Customer reviews for brightlifedirect.com

Customer reviews

• 1 / 5

  

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  I received the pantyhose and they are very uncomfortable. The foot slips inside the shoe and the toe presses the toes very tightly. I only wore them for about two hours and I would honestly like to return them. Thank you.

  Review of 2/15/25, following an experience of 1/31/25 by M G. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're really sorry to hear that the pantyhose weren’t comfortable for you. It sounds like they didn't fit properly, and we understand how uncomfortable that must have been, especially with the toe pressure. We definitely want you to be happy with your purchase, so please reach out to our customer service team about returning them. They’ll guide you through the process and help make sure you’re taken care of. Thanks for sharing your feedback with us!

• 1 / 5

  

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  Delivery took longer than expected because the post office took my package on a joy ride. When it finally arrived they sent the wrong size. I haven’t been able to wear the stockings yet because I have to find the time and packaging to return the ones that Brightlife sent in error before they will ship the ones I actually ordered. Its been weeks since my original order and I still don’t have the stockings yet because of their error. I’m so disappointed in the customer service.

  Review of 2/15/25, following an experience of 1/27/25 by T S. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  We're really sorry to hear about the issues you've experienced with your order! It’s incredibly frustrating when delivery delays happen, and even more so when the wrong size is sent, especially after waiting so long. We completely understand your disappointment. We appreciate you for bringing this to our attention and we’ll keep working to improve.

• 5 / 5

  

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  The return process was terrific. Thank you

  Review of 2/15/25, following an experience of 1/28/25 by WILLIAM K.

• 5 / 5

  

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  Very good service

  Review of 2/15/25, following an experience of 1/29/25 by TANIA R. DE M.

• 4 / 5

  

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  Problems fitting the items. This item for those need the WRAPS should be connected.

  Review of 2/15/25, following an experience of 1/2/25 by HARRIETT K.

• 5 / 5

  

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  Brightlife customer service has always been excellent. No long waits and the representatives have always been cordial and knowledgeable.

  Review of 2/15/25, following an experience of 1/21/25 by BILL L.

• 5 / 5

  

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  Brightlife is the only place I go to purchase my compression garments. Their customer support is one of the best I’ve ever dealt with. The prices and quality are also fantastic. Candace is awesome as is everyone I’ve spoken with.

  Review of 2/15/25, following an experience of 1/23/25 by ANDREW F.

• 5 / 5

  

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  The shipment of the order was delivered on time and is very satisfactory. Thank you

  Review of 2/15/25, following an experience of 1/24/25 by REGINA P.

• 5 / 5

  

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  Thank you for sending out the pieces that I needed

  Review of 2/15/25, following an experience of 1/23/25 by ANDRE B.

• 5 / 5

  

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  Great product. I will order more when I need them.

  Review of 2/15/25, following an experience of 1/21/25 by P N. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This site is user friendly and is easy to navigate. I find this company has the most friendly and helpful assistants when you need help with your order. I recommend them 100 percent.

  Review of 2/15/25, following an experience of 1/23/25 by CARLE LYMPHEDEMA C.

• 4 / 5

  

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  Livraison conforme à l'annonce. Par contre frais de douane à l'arrivée de 27 € peu agréable quand on paie déjà plus de 50€ de frais de livraison soit presque la valeur du budget bas commandé (100€). Total : 174 €

  Review of 2/15/25, following an experience of 1/14/25 by CATHERINE S.

• 5 / 5

  

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  Probably the best overall service I've ever had with a company.

  Review of 2/15/25, following an experience of 1/22/25 by T C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Filled my order in a short time. The house are just what I ordered.

  Review of 2/15/25, following an experience of 1/25/25 by RAYE B.

• 5 / 5

  

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  Good quality, customer was great when helping with sizing

  Review of 2/15/25, following an experience of 1/20/25 by SHAWN M.

• 5 / 5

  

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  It was a good experience.

  Review of 2/15/25, following an experience of 1/21/25 by JULIA EVA P.

• 5 / 5

  

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  Very help full and understood that I am short. They took very good care of me.

  Review of 2/15/25, following an experience of 1/22/25 by RICHARD B.

• 5 / 5

  

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  Order was smooth and arrived quickly

  Review of 2/15/25, following an experience of 1/24/25 by EMMANUEL B.

• 5 / 5

  

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  Seems good .

  Review of 2/11/25, following an experience of 1/20/25 by JULIE M.

• 5 / 5

  

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  Received my order really fast

  Review of 2/10/25, following an experience of 2/3/25 by NANCY J.

• 4 / 5

  

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  I've been buying Bright Life (Allegro) for years and find them excellent in every way. The service has always been excellent. However, when I order support hose this time, I also ordered a device for pulling on support hose. The box was torn, the tape torn off the top so that not only could the hose fall out, but anyone might have taken everything in it. Nothing was lost, but I wanted you to know that you may lose articles or stockings if the packages are not more secure.

  Review of 2/10/25, following an experience of 2/3/25 by KATHLEEN R.

• 5 / 5

  

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  Excellent customer experience with ordering ! Women (I did not get her name ) was helpful,efficient and very nice

  Review of 2/10/25, following an experience of 2/3/25 by K H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have been wearing this brand for many years and it gives me the support I need along with the quality of the product.

  Review of 2/10/25, following an experience of 2/3/25 by DONNA M M.

• 5 / 5

  

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  This company is top notch with service and product. I especially love the microsoft support hose....best fit and most comfortable!!!!!!!!!!!!!

  Review of 2/10/25, following an experience of 1/31/25 by SONNA LEA H.

• 4 / 5

  

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  Navigating the site as very easy and I was able to find exactly what I was looking for quickly. However, one of the items I ordered and really needed is discontinued but the website did not reflect this and allowed me to place my order. This needs to be fixed. I was charged for it in USD which was then converted to Canadian currency. I’ve been refunded amounts that are supposed to cover the cost of the item but I have no idea if these amounts are correct or what has been refunded. There is no breakdown of the amounts (ie. cost of item, taxes, shipping, duty, etc.). I really wish the website allowed clients to purchase in Canadian funds so that in this situation, the client could see exactly what they were getting back. Anyway, their customer service is excellent and efficient. Other than the mentioned issue, I was very satisfied.

  Review of 2/10/25, following an experience of 2/1/25 by A S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  They have a good compression arm sleeves though it's a little bit expensive for 1 sleeve. The quality is good.

  Review of 2/10/25, following an experience of 1/25/25 by ELVIE R.

• 5 / 5

  

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  I'm very pleased with Brightlife's products and customer service. I ordered four pairs of support hose, but somehow, the order came out as two pairs. I was unable to cancel the order, so I placed another order for four (to take advantage of a sale) and was able to return the initial order of two. Terrific company!

  Review of 2/10/25, following an experience of 1/18/25 by DEBRA P.

• 5 / 5

  

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  Excellent product

  Review of 2/10/25, following an experience of 1/20/25 by DIANA C.

• 5 / 5

  

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  Good price on the product delivered well package.

  Review of 2/10/25, following an experience of 1/25/25 by DAVID F.

• 5 / 5

  

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  Excelente calidad las medias y el servicio de primera.

  Review of 2/10/25, following an experience of 1/23/25 by NANCY C.

• 5 / 5

  

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  Ordered via phone Excellent service

  Review of 2/10/25, following an experience of 1/24/25 by DEWITT S.

• 5 / 5

  

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  Product purchased was as advertised with good quality and reasonable price.

  Review of 2/10/25, following an experience of 1/24/25 by JOHN A.

• 4 / 5

  

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  Very clear speech for the gentleman on the phone

  Review of 2/9/25, following an experience of 2/3/25 by MAUREEN M.

• 5 / 5

  

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  I finally found nylons that fit me. I am waiting for a store credit to purchase again

  Review of 2/9/25, following an experience of 1/24/25 by ADELE M.

• 5 / 5

  

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  easy to use

  Review of 2/9/25, following an experience of 2/3/25 by CLARENCE G.

• 5 / 5

  

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  Received product ordered on time in good condition. Very convenient.

  Review of 2/9/25, following an experience of 1/24/25 by DONALD P.

• 5 / 5

  

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  Top notch company with quality products. Been buying from here for years.

  Review of 2/9/25, following an experience of 2/2/25 by C B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  They fit the bill but the elastic at the top shreds a bit!

  Review of 2/9/25, following an experience of 1/24/25 by M M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I have used bright life direct for several years. They have kept track of what we ordered and have responded quickly, courteously and professionally and filling the order.

  Review of 2/9/25, following an experience of 2/6/25 by FREDERICK C.

• 5 / 5

  

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  Very satisfied with the service, shipping, and product.

  Review of 2/9/25, following an experience of 2/1/25 by KRISTINE D.

• 4 / 5

  

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  Everything on the website is easy to find through their menu or surch point. I've never had to use customer service but I'm on the messenger app and am always notified of items I use that go on sale

  Review of 2/9/25, following an experience of 2/1/25 by JUDITH A.

• 5 / 5

  

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  I order all my compression hose from bright life

  Review of 2/8/25, following an experience of 2/3/25 by MARY H.

• 3 / 5

  

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  I found the ordering process very confusing when to came to ordering the quantity I wanted. Fortunately I was able to go back and make the necessary change since there is not the option to remove or cancel the order. I think it may have been due to the "buy 3, get 1 free" offer. I have not received my product yet. Apparently DHL does not offer the ability to track orders.

  Review of 2/8/25, following an experience of 2/3/25 by S O. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  That does sound confusing, especially with the promo offer in the mix. Glad you were able to adjust your order, but it shouldn’t have been that tricky in the first place! A member of our customer service team will reach out to you to track your order. We appreciate you for sharing your experience with us!

• 5 / 5

  

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  Great stockings *Allegro", fast service, price and customer service. Highly recommend

  Review of 2/8/25, following an experience of 2/3/25 by ELIZABETH Z.

• 3 / 5

  

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  Really like the support hose but I ordered in November 2024 and got my hose at the end of January 2025. Kinda slow.

  Review of 2/8/25, following an experience of 11/30/24 by PAULA A.

  Answer by brightlifedirect.com

  

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  Glad you like the support hose, but we understand that the wait time is definitely longer than it should be! Thank you for your patience and we hope to serve you better in the future.

• 5 / 5

  

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  Very happy with the allegro compression stockings. Also they are very affordable.

  Review of 2/8/25, following an experience of 2/3/25 by MARY L.

• 5 / 5

  

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  Had a bit of a problem with my order and a misunderstanding ....and one item that was discontinued, and they were very helpful by email. Was unable to reach them by phone. They even expedited my shipping due to the delay in communication.

  Review of 2/8/25, following an experience of 2/3/25 by MOHINI B.

  Answer by brightlifedirect.com

  

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  Glad to hear our team was helpful over email and even expedited your shipping! Too bad about the phone trouble, but it sounds like they made it right in the end. Hope you love your order!

• 5 / 5

  

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  It was so easy to use the website and order the item I needed. I am currently waiting for my item to arrive.

  Review of 2/8/25, following an experience of 2/6/25 by MARY F M.

• 3 / 5

  

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  Good quality, thick material. The waist height wasn’t very high and the same height in the front and back (which is standard), so they had issues staying in place (particularly in the back), causing them to bunch at the knees.

  Review of 2/8/25, following an experience of 2/5/25 by MICHELLE K.

  Answer by brightlifedirect.com

  

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  Sounds like the quality is solid, but the fit could be better. You may want to try a different size or style that might stay in place more comfortably, please feel free to contact our customer service team to help you with this. We appreciate you for sharing your experience with us!

• 4 / 5

  

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  It is always easy to find the cost, specifications, and size for every item. I found it more difficult to choose the appropriated color of panty hoses for my skin tone.

  Review of 2/8/25, following an experience of 2/6/25 by MYRIAM F.

• 5 / 5

  

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  It was very easy for me to find exactly what I was looking for. There were no surprises. The person I talked to was very knowledgeable. I was happy.

  Review of 2/8/25, following an experience of 2/6/25 by JAMES W.

• 5 / 5

  

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  used them for years , great at providing customer satisfaction

  Review of 2/8/25, following an experience of 2/4/25 by ALEX K.

• 5 / 5

  

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  Very kind, quick responding customer service.

  Review of 2/8/25, following an experience of 2/1/25 by ROBERT W.

• 5 / 5

  

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  Great product price is right. Call quality is good.

  Review of 2/8/25, following an experience of 1/28/25 by WILLIAM T.

• 5 / 5

  

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  Reordering is so easy.All information about the order is available- item, size and price . Returns are easy too . The stockings are comfortable and effective!

  Review of 2/8/25, following an experience of 1/31/25 by BONNIE N.

• 3 / 5

  

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  Immediately got a run when putting them on. Seams look and feel a bit low quality. Pull up nice and high on the waist, though!

  Review of 2/8/25, following an experience of 1/24/25 by MICHELLE K.

  Answer by brightlifedirect.com

  

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  That’s disappointing, especially when you expect durability. A run right away is never a good sign! Glad to hear they fit well at the waist, but they should definitely hold up better. Appreciate your feedback—hopefully, future pairs hold up stronger for you!

• 5 / 5

  

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  I have been using these support panty hoses for a few years now, and they are affordable, but most importantly, comfortable and durable.

  Review of 2/8/25, following an experience of 2/2/25 by IVELISSE H.

• 5 / 5

  

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  Good products, at reasonable prices, with good on-line.

  Review of 2/8/25, following an experience of 2/2/25 by MICHAEL W.

• 5 / 5

  

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  Helpful

  Review of 2/8/25, following an experience of 1/30/25 by HONG H.

• 5 / 5

  

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  Ben buying socks from them for 25 years, good price good quality nice people to do business with polite and knowlegable

  Review of 2/8/25, following an experience of 2/3/25 by CHARLES B.

• 5 / 5

  

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  Correct items shipped and received very quickly. Have recommended Brightlife to others in need of similar prodiuct that they have tried to order other places with great difficulty. Customer service answers questions and assists in tracking quickly and respectfully. Product quality is excellent.

  Review of 2/8/25, following an experience of 1/29/25 by TERRANCE N.

• 5 / 5

  

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  Easy to order and fit is great. Thigh high stays in place. Will reorder!

  Review of 2/8/25, following an experience of 1/29/25 by JANNELL K.

• 5 / 5

  

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  Let me return merchandise

  Review of 2/8/25, following an experience of 2/3/25 by ADELE M.

• 5 / 5

  

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  These are the only socks I buy for my son. They are easier for me to put on him with arthritic hands than most. They can be washed in the washer and hung on the line to dry. They don’t loose their compression status.

  Review of 2/8/25, following an experience of 1/31/25 by M B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Wonderful service

  Review of 2/8/25, following an experience of 2/3/25 by JOANN R.

• 4 / 5

  

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  I always order my compression hose from Brightlife, but they last so long it seems like I dont order very often. There is usually a choice of socks so you can order the size or color or compression you need.They fit really well and look very nice. Just wish they came in different prints.But you cant go wrong with Brightlife.

  Review of 2/8/25, following an experience of 1/29/25 by MARY D.

• 5 / 5

  

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  I like the compression on my legs, and ankle at the beginning I was septic because the material are different in comparison to others brands. But I really love it. My skin get better and the principal the compression works very good. Now I love this brand I definitely going to continue to by this one's. Excellent quality, soft, and compression, and long ! (Lol I'm so tall) And excellent price. I totally recommend it.

  Review of 2/8/25, following an experience of 1/28/25 by A E. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy

  Review of 2/8/25, following an experience of 1/31/25 by PATRICIA M.

• 5 / 5

  

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  As always: perfect service

  Review of 2/8/25, following an experience of 1/27/25 by RAINER S.

• 5 / 5

  

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  Great service and products at competitive prices.

  Review of 2/8/25, following an experience of 1/24/25 by KENT F.

• 5 / 5

  

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  This is what I ordered and hope it works.

  Review of 2/8/25, following an experience of 1/31/25 by DIANN S.

• 5 / 5

  

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  I like boy three and get one free,

  Review of 2/8/25, following an experience of 1/27/25 by CHRISTINE B.

• 5 / 5

  

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  been using Allegro stockings for many years/ Very satisfied

  Review of 2/8/25, following an experience of 1/31/25 by H. CRAIG M.

• 5 / 5

  

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  They always have what I need. I would recommend them for your needs.

  Review of 2/8/25, following an experience of 2/1/25 by BONNIE M.

• 5 / 5

  

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  I continue to be satisfied with the service of Brightlife. Direct. Have bought from them almost from the beginning. when basically only Kip was in charge.

  Review of 2/8/25, following an experience of 1/20/25 by DORCAS K.

• 5 / 5

  

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  Easy to use. Easy to order. Fast shipping.

  Review of 2/8/25, following an experience of 1/20/25 by SCHELLY N.

• 5 / 5

  

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  Always a pleasure ordering with customer service!! Quick, easy and order arrives perfect!

  Review of 2/8/25, following an experience of 1/23/25 by SHERI R.

• 5 / 5

  

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  Great products and services!

  Review of 2/8/25, following an experience of 1/24/25 by GARY R.

• 5 / 5

  

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  They always have what I need.

  Review of 2/8/25, following an experience of 1/21/25 by PATSY Y.

• 5 / 5

  

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  Grt efficient service

  Review of 2/8/25, following an experience of 1/22/25 by GAIL S.

• 5 / 5

  

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  Fantastic customer service

  Review of 2/8/25, following an experience of 1/22/25 by CAREN P.

• 5 / 5

  

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  Excellent socks!

  Review of 2/8/25, following an experience of 1/21/25 by RAY T.

• 3 / 5

  

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  I was surprised the tall panty hose were so tight in the legs and were too short for being stated as tall. I would like to exchange the three pair for the next size up. I am 5* 5". Thank you for contacting me.

  Review of 2/8/25, following an experience of 1/21/25 by ELSIE G.

  Answer by brightlifedirect.com

  

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  Sounds like the fit wasn’t quite right for you! A member of our customer service team will reach out to you to assist with the exchange process. We hope the next size up works out better for you!

• 5 / 5

  

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  great socks for the money

  Review of 2/8/25, following an experience of 1/22/25 by DAVID M.

• 5 / 5

  

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  Good quality and good service

  Review of 2/8/25, following an experience of 1/22/25 by ANITA G.

• 5 / 5

  

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  I absolutely "LOVE" this store! ; )

  Review of 2/8/25, following an experience of 1/20/25 by JO P.

• 5 / 5

  

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  It was very easy to find what I was looking for.

  Review of 2/8/25, following an experience of 1/22/25 by DEBORAH F.

• 3 / 5

  

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  Took 9 days to get these. I was expecting less.

  Review of 2/8/25, following an experience of 1/25/25 by PHILLIP C.

  Answer by brightlifedirect.com

  

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  We hear you—waiting that long can be frustrating. However, please note that for DHL eCommerce - Ground, it takes 3-8 business days for the courier to deliver your package and this does not include weekends and/or holidays. We appreciate you for sharing your experience as this will help us improve.

• 5 / 5

  

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  good service

  Review of 2/8/25, following an experience of 1/24/25 by BETTY J.

• 5 / 5

  

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  I bought Bright Life Allegro sheers online and was sent surgical weight; I realized Bright Life was the only reliable source for my purchases. Thank you.

  Review of 2/8/25, following an experience of 1/21/25 by JANICE D.

• 5 / 5

  

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  I particularly like Alegra compression stockings. Thank you!

  Review of 2/8/25, following an experience of 1/22/25 by MARY ANN I.

• 5 / 5

  

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  Very efficient. Received my order quickly. Thank you so much

  Review of 2/8/25, following an experience of 1/25/25 by RAYE B.

• 5 / 5

  

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  I love Brightlife Direct’s Allegro “house brand” of 20-30 sheer knee-highs. I am 78 years old and have worn compression knee highs for about 40 years. When I started, I bought from a “compression store.” The brand name hose were very expensive. When I tried the Allegro brand, I found them just as effective, easier to put on and less than 1/4 the cost of my old brand. It’s an even better deal when there’s a 25% off or buy three, get one free (same difference of course) sale.

  Review of 2/8/25, following an experience of 1/20/25 by THERESA S.

• 5 / 5

  

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  Exactly as prescribed

  Review of 2/8/25, following an experience of 1/24/25 by JOE T.

• 5 / 5

  

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  I like my items

  Review of 2/8/25, following an experience of 1/22/25 by JOHN P.

• 5 / 5

  

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  I ordered a petite size of something that was very much shorter than the regular version. I had not worn it (when I saw the size, I knew it had to go back). Immediately after the return was scanned at the P.O., (a return that they paid for), Brightlife refunded the purchase price and shipped the replacement regular size. I appreciated that they trusted me when I said that the return was in like new condition. I think they are a good company, with very fair prices and, as stated, excellent customer service and I plan on doing business w/ them again and recommending them to others.

  Review of 2/8/25, following an experience of 1/21/25 by STEPHANIE F.

• 1 / 5

  

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  Never arrived. Claimed they delivered usps but nothing …..

  Review of 2/8/25, following an experience of 1/14/25 by T R. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  That’s incredibly frustrating! If USPS marked it as delivered but you never received it, it might be worth checking with your local post office or neighbors just in case. Our customer service team will also reach out to you regarding your package. We appreciate you for bringing this to our attention.

• 5 / 5

  

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  Ordered the Allegro Essential Sheer Compression Knee Highs. They are sheer, and durable yet do not look like medical grade stockings. They are stylish and perfect for wearing with dress pants in the office. Easy to put on, and does a great job preventing swellihg in my ankles. Love them so much, I just ordered several additional pairs in other colors.

  Review of 2/8/25, following an experience of 1/14/25 by JOYCE M.

• 5 / 5

  

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  ordering process is easy, shipped very quickly and items were as ordered; can’t ask for more

  Review of 2/8/25, following an experience of 1/15/25 by E L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  placed order came within 3 days great company to do business with

  Review of 2/8/25, following an experience of 1/19/25 by ANNA MAE M.

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