Customer reviews
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They provide status and follow up emails which is appreciated. They shipped my order in two parts, I still have not received the second half but they advise me it was back order.
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Easy to use we site. Delivery timely as promised.
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Second order of same product. Very satisfied
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It the right screw and fast shipping. Thanks
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Items were as advertised
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Ease of site use and account creation
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Received in a timely manor. Nice product, just wish the adjustment screw came with 2 Large Galvanized washers
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MyOrder Came to me with the wrong size item.
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Site is easy to navigate. Ordering was a breeze. Pricing was very competitive. Order was quickly filled and shipped. Tracking information was given and delivery was as promised. Absolutely no complaints. Service was excellent. Yes I will be using Best Materials in the future.
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Ordering was super easy. Items shipped FAST and was EXACTLY what I was looking for at way less than other retail outlets. Thanks BestMaterials!!
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quick service and delivery
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The item ordered on their web site was still being advertised when it was no longer available. I was not advised it was no longer being sold until some weeks afterwards. I had to order the product elsewhere. For that reason, I wouldn't order from them again!
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Answer by bestmaterials.comFlagHello Eric, We have received your review and when the order was placed the manufacturer and us were both out of stock. This item is a popular item and inventory turns fairly quick. Production times and materials are effected by the mass shortages across the nation. However, thats not an excuse as to why you were not notified immediately about the product shortages. We currently have minimal stock available of this product and it will move fast. We apologize for the inconvenience this has caused and we hope we can change your mind about working with us in the future. Sincerely, Greg Gonzales
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Great service. Item shipped quickly.
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I'm satisfied with my order. I don't remember what I ordered so that means everything went smooth and I got it in a timely manner.
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The parts that I ordered were everything they said it was, after receiving and installing them we are very pleased. It was also easy ordering and fast shipping was great.
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Placed the order and I received it in a timely manner. Communication was good.
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Communication in general was very poor. There were no or very delayed emails to my emails, and a confusing jumble of mis-communications dominated the process.
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Answer by bestmaterials.comFlagHello Stephen, Thank you for taking the time to review our business. I have reviewed your order and the communication that was established. We will take your concerns into consideration and will implement the necessary changes. Sincerely, Greg Gonzales.
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So far I like the product and it has performed well. What keeps me from giving a better rating is I have reached out to the manufacturer several times asking about certain parts contained in the package that had no explanation of their use. The instructions does not show or mention them, but it appears they could enhance my use if I only knew what they were for.
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Easy to find what I was looking for and quickly shipped it out!!
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Ordering the product was easy and price and shipping were great. Will definitely buy from again... thank you for the foam 👍👍👍
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They were very conscientious about packaging my copper so that it would not get damaged during shipping. Quality material. Great people.
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I've been waiting over a month for someone to send me return information? The product is sitting in my office waiting for a call tag.....
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Answer by bestmaterials.comFlagHello John, My sincerest apologies, I will be sure that my team gets you an RMA this afternoon, and we'll waive all restocking fees on this return. We have been short handed lately and we are really feeling the affects of it in areas like this. Thank you for bringing it to my attention. Sincerely, Greg Gonzales Branch Manager
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delighted to find sealant foam in stock when others were out of it. They answered my phone call and gave me the info I needed to be confident in placing my order. thanks!
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Great product, best price, packaged well, arrived in time frame. To get a perfect 5 stars all they need is faster/cheaper shipping. I have already placed another order and will continue to in the future.
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It was a great price in today’s market I am very fast shipping
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ok but when selling this product should suggest an upsell for the surface preparation liquid and when shipping it use a bigger box that lets the flat rubber section stay flat - mine arrived curled up so I left it for a few days with weight on the curls to flatten it out.
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Answer by bestmaterials.comFlagHello Jeff, Thank you so much for your feedback, this is crucial to the success of our business and our team. We hope that your project is coming along well, and we look forward to earning your business in any way that we can in the future. Thank you for being the best part of Best Materials! Sincerely, Greg Gonzales Best Materials
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Easy to use website
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Fast delivery
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Easy to order and quick delivery
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Product works great. Good easy ( expensive since it’s a bulk) delivery
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The metal roofing screws were exactly as pictured and came very quickly. They were packaged well. And I was very pleased.
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Answer by bestmaterials.comFlagHello Michael, Thank you for sharing your experience with us, I'm happy to hear that you had a great experience! We look forward to earning your business again in the future! Sincerely, Greg Gonzales Branch Manager
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Fast shipping material as advertised.
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The wagon arrived quickly and is exactly what I wanted
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Correct product. Timely delivery
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Service very professional and product was what we needed.
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very good service and was very helpful on the phone. I recommend them.
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3 of the covers did not fit properly and wrecked the post trying to remove it. Thus wrecking the cover as well...
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Answer by bestmaterials.comFlagHello Leslie, Thank you for taking the time to share your thoughts with us, we very much appreciate them. I'm sorry to hear about the experience you had regarding this product and it's application. If you would please, please snap and send a few photos and a synopsis in to sales@bestmaterials.com so we can see about getting you some help or compensation. It's feedback like yours that's helpful in determining which products we sell online, and which are preferred by our customers. Thank you again for your time and your business, we very much appreciate you! Sincerely, Greg Gonzales Branch Manager
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it was a perfect deal right on time excellent relationship the shipping charges was a bit expensive but it was heavy understandable
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Everything was as described and delivery was done in very reasonable time frame
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Flawless
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I have ordered several different items from this company. I have not been disappointed with any item, the descriptions of all the items were as stated. Shipping was speedy even through the "pandemic". Bill from PA
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Easy to order and quick delivery
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Easy transaction, item shipped promptly.
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Fast shipping. Got all the materials I ordered and packed nicely. Thanks
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Easy to order online, order arrived on time and was accurate
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Easy ordering and the product is always delivered in a timely fashion. What more could a customer ask for?
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Product details were informative and clear, easy to order, very fast delivery
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fast, easy delivery. excellent customer service.
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There was a snafu involving my account password (apparently it was too easy and thus associated with fraud) which kept my order in limbo for a while, but once that was sorted out the order was processed quickly.
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Very prompt delivery service.
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The Drain covers were due to arrive while we were away from home. Best Material (BM) was contacted to delay the shipment until we would be home; unfortunately, we contacted them too late to avoid shipment. BM did contact UPS to delay the shipment at some expense to themselves. The drains did arrive while we were away and were immediately installed. The fit was great. So far no rain to test.
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Easy to use website. Fast reliable service.
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Incredible quality and detail ... Really like this company.
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They had just what I wanted, at the right price and with quick delivery. Can't ask for more than that!:-)
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A bit complex to use if you don’t know exactly what your looking for by part number, but it has literally everything you need.
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Good product exactly what I ordered!
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Excellent and easy process
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Shipping was fast and reasonable. Products in kit were quality materials with easy to follow instructions.
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Material arrived damaged - packaging was not sufficient.
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Received my order on time and it was exactly what I ordered, the product was exalent and made my job go smoothly. Thank you S.R.
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very good service and products
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From the start, the communication was clear and timely. My order arrived well within the estimated time frame, packaged well to ensure no damage.
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Easy to order and received it promptly.
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They were the only place I could find on the internet that would let me buy some high pressure LP hose without ends attached. Great customer service and would definitely shop with them again!
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It didn’t fit well on my slightly curved stucco covered parapet. It slipped when in use which is dangerous. Plus it must weigh 40 pounds so not easy to lug up a ladder to be installed. I tried to return it but the restocking fee and my cost of shipping it back caused me to keep it and cut my loss. I may try to sell it o a scrap dealer.
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Answer by bestmaterials.comFlagHello Rich, Thank you for your business, and thank you for taking the time to share your thoughts with us. We truly value your feedback in regards to this product. We aren't the manufacturer of this Ladder Clamp, but when thinking of this product in regards to the safety of it, we may be able to ask them about considering some wedges or rubber bumpers to assist in the grip, to help with the concerns of slipping. Thank you again for your feedback. While I'm sorry that this didn't work out for you in the long run, I hope that your experience with Best Materials was pleasant and that you'll consider us again in the future if the need may arise. Sincerely, Greg Gonzales Best Materials
Answer by A AFlagThank you but I don’t think these possible fixes will help. I believe the only effective fix would be a metal cap on the parapet to create a firm and flat surface, but that is too expensive.
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As described and timely shipping at a great price.
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The product was exactly as specified, arrived on time and more than met my expectations, I mean how many companies can even sell what is advertised anymore
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Company handled my order efficiently, materials arrived quickly and without damages. My only hiccup was having to pay over $80 for 1 single box of goods, likely weighing under 10lbs. However, I know shipping companies charge a royalty for shipping air!
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There website is has a huge selection of products for a homeowner. Item arrived undamaged, and in a timely fashion.
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exact match sent in a timely manner
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Quick delivery.
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Great service.
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My order arrived in a severely bent leaking can.
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Answer by bestmaterials.comFlagHello Jay, We apologize for the condition your order was received. We do our best to make sure items are packaged securely. If there is anything we can do to improve your experaince please share. Thank you, Greg Gonzales
Answer by A AFlagThis can was in NO way was securely packed. It was rolling around in the box. I think some amount of a refund is in order considering what I paid for shipping.
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My experience with Best Materials was fine. My order was not is stock when I ordered it but the company me advised of its status and checked to make sure I was still interested. I have not yet used the sealant so I have no performance review to offer.
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Delivery was delayed and no one informed me, then delayed again with no notice, finally arrived and some was damaged. I did order 90 five gallon buckets but they couldn't handle the order apparently. I will not be using them again 😒
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Answer by bestmaterials.comFlagHello Don, Thank you for your business, and for your feedback regarding your experience. It sounds like there may have been some concerns with the freight carrier getting this material to you, and I'm very sorry to hear that. My team is not always notified when there in a carrier delay, which makes customer updates tricky at times. However, I hope that my team was able to assist you with replacing any damaged material that arrived. We are happy to send replacement pails out to you if that has not been reported/handled already. We hope that despite this delay in delivery, you will be satisfied with your products and your overall experience with Best Materials. If anything should arise in the future, My name is Greg and I'm always happy to help. Thank you for being the best part of Best Materials! Sincerely, Greg Gonzales Branch Manager
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Very good, great service. I would recommend.
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It was delivered fast and product was in great condition.
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Good company with easy ordering. Thanks
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Great service and follow-up from Best Materials....I wish we had a location up here in Canada!
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I reached out twice about a return as the product I received was not as described. Customer service is very poor.
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Answer by bestmaterials.comFlagHello DJ, First let me apologize for the experience you had regarding this return. Please send an email, or forward the original emails you sent to sales@bestmaterials.com so my team can work on getting you this RMA as quickly as possible. Please also add a note mentioning that you and I had discussions regarding this return. We appreciate your business, and I'm sorry to hear that these products didn't meet your needs in the way you had expected. I hope that in there future you will give us another opportunity to earn your business. Sincerely, Greg Gonzales Branch Manager
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Customer service was great!! There was confusion on the shipping address and they changed the location after transit to the correct address saving me time and money. Thank you to the shipping department and the entire staff that made it happen. Greg
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Top shelf service. Top shelf product.
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Fast and good quality
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Thought it was out of stock, showed up early!
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Good pricing Quick shipping = Excellence with 5 Star Review
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Just what I ordered
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Quality products at a reasonable price. Fast delivery.
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Fast shipping, Great customer service.
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Great stuff.....product performed as described. Fast shipping and good CS. Thanks. Couldn't ask for more
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Economical, looks great.
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I was unable to find the MasterKure CC 250SB on line. I called & spoke to a sales associate who helped me complete my order. He was very polite & professional. It was a pleasure dealing with your associate. My product arrived on the anticipated date of delivery. It was well packed & arrived in perfect condition.
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I was told in the add that this had actual elements in it. It does not and you can't even read ANY of it and I want my money back
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Answer by bestmaterials.comFlagHello Joshiminosh, We are not certain what you are refering to when you listed " i was told in the add that this had actual elements". If you could share what can be improved with the product description we would be glad to make any changes that don't mislead anyone but describe the product. Thank you, Greg Gonzales
Answer by A AFlagYea what i said was clear. And i want my money back. I threw it away.
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My order came on time. Some of the order was damage I called customer service and sent them pictures. They sent out replacement in a very timely manner. I am very pleased with this product.
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Easy to navigate, large diversified selection of materials, easy to order, great costumer service and response.
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Both of my orders contained great products to help repair my EPDM roof. Instructions and video on your website were very helpful.
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These blades are very good. I purchase them for the electricians that work for my company.
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The order was handled promptly and I was notified of shipping and arrival. Very pleased with my purchase from Best Materials. I have ordered from them since then.
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Everything was exactly as described and it all worked as should. Made my burner run 3 times better and hotter
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As far as I know everything went well with the order.
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It was simple to order Order came in on time Best price I could find
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