Customer reviews for brightlifedirect.com

4.6 / 5

Calculated from 2240 reviews obtained over the last 12 months

8372 reviews since 26/05/2023

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icon sparkle Review Summary

Bright Life is praised for its comfortable and effective compression stockings. The easy-to-use website and excellent customer service enhance the shopping experience.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
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Information brightlifedirect.com

  • Company

    BrightLife Direct

  • Description

    BrightLife Direct, Inc. has been serving the greater community of people who wear medical compression garments for over 30 years.

  • Address

    1840 Enterprise Drive 48309 Rochester Hills, MI

  • Website

    https://www.brightlifedirect.com/

  • Category

    Health and beauty

Contact BrightLife Direct

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icon sparkle Review Summary

Bright Life is praised for its comfortable and effective compression stockings. The easy-to-use website and excellent customer service enhance the shopping experience.

This summary is AI-Generated
  • This summary is base on a representative sample of minimum 10 reviews with at least 20 characters and is updated monthly.
Was it helpful? Yes No

Customer reviews

  • 5 / 5
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    Great as always!

    Review of , following an experience of by DARREN S.

  • 5 / 5
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    Very user friendly!!

    Review of , following an experience of by BETH W.

  • 5 / 5
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    I placed my order with accumulated points and received my hose promptly.

    Review of , following an experience of by BARBARA O.

  • 5 / 5
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    Easy to locate the stickings I need on the website. Super fast shipping!

    Review of , following an experience of by DEBBIE Z.

  • 5 / 5
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    Items in stock, quick delivery, fair pricing and easy to use site.

    Review of , following an experience of by THOMAS H.

  • 5 / 5
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    My husband doesn't tolerate the compression undersocks that come with his Circaid wraps as they are too tight for us to get them on, but these work well and help make his legs more comfortable.

    Review of , following an experience of by LINDA S.

  • 5 / 5
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    The medium fits my 71/2 surgical ‘hand’ well, anxious to try them with the stockings tomorrow…

    Review of , following an experience of by RICHARD F.

  • 5 / 5
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    The site was easy to navigate and products easy to find.

    Review of , following an experience of by CYNTHIA G.

  • 5 / 5
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    great

    Review of , following an experience of by LAWRENCE S.

  • 5 / 5
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    Everything went off just like it was supposed to.

    Review of , following an experience of by JIM M.

  • 5 / 5
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    I have ordered my compression garments from BrightLife for years. Excellent service and good sales.

    Review of , following an experience of by S K. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Easy to find what you want, and easy to check out

    Review of , following an experience of by MARILYN H.

  • 5 / 5
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    I love your website the agent that helped me was very helpful. I’m not very good with things on the phone or Computers and she was so patient took her time to help me and give me different prices on your products..

    Review of , following an experience of by SANDRA J.

  • 5 / 5
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    I like working with these people. They are very helpful if you have a problem.

    Review of , following an experience of by GARY Q.

  • 5 / 5
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    I will continue to purchase your product. Wearing my stocking have relived the swelling in my leg & especially the swelling around my ankle. I am so glade that I am able to purchase these stockings. Thank you,

    Review of , following an experience of by MERCEDES B.

  • 4 / 5
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    Good phone service.

    Review of , following an experience of by YVONNE F.

  • 4 / 5
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    Shipping was fast. The product isn't made to fit the 5th toe effectively. Overall, I think it would help, and it might fall off easily because of its design.

    Review of , following an experience of by ELIZABETH M.

  • 5 / 5
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    Diane helped me make my selection. I have been wearing for years knee highs and thigh highs. But I wanted a summer weight in the lightest color. Considered an open toe in 20/30 compression. My feet and legs are uncomfortable in close toe and normal weight. Very happy in my selection ...20/30 Jobst in a nude. At first I wasn't sure about the color, but it works. Because they are sheer, the compressure feels to me to me a little less. But I do like them. And thank you Diane for your help.

    Review of , following an experience of by J H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The site is very easy to navigate. The customer service is extremely fast with their responses. All of my requests have been attended to in less than 18 hrs.

    Review of , following an experience of by NADIA I.

  • 5 / 5
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    I've been ordering support stockings from BrightLife Direct for years (literally, I can't rmember how long!) And, it's always a straightforward, easy transaction. Customer support if I've needed it is available. I've recommended Brightlife to many people.

    Review of , following an experience of by M B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    excellent

    Review of , following an experience of by NADINE H.

  • 3 / 5
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    Ridiculous price for compression socks that last about 60-90 days...

    Review of , following an experience of by N T. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
    Flag

    Thank you for sharing your feedback with us. We understand that the lifespan of compression socks can be a concern and we truly appreciate your input. We’re committed to providing high-quality products and we’ll forward your feedback to the brand for consideration with their product development. Your experience is important to us and we appreciate your feedback!

  • 5 / 5
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    Very quick service. Great prices!

    Review of , following an experience of by KELLEY A.

  • 5 / 5
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    Very pleased! The site was easy to use. Fast shipping!

    Review of , following an experience of by LISA W.

  • 5 / 5
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    Great quality, shipping and handling was fast.

    Review of , following an experience of by A H. *

    *Pseudonymized data at the request of the author

  • 3 / 5
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    The assistant took a long while to help me figure out appropriate size, since my previous stockings simply said M for size. I almost hung up because it took so long!

    Review of , following an experience of by BARBARA D.

    Answer by brightlifedirect.com
    Flag

    Thank you for taking the time to share your experience with us. We understand that finding the right size can be challenging, and we appreciate your patience during the process. Your feedback helps us improve our service, and we’re committed to making the shopping experience as smooth as possible for you and others. Thank you for your feedback!

  • 5 / 5
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    Item as described. Arrived timely, very well packaged

    Review of , following an experience of by ZEDA A.

  • 5 / 5
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    Great company to order from and very help and understanding.

    Review of , following an experience of by CARLE LYMPHEDEMA C.

  • 5 / 5
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    I have placed a few orders of socks through Brightlife direct for my husband. This order was for 4 prs of socks. The first order of them were lost through shipping some how, but Brightlife customer service got right on it and reordered them for us. My husband really likes the way the Allegro Athletic performance feels and also the Therafirm Therasport Athletic socks. He likes the way his legs feel when he wears them. He highly recommends these and also getting them from Brightlife. We want to also, say thank you to Brightlife customer service!

    Review of , following an experience of by JACKIE P.

  • 5 / 5
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    As a lymphedema therapist, who also has mild venous insufficiency, I really appreciate the sales and variety of options. The website layout also makes it easy to find what you need!

    Review of , following an experience of by ELIZABETH H.

  • 5 / 5
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    A wonderful product. Easy to put on. Gental and effective relief. Successful reduction in lymphedema swelling. I will now order upper leg.

    Review of , following an experience of by KIM N.

  • 3 / 5
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    They have this rewards program that is very difficult to use. Points expire and cannot be used on anything that isn't full priced. Might as well eliminate it!

    Review of , following an experience of by JANET G.

    Answer by brightlifedirect.com
    Flag

    Thank you for sharing your thoughts about our rewards program. We understand that it can be frustrating when points expire or have limitations on their use. Your feedback is valuable to us as it helps us improve our offerings. We appreciate your insights and will take them into account as we strive to enhance our customer experience.

  • 5 / 5
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    Satisfied with the socks I have gotten . That I even ordered another pair. Thank You🙂

    Review of , following an experience of by J D. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I ordered the slip on by mistake rather than the wrap. It's all good though as it helps me keep the compressions easily identified. Works great!

    Review of , following an experience of by W S. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    The site is easy to use. Easy to check out when done. Good variety of products for may needs. Quick response time from check out til products are at your door.

    Review of , following an experience of by SUSAN M.

  • 4 / 5
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    I truly appreciate this order and would love to give it an excellent rating. However, I can't help but miss the vibrant range of colors that were available before the COVID-19 pandemic. As a Black individual, having only black and beige as my main options feels quite limiting. In the past, there was a beautiful variety of shades that complemented a wider range of skin tones and personal styles. I hope to see more diverse and inclusive color choices return in the future.

    Review of , following an experience of by KAROYLE C.

  • 5 / 5
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    I recently purchased 2 pairs of knee High Mediven stockings. I tried ordering them from the web-site. But I had 326 rewards points and the check out on the web-site. Would only give me a $10 reward where I had $15 worth of reward points that were expiring. So I called and they were able to use all of my rewards points. Thank you for taking my order and doing such a Great job doing it.,

    Review of , following an experience of by STEVEN B.

  • 5 / 5
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    rapide et efficace !

    Review of , following an experience of by PATRICK G.

  • 5 / 5
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    I love them soft, cushy, and my feet don’t sweat ! Great socks al around.

    Review of , following an experience of by CARL L.

  • 5 / 5
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    I always order Allegra, toeless knee highs. They are comfortable, give me enough support to be on my feet all day, and last. They arrive quickly, too.

    Review of , following an experience of by C L. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I ordered stockings online with the help of a representative from Brightlife. The representative was very knowledgeable and very helpful.

    Review of , following an experience of by K C. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    had jsut what I wanted

    Review of , following an experience of by RICHARD L G.

  • 3 / 5
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    I do not find the site user friendly. No matter how specific my search, many unrelated items are Presented. Average prices, average service.

    Review of , following an experience of by ELAINE D.

    Answer by brightlifedirect.com
    Flag

    Thank you for sharing your thoughts with us. We sincerely apologize for the inconvenience you've experienced with our site’s search functionality and understand how frustrating that can be. Your feedback is invaluable as we strive to enhance the user experience. We appreciate your honest input.

  • 5 / 5
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    Brightlife has quite a wide selection, great prices, quick shipping & customer service that can't be beat! I go to them every time. I recommend them highly.

    Review of , following an experience of by DENA D.

  • 5 / 5
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    Have ordered from Bright Life for years. Always got good help and in the mail as quick as possible.

    Review of , following an experience of by KATHLEEN B.

  • 5 / 5
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    Excellent. Brightlifedirect has what I need and the medi assure stockings work great.

    Review of , following an experience of by DIANNE G R.

  • 4 / 5
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    Everything went well with the order but the socks seem smaller than my other 2 pair -original pair from the pharmacy and one from you. The foot is about 1 1/2 inch shorter and the leg part about 1 inch. Maybe they will stretch. Hope so.

    Review of , following an experience of by D B. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Site is easy to use. Sizes are easy to find. Order arrives promptly. Have used the for years and have never had a problem. I prefer Medi brand and order at least 5-6 pairs every other year or so. The stockings wear well, machine washable and I air dry them.

    Review of , following an experience of by CAROL M.

  • 2 / 5
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    I ordered a soft beige size V 20/30 arm sleeve and received a dynamic size IV which is much too tight. I need to return it. Please let me know how to return the sleeve for a refund.

    Review of , following an experience of by KATHY J.

    Answer by brightlifedirect.com
    Flag

    Thank you for sharing your experience with us. We're sorry to hear that you received the incorrect arm sleeve size and that it doesn’t fit properly. We understand how frustrating this must be for you. We will look into this and assist you with our return process. We appreciate your feedback and are here to help.

    Answer by kathy j.
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    Thank you. I as needing the sleeve before leaving on a trip. However, your assistant was very understanding & helpful about sending me a return label.

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  • 5 / 5
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    Love these! Fit is great and has an excellent quality.

    Review of , following an experience of by LAURA D.

  • 5 / 5
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    I received my wraps today and I put them on. I haven’t worn them for several days because my old ones did not were worn out. I can’t tell you how beneficial they are in helping win the swelling in my legs.

    Review of , following an experience of by JEAN C.

  • 5 / 5
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    It is easy to shop here for the compression wraps and socks that I need.

    Review of , following an experience of by KAREN W.

  • 5 / 5
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    Well for one, a real person answered the phone. They reviewed my previous order and was very helpful in ordering again. Your employees are very helpful and I thank them

    Review of , following an experience of by BARBARA H.

  • 5 / 5
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    The Mediven Sheer and Soft kneehigh petite 20-30 compression hose are a wonderful fit for me. I did try the standard length, but went back to the petite size.

    Review of , following an experience of by JEAN S.

  • 5 / 5
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    Excellent to order and came in a few days.

    Review of , following an experience of by MARGE L.

  • 1 / 5
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    I was unable to find the place to use the checkout code to obtain the 15% discount during checkout. I would give 5 stars for the stockings but only one star for the ordering process.

    Review of , following an experience of by AUGUST N.

    Answer by brightlifedirect.com
    Flag

    Thank you for sharing your feedback with us. We’re thrilled to hear you love the stockings, but we sincerely apologize for the challenges you faced during the checkout process. Your input is invaluable, and we'll take it into consideration as we strive to improve our ordering experience. We appreciate your support and hope to serve you better in the future!

  • 5 / 5
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    Easy to scan over

    Review of , following an experience of by BARB M.

  • 5 / 5
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    Great help from Keith in finding blue support hose based on an order of five years ago.

    Review of , following an experience of by J A. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I will only buy from Brightlifedirect from now on. This is my third order. Selection is excellent and prices are better then elsewhere. Shipping is immediate. Ordering is very easy. I had some ordering problems on my end, last time, and was able to contact customer service and received help.

    Review of , following an experience of by BARBARA JANE M.

  • 5 / 5
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    Navigation on the site very easy and good communication with customer.

    Review of , following an experience of by HERIBERTO G.

  • 4 / 5
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    Feel good, Wash&Dry--Still fit Delivery was fast

    Review of , following an experience of by D M. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    I’ve worn support stockings for years and always order from Bright Life.

    Review of , following an experience of by LORETTA M C.

  • 4 / 5
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    I would streamline the site a bit. Most of us after no more than a few orders will probably find 1 or 2 favorite brands. It would be welcoming just to click rather than to type it. It is hard to navigate around the site. One time I wanted to check my points and had lots of trouble finding them, and more trouble getting back toy previous page. If I didn't like the site and it hadn't been the first one I visited I probably would have sought a site where it was easier to go to several places. Not a huge deal, but sometimes a bother.

    Review of , following an experience of by HOLLY A.

  • 2 / 5
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    You lost my initial order, and customer service was kind enough to replace the order at no additional to me. I'm very grateful for that, but the remains that my order we VERY in arriving, and I really needed to using the compression hose immediately, as I was experiencing sever edema in my leg following blood clot removal surgery. My leg is still swollen to this day, and hoping the compression hose I have received from BrightLife Direct will be the trick to resolving my issue. I thank customer service for offering to resolve my initial lost order, which is why I'm only giving 2 stars, because of the initial lost order. Thank You.

    Review of , following an experience of by D J. *

    *Pseudonymized data at the request of the author

    Answer by brightlifedirect.com
    Flag

    Thank you for sharing your experience with us. We're truly sorry to hear about the initial issues with your order and understand how frustrating that must have been, especially given your need for the compression hose following surgery. We're grateful for your kind words about our customer service team and appreciate your feedback. Your insights help us improve, and we hope the compression hose brings you the relief you need soon.

  • 5 / 5
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    Comfortable and perfect fit!

    Review of , following an experience of by LILLIAN S.

  • 5 / 5
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    The site is easy to use and order from.

    Review of , following an experience of by BARBARA JO K.

  • 5 / 5
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    navigation, description of the items and customer service are really excellent. At each step of the purchase sufficient info has been provided. helmut at customer service immediately answered my request.

    Review of , following an experience of by NADIA I.

  • 5 / 5
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    I just received myJuzo compression sleeves you know and gauntlets and they are so comfortable. I truly love them.

    Review of , following an experience of by RENEE B.

  • 5 / 5
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    I placed the order on may 6th, and it arrived on May 8th. Everything was in perfect condition

    Review of , following an experience of by PATIENCE M.

  • 5 / 5
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    I received my order really quickly, but unfortunately the sleeves did not fit and I have to return them.

    Review of , following an experience of by BARBARA C.

  • 2 / 5
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    Not received my order yet. And no update whatsoever if it has been dispatched.

    Review of , following an experience of by NATASHIA L.

    Answer by brightlifedirect.com
    Flag

    Thank you for sharing your experience with us. We truly understand how concerning it can be to not have received your order, and we apologize for the lack of communication regarding its status. Your feedback is valuable and we're committed to improving our service. A member of our customer service team will reach out to you regarding the status of your order. We appreciate you for bringing this to our attention!

  • 5 / 5
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    Great

    Review of , following an experience of by JOAN W.

  • 5 / 5
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    Everything went well, no issues

    Review of , following an experience of by M H. *

    *Pseudonymized data at the request of the author

  • 5 / 5
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    Great customer service if nyou have a problem with your order. Fast shipping and great prices.

    Review of , following an experience of by CHARLIE B.

  • 3 / 5
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    My order arrived damaged. All four (4) cardboard packages had been squashed during transit.

    Review of , following an experience of by MICHAEL F.

    Answer by brightlifedirect.com
    Flag

    Thank you for sharing your experience with us. We're truly sorry to hear that your order arrived damaged, and we understand how frustrating this must be. Your feedback is invaluable in helping us improve our shipping processes to prevent future issues. We appreciate you for bringing this to our attention!

    Answer by Michael F.
    Flag

    A small cardboard box would of been more appropriate, in this matter, rather than a soft plastic bag. We all understand how rough the parcel handling system is.

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  • 5 / 5
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    Excellent customer service

    Review of , following an experience of by KEDNA J.

  • 2 / 5
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    lots of problems with online return of wrong size and replacement with correct size.

    Review of , following an experience of by ERNEST G.

    Answer by brightlifedirect.com
    Flag

    Thank you for taking the time to share your experience with us. We understand how frustrating it can be to face issues with returns and obtaining the correct size, and we sincerely apologize for any inconvenience this has caused. Your feedback is important to us as we continually strive to improve our service. We appreciate your understanding and patience as we work to enhance the return process for our customers.

  • 5 / 5
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    The site was easy to use. The package arrived on Friday 05/09þ25 as promised.

    Review of , following an experience of by RONNIE K.

  • 5 / 5
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    EVERYTHING IS GOOD,I LIKE IT VERY MUCH IN THE TIME VERY FAST

    Review of , following an experience of by NOEMI T.

  • 5 / 5
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    Associate whom I placed my order with was very courteous and professional

    Review of , following an experience of by JOAN S.

  • 5 / 5
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    Customer service is awesome! They listened to my concerns and quickly changed my order. They are really on top of things. Thank you!

    Review of , following an experience of by JOYCE M.

  • 3 / 5
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    Still confused about some of the selections. Site is now a hodgepodge that is difficult to navigate. Guess I’ll go back to live ordering so I can be sure I’ll get what I wanted.

    Review of , following an experience of by RICHARD J.

    Answer by brightlifedirect.com
    Flag

    We truly understand how frustrating it can be to navigate a website and we appreciate your honesty. Your feedback is important to us and we’re actively working to improve our site for a smoother shopping journey. Thank you for sharing your experience with us!

  • 4 / 5
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    Need more discounts.

    Review of , following an experience of by JOAN G.

  • 5 / 5
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    Excellent product and supreme service

    Review of , following an experience of by MELINDA H.

  • 5 / 5
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    I have purchased Mediven comfort pantyhose from Brightlife multiple times. Always great service and great product.

    Review of , following an experience of by PAT K.

  • 5 / 5
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    Customer service is always helpful. They have great products and I received them quickly. I would highly recommend them.

    Review of , following an experience of by TERRI W.

  • 5 / 5
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    Brightlife has great products and good prices as well as fast delivery. The website is easy to navigate and place an order. I am a repeat customer!

    Review of , following an experience of by AMY H.

  • 5 / 5
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    very easy and quick

    Review of , following an experience of by NORMA B.

  • 5 / 5
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    Great. No problem.

    Review of , following an experience of by PATRICIA G.

  • 5 / 5
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    When order from Brightlife they are on time and compression socks fit look ware very nice

    Review of , following an experience of by ERNEST G. J.

  • 5 / 5
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    The site is straight forward and easy to order

    Review of , following an experience of by ANDREA T.

  • 5 / 5
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    Excellent customer service. Save me a lot of money

    Review of , following an experience of by IRA C.

  • 5 / 5
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    These stockings make my legs feel great and are easy to put on. They give me the support I need

    Review of , following an experience of by DEBORAH K.

  • 5 / 5
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    The site is very good.in finding my compression stockings. I've been ordering from y'all for the past 25 years.

    Review of , following an experience of by BRENDA W.

  • 5 / 5
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    Great company to do business with

    Review of , following an experience of by VIRGINIA M.

  • 5 / 5
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    Clear, easy to navigate and find what I sought, good products easy check out, nice discount offers.

    Review of , following an experience of by MICHAEL K.

  • 5 / 5
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    So many to choose from. Easy to determine what I want and order.

    Review of , following an experience of by PAUL B.

  • 5 / 5
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    Best compression wear in the country. Great product, wears comfortably and lasts forever.

    Review of , following an experience of by PATRICK R.

  • 5 / 5
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    THE WEBSITE IS VERY CLEAR, THE DESCRIPTIONS OF THE PRODUCTS ARE VERY THOROUGH. VERY NICE LAYOUT.

    Review of , following an experience of by PETE K.

  • 5 / 5
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    Was easy to order. Great prices.

    Review of , following an experience of by CHARLIE B.

Reviews displayed in chronological order