brightlifedirect.com

Customer reviews for brightlifedirect.com

4.6 / 5 1

Calculated from 3940 reviews obtained over the last 12 months

3858 reviews since 07/04/2023

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Information brightlifedirect.com

  • Company

    BrightLife Direct

  • Description

    BrightLife Direct, Inc. has been serving the greater community of people who wear medical compression garments for over 30 years.

  • Address

    1840 Enterprise Drive 48309 Rochester Hills, MI

  • Website

    https://www.brightlifedirect.com/

  • Category

    Health and beauty

Contact BrightLife Direct

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Customer reviews

  • 5 / 5 1
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    Prompt, efficient service. Good quality compression socks, very comfortable.

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  • 4 / 5 1
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    Fast delivery. I like these jobst. Good quality and durability.

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  • 5 / 5 1
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    I have been ordering from Brightlife for years. I am very happy with their service and reliability.

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  • 5 / 5 1
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    delivered fast and good condition

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  • 5 / 5 1
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    I have been very satisfied with my Juzo stockings and have been wearing them for years. Highly recommend them.

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  • 5 / 5 1
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    I have been a regular customer of BRIGHTLIFE FOR 20 years. I have always found them to be courteous and helpful. I have always received my orders in a timely manner. I have worn Medi support stockings daily during that period beginning while I was working continuing into retirement.

    Review of , following an experience of by

    Answer by brightlifedirect.com
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    Wow, 20 years! It's been quite a journey with BrightLife and Medi support stockings. It's great to hear that we've been a constant companion for you, both during your working years and into retirement. We're glad that our courteous service and timely delivery have really stood out to you. It's wonderful that the Medi support stockings have been serving you well all these years. Thanks for sharing your experience! It's always heartening to hear about long-term, positive relationships with brands.

  • 5 / 5 1
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    Prompt shipping....good quality products

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  • 5 / 5 1
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    Great

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  • 4 / 5 1
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    I've used Bright Life Compression Sleeves for 7 years. I have not experienced any issues ordering or with the products. They alert me to sales and that is a plus when your a Senior Citizen & must budget for every purchase.

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  • 5 / 5 1
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    I have ordered several products. Always a great experience.

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  • 5 / 5 1
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    My interaction with Brightlife has been very good! All service personnel have provided me great service!

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  • 5 / 5 1
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    They are so amazing feel so good on my legs theses are more better and supportive then the thin ones I highly recommend the surgical compression thigh high This is the best company ever i been buying from this company for years

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  • 5 / 5 1
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    Excellent product, fast delivery

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  • 4 / 5 1
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    Arrangement of order of items somewhat confusing.

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  • 5 / 5 1
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    I’ve bought several arm sleeves from BrightLife Direct. They have excellent products at reasonable prices. The customer service is outstanding. They go above and beyond to solve any problem you may have.

    Review of , following an experience of by

    Answer by brightlifedirect.com
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    It's fantastic to hear that you've had such a positive experience with BrightLife Direct. It sounds like the arm sleeves have really hit the mark for you in terms of quality and price. Our team is committed to solving any problems and making sure you're happy with your purchases. Your feedback is super valuable to us and we're sure it will be for other customers as well. Thanks for taking the time to share your experience.

  • 2 / 5 1
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    My nieces mailing address was on my account and order was tine sent to her although I never gave this info to you or sent anything from you to her. I sent you a message telling you to correct this and you did. However you never respondedto my email so I didn’t know if you had received it. Your web site is cumbersome and I don’t think I will order again.

    Review of , following an experience of by

    Answer by brightlifedirect.com
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    We're really sorry to hear about the mix-up with the mailing address and the lack of communication on our end. This is definitely not the kind of experience we want you to have. We're glad to hear that the address issue has been corrected, but we understand how the lack of a response to your email can be frustrating. We're working on improving our communication to ensure that you're always kept in the loop. Your feedback about our website is also greatly appreciated. We're always looking for ways to make the shopping experience more user-friendly, so your input is really valuable. We're sorry to hear that you're considering not ordering again. We'd hate to lose you as a customer. If you ever decide to give us another chance, we'll do our best to provide a better experience. Thanks again for your feedback!

  • 5 / 5 1
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    The service is great and the site is easy to navigate. Delivery is always on time.

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  • 5 / 5 1
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    Diabetic socks are excellent and appear to be able to hold up to frequent washings

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  • 5 / 5 1
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    Easy to order and fast delivery. Very nice product

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  • 5 / 5 1
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    Surprised to find that I got 1 pair of hose free when buying 4 pair.

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  • 5 / 5 1
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    Found what I needed on the site. It was on sale. Delivery was prompt. Product was of excellent quality as usual.

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  • 5 / 5 1
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    I did return the items I ordered, but the ease of use and return was wonderful. Also, the timeliness of their response was really great.

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  • 5 / 5 1
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    I've used brightside for years and have no regrets. All products have helped me

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  • 5 / 5 1
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    Delivered quickly

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  • 5 / 5 1
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    Prompt service

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  • 5 / 5 1
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    They ship promptly and the product is excellent

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  • 5 / 5 1
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    Excellent

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  • 4 / 5 1
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    The website was fine. I have had jobst compression socks in the past and their quality is far superior to the allegro socks, especially the width of the top band. I tried saving money, but this is a case of you get what you pay for.

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  • 5 / 5 1
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    Excellent

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  • 5 / 5 1
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    Excellent service, many thanks.

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  • 5 / 5 1
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    Fast Shipment, Easy to navigate website.

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  • 5 / 5 1
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    The shipping is fast and Brightlife always keeps me updated on the process. Prices are reasonable.

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  • 5 / 5 1
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    I accidentally put in the wrong address to have my item sent to and the customer service agent immediately contacted the warehouse, and was able to correct the address. They called me back to let me know that it had been corrected. I can't think of the last time I had such a responsive customer service experience. Thank you!

    Review of , following an experience of by

    Answer by brightlifedirect.com
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    It's great to hear that our customer service team was able to help you out with the address mix-up. We understand that mistakes can happen, and we're always here to make things right as quickly as possible. It's feedback like yours that helps us keep improving our service. We're thrilled that you had such a positive experience with us. Thanks for sharing, and we're here for you anytime you need!

  • 3 / 5 1
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    The socks were too tight.

    Review of , following an experience of by

    Answer by brightlifedirect.com
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    We're really sorry to hear that the socks were too tight. We understand how important comfort is, especially when it comes to wearables like socks. Your feedback is super valuable to us. We're committed to improving our products based on customer experience like yours. We'll definitely look into this issue with the fit of the socks. A member of our customer service team will reach out to you to discuss this further and see how we can make things better. Thanks for your patience and understanding as we work to make things right.

  • 5 / 5 1
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    I am a returning customer because the site is easy to navigate, items are in stock, purchasing not a problem, and items are of the highest quality and delivered quickly. I have never had a problem and I appreciate the sales and specials as my insurance does not cover my compressions garments!

    Review of , following an experience of by

    Answer by brightlifedirect.com
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    It's great to hear that you've had such a positive experience with us. Your feedback about the easy navigation, availability of items, and the quality of our products is truly appreciated. We understand how important it is to have affordable options, especially when insurance doesn't cover certain items. Your satisfaction is our top priority and we're thrilled to know that our sales and specials have been helpful to you. Thanks for choosing us and for sharing your experience!

  • 5 / 5 1
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    Excellent customer service, many thanks.

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  • 5 / 5 1
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    Easy to use

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  • 4 / 5 1
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    EXPENSIVE !

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  • 3 / 5 1
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    U took to0 long to receive my shipment. Tou folks need to up the speed up delivery time.

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    Answer by brightlifedirect.com
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    We're really sorry to hear that your shipment took longer than expected. We understand how important it is to receive your items in a timely manner. Your feedback is super important to us. We're always looking for ways to improve our services, and speeding up our delivery time is definitely something we'll look into. We appreciate you for bringing this to our attention as this will help us improve our services.

  • 5 / 5 1
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    I have appreciated the service and broad choice of products for over 10 years. I am a very satisfied customer

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  • 5 / 5 1
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    Juzol stockings are soft and comfortable. They hold up well after washing and drying in a mesh bag. Silicone band works to hold stockings in place and I don't even notice it when I wear them.

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  • 5 / 5 1
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    As always, great product from BrightLife!

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  • 5 / 5 1
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    Great company! Great product!

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  • 1 / 5 1
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    I haven't received my goods and also No answer one the status!

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
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    We're really sorry to hear about the disappointing experience you've had with your order. We understand how important it is to receive your order on time and to have clear communication about the status of your order. Your feedback is super important to us. We're committed to improving our services based on customer experience like yours. We'll definitely look into this issue with delivery and communication. A member of our customer service team will reach out to you as soon as possible to update you on the status of your order. Thank you for sharing your experience!

  • 5 / 5 1
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    Love the product!!!

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  • 5 / 5 1
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    Professional

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  • 4 / 5 1
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    The site is very good! However the quality of Jobst compression stockings is getting sloppy. On pair actually got runs in the top next to the elastic, the last pair the heels stretched badly. I know this is not the fault of Brightlife. Laura

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  • 5 / 5 1
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    This company understands the importance of lymphedema care. I have ordered my compression gauntlets twice from another company due to needing overnight shipping. Both times I received the wrong size and wondered if they are selling the manufacturers mismatched inventory. BrightLife Direct follows up in the rare time there is a delay. Competitive prices and easy to speak to a representative if needed. Glad I found BrightLife Direct!

    Review of , following an experience of by

    Answer by brightlifedirect.com
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    That's fantastic to hear! We're glad that you found us and that you're happy with our service. We understand how crucial the right fit is for compression gauntlets, especially for lymphedema care. Your satisfaction is our top priority, and we're here to make sure you get the right products at competitive prices. Thanks for your kind words!

  • 2 / 5 1
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    Order was messed up. One item was ordered correctly, but something different was shipped. For two other items the order was not what I wanted because of the convoluted software. Also, there was no preview of the order before it was shipped, not good because mistakes would have been detected.

    Review of , following an experience of by

    Answer by brightlifedirect.com
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    It's disappointing to hear that there were issues with your order and our software. We totally understand how important it is to get the right items and to have a smooth ordering process. Your feedback is incredibly valuable to us. We're committed to improving our services based on customer experience like yours. We'll definitely look into the issues you've mentioned with the order and the software. We'll work on improving our software and the order preview process based on your feedback. Thanks for sharing your experience with us as this will help us improve.

  • 5 / 5 1
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    perfect fit. just what I needed

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  • 5 / 5 1
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    Great Customer service

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  • 5 / 5 1
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    Easy to order, quality stuff at a fair orice

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  • 5 / 5 1
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    Yes, the website was easy to navigate and I received my hose when they said it would come. I have not tried the hose yet but hope to soon.

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  • 5 / 5 1
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    I purchased two pairs of Juzo Support Stockings 20/30. So far, I am very pleased with this purchase. Of course, time will tell, but I also reordered 4 more pairs with 2 free ones, due to BrightLife's special sale. The company is great to work with, the delivery is a bit slow, but I am happy about finally, after 48 years of paying outrages prices for these much needed stockings, which only last 4-5 months, I have found BrightLife with some savings that are much appreciated!!!!!

    Review of , following an experience of by

    Answer by brightlifedirect.com
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    It's fantastic to hear that you're pleased with your purchase of Juzo Support Stockings from us. Your excitement about the special sale and the savings you've found after all these years is truly heartwarming. We understand that timely delivery is important and we're always working on improving that aspect. Your feedback is invaluable in helping us do better. Thanks for sharing your experience and for choosing BrightLife Direct!

  • 5 / 5 1
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    Very reliable source of quality products that help me maintain a healthy lifestyle.

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  • 5 / 5 1
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    Have ordered at least a dozen of these over years. The quality is excellent

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  • 5 / 5 1
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    Great product and delivery was on time. Have been buying this product for a number of years. Will buy them again.

    Review of , following an experience of by *

    *Pseudonymized data at the request of the author

  • 4 / 5 1
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    Help with lymphedema

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  • 5 / 5 1
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    worked fine

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  • 3 / 5 1
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    It was good service

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    Answer by brightlifedirect.com
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    That's awesome to hear! We're thrilled that you had a good experience with our service. Your satisfaction is our top priority. Thanks for your feedback!

  • 5 / 5 1
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    Excellent service and quality product

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  • 5 / 5 1
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    My 23 year old son has Klippel-Trenaunay Syndrome (KTS) and has had to wear compression stocking since he was really young. These work great for him I love that you get 2 pairs. He only needs for 1 leg.

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  • 5 / 5 1
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    Very customer oriented, No questioned asked and very friendly and easy process.

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  • 5 / 5 1
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    Easy to use webpage competitive prices

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  • 5 / 5 1
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    Order delayed but customer service was very good

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  • 5 / 5 1
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    Very easy to navigate this website and customer service is outstanding!

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  • 4 / 5 1
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    Good product so far, haven't worn it very long.

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  • 4 / 5 1
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    So far everything is going well.

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  • 5 / 5 1
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    I order the same product each time so easy access to prior orders is crucial.

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  • 5 / 5 1
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    Delivery was prompt. As always, quality of product is excellent.

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  • 5 / 5 1
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    They remembered my previous order from a few years ago and were able to get them to me in a weeks' time!

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  • 5 / 5 1
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    the order always comes on time and is perfect.

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  • 5 / 5 1
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    BrightLife carries the compression stockings that I prefer/wear and the service and prices are excellent.

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  • 5 / 5 1
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    Great price, love these pantyhose. Just wish they would get black in queen plus, back in stock

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  • 5 / 5 1
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    Juzo makes quality apparel and it is made in USA so why go elsewhere. The great majority of other hose makers are not from USA. Brightlifedirect does a great job and ships quickly!

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  • 5 / 5 1
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    I have always had a pleasant and good experience with Brightlife! I have been ordering from them for years! Love their hose and a much better price than anywhere.

    Review of , following an experience of by

    Answer by brightlifedirect.com
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    It's wonderful to hear that you've had consistently good experiences with BrightLife and that you've been with us for years. Your love for our hose and appreciation for our pricing really warms our hearts. We're all about providing quality products at great prices. Thank you for being a loyal customer and for sharing your experience with us!

  • 5 / 5 1
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    So efficient to compare so many options on one site! Called customer service twice and was met with knowledgeable, courteous, very helpful staff. Very reasonable sales policies for shipping, returns, etc. I will continue to shop BrightLife Direct!

    Review of , following an experience of by

    Answer by brightlifedirect.com
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    It's great to hear that you've found the comparison of options on the site efficient and customer service helpful. Your satisfaction with our sales policies and your plans to continue shopping with BrightLife Direct are music to our ears. We're here to make your shopping experience as smooth as possible. Thanks for sharing your thoughts!

  • 3 / 5 1
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    I am not impressed. So far I haven’t seen any improvement in my swollen feet and toes. This was disappointing and expensive to not work.

    Review of , following an experience of by

    Answer by brightlifedirect.com
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    We're really sorry to hear that you're not seeing the results you were hoping for. It can be really frustrating when something doesn't work as expected, especially when it's something as important as your health and comfort. We appreciate your feedback and we take it very seriously. We're committed to improving our products and services based on our customers' experiences. In the meantime, you may also consult your doctor regarding this matter if a certain compression level is not working or effective on your condition. Your health and comfort is our top priority. Thank you for sharing your experience!

  • 5 / 5 1
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    very efficient. placed my order over the phone and received the correct merchandise in a timely manner.

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  • 5 / 5 1
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    great work

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  • 5 / 5 1
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    Lots of variety to choose from. Brightlife is my go-to source for support hose. I've been purchasing from them for several years now. Shipping is not that long.

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    Answer by brightlifedirect.com
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    It's great to hear that you're enjoying the variety we offer at Brightlife and that we're your go-to source for support hose. We're thrilled to have been serving you for several years now. We always strive to make our shipping process as quick as possible, so it's good to know that you're happy with our delivery times. Your feedback is invaluable in helping us continue to improve and provide the best service possible. Thanks for being a loyal customer!

  • 5 / 5 1
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    These are the best compression knee highs. The silicone band makes all the difference in the world for staying up. Be sure to measure your calf it’s super important. Because I have to wear open toe the stocking kind of rides up a bit. The footbed could be a bit snugger. But overall I highly recommend

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  • 4 / 5 1
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    My initial shipment didn't show up. They were very good about reshipping my order and expediting the shipment, Would have been 5 stars if the first order didn't get lost.

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  • 5 / 5 1
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    I suffer from lymphedema and Lipadema and have used products offered online and feel these products are instrumental to help aid my condition.

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  • 5 / 5 1
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    I have found a product that I like very much and have repeatedly purchased it from BrightLife Direct. They always have it in stock and over the years the quality has stayed excellent. I don’t live in a major metropolitan area so shopping in person for something like compression stockings is not an option. What I buy is comfortable, easy to get on and off, washes well and lasts a long time. What more could one ask?

    Review of , following an experience of by

    Answer by brightlifedirect.com
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    It's wonderful to hear that you've found a product you love from BrightLife Direct. It sounds like our consistent stock and the lasting quality of compression stockings have really made a difference for you. We totally understand how important it is to have reliable online shopping options, especially when you're not in a major metropolitan area. Your feedback about the comfort, ease of use, and durability of the stockings is super valuable. Thanks for sharing your experience with us!

  • 5 / 5 1
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    Excellent service in every way.

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  • 4 / 5 1
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    fast service and good product

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  • 5 / 5 1
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    Comfortable with good stretch. I would wear these as regular tights with a dress. Great quality!

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  • 5 / 5 1
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    I called and spoke to someone because I wanted to make sure I was ordering the correct size, length, etc. She was VERY helpful and I received exactly what I needed.

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  • 5 / 5 1
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    Easy to use. Great product selection at various price points so hopefully everyone can find an affordable option.

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    Answer by brightlifedirect.com
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    It's awesome to hear that you found the site easy to use and appreciated the variety of products at different price points. We believe in making quality accessible to everyone, so it's great to know that you've noticed this. Thanks for sharing your experience!

  • 5 / 5 1
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    The customer service is great and the Allegro hose have done a great job of supporting my legs for over 50 years. Thank you!

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  • 4 / 5 1
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    I just started using these farrow wraps as recommended by my therapist. It is still too early to tell if they will work for me. So far they are okay. They do have more straps than the reduction kit I was previously using and takes a little getting used to. Here is crossing my fingers this will help in the long run.

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  • 4 / 5 1
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    My order came on time. The agents were pleasant and wanted to give me exactly what I wanted. t Thank you.

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  • 5 / 5 1
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    Very good customer service and good selection of products. I have been buying Juzo support stockings from them for over 10 years and I am very satisfied.

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    Answer by brightlifedirect.com
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    It's fantastic to hear that you've been a loyal customer for over 10 years. Your satisfaction with Juzo support stockings and customer service really speaks volumes. We're all about ensuring that our customers are happy and it's feedback like yours that helps us keep doing our best. Thanks for sharing your experience!

  • 4 / 5 1
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    I like my Allegro Essential Sheer Support Knee High very much. However, there are continual inconsistencies. Some of the stockings are shorter than others and some stockings do not have identifiable heals knit into them. Just a quality control thing.

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  • 5 / 5 1
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    Honestly, I had to cancel the order after finding out that I didn’t need the product at the time of ordering. The customer service representative was very helpful and because of her, I will be looking to Bright Life Direct for future orders. Thank you

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  • 5 / 5 1
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    Easy to order, quick delivery. I have been ordering these compression socks for 50 years

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  • 5 / 5 1
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    Also great customer service and delivery

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  • 5 / 5 1
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    Their service has been wonderful and they have a good selection of products.

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  • 5 / 5 1
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    Great customer service with Diane

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