Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  It was easy to order, fast delivery and well-fitting product

  Review of 5/28/24, following an experience of 5/20/24 by A A. *

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• 5 / 5

  

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  The delivery was fast. Good product that gets the job done.

  Review of 5/28/24, following an experience of 5/11/24 by A A. *

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• 4 / 5

  

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  this is the frist time I order from you company and I'll see how will work on my feet if they do good I'll order some more next time James

  Review of 5/28/24, following an experience of 5/24/24 by A A. *

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• 1 / 5

  

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  deposited my payment and did not ship the product.

  Review of 5/28/24, following an experience of 5/9/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  That's definitely not the experience we want you to have. It's really important to us that once you've made a payment, you receive your product as expected. We're really sorry for the inconvenience this has caused. We're going to look into this right away. A member of our customer service team will reach out to you to sort this out. We're committed to making sure you get your product. Your feedback is super valuable to us. This will help us improve and ensure that issues like this don't happen again in the future. Thanks for taking the time to let us know about this.

• 5 / 5

  

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  Ordered Rosidal soft and received it promptly. Great quality and good pricing!

  Review of 5/28/24, following an experience of 5/4/24 by A A. *

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• 5 / 5

  

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  I always find what I want without a problem.

  Review of 5/28/24, following an experience of 4/14/24 by A A. *

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• 5 / 5

  

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  The service person knows the products . he referred to my passed orders . Repeated my order back to me . He was very 😊

  Review of 5/28/24, following an experience of 5/9/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The stockings arrived in god time and are what I expected. Thanks

  Review of 5/28/24, following an experience of 5/6/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I can call and get someone who speaks English and understands what I want. They are friendly and a joy to work with.

  Review of 5/28/24, following an experience of 5/9/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The site was clear and ordering was easy. The items came promptly and packaging was intact. I will buy from brightlifedirect again.

  Review of 5/28/24, following an experience of 5/4/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Satisfied with the product but not with the site. I clicked on what I thought was an additional discount and realized I had just bought another pair of socks I didn't need or want.

  Review of 5/28/24, following an experience of 5/9/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The site is user friendly

  Review of 5/28/24, following an experience of 5/9/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have never had a problem with Brightlifr Direct. It has been a reputable company for me.

  Review of 5/28/24, following an experience of 5/3/24 by A A. *

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• 2 / 5

  

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  Site was very confusing. Constantly trying to take you elsewhere to sell you something else. Finally gave up and called Customer Service. Good news Customer Service was great!

  Review of 5/28/24, following an experience of 5/9/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that you found our site confusing. We definitely want our site to be easy to navigate, so it's disappointing to hear that it was trying to take you elsewhere. But we're glad to hear that our customer service team was able to help! They're here to provide support and make sure you have a great experience. Your feedback is super important to us. It helps us understand where we need to improve. We're going to take a closer look at our site navigation to make sure it's user-friendly and straightforward. Thanks for sticking with us and reaching out to our customer service team. We're committed to improving your experience.

• 5 / 5

  

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  This review is premature. I always alter these socks to my preferences. I may not get around to the alterations for months. Your service was great. And, I trust that the stockings will work out well.

  Review of 5/28/24, following an experience of 5/5/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They have the product that I need that I haven't found elsewhere. They offer regular sales so I can get some when I need them. They carry product from a wide variety of companies so there are plenty of choices. Quick turn around from order time to ship time....

  Review of 5/25/24, following an experience of 5/23/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The woman who took my order today was polite, knowledgable and helpful. She was very efficient as well.

  Review of 5/25/24, following an experience of 5/23/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always easy to find what I’m looking for. Customer service is excellent.

  Review of 5/25/24, following an experience of 5/23/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The person who took my phone order was efficient, knowledgable, kind, respectful and very helpful.

  Review of 5/25/24, following an experience of 5/22/24 by A A. *

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• 5 / 5

  

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  Very personable, knew merchandise . Was taken care of and merchandise on its way in less than 5 minutes.

  Review of 5/25/24, following an experience of 5/21/24 by A A. *

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• 5 / 5

  

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  I didn't order from the web site. i call the phone number.

  Review of 5/25/24, following an experience of 5/21/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I am so happy to have found Juzo stockings. They have been a game changer for me. Extremely comfortable.

  Review of 5/25/24, following an experience of 3/21/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service answer all my questions and were very accommodating!

  Review of 5/25/24, following an experience of 5/23/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Just ordered. Awaiting delivery. Website took a while to find what I wanted.

  Review of 5/25/24, following an experience of 5/21/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Customer service has been wonderful!

  Review of 5/25/24, following an experience of 5/21/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have been using the pantyhose for many years and I have been very satisfied always.

  Review of 5/25/24, following an experience of 5/21/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Addie was really helpful with product advice, I very much appreciated it.

  Review of 5/25/24, following an experience of 5/20/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Everything is fine

  Review of 5/25/24, following an experience of 5/15/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  A good selection - offering some items that are hard to find other places.

  Review of 5/25/24, following an experience of 5/20/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  easy to order online. delivered promptly . I would recommend this company

  Review of 5/25/24, following an experience of 5/14/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have issues with my toes and the open toe stockings are very comfortable to wear.

  Review of 5/25/24, following an experience of 5/14/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  On time, no issues

  Review of 5/25/24, following an experience of 5/13/24 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I did not see my weight pantyhose on the website, so I had to enter it and it came up. I thought I was getting a percent discount which did not occur.

  Review of 5/25/24, following an experience of 5/17/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the confusion with the discount. It's important to us that our pricing and discounts are clear and easy to understand, and it sounds like this wasn't the case here. We'll look into this and we appreciate you for bringing this to our attention. Your feedback is really valuable to us and helps us improve our services.

• 5 / 5

  

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  I recently had to move back into a stronger compression sleeve. This one fits well, stays up, and is pretty comfortable.

  Review of 5/25/24, following an experience of 5/17/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to use

  Review of 5/25/24, following an experience of 5/15/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service, and high quality products.

  Review of 5/25/24, following an experience of 5/17/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The person on the phone was very helpful.She answered all my questions and got the size from my measurements. She said I could return it if it didn't fit right. A company that cares is rare these days. I really appreciated all her help.

  Review of 5/25/24, following an experience of 5/20/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I had questions about my recent order of diabetic socks and the support staff was very helpful in answering my questions and resolving my issues. It was nice working with these people.

  Review of 5/25/24, following an experience of 4/27/24 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  instructions were no adequate. neither on box or online. very disappointed

  Review of 5/25/24, following an experience of 5/17/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that the instructions weren't adequate. It's really important to us that our customers have all the information they need to use our products effectively, and it sounds like we fell short in this case. We're committed to improving our instructions based on your feedback. Thank you for letting us know about this. Your feedback is invaluable in helping us improve our products and services.

• 5 / 5

  

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  I've tried other companies to purchase compression hose. Brightlife Direct is the best. After purchasing since 2009 I only had one small problem with my order having a snag in the hose. I contacted Brightlife and was immediately shipped a new pair of compression hose with quick delivery. The customer service is superb and the choice in merchandises is extensive. I am pleased with this company for 15 years.

  Review of 5/25/24, following an experience of 5/19/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  order arrived on time and satisfied with sleeve

  Review of 5/25/24, following an experience of 5/16/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The Brightlife representative was very professional and courteous. I am quite satisfied with the level of service I received.

  Review of 5/25/24, following an experience of 5/17/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Customer service was excellent. Answered all questions thoroughly and was very patient.

  Review of 5/25/24, following an experience of 5/20/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very user friendly, easy to make my exchange.

  Review of 5/25/24, following an experience of 5/14/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I'm very happy of your service and comphehension. Since a few years, I purchase to Brightlife Direct and you are "MY BEST". My first armsleeves and gauntlets came from Germany and price was over yours. Thank you so much. I hope to receive them soon.

  Review of 5/25/24, following an experience of 5/13/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Your staff have been very helpful in choosing the size when I couldn’t. Products are great any problem you call or send it back it’s easy. No hassle. I’ve used these products for years .

  Review of 5/25/24, following an experience of 5/20/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  i have been ordering from BrightlLife for years. Fast, reliable company.

  Review of 5/25/24, following an experience of 5/13/24 by A A. *

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• 5 / 5

  

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  It was easy to place my order. I received my order in less than two weeks. I was really happy that my Juzo stockings were on sale with buy 2 get 1 pair for free.

  Review of 5/25/24, following an experience of 5/10/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Dependable products

  Review of 5/25/24, following an experience of 5/12/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast shipping, broad array of products

  Review of 5/25/24, following an experience of 5/7/24 by A A. *

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• 2 / 5

  

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  Stockings are great, but I was supposed to get a free one since I ordered 2 Juzo. I only received 2.

  Review of 5/25/24, following an experience of 5/14/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're really glad to hear that you're enjoying the stockings. However, we totally understand how disappointed you are about not receiving the free pair you were expecting. We're going to look into this right away for you. A member of our customer service team will be in touch soon to sort this out. We're committed to making sure you get the most out of your purchase. Thanks for letting us know about this and for being such a valued customer. Your feedback helps us improve and serve you better.

• 5 / 5

  

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  Always timely and my products are available.

  Review of 5/25/24, following an experience of 5/13/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I needed help with my order and customer service was super great and made sure that all my questions were answered. They even called to follow up the next day to make sure things were taken care of.

  Review of 5/25/24, following an experience of 5/9/24 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Customer Service was great both with the order and exchange of a defective overpriced item. At that this time they don't take Medicare even for prescribed merchandise that other will process. To this point easy of process has outweighed these issues but that the is about up.

  Review of 5/25/24, following an experience of 5/8/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're really glad to hear that you had a great experience with our customer service team. However, we understand your concern about us not accepting Medicare for prescribed merchandise. It's really important to us that our services are accessible and convenient for all of our customers. We're committed to continually improving our services based on feedback like yours. We'll definitely take your comments on board as we consider future changes to our payment options. Thanks for your honest feedback. It's customers like you who help us keep improving.

• 5 / 5

  

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  Shipping was fast. Products work great.

  Review of 5/25/24, following an experience of 5/13/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The order was delivered quickly. The product was precisely what I had ordered.

  Review of 5/25/24, following an experience of 5/13/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  When the order arrived today,both packages inside the envelope were open, smashed and torn. Thankfully the stockings are in tact as far as we can tell at this point.

  Review of 5/25/24, following an experience of 5/7/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always great customer satisfaction

  Review of 5/25/24, following an experience of 5/8/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Hassel free, free return mail label

  Review of 5/25/24, following an experience of 5/9/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I've ordered from Brightlife for over four years without any problems. Their point system and sales are very much appreciated.

  Review of 5/25/24, following an experience of 5/8/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service, great product quality and quick delivery thanks

  Review of 5/25/24, following an experience of 5/8/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  It’s too small and request a return label but would have been great if it fit!!

  Review of 5/25/24, following an experience of 5/8/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I highly recommend quick service and got products

  Review of 5/25/24, following an experience of 5/9/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  they fit well from stomach to toes. Colors are just right for light skin women.

  Review of 5/25/24, following an experience of 5/7/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  My order was here within 2 days which was faster than I expected.

  Review of 5/25/24, following an experience of 5/8/24 by A A. *

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• 5 / 5

  

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  I got what I ordered quickly.

  Review of 5/25/24, following an experience of 5/3/24 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  This is my second pair, but most recent pair came with small hole in crotch, which I only realized when I was wearing them.

  Review of 5/25/24, following an experience of 5/4/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the disappointing experience you've had with your order. It's really important to us that our products reach you in perfect condition. We appreciate you bringing this to our attention and we're really sorry for the inconvenience this has caused you. We're committed to improving our quality checks to ensure this doesn't happen again. In the meantime, we'll have a member of our customer service team reach out to you directly to resolve this issue. We value your feedback and we're dedicated to making things right for you. Thanks for sticking with us!

• 5 / 5

  

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  This is a reputable company that I've been dealing with for several years. Their reps are helpful in solving problems, and they stand behind money back guarantees.

  Review of 5/25/24, following an experience of 5/4/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Yesterday I finally had a chance to try on the stockings; they're perfect! I hunted high and low for the colored stockings, and you came through. Thank you!

  Review of 5/25/24, following an experience of 5/6/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  BLD869619. Dated. 05/11/24. By RAY. THANK YOU FOR REORDERING! There was a immediate receipt. Just in time as I have CVI. ALL PREVIOUS DATA IS FORGOTEN.

  Review of 5/25/24, following an experience of 5/2/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They're wonderful! Fit perfectly and just the right colors. The fellow who talked with me was so profressional and pleasant gg

  Review of 5/25/24, following an experience of 5/6/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My orders come quickly and correctly. I can't ask for much better than that

  Review of 5/25/24, following an experience of 5/2/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  customer service excellent. navigating the procedures cumbersome and could be simplified

  Review of 5/25/24, following an experience of 5/6/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great support for my leg. Super fast delivery. Thanks

  Review of 5/25/24, following an experience of 5/6/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good company with which to do business. Very good products and friendly assistants that are knowledgeable about their products. Even when I mis order they are quick to respond and make it right. Never a disappointment. I've done business with BrightLife for several years and expect to continue for years to come. Their web site is very navigable, even though I prefer talking to one of their friendly assistants. I'm old and prefer the human contact; Baby Boomer and all that stuff. Thanks BrightLife.

  Review of 5/25/24, following an experience of 5/3/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  it would be better if your salesman could speak in a more clear english

  Review of 5/25/24, following an experience of 5/7/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  These compression hose without toes work well and are perfect with summer sandals.

  Review of 5/25/24, following an experience of 5/6/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  No problems at all. Smooth process from ordering to receipt. Thanks

  Review of 5/25/24, following an experience of 5/3/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Seems to help. So far, so good. Bought a second one.

  Review of 5/25/24, following an experience of 5/6/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have been buying Allegro 20-30 mmHG compression open toe knee highs for over 15 years now. I LOVE THEM! Quality for the money is best I've found! Thank you Brightlife!!

  Review of 5/25/24, following an experience of 5/7/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The product I ordered was not what I needed. I called customer service and they were wonderful. They answered all of my questions and provided the best solution.

  Review of 5/25/24, following an experience of 4/30/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Mediven for Men Select Knee High 30-40 mmHg give me great relief.

  Review of 5/25/24, following an experience of 5/1/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The site worked fine. The 2 inexpensive items I ordered arrived as scheduled. Customer service was very courteous and issued a refund and return postage promptly for the item I returned.

  Review of 5/25/24, following an experience of 4/29/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great product

  Review of 5/25/24, following an experience of 4/23/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have always been completely satisified with my ordering.

  Review of 5/25/24, following an experience of 4/30/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I await delivery to see how compression stockings work

  Review of 5/23/24, following an experience of 5/16/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I absolutely love ordering from Brightline and their products. From placing the order to receiving the product you will be happy/satisfied. I have had to return product in the past because of a sewing defect and they took it back and sent new product. The prices can't be beat!!!

  Review of 5/23/24, following an experience of 5/16/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I was not sure how to order an additional two pair of diabetic socks since I could not find my earlier ordering information, so I made a guess and received a different brand that I did not like as well as the original two pair that I had ordered. I complained to brightlifedirect that I was unable to be certain of the order numbers when using their online catalog on that second order. They immediately offered a return/trade for my original type of socks by mail so that I would get the socks that I had gotten on my first order. Having washed and used one of the two pair of new socks, I didn't feel right about the return/trade. So, I passed the whole incident off as a learning lesson to call or email to make certain of my future order numbers or SKU before I place the order with a company. brighlifedirect support staff (Charmaine) was very helpful and generous throughout the entire process. She provided the proper SKU for future orders when I did not want to do their generous return/exchange and was very considerate throughout the process. It was nice doing business with them.

  Review of 5/23/24, following an experience of 4/27/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent company to deal with.

  Review of 5/23/24, following an experience of 5/15/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Brightlife has been a dependable source for my compression garments. This last order arrived within a week of ordering

  Review of 5/23/24, following an experience of 5/13/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I love my support stockings, (until the weather gets really hot.).

  Review of 5/23/24, following an experience of 5/10/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Been buying my compression stockings at Brightlife for years. Service to top drawer and product selection is excellent. Placing an order is very easy and shipping is quick 100% satisfied.

  Review of 5/23/24, following an experience of 5/10/24 by A A. *

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• 5 / 5

  

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  Easy site to navigate for this 85 year old grandma. Thank you..

  Review of 5/23/24, following an experience of 5/17/24 by A A. *

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• 5 / 5

  

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  Always fast delivery. Web site easy to navigate.

  Review of 5/23/24, following an experience of 5/13/24 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 5/23/24, following an experience of 5/7/24 by A A. *

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• 5 / 5

  

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  Unfortunately I needed to exchange my support hose for a smaller size, BrightLife made it so easy. The day I called in to make the exchange, a free shipping label was emailed to me. The day I dropped it off the original order at USPS, I got another email telling me that were processing my return. Thank you! I truly appreciate good customer service, and I will continue to shop at BrightLife. : )

  Review of 5/23/24, following an experience of 5/16/24 by A A. *

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• 5 / 5

  

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  Great company to do business with. Quick response with any question , both with email and text.

  Review of 5/23/24, following an experience of 5/16/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The gloves help tremendously!! It is so easier for me to put on my compression socks. Thank you!!

  Review of 5/23/24, following an experience of 5/16/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  A large selection with multiple options.

  Review of 5/23/24, following an experience of 5/16/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great mayerial

  Review of 5/23/24, following an experience of 5/12/24 by A A. *

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Reviews displayed in chronological order