Customer reviews for brightlifedirect.com

Customer reviews

• 5 / 5

  

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  BrightLifeDirect.com is a wonderful company for people, like me, who wear medical grade compression. They have a lot of products from a lot of manufacturers, ordering is easy, and shipping is fast. The customer service is excellent!

  Review of 5/10/25, following an experience of 5/2/25 by JUDITH C.

• 5 / 5

  

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  Keith, your representative, was courteous, caring, informative and knowledgeable. An asset to your company.

  Review of 5/10/25, following an experience of 5/5/25 by CHARLES V.

• 5 / 5

  

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  Consistent excellent quality and service

  Review of 5/10/25, following an experience of 5/5/25 by C R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Products are perfect. Service is excellent and knowledgeable. Prices are good, sales even better

  Review of 5/10/25, following an experience of 5/5/25 by ANITA G.

• 5 / 5

  

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  Very pleased.

  Review of 5/10/25, following an experience of 5/2/25 by GIACINTA W.

• 5 / 5

  

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  I received a prompt reply to my questions. While I have reservations about the product in question, the customer service representative provided good information about the product and a clear explanation of the company's return policy.

  Review of 5/10/25, following an experience of 5/5/25 by LYNNE L.

• 1 / 5

  

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  I haven’t yet received my order!

  Review of 5/10/25, following an experience of 4/17/25 by ROBIN Z.

  Answer by brightlifedirect.com

  

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  We're genuinely sorry to hear that you haven't received your order yet. Your experience is important to us and we understand how frustrating this must be. Please know that we're committed to resolving this issue as quickly as possible. A member of our customer service team will reach out to you regarding this matter. Thank you for bringing this to our attention.

• 4 / 5

  

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  i spoke with a very pleasant person who recommended a sock,but it is too thick for excercise and now I am having trouble returning it.

  Review of 5/10/25, following an experience of 4/25/25 by IRENE D.

• 5 / 5

  

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  Easy of ordering, price and value of item was excellent!

  Review of 5/10/25, following an experience of 4/27/25 by JULIE B.

• 5 / 5

  

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  They fit great.

  Review of 5/10/25, following an experience of 4/9/25 by GAYLORD B.

• 5 / 5

  

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  Allegro support stockings are the best stockings. They are the only ones I use

  Review of 5/10/25, following an experience of 4/27/25 by CHERLYN K.

• 5 / 5

  

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  Quick response to request. Items as expected.

  Review of 5/10/25, following an experience of 4/20/25 by ANDREA N.

• 5 / 5

  

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  Very good, great service. I would recommend. I received my order very quickly.

  Review of 5/10/25, following an experience of 4/26/25 by D A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Been ordering for several yesrs. Very pleased

  Review of 5/10/25, following an experience of 4/25/25 by ANDREA D.

• 5 / 5

  

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  I love the glove! I have tried different brands and Thuasne® Mobiderm Standard Glove for my lymphedema has been the most effective to treat it.

  Review of 5/10/25, following an experience of 3/11/25 by AMINTA O.

• 5 / 5

  

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  At first I wanted to return the Donner. Now that I feel more confident with it, I'm happy I kept it.

  Review of 5/10/25, following an experience of 4/17/25 by SUSAN A.

• 5 / 5

  

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  Site is easy to use and delivery is quick. I've ordered many times before and will continue to do so. If any friends and family needed their products I would definitely recommend!

  Review of 5/10/25, following an experience of 4/26/25 by JANET P.

• 4 / 5

  

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  Ladies and Gentlemen, I was recommended to Bright Life Direct by my therapist. So glad I visited this site. It was really easy to find everything the doctor told me to get. I needed help and called the number on the screen. and actually talked with real people on the other side. I put off buying my items for a couple months because I was gathering funds. When I was ready to purchase my reduction kit, to my amazement it was in a pending section, so I didn't have to screw around with all the measurements again, such JOY. I got big discounts off my price and many other ways to earn points for additional reductions off my bill. this whole site has been a pleasure to work with. Thank you!

  Review of 5/8/25, following an experience of 4/22/25 by GINA S.

  Answer by brightlifedirect.com

  

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  Thank you so much for sharing your experience with us. We're thrilled to hear that our website was easy to navigate and that you were able to find everything you needed. It's wonderful to know that our team was able to assist you and that you appreciated the discounts and rewards available. Your feedback is invaluable to us and we look forward to continuing to provide a positive experience.

• 4 / 5

  

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  I haven't used this company for several years and always had good service. Placing my order was easy and fast, I now need to try the product I ordered before saying more.

  Review of 5/8/25, following an experience of 5/1/25 by BARRY R.

• 4 / 5

  

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  I had trouble getting the answer on how to use my rewards. I finally got everything to work out for me. I like Brightlife Direct

  Review of 5/2/25, following an experience of 4/29/25 by FRANK C.

• 5 / 5

  

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  Customer service was great!!

  Review of 5/2/25, following an experience of 4/25/25 by BETH I.

• 5 / 5

  

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  ease of use of website and accumulating points to save for future purchases

  Review of 5/2/25, following an experience of 4/27/25 by TRACY D.

• 5 / 5

  

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  The customer service lady was very nice. She is able to return my stocking and I'm getting a different pair in exchange. That is good customer service. And I was able to understand er stand her She spoke at a good level and enunciation her words. There was no confusion.

  Review of 5/2/25, following an experience of 4/29/25 by SANDY S.

• 5 / 5

  

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  As usual, the order process was simple and really easy. Love the products I get from your site. Thank you.

  Review of 5/2/25, following an experience of 4/27/25 by L W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very happy AAAAA

  Review of 5/2/25, following an experience of 4/25/25 by ARNOLD F.

  Answer by brightlifedirect.com

  

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  Thank you so much for your wonderful review! We're thrilled to hear that you're very happy with your experience at BrightLife Direct. Your support means a lot to us, and we're committed to providing excellent products and service.

• 5 / 5

  

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  I am happy with your customer service. Never had any problems. Other companies could learn from you.

  Review of 5/2/25, following an experience of 4/28/25 by MARGA C.

• 1 / 5

  

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  The product still has not been delivered

  Review of 5/2/25, following an experience of 4/21/25 by LYNN H.

  Answer by brightlifedirect.com

  

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  Thank you for sharing your experience with us. We sincerely apologize for the delay in the delivery of your product and understand how frustrating this can be. A member of our customer service team will reach out to you to provide an update. Please know that we are committed to resolving this issue and appreciate your patience as we work to improve our service.

• 5 / 5

  

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  always helpful

  Review of 5/2/25, following an experience of 4/25/25 by JANICE W.

• 5 / 5

  

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  Accurate, efficient service! Always!

  Review of 5/2/25, following an experience of 4/21/25 by CATHY H.

• 5 / 5

  

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  I've been ordering compression stockings from Brightlife for several years. I've always experienced fast shipping and excellent products.

  Review of 5/2/25, following an experience of 4/26/25 by BETSY H.

• 5 / 5

  

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  Easy to order from website. Great prices with coupon. Fast shipping with tracking info.

  Review of 5/2/25, following an experience of 4/24/25 by TOMMY V.

• 5 / 5

  

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  Perfect fit and easy to purchase on line

  Review of 5/2/25, following an experience of 4/25/25 by CHRISTINE L.

• 1 / 5

  

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  The inf. I asked for didn’t get sent ! All I got is the exactly the same as before , tracking # , NO LINK !!!!!!!!!!!!!!!!!!!!!!

  Review of 5/2/25, following an experience of 4/21/25 by LARRY G.

  Answer by brightlifedirect.com

  

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  Thank you for taking the time to share your feedback. We understand how frustrating it can be when you don't receive the information you’re looking for, and we’re sorry for any confusion regarding your tracking details. A member of our customer service team will reach out to you. Please know that we value your input and are continuously working to improve our communication.

• 5 / 5

  

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  Everything came thru as promised!

  Review of 5/2/25, following an experience of 4/15/25 by NIKI I.

• 4 / 5

  

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  Customer service employee was good but it took too long for my stockinged to arrive due to a color error.

  Review of 5/2/25, following an experience of 4/19/25 by LINDA W.

• 5 / 5

  

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  I've purchased this brand of support stocking for quite a few years, now. Allegro support stockings are a good buy! The price is right, and they wear, very well.

  Review of 5/2/25, following an experience of 4/19/25 by DONNA O.

• 5 / 5

  

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  I have to buy wide calf and these fit great.

  Review of 5/2/25, following an experience of 4/22/25 by CANDACE R.

• 5 / 5

  

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  We appreciate the ability to order the Medi hose (off-the-shelf) from this site. We like the opportunity to earn and apply the rewards points. BrightLifeDirect has been very useful and valuable to us.

  Review of 5/2/25, following an experience of 4/18/25 by RONALD P.

• 5 / 5

  

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  I am very pleased with all. the people ,I have spoken to. From the beginning, everyone is so polite. Even after a misunderstanding, my order was fixed. I now have my stockings!. Thank you so much!. I will be returning the incorrect ones. Blessings!. .

  Review of 5/2/25, following an experience of 4/21/25 by ROSEMARY M.

• 3 / 5

  

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  The guy on The phone did a good job

  Review of 5/2/25, following an experience of 4/11/25 by EDWARD C.

  Answer by brightlifedirect.com

  

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  Thank you for taking the time to share your feedback! We're glad to hear that our team member was able to effectively assist you. We value your insights and will continually strive to enhance our services.

• 5 / 5

  

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  Customer service was amazing! I had a serious issue, and they resolved it with my satisfaction as the primary goal. I was truly impressed. In addition, the products and prices are just what they should be.

  Review of 5/2/25, following an experience of 2/1/25 by SCOTT B.

• 5 / 5

  

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  Easy to follow

  Review of 4/27/25, following an experience of 4/21/25 by KEDNA J.

• 5 / 5

  

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  I’m completely satisfied with my order. Thank you.

  Review of 4/27/25, following an experience of 4/23/25 by SALLY L.

• 5 / 5

  

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  Great products, excellent service and return policy. My legs, Thank You❣️

  Review of 4/27/25, following an experience of 4/21/25 by CAROLYN P.

• 5 / 5

  

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  BEST CUSTOMER SERVICE.

  Review of 4/26/25, following an experience of 4/21/25 by CAROL J.

• 5 / 5

  

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  alwayw very helpful on the phone and very knowledgable

  Review of 4/26/25, following an experience of 4/21/25 by SHARON L F.

• 2 / 5

  

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  Email said 15% off and discount would show at checkout… Did not happen!

  Review of 4/26/25, following an experience of 4/20/25 by RICHARD M.

  Answer by brightlifedirect.com

  

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  Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with the discount not appearing at checkout. Your feedback is invaluable and we’re committed to improving our processes to ensure a smoother experience for all our customers.

  Answer by Richard M.

  

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  https://ctrk.klclick1.com/l/01JS9ERPHBKZPY7RFGA41Q9D6E_8 Above link is from the email I received, clearly showing a 15% promotion, no mention of additional sign-up whatever.

  Show exchanges Hide exchanges
• 5 / 5

  

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  An excellent company! Great support and feedback!

  Review of 4/26/25, following an experience of 4/23/25 by YVONNE K.

• 4 / 5

  

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  The order hasn't arrived yet so I can't rate the products you sell. The process of ordering though was way to navigate and I will hopefully be receiving the specific socks I want (cotton, 23-39mmHg)

  Review of 4/26/25, following an experience of 4/25/25 by L R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I've been a customer for over 20 years and service is always prompt and efficient.

  Review of 4/26/25, following an experience of 4/22/25 by MONNA L.

• 3 / 5

  

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  I made an order which was lost in transit. After waiting for over a month for it to arrive I made an enquiry as to when it should arrive, I got an email back saying it was lost in transit and my money was being refunded. I asked for the company to do a reorder as I needed the product urgently. Instead I was refunded the money paid. I then had to reorder and now receiving the product has been delayed yet again. Brightlife supplies medical products and therefore staff should understand that the products ordered are required for medical reasons. In these sort of cases it’s not a refund needed, it’s the actual product ordered. I suggest that an email to the customer would expedite whether the customer wants a refund or the option for a reorder. I’ve been ordering from Brightlife for many years without any problems, but I think this situation needs to be addressed. Using the Glopal system has also meant a slower delivery time.

  Review of 4/26/25, following an experience of 4/24/25 by JENNIFER P.

  Answer by brightlifedirect.com

  

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  Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the lost order and the subsequent delays, especially since we understand the importance of timely delivery for medical products. Since this is an international order, unfortunately, once we have generated a tracking number for your order, we can no longer reprocess it or create a replacement order since it needs to go through Glopal's system and every order has a unique code that Glopal associates with the order. However, your feedback regarding the order process and communication is invaluable as this will help us improve our services. We appreciate you for sharing your thoughts with us!

• 5 / 5

  

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  HAVE BEEN ORDERING FROM BRIGHTLIFEDIRECT.COM FOR MANY YEARS. ALWAYS A PLEASURE.

  Review of 4/26/25, following an experience of 4/22/25 by JOHN G.

• 5 / 5

  

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  Always fast and efficient

  Review of 4/26/25, following an experience of 4/10/25 by GARY L.

• 5 / 5

  

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  Outstanding selection. Has the most knowledgeable and courteous assistants. Best products.

  Review of 4/26/25, following an experience of 4/22/25 by MAUREEN D.

• 5 / 5

  

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  easy

  Review of 4/26/25, following an experience of 4/14/25 by CATHERINE E.

• 5 / 5

  

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  Great stockings and customer service

  Review of 4/26/25, following an experience of 4/17/25 by MARY P.

• 5 / 5

  

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  Great service and very fast shipping. Excellent place for compression stockings.

  Review of 4/26/25, following an experience of 4/18/25 by VITALY F.

• 5 / 5

  

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  This is the best hose for me

  Review of 4/26/25, following an experience of 4/15/25 by LINDA R.

• 4 / 5

  

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  I was surprised that the weight or thickness of the farrow wraps were lacking. I should have looked at description better.

  Review of 4/26/25, following an experience of 4/16/25 by KIM H.

• 5 / 5

  

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  I always receive what I order. The price is right. And I love your products

  Review of 4/26/25, following an experience of 4/16/25 by LUCY S.

• 5 / 5

  

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  Prompt service, haven't worn new stockings yet, great sales and customer service.

  Review of 4/26/25, following an experience of 4/17/25 by ELIZABETH Z.

• 4 / 5

  

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  Very disappointed with the closed toe pair to short and hard to get on. Open toe are hard to get on but the fit is good

  Review of 4/26/25, following an experience of 4/11/25 by MIKE M.

• 5 / 5

  

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  No problems with it, very easy to navigate.

  Review of 4/26/25, following an experience of 4/21/25 by MARIANNE T.

• 5 / 5

  

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  Good to get my order in a reasonable about a week. Others might take a month or more.

  Review of 4/26/25, following an experience of 4/7/25 by MICHAEL W.

• 5 / 5

  

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  The confirmation ,shipment and notification of the order was very good..

  Review of 4/26/25, following an experience of 4/14/25 by CHARLOTTE R.

• 5 / 5

  

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  Repeat customer. Placing my annual order is very easy. I need a specific item and it is very easy to find and place order. VERY FAST shipping (and free!). Happy customer.

  Review of 4/26/25, following an experience of 4/18/25 by VITALY F.

• 5 / 5

  

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  The product I ordered was the wrong size. Exchanging the product for a different size was fast and easy.

  Review of 4/26/25, following an experience of 4/17/25 by MELISSA A.

• 5 / 5

  

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  This shop is my first choice for compression garments. I've been buying from them for years. Only one mistake and it was immediately corrected.

  Review of 4/26/25, following an experience of 4/16/25 by CAROLINE K.

• 5 / 5

  

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  Great service.

  Review of 4/26/25, following an experience of 4/17/25 by CAROLYN C.

• 5 / 5

  

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  Prompt service, excellent products-- what's not to like?

  Review of 4/26/25, following an experience of 4/4/25 by B S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I had tried many before and I still had a lot of swelling. With these at the end of the day my ankles are almost perfect. They are easier to put on then the others I had.

  Review of 4/26/25, following an experience of 4/4/25 by SHIRLEY M.

• 5 / 5

  

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  Fast, efficient, friendly, kind, forthcoming, understanding and compassionate. Rare traits to find in today's world. What an amazing experience, from start to finish,Would highly recommend.

  Review of 4/26/25, following an experience of 3/26/25 by URSULA M.

• 3 / 5

  

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  Hidden shipping costs was a surprise

  Review of 4/26/25, following an experience of 3/28/25 by LOU E.

  Answer by brightlifedirect.com

  

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  Thank you for taking the time to share your experience with us. We understand that your concern regarding the shipping cost can be frustrating, however, this is usually calculated once you're on the check out page. If you're referring to an additional cost upon the final delivery of your package, this might be due to your local customs authorities procedures before releasing your package. Unfortunately, we don't have any control over any additional costs that are required by your local customs authorities. However, we appreciate your feedback as it helps us improve. Your insights are valued and we are committed to transparency in our pricing.

• 5 / 5

  

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  BrightLife Direct is always fast in shipping out my orders

  Review of 4/23/25, following an experience of 4/15/25 by P B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I would like to see shoe size along with length on all sock sizes

  Review of 4/23/25, following an experience of 4/11/25 by WAYNE B.

• 5 / 5

  

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  Easy to navigate, easy ordering.

  Review of 4/23/25, following an experience of 4/15/25 by GAIL R.

• 5 / 5

  

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  i got 7 packages that are in good condition.

  Review of 4/23/25, following an experience of 4/10/25 by A K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This is wonderful! I ordered a gauntlet style. It arrived on time. And it fits perfectly! OMG! It is helping my lymphedema and I am thrilled.

  Review of 4/23/25, following an experience of 4/10/25 by KAREN S.

• 5 / 5

  

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  My order was placed with a phone call and taken by a service representative. The representative (I regret I can't remember her name) was very helpful and pleasant. She located my previous order. It was easy and quick placing this order. I am very satisfied with my Juzo support stockings and Bright Life Direct. I have ordered these stockings for many years.

  Review of 4/23/25, following an experience of 4/10/25 by KAREN M.

• 5 / 5

  

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  Fast and correct.

  Review of 4/23/25, following an experience of 4/13/25 by JOY J B.

• 3 / 5

  

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  I paid for 2 day fed ex express and only received it Monday instead of Friday

  Review of 4/23/25, following an experience of 4/9/25 by E J. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for sharing your experience with us. We sincerely apologize for the delay in receiving your package, as we understand how important timely delivery is. Your feedback is valuable and we'll take it into consideration to improve our services. We appreciate your feedback!

• 5 / 5

  

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  it went smoothly

  Review of 4/23/25, following an experience of 4/9/25 by LEE B.

• 5 / 5

  

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  I found just what I was looking for I will be making another order soon!!! If you have an idea of what you're looking for this should be the only place you purchase compression socks from.

  Review of 4/23/25, following an experience of 4/9/25 by JONATHAN M.

• 1 / 5

  

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  Ordered some socks a week ago. Nothing received yet. Not satisfactory

  Review of 4/23/25, following an experience of 4/9/25 by R Y. *

  *Pseudonymized data at the request of the author

  Answer by brightlifedirect.com

  

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  Thank you for sharing your feedback with us. We’re truly sorry to hear that your order hasn't arrived yet and we understand how frustrating that can be. Please know that we’re committed to resolving this and appreciate your patience as we look into your concerns. Your experience is important to us and we’re here to support you.

• 4 / 5

  

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  The final outcome was good but took a while to get through a customer service person who heard my concerns and was able to help

  Review of 4/23/25, following an experience of 4/2/25 by JUDIT M.

• 5 / 5

  

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  I was very happy with my product and the timely way in which I received it.

  Review of 4/23/25, following an experience of 4/2/25 by J P. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good

  Review of 4/23/25, following an experience of 4/9/25 by STEPHEN R.

• 5 / 5

  

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  The online ordering was easy and my socks arrived in good shape. The product is a good quality and fits perfectly. I have ordered from Brightlife for years and I am always satisfied.

  Review of 4/21/25, following an experience of 4/6/25 by MARY G.

• 5 / 5

  

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  Always dependable and quick delivery

  Review of 4/21/25, following an experience of 4/8/25 by VIRGINIA M.

• 5 / 5

  

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  As a first time buyer with Bright Lights I was skeptical. I used to deal with Jobst directly. This company employed capable .rep"s and handled my returns in a speedy manner. I am overjoyed witth their service

  Review of 4/21/25, following an experience of 4/7/25 by CAROLYN B.

• 5 / 5

  

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  Very good product that fits well and last a long time. Would recommend to others…

  Review of 4/21/25, following an experience of 4/12/25 by STEVEN S.

• 5 / 5

  

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  Excellent service. Great return policy

  Review of 4/21/25, following an experience of 4/14/25 by BARBARA Z.

• 5 / 5

  

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  The order always comes promptly. Rewards are great. Prices are competitive,

  Review of 4/21/25, following an experience of 4/11/25 by KATHLEEN B.

• 5 / 5

  

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  My ordering process went very smooth and I had no problems..

  Review of 4/21/25, following an experience of 4/14/25 by JACK A.

• 5 / 5

  

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  Still waiting for the product, but I want to say that your customer service was great. I realized the street number was wrong and your people called me back and made sure that my order was coming to the correct place. And they got the order out the same day.

  Review of 4/21/25, following an experience of 4/7/25 by LINDA C.

• 5 / 5

  

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  Easy website, quick shipping with status emails.

  Review of 4/14/25, following an experience of 4/6/25 by JIM H.

• 5 / 5

  

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  I ordered wrong thing and had to exchange. Staff was very helpful in going through the exchange process.

  Review of 4/13/25, following an experience of 4/4/25 by JANICE P.

• 5 / 5

  

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  Happy with my purchase and delivered very quick.

  Review of 4/13/25, following an experience of 4/4/25 by PAM H.

• 5 / 5

  

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  It was expedited as asked and arrived on time.

  Review of 4/13/25, following an experience of 4/7/25 by PEG B.

• 5 / 5

  

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  Excellent customer service and product.

  Review of 4/13/25, following an experience of 4/7/25 by SUSAN M.

Reviews displayed in chronological order