Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  BrightLife Direct has given me excellent service. They had the product I needed and very rapidly ha dit in my hands. The ordering was easy. Paying for the two items was even easier. After that I got alostr daily emails reporting on the arrival of my sleeves. They arrived right on time and are perfect.

  Review of 9/10/24, following an experience of 8/22/24 by MAXINE L.

• 4 / 5

  

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  We are happy with the product ( socks), but both times we have ordered, it took a long time to receive our order. Could that be improved a bit?

  Review of 9/10/24, following an experience of 8/23/24 by STEWART R.

• 5 / 5

  

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  I've done business with this company for years. The product is great & so are the people.

  Review of 9/7/24, following an experience of 7/26/24 by STEPHANIE K.

• 4 / 5

  

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  ookay

  Review of 9/6/24, following an experience of 9/4/24 by ROLAND S.

• 5 / 5

  

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  Great quality.

  Review of 9/6/24, following an experience of 8/23/24 by NADINE A.

• 5 / 5

  

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  THE socks fit great and do a nice job on my legs.

  Review of 9/6/24, following an experience of 8/19/24 by JAMES R.

• 5 / 5

  

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  Ease of use/navigation.

  Review of 9/6/24, following an experience of 9/3/24 by LORI K.

• 5 / 5

  

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  Product was fine

  Review of 9/6/24, following an experience of 8/20/24 by MARIA C.

• 5 / 5

  

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  Very fine.

  Review of 9/6/24, following an experience of 8/20/24 by BETTY JO B.

• 5 / 5

  

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  I was in need of a new pair of Compression stockings and had a Brightlife advertisement in my files, used it and could order a pair right away.

  Review of 9/6/24, following an experience of 9/4/24 by BETTY J.

• 5 / 5

  

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  I contacted Britelife and spoke to a staff person, Abby, who assisted me with answers to my questions about sizing and durability of the product. She was very helpful.

  Review of 9/5/24, following an experience of 9/3/24 by NANCY P.

• 1 / 5

  

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  We ordered 4 pairs of stockings in June it is now September and we have not received any of them . Your service sucks what rating would you give yourself

  Review of 9/5/24, following an experience of 7/16/24 by ARTHUR I K.

  Answer by brightlifedirect.com

  

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  We totally understand your frustration, and we're really sorry it’s taken so long for your order to arrive. That’s definitely not the level of service we aim to provide. We’re going to look into this right away and get it sorted for you. A team member will follow up with you directly to figure out what’s going on and make sure you receive your stockings. Thanks for bringing this to our attention, and we appreciate your patience as we make things right!

• 5 / 5

  

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  These are great socks.

  Review of 9/5/24, following an experience of 8/14/24 by JANICE D.

• 4 / 5

  

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  the stockings were fine

  Review of 9/5/24, following an experience of 8/13/24 by DEBRA A.

• 5 / 5

  

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  Brightlifedirect has a great assortment of compression garments, so it is the first place I look when I need something. This time, I wanted a compression garment for an upcoming surgery. I called before ordering to find out if I could get this product in a week. I was told to use expedited shipping. Then I ordered and somehow missed seeing the expedited shipping on the order form. I contacted the company and was given the different expedited shipping options. I received the garment in 2 days.

  Review of 9/5/24, following an experience of 8/27/24 by JUDITH C.

• 5 / 5

  

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  very happy with the service and quality. I recommend your product to my friends.

  Review of 9/5/24, following an experience of 8/14/24 by LARISSA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Had to call to get right size. Note: keep old box with right size for good fit. I was handled well.

  Review of 9/5/24, following an experience of 8/19/24 by JOSEPH B.

• 5 / 5

  

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  Easy to use site and product came quickly and correct product.

  Review of 9/5/24, following an experience of 8/14/24 by ROSEMARY D.

• 4 / 5

  

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  Delivery takes too long

  Review of 9/5/24, following an experience of 8/13/24 by JEAN T.

• 5 / 5

  

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  Everything is so well done! I am very pleased!

  Review of 9/5/24, following an experience of 8/14/24 by JOANNE H.

• 5 / 5

  

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  Site was easy to work with and order was received on time and was correct.

  Review of 9/5/24, following an experience of 8/19/24 by MICHAEL B.

• 5 / 5

  

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  My support hose are high quality with an attractive sheen. Plus, it was east to navigate the website to order and they arrived a day ahead of scheduled.

  Review of 9/5/24, following an experience of 8/18/24 by SUSAN S.

• 5 / 5

  

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  Site Navigation is functional. The allegro surgical are extremely supportive and true to size. They are a little harder to put on than the allegro microfiber of the same rated support. Customer support was excellent when an order was "delivered" somewhere but not to my address. A new order was placed at no charge right away. Unfortunately, the shipping on the replacement order took almost twice as long.

  Review of 9/5/24, following an experience of 8/14/24 by MADISEN W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was easy to order and I received my order quickly

  Review of 9/5/24, following an experience of 8/29/24 by MARY P.

• 5 / 5

  

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  Website easy to navigate and I am finding the compression sleeves the most comfortable of any I've ever tried. I'll definitely order again.

  Review of 9/5/24, following an experience of 8/17/24 by RALF W.

• 4 / 5

  

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  I would have liked to have bought the knee high, open-toe, light in color but it was not available so I bought the full foot coverage. The original 4 pairs that I bought have lasted about 3 1/2 years. I greatly appreciated that. They are comfortable and my prefered color..

  Review of 9/5/24, following an experience of 8/13/24 by DEBORA M.

• 5 / 5

  

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  Placed order with Diane. She was helpful and it was a pleasure talking to her,

  Review of 9/3/24, following an experience of 8/30/24 by JACKIE S.

• 5 / 5

  

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  A-OK! I must be pleased; I keep coming back. I am quite pleased with the ptoduct itself. I had to order by phone this time and was very impressed with the friendly, helpful service from those who handle the phone! Thank you, BrightLife!

  Review of 9/3/24, following an experience of 8/27/24 by JUDITH M.

• 5 / 5

  

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  Always SO happy with the help on choosing socks. They always have the info on choices immediately.

  Review of 9/3/24, following an experience of 8/29/24 by NANCY G.

• 4 / 5

  

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  ...

  Review of 9/3/24, following an experience of 8/29/24 by LOREN F.

• 5 / 5

  

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  you have already sent out my return and exchange socks even though you have not received them yet and for me to get them faster GREAT service for sure.And shipping costs included, make it all so easy for customers to get things back to you and then to us. THANKS

  Review of 9/3/24, following an experience of 8/29/24 by MARGARET Z.

• 4 / 5

  

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  So far I am pleased with the service I have received. I have ordered a product that was in stock. After receiving a not in stock message I got a your product is on its way message and a tracking number. I will be more Informed when and if my product is delivered.

  Review of 9/3/24, following an experience of 8/22/24 by MAXINE L.

• 5 / 5

  

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  it is reliable and sells good products.

  Review of 9/3/24, following an experience of 8/29/24 by RUTH K.

• 5 / 5

  

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  The people are always very helpful and pleasant

  Review of 9/3/24, following an experience of 8/29/24 by CAREN P.

• 5 / 5

  

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  Good selection, very good customer service.

  Review of 9/3/24, following an experience of 8/26/24 by ROBERT W.

• 1 / 5

  

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  Scam you in returns. Overpriced products anyways. Go to Amazon half the price don’t buy here save your money

  Review of 9/3/24, following an experience of 8/17/24 by SCOTT S.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear you feel that way about the return process and pricing. We aim to provide value and good service, and it’s disappointing to hear that we missed the mark for you. Thanks for sharing your feedback—it helps us work on improving.

• 4 / 5

  

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  I had to return my item because I ordered the wrong size. I am disappointed that it is taking so long to receive the new product.

  Review of 9/3/24, following an experience of 8/22/24 by DANNY M.

• 5 / 5

  

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  Paid a little extra to get expedited service, and BrightLife came through!

  Review of 9/3/24, following an experience of 8/21/24 by SHARON N.

• 4 / 5

  

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  Decent price, fairly quick delivery

  Review of 9/3/24, following an experience of 8/24/24 by JAMES H.

• 1 / 5

  

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  I have yet to receive them!! and DHLjust pushed delivery out another 3 days! Can we use a better delivery service in the future?

  Review of 9/3/24, following an experience of 8/21/24 by MARYLOU L.

  Answer by brightlifedirect.com

  

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  We're sorry to hear about the delay and that DHL has pushed your delivery out even further. It's incredibly frustrating, especially when you’re waiting on something important. We’re always looking to improve our shipping options, so your feedback is really valuable. We’ll make sure to pass along your suggestions about exploring other delivery services. We appreciate you for sharing your experience with us!

  Answer by MARYLOU L

  

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  I hated to do it but it has been chronic, far less efficient than other services. Of course, my product did arrive soon after. I hope DHL gets it together.

  Show exchanges Hide exchanges
• 5 / 5

  

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  Received ib satisfactory time Fit and help with my lower limbs as expected

  Review of 9/3/24, following an experience of 8/23/24 by DAVID S.

• 4 / 5

  

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  Site navigation easy until paying.

  Review of 9/3/24, following an experience of 8/26/24 by PHYLLIS S.

• 4 / 5

  

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  I would have given 5 stars, but my order was wrong. People are very nice and helpful and will make my order right.

  Review of 9/3/24, following an experience of 8/22/24 by PATRICIA N.

• 3 / 5

  

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  The thigh high compression stockings themselves are good quality except for one thing: they don’t stay up. After about an hour or so, they start slipping down and I have to keep pulling them up. I solved the problem by purchasing TruForm’s roll-on body adhesive.

  Review of 9/3/24, following an experience of 8/22/24 by JO ANN B.

  Answer by brightlifedirect.com

  

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  We're glad to hear that the quality of the thigh highs is good, but we're sorry they don’t stay up as well as they should. It’s great that you found a solution with TruForm’s roll-on body adhesive. If you ever have any issues or need additional help with fit or other products, feel free to reach out. We’re always here to help make sure you’re comfortable and satisfied with your purchase. Thanks for sharing your solution with us!

• 4 / 5

  

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  Very helpful ordering. Knew their product and sizes requirements. I will order from them again. I haven't tried the products yet, but I intend to in the a.m. when my feet and legs are less swollen. order came very quickly.

  Review of 9/3/24, following an experience of 8/23/24 by PAULA S.

• 5 / 5

  

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  Easy ordering and delivered before the time specified.

  Review of 9/3/24, following an experience of 8/26/24 by CAROLYN G.

• 5 / 5

  

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  I made a mistake in ordering, and they made it easy for me to exchange the product.

  Review of 9/3/24, following an experience of 8/26/24 by LINDA M.

• 5 / 5

  

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  Great value

  Review of 9/3/24, following an experience of 8/17/24 by JANET M L.

• 5 / 5

  

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  I am an RN and use the compression hose and they work great! Customer service for this company is outstanding!

  Review of 9/3/24, following an experience of 8/24/24 by NADA P.

• 5 / 5

  

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  GREAT EFFICIENT SERVICE : THANKS

  Review of 9/3/24, following an experience of 8/17/24 by MERIT B.

• 5 / 5

  

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  Easy to order, quick response. Good prices. thanks

  Review of 9/3/24, following an experience of 8/18/24 by SUZAN C.

• 5 / 5

  

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  Always good service. Enjoy the Allegro product.

  Review of 9/3/24, following an experience of 8/14/24 by JACK O.

• 5 / 5

  

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  Always pleased with Allegro compression knee highs. Fit, compression and the price.

  Review of 9/3/24, following an experience of 8/14/24 by SHIRLEY P.

• 5 / 5

  

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  easy to use

  Review of 9/3/24, following an experience of 8/14/24 by DIANE B.

• 5 / 5

  

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  Excellent control and comfortable.

  Review of 9/3/24, following an experience of 8/14/24 by JOHN G.

• 2 / 5

  

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  The knee highs that I just bought are still falling down! They do not stay up to my knees! Very disappointed! I tried two pair out of the three I ordered and they do not stay up!

  Review of 9/3/24, following an experience of 8/12/24 by JANINE K.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that the knee highs aren’t staying up—especially after trying two pairs. That’s definitely not the experience we want you to have. Your stockings should be supporting you, not slipping down and causing frustration. Sometimes fit can be tricky, so we’d love to help you find a solution that works better. We’ll have our team reach out to see how we can make this right, whether it’s an exchange or a different style that might stay up better for you. Thanks for letting us know, and we’re here to make sure you get the support you need!

• 5 / 5

  

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  Like them very much

  Review of 9/3/24, following an experience of 8/12/24 by FREDERIQUE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have purchased the lower compression level hose from brightlifedirect.com for years. These knee highs are well made and will certainly be durable. Sadly, the bursitis in my hands makes donning these, even with the silicone donning lotion, almost impossible for me. My new physician suggested that I try a higher compression value. If you are unable to put them on your legs, then that is pointless. The gerontologist and I will need to reopen this discussion at a later date. In all honesty, I must say that Allegro knee highs are a very good item at a quite reasonable cost.

  Review of 9/3/24, following an experience of 8/12/24 by LYNDA M.

• 5 / 5

  

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  I actually placed my order using a customer service person, very helpful!

  Review of 9/3/24, following an experience of 8/14/24 by ELIZABETH SPENCER S.

• 5 / 5

  

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  Easy to shop - quality product - good rewards.

  Review of 9/3/24, following an experience of 8/14/24 by KATHRYN M.

• 4 / 5

  

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  The socks were quickly delivered. The compression is a little milder than I expected, but they are very comfortable.

  Review of 9/3/24, following an experience of 8/12/24 by BRIGITTE B.

• 5 / 5

  

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  Easy to order excellent products. Arrives in a timely manner.

  Review of 9/3/24, following an experience of 8/13/24 by JOCELYN H.

• 5 / 5

  

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  This is an excellent company to work with . These days it is almost impossible to get adequate customer service much less excellent service but Brightlife is far far above that .They are absolutely excellent in everyway every time ! You get to speak to a real person in the USA that is very familiar with their products and policy , personable, polite and knowledgeable . I have called several times with questions/ and or returns and I have spoken to a different rep every time and each and everyone were excellent . The products they carry are great but truth is i You can get those same brands on lots of websites at comparable prices but trust me if you are dealing with an issue like swelling ,edema or lymphedema You don't need hassles you need help - these are the folks that can help you .

  Review of 9/3/24, following an experience of 8/16/24 by MARILYN S.

• 4 / 5

  

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  Disappointed with some stockings as they do not stay up with first time wearing them!

  Review of 9/3/24, following an experience of 8/14/24 by MARLYS B.

• 5 / 5

  

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  Fits as expected and the material is well made.

  Review of 9/3/24, following an experience of 8/14/24 by TOSAN I.

• 5 / 5

  

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  very quick to place my order and came in the mail only a few days.

  Review of 9/3/24, following an experience of 8/12/24 by CHERYL H.

• 5 / 5

  

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  I received the correct product in a timely manner. I love the stockings and the return policy can't be beat.

  Review of 9/3/24, following an experience of 8/14/24 by TINA P.

• 4 / 5

  

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  My husband loves his new compression stockings but hard to get them off by himself.

  Review of 9/3/24, following an experience of 8/13/24 by MARGARETHA H.

• 5 / 5

  

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  Excellent service. Have used them for 20 years plus

  Review of 9/3/24, following an experience of 8/12/24 by CHRISTIANA R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great product! Fast delivery and great customer service. They helped identify a product for us and it is just what we needed. Would definitely recommend!

  Review of 9/3/24, following an experience of 8/14/24 by NICOLET S.

• 5 / 5

  

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  Great service and quality

  Review of 9/3/24, following an experience of 8/8/24 by W EUGENE S.

• 5 / 5

  

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  Every time I have called to place an order the customer service reps have been SO nice! Informative and Helpful! Thank you Brightlife for having great people work for you and the product I need to live my life with comfort! (And great prices too!)

  Review of 9/3/24, following an experience of 7/31/24 by TERRI C.

• 2 / 5

  

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  I've been a BrightLife customer for 15 years. Customer Service used to be excellent! Not any more! I've been waiting for my refund for weeks.

  Review of 9/3/24, following an experience of 7/29/24 by MONIKA P.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that you’ve been waiting so long for your refund and that the service hasn’t been up to the high standards you’re used to. Your long-term loyalty means a lot to us, and it’s frustrating when things don’t go as smoothly as they should. We’ll make sure to flag this for immediate attention so our team can look into your refund and get it resolved as quickly as possible. Your feedback is incredibly valuable and we want to make sure we’re doing everything we can to improve. Thanks for your patience as we work to get this sorted out for you!

• 4 / 5

  

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  Excellent I love your hose

  Review of 9/3/24, following an experience of 8/12/24 by WILMA L.

• 4 / 5

  

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  i got my order.

  Review of 9/3/24, following an experience of 8/7/24 by PAUL B S.

• 5 / 5

  

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  Very good product as We expected it

  Review of 9/3/24, following an experience of 8/11/24 by AYELE W.

• 4 / 5

  

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  I was looking for a different brand of compression stockings. The sale prices were in line and better than some of the other sites I've used in the past. I was pleased with the prices and delivery turn around.

  Review of 9/3/24, following an experience of 8/7/24 by HALIE S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The order arrived promptly and fit well.

  Review of 9/3/24, following an experience of 8/10/24 by ANNE L.

• 4 / 5

  

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  I appreciate being able to order directly and having items shipped to my door rather than engage in the bruhaha and nasty customer service necessary to get them through my doctor and insurance. The hose are almost the same except that the Brightlife item has a tight seam around the band that is quite noticeable. Also, I appreciate being able to order the hose once monthly so that I can stock up and have a clean pair to wear every day without having to wash every night. Thank you.

  Review of 9/3/24, following an experience of 8/9/24 by ROBIN J.

  Answer by brightlifedirect.com

  

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  We're glad to hear that ordering directly and having items shipped to your door is making things easier for you! It’s great that this process helps you avoid the hassles with doctors and insurance. We're sorry to hear about the tight seam around the band on the item you've purchased—that sounds uncomfortable. Your feedback is valuable and we’ll make sure it gets noted so we can look into it. Thanks for sharing your experience.

• 5 / 5

  

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  They took care of the problem with my order with out a lot of questions.

  Review of 9/3/24, following an experience of 7/22/24 by SHARON G.

• 5 / 5

  

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  The staff was extremely helpful and so far the products are working well.

  Review of 9/3/24, following an experience of 8/9/24 by SHARON H.

• 5 / 5

  

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  I have been ordering from Brightlife direct for several years. They are always very helpful especially if I order the wrong thing. The service is excellent. My order is often shipped the same day.

  Review of 9/3/24, following an experience of 8/6/24 by CAROL P.

• 5 / 5

  

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  I really love my compression thigh highs. They stay up on my leg and I love the color. They aren't so white so they don't stand out when you wear them, and best point of all they are made in the USA

  Review of 9/3/24, following an experience of 8/7/24 by BETTY W.

• 5 / 5

  

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  Easy to order on website. Good delivery.

  Review of 9/3/24, following an experience of 8/10/24 by EVELYN B.

• 5 / 5

  

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  I have purchased the same compression socks on more than one occassion. The socks have either met or exceeded my expectations.

  Review of 9/3/24, following an experience of 8/8/24 by GARY R.

• 4 / 5

  

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  BrightLife Direct experienced a problem with one of its suppliers which resulted in my being shipped the wrong color of stockings in what otherwise was a correctly marked box. Ray from the Customer Service team personally looked into the problem, made sure that a correction was made at the supplier, comp'ed me the mistaken socks, and made sure the correct ones were sent to me. Good work, Customer Service!

  Review of 9/3/24, following an experience of 8/12/24 by GORDON H.

• 4 / 5

  

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  Good product but very expensive for 3 elastic socks.

  Review of 9/3/24, following an experience of 6/28/24 by JAMES D.

• 5 / 5

  

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  great fitting

  Review of 8/28/24, following an experience of 8/12/24 by PEGGY R.

• 5 / 5

  

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  I found BrightLife direct in 2007 after being scammed by another compression hose online retailer. I have been a faithful customer ever since, and have always had positive interactions with the staff whenever I had a question. This company has integrity!

  Review of 8/28/24, following an experience of 8/27/24 by MARY S.

• 4 / 5

  

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  I love the garments except it looks like the pantyhose has a run in it… this is the second time I ordered them and both times it looks the same 😩

  Review of 8/28/24, following an experience of 8/19/24 by CONNIE W.

• 4 / 5

  

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  The guy in the phone did a good job listening to me and my leg stocking order went great Ed

  Review of 8/28/24, following an experience of 8/8/24 by EDWARD C.

• 5 / 5

  

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  Always easy to order. Response time is immediate and delivery time is what it designates but the delivery date happens sooner. I love product and the way the site is handled

  Review of 8/28/24, following an experience of 8/12/24 by JOANNE W.

• 5 / 5

  

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  These socks are comfortable for walking all day and give me the support I need. They arrived in less time than estimated.

  Review of 8/28/24, following an experience of 8/12/24 by RICHARD F.

• 4 / 5

  

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  These are very well made. Unfortunately they are a couple of inches too long. In fact all of my Allegro 30-30mmHg pantyhose are for some reason about 2 to 3 inches longer than my 15-20mmHg pantyhose. They would be fine if I were a couple of inches taller.

  Review of 8/28/24, following an experience of 8/12/24 by MICHAEL J.

• 5 / 5

  

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  I love my compression socks from BrightLife Direct! Not only are the prices good, my Sigvaris socks are extremely comfortable and wear well. BrightLife's customer service is great also! I would recommend them to anyone.

  Review of 8/28/24, following an experience of 8/11/24 by BONNIE P.

• 5 / 5

  

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  The products are great, well priced and service is outstanding, When I've called to place an order or ask a question the call is answered in a timely manner by a pleasant and knowledgeable individual.

  Review of 8/27/24, following an experience of 7/28/24 by KAY B.

• 5 / 5

  

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  It was easy to navigate.

  Review of 8/27/24, following an experience of 8/24/24 by EILEEN J.

• 4 / 5

  

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  My only complaint is the fact that your presentation of the 15% discount for purchases over $15 was somewhat confusing and I certainly misinterpreted it. This really isn't a big issue for me, but it was a distraction that's all

  Review of 8/27/24, following an experience of 8/20/24 by MABLE V. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use .

  Review of 8/27/24, following an experience of 8/22/24 by MISCHELLE C.

• 5 / 5

  

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  great customer service

  Review of 8/27/24, following an experience of 8/26/24 by GEORGIA C.

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