Customer reviews for brightlifedirect.com

4.6 / 5

Calculated from 2240 reviews obtained over the last 12 months

8372 reviews since 26/05/2023

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icon sparkle Review Summary

Bright Life is praised for its comfortable and effective compression stockings. The easy-to-use website and excellent customer service enhance the shopping experience.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information brightlifedirect.com

  • Company

    BrightLife Direct

  • Description

    BrightLife Direct, Inc. has been serving the greater community of people who wear medical compression garments for over 30 years.

  • Address

    1840 Enterprise Drive 48309 Rochester Hills, MI

  • Website

    https://www.brightlifedirect.com/

  • Category

    Health and beauty

Contact BrightLife Direct

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icon sparkle Review Summary

Bright Life is praised for its comfortable and effective compression stockings. The easy-to-use website and excellent customer service enhance the shopping experience.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 4 / 5
    Edit Flag

    The product was exactly what I needed and was good quality. The shipping time really wasn't awful considering it was coming from the US to Canada. I think it took approximately 3 weeks to get here. I can't say much in terms of the tools they give for sizing because I already knew what size was needed. The sizing was accurate. The only issue I really had was that there is no personal profile to log into in the website. So when I was trying to look for the tracking info, I had to go looking through all of the emails sent from Brightlife to find it. Would be easier to look up if they had a profile on their website that they updated with tracking info. They also have a points system that I'm not sure how that functions without having a profile to see how many points you've earned.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 1 / 5
    Edit Flag

    I spent $400 on compression stockings that are way under compression. I ordered my usual 30-40 mmhg but these are very easy to put on and even loose. I got the correct sizes but this is still an issue. A lot of money wasted. I wouldn’t repurchase again. Very upset.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
    Flag

    We're really sorry to hear about your experience. Spending $400 and not getting the compression you need is definitely upsetting. It sounds like something went wrong with the compression level and even with the right size, you should be getting the proper support. Please note that for international orders, you may return the order to us and provide us with the tracking information for documentation. Once the package is delivered to us, we can process a refund for the items. Your satisfaction is important to us and we appreciate you for bringing this to our attention.

    Answer by A A
    Flag

    Thank you for your message and your concern. The shipping to return this will be over $100 which is not something I can afford upfront unfortunately.

    Show exchanges Hide exchanges
  • 1 / 5
    Edit Flag

    Terrible. I received a used sleeve in the wrong color.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
    Flag

    That sounds incredibly frustrating, and we're so sorry you had to deal with that. Receiving a used sleeve in the wrong color is absolutely not the experience we want our customers to have. We’ll make sure our customer service team contacts you right away to sort this out. Thanks for letting us know so we can address this and ensure it doesn’t happen again.

  • 5 / 5
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    excellent products and service!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Thank you very pleased with your Product .!!!

    Review of , following an experience of by L K. *

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  • 5 / 5
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    All is good.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Process from ordering to delivery to instructions on the use the garments was absolutely perfect.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    great service

    Review of , following an experience of by A A. *

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  • 5 / 5
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    This product is made with high-quality materials.

    Review of , following an experience of by JESSICA T.

  • 5 / 5
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    excellent help, start to finish

    Review of , following an experience of by JOSEPH S.

  • 5 / 5
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    Every thing was very good. The product and the customer service. Love MEDVEN

    Review of , following an experience of by MARY M.

  • 5 / 5
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    Prompt service. Product per advertised. Recommended as a vendor.

    Review of , following an experience of by TOMMY K.

  • 5 / 5
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    Great, easy purchase.

    Review of , following an experience of by MARY P.

  • 5 / 5
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    Easy to order. Efficient processing of orders.

    Review of , following an experience of by LINDA S.

  • 5 / 5
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    Fast shipppng and wonderful website that was easy to understand. These are quality stockings that I will use every day.

    Review of , following an experience of by DONNA D.

  • 5 / 5
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    All was great

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Orders have been shipped quickly and were emailed updates

    Review of , following an experience of by MARY D.

  • 5 / 5
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    Always have a great experience with Brightlife direct, they are outstanding in my book.

    Review of , following an experience of by SAMMY S.

  • 4 / 5
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    The way I received the item was disappointing. When I opened the shipping package the stockings weren’t in the box and the box was damaged and the contents were at the bottom of the shipping bag.

    Review of , following an experience of by ASHLEY S.

  • 4 / 5
    Edit Flag

    The compression is decent and keeps my feet dry.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    excellent service, good prices.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I’ve purchased 2 pairs of knee-hi support hose. The fabric is wonderful. Their website is easy to navigate and all though there are several manufacturers displaying product on the Brightlife website, the sizing information is extremely easy to understand and helpful.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Easy to order, items were in stock for the best price with free shipping. Order arrived and was complete. Very satisfied.

    Review of , following an experience of by A A. *

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  • 4 / 5
    Edit Flag

    good

    Review of , following an experience of by A A. *

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  • 5 / 5
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    The compression socks fit well, don't slide down or cut off circulation. Perfect!

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great!

    Review of , following an experience of by A A. *

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  • 2 / 5
    Edit Flag

    Difficult to use Rewards. Would like to see search options for size.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
    Flag

    Thanks for your feedback! We're sorry to hear you're having trouble using the Rewards. We're always looking to improve, so your suggestions for size search options are super helpful. Thanks for helping us get better!

  • 3 / 5
    Edit Flag

    It was easy to order and the prices were good but it took much longer than I expected for my order to ship.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
    Flag

    Thanks for sharing your thoughts with us. We're happy to hear that you found our ordering process easy and the prices great! We understand that waiting longer than expected for your order can be frustrating. We're working hard to improve our shipping times so you can get your order faster. Your feedback really helps us make things better!

  • 5 / 5
    Edit Flag

    Wore them for the first time, they were very comfortable. However.... Once I figured out how to put them on with the with the foot slip. Taking them was a little harder. I would recommend them to my friends.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    All was good. I did this the other day but some thing froze and I could not send it. You guys are great.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    I had questions so I called them. CUSTOMER SERVICE was very helpful

    Review of , following an experience of by A A. *

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  • 5 / 5
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    I don’t have trouble finding what I am looking for. When I have had questions they have always been most helpful.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Great service and great socks

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great selection. Easy to navigate website. Prompt delivery and free easy returns. Fantastic customer. 10 stars!!!*********

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    received my item promptly, and it was the correct item

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Easy to order

    Review of , following an experience of by LUCIA J.

  • 5 / 5
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    It was good

    Review of , following an experience of by CAROL M.

  • 5 / 5
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    The phone representative helped me choose a better-fitting lymphedema sleeve than the one I currently have. Great service and competitive pricing. I will use them again in the future.

    Review of , following an experience of by GAIL L.

  • 5 / 5
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    Great customer service and good merchandise! Thank you.

    Review of , following an experience of by J O. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    BrightLife Direct provides the best service with the diligent and kind employees. I purchase the Sigvaris brand of medical stockings because of the comfort and the attractive sheer option.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    It was easy to find the item I wanted to order and the shipping was quick! Great experience all around.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Great company!

    Review of , following an experience of by A A. *

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  • 4 / 5
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    The site itself is user friendly and good detail.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    I am very happy with order.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Navigation was fine once I dialed the right number. Service was excellent and so is the product.

    Review of , following an experience of by A A. *

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  • 3 / 5
    Edit Flag

    When I searched your site for products made by Jobst, there were numerous selections but not the ones I ultimately ordered. If I hadn't saved an old box from the manufacturer which contained a product code, I would not have been able to find it on your site. It was quite disappointing.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
    Flag

    We appreciate you taking the time to share your experience. We can see how frustrating it must have been to search for specific Jobst products and not find what you were looking for. Using the product code from an old box is definitely resourceful. Your feedback is super helpful, and we’re going to look into making our search function more intuitive so that you can find exactly what you need without any hassle.

    Answer by A A
    Flag

    Thank you, and I hope this message isn't going out to be distributed on the web. The only reason that I provided any comments at all was to assist your company which I like very much. It was not meant to be a critical review that anyone outside of your company should read. Thank you again. Glen

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  • 5 / 5
    Edit Flag

    Easy to order. Great products!

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    I ordered 3 pr of Juzo stockings on B2G1 promotion. I ordered the same size as I have for years, Short,I. The new stockings were much smaller both in length and width. I returned them for another style. They were too small also. I returned them for a refund. Easy to return. Just take package with return label to a post office. Refund in just a few days.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    multiple choices in product,reasonably priced. Product ships quickly and they have good customer service if you need them. I have sent a lot of people their way.

    Review of , following an experience of by CINDY M.

  • 5 / 5
    Edit Flag

    Arrived very quickly. Price was great. The armsleeve and gauntlet look very wonderful especially since they matched the shirt color I was wearing!

    Review of , following an experience of by CHARLENE RICHARDSON A.

  • 5 / 5
    Edit Flag

    get the help I need

    Review of , following an experience of by EDITH P.

  • 5 / 5
    Edit Flag

    Speedy turnaround time on orders, and customer service has been excellent. Though the accumulated points system helps to reduce costs a little bit, all but a few items are VERY expensive. That said, this store always seems to have the items you want in stock in the size you need.

    Review of , following an experience of by DEAN B.

  • 5 / 5
    Edit Flag

    Answered questions on the phone. Received order quickly. I will use them again in the future.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    The young woman who helped me was very professional . Helped with measurements and was very polite. Thank you for providing excellent coustomer service.

    Review of , following an experience of by DEBORAH H.

  • 5 / 5
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    Just ordered stocking by phone. Salesperson was very helpful and very knowledgeable.

    Review of , following an experience of by SUSAN G.

  • 5 / 5
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    The product was delivered on time. But I won't pick it up for 2 more weeks when i go to that address. Thank you.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    The order arrived in a timely fashion, and the price was good.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Easy to order. Excellent products

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Great job. Ordering and delivery.

    Review of , following an experience of by A A. *

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  • 2 / 5
    Edit Flag

    TO GET COMPRESSION LEGGINGS THAT FIT MY LEG, THE WAIST IS SO SMALL, I CAN'T GET THEM UP.OVER MY BUTT. I HAVE TO RETURN THEM.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
    Flag

    Thanks for letting us know about the issue with the compression leggings. It sounds like finding the right fit has been a bit tricky. No worries, you can return them and we'll be more than happy to assist you with our return process. A member of our customer service team will reach out to you. Your comfort is our priority and we appreciate you for sharing your experience with us!

  • 5 / 5
    Edit Flag

    This is my 3rd time ordering from BrightLife Direct. And once again, they did NOT disappoint! I received my order on time, as promised, with no damage. I did order the wrong size. They let me return it & sent me the correct size I needed, no problem. They even paid for the return postage. I also saved 15% on my order by signing up for their texts. So their price was lower than Amazon's! I am very happy with my purchase.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    She helped nicely and the shipping was on time.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    website is easy to navigate. You can access previous order so you order correct product. Quick delivery. Came within 4 business days.

    Review of , following an experience of by A A. *

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  • 4 / 5
    Edit Flag

    haven't received the package yet...

    Review of , following an experience of by THOMAS M.

  • 5 / 5
    Edit Flag

    I needed to do an exchange and it was taken care of in a snap. The shipping label arrived while I was still on the line! Very polite and helpful person assured me that as soon as the post office notified them that they had the package, my new sleeve would be shipped. Took less than 10 minutes to accomplish everything. Thanks Brightlife!

    Review of , following an experience of by SANDRALEE J.

  • 2 / 5
    Edit Flag

    Bad quality of material.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
    Flag

    We're really sorry to hear that your purchase did not meet your expectations. We're all about providing high-quality products, so it's disappointing to learn the material didn’t hit the mark. Thanks for bringing this to our attention. Your feedback is super valuable as this helps us improve our product offerings. Thanks for sharing your experience with us!

  • 5 / 5
    Edit Flag

    Well, since I do not understand computers I spent about an hour trying to put my order in; but i gave up and phoned and a very nice lady helped me get my order in.

    Review of , following an experience of by THERESA M.

  • 5 / 5
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    Items were shipped quickly. Return & re-order process was simple.

    Review of , following an experience of by NICOLE S.

  • 5 / 5
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    Have no problem

    Review of , following an experience of by A A. *

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  • 5 / 5
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    I have been buying there for a long time and their product and service is excellent.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Great service, great products with large selection, and great pricing,

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Dear Ones. This company provides Excellent Products and Service.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Customer service is wonderful.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Τhe best for my case,thank you very much. I will stay with for ever.!!

    Review of , following an experience of by L K. *

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  • 4 / 5
    Edit Flag

    I would have liked more details on the Jobst compression stockings product I ordered.

    Review of , following an experience of by PAULINE K.

  • 5 / 5
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    The compression socks are the best.

    Review of , following an experience of by GLENDA G.

  • 5 / 5
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    The salesperson was great

    Review of , following an experience of by A G. *

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  • 5 / 5
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    Easy to find products I’m looking for and very good return policy!

    Review of , following an experience of by LINDA S.

  • 5 / 5
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    The site is easy to use, customer service is great, and prices are the best I've found.

    Review of , following an experience of by ANN G.

  • 3 / 5
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    Some items not in stock, they are out and have to come from the manufacturer. I just hope that I actually get my order and don't have to chase it like a Trump true statement, which I've never really seen.

    Review of , following an experience of by TODD C.

    Answer by brightlifedirect.com
    Flag

    Thanks for letting us know about your experience. Waiting for items to come back in stock can definitely be frustrating and we totally get your concern about the order. Rest assured, we're on it! We're working closely with our manufacturers to get everything back in stock as quickly as possible. You shouldn't have to chase your order—our goal is to make sure it gets to you without any hassle. Thanks for your feedback!

  • 5 / 5
    Edit Flag

    Great socks in good service

    Review of , following an experience of by A A. *

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  • 4 / 5
    Edit Flag

    Excellent compression garment! I gave up trying to speak with a customer service rep because the wait was so long. So, I discovered that the way to reorder multiple units was by going to the cart. There is no option for this on the order page. So, problem solved!

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Always great house brand, good prices and great service

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    gear socks, as usual

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    site was easy to use, ordering was simple. same problem of many websites: must use email to place order, immediately start getting promotional emails until you block them.

    Review of , following an experience of by RICHARD L.

  • 5 / 5
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    Meets expectations

    Review of , following an experience of by A A. *

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  • 5 / 5
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    great company and great people

    Review of , following an experience of by A A. *

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  • 4 / 5
    Edit Flag

    I ordered the thigh high. My first pair. I had no trouble getting them on and I have arthritic hands. They were comfortable. The wide band at top stayed in place. They were a bit warm but it is summer.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    It was easy to find what I wanted, the socks were shipped promptly, and they work well.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    It fits perfect

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Very fast shipping, ordering went smoothly, great site and great products. Well pleased would highly recommend them.

    Review of , following an experience of by A A. *

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  • 5 / 5
    Edit Flag

    Brightlight was ver yeasy to use and spot on for sizing, even if the sleeve did look short out of the wrapping. Turns out, it stretches into the exact length I need and feels wonderful as it does so. It was worth spending more on Juzo's silky soft fabric and cooler feel, especially in 100-degree weather. And the design is absolutely gorgeous. I always preferred not to draw attention, but even the plain sleeves bring questions, so I might as well have fun wearing what used to feel like a burden.

    Review of , following an experience of by KIM C.

  • 5 / 5
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    The sales rep was very helpful.

    Review of , following an experience of by ANDREW G.

  • 3 / 5
    Edit Flag

    Takes a while for shipping, with no communication. Have returned things before, went smooth.

    Review of , following an experience of by JANET G.

    Answer by brightlifedirect.com
    Flag

    Thanks for your feedback! We hear you on the shipping taking a while—waiting for an order without updates can be pretty frustrating. We're glad to know that your return experience went smoothly. We're always looking to improve, so we'll make sure to pass on your comments about the shipping communication to our team. We want to keep you in the loop every step of the way. Thanks for sharing your thoughts with us, this will help us improve our services.

    Answer by Janet G.
    Flag

    I still haven't received my order.

    Show exchanges Hide exchanges
  • 5 / 5
    Edit Flag

    Your support medical Knee highs are consistant always. They are very good quality which is what we need.

    Review of , following an experience of by BONNIE P.

  • 5 / 5
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    A live person took my call and facilitated an exchange with no hassles! Such customer service is so rare these days. Will definitely buy from them again.

    Review of , following an experience of by WISE, J.

  • 5 / 5
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    I have purchased from Brightlife Direct for many years and are very pleased with them.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Product was as ordered and delivered promptly.

    Review of , following an experience of by A A. *

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  • 5 / 5
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    Always place my order with Bright Life Direct, when I need compression stockings. Their service is amazing!! A

    Review of , following an experience of by SUSAN K.

  • 5 / 5
    Edit Flag

    They are always prompt and helpful with orders or with returns. I have been their customer for at least 4 years now.

    Review of , following an experience of by A A. *

    *Pseudonymized data at the request of the author

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