Customer reviews for brightlifedirect.com

4.6 / 5

Calculated from 3496 reviews obtained over the last 12 months

7233 reviews since 26/05/2023

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Information brightlifedirect.com

  • Company

    BrightLife Direct

  • Description

    BrightLife Direct, Inc. has been serving the greater community of people who wear medical compression garments for over 30 years.

  • Address

    1840 Enterprise Drive 48309 Rochester Hills, MI

  • Website

    https://www.brightlifedirect.com/

  • Category

    Health and beauty

Contact BrightLife Direct

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Customer reviews

  • 5 / 5
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    Very helpful and great products.

    Review of , following an experience of by JEANNE S.

  • 5 / 5
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    Great product

    Review of , following an experience of by KRISTIN S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Site navigation is easy and the order was shipped promptly. However when USPS reported the order as delivered, it was not received at my mailbox as usual. The Brightlifedirect staff quickly replied to my email and sent a replacement

    Review of , following an experience of by DAVID L.

  • 5 / 5
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    Brightlife has great customer service and is very fast and helpful! I always order with them :)

    Review of , following an experience of by KATHY C.

  • 5 / 5
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    The best lower leg wraps at a good price. I wear Ready Wrap most comfortable. Easy to order and they send them right out.

    Review of , following an experience of by DONNA B.

  • 4 / 5
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    Due to a recent breast cancer surgery I have developed lymphedema in one arm. The web site was slightly confusing as I was seeking two arm compression sleeves in 15 to 20 use. I had to dig through a number of versions until finding what I wanted. I am happy with what I bought although they arrived in separate shipments.

    Review of , following an experience of by JEAN C.

  • 3 / 5
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    The stocking is not comfortable around the toes. Stopped wearing them

    Review of , following an experience of by NORMA F.

    Answer by brightlifedirect.com
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    We're sorry to hear that the stocking isn’t comfortable around the toes. It’s important for compression wear to be comfortable, and it’s frustrating when it doesn’t meet your needs. If you'd like to exchange it for a different product, you may contact our customer service team and they'll be happy to help you find a different product that might be more comfortable. Your comfort and satisfaction are really important to us and we want to make sure you find a solution that works for you!

  • 5 / 5
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    Site is easy to navigate and full and sufficient stock.

    Review of , following an experience of by MARCIA T.

  • 5 / 5
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    I am hoping this pair will keep firm and bring relief.

    Review of , following an experience of by MAYMIE G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Love the products carried by Brightlife Direct and their very helpful customer service staff.

    Review of , following an experience of by KAREN G.

  • 5 / 5
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    Quality products and customer service for years !!!

    Review of , following an experience of by NANCY G.

  • 5 / 5
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    Just received them. Can’t wait to try them. Have closed toes and I love them.

    Review of , following an experience of by MARGARET H.

  • 5 / 5
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    Good and affordable

    Review of , following an experience of by JANET M L.

  • 5 / 5
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    Comfortable, attractive and reasonably priced. Have worn them for years and they do the job.

    Review of , following an experience of by KATHLEEN O.

  • 4 / 5
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    Received my Juzo compression socks and they are the correct size, color, strength, etc. There are a lot off details that needs to be checked and double checked before placing the order . . Juzo socks are the best in my opinion . .

    Review of , following an experience of by HELEN T.

  • 5 / 5
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    this is re-order liked what got before

    Review of , following an experience of by MARLA M.

  • 5 / 5
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    I love these compression leggings. It’s so nice to have a selection of great colors, but when I got them I loved the support they have. It’s a win/win. Shipping was quick and I couldn’t be happier.

    Review of , following an experience of by TINA H.

  • 5 / 5
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    I am a repeat customer purchasing Allegra surgical support stockings through BrightLife Direct. The product is reasonably priced, fit and support are consistent. I will continue to use this company for this product!

    Review of , following an experience of by ELIZABETH SPENCER S.

  • 5 / 5
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    I was pleased with the return policy!

    Review of , following an experience of by JANE S.

  • 5 / 5
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    Easy ordering and fast shipment - can't ask for any more than that!

    Review of , following an experience of by TINA P.

  • 5 / 5
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    I was very pleasantly surprised when my stockings arrived. My last set was boudin Germany and I thought nothing will match that bit they did and I’m very happy with them!!

    Review of , following an experience of by MARGARETHA H.

  • 5 / 5
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    I received an email today, 8/19.24, regarding my positive review. Thank you for acknowledging my opinion. Best Regards. T. F.

    Review of , following an experience of by THELMA F.

  • 4 / 5
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    Good stockings for the price.

    Review of , following an experience of by DEBBIE F.

  • 5 / 5
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    Easy to use; good quality products and reasonable prices

    Review of , following an experience of by SYBIL M.

  • 5 / 5
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    Essential Sheer Knee High Open Toe socks make summer tolerable. Thinner material. Open toes get air, don't show in most sandals, and compression socks stay in place when inserting foot into sandals or pulling socks over on cooler days.

    Review of , following an experience of by ELLEN E.

  • 5 / 5
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    Quick, easy to order, exceptioal quality product.

    Review of , following an experience of by DENISE M.

  • 5 / 5
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    Great prices, excellent quality, super fast shipping. Already made my second order

    Review of , following an experience of by DIXIE C.

  • 4 / 5
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    BrightLife Direct experienced a problem with one of its suppliers which resulted in my being shipped the wrong color of stockings in what otherwise was a correctly marked box. Ray from the Customer Service team personally looked into the problem, made sure that a correction was made at the supplier, comp'ed me the mistaken socks, and made sure the correct ones were sent to me. Good work, Customer Service!

    Review of , following an experience of by GORDON H.

  • 5 / 5
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    Helpful, friendly and did not rush helping. Answered my questions and never made me feel rushed. you feel like you were talking to a friend.

    Review of , following an experience of by BARBARA B.

  • 1 / 5
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    MyUS box received the order damaged.

    Review of , following an experience of by AHMED A.

  • 5 / 5
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    The customer service is a no. Ten

    Review of , following an experience of by REBECCA L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excellent management of an exchange. Thank you for handling it so easily. Received the new item in perfect condition in a timely manner.

    Review of , following an experience of by CAMILLE B.

  • 4 / 5
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    Good customer service but needs better shipping trackers like notice when produce is shipped

    Review of , following an experience of by JOANN P.

  • 5 / 5
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    Received sock style and size expected (102 "ribbed style"), in timely manner, wore it and washed it, and re-wore it and size fits. Color also as expected, unlike from other vendors where stock color sometimes does not match picture on website.

    Review of , following an experience of by ROBERT H.

  • 5 / 5
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    I have ordered from Britelife in the past and my most recent purchase did not disappoint! Their website is easy to use, I found the exact type, size, tightness I was looking for. I ordered Allegro Essential Sheer Support Knee High 20-30 mmHg #18. Even though I do not have a wide calf and I am 5'4, I found the XL size was a better fit than the L I normally would have ordered. The XL were a little longer, which is what I needed. I will continue to order these stockings when needed and I have already referred a couple of friends to the site to check out.

    Review of , following an experience of by LAURIE V.

  • 1 / 5
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    I have ordered 4 pairs of stockings from the company and their shipping doesn't tell you how long it will take to get your package where it is in transit and usually takes more than a week. All 4 pairs of the stockings we're smelling strong of synthetic toxins and chemicals and were likely pesticide. The first pair of sheer thigh high stockings ripped at the top within 10 minutes of wearing. The second pair smelled of toxic pesticide and had holes within the first day. I ask for replacement pairs and the third and fourth pair arrived used and stretched out and smelling of coconut perfume from the prior customer wearing them. All 4 pairs of the same product were cut at different lengths and some of the open toe stockings were cut so long that they covered most of my toes. Some were so short that they only covered a portion of the arch. I had to wash the fourth pair 4 times with strong laundry detergent and vinegar to remove the pesticide and the black stockings dye ran for 4 washings. The fourth pair were cut too large on the leg and thigh and too long so they keep scooching down and binding around the knees and the thighs cutting into my flesh since they are made of strong nylon. I measured myself and am thin and tall so I ordered the medium which should have fit. I've had to complain to the company and I asked them to send me some new pairs as a courtesy but they never got back to me telling me that they would have to speak with their supervisor. So I'm having to return all 4 pairs of the stockings that I ordered because none of them work. I suppose I will try some more from Amazon.

    Review of , following an experience of by ESTELLA D. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
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    We're really sorry to hear about the series of issues you’ve faced with these stockings. It’s incredibly frustrating when you experience problems like poor fit, unpleasant odors, and poor quality, especially when it affects multiple pairs. Your detailed feedback is really helpful, and it sounds like you’ve had a challenging experience from start to finish. We understand your frustration with the shipping delays, quality concerns, and the lack of follow-up from the company. If you decide to give us another try in the future, we’d be happy to assist you in finding a product that better meets your needs. For now, we hope you find a solution that works well for you on Amazon or elsewhere. Your comfort and satisfaction are very important, and we're sorry we weren’t able to meet your expectations this time. If you need help with returns or anything else, just let us know.

  • 3 / 5
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    I ordered the L&R Tribute Wraps for both of my legs from BrightLife Direct. I received one Wrap in the “old style” for one leg in the correct size…and then the other Wrap finally came from a different place in the “new style” but in the wrong size for my other leg! I needed to send an email to BrightLife explaining the error and enclosed pictures and even though it was the weekend, I did receive a response! Ray at BrightLife deserves 5-Stars…he is Prompt, Courteous and Understanding…he did email a Return Form but I did not realize that I needed to send back the incorrect item before another item would be sent to me.. eventually it was straightened out and another Wrap was finally delivered.. this time it came from the manufacturer but again it was NOT the correct size! I sent another email to Ray with pictures attached! Another Return Form was sent by email to me and I sent the “incorrect” Wrap back to the Manufacturer. Finally I received another Wrap and this time it was the CORRECT SIZE…but it is also in the “New Style” and unfortunately it does NOT match the “Old Style” of the first Wrap that I received. In an explanation between the terms “Old Style” and “New Style”…it pertains to the Velcro Straps that fasten the Wrap. In my Wraps that I am replacing, it is these straps that are worn out and the Velcro has lost its ability to grip & hold. Seeing how the straps in the “New Style” are now reinforced…it will hopefully prolong the life of the Wrap and be a positive improvement! It’s this improvement that I would prefer having in both of my new Wraps! (

    Review of , following an experience of by CAROL C.

    Answer by brightlifedirect.com
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    Thanks for sharing the detailed update on your experience with the L&R Tribute Wraps. It sounds like you’ve had quite a journey with this order, but we're glad Ray at BrightLife Direct was able to help you through the process. It’s great to hear that the new style with the reinforced Velcro straps is a positive improvement, even though the mismatch with the old style Wraps was a bit of a hiccup. We understand how important it is for everything to match, especially when dealing with support gear that needs to work consistently. Your feedback is really valuable, and it’s helpful to know that the new style has potential benefits. We want to make sure you’re completely satisfied with your purchase and the support you receive!

    Answer by Carol C
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    Thank you for your gracious reply. Would you be willing to exchange the “old” style Wrap for a Wrap with the new reinforced Velcro straps? I did wear the Wrap for 2 nights. I appreciate your consideration.

    Show exchanges Hide exchanges
  • 5 / 5
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    Price is great. Quick delivery is much appreciated

    Review of , following an experience of by LINDA G.

  • 5 / 5
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    I ordered, it came. Perfect.

    Review of , following an experience of by LINDA A.

  • 5 / 5
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    The website is very easy to navigate and they have so many products.

    Review of , following an experience of by PATRICIA G.

  • 5 / 5
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    ———

    Review of , following an experience of by PAT M.

  • 5 / 5
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    Trade product

    Review of , following an experience of by DONALD F.

  • 4 / 5
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    Good product and fast delivery

    Review of , following an experience of by CHERI G.

  • 2 / 5
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    Delivery takes forever and no update

    Review of , following an experience of by OKSANA M.

    Answer by brightlifedirect.com
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    We're sorry to hear about the delays and lack of updates on your delivery. It’s definitely frustrating when you’re waiting longer than expected without clear communication. Let us check into this for you and see if we can get more information on the status of your order. In the meantime, our customer service team is here to help and will follow up with you to ensure you get the updates you need. We appreciate your patience and we’ll do our best to get this sorted out as quickly as possible for you.

  • 5 / 5
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    Very satisfied, Thank you!

    Review of , following an experience of by GERRY F P.

  • 5 / 5
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    very good product

    Review of , following an experience of by JAMES C.

  • 5 / 5
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    shipped as advertised and early

    Review of , following an experience of by PHIL P.

  • 4 / 5
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    Customer service I received from Bright Light Direct was superb. Always polite and wanting to help.

    Review of , following an experience of by ELAINE L.

  • 5 / 5
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    Excellent! Best prices I could find and reasonably fast shipping.

    Review of , following an experience of by RANDY D.

  • 5 / 5
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    My orders are received In a timely manner.

    Review of , following an experience of by GENOVEVA K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Ordering, returning and exchanging support hose was so easy, wonderful representative!

    Review of , following an experience of by BETTY B.

  • 3 / 5
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    Measured by therapist. The silicone band still rolled down and I will have to return items or exchange for a different brand.

    Review of , following an experience of by NETTA W.

    Answer by brightlifedirect.com
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    It’s frustrating when the silicone band doesn’t stay in place, especially after being measured by a professional. We're sorry to hear that it didn’t work out as expected. If you’re considering returning or exchanging for a different brand, we’re here to help with that process and find something that might fit better. Your comfort and satisfaction are really important to us, so we want to make sure you get the right product. Feel free to reach out if you need assistance with the return or if you’d like recommendations for alternatives. Thanks for letting us know, and we’ll do our best to get you sorted out!

    Answer by Netta W
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    Thank you so much. I will be checking for an exchange of product.

    Show exchanges Hide exchanges
  • 5 / 5
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    I wear a 7.5-8 4-E atheltic shoe with a high instep larger calf and only 15-16 leg length and thses fit the best of all that I have tried and are the most comfortable while still providing the compression (20-30) I need. I'm wearing size V standard length.

    Review of , following an experience of by GARY B.

  • 5 / 5
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    Needed help finding item as shown on demo by PT. Wish I’d asked for specific measurements as seems different than shown. Delivery was fast.

    Review of , following an experience of by CAROLYN S.

  • 5 / 5
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    Always good service here. Shopping on the website is easy, and delivery timely. I love the Allegro products - they hold up well, and the sheer items actually look good!

    Review of , following an experience of by NEDRA L.

  • 4 / 5
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    Order, as specified arrived within the the advised time frame.

    Review of , following an experience of by MIKE S.

  • 5 / 5
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    Merchandise as advertised -- prompt delivery -- Thanks

    Review of , following an experience of by DAVID R.

  • 5 / 5
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    Everything is excellent, the site, delivery, customer service, but the item did not fit comfortable, even if they exchange the size for me, the upper part of the stocking was too tight compared to the compression expected for the rest of it, I mean I didn't feel enough compression on the legs but extremely too much compression on the top end.

    Review of , following an experience of by TOMMIE R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great stockings, keeps the blood flowing.

    Review of , following an experience of by STEPHEN M.

  • 5 / 5
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    these are awesome & definitely worth the money! highly recommend!

    Review of , following an experience of by LISA L.

  • 4 / 5
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    I was able to order the compression sleeves w/ gauntlets. They fit well.

    Review of , following an experience of by SUE N.

  • 5 / 5
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    The sizing is correct. The durability is great.

    Review of , following an experience of by KAREN M.

  • 5 / 5
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    Then agent was very professional, business like, and very helpful.

    Review of , following an experience of by MARIE S.

  • 5 / 5
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    Very timely delivery.

    Review of , following an experience of by SHANNON H.

  • 5 / 5
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    The products are great! I got the Allegro socks. They are comfortable albeit a little scratchy. I had a great customer service experience. I wasn’t sure which size to get because my shoe size varies between 10-11. I ordered large socks but they were too big. The customer service representative was super helpful when I called for an exchange. He told me exactly where to measure my ankle and we realized I was a medium. The return shipping was free and the new socks came quickly! I would recommend this company to anyone!

    Review of , following an experience of by JOE L.

  • 5 / 5
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    Whenever I order it's an easy seamless procedure. The sales are great. Makes me order more.

    Review of , following an experience of by ROBERT S.

  • 5 / 5
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    I not only love the compression hose available, the website is easy to navigate and my order was processed and delivered in a timely manner.

    Review of , following an experience of by RUBY B.

  • 5 / 5
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    Excellent customer service and quality compression products.

    Review of , following an experience of by DEBORAH C.

  • 4 / 5
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    These compression stockings are longer than any stockings I’ve bought before of the same size. Because of this I had bunching along my legs and they left the zig zag pattern on them impressed in my skin.

    Review of , following an experience of by CINDY B.

  • 5 / 5
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    It is so easy to order more when I need them

    Review of , following an experience of by DIANE B.

  • 5 / 5
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    Good

    Review of , following an experience of by DARIN B.

  • 5 / 5
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    easy to navigate and place/remove an order. Products have consistently good quality and a short arrival time.

    Review of , following an experience of by KATEY B.

  • 5 / 5
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    The site is easy to navigate and search for items. The buying process is super simple.

    Review of , following an experience of by ALYSSA L.

  • 5 / 5
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    I ordered the wrong size of ankle supports and BrightLife was helpful in allowing me to return the wrong size and even sent me a postage paid label for the return.

    Review of , following an experience of by LESLIE L.

  • 4 / 5
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    s0 far its ok but i was contacted and advived that I could get a 25% discount if I ordered by August deadline, I did but only got 5$ discount ??? What happened.

    Review of , following an experience of by PATRICK W.

  • 5 / 5
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    Best online to buy compression stockings and socks.

    Review of , following an experience of by CHERYL S.

  • 5 / 5
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    Measured as directed, compression is good for my needs. I wear them from the moment I wake up until bedtime. I am careful to align the heel of the stickings to me own heel…sometimes the stockings want to crease at the ankle causing a puffiness in that area so I am careful to adjust the heel. I’ve been wearing these stockings for 8 or 9 years.

    Review of , following an experience of by JANET H.

  • 5 / 5
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    Friendly staff Knowledgeable about the product I love that they have my past orders which makes reordering very convenient.

    Review of , following an experience of by AGNES K.

  • 5 / 5
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    Shahin was great in finding what I needed and helped with the sizing.

    Review of , following an experience of by GIACINTA W.

  • 5 / 5
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    I was not happy with the color of the stockings that I ordered. Customer service was very patient and helpful in resolving this issue for me.

    Review of , following an experience of by BERNICE S.

  • 5 / 5
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    The selection, website, customer service all excellent!

    Review of , following an experience of by PAT C.

  • 5 / 5
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    Easy ordering, fast service, great selection.

    Review of , following an experience of by MIKE W.

  • 4 / 5
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    My situation is unusual, so I have encountered problems. I am in a nursing home, but have products sent to me via my daughter's address. Sometimes she orders for me. Now we found that when I placed a new order after changing my password, the response went to my daughter's phone, not mine. But confirmation of the order came to my phone. Confusing. As to your compression hose, I have been well satisfied. Reordered many times.

    Review of , following an experience of by SHIRLEY P.

  • 5 / 5
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    Don’t have computer

    Review of , following an experience of by JOANN K.

  • 5 / 5
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    Prompt service. Good Sigvaris products. Premier site to get knee highs which hold up well plus discounted prices on regular basis. Happy and pleased to be customer.

    Review of , following an experience of by RENATE P.

  • 4 / 5
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    So far so good. I have not used this company before. I have compression stockings for years. I have alway used mediven stockings.

    Review of , following an experience of by LILA J.

  • 5 / 5
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    Brightlife Direct is a great company to work with. They are knowledgeable and easy to deal with. Great customer service.

    Review of , following an experience of by BARRETT S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The delivery was timely

    Review of , following an experience of by PATRICK H.

  • 5 / 5
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    Good looking, comfortable socks. They fit over mine leg braces.

    Review of , following an experience of by PAUL N.

  • 5 / 5
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    making the order was very easy

    Review of , following an experience of by CHERYL H.

  • 5 / 5
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    Received intact in timely fashion.

    Review of , following an experience of by CAMILLE B.

  • 5 / 5
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    Excellent Service.

    Review of , following an experience of by NORMAN R S.

  • 2 / 5
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    I cannot give a rating yet because I just received my order and I will have to see if these knee highs stay up or not. Last ones I ordered fell down to my ankles. Hoping these three pairs stay up to my knees.

    Review of , following an experience of by JANINE K.

    Answer by brightlifedirect.com
    Flag

    Thanks for letting us know that you’ve received your order. We understand wanting to make sure the knee highs stay up—it's such an important factor! If you have any issues with them slipping or if they don’t meet your expectations, please let us know. We’re here to help and make sure you get the best fit. Hopefully, these ones will work better for you, but if not, we’re ready to assist you with any concerns you might have.

  • 4 / 5
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    good service and variety

    Review of , following an experience of by DOLPH W.

  • 5 / 5
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    professional and helpful with my questions about new size etc.

    Review of , following an experience of by MONTANA H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Got my order quickly. I really like my compression thigh highs. They stay up on my legs good and have the support that my doctor wants me to have. Just wish they would come in a suntan.

    Review of , following an experience of by BETTY W.

  • 5 / 5
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    EXCELLENT service!! I phoned customer service because I was unsure of what to order. The rep was so helpful and informative, and helped me expedite my order in time for surgery. My compression sleeve fits perfectly, as per her recommendation based on my measurements. I would highly recommend BrightLife!

    Review of , following an experience of by JODI W.

  • 5 / 5
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    Fast shipping, great quality. Just as pictured

    Review of , following an experience of by DANNETTE N.

  • 5 / 5
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    I really like the company and its Allegro products. They are well-made, last a long time and are fairly priced. Customer service is excellent and responsive. Shipments are reasonably quick. I recommend them to friends.

    Review of , following an experience of by MICHAEL J.

  • 5 / 5
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    Very fast shipping

    Review of , following an experience of by CASSANDRA P.

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