Customer reviews for brightlifedirect.com

4.6 / 5

Calculated from 2240 reviews obtained over the last 12 months

8372 reviews since 26/05/2023

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icon sparkle Review Summary

Bright Life is praised for its comfortable and effective compression stockings. The easy-to-use website and excellent customer service enhance the shopping experience.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information brightlifedirect.com

  • Company

    BrightLife Direct

  • Description

    BrightLife Direct, Inc. has been serving the greater community of people who wear medical compression garments for over 30 years.

  • Address

    1840 Enterprise Drive 48309 Rochester Hills, MI

  • Website

    https://www.brightlifedirect.com/

  • Category

    Health and beauty

Contact BrightLife Direct

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icon sparkle Review Summary

Bright Life is praised for its comfortable and effective compression stockings. The easy-to-use website and excellent customer service enhance the shopping experience.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 5 / 5
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    Thie website is easy to maneuver. They have an excellent variety of products available. I always receive my order in a timely manner.

    Review of , following an experience of by CYNTHIA R.

  • 4 / 5
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    They made good on a shipment I ordered

    Review of , following an experience of by TED S.

  • 5 / 5
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    Reasonably priced, great quality and service. I have been purchasing through them for years.

    Review of , following an experience of by MARA G.

  • 5 / 5
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    Ease in finding the right product

    Review of , following an experience of by CLAIR K.

  • 3 / 5
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    I'm writing this 2 weeks after placing my order and 4 days after receiving the request to provide a rating. I have yet to receive my order. DHL is the carrier that they chose to deliver the product. The DHL website says it's in transit but cannot provide any other details, such as its location or a delivery estimate. If I was rating DHL, I'd give them 1 star. I'm giving BrightLife 3 stars because they chose to do business with this incompetent shipping company.

    Review of , following an experience of by DAVID O.

    Answer by brightlifedirect.com
    Flag

    Thanks for taking the time to share your experience! We totally understand how frustrating it must be to see your order in transit for so long with no clear updates. Shipping issues like this can be such a headache, and it’s disappointing when it feels like there’s no visibility into where your package is or when it might arrive. While we don’t have control over the shipping carriers, we really appreciate you pointing out this issue. We always aim to offer a smooth experience from start to finish, and it’s clear we need to find ways to better communicate with our shipping partners or explore alternatives to ensure timely deliveries. Thanks again for your feedback — it helps us make improvements, and we really value your patience through all of this!

  • 5 / 5
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    Great selection.

    Review of , following an experience of by LELAND H.

  • 4 / 5
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    They’re too tight up by the knee, they cut off his circulation!

    Review of , following an experience of by LIN M.

  • 5 / 5
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    Great company for taking care of specific health concerns and they offer good sales and good service on returns, I appreciate their concern for their customers

    Review of , following an experience of by PAULA Z.

  • 5 / 5
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    I have ordered from Bright life direct for many years . I have gotten good products and good service. I have ordered Medi and have been very satisfied

    Review of , following an experience of by MARJORIE W.

  • 5 / 5
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    Great website. I’ve always been able to find the products I want to order.

    Review of , following an experience of by S R. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    No problems even when I messed up and had to return first order to get the correct size

    Review of , following an experience of by BARBARA L.

  • 5 / 5
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    Cheapest prices on compression stockings anywhere and excellent customer service.

    Review of , following an experience of by JOANNE S.

  • 5 / 5
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    Your customer support is just outstanding. Lizlane in particular. So helpful and understanding. It is rare to get such kind, prompt service. I will keep on being a customer of BrightLife. Ann from Montreal Canada

    Review of , following an experience of by ANN S.

  • 5 / 5
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    Professional advice on choosing the correct compression stockings.

    Review of , following an experience of by PETER U.

  • 5 / 5
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    Very good

    Review of , following an experience of by BARRY` S.

  • 5 / 5
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    I've loved the products and service offered and have used Bright Light for years. Always quality, and good pricing. Thank you !

    Review of , following an experience of by DEBY W.

  • 5 / 5
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    When I ordered the service is excellent

    Review of , following an experience of by ERNEST G. J.

  • 5 / 5
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    The web site is very simple to follow, determine your size and order. I have ordered from BrightLife for over 15 years and have always been very pleased with the delivery speed and the quality of the stockings.

    Review of , following an experience of by KATHY L.

  • 5 / 5
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    BrightLife Direct has the products I like. Ordering is easy and delivery is prompt or, if there is any delay, BLD will notify you. BrightLife Direct is reliable and dependable.

    Review of , following an experience of by PHYLLIS R.

  • 4 / 5
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    The site can be a little hard to navigate in certain areas.

    Review of , following an experience of by THOMAS V.

  • 5 / 5
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    Good quality and service always is very good 👍

    Review of , following an experience of by R C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great service!

    Review of , following an experience of by WESLEY W.

  • 5 / 5
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    The representative that I dealt with was most patient, well informed, and kind. It was a pleasure to converse with him.

    Review of , following an experience of by CAROL H.

  • 5 / 5
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    Quick service and excellent product. Couldn't be happier.

    Review of , following an experience of by MORTON B.

  • 3 / 5
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    I've been buying these cotton compression stockings for several years. I like them. They don't make my feet cold and clammy like polyester or nylon stockings. But, I do have suggestions for the maker. First, the "balloon" toe is too huge! I call them clown toes. The excess fabric jams up in my shoes and is uncomfortable. Also, the socks always fail in the heels. The maker should reinforce the heels a little. Otherwise, I am mostly happy with them...

    Review of , following an experience of by J H. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
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    Thanks so much for sharing your thoughts! It’s great to hear that you've been enjoying the cotton compression stockings and that they keep your feet feeling more comfortable than other materials like polyester or nylon. But we totally get how the "balloon" toe and the heel issues could be a real pain. Your feedback about the toe design and heel reinforcement is super helpful. It sounds like a few tweaks could make a big difference in the overall comfort and durability. We're glad to hear you’re mostly happy with them, and we really appreciate your loyalty over the years.

  • 5 / 5
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    I don’t use the website but I call in my orders for my mother and the customer service is outstanding. They know what size I need to order and have everything saved which saves me lots of time. They know what product is great and my mom had me order her another pair this time with toes out.

    Review of , following an experience of by BEV W.

  • 5 / 5
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    I am very happy with the Black Friday pricing. The order process, shipping speed and quality of products continue to be excellent.

    Review of , following an experience of by D L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Very nice and quick deliver

    Review of , following an experience of by ROGER T.

  • 5 / 5
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    As always I was very satisfied with the service when I recently placed a large order by phone. Everyone I have ever spoken with at Brightlife has been super friendly and easy to work with!

    Review of , following an experience of by BILL L.

  • 5 / 5
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    Very fast delivery

    Review of , following an experience of by MICHAEL G.

  • 2 / 5
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    Always used BrightLife for my Lymphedema supplies. I recently tried to purchase an item, and it went through (had a date delivery and all ) only to have been cancelled out 2 days later because they were sold out. I was told they may be available in late Dec. And that was a maybe guess!

    Review of , following an experience of by TED S.

    Answer by brightlifedirect.com
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    We totally see how disappointing it must have been to get your hopes up with an order confirmation, only for it to be canceled days later, especially with no solid timeline for when the item will be available again. We get why that would be frustrating when you’re relying on it for your Lymphedema needs. Thank you so much for sharing this — your experience definitely helps us understand where we can improve. We always want to make sure we’re keeping our customers in the loop, so this is something we’ll take seriously. If you need help finding an alternative or have any other questions, don’t hesitate to reach out. We really appreciate your loyalty, and we’re committed to making sure your next experience is much smoother!

  • 4 / 5
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    I love the design on my sleeve. The sleeve fits perfectly!

    Review of , following an experience of by JOANNA J.

  • 5 / 5
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    Been a customer since 2009 and never been disappointed.

    Review of , following an experience of by TINA C.

  • 5 / 5
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    Quick shipping. Easy to use website, love my compression socks purchase.

    Review of , following an experience of by KIMBERLY W.

  • 5 / 5
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    It was my first time dealing with the company. The person I spoke to was informative and made sure I got my discount, as I had started the process the day before, but had questions to ask. Very satisfied. Thank you

    Review of , following an experience of by JULIE P S.

  • 5 / 5
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    I've always had good service from this company. Their merchandise is very nice and also effective,.

    Review of , following an experience of by JANICE M.

  • 5 / 5
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    My compression socks arrived on time ... and they were the correct size and strength

    Review of , following an experience of by WAYNE W.

  • 5 / 5
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    Easy to work with.

    Review of , following an experience of by TOM P.

  • 2 / 5
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    You always advertise on sale but when I pay it is more than what the sale was

    Review of , following an experience of by PHILLIP T.

    Answer by brightlifedirect.com
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    We hear you! That’s definitely frustrating when a sale price doesn’t match up at checkout. We understand why that would leave you feeling disappointed, especially when you’re expecting a better deal. Thank you for pointing this out. We definitely don’t want you to feel misled, so we’d recommend reaching out to our customer service team. They can look into your order details. We want to make sure you’re getting the best price and a positive experience every time. Thanks again for your feedback — we truly appreciate it, and we’ll work to make sure this doesn’t happen again in the future!

  • 5 / 5
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    It was difficult to find a telephone number to locate you. VERY difficult for me. Once I obtained the number from another company, Shahin was excellent in response and I enjoyed ordering from him.

    Review of , following an experience of by JEANNINE D.

  • 5 / 5
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    I first went with size doctors told me. But I had to send them back and get a size larger. Those worked great an have order another pair

    Review of , following an experience of by CAROL M.

  • 5 / 5
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    Wonderful company that truly cares about their customers. I was recommended to Brightlife Direct by my PT, and can see why! Good pricing, wide selection. Customer service goes above and beyond. My order was delayed on backorder, and they drop shipped part and sent the other half from their warehouse - ensuring I had my compression garments in time to travel for the holidays. Highly recommend.

    Review of , following an experience of by ANNA K.

  • 4 / 5
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    I am 5'6" and 147. I ordered the tall pantyhose but they are too tight around the waist. My newest order is queen and I will see how that goes.

    Review of , following an experience of by MAUREEN A.

  • 4 / 5
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    Quick delivery. Quality socks!

    Review of , following an experience of by SUZANNE B.

  • 4 / 5
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    Customer service was very good. Have not received the Core Spin stockings yet but hope they are the correct length. The last two times I ordered, the manufacturer labeled stockings short on package but they were not.

    Review of , following an experience of by BARB M.

  • 5 / 5
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    The site was easy to navigate. I can always depend on their products and their customer service. A for Bright Life Direct

    Review of , following an experience of by JUDITH D.

  • 5 / 5
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    Simple site navigation and same day shipping. Order arrived the following day.

    Review of , following an experience of by TOM N.

  • 5 / 5
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    I had a lovely lady and she was very helpful with the item I was ordering and has changed a bit since last time. Very pleasant .

    Review of , following an experience of by TANNIS W.

  • 5 / 5
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    Brightlifedirect always has our hose in stock and their service and price are unbeatable.

    Review of , following an experience of by PATRICK H.

  • 3 / 5
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    The price is right but one item (the glove) was on back order and I was only told of this after several emails. I ended up cancelling the order when it would take 6 weeks from my order date to be delivered. But this being said, their customer service was excellent. They were responsive and my refund was issued quickly. But I should have been told at the time of my order that the item was backordered.

    Review of , following an experience of by CATHERINE M.

    Answer by brightlifedirect.com
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    Thank you so much for sharing your experience. We totally get how frustrating it must've been to find out about the backorder only after multiple emails, especially when you were expecting a quicker delivery. You should’ve been informed upfront, and we can see why that would be annoying. On the bright side, we're glad our customer service team was able to assist you promptly and get your refund sorted quickly! We really appreciate your patience in this situation. We’re always looking to improve, and your feedback about communication on backordered items is definitely something we’ll take to heart. Thanks again for taking the time to share your thoughts, and we hope you’ll consider shopping with us again in the future!

  • 5 / 5
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    Great products and delivery

    Review of , following an experience of by CHERI G.

  • 5 / 5
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    Easy to order and very pleased with my product.

    Review of , following an experience of by RALF W.

  • 5 / 5
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    My stockings were delivered quickly with no problems. They were as described and a great price!!

    Review of , following an experience of by WENDY SUE A.

  • 1 / 5
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    They do not feel like support hose and they do not stay up. Nothing worse than pantyhose that fall down.

    Review of , following an experience of by DONNA H.

    Answer by brightlifedirect.com
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    We're really sorry to hear that! We totally understand how frustrating it must be to have them not stay up, especially when you were hoping for the support you expected. It’s definitely not fun dealing with pantyhose that fall down. We really appreciate you taking the time to share your experience with us. We want to make sure you feel comfortable and supported, so if you’d like, feel free to reach out to our customer service team. They’d be happy to help with an exchange or see if there’s another option that might work better for you. Thanks again for your feedback — it really helps us improve!

  • 5 / 5
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    I have been very satisfied with the service over the years past. Thank you much,.

    Review of , following an experience of by JOANN V.

  • 5 / 5
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    I am beyond pleased with the amazing customer service I received from BrightLife. I initially ordered one pair to see how I liked them. I was extremely happy with the socks I received, so I ordered three more pairs. I also told my brother about them!!

    Review of , following an experience of by DIANNE H.

  • 5 / 5
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    Have been very pleased with the product. My last purchase I ordered petite & the fit is so much better not having the top overlap. Wish I had ordered petite on prior orders.

    Review of , following an experience of by ANN W.

  • 5 / 5
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    Orders are always accurate and timely.

    Review of , following an experience of by MICHAEL C.

  • 5 / 5
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    Brightlife Direct is the best place to purchase compression socks and other helpful accessories for the needs of the aging human body.

    Review of , following an experience of by G. W. K.

  • 5 / 5
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    Another quick delivery on some great compression socks to keep my blood flowing. Thanks

    Review of , following an experience of by STEPHEN M.

  • 5 / 5
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    As always, easy to navigate the website and order. My order arrived promptly and the quality of the Allegro products were excellent. My go-to for quality compression products at a great value compared to retail outlets.

    Review of , following an experience of by CHRISTINE C.

  • 5 / 5
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    They are easy to put on and very comfortable.

    Review of , following an experience of by ROBIN S.

  • 5 / 5
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    good! I did speak with a rep about which doffing aid to order.

    Review of , following an experience of by SYBIL OSHINSKY O.

  • 5 / 5
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    I love these thigh highs. They are not so thick but offer great support. They always stay up on my legs

    Review of , following an experience of by KARLA C.

  • 5 / 5
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    orders arrive quickly and ordering is easy

    Review of , following an experience of by DEBBIE C.

  • 5 / 5
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    I have already been satisfied with there help in getting hose. If something happened to be incorrect no problem in returning and getting it corrected. The clerk are very knowledge and are very helpful.

    Review of , following an experience of by DONNA B.

  • 2 / 5
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    Extremely tight, had to return them. My fault not theirs, I just didn't read about them. They were replaced. Great company and I have purchased from them for years

    Review of , following an experience of by RUSSELL C.

    Answer by brightlifedirect.com
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    Thanks so much for taking the time to share your feedback. We totally understand how easy it can be to miss sizing details, especially when you’re used to ordering from a place you trust. It’s awesome to hear that the return and replacement process went smoothly for you, though! We’re really grateful to have you as a loyal customer, and we’re glad to know you’ve been happy with your past experiences. We always want to make sure you’re comfortable and satisfied!

  • 5 / 5
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    I was given good advice when I called the customer service number regarding sizing and fit My oder arrived quickly.

    Review of , following an experience of by JOSEFINA S.

  • 5 / 5
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    I received by order promptly. They fit great and will buy them again

    Review of , following an experience of by RODNEY K.

  • 5 / 5
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    The customer service people I have dealt with are great. Super quick to respond and helpful.

    Review of , following an experience of by LINDA D.

  • 4 / 5
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    I have ordered from Brightlife for many years. Their service is good and their hosiery is great.

    Review of , following an experience of by KAREN I.

  • 5 / 5
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    The socks especially the one for amputated foot fits perfectly. When shown to the doctor at the hospital was very pleased and that it gave good protection to the foot. This enabled me to walk with my orthotic footwear with or without any assistance.

    Review of , following an experience of by GRAHAM H.

  • 5 / 5
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    My order was accurate and arrived in a timely manner.

    Review of , following an experience of by LAURA T.

  • 5 / 5
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    It's the perfect size for my arm.

    Review of , following an experience of by KAREN B.

  • 5 / 5
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    Have been a long time customer. Allegro brand is excellent..great value and is comfortable even in supper. Customer service is consistently excellent.

    Review of , following an experience of by BARBARA M.

  • 5 / 5
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    Always a great experience when I order from your company and I am glad to be your company, I have told friends of your company, that’s I started with your company thru a friend, always a good experience! I have great confidence in Bright Life Direct, you help save some money and in this day and age it helps a lot, THANK YOU!! Happy Holidays to all your staff! 🎄

    Review of , following an experience of by G G. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Excellent customer service !!

    Review of , following an experience of by R P. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Service and delivery were top-flight.

    Review of , following an experience of by GEORGE T.

  • 5 / 5
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    I love this company! Employees are super nice and accomadating!

    Review of , following an experience of by DEBORAH T.

  • 1 / 5
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    This is not what I ordered, That was the previous order. The new order never came,

    Review of , following an experience of by NANCY C.

  • 5 / 5
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    I have been wearing compression stockings for years. I inherited varicose veins so these stockings help any pain I have from walking. I’m 88 years and still walk a lot…

    Review of , following an experience of by LORETTA M C.

  • 5 / 5
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    Overall, I will order again from this vendor.

    Review of , following an experience of by MARK T.

  • 5 / 5
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    Website is extremely easy to navigate, shipping was fast and customer service when needed (although you can find almost everything online) was friendly and helpful.

    Review of , following an experience of by KARA H.

  • 1 / 5
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    Todavía no recibí el producto, nadie se comunicó conmigo por lo menos para decirme en qué instancia está, tengo muchas dudas de recibirlo y creo me han timado el dinero

    Review of , following an experience of by NELSON O.

  • 5 / 5
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    Good

    Review of , following an experience of by GENE A.

  • 2 / 5
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    I have not received the order yet and you want a review?????? Order placed 12/6, today is 12/9, no delivery information available. So at this point a good review is not going to happen. SMH

    Review of , following an experience of by ANITA D.

  • 5 / 5
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    I worked with about three different people in ordering and exchanging my socks, and all of them were exceptional - could not have asked for better service or nicer people.

    Review of , following an experience of by TARA T.

  • 5 / 5
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    Good socks

    Review of , following an experience of by BAR S.

  • 5 / 5
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    no thanks

    Review of , following an experience of by ALF S.

  • 5 / 5
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    a nice lady took my order. N0 problems.

    Review of , following an experience of by D H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I am very pleased with the customer service I received from BrightLife. I have spoken to two different associates, and both were very helpful and polite. I am more than pleased with the socks I received from them because they are the most comfortable that I am able to wear. I am so grateful to have found this outstanding company!!

    Review of , following an experience of by DIANNE H.

  • 5 / 5
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    good price and fast delivery

    Review of , following an experience of by MARK R.

  • 5 / 5
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    Easy to order and quick delivery

    Review of , following an experience of by JUDITH M.

  • 5 / 5
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    Service was fast, their agents were helpful ant the product was what I needed.

    Review of , following an experience of by LARRY G.

  • 5 / 5
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    Always Very pleased with customer service, shipping and products.

    Review of , following an experience of by MARY K H.

  • 5 / 5
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    Very easy to navigate through and swift delivery time.

    Review of , following an experience of by LISA M.

  • 5 / 5
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    I have been using brightLife for longer than I can remember.I have always found them easy to work with and plan on staying with them for the future.

    Review of , following an experience of by DONALD R.

  • 5 / 5
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    Such pleasant and helpful representatives on the phone. I always like doing business with you guys. Keep up the good work.

    Review of , following an experience of by JANE M.

  • 5 / 5
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    My orders have always been shipped promptly and are correct. On one occasion when I ordered the wrong size, the return and exchange was processed promptly with no hassle.

    Review of , following an experience of by KATHLEEN B.

  • 5 / 5
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    It was very easy to find what I was looking for. I love the product.

    Review of , following an experience of by ANNA M.

Reviews displayed in chronological order