Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  Been wearing allegro compression knee highs from BrightlifevDirect for 18 years and I have always loved them. That is why I keep buying them. The service is fast and they always arrive on time. Thank you

  Review of 8/20/24, following an experience of 7/27/24 by BARBARA R.

• 5 / 5

  

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  This was not my first purchase and there’s a reason I keep coming back. Great quality, variety and prices!

  Review of 8/20/24, following an experience of 7/28/24 by JANILLE J.

• 5 / 5

  

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  My doctor suggested compression stockings several years ago due to a blood clot in my thigh. They also relieve the discomfort from the varicose veins in my legs and ankles. I have been ordering these stockings repeatedly for the several years. They work well and are reasonably priced.

  Review of 8/20/24, following an experience of 7/27/24 by LORRAINE R.

• 2 / 5

  

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  Bright life owes me a complete pair of wraps. I returned the set and they told me they no longer can get them for me, but they never sent the old ones back. I gave me a refund I had given them my credit card which they said they would not charge until I got my new wraps, but I didn’t get new wraps. No I don’t know if they charged my credit card or not and I didn’t get my old Rap back my new ones.

  Review of 8/20/24, following an experience of 7/24/24 by JANET M.

  Answer by brightlifedirect.com

  

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  It sounds like you're in a frustrating situation with your return and refund process. It’s important to get a clear resolution, especially if you haven’t received your old wraps back or clarity on your credit card charges. Please know that we did not charge your account but we've issued a refund instead to your original payment method since you've already returned the items to us. Since we have already processed a refund, unfortunately, we can no longer send back the old wraps to you. We appreciate you for sharing your experience with us as this will help us improve.

• 5 / 5

  

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  Great customer service over the phone, quick delivery and very good compression stockings to help your blood flow.

  Review of 8/20/24, following an experience of 7/25/24 by STEPHEN M.

• 5 / 5

  

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  I was impressed with quality and look of these support panty hose. I have been ordering from Bright Light for a long time

  Review of 8/20/24, following an experience of 7/27/24 by VICTORIA L.

• 5 / 5

  

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  Good quality of stocking socks.

  Review of 8/20/24, following an experience of 7/26/24 by BONNY C.

• 5 / 5

  

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  I’m a rather small person and I finally found a compression sock that actually goes just to the knees. They are a comfortable fit, snug and a nice slack sock.

  Review of 8/20/24, following an experience of 7/28/24 by KAY R.

• 2 / 5

  

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  Just didn’t work for me but I’m hard to fit

  Review of 8/20/24, following an experience of 7/24/24 by GARY B.

  Answer by brightlifedirect.com

  

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  We understand that finding the right fit can be challenging, especially if you have specific needs. It’s a bummer when something doesn’t work out, but we appreciate you giving it a try. If you need any help finding alternatives or have any questions about other options, feel free to reach out to our customer service team. We’re here to assist you in finding something that works better for you!

• 5 / 5

  

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  After many years of wearing compression socks, I found out the allergo brand is the best on quality, with reasonable price. As a family physician, I have advised this brand to my patients, and after using them, they have appreciated my suggestion.

  Review of 8/20/24, following an experience of 7/22/24 by IRAJ G.

• 5 / 5

  

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  I used to give up wearing compression hose in the summer because they were too warm, and didn’t fit with Sandals. And summertime is worst time for swollen ankles and calves. But now I can wear them comfortably with the open toe. And at the end of the day my legs thank me. Thank you Alllegro..

  Review of 8/20/24, following an experience of 7/23/24 by CANDACE A.

• 5 / 5

  

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  Keith was kind and helpful!

  Review of 8/20/24, following an experience of 7/25/24 by CAREN E.

• 5 / 5

  

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  Love to purchase from this company.They are always so nice and willing to help ypu with questions etc.about the item you are buying 5 Star Rating....Excellent Service & Fast Deliveries

  Review of 8/20/24, following an experience of 7/22/24 by PAMELA Y.

• 5 / 5

  

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  Website is easy to navigate. I can access my prior orders to confirm products and sizes I’m ordering. I like that. Makes reordering so easy.

  Review of 8/20/24, following an experience of 7/23/24 by LYNDA F.

• 5 / 5

  

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  Customer service is always great!

  Review of 8/20/24, following an experience of 7/17/24 by ELIZABETH W.

• 4 / 5

  

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  For the money the Allegro sheer knee high can’t be beat.

  Review of 8/20/24, following an experience of 7/25/24 by KAREN B.

• 4 / 5

  

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  Customer service was excellent

  Review of 8/20/24, following an experience of 7/24/24 by K H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  they work very well for me

  Review of 8/20/24, following an experience of 7/28/24 by CONSUELO W.

• 1 / 5

  

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  Order is still on back order for over 2 months so what review would you give your team

  Review of 8/20/24, following an experience of 7/16/24 by ARTHUR I KRONFELD K.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the delay with your order. We totally understand how frustrating it must be to wait for over two months. Your feedback is super important to us. We genuinely appreciate your patience and understanding regarding the backorder issue and we’re committed to making sure you have a better experience moving forward. Thanks for bringing this to our attention!

• 5 / 5

  

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  I've been ordering from bright life for years, have always been happy with products and service!

  Review of 8/20/24, following an experience of 7/16/24 by CHRISTINA P.

• 5 / 5

  

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  Excellent products and customer service, I have been ordering from Brightlife direct for years.

  Review of 8/19/24, following an experience of 8/9/24 by M M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The person I talked with on the phone for both orders was very helpful. I received fine service from BrightLife Direct. I will definitely use BrightLife for future orders.

  Review of 8/19/24, following an experience of 7/27/24 by CAROL T.

• 5 / 5

  

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  Brightlife has the products needed. They are in stock and are delivered in a timely manner.pricing is good. I trust this company with me needs.

  Review of 8/19/24, following an experience of 8/4/24 by SUSAN M.

• 5 / 5

  

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  Great product

  Review of 8/19/24, following an experience of 8/5/24 by CLINTON M.

• 2 / 5

  

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  to small, to short. I don't want to take the trouble to send back. Have to call customer service to locate a past order that will work. I have been with you for 10 years.

  Review of 8/19/24, following an experience of 7/22/24 by JOSEPH B.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that the size and fit isn't working out for you. We understand that dealing with returns can be a hassle, especially if you’ve been a loyal customer for so long. To make this easier, we’ll have someone from our customer service team reach out to you directly to help find a past order that works better or explore other solutions. Your long-term support means a lot to us, and we’re committed to making sure you’re happy with your purchases. Thanks for sticking with us, and we’ll work on getting this sorted for you!

• 5 / 5

  

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  i would order from them again.

  Review of 8/19/24, following an experience of 7/22/24 by HELENE G.

• 4 / 5

  

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  quality of the product has decreased over the last year or so -

  Review of 8/19/24, following an experience of 7/26/24 by BOBBI F.

• 5 / 5

  

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  Brightlife Direct always is so easy to find just the right compression garments. They send my orders promptly, and the garments arrive in perfect condition. I've been using this site for several years and never have had any problems with their service.

  Review of 8/19/24, following an experience of 7/27/24 by KAREN G.

• 5 / 5

  

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  Great pantihose, really like they have high waisted panty which never rolls on me. The panty hose fit and feel great. I have many brands of pantihose and these are some of the best. Always had great service from Brightlife.

  Review of 8/19/24, following an experience of 7/15/24 by MARK F.

• 5 / 5

  

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  This is an excellent site, it was easy to navigate through to get my I needed, the only thing is it doesn’t specify that the tribute wrap comes with the cover up piece.

  Review of 8/19/24, following an experience of 7/27/24 by THERESA S.

• 5 / 5

  

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  Excellent products and prices with each purchase Meeting my health goals.

  Review of 8/17/24, following an experience of 7/26/24 by GAIL R.

• 5 / 5

  

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  very fast shipping very great product like them very much thanks jk

  Review of 8/17/24, following an experience of 8/8/24 by JOHN K.

• 4 / 5

  

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  The guy in the phone was really good listener

  Review of 8/17/24, following an experience of 8/8/24 by EDWARD C.

• 5 / 5

  

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  Customer service was outstanding

  Review of 8/17/24, following an experience of 8/7/24 by MARTHA S.

• 5 / 5

  

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  The staff was great in helping me and the patient to get this return for a bigger size. Thanks for your assistance!!!

  Review of 8/17/24, following an experience of 8/8/24 by DENISE H.

• 2 / 5

  

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  As of yet, I have not received my order, and I paid extra for the 2-day shipping. It has been 4 business days since I placed order and received confirmation which said they would notify me when order was shipped. I have not received that notification either.

  Review of 8/17/24, following an experience of 8/2/24 by BONNIE C.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the delay with your order, especially since you paid extra for expedited shipping. That’s definitely not the service we aim to provide. We’ll make sure our customer service team looks into this right away and get back to you with an update on your order. Thanks for bringing this to our attention and we appreciate your patience as we work to get this resolved for you.

• 5 / 5

  

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  The site is easy to navigate and has a good selection of products. The Allegro soft microfiber is is great.

  Review of 8/17/24, following an experience of 8/7/24 by PATRICIA G.

• 5 / 5

  

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  Very prompt delivery and very helpful for me.

  Review of 8/17/24, following an experience of 8/2/24 by S Y. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Product Arrived as Ordered

  Review of 8/17/24, following an experience of 7/30/24 by GARY A.

• 5 / 5

  

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  Always an ease with ordering whether on the phone or online. Overall, great quality products and great service. I have purchased from this company many times before and have never been disappointed

  Review of 8/17/24, following an experience of 8/8/24 by JULIE R.

• 5 / 5

  

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  Great place to do business with. Best prices i could find and fast shipping too!

  Review of 8/17/24, following an experience of 8/9/24 by RANDY D.

• 4 / 5

  

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  I'll pass

  Review of 8/17/24, following an experience of 7/26/24 by MARY T.

• 4 / 5

  

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  I am trying this product for the first time and it was easy enough to order and now I want to see how good the product is.

  Review of 8/17/24, following an experience of 8/2/24 by JACQUELINE S.

• 1 / 5

  

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  I am 5'nine" and underweight So my legs are unfortunately skinny. Yet the hose are too short by 2 inches. The band at the top definitely tight and keeps the hose in place, but after three hours I was left with a sore. I wear a size 12 shoe. Obviously, a very long foot. I Purchased open toe hose To relieve toe pain. Unfortunately (With the heel positioned correctly) The Foot of the hose is too long and covers all but two toes. Bunching the hose back underneath the toes is also uncomfortable with shoes. The quality is nice, and the color, and the lace at the top. However I would like to return these hose Because they do not fit me. Unfortunately, even though I get frequent emails for more purchases and to leave a review, when I try to get into the site I am required to go to my email for a code, but that email never appears.

  Review of 8/17/24, following an experience of 7/20/24 by DEA D.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the issues with the fit and comfort of the hose. It sounds like the sizing isn’t quite right for your needs, and we understand how frustrating that must be. We also appreciate your feedback on the quality and design—you’re right, it’s important for the product to meet your expectations in both fit and comfort. We definitely want to make this right for you. To help you with the return process and to resolve the email issue, our customer service team will reach out to you. They’ll assist you with the return process. Thank you for your patience and we appreciate you letting us know how we can improve.

• 5 / 5

  

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  Great service. Always helpful and courteous. Products are always high quality.

  Review of 8/17/24, following an experience of 7/19/24 by E K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great product, easy to order, great customer service! Been using them for many many years!

  Review of 8/17/24, following an experience of 7/26/24 by DEBORAH R.

• 5 / 5

  

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  The surgical knee highs that we ordered were of very good quality & arrived in a timely fashion.

  Review of 8/17/24, following an experience of 7/20/24 by CLAYTON T.

• 5 / 5

  

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  Very good, lots of companies & styles, colors, sizes. Love the Allegro Medium #17 Black, 15-20mmHg knee high open toe. Nice sheer & strong for summer, good band at top & bottom. Allegro Alg-250MSA Medium Soft Microfiber Sand Knee High Closed Toes is not so sheer but soft, roomy toe, not super tight band at top. I will order more!!❤️

  Review of 8/17/24, following an experience of 7/14/24 by PATRICIA F.

• 5 / 5

  

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  I have purchased from brightlife direct for several years and have been pleased with my orders.

  Review of 8/17/24, following an experience of 7/25/24 by KATHRYN B.

• 5 / 5

  

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  My order came very quickly and was correct

  Review of 8/17/24, following an experience of 7/24/24 by YVONNE C.

• 5 / 5

  

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  Very easy to order and they keep my legs feeling better.

  Review of 8/17/24, following an experience of 7/21/24 by SHIRLEY W.

• 5 / 5

  

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  Excellent service. Have used many times and will continue to use.

  Review of 8/17/24, following an experience of 7/22/24 by JOANN V.

• 5 / 5

  

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  This is perfectin keeping my lower leg cpressed.

  Review of 8/17/24, following an experience of 7/24/24 by LINDA L.

• 5 / 5

  

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  BrightLife is dependable and excellent!

  Review of 8/17/24, following an experience of 7/25/24 by WILLIAM M.

• 5 / 5

  

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  Excellent selection of quality compression socks for different sizes

  Review of 8/17/24, following an experience of 7/25/24 by C. DIANE J.

• 5 / 5

  

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  I reordered the Allegro 20-30 compression knee highs. The price and quality are great. Delivery was fast.

  Review of 8/17/24, following an experience of 7/24/24 by KAREN B.

• 5 / 5

  

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  All good 👍

  Review of 8/17/24, following an experience of 7/19/24 by ROBERT S.

• 5 / 5

  

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  I appreciate the sales and quality of products

  Review of 8/9/24, following an experience of 8/7/24 by LINDA G.

• 4 / 5

  

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  Very satisfied with the Juzo compression stockings.

  Review of 8/9/24, following an experience of 8/6/24 by PHILIP N.

• 3 / 5

  

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  The prices keep rising. This time I paid $50 more for 3 less pairs of socks. It’s unfortunate.

  Review of 8/9/24, following an experience of 8/5/24 by ROBERT BRIAN H.

  Answer by brightlifedirect.com

  

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  We hear you—price increases are never easy to deal with, especially when you’re used to getting more for your money. It’s frustrating when the cost goes up, and you’re left with less in return. We’re always striving to provide the best quality products, but we understand that balancing quality with affordability is crucial. Your feedback is really valuable to us and we’ll make sure it’s passed along as we continue to evaluate our pricing. Thank you for sticking with us, even with these changes. We genuinely appreciate your loyalty, and we’re committed to finding ways to offer you the best value possible.

• 5 / 5

  

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  Excellent.

  Review of 8/9/24, following an experience of 8/7/24 by LINDA A.

• 5 / 5

  

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  Site displayed products clearly, easy to navigate and simple user experience.

  Review of 8/9/24, following an experience of 8/6/24 by DAVID R.

• 5 / 5

  

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  customer service was great

  Review of 8/9/24, following an experience of 7/24/24 by DEBORAH H.

• 5 / 5

  

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  Great product for the price

  Review of 8/9/24, following an experience of 7/24/24 by LARRY D.

• 5 / 5

  

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  Love Brightlife!

  Review of 8/9/24, following an experience of 7/31/24 by RITA H.

• 5 / 5

  

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  Prompt delivery. Alot of brands, variety & sizes to pick from.

  Review of 8/9/24, following an experience of 7/26/24 by TERESA L J.

• 5 / 5

  

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  I had to return a pair of compression stockings that I bought. Brightlife Customer Service as very accommodating and handled the transaction quickly and effectively..I have confidence in BrightLife as a quality retailer.

  Review of 8/9/24, following an experience of 8/7/24 by PHIL P.

• 5 / 5

  

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  I like the stockings very much. Except for the sticky elastic on the top. Very irritating to the skin. I have a different brand with waffle weave looking elastic and they do not irritate the skin. Wish yours were like that.

  Review of 8/9/24, following an experience of 7/29/24 by SHERRILE L.

• 3 / 5

  

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  I have been buying there for years. I have never had a discount. I do not do texts. If they cared they would apply a discout occasionly.

  Review of 8/9/24, following an experience of 8/7/24 by ELIZABETH E E.

  Answer by brightlifedirect.com

  

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  We completely understand how it feels to be a loyal customer and not see any perks or discounts coming your way. It’s frustrating when you’re committed to a brand and don’t get to benefit from any special offers or recognition. Your feedback is important and we’ll make sure it’s passed along. Also, please note that we offer sales or promotions from different brands to our customers and during the promotion period of a specific brand, the products are already at a discounted price. However, we appreciate you for bringing this to our attention and we'll look at ways to better reward and appreciate our long-time customers. Thank you for sticking with us for so long, and we’ll work on finding ways to make your experience even better in the future.

• 5 / 5

  

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  Always has the best compression garments, decent price, great quality. Used the company for at least 5 years, no problems whatsoever. A .

  Review of 8/9/24, following an experience of 8/7/24 by FRANK J.

• 4 / 5

  

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  Good product. It was sent in a timely manner. My only critique is that there should be a sizing chart on the site so you don’t need to contact customer service.

  Review of 8/9/24, following an experience of 8/1/24 by ROSE S.

• 5 / 5

  

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  The product and service is always great

  Review of 8/9/24, following an experience of 7/31/24 by THOMAS F.

• 4 / 5

  

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  The order was delayed but I was told that it would be. I have otherwise always had good service from Bright life.

  Review of 8/9/24, following an experience of 7/16/24 by CHRISTINA P.

• 5 / 5

  

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  I am not internet savvy so anything is a challenge for me. The support panty hose were much too tight and very uncomfortable for me. I will be returning them. The customer service rep that assisted me with this was very kind and explained things well. Will be ordering more from you but not the product that I am returning.

  Review of 8/9/24, following an experience of 7/22/24 by BARB M.

• 4 / 5

  

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  Always reliable wish they could waive shy

  Review of 8/9/24, following an experience of 7/19/24 by JOSEPH V.

• 5 / 5

  

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  I have ordered Allegro compression stockings from Bright Life many times as I have found them to be good along with their lower cost. Customer Service has also been good.

  Review of 8/9/24, following an experience of 7/23/24 by SHIRLEY P.

• 5 / 5

  

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  Very helpful.

  Review of 8/9/24, following an experience of 7/19/24 by SULA P.

• 4 / 5

  

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  Very good, it took a little prompting, however overall Iam very pleased with the service.

  Review of 8/9/24, following an experience of 7/20/24 by REG P.

• 5 / 5

  

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  The best product money can buy!

  Review of 8/9/24, following an experience of 7/19/24 by LINDA C.

• 5 / 5

  

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  Brightlifedirect has consistently excellent products, prices and Customer Service. I have used them for years and highly recommend them.

  Review of 8/9/24, following an experience of 7/22/24 by CARMEN R.

• 5 / 5

  

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  Site is very user friendly & easy to navigate.

  Review of 8/9/24, following an experience of 7/22/24 by K A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have shopped with them since 2015 and every time they have been excellent. My only disappointment is that they still are not filing claims with Medicare, so we customers who are short on income do not have to pay out of pocket and then file the claim on our own.

  Review of 8/9/24, following an experience of 7/23/24 by MILDRED N.

• 5 / 5

  

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  Always helpful and easy to order.

  Review of 8/9/24, following an experience of 7/19/24 by SARAH B.

• 5 / 5

  

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  Navigation on this site is totally doable delivery, however, did take A couple of weeks. The boxes were smashed inside the bag, but it did not affect the compression stockings at all. I wear these every day as I stand on my feet for work. Couldn’t do that without these and now I’m happy to have A set for each day. Satisfied customer

  Review of 8/9/24, following an experience of 7/22/24 by LORI G.

• 5 / 5

  

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  I needed to return some knee high support socks that I had already worn. That was not a problem and I got a full refund. Then I ordered one more pair. The representative I spoke for with was so helpful.

  Review of 8/9/24, following an experience of 7/22/24 by BETTY B.

• 5 / 5

  

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  I have used the Allegro product for years and have worked quite well for me. Your service department can't be beat.

  Review of 8/9/24, following an experience of 7/18/24 by KENT F.

• 2 / 5

  

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  Brightife tricks you to buy 3 pairs in order to get the 4th one for free. Guess what happens when you open your 3rd pair down the road and you have a problem? What happens then? BrightLife will tell you "Good Luck, Succer! You are past 30 day return window" No warranty, No support, No help from BrightLIfe. They got their money, made the profits and dont give a care about their customers.

  Review of 8/9/24, following an experience of 7/23/24 by IGOR P.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about your experience. It’s disappointing when a promotion doesn’t come with the support you expect, especially when you encounter issues with your purchase. It sounds like you’ve had a tough time getting the help you need, and that’s definitely not the kind of service we aim to provide. We’ll make sure your feedback is shared with the team to address these concerns and improve our customer support. In the meantime, you may want to contact our customer service team and they'll be happy to assist you with your order. We want to ensure that you feel valued and supported. Thanks for sharing your experience with us!

• 5 / 5

  

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  Telephone service is outstanding. Delivery is quick and perfect! Thanks!

  Review of 8/7/24, following an experience of 7/22/24 by BARBARA B.

• 4 / 5

  

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  BrightLife has a wide array of compression and good return policy so they are my go-to medical compression company. I like the points system but wish there were more sales.

  Review of 8/7/24, following an experience of 7/31/24 by REBECCA A.

• 5 / 5

  

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  Great fit! Love the Velcro! Will definitely be buying this kind in the future…

  Review of 8/7/24, following an experience of 7/22/24 by LYNN M.

• 5 / 5

  

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  Great support hose and excellent customer service.

  Review of 8/7/24, following an experience of 8/5/24 by SANDRA S.

• 2 / 5

  

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  This is the second time this has happened! I placed an order clicking the lighter color open toe compression hose. It took a long time to arrive. I had to call about the order and finally got it within days. After all the waiting the color was wrong. The lighter color depicted on the website does not match what was sent! Same exact scenario as last time we ordered them. My complaints are the website was never fixed and twice the exact same problems of not sending hosiery until I called.

  Review of 8/7/24, following an experience of 8/4/24 by NANCY B.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the repeated issues with your order and the color mismatch. It’s frustrating to wait for something only to have it not meet your expectations, especially when it’s happened more than once. Your feedback is incredibly valuable, and we’ll make sure it’s shared with our team so we can address these recurring problems with both the website and order fulfillment process. Thanks for bringing this to our attention and we hope to serve you better in the future.

• 5 / 5

  

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  I love the Allegra products sold on this website. Ordering online is efficient, and delivery is prompt.

  Review of 8/7/24, following an experience of 8/1/24 by NEDRA L.

• 5 / 5

  

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  Happy with the service and the armband

  Review of 8/7/24, following an experience of 7/22/24 by JUDY D F.

• 5 / 5

  

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  Bright life direct has a great amount of things to choose from, competitive prices, and good customer service. I wish the Rejuva brand would come out with more of the sheer dot knee high stockings - more colors (miss the plum!). It appears they are phasing out, and I find it to be the most fashionable compression so am sad about that.

  Review of 8/7/24, following an experience of 7/16/24 by ELIZABETH W.

• 2 / 5

  

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  Site would not accept my Health Equity VISA card. Customer Service said it was not a true VISA card. Health Equity said they immediately approved the purchase but BrightLife cancelled the order. I will be going elsewhere in the future.

  Review of 8/7/24, following an experience of 7/15/24 by ROBIN G.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the trouble with your Health Equity VISA card and the issues with your order. It’s frustrating when payment problems affect your shopping experience. We’ll make sure to pass your feedback on to our team so we can look into why this happened and work on improving the process. Thank you for sharing your experience and we’re sorry to see you go. We hope to serve you better in the future.

• 5 / 5

  

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  The navigation on the site is very easy………and the customer service was excellent.

  Review of 8/7/24, following an experience of 7/18/24 by NADIA S.

• 5 / 5

  

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  Easy to order. Merchandise was as advertised.

  Review of 8/7/24, following an experience of 7/21/24 by CYNTHIA F.

• 5 / 5

  

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  The product is a good fit

  Review of 8/7/24, following an experience of 7/17/24 by GRADY S.

• 5 / 5

  

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  Great stockings excellent service and quick delivery. A customer for 5 years.

  Review of 8/6/24, following an experience of 7/31/24 by STEPHEN M.

Reviews displayed in chronological order