Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  Excellent service. Staff very helpful. Special mention to "Cancer Rehab PT" for your helpful YouTube channel.

  Review of 6/25/24, following an experience of 6/16/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Prompt delivery. Great customer service help. Great products. Thank you, Bright Life!!! Thank you!

  Review of 6/25/24, following an experience of 6/17/24 by LYNN M.

• 3 / 5

  

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  The customer rep I got was excellent. I should not have had to call him. He saw I had a $15 credit and credited it-very nice!. But I didn't see that anywhere. Should be more visible. The reason that I had to call to order was that I lost my password and the password reset would not come to my email. My account got blocked. I couldn't see prior purchases. I believed all is fixed now. I do appreciate the range of products.

  Review of 6/25/24, following an experience of 6/19/24 by HEIDI D.

  Answer by brightlifedirect.com

  

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  Thanks for sharing your experience! We're really happy to hear that our customer rep was able to help you out and apply that $15 credit. But we get it—credits should definitely be more visible on your account. We're sorry to hear about the password reset issue. We're glad that everything seems to be fixed now and that you're able to access your account again. Your feedback about making credits more visible and the password reset process is really valuable. We’ll pass it on to our team to help improve our system. Thanks for your kind words about our product range.

• 3 / 5

  

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  I often want to double check something about points or similar before checkout and have trouble navigating back to the top of the site. I find it easier to locate the items I want as I continue to buy on Bright Life.

  Review of 6/25/24, following an experience of 6/19/24 by HOLLY A.

  Answer by brightlifedirect.com

  

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  Thanks for sharing your experience! We get how tricky it can be when you need to double-check points or other details before checkout. Navigating back to the top should definitely be easier. We're glad to hear you found it easy to locate the items you wanted and that you will continue to enjoy shopping with us at BrightLife Direct. Your feedback is super helpful and we'll make sure to pass it on to our team to improve the navigation experience.

• 4 / 5

  

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  Allegro do the Work at a budget Price

  Review of 6/25/24, following an experience of 6/7/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This knee high with a wide band has worked well for me. I have a lot of water retention and the wider band helps reduce the swelling. Also, I have an ulcerated left heel that causes difficulty putting on and taking off the sock. This problem continues to be challenging.

  Review of 6/25/24, following an experience of 6/8/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was fine --- shipping cost seemed high.

  Review of 6/25/24, following an experience of 6/6/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Compression socks are comfortable and easy to put on .

  Review of 6/25/24, following an experience of 6/7/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  You Jobst compression socks are really comfortable, easily cleaned and work according to my doctor's prescription.

  Review of 6/25/24, following an experience of 6/9/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  These are much smoother than most compression hose. The do not create weird bulges around the top of the thigh. If you're stuck with compression hose after surgery or for other reasons, these are least visible as an undergarment. They are also the most comfortable I've tried.

  Review of 6/25/24, following an experience of 6/2/24 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  really poor quality returned

  Review of 6/25/24, following an experience of 6/2/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're sorry to hear you weren't satisfied with the quality of your purchase. Your feedback is really important to us as we strive to offer products that meet your expectations. Thank you for sharing your feedback as this will help us improve.

• 5 / 5

  

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  Easy navigation of website. Delivery was quick.

  Review of 6/25/24, following an experience of 6/6/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  My husband is satisfied with this product! He wears them everyday and has no complaints. He is a man of few words.

  Review of 6/25/24, following an experience of 5/25/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This website is very elementary to use. Order,exchanges or returns very easy. Customer service is great. Prices are reasonable.

  Review of 6/25/24, following an experience of 5/30/24 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Slow delivery

  Review of 6/25/24, following an experience of 5/22/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thanks for letting us know about your experience. We're really sorry to hear that the delivery was slow. That’s definitely not what we aim for. Please note that for international orders, it may take a while for the package to be delivered due to customs procedures and state restrictions. However, we appreciate your feedback and are always working to improve our shipping times. We value your input and hope to serve you better in the future.

• 5 / 5

  

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  Best place to purchase compression stockings

  Review of 6/25/24, following an experience of 6/1/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Service was great as always. They make returns easy when thinks are not right or don't fit. Love talking to a real live agent.

  Review of 6/22/24, following an experience of 6/5/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They help to compress my edema.

  Review of 6/22/24, following an experience of 5/31/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I have been happy with the quality of the hose I have. They are the most comfortable I have found. Because of the cost I like the discounts too.

  Review of 6/22/24, following an experience of 6/14/24 by JOAN D.

• 5 / 5

  

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  customer service was excellent

  Review of 6/22/24, following an experience of 6/5/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quick service and quality products. Will order again.

  Review of 6/22/24, following an experience of 6/17/24 by JOHN S.

• 5 / 5

  

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  Very polite and helpful!

  Review of 6/21/24, following an experience of 6/19/24 by JOANNE H.

• 5 / 5

  

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  Mediven Sheer and soft thigh highs 15-20 mmhg with lace band combined with “It Stays” Roll on Adhesive is a game changer. No worries about thigh highs falling down. Customer service rep that helped with my original order was a great help. Love these thigh highs and roll on adhesive!

  Review of 6/21/24, following an experience of 6/19/24 by DANA K.

• 4 / 5

  

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  problem solved

  Review of 6/21/24, following an experience of 6/20/24 by RICHARD S.

• 5 / 5

  

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  Very easy to look around and shop. I did a search and found what I was looking for and placed my order. Thank you for making my visit easy and useful.

  Review of 6/21/24, following an experience of 6/18/24 by JODY A H.

• 4 / 5

  

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  I don't review sites, I review service and product. this is like asking me to review a storefront.

  Review of 6/21/24, following an experience of 6/18/24 by ROBERT B.

• 5 / 5

  

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  Site was easy, selection was great, pricing is good too. Recvd my order quickly. Client Happy, I'm Happy too!

  Review of 6/21/24, following an experience of 6/4/24 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  The product was no longer available. I was only refunded the price of the product, and not the shipping fee even though it was never shipped. I’ve not had good luck with ordering products from them.

  Review of 6/21/24, following an experience of 6/4/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the hassle you’ve had with your order. That sounds super frustrating, especially since you never got the product or the shipping fee back. Your experience definitely isn’t what we aim for and we appreciate you bringing this to our attention. We truly value your feedback as it helps us improve our processes to prevent this kind of issue in the future. Thanks for sharing your experience with us!

• 5 / 5

  

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  Great customer service. Quick shipping

  Review of 6/21/24, following an experience of 6/4/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I am about to place my second order.

  Review of 6/21/24, following an experience of 5/31/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The staff were friendly on the phone answering my questions because it was the first time I was using them to purchase my leg wraps. They arrived within a few days. I will use them again ina few months when I need to order more.

  Review of 6/21/24, following an experience of 6/12/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  knowledgeable helpful customer service

  Review of 6/21/24, following an experience of 6/18/24 by EDITH P.

• 5 / 5

  

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  dreat service. great people.

  Review of 6/20/24, following an experience of 6/5/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customer service! And a big Plus located in the USA!

  Review of 6/20/24, following an experience of 6/16/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very help full with my lost order and getting fix

  Review of 6/20/24, following an experience of 6/18/24 by RICHARD S.

• 5 / 5

  

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  Great service. Liz was extremely helpful and knowledgeable.

  Review of 6/20/24, following an experience of 6/14/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  first order....polite receptionist/order taker....so far so good

  Review of 6/20/24, following an experience of 6/17/24 by MICHAEL K.

• 3 / 5

  

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  Found it confusing when the prompts asked for Women or Men and the results had women item included. Also included brands other than the one I selected. Do not recall having this occurring in prior ordes.

  Review of 6/20/24, following an experience of 6/14/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the confusion with the prompts and search results. That sounds super frustrating, especially when you’re trying to find exactly what you need quickly. Thanks for bringing this to our attention. We want our website to be as user-friendly as possible, and it’s clear we need to work on this. Your feedback is really valuable, and it helps us make things better for you and other customers. Thanks for letting us know how we can improve. We’re committed to making your shopping experience a positive one!

• 5 / 5

  

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  My order was received in a timely manner. The swell pad is comfortable and seems to help keep my Lymphedema in check.

  Review of 6/20/24, following an experience of 5/29/24 by ALICE G.

• 5 / 5

  

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  Bright life direct gives you someone who guides you through the maze of compression hose options and if we got it wrong a chance to return and start over again!! Personal competent attention!!!!!

  Review of 6/20/24, following an experience of 6/17/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Customer Service is great, helped me order the correct socks and super friendly. Received the socks yesterday and I.m wearing my new Compressions Socks and the fit just right and feel great!

  Review of 6/20/24, following an experience of 6/11/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They had what I needed. The price was goid. Quick delivery.

  Review of 6/20/24, following an experience of 6/11/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The therafirm stockings are wonderful, great quality lasting through many washes and keep their compression. I usually call to order and the process is so easy along with the efficient and cariing manner of the person completing the order. Good Job!!

  Review of 6/20/24, following an experience of 6/13/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  From the time of order to shipping was 4 days?

  Review of 6/20/24, following an experience of 6/12/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  very good service

  Review of 6/20/24, following an experience of 6/10/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great customer service and product. They made it very easy to make an exchange for a size that accommodated me better.

  Review of 6/20/24, following an experience of 6/10/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to order. I called to decide what size to order and the person was helpful. The order arrived on time. The socks fit fine.

  Review of 6/20/24, following an experience of 6/11/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I am so glad I can talk to you on the phone. I always seem to have so many questions. You guys are terrific!

  Review of 6/20/24, following an experience of 6/14/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  First time ordering... so good so far

  Review of 6/20/24, following an experience of 6/14/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  It is ok

  Review of 6/20/24, following an experience of 5/31/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Every BrightLife employee is professional, knowledgeable, helpful, patient and kind. The products are excellent.

  Review of 6/20/24, following an experience of 6/13/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The person who got the order was very helpful and kind

  Review of 6/20/24, following an experience of 6/10/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fits great

  Review of 6/20/24, following an experience of 6/10/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I cannot wear them an xl is too small for me. No fault of yours. Need to find a plus size seller. Thank You

  Review of 6/20/24, following an experience of 6/10/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I ordered the wrong size, was told by a member of my care team to order one size larger then needed, which turned out to not always be true. I called and was told to return them even if they had been used, return items are donated to the VA. The agent told me there would be a return label emailed, no cost for returning. This has been the best experience. I plan on ordering more.

  Review of 6/20/24, following an experience of 6/7/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Was a big mix”-up with initial order, but BrightLife staff was very helpful in fixing it

  Review of 6/20/24, following an experience of 6/10/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Thei llght support of these NYLONS Are wonderful n hold their elasticity for months..... Thank You.,... GOD BLESS🙏🙏🙏

  Review of 6/20/24, following an experience of 6/10/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  no specials

  Review of 6/20/24, following an experience of 6/7/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was easy to determine which hose I needed, easy to order, and the correct hose arrived quickly.

  Review of 6/20/24, following an experience of 5/31/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast Delivery. Good Quality. But i have only had them 2 days. so I can't comment on the wear.

  Review of 6/20/24, following an experience of 6/9/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  A wonderful experience all around and a great product with awesome customer service!

  Review of 6/20/24, following an experience of 6/7/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have enjoyed a good relationship with the various sales people. They guided me to a more comfortable stocking.

  Review of 6/20/24, following an experience of 6/1/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Order from them on a regular basis .they have a wide variety on their website ,and prices are budget friendly. The shipping is fast. Mine arrive within 3 days, even when it says up to 7dsys. Recommended their websites to others and they order also.

  Review of 6/20/24, following an experience of 6/3/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I really like their product and timely time i received my order.

  Review of 6/20/24, following an experience of 6/7/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have wore compression socks my whole life, and these are the best I have ever used. Soft, thin, and comfortable.

  Review of 6/20/24, following an experience of 6/3/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The order was received earlier than expected and everything was correct. I have ordered over the past years and received very good service. Yes, I will purchase from them again.

  Review of 6/20/24, following an experience of 6/2/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent product and service.

  Review of 6/20/24, following an experience of 5/30/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The best compression socks I have purchased.

  Review of 6/20/24, following an experience of 6/7/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I've been very pleased with the quality of stockings I've purchased in the past year. And I'm also very please with the information and recommendations I have received from employees of the website.

  Review of 6/20/24, following an experience of 5/30/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  ease of ordering and pricing

  Review of 6/20/24, following an experience of 5/31/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The fit is good and the material is fine.

  Review of 6/20/24, following an experience of 6/10/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I'm very satisfied with the Mediven compression socks I have ordered from BrightLife. I especially like their size guide and ability to choose ones that are shorter from knee to floor. I order the petite for my daughter. We both wear knee-highs with mild compression. .

  Review of 6/20/24, following an experience of 5/27/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Products are outstanding and costs are competitive. But for two different orders, products were delivered between 2-3 days later than jprojected (and the three produts involved were transported with three different carriers (USP, FEDEF and DHL). We're still talking of deliveries within a week. If you're not in an urent hurry - I still recommend using Brightlife Direct.

  Review of 6/20/24, following an experience of 5/27/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service and communications about status of order.

  Review of 6/20/24, following an experience of 5/27/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great selection of socks for those who need the support of socks that help with swelling especially for work and travel. These are amazing and I have tried them all.

  Review of 6/20/24, following an experience of 5/28/24 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Terrible experience!

  Review of 6/20/24, following an experience of 5/29/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that! It sounds like things didn’t go as planned, and that’s definitely not the experience we want our customers to have. We'd love to learn more about what went wrong so we can make things right. Your feedback is really important to us, and we’re committed to making sure your next experience is a positive one. Thanks for sharing your experience with us!

• 4 / 5

  

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  very helpful But it seems they don’t stay as tight and they stretch out really easy when I’m already has

  Review of 6/20/24, following an experience of 5/28/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It’s user friendly, I had no problems with website.

  Review of 6/20/24, following an experience of 5/25/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I was able to wear some socks and return them after wearing. I did find the best socks.

  Review of 6/20/24, following an experience of 5/28/24 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  the color is yellow. So sad

  Review of 6/20/24, following an experience of 5/27/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that the color isn’t what you expected. We can understand why that would be disappointing, especially if you were looking forward to a specific shade. Thanks for your feedback, and we’ll work on how we can improve the color swatches on our website.

• 5 / 5

  

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  Great selection; email updates about the order; return process

  Review of 6/20/24, following an experience of 5/27/24 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I found the pad to be a little bulky making it somewhat difficult to fit inside a bra.

  Review of 6/20/24, following an experience of 5/29/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thanks for sharing your thoughts! We can see how a bulky pad would be frustrating and uncomfortable, especially when it’s not fitting well inside a bra. We really appreciate your feedback. Your comfort and satisfaction are really important to us, and your feedback helps us get better. Thanks for sharing your experience with us.

• 5 / 5

  

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  I reached out to customer service regarding out of stock items on my order and they were responsive, helpful, and friendly. An overall excellent experience.

  Review of 6/20/24, following an experience of 5/29/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I don’t use the website. I always call my order in. I don’t have a computer and I don’t like using the websites.

  Review of 6/20/24, following an experience of 5/28/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  compression socks are great quality bought 3 pair - really keep swollen feet down and I have wide calfs so fit good.

  Review of 6/20/24, following an experience of 5/17/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great staff, find what you need and excellent communication on shipping, etc. However have SUGGESTION: if you can put the Manufacturer number on some of the hosiery it would help a lot. SADLY, Sigvaris knee highs that say "20-30mm compression" are NOT the same compression between the 442x, 842x, and 553X knee high, even though boxes say it's the same compression.

  Review of 6/20/24, following an experience of 5/25/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  fast and convenient service. Very courteous customer service.

  Review of 6/20/24, following an experience of 5/24/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  always outstanding service....been with them for 20 years.

  Review of 6/20/24, following an experience of 5/24/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I’m very glad to have the site. I know when my hose are coming on sale and this helps me a lot. I appreciate it. Thank you

  Review of 6/20/24, following an experience of 5/22/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  compression socks are great quality bought 3 pair - really keep swollen feet down and I have wide calfs so fit good.

  Review of 6/20/24, following an experience of 5/17/24 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Having placed an order for badly needed knee highs for 2-week road trip, they were sent back for incomplete address. After calling and speaking to a customers service representative I managed to get them redelivered to a relative whom I was visiting and supposedly they would be sent FedEx 2 day delivery. Not so - instead they shipped the order USPS ground with expected delivery in 1-5 business days! I couldn’t believe it! After all the effort the Service Rep made to get them to me ASAP their shipping department just ignored the instructions and did their normal routine. So once again I to had to arrange to have them delivered AGAIN to my residence and hope they arrived before I got home from my trip. In the past I’ve never had such terrible service from BrightLife but this has been the worst experience and when I asked for them to issue a full or 50% credit back they only offered to do 10% of one pair. I said I deserve more than that and they only gave me 20%. Big whoop! From now on I’ll order directly from the manufacturer if possible.

  Review of 6/20/24, following an experience of 5/24/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  This is definitely not the experience we want you to have! We're really sorry you had to go through all that hassle, especially when you needed those knee highs urgently for your trip. It’s definitely disappointing to hear that our team didn’t follow through with the expedited delivery as promised. We truly appreciate your loyalty to BrightLife, and it's really concerning to hear about your recent experience. It’s clear we let you down this time, and for that, we're genuinely sorry. We understand why you’re feeling upset, especially with the difficulty in arranging deliveries and the underwhelming compensation offered. Your feedback along with our team so we can address these issues and improve our processes. Thanks for sharing your feedback, and we hope we can make your next experience a much better one.

• 5 / 5

  

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  One call to reach expectation

  Review of 6/19/24, following an experience of 6/10/24 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Comparing to other companies, I had to pay for shipping with Bright Life direct yet the order took longer to receive or had a delay in shipping than other places I’ve ordered from. Hope the products are as expected.

  Review of 6/19/24, following an experience of 6/12/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thanks for sharing your experience with us. We totally understand how frustrating it can be when shipping takes longer than expected, especially when you've paid for it. We always aim to provide speedy and reliable shipping and your feedback is super important and we’re definitely going to look into ways to improve our shipping process. Please note that we do offer free shipping for our customers if the order will reach $100. Also, weekends and/or holidays are not included in our delivery timeframe. We really hope the products exceed your expectations once they arrive! Thanks for sharing your feedback with us.

• 5 / 5

  

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  I had a great experience purchasing these socks and was taken care of by the representative Keith

  Review of 6/19/24, following an experience of 6/10/24 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I have been a customer for over 10 years. I ordered on May 23. On June 12 I still had not received a shipping confirmation even though the website states that orders are usually shipped with in 24 hours and I checked and my credit was charges on May 24. I contacted customer service rep Ray and he simply said there was a mix up on their end and that he placed a new order.WOW no effort to appoligize or offer a discout of any kind. Three weeks in and I am exactly where I started. It is ridiculous that I have to be responsible for letting a company know they have not filled an order. If I had not followed up I suppose they never were going to provide the purchased product

  Review of 6/19/24, following an experience of 6/12/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We appreciate your support with us for over 10 years—it really means a lot to us. We're really sorry to hear about the trouble with your recent order and we totally get how frustrating this situation must be for you. It's definitely not cool that you had to follow up on your own to get things moving. We hear you loud and clear, and we should've caught and fixed this much sooner. We're making sure this feedback gets to our team so we can do better next time. We genuinely appreciate your patience and your feedback—it helps us improve and ensure this doesn't happen again. Thanks for giving us the chance to make this right. Your satisfaction is super important to us!

• 5 / 5

  

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  Efficient service - Shipping costs way too much and delivery was NOT on my porch but in a mailbox far from the house....- I had asked about that.

  Review of 6/19/24, following an experience of 6/6/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always quick shipping. Always great customer service. Allegro products (their house brand) are affordable and high quality products.

  Review of 6/19/24, following an experience of 6/10/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Love them

  Review of 6/19/24, following an experience of 5/30/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  All good and I arrived on time

  Review of 6/19/24, following an experience of 5/28/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to order. A variety of merchandise. Best vendor of quality compression socks/stockings I’ve seen online.

  Review of 6/19/24, following an experience of 5/27/24 by A A. *

  *Pseudonymized data at the request of the author

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