Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  Site easy to navigate and easy return process

  Review of 9/20/24, following an experience of 9/12/24 by JUDITH D.

• 5 / 5

  

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  This company has always gone above and beyond most in their customer service. It was initially recommended to me by my physical therapist and I’ve used them ever since and been very pleased.

  Review of 9/20/24, following an experience of 9/16/24 by FRANCES H.

• 5 / 5

  

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  I have used BrightLife for my lymphedema garments for the past four years. Your online site is easy to use and your staff is helpful if I have a question. I am happy with the variety and quality of your products and my order is delivered quickly. I recommend your company. Sandra

  Review of 9/20/24, following an experience of 9/10/24 by SANDRA M.

• 5 / 5

  

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  Excellent products and fast receiving.

  Review of 9/20/24, following an experience of 9/13/24 by DALE A.

• 5 / 5

  

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  Product received. Excellent follow up.

  Review of 9/20/24, following an experience of 9/18/24 by KAREN B.

• 5 / 5

  

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  Excellent Service! Brand I Love. 100% recommended

  Review of 9/20/24, following an experience of 9/12/24 by ANA C.

• 5 / 5

  

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  Always excellent service and customer service representative was efficient and courteous.

  Review of 9/20/24, following an experience of 9/17/24 by VIRGINIA H.

• 4 / 5

  

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  The only reason I didn't give this a 5 is because I always have to use the search to find my rewards section. It should be easier to access. The rest of the ordering process is fine and my order always arrives in a timely manner.

  Review of 9/20/24, following an experience of 9/10/24 by ANN L.

• 5 / 5

  

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  Sales reps were very f

  Review of 9/20/24, following an experience of 8/31/24 by MARGARET C.

• 5 / 5

  

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  I really like the product but would expect a pair of wraps to be in the package for the price.

  Review of 9/20/24, following an experience of 9/11/24 by BETH L.

• 1 / 5

  

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  We have yet to receive our order. Our account says it’s been “fulfilled”. Hoping to hear from brightlife.

  Review of 9/20/24, following an experience of 9/7/24 by HALEY K. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We understand your concern—it's frustrating to see "fulfilled" but not have received your order yet. We’ll make sure someone from BrightLife Direct reaches out to you right away to provide an update and get this sorted. Your order should be on its way to you soon, and we’re here to help if you have any more questions or need further assistance!

• 4 / 5

  

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  rtyujikolp;'

  Review of 9/20/24, following an experience of 9/4/24 by WAYNE A.

• 5 / 5

  

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  The nylons fit great and appreciate the service and delivery

  Review of 9/20/24, following an experience of 9/3/24 by LUCYANNE L.

• 5 / 5

  

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  Excellent custommer service

  Review of 9/20/24, following an experience of 9/3/24 by CHRIS F.

• 5 / 5

  

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  I was able to find what I needed easily on the website, placed my order and it arrived in a timely manner. My light compression socks are high quality and easy to put on. BrightLife sent me updates on shipping and arrival.

  Review of 9/20/24, following an experience of 9/7/24 by LEE V.

• 5 / 5

  

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  I'm hard to fix. The representative took time with me, found compression sock that would work for me. They where just right.

  Review of 9/20/24, following an experience of 9/10/24 by ROSALIE B.

• 5 / 5

  

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  Great hose fit perfect

  Review of 9/20/24, following an experience of 9/2/24 by KARIN R.

• 2 / 5

  

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  Asking for a review before I revieved the product.

  Review of 9/20/24, following an experience of 9/8/24 by JIM H.

  Answer by brightlifedirect.com

  

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  We get how that would be confusing! It’s definitely not ideal to receive a review request before you’ve even received the product. We’ll make sure to pass your feedback along so we can adjust the timing of those requests. We want to make sure everything is up to your expectations before asking for a review. Thanks for pointing this out and we hope you'll be satisfied with your purchase.

• 5 / 5

  

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  Exceptional product and customer service!

  Review of 9/20/24, following an experience of 9/7/24 by ELAINE R.

• 4 / 5

  

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  we've been satisfied with the quality and the speed in which we receive our orders. We have ordered from this site in the past and will continue to do so.

  Review of 9/20/24, following an experience of 9/3/24 by NANCY S.

• 5 / 5

  

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  Great!

  Review of 9/20/24, following an experience of 9/7/24 by PAULA S.

• 5 / 5

  

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  Excellent customer service!!!

  Review of 9/20/24, following an experience of 8/30/24 by KEENAN M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Staff is very helpful, efficient and knowledgeable.

  Review of 9/20/24, following an experience of 9/10/24 by JOHN P.

• 5 / 5

  

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  All was good & fast too. I am practicing using the slippy sleeve. It looks like it will work out. Hope so.

  Review of 9/20/24, following an experience of 9/10/24 by CONNIE C.

• 5 / 5

  

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  product is good and delivery was fast

  Review of 9/20/24, following an experience of 9/8/24 by SANDRA S.

• 5 / 5

  

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  I ordered two pairs of the Allegro 20-30 wide calf compression socks in a size Large Wide Calf (one tan, one black), and one pair in the black cotton Allegro compression socks, also in the same size. I wear a size ladies 8.5-9W shoe but my calf is 18 inches in diameter. The cotton version was much too long in the foot portion, but the opaque non-cotton style, with the balloon toe fits beautifully. The balloon toe feature is especially important for my wide feet due to crooked bones and the extra bone in my last toe. I wanted the cotton style for summer but, the sizing is completely different than the non-cotton pairs and not a good fit for my foot/leg. I am still looking for the right cotton compression sock for summertime wear. My delivery was on-time and correctly packed.

  Review of 9/20/24, following an experience of 9/3/24 by ROMA Z. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great product efficiently delivered.

  Review of 9/20/24, following an experience of 9/4/24 by WALTER M.

• 5 / 5

  

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  Navigating this site was fairly easy , and has good documentation of there products . Shipping was almost immediate. Doc Ortho the softest socks around .

  Review of 9/20/24, following an experience of 9/1/24 by THOMAS WELCH W.

• 5 / 5

  

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  I love this online store!

  Review of 9/20/24, following an experience of 9/10/24 by JO P.

• 5 / 5

  

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  Customer service was excellent

  Review of 9/20/24, following an experience of 9/3/24 by CHRIS F.

• 5 / 5

  

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  I ordered the wrong size, and it was easy to return the product and get the correct size at no cost to me.

  Review of 9/20/24, following an experience of 8/26/24 by LINDA M.

• 2 / 5

  

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  Even though the product appeared to arrive well made and in good condition, it took 14 days to arrive!!!! Also, it said it was coming from MI to OH but the tracking says from label creation to my door it was here in OH (definitely doesn’t ship from manufacturer or MI.) Why would it take 14 days to get medical accessories? In the event we ordered the wrong size and needed to exchange, from beginning to end turn around would take at least 6 weeks! That’s a lot of unnecessary misery. That said, the carrier used was DHL and, having very little experience with them, this could be mostly on them (although it took like 4 days to even begin the shipping process.) Just know if you have an immediate need, this company takes its time getting things to you.

  Review of 9/20/24, following an experience of 8/27/24 by LAVON R. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We understand how frustrating a long wait time can be, especially for something you need quickly. It’s definitely not ideal to have a shipping process dragged out like that. It sounds like DHL may have had some delays on their part of the process, which is something we’ll look into. We’re sorry for the inconvenience and for any added stress this has caused. Thanks for sharing your experience with us as this will help us improve.

• 4 / 5

  

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  Good product received in a reasonable time.

  Review of 9/20/24, following an experience of 8/28/24 by SHARON A.

• 3 / 5

  

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  You need to stop using DHL to ship. I've ordered several items shipped by United Parcel, the post officce, and Federal Express, and I ordered them sometimes days after these compression stockings, and I still don't have my order freom Bright Life Direct. Your custumer service is very timely and superb, but your shipping is intolerable. (This isn't the first time I've experienced this with DHL.) Thanks.

  Review of 9/20/24, following an experience of 8/28/24 by JOHN P.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the shipping issues you’ve had with DHL—that’s definitely not the experience we want for you. It’s great to hear that our customer service is up to par, but we need to make sure our shipping matches that standard. We’ll pass your feedback along about DHL, and we’ll look into ways to improve the shipping process. Thanks for bringing this to our attention.

• 5 / 5

  

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  Excellent product and fast sending time.

  Review of 9/20/24, following an experience of 8/29/24 by DALE A.

• 5 / 5

  

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  When I called to cancel part of my order they were easy to get a hold of and promptly refunded me. The products I did receive were great and came quickly.

  Review of 9/20/24, following an experience of 8/28/24 by VICKI R.

• 3 / 5

  

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  Delivery was way off and slow. Socks were not what I expected. I ordered XL and got ones that fit like a small.

  Review of 9/20/24, following an experience of 8/28/24 by ERSILIA W.

  Answer by brightlifedirect.com

  

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  We completely understand how disappointing that must be—getting the wrong fit and having to deal with slow delivery on top of it is definitely frustrating. It sounds like there was a mix-up with the sizing, and that’s the last thing you want after waiting longer than expected. We’ll definitely work to improve both our shipping and product accuracy. To rectify this, our customer service team will reach out to you. Thanks for sharing your experience with us!

• 5 / 5

  

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  Very quick service. Pleased with purchases.

  Review of 9/20/24, following an experience of 8/30/24 by MARYANN R.

• 5 / 5

  

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  Customer service provided me with all the information I needed to make my order. The order was made and delivered in a timely manner. I was completely satisfied with my order. Thank you for your excellent service.

  Review of 9/20/24, following an experience of 8/30/24 by ZONNA I.

• 3 / 5

  

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  Fit good after you get them on. Stays in place. They are expensive. I will be shopping around for better price for future purchases.

  Review of 9/20/24, following an experience of 8/29/24 by LINDA Y.

  Answer by brightlifedirect.com

  

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  Glad to hear the fit is good once you get them on and that they stay in place! We understand wanting to find the best deal, especially when they’re on the pricier side. We appreciate you giving them a try, and if you ever need help comparing options or looking for discounts, feel free to reach out. Thanks for sharing your thoughts with us!

• 3 / 5

  

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  My knee brace doesn't seem to fit me correctly and as a result doesn't give me much support/relief. I currently am trying to figure out what to do about this.

  Review of 9/20/24, following an experience of 8/30/24 by JANET K.

  Answer by brightlifedirect.com

  

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  We're sorry to hear the knee brace isn’t fitting right and isn’t providing the support you need. It’s really important that it fits well to be effective. If you need help figuring out the right size or type, or if you’re considering a return or exchange, please don't hesitate to contact our customer service team—we’re here to assist you with the next steps. Your comfort and relief are our top priorities!

  Answer by Janet K

  

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  How do I contact the Customer Support Team?

  Show exchanges Hide exchanges
• 5 / 5

  

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  Good product and service

  Review of 9/20/24, following an experience of 8/29/24 by ELAINE Z.

• 5 / 5

  

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  It was correct and received on time

  Review of 9/20/24, following an experience of 8/28/24 by ASA H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Apart from the fact I haven’t received my product yet, I have had no notification as to when it will be delivered.

  Review of 9/20/24, following an experience of 8/28/24 by DEBRA W.

  Answer by brightlifedirect.com

  

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  That’s really frustrating—not having any updates on your delivery can be stressful. We’ll make sure our customer service team looks into this right away and provide you with an update on when you can expect your product. We want to ensure you get the information you need as soon as possible. Thanks for your patience, and we’ll get this sorted out for you!

• 5 / 5

  

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  Not interested

  Review of 9/20/24, following an experience of 8/30/24 by SHARON D.

• 1 / 5

  

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  Poor service didn’t deliver say said…. Had to reorder

  Review of 9/20/24, following an experience of 8/30/24 by BRII M.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the delivery issues and having to reorder—that’s definitely frustrating. We’re here to make sure you get what you need without any more hassle and our customer service team will assist you with this. Thank you for your patience as we make things right for you.

• 3 / 5

  

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  It took longer than I expected to receive my sleeve.

  Review of 9/20/24, following an experience of 8/26/24 by JEAN S.

  Answer by brightlifedirect.com

  

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  We're sorry to hear there was a delay in receiving your sleeve. It’s definitely frustrating when things don’t arrive as quickly as you hoped. We appreciate you for bringing this to our attention as this will help us improve our services.

• 5 / 5

  

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  ...

  Review of 9/20/24, following an experience of 8/24/24 by KENNETH E NEYWICK E.

• 4 / 5

  

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  They sell a good product and always make sure you are happy with what you order.. Always fair with any of your needs.

  Review of 9/20/24, following an experience of 8/28/24 by RENEE H.

• 5 / 5

  

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  Great products.

  Review of 9/20/24, following an experience of 8/30/24 by KATHRYN B.

• 1 / 5

  

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  Purchased these for my mom who is on a budget so the cost is significant. These seemed to be the correct replacement for what she had been ordering over the years and is now unavailable. These compression stockings oddly stretched out length wise after only 4-5 times wearing them to where they are now unwearable. If you could find an adequate replacement it would be helpful as we are searching for compression stockings that she can wear that work for her. These possible were defective and she would be happy to try another pair or a substitute. Thanks.

  Review of 9/20/24, following an experience of 7/29/24 by TERESA C.

  Answer by brightlifedirect.com

  

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  We're sorry to hear the stockings didn’t hold up as expected—especially when you’ve invested in finding the right replacement for your mom. It’s definitely frustrating when they stretch out so quickly. We’ll make sure to pass along your feedback about the potential defect. Our customer service team will be happy to help you find another pair or a suitable substitute that might work better. Thanks for letting us know, and we’re here to help find a solution!

• 5 / 5

  

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  Easy to order, came quickly, happy with my product

  Review of 9/20/24, following an experience of 8/15/24 by GERRY T.

• 1 / 5

  

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  The kidney was to big and wouldn’t stay in place. Return it.

  Review of 9/20/24, following an experience of 8/22/24 by ASSUNTA S. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're sorry to hear the kidney-shaped item didn’t work out and wouldn’t stay in place. If you need any help with the return process or have questions about getting a replacement or refund, please don't hesitate to contact our customer service team. We’re here to make sure everything gets sorted for you!

• 5 / 5

  

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  I have been a customer of BrightLife since 2007. I have always been able to speak with a real live person at BrightLife who knows their brands and stock, and have had any questions answered with courtesy and expertise. My orders always arrived promptly and the order is filled correctly. What more could you want? These folks are great!

  Review of 9/19/24, following an experience of 8/26/24 by MARY S.

• 4 / 5

  

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  I like the quality of your products but the prices are a bit high In my opinion

  Review of 9/19/24, following an experience of 8/27/24 by THOMAS B.

• 2 / 5

  

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  The item I ordered was very difficult to figure out. Part of the product I literally could not figure out. I am sending product back. Spent over $300 and can’t use!

  Review of 9/19/24, following an experience of 8/26/24 by OMA J. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that the product was difficult to use and that you’re unable to make it work. It’s frustrating when something you’ve invested in doesn’t meet your expectations. If you need any help with the return process or finding a better fit, please don't hesitate to contact our customer service team—they'll be happy to assist you. Your satisfaction is important and we want to make sure you get something that works for you. Thanks for sharing your feedback!

• 5 / 5

  

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  Site was good. Customer service was very responsive.

  Review of 9/19/24, following an experience of 8/27/24 by MURPHY S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to find exactly what I wanted. Toeless knee highs.Order came quickly. Allegra hose is great quality.

  Review of 9/19/24, following an experience of 9/6/24 by PATTY H.

• 5 / 5

  

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  Great quality product and quick turnaround.

  Review of 9/19/24, following an experience of 8/27/24 by KIMBERLEY Z.

• 1 / 5

  

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  Ich habe eine 10er Packung Lymphpads bestellt und nur 1stück erhalten. Auf meine email wurde nicht geantwortet. Daher bitte ich auch auf diesem weg mir die restlichen 9 stück zu schicken Danke

  Review of 9/19/24, following an experience of 8/26/24 by MARION J.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the mix-up with your order and the lack of response to your email. That’s definitely not how we want things to go. We’ll make sure to escalate this issue and our customer service team will reach out to you. Thanks for letting us know, and we appreciate your patience while we get this sorted out for you!

• 4 / 5

  

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  GOOD MERCHANDISE @ AT A GOOD PRICE - THANK YOU.

  Review of 9/19/24, following an experience of 8/25/24 by LEO S.

• 5 / 5

  

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  Ordered in the morning, it shipped early afternoon

  Review of 9/16/24, following an experience of 9/9/24 by CHARLES H.

• 5 / 5

  

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  Good site. Many, many options. My concern are the horrendous shipping times experienced.

  Review of 9/16/24, following an experience of 8/20/24 by JESSIKA K. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I appreciated the assistance I got in ordering the support stockings.

  Review of 9/16/24, following an experience of 9/3/24 by MARY L.

• 5 / 5

  

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  Loved it.

  Review of 9/16/24, following an experience of 8/19/24 by AHMED A.

• 5 / 5

  

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  I am pleased with the service I have received. Thank you.

  Review of 9/16/24, following an experience of 9/9/24 by CAMILLE B.

• 5 / 5

  

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  GOOD MERCHANDISE AT A GOOD PRICE - THANK YOU!!!!!!!!!!

  Review of 9/16/24, following an experience of 8/25/24 by LEO S.

• 5 / 5

  

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  I think they do a great job of keeping the edema in my ankles from getting out of hand. They are easy to put on and maybe a little more effort to take off but it's not a big deal. They are so comfortable. They are so durable, that they will last a very long time

  Review of 9/16/24, following an experience of 8/31/24 by SANDY R.

• 4 / 5

  

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  The hose were just the right amount of compression but the waistband was too tight. I did cut a couple of slits into the waistband and now they are comfortable

  Review of 9/16/24, following an experience of 8/25/24 by MAUREEN A.

• 5 / 5

  

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  Good sock and great company to work with

  Review of 9/16/24, following an experience of 9/3/24 by GARY B.

• 5 / 5

  

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  I accidently ordered the wrong compression hose. I was able to return the order AND they sent me the correct ones. So impressed with the customer service.

  Review of 9/16/24, following an experience of 8/24/24 by NADA P.

• 5 / 5

  

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  Perfect delivery and product

  Review of 9/16/24, following an experience of 8/26/24 by GEORGIA C.

• 3 / 5

  

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  I had no problems with the ordering on the website. I ordered them August 24 and as of today September 8 I do not have the order yet. Very slow delivery!

  Review of 9/16/24, following an experience of 8/24/24 by FREDERIK K. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're glad to hear the ordering process went smoothly, but we're really sorry to hear about the delay in getting your order to you. Waiting that long for delivery is definitely frustrating. We’ll make sure we look into this and get you an update as soon as possible. Thanks for your patience, and we’ll work to get your order to you quickly!

• 5 / 5

  

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  My stockings arrived in a timely manner and they fit.

  Review of 9/16/24, following an experience of 8/24/24 by EILEEN J.

• 5 / 5

  

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  very pleased with item ordered and attitude of employees handling the purchase.

  Review of 9/16/24, following an experience of 9/6/24 by HELENE G.

• 5 / 5

  

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  The website is very easy to use and gives the information I was looking for.

  Review of 9/16/24, following an experience of 9/9/24 by TRACEY M.

• 5 / 5

  

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  as always great professional courteous service.

  Review of 9/16/24, following an experience of 9/9/24 by WILLIAM W.

• 5 / 5

  

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  Excellwnt service

  Review of 9/16/24, following an experience of 9/6/24 by LLOYD N H.

• 5 / 5

  

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  Allegro stockings have been a life saver in terms of addressing my challenge with swelling of my legs due to my desk work. i love the fact that there are options in terms of colour. I tend to work with the black. Also the fact that you can get the sheer so you look orofessional at work.

  Review of 9/16/24, following an experience of 8/14/24 by KARYLL J.

• 4 / 5

  

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  The site was easy. Shipment was timley. My only issue is no Navy blue choices in my size.

  Review of 9/16/24, following an experience of 8/5/24 by YVONNE C.

• 5 / 5

  

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  great product - great service - great prices - great selections - what more could you possibly want? Thanks

  Review of 9/16/24, following an experience of 8/19/24 by JACQUELINE B.

• 5 / 5

  

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  She was very nice and very helpful

  Review of 9/10/24, following an experience of 9/6/24 by HADI P.

• 5 / 5

  

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  I received expert help.

  Review of 9/10/24, following an experience of 9/5/24 by FERNE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The customer service was superb! Very grateful to Shanin- Could not have done it without him.

  Review of 9/10/24, following an experience of 9/6/24 by JULIA T.

• 5 / 5

  

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  Excellent service and excellent products! I’ve been very, very pleased with my Sigvaris thigh high compression hose. Great, comfortable all day fit!

  Review of 9/10/24, following an experience of 8/22/24 by PEGGI D.

• 4 / 5

  

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  The socks are fine. Thank you

  Review of 9/10/24, following an experience of 8/18/24 by JOAN R.

• 2 / 5

  

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  Did not get anything 😕

  Review of 9/10/24, following an experience of 8/17/24 by J E C.

  Answer by brightlifedirect.com

  

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  That’s definitely not the experience we want for you! We're really sorry to hear you didn’t receive your order. Let us make sure this gets looked into right away, and we’ll have someone from our team follow up to sort this out for you. Thanks for bringing this to our attention!

• 5 / 5

  

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  I got what I wanted at a reasonable price within a reasonable amount of time.

  Review of 9/10/24, following an experience of 8/22/24 by BRUCE P.

• 5 / 5

  

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  Finally a knee high that fits. I have large ankles and calves, but I’m short - AND I don’t have particularly large feet! I don’t know why manufacturers think size large always means BIG all over. I bought these knee highs in the Large/Petite size. Perfect.

  Review of 9/10/24, following an experience of 8/17/24 by LYNDA F.

• 2 / 5

  

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  Wrong item shipped. Will be calling to report.

  Review of 9/10/24, following an experience of 8/24/24 by PATRICIA J.

  Answer by brightlifedirect.com

  

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  Thanks for letting us know! We're really sorry to hear the wrong item was shipped. Definitely give us a call and we’ll get this fixed for you as quickly as possible. We want to make sure you get exactly what you ordered. Thanks for your patience—we’ll get it sorted out!

• 4 / 5

  

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  Still not what I want in a sock but getting closer 😊

  Review of 9/10/24, following an experience of 8/22/24 by BARRY M.

• 5 / 5

  

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  Quick and efficient.

  Review of 9/10/24, following an experience of 8/22/24 by BERNADETTE L.

• 5 / 5

  

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  I've been very pleased with my experience with BrightLife. It's not just the price, but the customer service - amazing. Thank you.

  Review of 9/10/24, following an experience of 8/16/24 by CLIFF C.

• 5 / 5

  

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  Always great items, good price, good quality, fast shipping, if you have a problem they will resolve it quickly. Will always shop with them first. A++.

  Review of 9/10/24, following an experience of 8/7/24 by FRANK J.

• 5 / 5

  

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  Very supportive and comfortable. Great fit also.

  Review of 9/10/24, following an experience of 8/18/24 by SHERRY W.

• 5 / 5

  

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  I Love it and my legs too!!

  Review of 9/10/24, following an experience of 8/24/24 by JUANA A.

• 5 / 5

  

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  Very happy with customer service

  Review of 9/10/24, following an experience of 8/24/24 by BETTY V.

• 5 / 5

  

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  Very helpful. I called and ordered my hose with custom service and I am ordering another pair.

  Review of 9/10/24, following an experience of 8/16/24 by MARGARET H.

• 5 / 5

  

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  The site is easy to use. Fast and efficient shipping. No compkaints.

  Review of 9/10/24, following an experience of 8/17/24 by MIKE W.

• 5 / 5

  

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  Website with super easy to use. It was easy to find the exact items that I was looking for. Great quality product and super fast shipping. Repeat customer!

  Review of 9/10/24, following an experience of 8/17/24 by DIXIE C.

Reviews displayed in chronological order