Customer reviews for brightlifedirect.com

4.6 / 5

Calculated from 2240 reviews obtained over the last 12 months

8372 reviews since 26/05/2023

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icon sparkle Review Summary

Bright Life is praised for its comfortable and effective compression stockings. The easy-to-use website and excellent customer service enhance the shopping experience.

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  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information brightlifedirect.com

  • Company

    BrightLife Direct

  • Description

    BrightLife Direct, Inc. has been serving the greater community of people who wear medical compression garments for over 30 years.

  • Address

    1840 Enterprise Drive 48309 Rochester Hills, MI

  • Website

    https://www.brightlifedirect.com/

  • Category

    Health and beauty

Contact BrightLife Direct

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icon sparkle Review Summary

Bright Life is praised for its comfortable and effective compression stockings. The easy-to-use website and excellent customer service enhance the shopping experience.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 5 / 5
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    I have been buying from Brightlife for years, great service, great product, Allegro every day. They do take a beating. Roger G.

    Review of , following an experience of by ROGER G.

  • 4 / 5
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    Easy on, easy off. Comfortable.

    Review of , following an experience of by JOHN D.

  • 5 / 5
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    All my items were in stock, promo prices were appealing, delivery time beat estimate.

    Review of , following an experience of by HOWARD M.

  • 5 / 5
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    i WARE THEM ALL THE TIME. .

    Review of , following an experience of by SHARON C.

  • 5 / 5
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    The person I spoke with to order my supplies was fantastic and they arrived very quickly. Pricing is awesome.

    Review of , following an experience of by KRIS Z.

  • 5 / 5
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    Everything was very easy - ordered same item I've used for a number of years. Very pleased with the greater selection of sizes!

    Review of , following an experience of by BRIGIT T.

  • 5 / 5
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    Excellent service and quality products. Very satisfied with purchases.

    Review of , following an experience of by MARK W.

  • 5 / 5
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    Always helpful in finding the items I am needing.

    Review of , following an experience of by CAROL L.

  • 5 / 5
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    I ordered by phone

    Review of , following an experience of by ALFRED J.

  • 5 / 5
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    As always, prompt delivery of the ordered items. The stockings are as advertised.

    Review of , following an experience of by CATHERINE N.

  • 5 / 5
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    Phone order. Everything very satisfactory.

    Review of , following an experience of by KENNETH R.

  • 5 / 5
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    the sigvarus compression hose 60% cotton are wonderful.

    Review of , following an experience of by GARL G.

  • 4 / 5
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    Sigvaris knee socks are extremely comfortable but I'm not certain that the graduated compression (which is perfect) will last long given the material; time will tell but for now ... they're great!

    Review of , following an experience of by CARLA F.

  • 3 / 5
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    The delivery was very slow.

    Review of , following an experience of by THERESA S.

    Answer by brightlifedirect.com
    Flag

    We're sorry to hear that your delivery was slow. We strive to get orders to our customers as quickly as possible, and it's disappointing to hear we fell short this time. Your feedback is valuable and we’ll work on improving our delivery times. Thank you for sharing your experience and we hope to serve you better in the future.

  • 5 / 5
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    Always great products and service

    Review of , following an experience of by BRUCE P.

  • 5 / 5
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    Customer service very helpful with my selection of correct compression stockings, ease of placing order and delivery excellent.

    Review of , following an experience of by H C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Brightlife has met my needs for over 15 years. Excellent service and quality clothing. Thank you and hope your high standards never change

    Review of , following an experience of by ABATE R.

  • 5 / 5
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    They fit well and are comfortable.

    Review of , following an experience of by ROBERT F.

  • 4 / 5
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    site navigation was good, delivery was prompt.

    Review of , following an experience of by STEPHEN L.

  • 5 / 5
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    very satisfied over several years

    Review of , following an experience of by DONALD C.

  • 5 / 5
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    There wasn't an option to choose the strength of the support.

    Review of , following an experience of by KATHARINE S.

  • 3 / 5
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    Good customer service, but very slow delivery, at least for international orders.

    Review of , following an experience of by MARIA C.

    Answer by brightlifedirect.com
    Flag

    Thanks for your feedback! We're glad to hear you had a good experience with our customer service, but we're sorry the delivery was slow. We’re working on improving our international shipping times to better serve you. Thank you for your patience and for sharing your experience with us!

  • 4 / 5
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    The stockings Ipurchased are just what I need.

    Review of , following an experience of by NANCY M.

  • 5 / 5
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    Allegro surgical weight open toe are the best compression hose on the market. They are durable. They can be washed multiple times. I've tried several brands and these are by far the best

    Review of , following an experience of by DENISE R.

  • 5 / 5
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    I’m an older senior so I had help but it went smoothly.

    Review of , following an experience of by SANDRA F.

  • 5 / 5
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    Brightlife direct is a dependable place to shop. Site is easy to navigate, ordering is very easy, and delivery's are always prompt.

    Review of , following an experience of by JUDY T.

  • 5 / 5
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    Very knowable people on the phone Every Time I have called and ordered from you folks. And fast shipping even though it was USPS..... but I guess anything beets Fed-ex. Aces in my book.

    Review of , following an experience of by DANIEL S.

  • 5 / 5
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    Your compression sock fit me the best, thank you.

    Review of , following an experience of by PAMELA SUE B.

  • 5 / 5
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    Exactly what I ordered! Arrived quickly.

    Review of , following an experience of by JANEL G.

  • 5 / 5
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    All 5 star. From reception to arrival. I am very impressed with the whole experience and the stockings are comfortable and an excellent garment to wear. Thank you. Julia ⚘️

    Review of , following an experience of by JULIA W.

  • 4 / 5
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    Don't find the items that I want to order on your web sight. Have to call to place an order.

    Review of , following an experience of by T S. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    After order was placed, the item took more than a week to ship. Once received, the item reasonably met expectations. The item descriptions on the web site could have been more concise.

    Review of , following an experience of by JOHN F.

  • 1 / 5
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    I never received my order. No one answererd my e-mails. Wasted a lot of money for nothing. Don’t buy here, it’s all fake.

    Review of , following an experience of by ASJA L.

    Answer by brightlifedirect.com
    Flag

    We're really sorry to hear about your experience. It’s unacceptable that you haven’t received your order and haven’t had any response to your emails. We want to address this right away. Our customer service team will reach out to you and we’ll investigate what happened and work to resolve it. We appreciate you for bringing this to our attention and we’re here to help get this sorted out.

    Answer by Asja L.
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    I‘m happy to hear that. I ordered medical gloves which are urgently needed. They were supposes to be delieverd by the middle of july. Thank you for your kind reply. I hope you‘ll find out what happened.

    Show exchanges Hide exchanges
  • 5 / 5
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    I do order online most of the time. The website is very easy to navigate.

    Review of , following an experience of by PATRICIA G.

  • 5 / 5
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    Nothing to report. Order accomplished desired end result.

    Review of , following an experience of by C D. *

    *Pseudonymized data at the request of the author

  • 1 / 5
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    Two times used already torn

    Review of , following an experience of by MOHAMMAD A.

    Answer by brightlifedirect.com
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    We're really sorry to hear that your item was already damaged after just two uses. That's definitely not the quality we aim for. We appreciate you for bringing this to our attention and we'll look into this on how we can improve our products. Thanks for sharing your experience, and we hope to serve you better in the future.

  • 5 / 5
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    Quick service. Wide availability of products.

    Review of , following an experience of by KATHRYN F.

  • 5 / 5
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    I have been ordering from Brightlife for a number of years. Ordering online is very easy and if it is necessary to call customer service they are always very helpful.

    Review of , following an experience of by PATRICIA G.

  • 5 / 5
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    Feels great.

    Review of , following an experience of by R W. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I have only had great experiences every time I place an order. I receive my products promptly and the quality is excellent. The team members are always helpful.

    Review of , following an experience of by S T. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I have been using their products for many years. I have found them to be very reliable and their service is always the very best.

    Review of , following an experience of by DEWAYNE H.

  • 5 / 5
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    I found it is best for me to order men's knee highs because the feet are larger. My feet aren't particularly large, but I have toe problems and these Ease knee highs with the "balloon toes" are the most comfortable knee highs I own. I have tried many different brands over the years and, for me, these are the best!

    Review of , following an experience of by JOYCE S.

  • 4 / 5
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    order received quickly Fit okay

    Review of , following an experience of by DAVID S.

  • 5 / 5
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    I have not even received the product yet ordered. You are a little premature.

    Review of , following an experience of by DAN H.

  • 5 / 5
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    Love Brightlife. My husband and I are very pleased with the product we use.

    Review of , following an experience of by MARTHA G.

  • 5 / 5
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    Easy to order, super fast delivery! Great descriptions

    Review of , following an experience of by KARI A.

  • 5 / 5
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    Definitely the bedside for compression products, choice, quality, price but most especially they excel in customer service.

    Review of , following an experience of by CARMEN R.

  • 5 / 5
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    Affordable high quality compression wear that's delivered free to your doorstep. My daughter has POTS and the Allegro products are her go-to for the last 7 years. The rewards program is a plus.

    Review of , following an experience of by CHERYL G.

  • 5 / 5
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    Always a great product and fast delivery!

    Review of , following an experience of by FRANK AND BARB B.

  • 5 / 5
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    Everything was fine.

    Review of , following an experience of by REGINALD&MAVIS M.

  • 5 / 5
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    Very comfortable! Look nice on

    Review of , following an experience of by SANDI A.

  • 5 / 5
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    Top notch! I've been buying their Allegro stockings for years; they're great!

    Review of , following an experience of by SANDY M.

  • 3 / 5
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    not as padded as I had expected.

    Review of , following an experience of by DOLPH W.

    Answer by brightlifedirect.com
    Flag

    Thanks for sharing your feedback. We're sorry to hear that the padding wasn’t what you expected. If you’re looking for an alternative, our customer service team can help recommend a different product that might better meet your needs. We want to ensure you’re completely satisfied with your purchase. Thanks again for letting us know, and we’re here to help you find the right fit!

  • 4 / 5
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    All ok found what I needed

    Review of , following an experience of by JANINE G.

  • 5 / 5
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    Good

    Review of , following an experience of by WILLIAM A.

  • 5 / 5
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    My phone conversation and order went well. Agent was kind, efficient and took care of all my needs quickly.

    Review of , following an experience of by MARISELA G.

  • 3 / 5
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    Only one of two items ordered came in correct size. I needed 20-30 mm and was sent 15-20, Now i get to pay for shipping on return. I am not happy.

    Review of , following an experience of by JOYCE K.

    Answer by brightlifedirect.com
    Flag

    We're sorry to hear about the mix-up with your order and the inconvenience of having to pay for return shipping. That’s definitely frustrating. We appreciate you for bringing this to our attention and we'll look into this so we can improve our process and ensure that this will not happen again. Thanks for sharing your experience with us and we hope to serve you better in the future.

  • 5 / 5
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    This site deserves a "10" Had a little glitch in my order but they responded immediately and solved the problem. Rare today!! Will use them again if needed.

    Review of , following an experience of by DEANNE BUNTON A.

  • 3 / 5
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    The fabric is good, but it’s hurting my toe nails. I wish they’re little bit loose at the toes.

    Review of , following an experience of by LINH L.

    Answer by brightlifedirect.com
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    Thanks for sharing your thoughts. It’s great to hear that you like the fabric, but we're sorry to hear about the discomfort with your toenails. We can help you find a style with a bit more room in the toe area. Please reach out to our customer service team for assistance with an exchange or a recommendation. Your comfort is important to us, and we’re here to help you find the perfect fit! Thanks for sharing your experience with us.

  • 5 / 5
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    good products

    Review of , following an experience of by MARGIE P.

  • 4 / 5
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    Previously had friendly, helpful advice on sizing when ordering 2 compression calf wraps. When my order arrived in 2 identical boxes I discovered that the product in-side one of the boxes was an incorrect size??? Called customer service who apologized and immediately ordered a replacement, and emailed me a return shipping label for returning the incorrect item. Again excellent service! Had I not had this little inconvenience my rating of the Company would be 5 Stars!

    Review of , following an experience of by D T. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Love this toe cap! For off the shelf It does a better job compressing my toes than my custom ! Highly recommend !

    Review of , following an experience of by PAMELA F.

  • 5 / 5
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    They offer a great selection, are helpful and have great customer service. Have been ordering from them for years and never disappointed.

    Review of , following an experience of by LYNN M.

  • 5 / 5
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    Always pleased with my order!fast shipping and reliable customer service

    Review of , following an experience of by MARIA C.

  • 5 / 5
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    Excellent

    Review of , following an experience of by COLIN S.

  • 5 / 5
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    Love them. The minute I put them in my shoes my feet and knees felt better.

    Review of , following an experience of by ANNA M.

  • 5 / 5
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    I'm ordering the same thing every time, so my navigation is pretty straight forward. But on those occasions when I'm curious about other things it's easy to maneuver.

    Review of , following an experience of by CLIFFORD L.

  • 5 / 5
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    Very satisfied

    Review of , following an experience of by LAWRENCE S.

  • 2 / 5
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    Too big. Too short

    Review of , following an experience of by JUDY D F.

    Answer by brightlifedirect.com
    Flag

    We're sorry to hear that the fit wasn’t right for you. It’s important to get the size just right for comfort and effectiveness. Our customer service team can assist you with an exchange or help you find a size that fits better. Please reach out and we’ll make sure you get exactly what you need. Thanks for your feedback, and we’re here to help!

  • 5 / 5
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    Website is easy to navigate. The allegro support hose are an excellent product.

    Review of , following an experience of by BECKY L.

  • 5 / 5
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    everythig was great

    Review of , following an experience of by D H. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    The agent was was courteous snd helpful However I requested closed toe compression socks snd received open toe socks The product came in a timely manner and fit properly

    Review of , following an experience of by MICHAEL H.

  • 4 / 5
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    the customer service has always been very professional. Thank you

    Review of , following an experience of by MARY H.

  • 4 / 5
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    Site navigation is set up conveniently. The delivery was made in a reasonable time. The customer service was good. Thank you, BrightLife! The only disappointing thing is that the cotton knee compression stockings by Sigvaras weren't as good as in the old times.

    Review of , following an experience of by CHONG M.

  • 4 / 5
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    I have used these socks for 15 years. Quality is excellent. Only disappointment is they eliminated some of the sizes available.

    Review of , following an experience of by ANN G.

  • 5 / 5
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    Great prices on great products.

    Review of , following an experience of by GREGORY K.

  • 5 / 5
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    When my dr said to not use socks yet the return was easy

    Review of , following an experience of by ARNOLD S.

  • 5 / 5
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    I have made several orders in the last few weeks and I very pleased with the quality of the compression stockings I have purchased. More than that, I am very pleased with the customer service I have received. So many companies no longer have any so called customer service and I am so pleased to actually talk with a live person. Thank you for caring about the customer.

    Review of , following an experience of by G O. *

    *Pseudonymized data at the request of the author

  • 3 / 5
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    hard to put on

    Review of , following an experience of by CATHERINE W.

    Answer by brightlifedirect.com
    Flag

    We're sorry to hear that you’re finding the compression socks hard to put on. It’s important that they’re comfortable and easy to use. If you’d like, our customer service team can help you find a different style or size that might be easier to put on. Just let us know and we’ll do our best to assist you. Thanks for sharing your feedback and we’re here to help make things easier for you!

  • 5 / 5
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    Fast, courteous knowledgeable

    Review of , following an experience of by DONALD F.

  • 5 / 5
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    Customer representative Charmaine was very helpful about the shipping delay on my stockings. I have received the stockings and they appear to be just what I ordered.

    Review of , following an experience of by JOAN C.

  • 2 / 5
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    I think it is gthe shipping service. I should have a. New pair off stockings size short by. Now. Paid for expedited I think. Sorry to go to bad rating but my Lymphodema is raveling. On way. To doc No time to edit. Pls text reply or call after 1 ppm. Tnx

    Review of , following an experience of by GRATIA R.

    Answer by brightlifedirect.com
    Flag

    We're really sorry to hear about the delay and the impact it’s having on your condition. That sounds incredibly stressful. We’ll make sure to look into this and ensure that this will not happen again. Thank you for letting us know, and we’re here to support you.

  • 4 / 5
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    sox are good----I like them

    Review of , following an experience of by L K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    the y are very good at there job.

    Review of , following an experience of by WILMA S.

  • 5 / 5
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    I called customer service , I asked about which socks were for me. I had picked out three that might work. We discussed those three. The representative told me I could try all three and send back any that did not work out -free. I found my sock then ordered ordered more pairs. I am extremely happy!

    Review of , following an experience of by BETTY B.

  • 5 / 5
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    Excellent efficient personable service

    Review of , following an experience of by SIDNEY C.

  • 5 / 5
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    I am pleased with how easy It was to maneuver the website. My phone call to the rep to find out if I could receive these quickly was wonderful. She was extremely helpful, Friendly, And knowledgible. The items I needed. Were in stock and will be shipped immediately. I will have them in time to use for after a couple of large surgeries. Thank you again for your efficient service. I immediately received an email showing all of the information.And was happy to see it was perfect.I look forward to receiving my wraps.

    Review of , following an experience of by LINDA L.

  • 3 / 5
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    Website hard to understand difference in socks and wraps. Easy to confuse items

    Review of , following an experience of by K B. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
    Flag

    Thanks for pointing this out. We definitely want our website to be as user-friendly as possible, so it's super helpful to hear where we can improve. We'll work on making the difference between socks and wraps clearer. In the meantime, if you have any questions or need help choosing the right product, our customer service team is here for you. Your feedback helps us get better, so thanks for sharing your experience with us!

  • 5 / 5
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    I had an issue with my delivery and I never receive one of my items. Charmaine help solve my issue quickly and respectfully I really appreciate it.

    Review of , following an experience of by HIEU N.

  • 5 / 5
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    this company is so great...their customer service is fantastic and so helpful. I recommend them to all sorts of people, keep up the good work and many thanks.

    Review of , following an experience of by R S. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    I have ordered from brightlife on many occasions and have never had a problem.

    Review of , following an experience of by ED T.

  • 5 / 5
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    i was trying to take advantage of an emailed offer that did not come up when i checked out. customer service fixed it in 1 phone call n told me how to take care of for next time.

    Review of , following an experience of by DEBORAH S.

  • 5 / 5
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    I had to change the shipping address on an order I placed over the weekend, so I sent an email at 2:15pm on a Sunday. Chinie, from Customer Service, got back to me within an hour. but had to wait until Monday to contact Juzo, as it was a drop ship. She followed, up first thing Monday and got the address changed, before they could ship it. Outstanding responsiveness and follow-up!

    Review of , following an experience of by DAVE H.

  • 3 / 5
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    Like the cotton feel better than synthetic material. Still Terribly hard to get on.. will continue to try different methods..

    Review of , following an experience of by JOSEPH L.

    Answer by brightlifedirect.com
    Flag

    Thanks for your feedback! It's great to hear you like the cotton feel. Compression socks can be a bit tricky to get on sometimes. If you need any tips or tricks to make it easier, please don't hesitate to contact our customer service team, they'll be more than happy to help. We appreciate your persistence and hope you find a method that works best for you. Thanks for sharing your experience!

  • 5 / 5
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    misunder stood my order and I canceled it.Did order different brand that had an open toe for money. Waiting to see how well it works

    Review of , following an experience of by NANCY C.

  • 4 / 5
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    The web-site could use some tweeking to make adding items easier. The only other problem I have with Brightlife is that they are still not makng out the claim forms so Medicare pays for the compression garments. Otherwise they are darn near perfect.

    Review of , following an experience of by MILDRED N.

  • 5 / 5
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    i use only the Alegro brand, not interested in any other. I find whenever i go on site I am shown other more expensive brands and have to fighe to find Alegro. Soww Brands link and allow customers to choose, then show products list so we can choose. If I spell incorrectly I cant find it, am almost 76 years old, so make it easy for us seniors.

    Review of , following an experience of by CISLYN M.

  • 5 / 5
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    Excellent customer service. I always call. Phone number easily accessible on website. Little or no wait period for a Rep. to become available. Always knowledgable re product and last order.

    Review of , following an experience of by CANDACE A.

  • 5 / 5
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    Good selection and price. Shipping time not bad. I bought the Sigvaris socks

    Review of , following an experience of by MARK H.

  • 3 / 5
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    I have yet to receive my order so evaluating the product is not possible. However, the shipping and tracking information provided is substandard in my opinion. I previously ordered your products through Amazon and was pleased with the product and the speed of shipping.

    Review of , following an experience of by JAMES T.

    Answer by brightlifedirect.com
    Flag

    Thank you for your patience and for sharing your thoughts with us. It's frustrating to not have clear shipping and tracking info and we're sorry for the inconvenience. We appreciate your feedback and are constantly working on improving our services, including shipping updates. If you need any help tracking your order, our customer service team is here to assist you.

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