Customer reviews for brightlifedirect.com

4.6 / 5

Calculated from 2236 reviews obtained over the last 12 months

8372 reviews since 26/05/2023

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icon sparkle Review Summary

Bright Life is praised for its comfortable and effective compression stockings. The easy-to-use website and excellent customer service enhance the shopping experience.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information brightlifedirect.com

  • Company

    BrightLife Direct

  • Description

    BrightLife Direct, Inc. has been serving the greater community of people who wear medical compression garments for over 30 years.

  • Address

    1840 Enterprise Drive 48309 Rochester Hills, MI

  • Website

    https://www.brightlifedirect.com/

  • Category

    Health and beauty

Contact BrightLife Direct

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icon sparkle Review Summary

Bright Life is praised for its comfortable and effective compression stockings. The easy-to-use website and excellent customer service enhance the shopping experience.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 5 / 5
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    very good

    Review of , following an experience of by CHRISTINE N.

  • 5 / 5
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    I have been buying compression socks from BrightLife Direct since 2018. Their prices are reasonable. I recommend them to anyone.

    Review of , following an experience of by DON K.

  • 4 / 5
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    Site easy to navigate. Was looking for socks with toe on as more comfortable with shoes on. Liked the price. Am senior and do not do much walking so top line socks are not a necessity for the higher priced socks.

    Review of , following an experience of by J M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Brightlife Direct is a great company, that is quick to order my goods, and I have NOT been unhappy my orders.

    Review of , following an experience of by YVETTE R.

  • 5 / 5
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    Haven't received my order yet, but I expect it soon.

    Review of , following an experience of by LEE P.

  • 5 / 5
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    Very good

    Review of , following an experience of by PATRICIA C.

  • 4 / 5
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    Order came on time; was correct. Only complaint: avalanche of emails from Brightlife asking for my opinion and trying to sell me more stuff. RELAX GUYS!!!

    Review of , following an experience of by J F. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great product, prompt delivery.

    Review of , following an experience of by CAROL S.

  • 4 / 5
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    BrightLife was easy to work with. They understood my concern and replaced the stockings with no questions. It was just a hassle returning the stockings twice because of a manufacturing error. Will continue to use BrightLife.

    Review of , following an experience of by BARB M.

  • 5 / 5
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    Fast Service,good quality

    Review of , following an experience of by PAUL F.

  • 5 / 5
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    I have been ordering from Brightlife for years, always prompt shipping. Always timely notices of shipment

    Review of , following an experience of by GERALD B.

  • 2 / 5
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    Long delays in delivery. Order item 8 Nov 24, not being delivered until 19 Nov 24.

    Review of , following an experience of by JERRY S.

    Answer by brightlifedirect.com
    Flag

    Thanks for letting us know—we can see how such a long wait would be frustrating. We’re always working to get orders out as quickly as possible. Also please note that weekends and/or holidays are not included in the delivery timeframe. We appreciate you sharing your feedback as this will help us improve!

  • 5 / 5
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    black socks hold up the best

    Review of , following an experience of by VICTORIA B.

  • 5 / 5
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    Site was easy to navigate but we ordered the wrong product. The exchange for correct product was super easy and quick. The Jobst thigh high compression stockings are just what my mom was looking for; easy to put on and light to moderate compression. She's worn Jobst for years and really likes this stocking.

    Review of , following an experience of by PATRICIA H.

  • 3 / 5
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    Under sock was way too small and unusable. Socks should be compatible with compression wrap

    Review of , following an experience of by DONNA L.

    Answer by brightlifedirect.com
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    Thanks for sharing your experience! It sounds like the under sock didn’t work as expected, which is definitely disappointing. We’d love to help you find a better option that’s compatible with your compression wrap. Feel free to reach out to our customer service team—your comfort is so important to us!

  • 5 / 5
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    Site was easy to navigate. I needed compression tights for post-surgery and the measuring instructions and explanation on compression metrics was helpful. I received my tights and they fit perfectly and are even comfortable.

    Review of , following an experience of by CATHERINE C.

  • 5 / 5
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    Received timely and in good condition.

    Review of , following an experience of by FRANCES C.

  • 5 / 5
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    Good

    Review of , following an experience of by JAMES K.

  • 5 / 5
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    Site was easy to navigate and find my correct size

    Review of , following an experience of by ROBERT F.

  • 5 / 5
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    BrightLife’s Customer service has been great. Usually answers emails within hour or two unless late in day then it’s next morning. Knows products well enough to make recommendations. Pleased with experience.

    Review of , following an experience of by MARK C.

  • 5 / 5
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    Excellent service and ease in correcting error MADE BY ME with easy exchange.

    Review of , following an experience of by PETER A.

  • 2 / 5
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    The stockings don’t fit even though the sizes says it will.

    Review of , following an experience of by A L. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
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    We're really sorry to hear the stockings didn’t fit as expected. Sizing can be tricky sometimes, and it’s frustrating when things don’t work out. If you'd like, please feel free to contact our customer service team. We can help you find a better fit or explore different options that might work for you. Your comfort is really important to us, so don’t hesitate to reach out!

  • 4 / 5
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    The socks came fast and are good. Only thing is I ordered the wrong strength and don;t know how to return anything or exchange.

    Review of , following an experience of by YVONNE S.

  • 5 / 5
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    I ordered the wrong compression socks and the process of exchanging for correct stockings was quick and new stockings were delivered quickly. The jobst toeless, thigh high compression socks are excellent and I would order through BrightLife again.

    Review of , following an experience of by PATRICIA H.

  • 5 / 5
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    I have been a Bright Life customer for many years. Your company is an excellent resource for compression stockings. Your rewards program helps with the high cost of these socks.

    Review of , following an experience of by JOAN L.

  • 5 / 5
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    Good efficent order

    Review of , following an experience of by MARTHA L.

  • 5 / 5
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    Excellent customer service.

    Review of , following an experience of by ELEN G.

  • 5 / 5
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    Customer service is exceptional. It is so nice to deal with service personnel who actually know their product. VERY helpful!

    Review of , following an experience of by SUSAN M.

  • 5 / 5
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    Great socks and excellent service!!

    Review of , following an experience of by JOYCE H.

  • 5 / 5
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    BrightLife has a wonderful, varied product selection that enabled me to find just the right sleeve for my post-surgical needs. I highly recommend.

    Review of , following an experience of by LAURIE B.

  • 5 / 5
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    The delivery time was much improved on this order which was my second time ordering. My first order took quite a bit of time to be delivered to me.

    Review of , following an experience of by N H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Straightforward website, email updates on delivery status, package arrived fine. Everything a customer would expect.

    Review of , following an experience of by JIM H.

  • 5 / 5
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    They have a great selection of products. Many different brands. I use Juzo products. They hold up so well. I decided I needed to order new stockings but couldn’t remember when I last bought them. Checked my account any I had bought them I. 2019!!! And I still wear them. 24/7. I ordered two new pair and a new one that has silver in the material. I’m anxious to try them too. They were delivered promptly. Think you!!

    Review of , following an experience of by MARLENE V.

  • 4 / 5
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    Customer service was excellent in getting me the necessary information needed to confirm the return of the former product and confirmation on the shipment of the new product. Thankfully the device arrived a few days after our conversation.

    Review of , following an experience of by JOHN B.

  • 1 / 5
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    It took nearly 3 weeks for the order to arrive!!

    Review of , following an experience of by RICHARD K.

    Answer by brightlifedirect.com
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    We totally understand your frustration—waiting almost 3 weeks for an order is definitely not ideal. We’re working on improving our shipping times, and your feedback helps us stay focused on that. We appreciate you for sharing your experience with us!

  • 4 / 5
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    Shipment arrived 3 weeks after order in good condition. I was concerned that it took so long but I did receive a shipment verification email 5 days before arrival so that was Okay. However a 15% discount was offered if I supplied my email address and phone number. Which I did. But when I placed my order, it deducted only $20 as I had 400+ points from last year’s order. It did not allow me to apply the 15% off instead which would have amounted to $48.60. I contacted their Customer Service Team but was told only one discount code per order is allowed which I understand. But during the order process I wasn't allowed to apply the 15% discount as no discount code was given when I signed up with my email address and phone number till AFTER the order was placed. I was told I could use the 15% discount within a 3 month period which I won't use as the items I purchased will last much longer.

    Review of , following an experience of by THOMAS S.

  • 5 / 5
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    I usually order by phone. As usual, the phone wait was minimal, the service rep was knowledgable, and my order was quickly placed. A week or so later it was received as expected. The product is totally satisfactory, and I plan to continue to use BrightLife Direct.

    Review of , following an experience of by L M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I really like the Brightlife company..the customer service people are very helpful and they offer a good variety of stockings to choose from…thank you

    Review of , following an experience of by LISA B.

  • 3 / 5
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    Price was on the high side and delivery on the slow side.

    Review of , following an experience of by WILLIAM T.

    Answer by brightlifedirect.com
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    Thanks for your feedback! We hear you—price and delivery speed are both super important. We’re always looking for ways to offer better value and faster shipping. Your thoughts help us know where to improve, and we appreciate you sharing them.

  • 4 / 5
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    I completely misunderstood the color info on my order, so had to request help from customer service. They were very understanding.

    Review of , following an experience of by CAROL F.

  • 4 / 5
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    I am very satisfied

    Review of , following an experience of by A K. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    Super helpful with questions answered and ordering efficiency

    Review of , following an experience of by ROBERT K.

  • 1 / 5
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    Women's legs are not like sticks. The socks rolled down during the day and cut a groove in my leg. I dont' wear them anymore.

    Review of , following an experience of by VIRGINIA J.

    Answer by brightlifedirect.com
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    We're sorry to hear that the socks didn’t work out for you—it sounds really uncomfortable. Compression socks should stay in place and feel supportive, not restrictive. If you'd like, please feel free to contact our customer service team. We’d love to help you find a better fit or a different style that works better for your legs. Your comfort is our priority!

    Answer by Virginia J.
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    Thanks but I don't want to pursue this matter further.

    Show exchanges Hide exchanges
  • 5 / 5
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    Received my order on time. I have used the product before and reordered it because it works well and is hard to find other places.

    Review of , following an experience of by DIANE S.

  • 5 / 5
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    I'm happy with all of the items I use from Brightlife. They ship promptly and are of good quality. I will continue to order my stockings from Brightlife and recommend them. Thank you.

    Review of , following an experience of by BARBARA M.

  • 5 / 5
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    Excellent product, i ordered 3 to try, then ordered 5 more. They do not slide down like the juzos. Speedy delivery, no hassels. Highly recommend this product and this company!

    Review of , following an experience of by LEAH E J.

  • 5 / 5
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    My item came within three days of placing the order. Excellent service! Compression wrap fits well and I’m satisfied with the size as requested. If I decide on another wrap, I’ll be sure to order from BrightLife. Thank you!

    Review of , following an experience of by BETTY Z.

  • 3 / 5
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    Received products that didn’t fit. Returned and reordered. Got credit for part of order and gift card for other return Paid more for new orderand am stuck with a gift card I probably won’t use

    Review of , following an experience of by DONNA L.

    Answer by brightlifedirect.com
    Flag

    Thanks for sharing your experience with us. We understand how ending up with a gift card instead of a full refund might feel a bit limiting, especially when you’ve already gone through the process of a return and reorder. If you’d like help with a different product, please let us know. We’d love to help you find something that works perfectly for you!

  • 5 / 5
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    These are excellently made socks, I especially like the reinforcements around the bottom of the socks.

    Review of , following an experience of by BETTY P.

  • 5 / 5
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    I will be purchasing all my compression from now on from BriteLife Direct!! Their customer service is fabulous, prices are comparable and shipping is fast.

    Review of , following an experience of by TIFFANY B.

  • 5 / 5
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    site was easy to navigate and find the same product

    Review of , following an experience of by ROBERT F.

  • 4 / 5
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    Shipping takes way too lobf

    Review of , following an experience of by JEAN T.

  • 5 / 5
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    Love this company.... good products, prices and help. Great with returns if you order the incorrect size.

    Review of , following an experience of by PAULA M.

  • 5 / 5
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    I have used Brightlife for 17 years.Their products have always been first class. the employes are always polite and very helpful.

    Review of , following an experience of by MICHAEL K.

  • 5 / 5
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    I ordered the wrong size and was able to make a return easily. The compression I got was also much cheaper then when I bought it from who my PT recommended!

    Review of , following an experience of by DANA C.

  • 5 / 5
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    Excellent design clearly illustrates healthcare products. Easy to use.

    Review of , following an experience of by S S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    everything was very good

    Review of , following an experience of by ROBERT N.

  • 5 / 5
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    Actually I had help from my therapist with the order, but it came promptly and in good condition. I'm liking the stockings.

    Review of , following an experience of by FRANCES C.

  • 5 / 5
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    High quality compression socks and other options on this website. I’ve purchased cheaper compression products on other sites and stores, but they’ve always been inferior to the quality at BrightLife Direct. Glad I found them!

    Review of , following an experience of by DAWNIELLE J.

  • 5 / 5
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    Initially ordered the wrong compression socks but exchanging them was easy and we received new ones very quickly. My mom is very pleased with these Jobst toeless, thigh-high compression socks. They are easy for her to put on (she uses rubber gloves) and take off and they are not too tight. She's always worn Jobst and likes the brand. BrightLife was a good vendor and easy to work with.

    Review of , following an experience of by PATRICIA H.

  • 3 / 5
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    The website did not indicate that my order was for a pair. I assumed that I was purchasing just one stocking.. Also, the delivery time for my order was long.

    Review of , following an experience of by R W. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
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    Thanks for letting us know about your experience. We want our product details to be clear, so it’s really helpful to know that the “pair” information wasn’t as noticeable as it should be—we’ll work on making that clearer. We understand the wait for delivery was longer than expected as well, and we’re actively working to improve those times. Your feedback is truly appreciated and helps us enhance the shopping experience.

  • 5 / 5
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    Very much pleased

    Review of , following an experience of by S S. *

    *Pseudonymized data at the request of the author

  • 4 / 5
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    N/A

    Review of , following an experience of by MARCIA P.

  • 5 / 5
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    Items are easy to find, compare, and choose. Descriptions are clear and prices posted making competing orders easy.

    Review of , following an experience of by RUSSELL D.

  • 5 / 5
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    They say the third times a charm. After emailing back and forth with customer service and ordering on 3 separate occasions with 2 returns I was able to obtain a pair of waist high pantyhose that fit perfect, look nice, and feel great. If your a guy that is taller and heavier than the average person and having trouble with fit, the Maternity style pantyhose might be a solution. Really appreciate Customer Servce help and the painless exchange policy. If it had not been for the easy exchange I would likely have stopped with the first return and looked elsewhere. Thank you

    Review of , following an experience of by MARK C.

  • 5 / 5
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    Very good product. A little too tight at top. Like the material very much.

    Review of , following an experience of by BARBARA S.

  • 5 / 5
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    I must say that I was very skeptical about how well the silicone band on the thigh high compression hoses would, actually, hold in place. I am very pleased that I have had no problems whatsoever.

    Review of , following an experience of by SUE S.

  • 5 / 5
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    Very attractive. As ordered & timely.

    Review of , following an experience of by RAY S.

  • 5 / 5
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    Very satisfied with my purchase. I had tried 12 other compression stockings from other companies and finally was referred to Brightlife From my client of mine. I called them. We talked through a few options. I ordered two different pairs and I’m very happy with both.

    Review of , following an experience of by CHRISTA J.

  • 5 / 5
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    Orders come quickly! Customer service is helpful and friendly! Ordering is easy for item selected! Great website and very comprehensive!

    Review of , following an experience of by JANET K.

  • 5 / 5
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    Great customer service, fair price’s , fast shipping, good verity, easy returns..

    Review of , following an experience of by RICK MATHEWS M.

  • 5 / 5
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    Excellent service. I was able to exchange without a fuss. The best options for petites. Quality is amazing. Very satisfied customer

    Review of , following an experience of by LILIANA C.

  • 5 / 5
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    Easy to navigate site, use tools to get dizing and order with confidence.

    Review of , following an experience of by S G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Good quality and comfort.

    Review of , following an experience of by DONNA C.

  • 5 / 5
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    I was very pleased with my BrightLife exxperience--order, order received. Thank you!

    Review of , following an experience of by RUTH Q.

  • 5 / 5
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    I have ordered support hose from BrightLife for years, I have large calf muscles and their knee highs have always been the most comfortable I could find. I recently tried thigh highs with the wide silicon band and really like them, I ordered several more pairs.

    Review of , following an experience of by KATHLEEN P.

  • 5 / 5
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    Allegro is a good value for the money spent. They are well made and comfortable to wear all day long. They help my legs feel good all day long. I will contine to buy these products from BrightLife. they are a good company to deal with.

    Review of , following an experience of by MICHAEL J.

  • 5 / 5
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    great

    Review of , following an experience of by D G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Allegro Microfiber are the best and the most comfortable pantyhose. They are made strong and last a long time. The also stay up well and provide excellent compression. My legs appreciate the increased blood circulation.

    Review of , following an experience of by MICHAEL J.

  • 5 / 5
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    The person I spoke with was very nice, professional and handled my order very quickly

    Review of , following an experience of by PAT W.

  • 3 / 5
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    The top of my support hose, keeps slipping to my knee

    Review of , following an experience of by SUE F.

    Answer by brightlifedirect.com
    Flag

    We understand how frustrating it is when support hose doesn’t stay in place—keeping that secure fit is so important for comfort. Sometimes, a different size or style can make a difference. Our team would be happy to help you explore options that offer a firmer hold, so you can feel confident and comfortable throughout the day. Thanks for sharing this, and we’re here to make sure you find the perfect fit!

    Answer by Sue F.
    Flag

    I remeasured and still fit into Small cat. egory. Previously, I did not measure lenth of my leg. I did this time and it measures 29 inches which barely fits into small/long category. I received the SS size. If you feel the SL would not fall, I'd be willing to exchange the SL for SS. If not, I would like to return and get a refund. One of the stockings I received has not been opened. I appreciate your response and concern

    Show exchanges Hide exchanges
  • 5 / 5
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    Fast, efficient service. Prices are excellent. I recommend them highly for compression supplies

    Review of , following an experience of by JUDITH B.

  • 5 / 5
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    BrightLife has great customer service. I found out that I really needed a smaller size after buying many products, not realizing they wouldn't stay up because they were too large. Now they fit perfectly and are quite comfortable.

    Review of , following an experience of by MICHAEL J.

  • 3 / 5
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    I got knee high hose and they tore in the heel part of hose and caused a runner about 2 inches wide up to the top of hose. I have had several do this. Since I have to wear them every day would like them to last longer than one wear and wash.

    Review of , following an experience of by SHARON S.

    Answer by brightlifedirect.com
    Flag

    Thank you for letting us know about your experience. It sounds like the durability just isn’t where it needs to be, especially for daily wear—that must be really frustrating. We want our products to provide the reliable support you need, so we’ll pass along your feedback to the manufacturer for review. To assist you with this, a member of our customer service team will reach out to you. We’d be happy to help you find a solution for this issue.

  • 5 / 5
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    Allegro microfiber pantyhose and better made, more comfortable, stay up better and last a long time. They certainly do the job they were designed to do. Thank you BrightLife for selling such a good product.

    Review of , following an experience of by MICHAEL J.

  • 5 / 5
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    I am pleased with my new leg wrap. I received it in a timely manner, it was easy to order and the wrap is made well, just as my old one was. I have no complaints.

    Review of , following an experience of by TRACYE S.

  • 4 / 5
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    It took a while I received my package, but the people from Brightlife Customer Service helped me a lot. And now I am very happy with my wraps, I can not do without them..

    Review of , following an experience of by NANNIE L.

  • 5 / 5
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    Excellent quality knee-hi. Thank you for making wider calf open toes available.

    Review of , following an experience of by ANITA P.

  • 5 / 5
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    Speedy service and excellent product! I would recommend this to anyone that uses these stockings!

    Review of , following an experience of by TROY A.

  • 5 / 5
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    Quality product and fast shipping!

    Review of , following an experience of by SHEILA W.

  • 5 / 5
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    It is easy to use and very quick.

    Review of , following an experience of by DELORES A.

  • 5 / 5
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    I ordered compression leggings from Brightlife for the first time recently, and got my order exactly one week later. Shipping was fast, and products were well packaged. Unfortunately one of the leggings I got had a small hole on the back of the left leg and a thinned section of material on the outside of the left hip. The other pair was good, but a tiny bit too small. Yesterday, I put in for an exchange for both products. The process so far has been very simple and quick, and the replacements are already being processed. For someone who relies on these leggings to function, I appreciate they give you an option to get your new order sent out before they receive the faulty order. For how much these medical devices cost, it's great to be able to quickly replace faulty or missized things, and get back to living your life! I would (and will) order from them again.

    Review of , following an experience of by ELLIE L.

  • 5 / 5
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    Very good customer service

    Review of , following an experience of by BARRY` S.

  • 5 / 5
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    Excellent Services

    Review of , following an experience of by JORGE E.

  • 5 / 5
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    Great Product Selection. Fair Prices. Fast Shipping. Great Communication. A

    Review of , following an experience of by DAVID C.

  • 5 / 5
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    Excellent follow up and customer service. Repsentative clarified my shipping address and my order is shipping. Many companies would have canceled my order rather than reaching out. Good work!

    Review of , following an experience of by CARLA S.

  • 5 / 5
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    Site is easy to follow and view products. I had a question about an exchange so i called them and was given easy to follow instructions as to how to return product and how it would be replaced.

    Review of , following an experience of by BARB M.

  • 5 / 5
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    Great service. Knowledgeable staff available to answer any questions. Orders are processed quickly and they are great with helping to find your size.

    Review of , following an experience of by CINDY D.

  • 4 / 5
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    Happy with the product as I have order several hose. However when I try to use the discount which I receive via mail, it never accepts the discount code.

    Review of , following an experience of by JONI I.

  • 5 / 5
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    Quality compression socks with a great selection!

    Review of , following an experience of by TED B.

Reviews displayed in chronological order