Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  Great as always!

  Review of 5/23/24, following an experience of 5/17/24 by A A. *

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• 5 / 5

  

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  The product and the service is Excellent

  Review of 5/23/24, following an experience of 5/4/24 by A A. *

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• 2 / 5

  

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  Cannot track my order

  Review of 5/23/24, following an experience of 5/10/24 by A A. *

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  Answer by brightlifedirect.com

  

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  We're sorry to hear you're having trouble tracking your order. That can be really frustrating. We definitely want to help you find out where your order is. A member of our customer service team will reach out to you directly to assist with tracking your order. Your feedback is super important to us. This will help us improve our services and ensure a better experience for you and all our customers. Thanks for letting us know about this issue.

• 5 / 5

  

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  👍🏼👍🏼👍🏼

  Review of 5/23/24, following an experience of 4/17/24 by A A. *

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• 5 / 5

  

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  Product came quickly. Was exactly as ordered.

  Review of 5/23/24, following an experience of 4/25/24 by A A. *

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• 5 / 5

  

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  Very friendly. No problem from the person on the phone taking the order.Short delivery time considering the distance to our house.

  Review of 5/23/24, following an experience of 5/2/24 by A A. *

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• 5 / 5

  

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  Great product. Excellent customer service.

  Review of 5/23/24, following an experience of 5/3/24 by A A. *

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• 5 / 5

  

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  Easy to place order and excellent delivery service.

  Review of 5/23/24, following an experience of 4/27/24 by A A. *

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• 5 / 5

  

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  It works great

  Review of 5/23/24, following an experience of 4/26/24 by A A. *

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• 5 / 5

  

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  Excellent price, and efficient service. Will be a return customer

  Review of 5/23/24, following an experience of 5/1/24 by A A. *

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• 5 / 5

  

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  Quality merchandise

  Review of 5/23/24, following an experience of 4/26/24 by A A. *

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• 5 / 5

  

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  Great looking, comfortable socks from brightlifedirect.com. My husband has had back surgeries and walks better in these socks. Thanks Brightlifedirect.com.

  Review of 5/23/24, following an experience of 4/27/24 by A A. *

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• 5 / 5

  

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  As advertised, delivered promptly. True to fit.

  Review of 5/23/24, following an experience of 4/28/24 by A A. *

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• 4 / 5

  

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  I found them again and am very pleased with their service they ship to Alaska without over charging me in mail

  Review of 5/23/24, following an experience of 5/1/24 by A A. *

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• 5 / 5

  

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  Excellent online store. Preferred full service pharmacy but they closed their stores.

  Review of 5/23/24, following an experience of 4/30/24 by A A. *

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• 5 / 5

  

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  Excellent customer service, tried sending a review twice, site not accepting... Thanks Diane and Ray... Regina

  Review of 5/23/24, following an experience of 5/1/24 by A A. *

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• 5 / 5

  

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  The ordering process was easy, they had exactly what I needed, the email notifications regarding the status of my order were appreciated and the gloves were of great quality.

  Review of 5/23/24, following an experience of 5/3/24 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 5/17/24, following an experience of 5/15/24 by A A. *

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• 5 / 5

  

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  I was pleased with the customer service when I called about my order. Thank you!

  Review of 5/17/24, following an experience of 5/15/24 by A A. *

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• 5 / 5

  

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  I have not had them long, but they are very comfortable compared to some of the things we have tried, and so far I am very happy with them. I can shower without having to put a plastic bag on my leg. What a relief!

  Review of 5/17/24, following an experience of 4/25/24 by A A. *

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• 5 / 5

  

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  I have bigger legs and this knee brace fits perfect. Very good support.

  Review of 5/17/24, following an experience of 5/1/24 by A A. *

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• 5 / 5

  

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  These are my husband's favorite socks always great quality and just as described. I buy 5 to 10 pairs every month or so to keep him stocked up.

  Review of 5/17/24, following an experience of 4/25/24 by A A. *

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• 4 / 5

  

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  My products were shipped separately, which was not originally shared. I had to send an email asking why I had only received partial shipment. Otherwise, I would given an excellent review.

  Review of 5/17/24, following an experience of 5/9/24 by A A. *

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• 5 / 5

  

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  These two pair of Brightlife's are as comfortable as the pairs I have purchased previously! I can wear them all day with no negative issues.

  Review of 5/17/24, following an experience of 4/21/24 by A A. *

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• 2 / 5

  

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  I am very disappointed. My stocking already has runs in it, after wearing it for 3 times. This is certainly not what I paid for.

  Review of 5/17/24, following an experience of 4/30/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We understand why you'd be disappointed. You bought your stocking expecting it to last, and it's not cool that it got runs in it after just three wears. Your feedback is really important to us and we'll make sure to pass this on to our team. We're always looking to improve our products and your experience helps us do that. In the meantime, a member of our customer service team will reach out to you to make things right. We're committed to ensuring you get the quality you paid for. Thanks for letting us know about this.

• 5 / 5

  

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  My order was received and shipped the same day. Great service.

  Review of 5/17/24, following an experience of 4/25/24 by A A. *

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• 5 / 5

  

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  good servis

  Review of 5/17/24, following an experience of 5/9/24 by A A. *

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• 3 / 5

  

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  I usually order by phone and don't use the website.

  Review of 5/16/24, following an experience of 5/10/24 by A A. *

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  Answer by brightlifedirect.com

  

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  Thanks for sharing your preferences with us. It's really cool that you're comfortable ordering over the phone. We totally get that everyone has their own preferred way of doing things. We're always here to make your experience better. If you ever decide to give our website a try and need any help, don't hesitate to reach out. We're committed to making sure you have a smooth and enjoyable experience, whether it's over the phone or online.

• 5 / 5

  

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  Very ease to place orders and excellent customer service.

  Review of 5/16/24, following an experience of 5/14/24 by A A. *

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• 5 / 5

  

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  This was not my first time ordering from brightlifedirect. The site is easy to navigate and they send the orders out promptly.

  Review of 5/16/24, following an experience of 5/10/24 by A A. *

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• 5 / 5

  

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  Have used this site many times. They are reliable and the product arrives on time. I will continue to order from this site. JH

  Review of 5/16/24, following an experience of 5/13/24 by A A. *

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• 5 / 5

  

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  Sales person was very knowledgeable of the item I have been buying and very flexible on my question about getting exactly what I wanted. Also was going to talk with the purchasing department I have been having with the bottles of adhesive I have gotten on my last 2 orders. They leak and drip on the floor or my stool and I step in them and have sticky socks and a floor to clean up.

  Review of 5/16/24, following an experience of 5/13/24 by A A. *

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• 5 / 5

  

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  This is the first time I have tried this brand and I am pleased. I initially chose it because of the light color, which could be a tiny bit darker but, I could not find this light color in other brands. It is a struggle to get them on but once on feel fantastic. The toe is light enough to wear sandals without being super obvious. I am 5 '41/2" tall weigh 112. The only negative is that the top band extends up a bit too much for me.

  Review of 5/16/24, following an experience of 5/13/24 by A A. *

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• 5 / 5

  

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  My ankles tend to swell, especially in the warm months. BritghtLife compression knee highs really work!

  Review of 5/16/24, following an experience of 5/6/24 by A A. *

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• 5 / 5

  

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  I am impressed with the service of Bright Light Direct. they are helpful and responsive

  Review of 5/16/24, following an experience of 5/9/24 by A A. *

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• 5 / 5

  

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  good selection, always good service online.

  Review of 5/16/24, following an experience of 5/7/24 by A A. *

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• 5 / 5

  

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  Fast, efficient company!

  Review of 5/16/24, following an experience of 5/9/24 by A A. *

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• 5 / 5

  

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  I have been a BrightLife customer for 4 years now and their products and customer service remain top notch.

  Review of 5/16/24, following an experience of 5/2/24 by A A. *

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• 5 / 5

  

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  Was notified by text of a special deal on Juzo and I was grateful for the notification. The online order process was very easy and smooth.

  Review of 5/16/24, following an experience of 5/11/24 by A A. *

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• 5 / 5

  

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  Liz is the best ever. Thought of everything and made my issue disappear. She’s perfect!!!!!!!!!!!!!!!!!

  Review of 5/16/24, following an experience of 5/10/24 by A A. *

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• 5 / 5

  

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  All good. Thank you.

  Review of 5/16/24, following an experience of 5/5/24 by A A. *

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• 5 / 5

  

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  I always buy the Allegro brand and I have been very happy with them. The price is very reasonable also

  Review of 5/16/24, following an experience of 5/9/24 by A A. *

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• 5 / 5

  

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  It was easy to get around BrightLife Direct's web site & find the product I wanted. They shipped it the same day I put in my order. I'm very pleased with their service & my purchase.

  Review of 5/16/24, following an experience of 5/9/24 by A A. *

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• 5 / 5

  

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  Rep very courteous and understanding. Give us the exact help and found exactly what we needed.

  Review of 5/16/24, following an experience of 5/10/24 by A A. *

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• 5 / 5

  

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  Abby was very helpful, knowledgeable, and personable.

  Review of 5/16/24, following an experience of 5/9/24 by A A. *

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• 5 / 5

  

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  Very satisfied with product, speed of delivery, and easy to work website when ordering.

  Review of 5/16/24, following an experience of 5/11/24 by A A. *

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• 5 / 5

  

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  Customer service via chat was great.

  Review of 5/16/24, following an experience of 5/7/24 by A A. *

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• 5 / 5

  

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  I had a special request for my receipt for insurance purposes and my request was fulfilled quickly without any problems.

  Review of 5/16/24, following an experience of 5/7/24 by A A. *

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• 5 / 5

  

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  Very good customer service.

  Review of 5/16/24, following an experience of 5/11/24 by A A. *

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• 5 / 5

  

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  Easy ordering, quick delivery, good prices.

  Review of 5/16/24, following an experience of 5/1/24 by A A. *

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• 5 / 5

  

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  brightlife is a good company when you place a order it is received in less than a week

  Review of 5/16/24, following an experience of 5/2/24 by A A. *

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• 5 / 5

  

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  Great selection of support stockings. Fair prices and fast shipping. Return policy is also great.

  Review of 5/16/24, following an experience of 5/13/24 by A A. *

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• 5 / 5

  

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  I can find what I need for support and quality products.

  Review of 5/16/24, following an experience of 5/10/24 by A A. *

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• 5 / 5

  

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  Customer service before the sale was above and beyond! Answered all my questions answered graciously and quickly!

  Review of 5/16/24, following an experience of 5/7/24 by A A. *

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• 5 / 5

  

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  Excellent and fast service!

  Review of 5/16/24, following an experience of 5/2/24 by A A. *

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• 5 / 5

  

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  I have ordered from Bright Life for years and they are a good company. I have always been satisfied.

  Review of 5/16/24, following an experience of 5/12/24 by A A. *

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• 4 / 5

  

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  The product is great, I just wished they could be delivered faster. I like the rewards program it does help with the cost. Keep up the good work..

  Review of 5/16/24, following an experience of 4/28/24 by A A. *

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• 5 / 5

  

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  Consistently fine products.

  Review of 5/16/24, following an experience of 4/30/24 by A A. *

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• 4 / 5

  

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  good service and

  Review of 5/16/24, following an experience of 4/23/24 by A A. *

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• 5 / 5

  

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  Best customer service ever

  Review of 5/16/24, following an experience of 4/27/24 by A A. *

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• 3 / 5

  

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  Have always found it difficult to apply my discount dollars from the online order window. Called the Customer Service phone number for my recent order after trying unsuccessfully online and the agent was very helpful in applying all my available discounts to my purchase. Have been using compression hose for a long time and have never had an issue with the quality of the product.

  Review of 5/16/24, following an experience of 4/29/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  It's great to hear that our customer service team was able to help you apply your discounts to your purchase. That's what they're there for, after all! We understand how frustrating it can be when things don't go smoothly online. We're always working on improving our website to make it as user-friendly as possible, and your feedback about the difficulty in applying discount dollars is super helpful. It's awesome to hear that you've been using our compression hose for a long time and are happy with the quality. We're committed to providing top-notch products to our customers, and it's always encouraging to hear positive feedback like yours. We'll continue to work on improving our online ordering process. Thanks for your feedback!

• 2 / 5

  

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  Size ordered: Medium based on previous Allegro purchases and recommended size by shoe size. What I expected: Socks that fit What I received: Socks that were way too large. Free shipping morphed into $20 charge to try on a pair of socks that were huge compared to previous Allegro orders. This was the first time this has happened over many years of ordering Allego. It was also the last time as I simply can't afford to try another pair..

  Review of 5/16/24, following an experience of 4/25/24 by A A. *

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  Answer by brightlifedirect.com

  

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  We're really sorry to hear about your recent experience with the sock sizing. You were expecting a perfect fit based on your previous purchases and shoe size, and it's disappointing that the socks turned out to be much larger than expected. We understand that this experience has left you feeling hesitant about ordering another pair. Your feedback is super important to us. It helps us understand where things went wrong and how we can improve. Thanks for bringing this to our attention. Your feedback helps us do better and we hope to serve you better in the future.

• 5 / 5

  

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  I ordered these for a friend who has no Internet access. They were exactly what she wanted and the price was what she expected.

  Review of 5/16/24, following an experience of 4/25/24 by A A. *

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• 5 / 5

  

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  Always excellent

  Review of 5/16/24, following an experience of 4/23/24 by A A. *

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• 5 / 5

  

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  Easy to navigate site. My orders (for 2 years) have always been correct.

  Review of 5/16/24, following an experience of 4/26/24 by A A. *

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• 3 / 5

  

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  Hole appeared on day 2

  Review of 5/16/24, following an experience of 4/23/24 by A A. *

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  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the disappointing experience you've had with your order. It's really important to us that our products hold up well, and it sounds like this one didn't meet those standards. We appreciate you letting us know about this. Your feedback is super valuable in helping us improve. We're committed to making sure you're satisfied with your purchase, so we'll have a member of our customer service team reach out to you directly to resolve this issue. Thank you for bringing this to our attention!

• 5 / 5

  

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  Had to return a pair of stockings that didn’t fit. As soon as I shipped them back I received a notice they were working on the exchange! Thanks Brightlife!

  Review of 5/16/24, following an experience of 4/27/24 by A A. *

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• 5 / 5

  

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  Great company to deal with. Keeps up on their stock and has very helpful and attentive customer representatives. Fast ship. Have been purchasing their products for many years.

  Review of 5/16/24, following an experience of 4/23/24 by A A. *

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• 5 / 5

  

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  order rec'd everything correct. Medi slip on assist sock is GREAT!!!!

  Review of 5/16/24, following an experience of 4/25/24 by A A. *

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• 5 / 5

  

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  Quick response to email inquiry. Response was direct and to the point with options and pricing. Transaction was easy. Short delivery time for order, which was 100% accurate. Will use again without hesitation or reservation.

  Review of 5/16/24, following an experience of 4/23/24 by A A. *

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• 5 / 5

  

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  Love your product

  Review of 5/16/24, following an experience of 4/26/24 by A A. *

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• 5 / 5

  

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  I have purchased compression hose from brightlife direct for well over a decade now. They have always been prompt and responsive, and I hope to continue purchasing Allegro hose from them for years to come.

  Review of 5/16/24, following an experience of 4/26/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Perfect! I’ll be ordering again—in 6 months or so.!! Thank you for everything.

  Review of 5/16/24, following an experience of 4/22/24 by A A. *

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• 5 / 5

  

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  easy to order and consistent delivery.

  Review of 5/16/24, following an experience of 4/21/24 by A A. *

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• 3 / 5

  

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  The bands at the top are not wide enough so they dig into my skin

  Review of 5/14/24, following an experience of 4/24/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that the bands at the top of the product are causing you discomfort and we understand how frustrating it can be when something you've purchased doesn't fit comfortably. Your feedback about the width of the bands is incredibly valuable to us. We want our products to be both effective and comfortable for our customers, so we'll be sure to pass this information along to our team. In the meantime, a member of our customer service team will reach out to you to find a resolution. Thank you for bringing this to our attention. Your satisfaction is important to us and we're committed to making sure you have a positive experience with our products.

• 5 / 5

  

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  The service was excellent. I had to return the first shipment because of the size. The exchange was very easy, and I received the new size in a very timely manner. The Farrow wrap 4000 and liner really help my legs!!

  Review of 5/14/24, following an experience of 4/24/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I've had excellent service and fast delivery. My husband and I love the products and have always been very satisfied.

  Review of 5/11/24, following an experience of 5/9/24 by A A. *

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• 5 / 5

  

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  Customer service was excellent . The person I spoke with had all my info . He was very professional and friendly. He asked me appropriate questions . It was a pleasure for me to place my order .

  Review of 5/11/24, following an experience of 5/9/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to order. Always reliable

  Review of 5/11/24, following an experience of 5/10/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Brightlifedirect.com has so many great choices for hosiery in loads of styles and manufacturers. Prices are highly competitive along with terrific sales and discounts. Shipping is on time or sooner than expected. My first customer service experience for a return was painless and I was treated like a human being. Nobody got angry because I had ordered the wrong size and they accommodated my needs. I highly recommend this wonderful company!

  Review of 5/11/24, following an experience of 5/9/24 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  These are high compression value socks. Sorry but I just can’t get into them. They’re unwearable.

  Review of 5/11/24, following an experience of 4/24/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for sharing your thoughts about the socks. We're sorry to hear they're not a good fit for you! We want you to be comfortable and happy with your purchase. A member of our customer service team will reach out to you soon to help resolve this and find a solution. Thanks again for your honest feedback!

• 5 / 5

  

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  The entire process was very easy. I had to return the first shipment due to wrong size. I exchanged it for another size, which was received in a timely manner with no problems.

  Review of 5/11/24, following an experience of 4/24/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Awjudbwefisucdb

  Review of 5/11/24, following an experience of 4/25/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good product, fast service. Helpful with questions. Knowledgeable CSR’s.

  Review of 5/11/24, following an experience of 4/23/24 by A A. *

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• 5 / 5

  

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  The quality of these surgical knee highs are very good ,very happy with them.

  Review of 5/11/24, following an experience of 4/24/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good products, good response.

  Review of 5/10/24, following an experience of 5/9/24 by A A. *

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• 5 / 5

  

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  Excellent product price and quality

  Review of 5/10/24, following an experience of 5/8/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The website is easy to navigate and the prices are very affordable.

  Review of 5/10/24, following an experience of 5/8/24 by A A. *

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• 5 / 5

  

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  Looking for donning gloves Amazon was my fist place to go. Unfortunately they didn’t have what I needed. Then I found Bright Life Direct. You had what I needed I won’t be shopping anywhere else But Bright life Direct.

  Review of 5/10/24, following an experience of 5/9/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I was frustrated because I could not use my rewards at checkout. There was no place to enter that information to claim my rewards. There were some instructions but I could not find a place to enter that information on the check out page. If your website informs me that I have points and I can claim them at checkout why are there no instructions on the check out page. It asks for a number: what number? It should be easier to do this at check out.

  Review of 5/10/24, following an experience of 5/7/24 by A A. *

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• 5 / 5

  

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  lots to choose from, easy to navigate, quick delivery and fair pricing

  Review of 5/10/24, following an experience of 4/22/24 by A A. *

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• 3 / 5

  

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  The prices are too expensive. I thought there was a Brightlife in Canada. this would eliminate the high exchange rate

  Review of 5/10/24, following an experience of 4/19/24 by A A. *

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  Answer by brightlifedirect.com

  

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  We hear you completely. It sounds like the price point is a bit of a hurdle right now, and we can definitely understand the frustration with exchange rates. We're always looking for ways to improve and make our products more accessible. We're constantly evaluating ways to better serve our customers across the border. Thanks for sharing your feedback with us!

• 5 / 5

  

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  Great product and fast shipping!

  Review of 5/10/24, following an experience of 4/23/24 by A A. *

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• 5 / 5

  

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  A very good shopping experience. Everyone I spoke to was professional and extremely helpful.

  Review of 5/10/24, following an experience of 4/24/24 by A A. *

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• 5 / 5

  

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  Very good, great service. I would recommend highly.

  Review of 5/10/24, following an experience of 4/22/24 by A A. *

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• 5 / 5

  

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  I have worn these compression stockings for years, and because I have varicose veins , my legs, I get relief from pain with these stockings.

  Review of 5/10/24, following an experience of 4/22/24 by A A. *

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• 5 / 5

  

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  I had issues with delivery, but Candace in Customer was on the case and worked everything out. Kudos!

  Review of 5/10/24, following an experience of 5/8/24 by A A. *

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• 5 / 5

  

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  Quick shipping. I have always been pleased with the Allegro open-toed knee highs and thigh highs. My socks lasted well over a year.

  Review of 5/10/24, following an experience of 5/8/24 by A A. *

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• 5 / 5

  

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  The website is easy to navigate, and they are prompt to fill orders.

  Review of 5/10/24, following an experience of 5/7/24 by A A. *

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• 5 / 5

  

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  Love my product. Was shipped as described and quickly.

  Review of 5/10/24, following an experience of 4/18/24 by A A. *

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