Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  A-OK! I must be pleased; I keep coming back. I am quite pleased with the ptoduct itself. I had to order by phone this time and was very impressed with the friendly, helpful service from those who handle the phone! Thank you, BrightLife!

  Review of 9/3/24, following an experience of 8/27/24 by JUDITH M.

• 5 / 5

  

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  Placed order with Diane. She was helpful and it was a pleasure talking to her,

  Review of 9/3/24, following an experience of 8/30/24 by JACKIE S.

• 5 / 5

  

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  Easy to order, quick response. Good prices. thanks

  Review of 9/3/24, following an experience of 8/18/24 by SUZAN C.

• 5 / 5

  

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  GREAT EFFICIENT SERVICE : THANKS

  Review of 9/3/24, following an experience of 8/17/24 by MERIT B.

• 5 / 5

  

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  I am an RN and use the compression hose and they work great! Customer service for this company is outstanding!

  Review of 9/3/24, following an experience of 8/24/24 by NADA P.

• 5 / 5

  

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  Great value

  Review of 9/3/24, following an experience of 8/17/24 by JANET M L.

• 5 / 5

  

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  I made a mistake in ordering, and they made it easy for me to exchange the product.

  Review of 9/3/24, following an experience of 8/26/24 by LINDA M.

• 5 / 5

  

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  Easy ordering and delivered before the time specified.

  Review of 9/3/24, following an experience of 8/26/24 by CAROLYN G.

• 4 / 5

  

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  Very helpful ordering. Knew their product and sizes requirements. I will order from them again. I haven't tried the products yet, but I intend to in the a.m. when my feet and legs are less swollen. order came very quickly.

  Review of 9/3/24, following an experience of 8/23/24 by PAULA S.

• 3 / 5

  

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  The thigh high compression stockings themselves are good quality except for one thing: they don’t stay up. After about an hour or so, they start slipping down and I have to keep pulling them up. I solved the problem by purchasing TruForm’s roll-on body adhesive.

  Review of 9/3/24, following an experience of 8/22/24 by JO ANN B.

  Answer by brightlifedirect.com

  

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  We're glad to hear that the quality of the thigh highs is good, but we're sorry they don’t stay up as well as they should. It’s great that you found a solution with TruForm’s roll-on body adhesive. If you ever have any issues or need additional help with fit or other products, feel free to reach out. We’re always here to help make sure you’re comfortable and satisfied with your purchase. Thanks for sharing your solution with us!

• 4 / 5

  

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  I would have given 5 stars, but my order was wrong. People are very nice and helpful and will make my order right.

  Review of 9/3/24, following an experience of 8/22/24 by PATRICIA N.

• 4 / 5

  

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  Site navigation easy until paying.

  Review of 9/3/24, following an experience of 8/26/24 by PHYLLIS S.

• 5 / 5

  

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  Received ib satisfactory time Fit and help with my lower limbs as expected

  Review of 9/3/24, following an experience of 8/23/24 by DAVID S.

• 1 / 5

  

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  I have yet to receive them!! and DHLjust pushed delivery out another 3 days! Can we use a better delivery service in the future?

  Review of 9/3/24, following an experience of 8/21/24 by MARYLOU L.

  Answer by brightlifedirect.com

  

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  We're sorry to hear about the delay and that DHL has pushed your delivery out even further. It's incredibly frustrating, especially when you’re waiting on something important. We’re always looking to improve our shipping options, so your feedback is really valuable. We’ll make sure to pass along your suggestions about exploring other delivery services. We appreciate you for sharing your experience with us!

  Answer by MARYLOU L.

  

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  I hated to do it but it has been chronic, far less efficient than other services. Of course, my product did arrive soon after. I hope DHL gets it together.

  Show exchanges Hide exchanges
• 4 / 5

  

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  Decent price, fairly quick delivery

  Review of 9/3/24, following an experience of 8/24/24 by JAMES H.

• 5 / 5

  

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  Paid a little extra to get expedited service, and BrightLife came through!

  Review of 9/3/24, following an experience of 8/21/24 by SHARON N.

• 4 / 5

  

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  I had to return my item because I ordered the wrong size. I am disappointed that it is taking so long to receive the new product.

  Review of 9/3/24, following an experience of 8/22/24 by DANNY M.

• 1 / 5

  

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  Scam you in returns. Overpriced products anyways. Go to Amazon half the price don’t buy here save your money

  Review of 9/3/24, following an experience of 8/17/24 by SCOTT S.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear you feel that way about the return process and pricing. We aim to provide value and good service, and it’s disappointing to hear that we missed the mark for you. Thanks for sharing your feedback—it helps us work on improving.

• 5 / 5

  

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  Good selection, very good customer service.

  Review of 9/3/24, following an experience of 8/26/24 by ROBERT W.

• 5 / 5

  

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  Great product! Fast delivery and great customer service. They helped identify a product for us and it is just what we needed. Would definitely recommend!

  Review of 9/3/24, following an experience of 8/14/24 by NICOLET S.

• 5 / 5

  

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  Excellent service. Have used them for 20 years plus

  Review of 9/3/24, following an experience of 8/12/24 by M G. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  My husband loves his new compression stockings but hard to get them off by himself.

  Review of 9/3/24, following an experience of 8/13/24 by MARGARETHA H.

• 5 / 5

  

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  I received the correct product in a timely manner. I love the stockings and the return policy can't be beat.

  Review of 9/3/24, following an experience of 8/14/24 by TINA P.

• 5 / 5

  

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  very quick to place my order and came in the mail only a few days.

  Review of 9/3/24, following an experience of 8/12/24 by CHERYL H.

• 5 / 5

  

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  Fits as expected and the material is well made.

  Review of 9/3/24, following an experience of 8/14/24 by TOSAN I.

• 4 / 5

  

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  Disappointed with some stockings as they do not stay up with first time wearing them!

  Review of 9/3/24, following an experience of 8/14/24 by MARLYS B.

• 5 / 5

  

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  This is an excellent company to work with . These days it is almost impossible to get adequate customer service much less excellent service but Brightlife is far far above that .They are absolutely excellent in everyway every time ! You get to speak to a real person in the USA that is very familiar with their products and policy , personable, polite and knowledgeable . I have called several times with questions/ and or returns and I have spoken to a different rep every time and each and everyone were excellent . The products they carry are great but truth is i You can get those same brands on lots of websites at comparable prices but trust me if you are dealing with an issue like swelling ,edema or lymphedema You don't need hassles you need help - these are the folks that can help you .

  Review of 9/3/24, following an experience of 8/16/24 by MARILYN S.

• 5 / 5

  

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  Easy to order excellent products. Arrives in a timely manner.

  Review of 9/3/24, following an experience of 8/13/24 by JOCELYN H.

• 4 / 5

  

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  The socks were quickly delivered. The compression is a little milder than I expected, but they are very comfortable.

  Review of 9/3/24, following an experience of 8/12/24 by BRIGITTE B.

• 5 / 5

  

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  Easy to shop - quality product - good rewards.

  Review of 9/3/24, following an experience of 8/14/24 by KATHRYN M.

• 5 / 5

  

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  I actually placed my order using a customer service person, very helpful!

  Review of 9/3/24, following an experience of 8/14/24 by ELIZABETH SPENCER S.

• 5 / 5

  

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  I have purchased the lower compression level hose from brightlifedirect.com for years. These knee highs are well made and will certainly be durable. Sadly, the bursitis in my hands makes donning these, even with the silicone donning lotion, almost impossible for me. My new physician suggested that I try a higher compression value. If you are unable to put them on your legs, then that is pointless. The gerontologist and I will need to reopen this discussion at a later date. In all honesty, I must say that Allegro knee highs are a very good item at a quite reasonable cost.

  Review of 9/3/24, following an experience of 8/12/24 by LYNDA M.

• 5 / 5

  

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  Like them very much

  Review of 9/3/24, following an experience of 8/12/24 by J K. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  The knee highs that I just bought are still falling down! They do not stay up to my knees! Very disappointed! I tried two pair out of the three I ordered and they do not stay up!

  Review of 9/3/24, following an experience of 8/12/24 by JANINE K.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that the knee highs aren’t staying up—especially after trying two pairs. That’s definitely not the experience we want you to have. Your stockings should be supporting you, not slipping down and causing frustration. Sometimes fit can be tricky, so we’d love to help you find a solution that works better. We’ll have our team reach out to see how we can make this right, whether it’s an exchange or a different style that might stay up better for you. Thanks for letting us know, and we’re here to make sure you get the support you need!

• 5 / 5

  

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  Excellent control and comfortable.

  Review of 9/3/24, following an experience of 8/14/24 by JOHN G.

• 5 / 5

  

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  easy to use

  Review of 9/3/24, following an experience of 8/14/24 by DIANE B.

• 5 / 5

  

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  Always pleased with Allegro compression knee highs. Fit, compression and the price.

  Review of 9/3/24, following an experience of 8/14/24 by SHIRLEY P.

• 5 / 5

  

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  Always good service. Enjoy the Allegro product.

  Review of 9/3/24, following an experience of 8/14/24 by JACK O.

• 4 / 5

  

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  BrightLife Direct experienced a problem with one of its suppliers which resulted in my being shipped the wrong color of stockings in what otherwise was a correctly marked box. Ray from the Customer Service team personally looked into the problem, made sure that a correction was made at the supplier, comp'ed me the mistaken socks, and made sure the correct ones were sent to me. Good work, Customer Service!

  Review of 9/3/24, following an experience of 8/12/24 by GORDON H.

• 5 / 5

  

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  I have purchased the same compression socks on more than one occassion. The socks have either met or exceeded my expectations.

  Review of 9/3/24, following an experience of 8/8/24 by GARY R.

• 5 / 5

  

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  Easy to order on website. Good delivery.

  Review of 9/3/24, following an experience of 8/10/24 by EVELYN B.

• 5 / 5

  

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  I really love my compression thigh highs. They stay up on my leg and I love the color. They aren't so white so they don't stand out when you wear them, and best point of all they are made in the USA

  Review of 9/3/24, following an experience of 8/7/24 by BETTY W.

• 5 / 5

  

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  I have been ordering from Brightlife direct for several years. They are always very helpful especially if I order the wrong thing. The service is excellent. My order is often shipped the same day.

  Review of 9/3/24, following an experience of 8/6/24 by CAROL P.

• 5 / 5

  

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  The staff was extremely helpful and so far the products are working well.

  Review of 9/3/24, following an experience of 8/9/24 by SHARON H.

• 5 / 5

  

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  They took care of the problem with my order with out a lot of questions.

  Review of 9/3/24, following an experience of 7/22/24 by SHARON G.

• 4 / 5

  

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  I appreciate being able to order directly and having items shipped to my door rather than engage in the bruhaha and nasty customer service necessary to get them through my doctor and insurance. The hose are almost the same except that the Brightlife item has a tight seam around the band that is quite noticeable. Also, I appreciate being able to order the hose once monthly so that I can stock up and have a clean pair to wear every day without having to wash every night. Thank you.

  Review of 9/3/24, following an experience of 8/9/24 by ROBIN J.

  Answer by brightlifedirect.com

  

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  We're glad to hear that ordering directly and having items shipped to your door is making things easier for you! It’s great that this process helps you avoid the hassles with doctors and insurance. We're sorry to hear about the tight seam around the band on the item you've purchased—that sounds uncomfortable. Your feedback is valuable and we’ll make sure it gets noted so we can look into it. Thanks for sharing your experience.

• 5 / 5

  

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  The order arrived promptly and fit well.

  Review of 9/3/24, following an experience of 8/10/24 by ANNE L.

• 4 / 5

  

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  I was looking for a different brand of compression stockings. The sale prices were in line and better than some of the other sites I've used in the past. I was pleased with the prices and delivery turn around.

  Review of 9/3/24, following an experience of 8/7/24 by S H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good product as We expected it

  Review of 9/3/24, following an experience of 8/11/24 by AYELE W.

• 4 / 5

  

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  i got my order.

  Review of 9/3/24, following an experience of 8/7/24 by PAUL B S.

• 4 / 5

  

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  Excellent I love your hose

  Review of 9/3/24, following an experience of 8/12/24 by WILMA L.

• 2 / 5

  

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  I've been a BrightLife customer for 15 years. Customer Service used to be excellent! Not any more! I've been waiting for my refund for weeks.

  Review of 9/3/24, following an experience of 7/29/24 by MONIKA P.

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that you’ve been waiting so long for your refund and that the service hasn’t been up to the high standards you’re used to. Your long-term loyalty means a lot to us, and it’s frustrating when things don’t go as smoothly as they should. We’ll make sure to flag this for immediate attention so our team can look into your refund and get it resolved as quickly as possible. Your feedback is incredibly valuable and we want to make sure we’re doing everything we can to improve. Thanks for your patience as we work to get this sorted out for you!

• 5 / 5

  

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  Every time I have called to place an order the customer service reps have been SO nice! Informative and Helpful! Thank you Brightlife for having great people work for you and the product I need to live my life with comfort! (And great prices too!)

  Review of 9/3/24, following an experience of 7/31/24 by TERRI C.

• 5 / 5

  

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  Great service and quality

  Review of 9/3/24, following an experience of 8/8/24 by W EUGENE S.

• 4 / 5

  

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  Good product but very expensive for 3 elastic socks.

  Review of 9/3/24, following an experience of 6/28/24 by JAMES D.

• 5 / 5

  

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  I love my compression socks from BrightLife Direct! Not only are the prices good, my Sigvaris socks are extremely comfortable and wear well. BrightLife's customer service is great also! I would recommend them to anyone.

  Review of 8/28/24, following an experience of 8/11/24 by BONNIE P.

• 4 / 5

  

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  These are very well made. Unfortunately they are a couple of inches too long. In fact all of my Allegro 30-30mmHg pantyhose are for some reason about 2 to 3 inches longer than my 15-20mmHg pantyhose. They would be fine if I were a couple of inches taller.

  Review of 8/28/24, following an experience of 8/12/24 by MICHAEL J.

• 5 / 5

  

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  These socks are comfortable for walking all day and give me the support I need. They arrived in less time than estimated.

  Review of 8/28/24, following an experience of 8/12/24 by RICHARD F.

• 5 / 5

  

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  Always easy to order. Response time is immediate and delivery time is what it designates but the delivery date happens sooner. I love product and the way the site is handled

  Review of 8/28/24, following an experience of 8/12/24 by JOANNE W.

• 4 / 5

  

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  The guy in the phone did a good job listening to me and my leg stocking order went great Ed

  Review of 8/28/24, following an experience of 8/8/24 by EDWARD C.

• 4 / 5

  

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  I love the garments except it looks like the pantyhose has a run in it… this is the second time I ordered them and both times it looks the same 😩

  Review of 8/28/24, following an experience of 8/19/24 by CONNIE W.

• 5 / 5

  

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  I found BrightLife direct in 2007 after being scammed by another compression hose online retailer. I have been a faithful customer ever since, and have always had positive interactions with the staff whenever I had a question. This company has integrity!

  Review of 8/28/24, following an experience of 8/27/24 by MARY S.

• 5 / 5

  

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  great fitting

  Review of 8/28/24, following an experience of 8/12/24 by PEGGY R.

• 5 / 5

  

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  great customer service

  Review of 8/27/24, following an experience of 8/26/24 by GEORGIA C.

• 5 / 5

  

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  Easy to use .

  Review of 8/27/24, following an experience of 8/22/24 by MISCHELLE C.

• 4 / 5

  

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  My only complaint is the fact that your presentation of the 15% discount for purchases over $15 was somewhat confusing and I certainly misinterpreted it. This really isn't a big issue for me, but it was a distraction that's all

  Review of 8/27/24, following an experience of 8/20/24 by R D. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was easy to navigate.

  Review of 8/27/24, following an experience of 8/24/24 by EILEEN J.

• 5 / 5

  

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  Very helpful and great products.

  Review of 8/27/24, following an experience of 8/20/24 by JEANNE S.

• 5 / 5

  

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  The products are great, well priced and service is outstanding, When I've called to place an order or ask a question the call is answered in a timely manner by a pleasant and knowledgeable individual.

  Review of 8/27/24, following an experience of 7/28/24 by KAY B.

• 5 / 5

  

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  I love these compression leggings. It’s so nice to have a selection of great colors, but when I got them I loved the support they have. It’s a win/win. Shipping was quick and I couldn’t be happier.

  Review of 8/27/24, following an experience of 8/19/24 by TINA H.

• 5 / 5

  

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  this is re-order liked what got before

  Review of 8/27/24, following an experience of 8/19/24 by MARLA M.

• 4 / 5

  

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  Received my Juzo compression socks and they are the correct size, color, strength, etc. There are a lot off details that needs to be checked and double checked before placing the order . . Juzo socks are the best in my opinion . .

  Review of 8/27/24, following an experience of 8/15/24 by HELEN T.

• 5 / 5

  

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  Comfortable, attractive and reasonably priced. Have worn them for years and they do the job.

  Review of 8/27/24, following an experience of 8/19/24 by KATHLEEN O.

• 5 / 5

  

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  Good and affordable

  Review of 8/27/24, following an experience of 8/17/24 by JANET M L.

• 5 / 5

  

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  Just received them. Can’t wait to try them. Have closed toes and I love them.

  Review of 8/27/24, following an experience of 8/16/24 by MARGARET H.

• 5 / 5

  

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  Quality products and customer service for years !!!

  Review of 8/27/24, following an experience of 8/17/24 by NANCY G.

• 5 / 5

  

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  Love the products carried by Brightlife Direct and their very helpful customer service staff.

  Review of 8/27/24, following an experience of 8/8/24 by KAREN G.

• 5 / 5

  

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  I am hoping this pair will keep firm and bring relief.

  Review of 8/27/24, following an experience of 8/19/24 by O A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Site is easy to navigate and full and sufficient stock.

  Review of 8/27/24, following an experience of 8/20/24 by MARCIA T.

• 3 / 5

  

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  The stocking is not comfortable around the toes. Stopped wearing them

  Review of 8/27/24, following an experience of 8/16/24 by NORMA F.

  Answer by brightlifedirect.com

  

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  We're sorry to hear that the stocking isn’t comfortable around the toes. It’s important for compression wear to be comfortable, and it’s frustrating when it doesn’t meet your needs. If you'd like to exchange it for a different product, you may contact our customer service team and they'll be happy to help you find a different product that might be more comfortable. Your comfort and satisfaction are really important to us and we want to make sure you find a solution that works for you!

• 4 / 5

  

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  Due to a recent breast cancer surgery I have developed lymphedema in one arm. The web site was slightly confusing as I was seeking two arm compression sleeves in 15 to 20 use. I had to dig through a number of versions until finding what I wanted. I am happy with what I bought although they arrived in separate shipments.

  Review of 8/27/24, following an experience of 8/15/24 by JEAN C.

• 5 / 5

  

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  The best lower leg wraps at a good price. I wear Ready Wrap most comfortable. Easy to order and they send them right out.

  Review of 8/27/24, following an experience of 8/19/24 by DONNA B.

• 5 / 5

  

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  Brightlife has great customer service and is very fast and helpful! I always order with them :)

  Review of 8/27/24, following an experience of 8/14/24 by KATHY C.

• 5 / 5

  

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  Site navigation is easy and the order was shipped promptly. However when USPS reported the order as delivered, it was not received at my mailbox as usual. The Brightlifedirect staff quickly replied to my email and sent a replacement

  Review of 8/27/24, following an experience of 8/19/24 by DAVID L.

• 5 / 5

  

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  Great product

  Review of 8/27/24, following an experience of 8/14/24 by D C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Good customer service but needs better shipping trackers like notice when produce is shipped

  Review of 8/27/24, following an experience of 8/10/24 by JOANN P.

• 5 / 5

  

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  Excellent management of an exchange. Thank you for handling it so easily. Received the new item in perfect condition in a timely manner.

  Review of 8/27/24, following an experience of 8/10/24 by CAMILLE B.

• 5 / 5

  

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  The customer service is a no. Ten

  Review of 8/27/24, following an experience of 8/9/24 by R T. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  MyUS box received the order damaged.

  Review of 8/27/24, following an experience of 8/11/24 by AHMED A.

• 5 / 5

  

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  Helpful, friendly and did not rush helping. Answered my questions and never made me feel rushed. you feel like you were talking to a friend.

  Review of 8/27/24, following an experience of 8/9/24 by BARBARA B.

• 4 / 5

  

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  BrightLife Direct experienced a problem with one of its suppliers which resulted in my being shipped the wrong color of stockings in what otherwise was a correctly marked box. Ray from the Customer Service team personally looked into the problem, made sure that a correction was made at the supplier, comp'ed me the mistaken socks, and made sure the correct ones were sent to me. Good work, Customer Service!

  Review of 8/27/24, following an experience of 8/12/24 by GORDON H.

• 5 / 5

  

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  Great prices, excellent quality, super fast shipping. Already made my second order

  Review of 8/27/24, following an experience of 8/11/24 by DIXIE C.

• 5 / 5

  

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  Quick, easy to order, exceptioal quality product.

  Review of 8/27/24, following an experience of 8/14/24 by DENISE M.

• 5 / 5

  

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  Essential Sheer Knee High Open Toe socks make summer tolerable. Thinner material. Open toes get air, don't show in most sandals, and compression socks stay in place when inserting foot into sandals or pulling socks over on cooler days.

  Review of 8/27/24, following an experience of 8/10/24 by ELLEN E.

• 5 / 5

  

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  Easy to use; good quality products and reasonable prices

  Review of 8/27/24, following an experience of 8/9/24 by SYBIL M.

• 4 / 5

  

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  Good stockings for the price.

  Review of 8/27/24, following an experience of 8/14/24 by DEBBIE F.

• 5 / 5

  

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  I received an email today, 8/19.24, regarding my positive review. Thank you for acknowledging my opinion. Best Regards. T. F.

  Review of 8/27/24, following an experience of 7/29/24 by THELMA F.

• 5 / 5

  

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  I was very pleasantly surprised when my stockings arrived. My last set was boudin Germany and I thought nothing will match that bit they did and I’m very happy with them!!

  Review of 8/27/24, following an experience of 8/13/24 by MARGARETHA H.

• 5 / 5

  

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  Easy ordering and fast shipment - can't ask for any more than that!

  Review of 8/27/24, following an experience of 8/14/24 by TINA P.

• 5 / 5

  

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  I was pleased with the return policy!

  Review of 8/27/24, following an experience of 8/14/24 by JANE S.

Reviews displayed in chronological order