Customer reviews for brightlifedirect.com

4.6 / 5

Calculated from 2240 reviews obtained over the last 12 months

8372 reviews since 26/05/2023

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icon sparkle Review Summary

Bright Life is praised for its comfortable and effective compression stockings. The easy-to-use website and excellent customer service enhance the shopping experience.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information brightlifedirect.com

  • Company

    BrightLife Direct

  • Description

    BrightLife Direct, Inc. has been serving the greater community of people who wear medical compression garments for over 30 years.

  • Address

    1840 Enterprise Drive 48309 Rochester Hills, MI

  • Website

    https://www.brightlifedirect.com/

  • Category

    Health and beauty

Contact BrightLife Direct

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icon sparkle Review Summary

Bright Life is praised for its comfortable and effective compression stockings. The easy-to-use website and excellent customer service enhance the shopping experience.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 5 / 5
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    I am a repeat customer purchasing Allegra surgical support stockings through BrightLife Direct. The product is reasonably priced, fit and support are consistent. I will continue to use this company for this product!

    Review of , following an experience of by ELIZABETH SPENCER S.

  • 5 / 5
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    Excellent! Best prices I could find and reasonably fast shipping.

    Review of , following an experience of by RANDY D.

  • 4 / 5
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    Customer service I received from Bright Light Direct was superb. Always polite and wanting to help.

    Review of , following an experience of by ELAINE L.

  • 5 / 5
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    shipped as advertised and early

    Review of , following an experience of by PHIL P.

  • 5 / 5
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    very good product

    Review of , following an experience of by JAMES C.

  • 5 / 5
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    Very satisfied, Thank you!

    Review of , following an experience of by GERRY F P.

  • 2 / 5
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    Delivery takes forever and no update

    Review of , following an experience of by OKSANA M.

    Answer by brightlifedirect.com
    Flag

    We're sorry to hear about the delays and lack of updates on your delivery. It’s definitely frustrating when you’re waiting longer than expected without clear communication. Let us check into this for you and see if we can get more information on the status of your order. In the meantime, our customer service team is here to help and will follow up with you to ensure you get the updates you need. We appreciate your patience and we’ll do our best to get this sorted out as quickly as possible for you.

  • 4 / 5
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    Good product and fast delivery

    Review of , following an experience of by CHERI G.

  • 5 / 5
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    Trade product

    Review of , following an experience of by DONALD F.

  • 5 / 5
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    ———

    Review of , following an experience of by PAT M.

  • 5 / 5
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    The website is very easy to navigate and they have so many products.

    Review of , following an experience of by PATRICIA G.

  • 5 / 5
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    I ordered, it came. Perfect.

    Review of , following an experience of by LINDA A.

  • 5 / 5
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    Price is great. Quick delivery is much appreciated

    Review of , following an experience of by LINDA G.

  • 3 / 5
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    I ordered the L&R Tribute Wraps for both of my legs from BrightLife Direct. I received one Wrap in the “old style” for one leg in the correct size…and then the other Wrap finally came from a different place in the “new style” but in the wrong size for my other leg! I needed to send an email to BrightLife explaining the error and enclosed pictures and even though it was the weekend, I did receive a response! Ray at BrightLife deserves 5-Stars…he is Prompt, Courteous and Understanding…he did email a Return Form but I did not realize that I needed to send back the incorrect item before another item would be sent to me.. eventually it was straightened out and another Wrap was finally delivered.. this time it came from the manufacturer but again it was NOT the correct size! I sent another email to Ray with pictures attached! Another Return Form was sent by email to me and I sent the “incorrect” Wrap back to the Manufacturer. Finally I received another Wrap and this time it was the CORRECT SIZE…but it is also in the “New Style” and unfortunately it does NOT match the “Old Style” of the first Wrap that I received. In an explanation between the terms “Old Style” and “New Style”…it pertains to the Velcro Straps that fasten the Wrap. In my Wraps that I am replacing, it is these straps that are worn out and the Velcro has lost its ability to grip & hold. Seeing how the straps in the “New Style” are now reinforced…it will hopefully prolong the life of the Wrap and be a positive improvement! It’s this improvement that I would prefer having in both of my new Wraps! (

    Review of , following an experience of by CAROL C.

    Answer by brightlifedirect.com
    Flag

    Thanks for sharing the detailed update on your experience with the L&R Tribute Wraps. It sounds like you’ve had quite a journey with this order, but we're glad Ray at BrightLife Direct was able to help you through the process. It’s great to hear that the new style with the reinforced Velcro straps is a positive improvement, even though the mismatch with the old style Wraps was a bit of a hiccup. We understand how important it is for everything to match, especially when dealing with support gear that needs to work consistently. Your feedback is really valuable, and it’s helpful to know that the new style has potential benefits. We want to make sure you’re completely satisfied with your purchase and the support you receive!

    Answer by Carol C.
    Flag

    Thank you for your gracious reply. Would you be willing to exchange the “old” style Wrap for a Wrap with the new reinforced Velcro straps? I did wear the Wrap for 2 nights. I appreciate your consideration.

    Show exchanges Hide exchanges
  • 1 / 5
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    I have ordered 4 pairs of stockings from the company and their shipping doesn't tell you how long it will take to get your package where it is in transit and usually takes more than a week. All 4 pairs of the stockings we're smelling strong of synthetic toxins and chemicals and were likely pesticide. The first pair of sheer thigh high stockings ripped at the top within 10 minutes of wearing. The second pair smelled of toxic pesticide and had holes within the first day. I ask for replacement pairs and the third and fourth pair arrived used and stretched out and smelling of coconut perfume from the prior customer wearing them. All 4 pairs of the same product were cut at different lengths and some of the open toe stockings were cut so long that they covered most of my toes. Some were so short that they only covered a portion of the arch. I had to wash the fourth pair 4 times with strong laundry detergent and vinegar to remove the pesticide and the black stockings dye ran for 4 washings. The fourth pair were cut too large on the leg and thigh and too long so they keep scooching down and binding around the knees and the thighs cutting into my flesh since they are made of strong nylon. I measured myself and am thin and tall so I ordered the medium which should have fit. I've had to complain to the company and I asked them to send me some new pairs as a courtesy but they never got back to me telling me that they would have to speak with their supervisor. So I'm having to return all 4 pairs of the stockings that I ordered because none of them work. I suppose I will try some more from Amazon.

    Review of , following an experience of by K S. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
    Flag

    We're really sorry to hear about the series of issues you’ve faced with these stockings. It’s incredibly frustrating when you experience problems like poor fit, unpleasant odors, and poor quality, especially when it affects multiple pairs. Your detailed feedback is really helpful, and it sounds like you’ve had a challenging experience from start to finish. We understand your frustration with the shipping delays, quality concerns, and the lack of follow-up from the company. If you decide to give us another try in the future, we’d be happy to assist you in finding a product that better meets your needs. For now, we hope you find a solution that works well for you on Amazon or elsewhere. Your comfort and satisfaction are very important, and we're sorry we weren’t able to meet your expectations this time. If you need help with returns or anything else, just let us know.

  • 5 / 5
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    I have ordered from Britelife in the past and my most recent purchase did not disappoint! Their website is easy to use, I found the exact type, size, tightness I was looking for. I ordered Allegro Essential Sheer Support Knee High 20-30 mmHg #18. Even though I do not have a wide calf and I am 5'4, I found the XL size was a better fit than the L I normally would have ordered. The XL were a little longer, which is what I needed. I will continue to order these stockings when needed and I have already referred a couple of friends to the site to check out.

    Review of , following an experience of by LAURIE V.

  • 5 / 5
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    Received sock style and size expected (102 "ribbed style"), in timely manner, wore it and washed it, and re-wore it and size fits. Color also as expected, unlike from other vendors where stock color sometimes does not match picture on website.

    Review of , following an experience of by ROBERT H.

  • 5 / 5
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    The products are great! I got the Allegro socks. They are comfortable albeit a little scratchy. I had a great customer service experience. I wasn’t sure which size to get because my shoe size varies between 10-11. I ordered large socks but they were too big. The customer service representative was super helpful when I called for an exchange. He told me exactly where to measure my ankle and we realized I was a medium. The return shipping was free and the new socks came quickly! I would recommend this company to anyone!

    Review of , following an experience of by JOE L.

  • 5 / 5
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    Very timely delivery.

    Review of , following an experience of by SHANNON H.

  • 5 / 5
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    Then agent was very professional, business like, and very helpful.

    Review of , following an experience of by MARIE S.

  • 5 / 5
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    The sizing is correct. The durability is great.

    Review of , following an experience of by KAREN M.

  • 4 / 5
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    I was able to order the compression sleeves w/ gauntlets. They fit well.

    Review of , following an experience of by SUE N.

  • 5 / 5
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    these are awesome & definitely worth the money! highly recommend!

    Review of , following an experience of by LISA L.

  • 5 / 5
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    Great stockings, keeps the blood flowing.

    Review of , following an experience of by STEPHEN M.

  • 5 / 5
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    Everything is excellent, the site, delivery, customer service, but the item did not fit comfortable, even if they exchange the size for me, the upper part of the stocking was too tight compared to the compression expected for the rest of it, I mean I didn't feel enough compression on the legs but extremely too much compression on the top end.

    Review of , following an experience of by M W. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Merchandise as advertised -- prompt delivery -- Thanks

    Review of , following an experience of by DAVID R.

  • 4 / 5
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    Order, as specified arrived within the the advised time frame.

    Review of , following an experience of by MIKE S.

  • 5 / 5
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    Always good service here. Shopping on the website is easy, and delivery timely. I love the Allegro products - they hold up well, and the sheer items actually look good!

    Review of , following an experience of by NEDRA L.

  • 5 / 5
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    Needed help finding item as shown on demo by PT. Wish I’d asked for specific measurements as seems different than shown. Delivery was fast.

    Review of , following an experience of by CAROLYN S.

  • 5 / 5
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    I wear a 7.5-8 4-E atheltic shoe with a high instep larger calf and only 15-16 leg length and thses fit the best of all that I have tried and are the most comfortable while still providing the compression (20-30) I need. I'm wearing size V standard length.

    Review of , following an experience of by GARY B.

  • 3 / 5
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    Measured by therapist. The silicone band still rolled down and I will have to return items or exchange for a different brand.

    Review of , following an experience of by NETTA W.

    Answer by brightlifedirect.com
    Flag

    It’s frustrating when the silicone band doesn’t stay in place, especially after being measured by a professional. We're sorry to hear that it didn’t work out as expected. If you’re considering returning or exchanging for a different brand, we’re here to help with that process and find something that might fit better. Your comfort and satisfaction are really important to us, so we want to make sure you get the right product. Feel free to reach out if you need assistance with the return or if you’d like recommendations for alternatives. Thanks for letting us know, and we’ll do our best to get you sorted out!

    Answer by Netta W.
    Flag

    Thank you so much. I will be checking for an exchange of product.

    Show exchanges Hide exchanges
  • 5 / 5
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    Ordering, returning and exchanging support hose was so easy, wonderful representative!

    Review of , following an experience of by BETTY B.

  • 5 / 5
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    My orders are received In a timely manner.

    Review of , following an experience of by P N. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    These compression stockings are longer than any stockings I’ve bought before of the same size. Because of this I had bunching along my legs and they left the zig zag pattern on them impressed in my skin.

    Review of , following an experience of by CINDY B.

  • 5 / 5
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    Excellent customer service and quality compression products.

    Review of , following an experience of by DEBORAH C.

  • 5 / 5
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    I not only love the compression hose available, the website is easy to navigate and my order was processed and delivered in a timely manner.

    Review of , following an experience of by RUBY B.

  • 5 / 5
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    Whenever I order it's an easy seamless procedure. The sales are great. Makes me order more.

    Review of , following an experience of by ROBERT S.

  • 4 / 5
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    My situation is unusual, so I have encountered problems. I am in a nursing home, but have products sent to me via my daughter's address. Sometimes she orders for me. Now we found that when I placed a new order after changing my password, the response went to my daughter's phone, not mine. But confirmation of the order came to my phone. Confusing. As to your compression hose, I have been well satisfied. Reordered many times.

    Review of , following an experience of by SHIRLEY P.

  • 5 / 5
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    Easy ordering, fast service, great selection.

    Review of , following an experience of by MIKE W.

  • 5 / 5
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    The selection, website, customer service all excellent!

    Review of , following an experience of by PAT C.

  • 5 / 5
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    I was not happy with the color of the stockings that I ordered. Customer service was very patient and helpful in resolving this issue for me.

    Review of , following an experience of by BERNICE S.

  • 5 / 5
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    Shahin was great in finding what I needed and helped with the sizing.

    Review of , following an experience of by GIACINTA W.

  • 5 / 5
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    Friendly staff Knowledgeable about the product I love that they have my past orders which makes reordering very convenient.

    Review of , following an experience of by AGNES K.

  • 5 / 5
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    Measured as directed, compression is good for my needs. I wear them from the moment I wake up until bedtime. I am careful to align the heel of the stickings to me own heel…sometimes the stockings want to crease at the ankle causing a puffiness in that area so I am careful to adjust the heel. I’ve been wearing these stockings for 8 or 9 years.

    Review of , following an experience of by JANET H.

  • 5 / 5
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    Best online to buy compression stockings and socks.

    Review of , following an experience of by CHERYL S.

  • 4 / 5
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    s0 far its ok but i was contacted and advived that I could get a 25% discount if I ordered by August deadline, I did but only got 5$ discount ??? What happened.

    Review of , following an experience of by PATRICK W.

  • 5 / 5
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    I ordered the wrong size of ankle supports and BrightLife was helpful in allowing me to return the wrong size and even sent me a postage paid label for the return.

    Review of , following an experience of by LESLIE L.

  • 5 / 5
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    The site is easy to navigate and search for items. The buying process is super simple.

    Review of , following an experience of by ALYSSA L.

  • 5 / 5
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    easy to navigate and place/remove an order. Products have consistently good quality and a short arrival time.

    Review of , following an experience of by KATEY B.

  • 5 / 5
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    Good

    Review of , following an experience of by DARIN B.

  • 5 / 5
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    It is so easy to order more when I need them

    Review of , following an experience of by DIANE B.

  • 5 / 5
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    Very fast shipping

    Review of , following an experience of by CASSANDRA P.

  • 5 / 5
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    I really like the company and its Allegro products. They are well-made, last a long time and are fairly priced. Customer service is excellent and responsive. Shipments are reasonably quick. I recommend them to friends.

    Review of , following an experience of by MICHAEL J.

  • 5 / 5
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    Excellent company! Customer services was great. I would DEFINITELY recommend!

    Review of , following an experience of by ROXANNE F.

  • 5 / 5
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    Fast shipping, great quality. Just as pictured

    Review of , following an experience of by DANNETTE N.

  • 5 / 5
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    EXCELLENT service!! I phoned customer service because I was unsure of what to order. The rep was so helpful and informative, and helped me expedite my order in time for surgery. My compression sleeve fits perfectly, as per her recommendation based on my measurements. I would highly recommend BrightLife!

    Review of , following an experience of by JODI W.

  • 5 / 5
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    Have not received the hose yet.

    Review of , following an experience of by PATSY Y.

  • 5 / 5
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    Got my order quickly. I really like my compression thigh highs. They stay up on my legs good and have the support that my doctor wants me to have. Just wish they would come in a suntan.

    Review of , following an experience of by BETTY W.

  • 5 / 5
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    professional and helpful with my questions about new size etc.

    Review of , following an experience of by M Z. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    good service and variety

    Review of , following an experience of by DOLPH W.

  • 2 / 5
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    I cannot give a rating yet because I just received my order and I will have to see if these knee highs stay up or not. Last ones I ordered fell down to my ankles. Hoping these three pairs stay up to my knees.

    Review of , following an experience of by JANINE K.

    Answer by brightlifedirect.com
    Flag

    Thanks for letting us know that you’ve received your order. We understand wanting to make sure the knee highs stay up—it's such an important factor! If you have any issues with them slipping or if they don’t meet your expectations, please let us know. We’re here to help and make sure you get the best fit. Hopefully, these ones will work better for you, but if not, we’re ready to assist you with any concerns you might have.

  • 1 / 5
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    Upon entering the site to place an order, I was offered 15% off. At the completion of my order and payment, the discount was never applied!! I am a repeat customer and will be looking for an alternative supplier. Retail trickery is not the way to keep customers!

    Review of , following an experience of by SCOTT C.

    Answer by brightlifedirect.com
    Flag

    We're really sorry to hear about the issue with the discount. This is definitely not the experience we want our repeat customers to have. We can see how frustrating this must be. We take your feedback seriously and will look into this to ensure that we provide accurate information to our customers and to avoid this from happening again. We truly appreciate your loyalty. Thanks for bringing this to our attention!

    Answer by Scott C.
    Flag

    How about a discount? I appreciate the reply but I think I’m due a refund in the amount of the discount I didn’t receive.

    Show exchanges Hide exchanges
  • 5 / 5
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    Excellent Service.

    Review of , following an experience of by NORMAN R S.

  • 5 / 5
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    Received intact in timely fashion.

    Review of , following an experience of by CAMILLE B.

  • 5 / 5
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    making the order was very easy

    Review of , following an experience of by CHERYL H.

  • 5 / 5
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    Good looking, comfortable socks. They fit over mine leg braces.

    Review of , following an experience of by PAUL N.

  • 5 / 5
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    The delivery was timely

    Review of , following an experience of by PATRICK H.

  • 5 / 5
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    STOCKINGS WERE DELIVERED ON TIME.

    Review of , following an experience of by N H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Brightlife Direct is a great company to work with. They are knowledgeable and easy to deal with. Great customer service.

    Review of , following an experience of by V G. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    So far so good. I have not used this company before. I have compression stockings for years. I have alway used mediven stockings.

    Review of , following an experience of by LILA J.

  • 4 / 5
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    It’s not easy to look at the entire site!

    Review of , following an experience of by CAROL S.

  • 5 / 5
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    Prompt service. Good Sigvaris products. Premier site to get knee highs which hold up well plus discounted prices on regular basis. Happy and pleased to be customer.

    Review of , following an experience of by RENATE P.

  • 5 / 5
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    Don’t have computer

    Review of , following an experience of by JOANN K.

  • 4 / 5
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    The product is very good the only issue I have is the price. I am a senior on a fixed income with very little saved during my life. Thank you for asking and I appreciate your question. When I have saved a little more I plan on purchasing another pair.

    Review of , following an experience of by JACQUELINE S.

  • 4 / 5
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    good sofar

    Review of , following an experience of by PATRICK W.

  • 5 / 5
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    The site is easy to navigate, the products are reasonably priced and customer service is great.

    Review of , following an experience of by JAN L H.

  • 5 / 5
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    just called and ordered by telephone after looking on website. It went fine and order has now arrived.

    Review of , following an experience of by SARA G.

  • 5 / 5
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    Shopping with Brightlife is good the sigvaris donning gloves were terrible, exchanged them for the Medi gloves.

    Review of , following an experience of by JENNIFER O.

  • 5 / 5
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    The staff are always so helpful. They have just what you need. I would be lost without them. My insurance wanted me to use a different company and that was a TOTAL disaster.

    Review of , following an experience of by DEB F.

  • 5 / 5
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    I have ordered the knee-high Allegro stockings for the pa st 3 or 4 years. Ordering is easy and I receive them within a week. They are true to size and wear well, lasting about a year before needing to be reordered. The website is simple to use. I will keep ordering these stockings for a long time.

    Review of , following an experience of by SUZANNE B.

  • 5 / 5
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    The socks fit well and are helping with what I bought them for. Fast shipping, competitive pricing. I'll be back.

    Review of , following an experience of by CHRISTOPHER A.

  • 4 / 5
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    The compression wraps were too big. My husband has fluctated in size. He ballooned up and our old wraps were worn, but he went back to diligent pumping and brought them down again. I don't know if I can return or replace them.

    Review of , following an experience of by LINDA S.

  • 5 / 5
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    The site was easy to understand and user friendly. My order came, correctly filled in a timely manner

    Review of , following an experience of by GREGORY H.

  • 5 / 5
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    Prompt delivery, good prices, excellent customer service

    Review of , following an experience of by MELINDA H.

  • 5 / 5
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    Good service - goods arrive din the time frame stated.

    Review of , following an experience of by MIKE S.

  • 5 / 5
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    I ordered, there was a discrepancy in the color labeling on the website, I called customer service and alerted him there was the error on the website, product was reordered in the correct color, return label was issued, I returned the product, and the correct items were sent. Absolutely perfect, well executed, and satisfied customer. That's what it's all about. Thank you for being the best!

    Review of , following an experience of by LINDA A.

  • 4 / 5
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    My order was delivered in a timely manner. The athletic socks are perfect. The surgerical open toe stocking are not what I expected however, I might have to order two different sizes to get a more perfect fit.

    Review of , following an experience of by T S. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    I’ve heard great things about these stocking- not fair for me to say too much as I’ve only began to wear them.. they are so dang hard to put on!!

    Review of , following an experience of by LAURA O.

  • 5 / 5
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    I already gave you a fantastic review before but just wanted you to know that I loved talkin GB with your helpful customer service agent from a foreign country. He had a great handle on the American English language and he even sounded very American. He knew his information and the product and helped me tremendously. I received the order whenever he said it would come. So sorry I don’t remember his name but if you check who received my call in order you will know. He needs a reward or a raise please. Thank you!

    Review of , following an experience of by THERESA W.

  • 1 / 5
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    Customer Service is bad. Order was canceled and you didn't receive the credit. Called my bank to dispute

    Review of , following an experience of by DAWN V.

    Answer by brightlifedirect.com
    Flag

    We're really sorry to hear about the trouble with your order and the issues with your credit. That’s definitely not the experience we aim for. We appreciate you taking the time to let us know and we understand why you're frustrated. We’ll have someone from our customer service team get in touch with you directly to sort this out and make sure everything gets resolved quickly. Thank you for bringing this to our attention. We're committed to fixing this and improving our service for you.

  • 5 / 5
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    This company is exemplary at customer service. I mistakenly purchased the wrong size product and they agreed to exchange the product not once but twice with no additional shipping cost. When I returned the original Large, the customer service rep recommended a small according to the size chart. When I received them I felt like they were too small so again they exchanged the product for a medium. Since I am very short I needed a size petite and they fit very comfortably with no pinching around the band at the thigh like some others do. Also, the color is more natural. I highly recommend BrightLife.

    Review of , following an experience of by JOANN L.

  • 5 / 5
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    Excellent and timely service.

    Review of , following an experience of by S Y. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    These support stockings are well-made, comfortable, durable, reasonably priced, and easily available over the internet.

    Review of , following an experience of by MICHAEL W.

  • 5 / 5
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    I have been a customer of Brightlife for several decades. I feel their Allegro products are consistently well made, durable and comfortable, fit as advertised, and have a positive effect on my well-being. Customer service is also top notch.

    Review of , following an experience of by WILLIAM J.

  • 5 / 5
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    I received my order correctly and quickly. Thank you.

    Review of , following an experience of by DEANNA G.

  • 5 / 5
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    customer service rep was professional and informative ___ shipment was fast ___ cost was reasonable ___ stockings were quality

    Review of , following an experience of by RONNIE B.

  • 5 / 5
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    They carry compression wear and related lifestyle and medical products. Prices are very reasonable for what they provide. Service and shipping is fast. I get my rolls of tubular bandages from the site.

    Review of , following an experience of by ADAM N.

  • 5 / 5
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    Fantastic! The website is very easy to use, delivery was timely, and these compression socks are awesome! I go back to this product whenever I need new socks.

    Review of , following an experience of by EMILY T.

  • 5 / 5
    Edit Flag

    Navigating the site was easy. I have an account so I can easily see what I have ordered previously and then only search for something new that we might like to try. Also we were happy to see some of our favorite style in a few new colors! Thank you.

    Review of , following an experience of by D E. *

    *Pseudonymized data at the request of the author

  • 5 / 5
    Edit Flag

    Excellent Sigvarus compression stockings--lightweight, too.

    Review of , following an experience of by CONNIE H.

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