Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  Alicia, my CSR was outstanding, guiding me to right product and size/

  Review of 5/1/24, following an experience of 4/24/24 by A A. *

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• 2 / 5

  

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  I placed my order on April 12. The order was supposedly shipped via DHL on April 15. The packaged wandered back and forth in Ohio for a number of days and cities before making it to SLC, UT. At some point the package was transferred to USPS where it was taken to CA to wander back and forth between Richmond and SF. My latest info says I might have my package on May 3. I’m not holding my breath.

  Review of 5/1/24, following an experience of 4/12/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the disappointing experience you've had with your order. It's definitely not the smoothest delivery process we aim for. We can understand why you'd be frustrated - we would be too if our order was taking a scenic route. Your feedback is really important to us and it helps us improve. We're going to look into this and see what we can do to make sure our deliveries are more efficient in the future. In the meantime, we hope your package arrives safely on May 3rd. We appreciate your patience and understanding. Remember, we're here for you and we're committed to providing you with the best service possible. Thanks for sharing your experience with us!

• 5 / 5

  

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  Everything went very well especially customer service and shipping

  Review of 5/1/24, following an experience of 4/15/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  With the items so expensive, free shipping would be nice. With that said you do carry quality products, which is most important. Thank you!

  Review of 5/1/24, following an experience of 4/24/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customer service and fast shipping.

  Review of 5/1/24, following an experience of 4/23/24 by A A. *

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• 5 / 5

  

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  I was able to find what I needed quickly and got it in a very timely fashion.

  Review of 5/1/24, following an experience of 4/16/24 by A A. *

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• 5 / 5

  

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  Nice fitting socks. Compression makes my legs feel better.

  Review of 5/1/24, following an experience of 4/12/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The order was fulfilled and to me before I knew it was arriving. Great job.

  Review of 5/1/24, following an experience of 4/15/24 by A A. *

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• 5 / 5

  

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  I am very satisfied with the entire process; From the very, very helpful lady that took my order, ( also the young man I talked to in customer service first who was a great help) , the updates you sent on the order and the speedy delivery. Thank you. I have already recommended your company to several people.

  Review of 5/1/24, following an experience of 4/24/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're absolutely thrilled to hear about your positive experience with us! It's wonderful to know that our team was able to assist you effectively and that you found the updates and delivery speed satisfactory. Your recommendation to others is the highest compliment we could receive. We're here to provide you with the best service possible, and it's feedback like yours that lets us know we're doing a good job. Thanks for sharing your experience with us!

• 5 / 5

  

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  Site easily navigated. Customer service answered all my questions about the product, well informed. The product was exactly what I was looking for. Thank you. Will order again and will recommend to my family.

  Review of 5/1/24, following an experience of 4/22/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  It's fantastic to hear that you found our site easy to navigate and that our customer service team was able to answer all your questions. We're thrilled that you found exactly what you were looking for! Your plans to order again and recommend us to your family are the best compliments we could receive. Thank you so much! We look forward to serving you and your family in the future.

• 5 / 5

  

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  Easy to find, follow and order

  Review of 5/1/24, following an experience of 4/13/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I received my order on time with everything in tact. My compression hose was mailed on two separate shipments instead of shipping them all together.

  Review of 5/1/24, following an experience of 4/19/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent customer service and prompt delivery!

  Review of 5/1/24, following an experience of 4/10/24 by A A. *

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• 5 / 5

  

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  excellent quality. super fast delivery. Seamless transaction Thank you

  Review of 5/1/24, following an experience of 4/15/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Nice product, does what it says it will do!

  Review of 5/1/24, following an experience of 4/10/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  feel good

  Review of 5/1/24, following an experience of 4/15/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  All good

  Review of 5/1/24, following an experience of 4/15/24 by A A. *

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• 5 / 5

  

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  Bright life Direct is an awesome sight to find and purchase ciculation socks! The Jobst brand are Excellent socks for circulation in my legs! Great customer service for exchanging if not what you expected! I have been ordering from this company since 2007 after breaking my leg in a snow skiing accident! Thank you for being a great company with excellent customer service!

  Review of 5/1/24, following an experience of 4/12/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  It's wonderful to hear that you've had such a positive experience with Brightlife Direct and Jobst brand circulation socks. It sounds like they've been a great help for your legs, especially after your skiing accident. That's what we're here for! Your kind words about our customer service and exchange process really mean a lot to us. We're committed to making sure you get exactly what you need and that you're satisfied with your purchase. Thanks for being with us since 2007. It's customers like you who make our job so rewarding. We're here for you anytime you need us. Thanks again for your kind words!

• 5 / 5

  

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  Talk to them directly, have been doing so for years. Great service, and folks.

  Review of 5/1/24, following an experience of 4/22/24 by A A. *

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• 4 / 5

  

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  Overall good. I found them difficult to get them evenly distributed the first time I wore them.

  Review of 5/1/24, following an experience of 4/9/24 by A A. *

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• 5 / 5

  

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  Really good

  Review of 5/1/24, following an experience of 4/10/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service and fast delivery.

  Review of 5/1/24, following an experience of 4/9/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Got it pretty fast, as advertised.

  Review of 5/1/24, following an experience of 4/8/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I have ordered Allegro sheer support hose for years. It just seems they run smaller or perhaps the material is a bit more restrictive

  Review of 5/1/24, following an experience of 4/8/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good

  Review of 4/28/24, following an experience of 4/12/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have been getting Medi Assure compression thigh--high stockings for many years from Brightlife Direct. I have always had good service and a great product.

  Review of 4/28/24, following an experience of 4/18/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Shopping the site was clear and easy. Received my order quickly. It shipped out within one day! I have waited up to 5 days just to get a notice that my order had a label put on it from other places. Brightlife was great about communicating the status of my order with me. A little disappointed that my package seemed smashed and inside the box was torn? But the item I ordered was fine. I know sometimes the shipping process takes a beating and it’s not all the fault of the sender.

  Review of 4/28/24, following an experience of 4/14/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  it was a good experience

  Review of 4/28/24, following an experience of 4/12/24 by A A. *

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• 5 / 5

  

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  They helped this old lady do an exchange with class..

  Review of 4/28/24, following an experience of 4/5/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent product, delivery and process very helpful

  Review of 4/28/24, following an experience of 4/11/24 by A A. *

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• 5 / 5

  

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  Beyond great! Highly recommend

  Review of 4/28/24, following an experience of 4/6/24 by A A. *

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• 5 / 5

  

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  Brightife is a very good site. Customer service is good too.

  Review of 4/28/24, following an experience of 4/12/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Outstanding in every way!

  Review of 4/28/24, following an experience of 4/11/24 by A A. *

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• 5 / 5

  

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  Good quality

  Review of 4/28/24, following an experience of 4/12/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything seemed to go well and I am assuming that you received the sleeve I returned because it was too small. Thinking I might like to order another one but in black this time. Perhaps I have some points to spend.

  Review of 4/27/24, following an experience of 4/10/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I am very happy with my swellspot pad it is very comfortable. I bought this for lymphedema. I will definitely be using brightlifedirect again for my compression garments good prices and fast service thank you.

  Review of 4/27/24, following an experience of 4/20/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very helpful

  Review of 4/27/24, following an experience of 4/11/24 by A A. *

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• 5 / 5

  

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  In the 15 years or so that I've been dealing with Brightlife, I have never been disappointed. I purchase Allegro compression hose, and so far I've been delighted with them.

  Review of 4/27/24, following an experience of 4/26/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I had a difficult time figuring out how to log in and also to use my rewards. Apparently I have signed in before through "Shop" app of which I don't understand and feel like it takes over control of my check out. Other than that, I had a positive experience. I'm not happy about having to give my phone number for texts tho' to get a discount. I think email should be enough. I just delete stuff without opening until I'm ready to shop anyway, so it's a wasted electronic message for the vendor.

  Review of 4/27/24, following an experience of 4/25/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I started wearing compression stockings in 2017. Once I realized this was going to be a lifetime necessity, I began researching for quality stocking suppliers. I found several "discount priced" vendors and researched their approval ratings both for product quality and customer support. I placed a test order with Brightlife Direct and have not ordered compression stocking from any other source since. My initial orders were for "thigh high", closed toe, and 20/30 compression stockings. They fit well and wore well. Recently I have been ordering "knee high" style stockings and they perform well. They have a wide selection of styles, colors, and sizes. I don't see myself changing my source of good quality and reasonably priced stockings.

  Review of 4/27/24, following an experience of 4/4/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  It was really inspiring to hear about your journey with compression stockings. It sounds like you've done your homework and found what works best for you. That's awesome! It's great to hear that Brightlife Direct has been your go-to source for compression stockings since your test order. And it's even better to know that both the "thigh high" and "knee high" styles have been a good fit for you. Your feedback on our wide selection of styles, colors, and sizes is much appreciated. We're committed to providing a variety of options to meet everyone's needs. Thanks for sticking with us and for sharing your experience. It's customers like you who help us improve and continue to provide quality products.

• 5 / 5

  

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  It was easy to place my order! The items that I ordered are exactly as described and fit perfectly. Even though I am in Australia the delivery was fast, in fact earlier than quoted. Many thanks!!

  Review of 4/27/24, following an experience of 4/10/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  It's awesome to hear that placing your order was a breeze and that everything you ordered was just as described and fit perfectly. That's what we'd love to hear! And wow, getting your order earlier than expected all the way to Australia? That's fantastic! We're thrilled we were able to get your items to you swiftly. Thank you so much for taking the time to share your positive experience.

• 5 / 5

  

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  Good product,good service

  Review of 4/26/24, following an experience of 4/10/24 by A A. *

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• 5 / 5

  

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  Good, fast service, reasonable price

  Review of 4/26/24, following an experience of 4/23/24 by A A. *

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• 5 / 5

  

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  I placed my order this morning and it’s already shipped. Great service.

  Review of 4/26/24, following an experience of 4/25/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  These people are so patient and helpful, I know they all will find a very special place in compression heaven

  Review of 4/26/24, following an experience of 4/5/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customer service. Easy to use web-site.

  Review of 4/25/24, following an experience of 4/23/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service.

  Review of 4/25/24, following an experience of 4/16/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  CR’s are friendly, knowledgeable, and very helpful. Very easy to work with

  Review of 4/25/24, following an experience of 4/23/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very comfortable compression socks. And efficient. Ordering is fairly easy, shipping was good. Received in timely fashion.

  Review of 4/25/24, following an experience of 4/22/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're thrilled that you found our compression socks to be comfortable and efficient. It's also good to know that you found the ordering process easy and the shipping satisfactory. We always aim to ensure our products reach our customers in a timely manner, so it's fantastic to hear that we've hit the mark for you. Your feedback is incredibly valuable to us and helps us continue to improve. Thanks for choosing our products and for sharing your experience!

• 5 / 5

  

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  Quick, easy response to my initial phone call. Prompt delivery.

  Review of 4/25/24, following an experience of 4/9/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Order placement was easy, with an order acknowledgement by e-mail sent quickly. Package arrived in blister pack caused the boxes of support hose to be damaged.

  Review of 4/25/24, following an experience of 4/19/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  so helpful in choosing appropriate size hosiery.

  Review of 4/25/24, following an experience of 4/9/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use

  Review of 4/25/24, following an experience of 4/23/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  No particular reason.

  Review of 4/25/24, following an experience of 4/21/24 by A A. *

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• 5 / 5

  

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  Just ordered, have not received my order yet, but I have ordered from BrightLife before and was very pleased.

  Review of 4/25/24, following an experience of 4/24/24 by A A. *

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• 5 / 5

  

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  Received excellent advice from your customer service rep. Much appreciated.

  Review of 4/25/24, following an experience of 4/22/24 by A A. *

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• 5 / 5

  

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  Best customer service and best products ever.

  Review of 4/25/24, following an experience of 4/19/24 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  It’s very cumbersome to use unless you nail it down. Also it doesn’t make the bandage tight

  Review of 4/25/24, following an experience of 4/15/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  It's really important that our products are easy to use and meet your needs. We're sorry to hear that you've found it cumbersome and that it's not making the bandage as tight as you'd like. We appreciate your feedback and we'll definitely take it into account. We're always looking for ways to improve our products and your insights are really helpful. Thanks for sharing your experience as this will help us improve.

• 5 / 5

  

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  very good selection, customer service super!

  Review of 4/25/24, following an experience of 4/13/24 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I wanted to exchange my tights to open toe and the only options were for exchange was color and size, This slows down my transaction.

  Review of 4/25/24, following an experience of 4/17/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that you had a bit of a hiccup with the exchange process. We totally understand how important it is to have a smooth and efficient transaction, especially when you're trying to find the perfect fit. We appreciate you letting us know about this. Your feedback helps us improve our service and we're committed to making your shopping experience as convenient as possible. We'll be sharing your feedback with our team to see how we can improve the exchange options. Thank you for sharing your feedback!

• 5 / 5

  

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  Ease of ordering, price point and quality of product are all outstanding.

  Review of 4/25/24, following an experience of 4/17/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always satisfied with Brightlifedirect.com

  Review of 4/25/24, following an experience of 4/17/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quick and polite service . They also updated my information. The calls was about 10 minutes. They quality of your products are great.

  Review of 4/25/24, following an experience of 4/24/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I always order my compression hosiery from Bright Life. So easy to place an order and they always arrive on time!

  Review of 4/25/24, following an experience of 4/9/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great!

  Review of 4/25/24, following an experience of 4/19/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Sight navigation was fine but didn't display my payment option, so I called your number and a efficient and pleasant gentleman took my order, Keith deserves a raise. See my order is on the way.

  Review of 4/25/24, following an experience of 4/22/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  These compression stockings are the best! I wear them everyday and they do a great job and last a long time.

  Review of 4/25/24, following an experience of 4/8/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Order was accurate and shipped quickly.

  Review of 4/25/24, following an experience of 4/8/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very fast on return

  Review of 4/25/24, following an experience of 4/8/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This tool , absolutely gives my husband a much better quality of life. There is a bit of a learning curve to learn to rewrap the donner, but stick with it and you will quickly not dread putting on your compression sox every morning.......True Independence!!

  Review of 4/25/24, following an experience of 4/3/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Easy to order good prices wish affordable shipping was fastest

  Review of 4/25/24, following an experience of 4/8/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The order was filled correctly and delivered in a timely manner. I appreciate the care they took in handling the order.

  Review of 4/25/24, following an experience of 4/2/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Because I'm making some adjustments and changes in my selection for the first time in years; I find the search is very subjective as the the different brands and even styles in one brand are not consistent so the team has been beyond patient and the search exhaustive finding a fit and serious containment at the same time. BDL=A

  Review of 4/25/24, following an experience of 4/5/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  It sounds like you're on quite a journey, exploring new selections and making changes for the first time in years. We totally understand that navigating through different brands and styles can be a bit overwhelming, especially when consistency varies. But kudos to you for taking the time to find the perfect fit! It's great to hear that our team has been patient and helpful throughout your search. We're committed to making sure you find what you're looking for and have a positive experience. Remember, it's all about finding what works best for you. And we're here to support you every step of the way. Thanks for sharing your experience with us. Your feedback helps us improve and serve you better.

• 5 / 5

  

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  Very happy with purchase

  Review of 4/25/24, following an experience of 4/3/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Navigation on the site was very good.

  Review of 4/25/24, following an experience of 4/2/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Very efficient and reliable vendor. Good products. But damned expensive!

  Review of 4/25/24, following an experience of 4/8/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  easy and helpful for the exchange thank you

  Review of 4/24/24, following an experience of 4/20/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The service was very good. The stockings will take some time to judge. So far they seem excellent.

  Review of 4/24/24, following an experience of 4/18/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  carries my favorite brand and always quick to respond and get orders correct!!

  Review of 4/24/24, following an experience of 4/17/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent price

  Review of 4/24/24, following an experience of 4/18/24 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I received the tights and they tore the first time I was putting them on. The quality does not seem high enough to match the price point.

  Review of 4/24/24, following an experience of 4/13/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  It's really disappointing to hear that the tights tore the first time you put them on. We strive to provide high-quality products that are worth the price, and it sounds like we missed the mark in this case. Your feedback is super important to us and we appreciate you letting us know about this issue. We're committed to making things right. A member of our customer service team will reach out to you directly to address this issue and discuss possible solutions. We want to ensure you get the quality you paid for and deserve. Thanks for your feedback. This will help us improve and serve you better in the future.

• 5 / 5

  

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  Always easy to choose and order any style

  Review of 4/24/24, following an experience of 4/21/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to navigate the site.

  Review of 4/23/24, following an experience of 4/19/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Socks are very comfortable and when I order them they arrive promptly

  Review of 4/23/24, following an experience of 4/18/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Would like for the shade of nude to be lighter.

  Review of 4/23/24, following an experience of 4/19/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I called to request my order.

  Review of 4/23/24, following an experience of 4/18/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Just ordered yesterday, website efficient.

  Review of 4/23/24, following an experience of 4/17/24 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Website is jerky. I got whipsawed around a lot. Sometimes I wasn’t sure my order was correct or not.

  Review of 4/23/24, following an experience of 4/18/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We totally understand how a jerky website can make the shopping experience less enjoyable. It's important for you to feel confident that your order is correct, and we're sorry to hear that wasn't the case this time. Your feedback is really valuable to us. It helps us understand where we can improve. We'll make sure to pass your comments along to our tech team. They're the ones who can look into the website performance and work on making it smoother. In the meantime, if you're ever unsure about an order, please don't hesitate to reach out to our customer service team. They're here to help and can confirm the details of your order for you. We're committed to making your shopping experience with us as smooth and enjoyable as possible. Thanks for sharing your experience with us!

• 5 / 5

  

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  Website is easily navigable. Delivery is impeccable. Very pleased with their products.

  Review of 4/23/24, following an experience of 4/14/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  However, the product is definitely has a defect! The replacement I received also had wholes in them.

  Review of 4/23/24, following an experience of 4/8/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Product arrived quickly and was just as described on website.

  Review of 4/23/24, following an experience of 4/15/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Amazing Compression socks brand quality for varicose veins and awesome customer service of Brightlife team, really highly recommended,

  Review of 4/23/24, following an experience of 4/4/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent price and excellent service. My wraps were delivered within 5 days of the time that I ordered them.

  Review of 4/23/24, following an experience of 4/7/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customer service. I needed it quickly and the customer service rep pushed it through for me.

  Review of 4/23/24, following an experience of 4/17/24 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Checkout is so frustrating. Points never show regardless of browser, so you leave money on the table. Customer Service tries to be helpful, but tech support needs to repair it once and for all. Has been like this for a good while.

  Review of 4/23/24, following an experience of 4/16/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We can see how that would be really frustrating. You're expecting to see your points at checkout and they're not showing up, no matter which browser you use. This is definitely not the smooth shopping experience we aim for. Your feedback is super important to us and we want to thank you for bringing this issue to our attention. It sounds like this has been an ongoing issue for a while now and we agree, it's high time we got it sorted. We'll make sure your comments are passed along to our tech support team. They're the wizards who can delve into this issue and work on a fix. We're committed to improving our services and your feedback is a big help in that. Thanks for sharing your feedback with us!

• 5 / 5

  

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  I appreciate being able to order them. The store where I buy them here has been slow to respond. They promised to order them and never got back to me - after months of waiting. I shall always now order online!!!

  Review of 4/23/24, following an experience of 4/13/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Website was very easy to navigate.

  Review of 4/23/24, following an experience of 4/6/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have been a customer for over 25 years------Brightlife has been great all these years.

  Review of 4/23/24, following an experience of 4/12/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent customer service.

  Review of 4/23/24, following an experience of 4/6/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Ordering at Bright slide for many years. Customer service is the best. Helped me with rewards. I bought online yesterday and order in the mail today. Also I can return and exchange the support hose if I try a new size or style and fit not right.

  Review of 4/23/24, following an experience of 4/17/24 by A A. *

  *Pseudonymized data at the request of the author

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