please note that weekends and/or holidays are not included in the delivery timeframe. We appreciate you sharing your feedback as this will help us improve!

• 5 / 5

  

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  I have been ordering from Brightlife for years, always prompt shipping. Always timely notices of shipment

  Review of 11/20/24, following an experience of 11/8/24 by GERALD B.

• 5 / 5

  

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  Fast Service,good quality

  Review of 11/20/24, following an experience of 11/1/24 by PAUL F.

• 4 / 5

  

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  BrightLife was easy to work with. They understood my concern and replaced the stockings with no questions. It was just a hassle returning the stockings twice because of a manufacturing error. Will continue to use BrightLife.

  Review of 11/20/24, following an experience of 10/31/24 by BARB M.

• 5 / 5

  

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  Great product, prompt delivery.

  Review of 11/20/24, following an experience of 11/8/24 by CAROL S.

• 4 / 5

  

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  Order came on time; was correct. Only complaint: avalanche of emails from Brightlife asking for my opinion and trying to sell me more stuff. RELAX GUYS!!!

  Review of 11/20/24, following an experience of 11/2/24 by GONZALO T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good

  Review of 11/20/24, following an experience of 10/30/24 by PATRICIA C.

• 5 / 5

  

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  They have a great selection of products. Many different brands. I use Juzo products. They hold up so well. I decided I needed to order new stockings but couldn’t remember when I last bought them. Checked my account any I had bought them I. 2019!!! And I still wear them. 24/7. I ordered two new pair and a new one that has silver in the material. I’m anxious to try them too. They were delivered promptly. Think you!!

  Review of 11/20/24, following an experience of 10/26/24 by MARLENE V.

• 5 / 5

  

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  Straightforward website, email updates on delivery status, package arrived fine. Everything a customer would expect.

  Review of 11/20/24, following an experience of 10/28/24 by JIM H.

• 5 / 5

  

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  The delivery time was much improved on this order which was my second time ordering. My first order took quite a bit of time to be delivered to me.

  Review of 11/20/24, following an experience of 10/29/24 by MADGE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  BrightLife has a wonderful, varied product selection that enabled me to find just the right sleeve for my post-surgical needs. I highly recommend.

  Review of 11/20/24, following an experience of 10/25/24 by LAURIE B.

• 5 / 5

  

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  Great socks and excellent service!!

  Review of 11/20/24, following an experience of 10/29/24 by JOYCE H.

• 5 / 5

  

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  Customer service is exceptional. It is so nice to deal with service personnel who actually know their product. VERY helpful!

  Review of 11/20/24, following an experience of 10/28/24 by SUSAN M.

• 5 / 5

  

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  Excellent customer service.

  Review of 11/20/24, following an experience of 10/30/24 by ELEN G.

• 5 / 5

  

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  Good efficent order

  Review of 11/20/24, following an experience of 10/30/24 by MARTHA L.

• 5 / 5

  

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  I have been a Bright Life customer for many years. Your company is an excellent resource for compression stockings. Your rewards program helps with the high cost of these socks.

  Review of 11/20/24, following an experience of 10/28/24 by JOAN L.

• 5 / 5

  

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  I ordered the wrong compression socks and the process of exchanging for correct stockings was quick and new stockings were delivered quickly. The jobst toeless, thigh high compression socks are excellent and I would order through BrightLife again.

  Review of 11/20/24, following an experience of 10/28/24 by PATRICIA H.

• 4 / 5

  

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  The socks came fast and are good. Only thing is I ordered the wrong strength and don;t know how to return anything or exchange.

  Review of 11/20/24, following an experience of 10/28/24 by YVONNE S.

• 2 / 5

  

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  The stockings don’t fit even though the sizes says it will.

  Review of 11/20/24, following an experience of 10/25/24 by NAME K. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're really sorry to hear the stockings didn’t fit as expected. Sizing can be tricky sometimes, and it’s frustrating when things don’t work out. If you'd like, please feel free to contact our customer service team. We can help you find a better fit or explore different options that might work for you. Your comfort is really important to us, so don’t hesitate to reach out!

• 5 / 5

  

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  Excellent service and ease in correcting error MADE BY ME with easy exchange.

  Review of 11/20/24, following an experience of 10/29/24 by PETER A.

• 4 / 5

  

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  I am very satisfied

  Review of 11/20/24, following an experience of 10/21/24 by LEONIE C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I completely misunderstood the color info on my order, so had to request help from customer service. They were very understanding.

  Review of 11/20/24, following an experience of 10/23/24 by CAROL F.

• 3 / 5

  

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  Price was on the high side and delivery on the slow side.

  Review of 11/20/24, following an experience of 10/24/24 by WILLIAM T.

  Answer by brightlifedirect.com

  

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  Thanks for your feedback! We hear you—price and delivery speed are both super important. We’re always looking for ways to offer better value and faster shipping. Your thoughts help us know where to improve, and we appreciate you sharing them.

• 5 / 5

  

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  I really like the Brightlife company..the customer service people are very helpful and they offer a good variety of stockings to choose from…thank you

  Review of 11/20/24, following an experience of 10/21/24 by LISA B.

• 5 / 5

  

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  I usually order by phone. As usual, the phone wait was minimal, the service rep was knowledgable, and my order was quickly placed. A week or so later it was received as expected. The product is totally satisfactory, and I plan to continue to use BrightLife Direct.

  Review of 11/20/24, following an experience of 10/9/24 by HARMONY D. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Shipment arrived 3 weeks after order in good condition. I was concerned that it took so long but I did receive a shipment verification email 5 days before arrival so that was Okay. However a 15% discount was offered if I supplied my email address and phone number. Which I did. But when I placed my order, it deducted only $20 as I had 400+ points from last year’s order. It did not allow me to apply the 15% off instead which would have amounted to $48.60. I contacted their Customer Service Team but was told only one discount code per order is allowed which I understand. But during the order process I wasn't allowed to apply the 15% discount as no discount code was given when I signed up with my email address and phone number till AFTER the order was placed. I was told I could use the 15% discount within a 3 month period which I won't use as the items I purchased will last much longer.

  Review of 11/20/24, following an experience of 10/15/24 by THOMAS S.

• 1 / 5

  

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  It took nearly 3 weeks for the order to arrive!!

  Review of 11/20/24, following an experience of 10/23/24 by RICHARD K.

  Answer by brightlifedirect.com

  

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  We totally understand your frustration—waiting almost 3 weeks for an order is definitely not ideal. We’re working on improving our shipping times, and your feedback helps us stay focused on that. We appreciate you for sharing your experience with us!

• 4 / 5

  

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  Customer service was excellent in getting me the necessary information needed to confirm the return of the former product and confirmation on the shipment of the new product. Thankfully the device arrived a few days after our conversation.

  Review of 11/20/24, following an experience of 10/24/24 by JOHN B.

• 5 / 5

  

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  I'm happy with all of the items I use from Brightlife. They ship promptly and are of good quality. I will continue to order my stockings from Brightlife and recommend them. Thank you.

  Review of 11/19/24, following an experience of 10/27/24 by BARBARA M.

• 5 / 5

  

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  Received my order on time. I have used the product before and reordered it because it works well and is hard to find other places.

  Review of 11/19/24, following an experience of 11/3/24 by DIANE S.

• 1 / 5

  

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  Women's legs are not like sticks. The socks rolled down during the day and cut a groove in my leg. I dont' wear them anymore.

  Review of 11/19/24, following an experience of 10/21/24 by VIRGINIA J.

  Answer by brightlifedirect.com

  

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  We're sorry to hear that the socks didn’t work out for you—it sounds really uncomfortable. Compression socks should stay in place and feel supportive, not restrictive. If you'd like, please feel free to contact our customer service team. We’d love to help you find a better fit or a different style that works better for your legs. Your comfort is our priority!

  Answer by Virginia J

  

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  Thanks but I don't want to pursue this matter further.

  Show exchanges Hide exchanges
• 4 / 5

  

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  Super helpful with questions answered and ordering efficiency

  Review of 11/19/24, following an experience of 11/11/24 by ROBERT K.

• 5 / 5

  

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  everything was very good

  Review of 11/12/24, following an experience of 11/4/24 by ROBERT N.

• 5 / 5

  

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  Excellent design clearly illustrates healthcare products. Easy to use.

  Review of 11/12/24, following an experience of 11/7/24 by LORNA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I ordered the wrong size and was able to make a return easily. The compression I got was also much cheaper then when I bought it from who my PT recommended!

  Review of 11/12/24, following an experience of 11/4/24 by DANA C.

• 5 / 5

  

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  I have used Brightlife for 17 years.Their products have always been first class. the employes are always polite and very helpful.

  Review of 11/12/24, following an experience of 11/8/24 by MICHAEL K.

• 5 / 5

  

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  Love this company.... good products, prices and help. Great with returns if you order the incorrect size.

  Review of 11/12/24, following an experience of 11/9/24 by PAULA M.

• 4 / 5

  

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  Shipping takes way too lobf

  Review of 11/12/24, following an experience of 10/31/24 by JEAN T.

• 5 / 5

  

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  site was easy to navigate and find the same product

  Review of 11/12/24, following an experience of 11/4/24 by ROBERT F.

• 5 / 5

  

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  I will be purchasing all my compression from now on from BriteLife Direct!! Their customer service is fabulous, prices are comparable and shipping is fast.

  Review of 11/12/24, following an experience of 11/2/24 by TIFFANY B.

• 5 / 5

  

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  These are excellently made socks, I especially like the reinforcements around the bottom of the socks.

  Review of 11/12/24, following an experience of 11/9/24 by BETTY P.

• 3 / 5

  

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  Received products that didn’t fit. Returned and reordered. Got credit for part of order and gift card for other return Paid more for new orderand am stuck with a gift card I probably won’t use

  Review of 11/12/24, following an experience of 11/6/24 by DONNA L.

  Answer by brightlifedirect.com

  

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  Thanks for sharing your experience with us. We understand how ending up with a gift card instead of a full refund might feel a bit limiting, especially when you’ve already gone through the process of a return and reorder. If you’d like help with a different product, please let us know. We’d love to help you find something that works perfectly for you!

• 5 / 5

  

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  My item came within three days of placing the order. Excellent service! Compression wrap fits well and I’m satisfied with the size as requested. If I decide on another wrap, I’ll be sure to order from BrightLife. Thank you!

  Review of 11/12/24, following an experience of 11/5/24 by BETTY Z.

• 5 / 5

  

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  Excellent product, i ordered 3 to try, then ordered 5 more. They do not slide down like the juzos. Speedy delivery, no hassels. Highly recommend this product and this company!

  Review of 11/12/24, following an experience of 11/8/24 by LEAH E J.

• 5 / 5

  

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  I have ordered support hose from BrightLife for years, I have large calf muscles and their knee highs have always been the most comfortable I could find. I recently tried thigh highs with the wide silicon band and really like them, I ordered several more pairs.

  Review of 11/12/24, following an experience of 10/22/24 by KATHLEEN P.

• 5 / 5

  

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  Good quality and comfort.

  Review of 11/12/24, following an experience of 10/23/24 by DONNA C.

• 5 / 5

  

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  Easy to navigate site, use tools to get dizing and order with confidence.

  Review of 11/12/24, following an experience of 10/21/24 by BURDETTE C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customer service, fair price’s , fast shipping, good verity, easy returns..

  Review of 11/12/24, following an experience of 10/19/24 by RICK MATHEWS M.

• 5 / 5

  

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  Orders come quickly! Customer service is helpful and friendly! Ordering is easy for item selected! Great website and very comprehensive!

  Review of 11/12/24, following an experience of 10/25/24 by JANET K.

• 5 / 5

  

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  Very attractive. As ordered & timely.

  Review of 11/12/24, following an experience of 10/26/24 by RAY S.

• 5 / 5

  

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  Very good product. A little too tight at top. Like the material very much.

  Review of 11/12/24, following an experience of 10/19/24 by BARBARA S.

• 5 / 5

  

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  They say the third times a charm. After emailing back and forth with customer service and ordering on 3 separate occasions with 2 returns I was able to obtain a pair of waist high pantyhose that fit perfect, look nice, and feel great. If your a guy that is taller and heavier than the average person and having trouble with fit, the Maternity style pantyhose might be a solution. Really appreciate Customer Servce help and the painless exchange policy. If it had not been for the easy exchange I would likely have stopped with the first return and looked elsewhere. Thank you

  Review of 11/12/24, following an experience of 10/23/24 by MARK C.

• 4 / 5

  

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  N/A

  Review of 11/12/24, following an experience of 10/29/24 by MARCIA P.

• 3 / 5

  

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  The website did not indicate that my order was for a pair. I assumed that I was purchasing just one stocking.. Also, the delivery time for my order was long.

  Review of 11/12/24, following an experience of 11/1/24 by MAGNOLIA G. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thanks for letting us know about your experience. We want our product details to be clear, so it’s really helpful to know that the “pair” information wasn’t as noticeable as it should be—we’ll work on making that clearer. We understand the wait for delivery was longer than expected as well, and we’re actively working to improve those times. Your feedback is truly appreciated and helps us enhance the shopping experience.

• 5 / 5

  

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  High quality compression socks and other options on this website. I’ve purchased cheaper compression products on other sites and stores, but they’ve always been inferior to the quality at BrightLife Direct. Glad I found them!

  Review of 11/12/24, following an experience of 10/21/24 by DAWNIELLE J.

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