Customer reviews for bestmaterials.com

Customer reviews

• 5 / 5

  

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  Best tape I ever used. Actually adheres to any surface. Do not let it touch itself or it will never come apart. xcellent product! I wish I had known this product years ago.

  Review of 4/22/25, following an experience of 4/1/25 by PERRY S.

• 5 / 5

  

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  Good

  Review of 4/22/25, following an experience of 3/28/25 by ELMER S.

• 5 / 5

  

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  Product just as described. Arrived on time. No complaints.

  Review of 4/22/25, following an experience of 3/27/25 by MATTHEW B.

• 5 / 5

  

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  Good selection on many QUALITY products

  Review of 4/22/25, following an experience of 3/31/25 by BRIAN R.

• 5 / 5

  

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  This is the 3rd time I have ordered from Best Materials and the 1st time they had trouble getting my products but since then no problem at all.

  Review of 4/22/25, following an experience of 3/26/25 by CRAIG P.

• 5 / 5

  

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  Quality products at a very reasonable price. Quick to ship. A+

  Review of 4/22/25, following an experience of 3/28/25 by DARIO C.

• 5 / 5

  

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  Great selection of difficult-to-find products. Quick shipping and great communication. I’ll be a return customer for any of my project needs.

  Review of 4/22/25, following an experience of 3/30/25 by DANIEL S.

• 5 / 5

  

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  Easy to find what I needed, ordering was easy, prompt shipping.

  Review of 4/22/25, following an experience of 3/28/25 by GARY D.

• 5 / 5

  

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  Product ordered is very sturdy. Excellent price. Very fast delivery. I would definetly order from you again.

  Review of 4/22/25, following an experience of 4/1/25 by DOUGLAS G.

• 4 / 5

  

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  Shipping was a little bit expensive

  Review of 4/22/25, following an experience of 3/22/25 by JERRY D.

• 5 / 5

  

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  Always nice to do business with you.

  Review of 4/22/25, following an experience of 3/21/25 by BRENT M.

• 5 / 5

  

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  Excellent fit, and looks grea

  Review of 4/22/25, following an experience of 3/24/25 by KAREN B.

• 1 / 5

  

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  Ordered and asked for second day air shipping. It then took two days to even ship, then the package was lost. Our customer is very unhappy.

  Review of 4/22/25, following an experience of 3/25/25 by MATT G.

• 1 / 5

  

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  Don't put an item up for sell that you can't deliver, item is still on website but you tell me you can't get it, no longer available, click bait

  Review of 4/20/25, following an experience of 3/25/25 by JOHN T.

• 5 / 5

  

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  Finding what I wanted was fast an easy as well as placing the order

  Review of 4/20/25, following an experience of 3/20/25 by ALBERT M.

• 5 / 5

  

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  good stuff

  Review of 4/20/25, following an experience of 3/17/25 by MICHAEL V.

• 5 / 5

  

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  Price,delivery and product were all as should be .Reliable supplier.

  Review of 4/20/25, following an experience of 3/27/25 by KEVIN D.

• 5 / 5

  

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  Product arrived exactly as described, high quality, great company communication.

  Review of 4/16/25, following an experience of 3/23/25 by MAUD B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Weatherstrips not thick enough to block drafts.

  Review of 4/16/25, following an experience of 3/18/25 by LOREN M.

• 5 / 5

  

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  Shipping was reasonably quick for an esoteric item as this.

  Review of 4/16/25, following an experience of 3/21/25 by THOMAS M.

• 5 / 5

  

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  The website had helpful information to aid my decision making. The ordering was easy and the product came right away. That's the way online ordering should go!

  Review of 4/16/25, following an experience of 3/23/25 by MARLENE W.

• 2 / 5

  

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  Normally, we have no problems, this time we are missing 2 boxes

  Review of 4/16/25, following an experience of 3/21/25 by ADAM S.

  Answer by bestmaterials.com

  

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  Hello Adam, I have to ask, did you reach out to us to resolve this for you? If so, would you please let me know what email address you sent it too? Thank you, Bert Porell Best Materials LLC bporell@bestmaterials.com 800-474-7570 Ext. 7704

  Answer by Adam S

  

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  I called in the problem. It took a little bit, but it was resolved. Thank you

  Answer by bestmaterials.com

  

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  That's great! If anything ever comes up in the future please let us know.

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• 4 / 5

  

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  Prices are ok although I wish communication could be faster. Once order is placed it takes a few days before you see the tracking info. i am sure this could be improved.

  Review of 4/16/25, following an experience of 3/21/25 by JOSE S.

• 2 / 5

  

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  When I placed my order I was told delivery would occur in 7-10 business days. Once ordered I was told 3 weeks. This is highly unacceptable due to the fact this is for a construction project with a heavy deadline.

  Review of 4/16/25, following an experience of 3/21/25 by RAY OR BOB H.

• 5 / 5

  

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  Great pricing and quick delivery time. 5 out of 5

  Review of 4/16/25, following an experience of 1/30/25 by DUSKY G.

• 5 / 5

  

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  great service, fast and correct every time

  Review of 4/13/25, following an experience of 3/19/25 by DARREN W.

• 1 / 5

  

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  They gave a good description but utilized a generic photo of the product. It is important as to which direction the louvers are oriented in relation to its rectangle dimensions. I wanted what was pictured not what was described .what do you believe what you see or what someone is describing. As they say a picture is worth a thousand words. Yes the fine print puts it differently. But why not the proper photo. Instead of a thousand words. Care enough to do it right the first time. I don't have the time or money to make it right for the customer.

  Review of 4/13/25, following an experience of 3/18/25 by JOSEPH V.

• 5 / 5

  

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  Arrived on time

  Review of 4/13/25, following an experience of 3/13/25 by DAVID K.

• 5 / 5

  

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  Prices, shipping costs, and delivery time were all satisfactory. I will remember this site next time I need something I can't find locally!

  Review of 4/13/25, following an experience of 3/17/25 by FELIPA H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Not answering phone calls Shipping is being delayed by 4 days and still not having the ordered materials ! I yet do not know anything about the ordered materials and its quality!!! Good business means you handle from A to Z!!! Not only cataloging, selling and taking people’s money!

  Review of 4/13/25, following an experience of 3/18/25 by ALI A.

• 2 / 5

  

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  The item was expiring in a week.

  Review of 4/12/25, following an experience of 3/17/25 by WILLIAM Y.

• 5 / 5

  

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  Service is fast and you get updated on shipment.

  Review of 4/12/25, following an experience of 3/17/25 by SALLY C.

• 4 / 5

  

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  Came as ordered and presented in description. So far product tested out good, was an order of exhaust wrap products.

  Review of 4/12/25, following an experience of 3/17/25 by RICK B.

• 5 / 5

  

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  Never had a problem with getting materials

  Review of 4/11/25, following an experience of 3/17/25 by JOHN M.

• 5 / 5

  

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  Excellent website with detailed emails on the shipping and delivery process.

  Review of 4/11/25, following an experience of 3/16/25 by GREGORY D.

• 3 / 5

  

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  Communication is a bit slow. It took a few attempt to get through. Phone calls are bad. Had way to many times to call before getting to someone.

  Review of 4/11/25, following an experience of 3/10/25 by JOSE S.

• 2 / 5

  

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  Bad communication and came late

  Review of 4/10/25, following an experience of 3/7/25 by PETUR S.

  Answer by bestmaterials.com

  

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  Hello Petur, Could you please elaborate on what the communication issue was? I'd like to be able to address it with the correct person/group? Also, it appears that you placed the order after the cutoff time on a Friday. Since we are not open on the weekend, your order shipped within the estimated time. Please let me know about the communication and I will address it. Thank you, Bert Porell Operations Manager Best Materials LLC bporell@bestmaterials.com 800-474-7570 Ext. 7704

• 5 / 5

  

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  Easy to use website

  Review of 4/10/25, following an experience of 3/10/25 by TERRY B.

• 5 / 5

  

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  Great selection and quick shipping. I have no complaints regarding this purchase. Thank you.

  Review of 4/5/25, following an experience of 3/11/25 by MARK E.

• 5 / 5

  

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  Very happy with the purchase.

  Review of 4/5/25, following an experience of 3/11/25 by MARK H.

• 5 / 5

  

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  Always have the products I need in stock and at a reasonable price.

  Review of 4/5/25, following an experience of 3/13/25 by MELINDA L.

• 5 / 5

  

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  Shipping in a timely manner and great communication

  Review of 4/5/25, following an experience of 3/12/25 by KRIS C.

• 5 / 5

  

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  Recieved my order fast, well boxed and undamaged. Price was great and quality excellent. Definitely will be using them for future buys. BTW very good construction question and answer post on their website.

  Review of 4/5/25, following an experience of 3/12/25 by DOUGLAS S.

• 1 / 5

  

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  There are bad weld marks all over this item, looks like a very inexperienced person made this. Very disappointed.

  Review of 4/5/25, following an experience of 3/10/25 by GLENN T.

  Answer by bestmaterials.com

  

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  Hello Glenn, Did you reach out to us about this? We want to ensure that we are shipping quality products. Did you take any photos of the welds? Thank you, Bert Porell Operations Manager Best Materials LLC bporell@bestmaterials.com 800-474-7570 Ext. 7704

  Answer by Glenn T

  

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  I have photos How can I send them?

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• 5 / 5

  

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  Good quality and fast shipping.

  Review of 4/5/25, following an experience of 3/5/25 by BARRY E.

• 5 / 5

  

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  In stock items and prompt delivery

  Review of 4/5/25, following an experience of 3/11/25 by MIKE L.

• 5 / 5

  

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  very fast

  Review of 4/1/25, following an experience of 2/27/25 by THOMAS D.

• 5 / 5

  

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  Fast service! Excellent platform and easy to order the products we use.

  Review of 4/1/25, following an experience of 3/4/25 by TRAVIS C.

• 5 / 5

  

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  Order processed in timely manner and packed carefully. Notified of each step in the order. Thank you!

  Review of 4/1/25, following an experience of 3/6/25 by SHANE O.

• 2 / 5

  

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  The sales rep helped me figure material for a shed roof. The order was wrong. I had to order 24 more pieces. The additional SHIPPING CHARGE was $208. Not good.

  Review of 4/1/25, following an experience of 2/19/25 by KEITH E.

  Answer by bestmaterials.com

  

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  Hello Keith, In reviewing your communications with our Customer Care Team, it appears that we gave you a credit on the shipping you were charged since you picked up the material in person. Is that not correct? If you could give me some more detail regarding what was wrong with the order, I would be glad to address it with the team. Thank you, Bert Porell Operations Manager Best Materials LLC bporell@bestmaterials.com 800-474-7570 Ext. 7704

  Answer by KEITH E

  

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  Thank you for the refund on the shipping. That corrected the problem. I would withdraw the evaluation stating there was a problem.

  Answer by bestmaterials.com

  

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  You're quite welcome Keith. Please don't hesitate to reach out to our Customer Care Team for any future concerns. customercare@bestmaterials.com

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• 5 / 5

  

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  Satisfied with shipping and delivery. Thank you.

  Review of 4/1/25, following an experience of 3/2/25 by SANDRINE H. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Product was shipped on time, need better packing to protect from shipping damage.

  Review of 3/29/25, following an experience of 3/3/25 by JAMES G.

• 5 / 5

  

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  An extensive product selection and an easy cart checkout process, but best of all is receiving an immediate order confirmation email from bestmaterials.

  Review of 3/29/25, following an experience of 2/27/25 by MICHAEL F.

• 5 / 5

  

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  as expected the material is good and work out great

  Review of 3/29/25, following an experience of 3/4/25 by DHARMESH B.

• 5 / 5

  

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  great customer service, package show up damaged and got me a replacement right away!

  Review of 3/29/25, following an experience of 2/26/25 by TOM S.

• 5 / 5

  

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  Great product, no-hassle service. I have gotten this excellent sealant from other suppliers in the past, always opting for the lowest price available (including shipping costs), and I have usually gotten older, gummier product that has been sitting on the shelf for a long time (no doubt). This time, it is "fresh" and easy to use, so I won't have to worry about using it within a few months... it will be good for a year or so. Perfect.

  Review of 3/29/25, following an experience of 3/5/25 by JAMES J.

• 5 / 5

  

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  fast service

  Review of 3/29/25, following an experience of 2/26/25 by CORRINE K.

• 2 / 5

  

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  This is my first time ordering from Best Materials and I did not have a great experience. Ordering and receiving the items was great but I wish you would offer free shipping for how much I spent on these vent boots. And then I realized I ordered the wrong size when I received them so I asked if I can exchange them for the smaller size but was told I could not do that. I can only return them but I would have to pay for the high shipping cost and on top of that, a 30% restocking fee. Definitely not worth buying from this site again due to the high cost.

  Review of 3/27/25, following an experience of 2/24/25 by C D.

• 5 / 5

  

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  Quick and easy. The UPS shipping option was cheapest for this material out of all the competitors.

  Review of 3/27/25, following an experience of 2/25/25 by RYAN T.

• 3 / 5

  

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  I ordered a product, the bottle did not look like the website. I called to ask about it and no one answered.

  Review of 3/25/25, following an experience of 2/27/25 by EMILY L.

• 5 / 5

  

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  Great service and price

  Review of 3/25/25, following an experience of 2/27/25 by MATT M.

• 5 / 5

  

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  This is a great product and they make it easy to know your measurements

  Review of 3/22/25, following an experience of 2/20/25 by CHIP H.

• 1 / 5

  

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  We purchased an extremely expensive item, A concrete repair product. This item required two parts however not only were we not aware of this until we received the The order, The additional product, A powdered harder, Is not available for purchase from best materials. They put this in perspective. It’s like trying to buy a suit and they just sent you the pair of pants. Needless to say, we are diligently trying to find the required product. Multiple phone calls to best materials Has not been effective and we are still waiting for return calls. Bottom line, extremely unhappy with the customer service and lack of attention we received.

  Review of 3/22/25, following an experience of 2/24/25 by RON C.

• 5 / 5

  

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  They had the sought after item and the website was clear and straightforward.

  Review of 3/22/25, following an experience of 2/21/25 by REX G.

• 5 / 5

  

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  Good proc

  Review of 3/22/25, following an experience of 2/25/25 by JUSTIN T.

• 5 / 5

  

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  great service and fast shipping, thank you!

  Review of 3/22/25, following an experience of 2/19/25 by GIORGI G.

• 3 / 5

  

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  This is the second time i have dealt with Best Materials for the same product. The product is excellent for the purposes I use it for but the customer services left a lot to be desired the second round. I ordered 12 tubes of caulk on 1/04/2025 and was supposed to receive them in 8 business days, but did not receive for 13 business days 18 days total. The product was delivered in a damaged box in 13 degree weather. We used 6 tubes of the caulk immediately and found that 2 tubes were dried up and or un useable, upon contacting Best Materials and sending pictures of the packaging and situation, asked for replacement tubes. Best asked for pictures of the serial numbers on the tubes and while we threw out the tubes I could only send the serial numbers from the remaining tubes (they were all the same). The agent said that they would check with their supervisor about the replacements..ANSWER was the serial numbers all came back as good until April and that no replacements would be provided. It’s a shame because we like their product BUT customer service is lacking terribly..Will not be supporting that business any time in the future. Terry Ohio resident

  Review of 3/18/25, following an experience of 1/4/25 by TERRY E.

  Answer by bestmaterials.com

  

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  Hello Terry, Would you mind sharing the emails you exchanged with our customer service team. I am unable to find them and would like to address and resolve the issues you experienced. You may feel free to send them to my email address below. Thank you, Bert Porell Operations Manager Best Materials LLC bporell@bestmaterials.com 800-474-7570 Ext. 7704

• 5 / 5

  

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  Great customer service. Site easy to navigate. Order came in damaged and the company quickly replaced it and shipped to me quickly. Very happy and would highly recommend best materials to others.

  Review of 3/18/25, following an experience of 2/9/25 by AIDA B.

• 5 / 5

  

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  It was easy to find what I needed. Service was very fast.

  Review of 3/18/25, following an experience of 2/21/25 by KEITH K.

• 5 / 5

  

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  The website was easy to use and delivery was as expected.

  Review of 3/18/25, following an experience of 2/8/25 by RUSSELL B.

• 5 / 5

  

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  easy site to navigate, received order on time, no issues

  Review of 3/14/25, following an experience of 2/18/25 by THOMAS D.

• 5 / 5

  

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  After a small Internet search, I Located this company and found exactly what I was looking for very quickly on the website, delivery was fast and customer service was absolutely the best. The Best!

  Review of 3/14/25, following an experience of 2/15/25 by MICHAEL E C.

• 5 / 5

  

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  They priced their product to sell, and sent it in the time frame they gave

  Review of 3/14/25, following an experience of 2/17/25 by RAYMOND R.

• 5 / 5

  

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  Website is easy to use, excellent follow through with email updates as to when product ships

  Review of 3/14/25, following an experience of 2/20/25 by THOMAS D.

• 5 / 5

  

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  They had a hard to find item and shipped it out right away. A great company!

  Review of 3/14/25, following an experience of 2/18/25 by CHAD O.

• 5 / 5

  

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  Website is easy to understand and order from.

  Review of 3/14/25, following an experience of 2/17/25 by JAY S.

• 5 / 5

  

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  Easy to find what I needed and smooth purchasing experience.

  Review of 3/14/25, following an experience of 1/31/25 by JOVE G.

• 5 / 5

  

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  Best materials has unique products. They are the only company that has aluminum roof jacks and they delivered them in a timely manner.

  Review of 3/14/25, following an experience of 2/13/25 by MONTY M.

• 4 / 5

  

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  Good price. good description. Take a whole week to ship the package and the package was damaged. It's still useable. Good communication.

  Review of 3/14/25, following an experience of 2/10/25 by PAMELA B.

• 1 / 5

  

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  Arriveed with mangled box and broken damaged tiles. Still trying to return but they're not being at all helpful.

  Review of 3/14/25, following an experience of 2/10/25 by DIAN B.

  Answer by bestmaterials.com

  

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  Hello Dian, My understanding is that we were going to provide a refund without the need for the material to be returned. Can you please let me know if there is something else that I am not aware of? Thank you, Bert Porell Operations Manager Best Materials LLC bporell@bestmaterials.com 800-474-7570 Ext. 7704

• 1 / 5

  

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  Unfortunately my order was not received though UPS shows it was received and then let me know the packagewas found and still have not delivered it, it has been over a month at this point and Best Materials had been no help in getting me my order even though they have proof in writing that the customer who paid for the item did not receive it! This is the worst customer service. You would think that they would ensure the customer would get the product, instead I've had the run around for a month and still no resolution.

  Review of 3/11/25, following an experience of 1/17/25 by JESSICA O.

  Answer by bestmaterials.com

  

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  Hello Jessica, Your review is a bit confusing to me. We had UPS perform 2 investigations into your claim that the package was never delivered. One of them with the GPS information of the delivery. I understand the frustration of having a package stolen from your porch, but I'm not sure why you are blaming Best Materials. You state that there is proof in writing but all you provided was a text exchange from a claim that you opened, which may, or may not be for the item you ordered from us. Can you please provide me with some additional clarity, including what you think would be a fair and reasonable resolution. I can provide the documentation regarding the GPS coordinates if you'd like. Thank you, Bert Porell Operations Manager Best Materials LLC bporell@bestmaterials.com 800-474-7570 Ext. 7704

  Answer by jessica o

  

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  I don't care about the documentation, you know your customer does not have the product and have done nothing to help me. You have given me the run around for a month and I'm done going back and forth. Ups told me the package was found, you saw that text and then all of a sudden it's not found and back to saying it was delivered. It is BS and you lost a good customer, you should have reshipped the product and then taken it up with UPS, you failed your customer.

  Answer by bestmaterials.com

  

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  Well, there's the problem. You don't care that someone stole your package, or that we can prove delivery. We have attempted to assist you every step of the way. You even stated it in your emails. "I thought that there was a signature required. It should not have been left, I'm not sure how to proceed here." Regardless, I know that this means nothing to you as you "don't care".

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• 5 / 5

  

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  Since I wanted to buy some tubes of the butyl rubber sealant, I found it available on the Best Materials website. Ordering was easily done on their site, the confirmation of the order came within 30 seconds, and they sent an update and shipping notice in 2 days. It arrived when the delivery was estimated, well packaged and exactly what I ordered.

  Review of 3/11/25, following an experience of 2/8/25 by DARROL L.

• 5 / 5

  

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  The product I received is exactly what I needed at an astounding price that I could not find anywhere else. I will be buying all my products for my business here if they carry it. The customer service was great and the communication with sales was exceptional. Very prompt in getting back to you and committed to your satisfaction! Very Satisfied Customer!!!

  Review of 3/11/25, following an experience of 2/13/25 by JARRED G.

• 3 / 5

  

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  Product great... shipping cost unbelievably high.. Why no cheaper options ?

  Review of 3/6/25, following an experience of 2/8/25 by P B.

• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 3/6/25, following an experience of 2/7/25 by BRUCE G.

• 5 / 5

  

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  A+ Would buy from again.

  Review of 3/6/25, following an experience of 2/7/25 by ALLEN M.

• 5 / 5

  

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  It was easy to order

  Review of 3/6/25, following an experience of 2/5/25 by RICHARD H.

• 5 / 5

  

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  Easy to order from. Product descriptions are accurate

  Review of 3/6/25, following an experience of 2/4/25 by NICK C.

• 3 / 5

  

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  They can’t take an order over the phone, and you can’t order online with an android phone-Wtf… had to have my brother order it. Otherwise speedy delivery and product as advertised

  Review of 3/5/25, following an experience of 2/1/25 by BRIAN K.

• 5 / 5

  

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  Prices were average, but the shipping was very quick. Often a low price will sacrifice customer service. Best Materials does their job and has a good selection.

  Review of 3/5/25, following an experience of 2/7/25 by KENNETH W.

• 5 / 5

  

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  Easy to order. Order arrived promptly.

  Review of 3/5/25, following an experience of 2/7/25 by RICHARD H.

• 5 / 5

  

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  easy and fast

  Review of 3/5/25, following an experience of 2/6/25 by JESUS R.

• 5 / 5

  

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  Product was just right, good price, and shipped quickly. Job well done!

  Review of 2/26/25, following an experience of 2/3/25 by TODD C.

• 5 / 5

  

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  Excellent service, fast shipping/delivert

  Review of 2/26/25, following an experience of 2/3/25 by STEPHEN B.

• 5 / 5

  

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  Great product and fast delivery.

  Review of 2/26/25, following an experience of 1/29/25 by JENNIFER D.

• 5 / 5

  

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  Excellent customer service

  Review of 2/26/25, following an experience of 2/3/25 by WALTER U.

• 3 / 5

  

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  After waiting a week for my purchase it never shipped, I was told it would have been another month. Cancel my order never had in stock.

  Review of 2/26/25, following an experience of 1/31/25 by ESTELLE F. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  good inventory and fairly quick shipping. only issue is with UPS and their handling of item. i have door cam video of UPS driver throwing my package on the porch.

  Review of 2/26/25, following an experience of 2/1/25 by ROBERT Y.

• 5 / 5

  

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  Great and fast s

  Review of 2/26/25, following an experience of 1/28/25 by JAY N.

• 5 / 5

  

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  Easy to find my items and fast shipment.

  Review of 2/26/25, following an experience of 2/5/25 by JOSHUA B.

• 5 / 5

  

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  Ordered a vent for myself. It worked so well,for order to fast delivery, I ordered 2 more for a friend who also loves the quality.

  Review of 2/26/25, following an experience of 1/27/25 by HENRIETTE W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Best materials was the only Distributor of Sika products to have the product I needed in stock. I tried many of my normal sources and no luck at all. The overall order experience was outstanding.

  Review of 2/26/25, following an experience of 2/5/25 by MITCH O.

• 5 / 5

  

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  Third roof with this underlayment. Awesome stuff!!

  Review of 2/26/25, following an experience of 1/29/25 by ANONYMOUS A.

• 4 / 5

  

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  Product was exactly what I needed, Price was fair, My only complaint is that it was poorly packaged and shipped UPS, UPS could break a cannon Ball in shipping, So I had to unbend the unit before I installed it.

  Review of 2/26/25, following an experience of 2/3/25 by CORY J.

• 5 / 5

  

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  Fast shipping and great selection.

  Review of 2/23/25, following an experience of 1/23/25 by JOHN R.

• 5 / 5

  

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  Exactly what I ordered

  Review of 2/23/25, following an experience of 1/11/25 by MICHAEL S.

• 5 / 5

  

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  I am very satisfied with the product and the service of this company,

  Review of 2/23/25, following an experience of 1/29/25 by SHIRLEY M.

• 5 / 5

  

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  Simple Transaction

  Review of 2/23/25, following an experience of 1/16/25 by KAREN H.

• 1 / 5

  

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  $1600 to ship $600 worth of material, with no other shipping g option for something I can carry with one hand.

  Review of 2/23/25, following an experience of 1/28/25 by MAX W. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

  Flag

  Hello, I understand your frustration. Unfortunately, it's not just the weight that is considered when freight is calculated. The item dimensions are also a major factory, particularly when the length is 10' or more. It's also the length of the item that determines whether it goes via a package carrier, like UPS, or a freight carrier like Old Dominion. Another major factor is whether or not the order is being delivered to a residential or commercial address. I know this doesn't help, but hopefully it provides a better understanding of what the costs are based on. Thank you, Bert Porell Operations Manager Best Materials 1-800-474-7570 1-602-598-7704 aporell@bestmaterials.com

• 5 / 5

  

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  As advertised

  Review of 2/23/25, following an experience of 1/28/25 by CHARLES P.

• 1 / 5

  

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  They accepted my order and charged my credit card. Next day they said they have no product and will refund my money in a week. So, I wasted a day, spent my time twice to find a place to purchase, and tied my money up for a week. All I got for my trouble was an insincere, computer generated, “Sorry.” Not even a 25% off coupon for my trouble.

  Review of 2/22/25, following an experience of 1/27/25 by RICHARD K.

• 5 / 5

  

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  Great shopping experience!

  Review of 2/8/25, following an experience of 1/25/25 by TERRY G.

• 5 / 5

  

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  Item as advertised. Usually a 3 or 4 day delay before shipping.

  Review of 2/8/25, following an experience of 1/14/25 by MARTIN E.

• 5 / 5

  

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  The website was a bit clunky, but I was able to get things ordered and received them quickly. Thanks

  Review of 2/8/25, following an experience of 1/18/25 by JON D.

• 5 / 5

  

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  Super fast shipping. Will definitely use best materials again in the future

  Review of 2/8/25, following an experience of 1/14/25 by JAY G.

• 5 / 5

  

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  I was able to find what I was looking for on your website. The delivery took a little bit longer than expected, but that is because I live in Mountain country. customer service was great. I have no complaints.

  Review of 2/8/25, following an experience of 1/15/25 by KELLY R.

• 5 / 5

  

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  Great price and fast shipping.

  Review of 2/8/25, following an experience of 1/16/25 by CHRIS G.

• 5 / 5

  

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  Fast shipping product as described

  Review of 2/8/25, following an experience of 1/15/25 by AUSTIN R.

• 5 / 5

  

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  excellent service! the product I ordered was the exact one that I needed

  Review of 2/8/25, following an experience of 1/18/25 by PATRICK S.

• 2 / 5

  

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  Does not fit my skylight, and info on website did not allow me to determine that before ordering.

  Review of 2/8/25, following an experience of 1/13/25 by STEVE M.

• 5 / 5

  

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  Reasonable pricing and quick shipping

  Review of 2/8/25, following an experience of 1/8/25 by MARK M.

• 5 / 5

  

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  Easy to buy from this supply house!

  Review of 2/8/25, following an experience of 1/22/25 by TOM K.

• 5 / 5

  

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  Only place I could find this product. Fast shipping. Thanks.

  Review of 2/8/25, following an experience of 1/15/25 by BOBBY J.

• 5 / 5

  

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  This company always gets my order correct and delivered fast.

  Review of 2/8/25, following an experience of 1/13/25 by JENNIFER D.

• 5 / 5

  

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  Decently fast shipping but that could have been a delay with product availability…who knows. The website was easy to use and went quickly.

  Review of 2/8/25, following an experience of 1/8/25 by JAMES J.

• 5 / 5

  

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  they kept me informed on my order

  Review of 2/8/25, following an experience of 12/31/24 by JON S.

• 5 / 5

  

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  materials shipped fast. Good price, considering the weight. packed great.

  Review of 2/8/25, following an experience of 1/16/25 by EDWARD N.

• 5 / 5

  

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  Excellent customer service. I had a question on my original order and sent them an email. They responded very quickly and explained that I had ordered the wrong size Vulcan vent and showed me the correct one to order.

  Review of 2/8/25, following an experience of 1/13/25 by COLETTE H.

• 5 / 5

  

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  Order came on time. Is exactly what I needed. Could not find this product in this size at a decent price anywhere else.

  Review of 2/8/25, following an experience of 1/25/25 by KEN B.

• 5 / 5

  

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  Item as described. Quick shipping and excellent communications

  Review of 2/8/25, following an experience of 1/19/25 by JOSEPH B.

• 5 / 5

  

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  Would highly recommend Best Materials. Provided great service. Ordering process was easy.

  Review of 2/4/25, following an experience of 1/8/25 by SUE ANN B.

• 5 / 5

  

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  The material that I received was exactly what I expected. The order was processes promptly, and shipping took less time than I anticipated. The web site was a little clunky to navigate, but ultimately I found just what I needed.

  Review of 2/4/25, following an experience of 1/12/25 by BARRY D.

• 4 / 5

  

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  The company was very good. Order received as exactly and on time.

  Review of 2/4/25, following an experience of 1/11/25 by PETER D.

• 5 / 5

  

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  Quick delivery.

  Review of 2/4/25, following an experience of 1/6/25 by BRADFORD S.

• 3 / 5

  

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  Received order but product does ot work as represented. Also color of overflow pipe nozzles were incorrect. It is difficult to get someone at your organization to answer a phone call.

  Review of 2/4/25, following an experience of 1/8/25 by BART B.

• 5 / 5

  

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  Excellent delivered and on site as we speak. Thank you

  Review of 2/4/25, following an experience of 1/6/25 by JEFFERY B.

• 1 / 5

  

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  They canceled my order with no explanation after I waited and and paid for it I was refunded my money but still very poor service I think that they should do something to make up for it

  Review of 2/2/25, following an experience of 1/7/25 by AARON F.

• 5 / 5

  

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  Only place I could find the item I was looking for Easy to navigate site Easy to purchase Fast shipping Correct item described Will def use for future needs

  Review of 2/2/25, following an experience of 1/2/25 by RYAN S.

• 5 / 5

  

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  Very transparent with the status of my order and it arrived in a very timely manner. Also, the packaging was impeccable! I look forward to my next order with Best Materials!

  Review of 2/2/25, following an experience of 1/5/25 by BRADLEY H.

Reviews displayed in chronological order