Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5 1

  

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  Allegro thigh highs are good product with reasonable price.

  Review of 4/9/24, following an experience of 3/14/24 by JANET H.

• 1 / 5 1

  

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  Will not order again. Takes forever to receive order. Promised 1 day, but delivered another—even after paying $12.95 extra for FedEx!! This company used to have the best customer service, but it no longer does. Prices are terrible too. I will find another company.

  Review of 4/9/24, following an experience of 3/29/24 by LINDA M.

  Answer by brightlifedirect.com

  

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  We totally get where you're coming from. Waiting for a package that doesn't arrive as expected can be really frustrating, especially when you've paid extra for speedy delivery. It's clear that you've had some great experiences with us in the past, and it's disappointing to hear that this time didn't live up to those standards. We're always striving to offer the best service and prices, so your feedback is really valuable to us. We'll definitely look into what happened with your order and see how we can prevent this in the future. We're committed to our customers' satisfaction and we're always looking for ways to improve. Thanks for taking the time to share your experience. It helps us become better.

• 5 / 5 1

  

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  Good product good service

  Review of 4/9/24, following an experience of 3/23/24 by MICHAEL L.

• 5 / 5 1

  

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  Happy with my order

  Review of 4/9/24, following an experience of 3/22/24 by JAMES R.

• 4 / 5 1

  

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  no problems

  Review of 4/9/24, following an experience of 3/21/24 by JAMES K.

• 5 / 5 1

  

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  I love that a person answers the phone when calling customer service! I bought the wrong size (leg shape) and they were very kind enough to exchange it for me. Will definitely buy from here again.

  Review of 4/9/24, following an experience of 3/22/24 by JOANNA L.

• 4 / 5 1

  

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  I received the item EARLY!!! Two whole days! This never happens anywhere else...!

  Review of 4/9/24, following an experience of 3/31/24 by BRUCE G.

• 5 / 5 1

  

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  Brightlifedirect.com goes the extra mile to search out and research that which even a seasoned compression garment warrior can find daunting, especially when different limbs call for different brands and needs change over time and combining colors successfully. It is an in-depth project and their patience astounds me. I think there could be a better way to get the color selection across. That part is not clear, especially comparing between brands.

  Review of 4/6/24, following an experience of 4/2/24 by RUTH B.

• 5 / 5 1

  

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  New order was sent as requested. I have worn first pair of 2ordered, & they fit well and do their job well.

  Review of 4/6/24, following an experience of 3/21/24 by MRS CAROLE R S.

• 3 / 5 1

  

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  I have been a customer for several years, but when I tried to reorder, I had to sign in as a new customer. I am 92 years old and may not be the sharpest tack in the box, but there should have been a way.

  Review of 4/6/24, following an experience of 4/3/24 by GEORGE A.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the trouble you had when trying to reorder. This sounds like a bit of a hiccup in our system and we understand how that can be frustrating. We definitely want to make sure that reordering is as easy as possible for our long-time customers like you. Your feedback is super valuable and we'll look into this issue right away. In the meantime, if you need any help with placing your order or anything else, please don't hesitate to contact our customer service team. We're here to help! Thanks again for your patience and for being a loyal customer. We appreciate you!

• 5 / 5 1

  

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  Excellent Customer Service!

  Review of 4/6/24, following an experience of 3/20/24 by MARGARET W.

• 5 / 5 1

  

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  Very Good!!! Great job on our fireplace!!

  Review of 4/6/24, following an experience of 3/20/24 by GREG W.

• 5 / 5 1

  

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  The fit is perfect. Soft material. Just the right compression.

  Review of 4/6/24, following an experience of 3/20/24 by SALLY L.

• 5 / 5 1

  

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  Your request for a review of Brightlife.com is a little premature since it has been only one day since I first used the website and I have not received my order yet. However, the website is well organised, provides for comparisons between brands and easy to use.

  Review of 4/5/24, following an experience of 4/2/24 by NEIL N.

• 5 / 5 1

  

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  Fast delivery Perfect fit...followed the guide.

  Review of 4/5/24, following an experience of 3/19/24 by LORI K.

• 5 / 5 1

  

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  I would highly recommend. My order is always filled quickly and is always accurate.

  Review of 4/5/24, following an experience of 3/21/24 by MYLENE R. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  a great company

  Review of 4/5/24, following an experience of 3/19/24 by YVONNE F.

• 5 / 5 1

  

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  Thankful I can get what I need. Helpful, cooperative people to work with. Thank you.

  Review of 4/5/24, following an experience of 4/3/24 by CAROLINE S.

• 5 / 5 1

  

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  Great quality product, smooth ordering, quick delivery...all in all, very impressed!

  Review of 4/5/24, following an experience of 3/19/24 by JOYCE G.

• 5 / 5 1

  

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  I didn’t know these were sup hose when I ordered them. The ad was not clear on that. I think they will be fine though.

  Review of 4/5/24, following an experience of 3/20/24 by RUTH A.

• 3 / 5 1

  

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  PRODUCT INFO IS NOT COMPLETE. ORDER DOES NOT SPECIFY SOLD AS SINGLE OR PAIR. I ORDERED BELIEVING I WOULD RECEIVE A PAIR OF WRAPS BUT RECEIVED TWO SOCKS AND ONE WRAP. PRICE IS HIGH FOR ONE WRAP.

  Review of 4/5/24, following an experience of 3/28/24 by PAUL W.

  Answer by brightlifedirect.com

  

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  We see where you're coming from and it's totally valid to feel this way. It's important that our product information is clear and complete, and it seems like we missed the mark this time. We appreciate you bringing this to our attention. We appreciate you for bringing this to our attention as this will help us improve and ensure that this will not happen again.

• 5 / 5 1

  

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  Always good service, and have the product I need

  Review of 4/5/24, following an experience of 3/14/24 by CYNTHIA B.

• 5 / 5 1

  

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  I have ordered from Brightlife before. I usually order the same style and brand because it is available in a knee high for short legs. Great shipping and consistent quality.

  Review of 4/4/24, following an experience of 3/25/24 by JANA B.

  Answer by brightlifedirect.com

  

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  It's nice to hear that you've had a positive experience with us at Brightlife. Knowing that you appreciate the availability of our knee-high style for short legs and our consistent quality really makes our day. We're thrilled to hear that our shipping process has been up to the mark for you! Your feedback is super valuable to us as we strive to provide the best service possible. Thanks for taking the time to share your thoughts. We look forward to serving you again soon!

• 5 / 5 1

  

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  Website is very easy to use, products are top quality and returns are very simple! Pricing is great too!! I’m very happy I found Bright life direct to order my Juzo compression stockings!

  Review of 4/4/24, following an experience of 4/2/24 by CONNIE Y.

• 5 / 5 1

  

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  My order came on time and I didn,t get mail Monday thinking it was a holiday, order arrived on time and my stockings are perfect. Your help by email was immediate and order was in mailbox. Thanks for your immediate help.

  Review of 4/4/24, following an experience of 3/27/24 by TANNIS W.

  Answer by brightlifedirect.com

  

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  It's great to hear that your order arrived on time and that your stockings are a perfect fit. We're thrilled that our email support was able to assist you promptly. Your satisfaction is our top priority and we're so glad to hear that you had a positive experience with us. Thanks for sharing your experience and for choosing us.

• 5 / 5 1

  

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  great

  Review of 4/4/24, following an experience of 3/25/24 by CAROL H.

• 5 / 5 1

  

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  Did an excellent job with my order.

  Review of 4/4/24, following an experience of 4/2/24 by BENEDICT V.

• 5 / 5 1

  

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  They do the job. Easy to get on and they offer medium short.

  Review of 4/4/24, following an experience of 4/1/24 by DONNA E.

• 5 / 5 1

  

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  Finding what I need is easy cause I know the details, the customer service people do a fabulous job and I get my items in a reasonable time. Thank you!!!

  Review of 4/4/24, following an experience of 3/29/24 by DENISE L.

• 3 / 5 1

  

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  Ok wrap. Do not like the way it is made without permanent Velcro on ends. Different to put on ad extremely hard to wash because of Velcro having to be removed..

  Review of 4/4/24, following an experience of 3/25/24 by GLORIA S.

  Answer by brightlifedirect.com

  

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  Thank you for sharing your thoughts on the wrap. It sounds like the removable Velcro ends are causing some inconvenience, especially when it comes to putting it on and washing it. We totally understand how important ease of use and maintenance is for products like this. Your feedback is incredibly valuable to us. We're committed to improving our products based on customer experience like yours. We'll definitely take your comments into account as we strive to make our product offerings better. We appreciate you for bringing this to our attention as this will help us improve.

• 2 / 5 1

  

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  I was hijacked from an attempted log on for Amazon. And placed on Brightlife page. I did order from Brightlife but I find that their tracking information are both deceptive (dishonest? and incorrect. Promised delivery came and went and not bandages which were ordered because of an ongoing medical need.Last time I will order from this vendor.

  Review of 4/4/24, following an experience of 3/26/24 by LAWRENCE R.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear you've had a frustrating experience with your order from us. We totally understand how important it is for you to receive your medical supplies on time, especially when they're needed for ongoing care. It's really disappointing to hear about the issues with the tracking information. We're sorry to hear about this, especially since it seems like there was also some confusion with the website redirect. Your feedback is incredibly valuable to us. We're committed to improving our services based on customer experience like yours. We'll definitely take your comments into account as we strive to make our customer experience better. We appreciate you for bringing this to our attention as this will help us improve.

  Answer by Lawrence R

  

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  I I wanted to order 8 boxes of the product, but I received 8 rolls of the product, 4 to a boxed. Each box contained 4 rolls, so I received 8 rolls (2 boxes), NOT the 8 BOXES I thought I had ordered. I ordered additional product from another vendor.

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• 5 / 5 1

  

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  always great service

  Review of 4/4/24, following an experience of 4/2/24 by WILLIAM W.

• 5 / 5 1

  

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  Easy ordering process. Order arrived in just a couple of days.

  Review of 4/4/24, following an experience of 3/25/24 by MARTHA M.

• 5 / 5 1

  

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  After ordering, I realized I had made a mistake on my order. I called to rectify the matter and actually talked to a real, live person. That is huge in this day and age! The person I talked to was super nice, and my problem was taken care of immediately. This is a great company!

  Review of 4/4/24, following an experience of 3/25/24 by NANCY D.

  Answer by brightlifedirect.com

  

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  It's wonderful to hear about your positive experience with our customer service. Being able to speak to a real person and having your issue resolved immediately is indeed a big deal these days. We're thrilled that our team was able to help you out and make your experience a great one! Your kind words mean a lot to us. We're committed to providing excellent service and hearing that we're doing a good job is the best reward. Thanks for sharing your experience. We look forward to serving you again soon!

• 5 / 5 1

  

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  Quick and delightful conversation

  Review of 4/4/24, following an experience of 4/1/24 by BARBARA L.

• 5 / 5 1

  

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  great stuff

  Review of 4/4/24, following an experience of 3/26/24 by RUTH ANN N.

• 5 / 5 1

  

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  Fast shipping!

  Review of 4/4/24, following an experience of 4/1/24 by LINDA S.

• 5 / 5 1

  

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  Fast and good customer service. I really like the special sales since insurance does not always cover these items.

  Review of 4/4/24, following an experience of 3/23/24 by SUE G.

  Answer by brightlifedirect.com

  

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  It's great to hear that you're happy with our fast and good customer service. We're thrilled that our special sales are making a difference for you, especially when insurance doesn't always cover these items. Your satisfaction is our top priority and your feedback helps us to continually improve. Thanks for sharing your experience and for choosing us.

• 5 / 5 1

  

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  They’re the very best, most comprehensive site for compression garments, for women and men. Great selection, excellent prices. BUT ABOVE ALL, outstanding customer service.

  Review of 4/4/24, following an experience of 4/1/24 by CARMEN R.

  Answer by brightlifedirect.com

  

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  It's fantastic to hear that you think we're the best and most comprehensive site for compression garments. We're thrilled that you're impressed with our selection, prices, and above all, our customer service. Your satisfaction is our top priority and your feedback helps us to continually improve. Thanks for sharing your experience and for choosing us.

• 4 / 5 1

  

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  This is a great company with a wide variety of products that will suit every need for the correct size, color, compression strength, etc. of hose and socks. It Stays is a great product also for feeling that bit of added security for your hose staying in place. Shipping is fast, and if you have any questions you can always call the number on their website to talk to an actual person that is knowledgeable and helpful. They have great customer service.

  Review of 4/4/24, following an experience of 4/2/24 by BEVERLY H.

• 5 / 5 1

  

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  Your customer service is excellent and very helpful when I’m placing an order. The nylons arrive on a timely basis and the soft opaque fit supports my legs and feels good too. Will continue to order from BrightLife Direct.

  Review of 4/4/24, following an experience of 3/28/24 by CHARLENE E.

  Answer by brightlifedirect.com

  

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  It's fantastic to hear that you're finding our customer service excellent and helpful. We're thrilled that the nylons are arriving on time and that the soft opaque fit is both supportive and comfortable for your legs. Your satisfaction is our top priority, and we're so glad to hear that you'll continue to order from BrightLife Direct. Thanks for sharing your experience and for choosing us.

• 5 / 5 1

  

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  Bright life is very quick in sending out their orders period they have good sales and good products period

  Review of 4/4/24, following an experience of 3/19/24 by KAREN N.

• 5 / 5 1

  

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  Everything about the order was terrific. Good price, good info, and shipped and received in excellent condition.

  Review of 4/4/24, following an experience of 3/18/24 by CHERIE M.

• 5 / 5 1

  

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  Your sleeves are a very good quality, and they were delivered in a short amount of time.

  Review of 4/4/24, following an experience of 3/22/24 by ALYSON D.

• 5 / 5 1

  

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  I received my order very quickly and accurately. I am very pleased with my order and am wearing the hose regularly. Thank you for your help

  Review of 4/4/24, following an experience of 3/23/24 by ANN R B.

• 5 / 5 1

  

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  Quick delivery!,

  Review of 4/4/24, following an experience of 3/25/24 by LINDA W.

• 5 / 5 1

  

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  Very good selection. Ease of use

  Review of 4/4/24, following an experience of 3/23/24 by MARTHA A.

• 5 / 5 1

  

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  REMEMBERED ME FROM YEARS AGO IN THEIR RECORDS AND THE LADY WAS VERY HELPFUL.

  Review of 4/4/24, following an experience of 3/18/24 by CARLA S.

• 4 / 5 1

  

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  I have always been happy with products and services but I rewards points but can't figure out how to use them when ordering .

  Review of 4/4/24, following an experience of 3/18/24 by PAULINE H.

• 5 / 5 1

  

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  As ordered.

  Review of 4/4/24, following an experience of 3/24/24 by GERTRUDE S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  ,,, stocking fit perfectly,,, excellent quality and good service

  Review of 4/4/24, following an experience of 3/15/24 by VICTORIA L.

• 5 / 5 1

  

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  The site was easy to navigate, the order was filled correctly, and the merchandise arrived very promptly

  Review of 4/4/24, following an experience of 3/22/24 by DOROTHY A.

• 5 / 5 1

  

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  This is a great company with good customer service. I have been dealing with them for at least 30 years, and I love the Allegro stockings.

  Review of 4/4/24, following an experience of 3/15/24 by VALERIE G.

  Answer by brightlifedirect.com

  

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  It's wonderful to hear that you've had such a positive experience with our company and customer service. We're thrilled that you've been with us for 30 years - that's amazing! We're glad to hear that you love the Allegro stockings. Your satisfaction is our top priority and your feedback helps us to continually improve. Thank you for being a loyal customer and for sharing your experience.

• 5 / 5 1

  

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  These compression nylons are good. I've been using them for years. My biggest problem is that that the waist elastic is much too tight for me. Two or three more inches would help.

  Review of 4/4/24, following an experience of 3/25/24 by MARY W.

• 5 / 5 1

  

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  Very happy with the device I get when I call. The representatives are knowledgeable and helpful

  Review of 4/4/24, following an experience of 3/18/24 by HELANI C.

• 5 / 5 1

  

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  The representative I talked to was excellent. I needed help with a return and it was a no hassle experience.

  Review of 4/4/24, following an experience of 3/22/24 by BARBARA O.

• 3 / 5 1

  

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  Silicone is not holding, the stockings are rollingfowe.

  Review of 4/4/24, following an experience of 3/25/24 by DORIS G.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that you're having some trouble with the silicone not holding and the stockings rolling down. We understand how important it is for stockings to stay in place for comfort and effectiveness. We're really sorry to hear about this issue. Your feedback is incredibly valuable to us. We're committed to improving our products based on customer experience like yours. We'll definitely take your comments into account as we strive to make our product offerings better. A member of our team will be in touch to see if there's anything we can do to assist you further. Thanks again for your feedback, and we appreciate your understanding.

• 5 / 5 1

  

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  Site easy to navigate. Kept informed of order process. Received items quickly.

  Review of 4/4/24, following an experience of 3/16/24 by LAURA S.

• 5 / 5 1

  

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  Seems good

  Review of 4/4/24, following an experience of 3/24/24 by DAVID K.

• 5 / 5 1

  

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  Great delivery and great socks.

  Review of 4/4/24, following an experience of 3/19/24 by DEANNE R.

• 5 / 5 1

  

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  The stockinngs are just what I wanted They fit perfect and the price is right

  Review of 4/4/24, following an experience of 3/18/24 by GRETCHEN A.

• 5 / 5 1

  

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  Soft as walking on fluffy cotton. Really happy with this purchase.

  Review of 4/4/24, following an experience of 3/15/24 by CLAUDIA R.

• 4 / 5 1

  

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  The delivery was good, however, I would have expected more of a discount on the product since the price is the same at a surgical supply store in my neighborhood.

  Review of 4/4/24, following an experience of 3/11/24 by EDWARDO M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent quality merchandise, great prices, and reliable service. What more could you ask for?

  Review of 4/4/24, following an experience of 3/12/24 by MICHAEL S.

• 5 / 5 1

  

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  Arrived on time, exactly as specified, a perfect fit

  Review of 4/4/24, following an experience of 3/15/24 by PAUL N.

• 5 / 5 1

  

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  I prefer short answer rating sheets.

  Review of 4/4/24, following an experience of 3/11/24 by JOHN P.

• 5 / 5 1

  

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  I’ve received my mediven order and the socks are very comfortable and help with swelling I get from CVI. I appreciate the size options especially that I can order petite. The mediven comfort sock has a very nice top band that doesn’t feel tight or leave marks when removed. Thank you for the option to order online and have delivered to my home!

  Review of 4/4/24, following an experience of 3/14/24 by ELIZABETH M.

• 5 / 5 1

  

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  got what i ordered and it fit exactly

  Review of 4/4/24, following an experience of 3/9/24 by JONI B.

• 5 / 5 1

  

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  Always good customer service and fast delivery. Will always make Brightlife my first choice

  Review of 4/4/24, following an experience of 3/15/24 by JENNIFER C.

• 5 / 5 1

  

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  We love these socks for our daughter. This is the only site that I have found that offers support socks in a short foot length. They fit our daughter perfectly.

  Review of 4/4/24, following an experience of 3/13/24 by JOAN D.

• 5 / 5 1

  

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  I am very pleased with this compressions sock. The wider band its better for me due to some leg swelling. Juzo is a wonderful product.

  Review of 4/4/24, following an experience of 3/8/24 by JOAN L.

• 5 / 5 1

  

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  Easy to do refund and re-order the thigh highs that I liked over the phone.

  Review of 4/4/24, following an experience of 3/12/24 by ANNETTA C. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The sales agents are very helpful and knowledgeable about which products were my best choices. In addition, shipping was fast.

  Review of 4/4/24, following an experience of 3/15/24 by LARK L.

• 1 / 5 1

  

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  Haven't received the product yet-shipped from a location 300 miles away, 6days and counting

  Review of 4/2/24, following an experience of 3/23/24 by NANCY Z.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the disappointing experience you've had with your purchase. We appreciate your patience and understand that waiting for a delivery can be frustrating. We're always working to improve our shipping times and your feedback helps us do just that. A member of our customer service team will be reaching out to you soon to check on the status of your order. We're committed to making sure you receive your product as soon as possible. Thanks for letting us know about this. Your feedback is super important to us and helps us serve you better.

• 5 / 5 1

  

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  I received excellent service when I placed an order. The person was knowledgeable ,and patient in explaining and helping me choose the product that was best for me. I have received notice that my order has been shipped

  Review of 3/30/24, following an experience of 3/28/24 by ANNE C.

• 3 / 5 1

  

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  Bought farrow strong leg wraps and they just don’t last as long as my old ones did, shipping has taken long on my past 3 or 4 orders.

  Review of 3/30/24, following an experience of 3/13/24 by DONALD P.

  Answer by brightlifedirect.com

  

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  Thanks for sharing your experience with the Farrow strong leg wraps and the shipping times. It's a bummer to hear that the wraps didn't last as long as your old ones and that the shipping has been slower than expected. We're always striving to improve, and your feedback is super helpful in that regard. We'll definitely look into the durability of the wraps. As for the shipping, we understand how important it is to receive your order promptly, and we'll work on making our delivery process more efficient. Thanks again for your feedback as this will help us to improve!

• 5 / 5 1

  

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  They fit great n will probably buy another pair soon!

  Review of 3/30/24, following an experience of 3/23/24 by SHANNON S.

• 5 / 5 1

  

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  Bright Life is my go-to site for lymphedema-related products. The web site is very easy to use, the prices are clear, the delivery is fairly quick with everything that I ordered exactly right.

  Review of 3/30/24, following an experience of 3/22/24 by CHARLOTTE B.

• 5 / 5 1

  

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  I have purchased from them for years because they sell the same quality products for much less than any other place or site.

  Review of 3/30/24, following an experience of 3/28/24 by THOMAS F M.

• 5 / 5 1

  

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  I liked that I could call a live person to talk to and get help. Very easy with refunds.

  Review of 3/30/24, following an experience of 3/21/24 by CAROLINE H.

• 4 / 5 1

  

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  Easy site, needed to return an item and it was very easy. Terrific Customer Service folks. Only complaint would be the slow shipping.

  Review of 3/30/24, following an experience of 3/28/24 by JOHN C.

• 4 / 5 1

  

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  I have been a customer for many years. All aspects of Brightlife have continually improved! Customer phone service is top notch. Returns are so efficient and user friendly. Sheer attractive was a new product for me, unfortunately it didn't work out. The large size seemed to be made for a giraffe. As my thighs are wider as they go up , the stocking did not stretch to accommodate my leg.....they were extremely long. They were an excellent price, but not for my normal length leg. Thankfully, the return was so easy. On another order the color charts...one by size choice, one by the visual view didn't match each other or the product that was sent. This problem caused confusion and waste of my time and your great customer service representative! I still remain faithful to Brightlife!!!

  Review of 3/30/24, following an experience of 3/21/24 by CAROLYN P.

• 2 / 5 1

  

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  The packages of the stockings were completely damaged. It would have been nice to put the packages in a box instead of a plastic envelope so that the package which contains the stockings won't get damaged. This was supposed to be a gift to a friend of mine but with the packges being damaged I changed my mind.

  Review of 3/30/24, following an experience of 3/13/24 by SIAVASH F.

  Answer by brightlifedirect.com

  

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  Oh no, that's not the experience we want you to have! It's really important to us that your items arrive in perfect condition, especially when they're intended as gifts. We totally get how damaged packaging can change your mind about giving them. We're always looking for ways to improve, and your feedback about the packaging is super valuable. We'll definitely consider using boxes for delicate items like stockings in the future to prevent any damage during transit. Thanks for letting us know and giving us the chance to improve!

• 3 / 5 1

  

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  The stockings are very nice but the plastid garter section gave me a terrible rash, forcing me to cease using them.

  Review of 3/30/24, following an experience of 3/13/24 by GAYLE M C.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that you had a bad reaction to the garter section of the stockings. We certainly don't want our products to cause any discomfort or harm. Your health and comfort are our top priorities. We appreciate you bringing this to our attention. It's important for us to know about any issues with our products so we can address them. We'll definitely look into the material used in the garter section to prevent this from happening in the future. In the meantime, a member of our customer service team will reach out to you directly to help find a solution. Whether it's a refund or store credit, and finding a different product that might suit you better, we're committed to making things right. Thanks again for your feedback. It's through insights like yours that we're able to continually improve.

• 5 / 5 1

  

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  I always get good service from the girl taking the order and I did receive them just as they said ON TIME.

  Review of 3/30/24, following an experience of 3/18/24 by GRETCHEN A.

• 4 / 5 1

  

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  As it turns out, I ordered the incorrect item. I discovered this when I got my order confirmation email. On the web site, they touted the return process and how easy it was; so I decided to wait for the item to arrive and then I would return, or even better exchange the item. I opened a return and found that it was, in fact, easy to do. However, when I tried to initiate an exchange, I found that I could not exchange for the item I initially wanted. The problem was this: I initially ordered a pair of compression stockings with the pressure of 20-30 mmHg when I should have ordered stockings with pressure of 30-40 mmHg. So I was allowed to exchange for any number of varieties of 20-30 mmHg stockings, but I could not exchange for a similar pair of 30-40 mmHg stockings. So I made it a straight return which was quick and easy - I opted for a store credit (rather than a money back transaction). And I will now go and order the correct item and pay for it with the store credit/gift card that I received. While the return process really lived up to the hype, I would have rated 5 stars it I had been able to exchange for the item I really wanted, realizing, of course, that the original mistake was mine and not BrightLife's So hats off to Customer Service.

  Review of 3/30/24, following an experience of 3/13/24 by BRUCE G.

• 5 / 5 1

  

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  Been buying from BrightLife for several years! I always call in my orders and feel like I’m talking with a friend. Great service too.

  Review of 3/30/24, following an experience of 3/12/24 by SHARON L.

• 4 / 5 1

  

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  A bit slow on delivery, overall good experience

  Review of 3/30/24, following an experience of 3/12/24 by OSCAR S.

• 5 / 5 1

  

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  I can get what I need at a savings. Very helpful on a fixed income. Kind helpful service.

  Review of 3/30/24, following an experience of 2/29/24 by CAROLINE S.

• 5 / 5 1

  

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  The fit was perfect to the measurements provided by my therapist. Ordering online was easy plus I was able to take advantage of a “buy 2 get 1free” offer.

  Review of 3/29/24, following an experience of 3/20/24 by SALLY L.

• 5 / 5 1

  

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  Ordered by phone--easy for me.

  Review of 3/29/24, following an experience of 3/26/24 by CONNIE C.

• 5 / 5 1

  

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  I have ordered from Brightlife for many years on the phone, and each time the person taking the order has been helpful, friendly, patient and efficient. I have recommended this business to many friends as the best, most economical way to buy compression sox. Great staff.

  Review of 3/29/24, following an experience of 3/27/24 by SHARON H.

  Answer by brightlifedirect.com

  

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  It's fantastic to hear that you've been with us for many years and have had such positive experiences. Our team will be thrilled to know that they've been able to assist you effectively and make your ordering process a breeze. Thank you so much for recommending us to your friends! That's the highest compliment we could receive. We're committed to continuing to provide you with the best service and economical options for your compression socks.

• 5 / 5 1

  

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  The Customer Service Representative was extremely helpful. He checked to see if the item was in stock and had it shipped out the same day. He also informed me that I could have it sent by FedEx with 2 day shipping. He was very knowledgeable.

  Review of 3/29/24, following an experience of 3/27/24 by DENNIS S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I have been a customer for several yrs. Each year the service, product line, quality & helpfulness of phone personnel gets better. This time your rep Chinie was exceptional in so many ways!! Even when things go wrong, like sizing or actual color, you so easily exchange them. Brightlife is an amazing company. It's not easy to wear compression hose all the time, But it makes all the difference in energy. Juzo soft Thigh hi is a wonderful product!

  Review of 3/29/24, following an experience of 3/19/24 by CAROLYN P.

  Answer by brightlifedirect.com

  

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  It's heartwarming to hear that you've been with us for several years and have seen our service and product line improve. We're all about making your experience better each time. And a big shout out to Chinie! We're thrilled to hear that she was able to assist you exceptionally. We understand that sometimes things might not go as expected, like with sizing or color, but we're always here to make it right. Your feedback about our easy exchange process is much appreciated. We're glad to hear that our compression hose has made a difference in your energy levels. That's exactly what we aim for! And yes, the Juzo Soft Thigh High is indeed a wonderful product. Thank you for your kind words and for being a valued customer.

  Answer by Carolyn P

  

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  ..and every word is true❣️

  Show exchanges Hide exchanges
• 5 / 5 1

  

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  Extreme fast and efficient with my exchange.

  Review of 3/29/24, following an experience of 3/6/24 by ELIZABETH L.

• 5 / 5 1

  

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  The compression stockings were exactly as advertised. And the amount of time to delivery the product was satisfactory.

  Review of 3/29/24, following an experience of 3/20/24 by CYNTHIA D C.

• 5 / 5 1

  

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  excellent service and delivery price could be lower

  Review of 3/29/24, following an experience of 3/22/24 by MARGIE P.

• 5 / 5 1

  

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  I've ordered several times from Brightlife Direct and my experience has been consistently very good. The website is easy to navigate, the selection of brands and products much appreciated and the customer service, especially when I call with questions, has been top notch. As a repeat customer, I highly recommend Brightlife Direct.

  Review of 3/29/24, following an experience of 3/12/24 by REGINA S.

  Answer by brightlifedirect.com

  

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  That's fantastic to hear! We're glad to hear that we've impressed you with our easy-to-navigate website, wide selection of brands and products, and top-notch customer service. It's great that we're able to answer your questions and provide a consistently good experience. Your recommendation as a repeat customer is a powerful testament to our service. Thanks for sharing your experience! It's feedback like yours that helps others make informed decisions.

• 4 / 5 1

  

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  I am happy with BrightLifes site. It is easy to navigate and use. I like that I can accumulate points for future purchases. My last purchase I can't quite fit into yet, I have lymphedema in my right arm. But once my arm is down I am sure it will work for me. The only criticism I have is that it takes a little longer for their products to arrive than I would like. Other wise everything is alright.

  Review of 3/29/24, following an experience of 3/13/24 by KATHLEEN C.

• 5 / 5 1

  

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  Easy to navigate website. Provides supportive instructions regarding measurement. Good email communication. Fast delivery.

  Review of 3/29/24, following an experience of 3/12/24 by MAGNOLIA H. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  It's great to hear that you found our website easy to navigate and the instructions helpful. We're all about making things as smooth as possible for you. And yay for fast delivery! We know how exciting it is to receive your orders quickly. Thanks for sharing your experience with us. It really helps us to keep doing our best.

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