Customer reviews
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Was able to easily find & order what I needed. Shipped & arrived in a timely manner.
Review of , following an experience of by DAVID M.
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Had exactly what I needed.
Review of , following an experience of by DALTON C.
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Didn't realize I was going to pay an extra $17 for shipping to order $15 of rollers. Due to shipment coming from Texas and Arizona 😕
Review of , following an experience of by ROBERT S.
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I like it. The order was placed quickly. delivery was also fast. I will order more.
Review of , following an experience of by ANDRII B.
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Fast delivery. Hard to find item.
Review of , following an experience of by SCOT S.
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Great Inventory. Fast Shipping. Friendly Staff.
Review of , following an experience of by SAVOY M.
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No problems with dealing with them. Fast shipping, product was accurate, and properly packaged
Review of , following an experience of by NOLAN M. *
*Pseudonymized data at the request of the author
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Great service installed and satisfied
Review of , following an experience of by GLADYS B.
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Lots of stuff on website so finding what you need can be tricky, but once that is accomplished it is smooth sailing from there.
Review of , following an experience of by ROBERT M.
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Everything good
Review of , following an experience of by OBED C.
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Very good, efficient.
Review of , following an experience of by ERIK B.
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It was quick and easy to find the product I was looking for. I am a repeat customer. Best materials made the recommendation the first time and the NP100 performed better than anticipated, we are expanding our use in the facility.
Review of , following an experience of by JAMES G.
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Excellent service and quick delivery!
Review of , following an experience of by RICHARD T.
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I ordered expandable foam closures and paid $127 for 3 day shipping. I ordered them the morning of February 9th and received them February 21st. I called wanting my $127 back for the 3 day shipping I paid extra for and was told…that’s really not how 3 day shipping work, it can take up to 14 days! Like what?! If that was the case I would have saved my $127 dollars and clicked the “10-14 days” option on shipping!
Review of , following an experience of by NICHOLAS A.
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Easy order, quick delivery
Review of , following an experience of by MIKE G.
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First time using the product it splits into two…
Review of , following an experience of by JOEY V.
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Best Materials ships quickly and orders are always correct. The website materials descriptions are informative to help make the best purchasing decisions
Review of , following an experience of by JAMES B.
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Delivered what i ordered
Review of , following an experience of by DEAN D.
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Best Materials continues to offers the best service, best products and best prices. Month after month, year after year, I can count on Best Materials to come through when I need materials. Thank you!
Review of , following an experience of by ROBERT M.
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Not the most user friendly but good enough to get the job done
Review of , following an experience of by ALEXANDER M.
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Easy to order what I needed, and shipping was fast at a reasonable cost.
Review of , following an experience of by SKIP K.
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Locating the product I needed on the website was easy.
Review of , following an experience of by DANIEL C.
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Very easy to work with. The communication was great. Everything that I expected.
Review of , following an experience of by MICHAEL V.
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Fast shipping. Notifications were helpful.
Review of , following an experience of by HECTOR A.
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Good
Review of , following an experience of by DOUGLAS N.
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Ordered 3 vents, all were bent, damaged due to poor packaging, I’m sure it was the shipper but should have been better protected
Review of , following an experience of by DEL S.
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Product is perfect. Just took a lot longer to receive than I expected. I will definitely be using best materials from now on.
Review of , following an experience of by JACQUELINE R.
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Shouldn’t have needed to ask for shipping info.
Review of , following an experience of by ANDREA M.
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Made it easy to find the 13” dome I needed. Seem to be exactly what I needed
Review of , following an experience of by ROBERT W.
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Easy to find product but delivery was slow.
Review of , following an experience of by DAVID J.
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bestmaterials.com makes it fairly easy to find what you're looking for. They just have so much product you better have the right terminology to narrow your search.
Review of , following an experience of by JAMES B.
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One of the best web sites to do business on that I have seen. Very easy to navigate around.
Review of , following an experience of by MARK B.
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Awesome
Review of , following an experience of by TRAVIS A.
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You cancelled my order and made it nearly impossible to reorder. This website is extremely frustrating
Review of , following an experience of by RYAN D.
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Shipped correct and on time.
Review of , following an experience of by HENRY F.
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Thank you so much for a well made product!
Review of , following an experience of by DAVE W.
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Excellent
Review of , following an experience of by SCOTT L.
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The handle is good...easy enough to put it on the scoop....does a fine job...The shipping fee was too high and it took too long....Thank you!
Review of , following an experience of by RICHARD B.
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The order is very precise shipped fast less than a week nothing was at all damaged the driver came with a Moffett very courteous very conscientious great great job
Review of , following an experience of by ROBERT G.
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Easy ordering and fast shipping! Very satisfied
Review of , following an experience of by KEVIN S.
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Best I ever dealt with Thank you so much
Review of , following an experience of by CHARLIE K.
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Pricing was excellent delivery was excellent. Product may be slightly aged due to hardness of caulking, but still usable.
Review of , following an experience of by DANIEL R.
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Product received quickly and as ordered. Worked perfectly for our needs.
Review of , following an experience of by KEVIN S.
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Convenient website. Quality products.
Review of , following an experience of by JACOB E.
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the package was never delivered - when notified, they jumped right on it and sent out another one. Excellent customer service!!!
Review of , following an experience of by ROBERT E.
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They did a great job of taking and processing my order. The item was shipped immediately and the price was very fair.
Review of , following an experience of by PAUL K.
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Cancelled my order ten days later
Review of , following an experience of by JIMMY C.
Answer by bestmaterials.comFlagHello, We were not able to proceed with your order due to the manufacturer minimum required which was not in place at the time of your order. We do apologize for the inconvenience as this was a last-minute update for both of us. There were no alternative options offered and all we could do at this time was issue a refund.
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CUSTOMER SERVICE SUCKED GOT MY ADDRESS WRONG TWICE. DID NOT DISCLOSE THAT THEY COULD NOT DELIVER TO A PO BOX. DID NOT SEND IT USPS AS REQUESTED.
Review of , following an experience of by MARTIN L.
Answer by bestmaterials.comFlagHello, Your order was recalled and reshipped using the original shipping method. Tracking information was sent to the account provided. We do apologize for the inconvenience. We do recommend certain carriers due to the limitations and visibility of others. Again, we apologize for the inconvenience and please let us know when the order reaches its destination.
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I appreciate the quick turnaround of orders
Review of , following an experience of by THOMAS R.
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Great product, great service!
Review of , following an experience of by MIKE H.
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Ordering is fast and easy and you can call and speak with a live person.
Review of , following an experience of by PARTS D.
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Good product and fast delivery. Many thanks
Review of , following an experience of by CHRIS M.
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Sent wrong product. Called and left voicemail and nobody returned my call.
Review of , following an experience of by CHRIS M.
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Exactly what I ordered, shipped in decent time. I'll be buying here again.
Review of , following an experience of by FORREST J.
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Our customer was pleased with the product.
Review of , following an experience of by CHRISTOPHER A.
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Great product and quick shipping
Review of , following an experience of by CHAD S.
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Very good, great service. I would recommend.
Review of , following an experience of by NATHAN M.
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The website is very user friendly
Review of , following an experience of by KIM W.
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Arrived much faster than anticipated, thank you!
Review of , following an experience of by ANDREW S.
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Arrived exactly as expected
Review of , following an experience of by FRANK C.
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I was a little skeptical ordering online initially, but the prices were significantly less than the equivalent product I found locally, so I took a shot & ended up very impressed. Our order shipped quickly - a week from the order date to delivery, our order was packaged very well and there was no hidden fee's. The only downside was that our order was shipped in 5 boxes, so we were charged additional brokerage fees for the multiple packages (we're in Canada). However, it wasn't a lot and still ended up being less than we'd pay for the same product here. We will not hesitate to order from here again.
Review of , following an experience of by MELISSA S.
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Fast shipping. I would recommend
Review of , following an experience of by BOBBIE H.
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excellent
Review of , following an experience of by TIMOTHY S.
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Beware they are a scam, never deliver the item and wont replace or return money
Review of , following an experience of by ANTONINO P.
Answer by bestmaterials.comFlagHello, Your order was delivered to the address provided on your order. The tracking number provided by the carrier has a record of the package being delivered to the front desk and received by TA. If the carrier provided false information, we would need to file a claim. If the package was delivered and you no longer need the product, we can provide a return label and once the item is in transit, we can offer a refund. Please let us know what you would like to do.
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It was everything they said it would be and it got here fast
Review of , following an experience of by KEVIN T.
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Product delivered as promised, looking forward to seeing how it holds up over time
Review of , following an experience of by ED S.
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Material delivery was delayed from what was offered on site, however, the staff and logistics pushed for the quickest delivery that was possible.
Review of , following an experience of by EFRAIN M. *
*Pseudonymized data at the request of the author
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Order got here (AU) from the US in record time. Excellent packing too. Highly and warmly recommended.
Review of , following an experience of by ROEL V.
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Great service and great products
Review of , following an experience of by KEITH S.
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the package was never delivered to me
Review of , following an experience of by MICHAEL P.
Answer by bestmaterials.comFlagHello, We are currently investigating the order and the tracking information. One of our team members will reach out to you soon for information and an update. We apologize for any inconvenience with the shipment. Thank you for your review and we hope to resolve this for you as soon possible.
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I got this product in a timely manner. I haven't used it yet . The weather has been to cold.
Review of , following an experience of by KENNETH D.
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they were great and fast.
Review of , following an experience of by NICK Y.
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Good
Review of , following an experience of by CASEY A.
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Easy online transaction.
Review of , following an experience of by DOUG W.
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Butyl tape came damaged and we received a full refund. We will definitely be shopping here again.
Review of , following an experience of by JOSH M.
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Very good product. easy to order and fast delivery.
Review of , following an experience of by PATRICK H.
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Overall, I'm happy with the result regarding my order with BestMaterials. I ended up getting what I needed sooner than the rep for BestMaterials told me over the phone. The ordering process was a little difficult and I had to "clear" my order from their website ordering system and start from scratch. Why, I don't know. But the 2nd time worked fine and I got what I needed in a very reasonable time frame.
Review of , following an experience of by TIM H.
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Great Product, fast shipping and great price!
Review of , following an experience of by DARRYL W.
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just what I needed
Review of , following an experience of by MICHELLE G.
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simple end cap but good design . does the job
Review of , following an experience of by DAVID B.
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fast delivery, quick service!
Review of , following an experience of by MARK R.
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Order was incorrect and had to be reshipped causing a delay in our project
Review of , following an experience of by GARY S.
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I ordered the material on December 11th to ship to Miami. The salesperson checked with shipping and told me they would ship out that same day. The product was suppose to be delivered in 3 days. Today is now Friday December 29th and the product still has not arrived. Initially the shipper said the product was delivered on December 17. The truck stopped but only had the Bill of Lading and no product on the truck. The shipping company tells us that they are in Atlanta and call them on January 2nd. The company who sold them said I would get an email from logistic on where they are three days ago and have still not received an email. I have a job site shut down waiting for this product. These are just the facts.
Review of , following an experience of by RICHARD H.
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Best service
Review of , following an experience of by JOEL V.
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As navigating site is not the easiest in beginning but easier now, shipping was clean seamless no issues once again. I have not had to go through customer service as I haven't had to with orders so far. I like the site and definitely continue to order.
Review of , following an experience of by CLINTON F.
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Customer service was ok. The website was horrible, I spent over an hour trying to order a product Had to call customer service. To place order. I was told they usually don't deal with small businesses.
Review of , following an experience of by RICHARD P.
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Great price and timely delivery
Review of , following an experience of by JUSTIN K.
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The order has been received and it is just what I ordered and the quality is excellent. My only issue is the cost of shipping and that is not under your control.
Review of , following an experience of by WILLIAM W.
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Very easy to use website. Had the exact items I was looking for.
Review of , following an experience of by GREGORY S.
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Sent wrong product, and it arrived bent and dented. Ordered by picture on website. Was NOT what was sent. Shipping is exorbitant. 20% restocking fee to return. Shipping to return was more than the vent cost. Threw out the vent. Will NEVER order anything from them again.
Review of , following an experience of by JB M.
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Very satisfied with order.
Review of , following an experience of by EDUARDO M.
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The site is awkward to use, unless you click specific buttons in a specific order, the website gives you "quantity error" - but I figured it out, by accident, and was able to order the part I wanted. No confirmation of shipping or status of the order per se; I did receive an email finally that informed me by order had shipped: This was after I found the box on my front porch. I mean, it wasn't terrible ... but it also wasn't great.
Review of , following an experience of by JAMES W.
Answer by bestmaterials.comFlagHello, Thank you for your feedback on the difficult experience with our website. We will share with our developers. In regard to your order the item was sourced direct from the manufacturer, and we were notified that your order had shipped post receiving. We continue to work with our suppliers on logistical communication to prevent this from happening. We are glad you received your items ordered and hope to improve our customers experiences in the future.
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Only received 1 out of 4 items on time! Was not informed at any time that there was a problem with the rest of the order, until I called Best Materials. I Had a time sensitive job and paid for 3 day delivery. Talked to a customer service person named Chuck who indicated that there was a problem with the color of NP1 that I ordered, there was no explanation of why I wasn't contacted immediately! I told him The color was not important, and he said that he was shipping the color he had in stock out overnight. One weeks after my original order, with 3 day shipping, and One more week after, they resent out the reorder, overnight air I still hadn't received my order! My out of town job was completed by that time, and work crew had left for home. I called Chuck again to find out what was going on with the order,( that UPS had in their possession). I informed him I no longer needed the product as the job was complete, and to pease cancel the order, and refund any charges to my card! which has not been done yet!
Review of , following an experience of by WILLIAM H.
Answer by bestmaterials.comFlagThank you for your review. We will follow up with your refund and have a team member reach out to you as soon as possible.
Answer by WILLIAM HFlagThank you!
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exactly what i needed.
Review of , following an experience of by MATTHEW T.
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I felt that from the time I ordered this item on line to the time it arrived was three weeks. I was hopeful to get it earlier, so I could apply before the cold weather possibly set in. Thankfully mid December in the high desert of AZ proved to be mild and I was able to apply tape. Thankfully all worked well, but the average rating is due to the length of time to receive this product.
Review of , following an experience of by MARION G.
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Ordering was super easy.
Review of , following an experience of by JENNIFER F.
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Our product arrived quickly and was what we expected. When there was an issue with part of the product, they resolved the issue quickly.
Review of , following an experience of by NICK D.
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Site says item ships in 3-4 days but my order(only one part order)did not ship for 3 weeks and was instant payment w/ credit card
Review of , following an experience of by CRAIG H.
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FAST SHIPPING!! CONTRACTORS DREAM FOR MATERIAL ORDERING!! GREAT PRODUCT QUALITY & SELECTION
Review of , following an experience of by DAVIN R.
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Easy to find and order , was exactly what I needed.
Review of , following an experience of by DUSTY R.
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EXCELLENT CUSTOMER SVC & RECIEVED IN EXTREMLY TIMELY MANOR WILL ALWAYS USE BEST MTRLS.....
Review of , following an experience of by BRYAN H.
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works great
Review of , following an experience of by JAMES C.
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Product arrived on time and packaged carefully and sufficiently. Ordering process was easy enough. Very responsive customer service!
Review of , following an experience of by LUCY F.
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Great
Review of , following an experience of by ALEX W.
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Easy to navigate site, shipping was very fast.
Review of , following an experience of by BRIAN J.
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price for material was reasonable, they rip you off on the shipping costs
Review of , following an experience of by THEODORE M.
Answer by bestmaterials.comFlagHello, We have reviewed your order and will be able to refund you a shipping credit. Someone from our Best Materials team will be reaching out to you to let you know the amount refunded. We are glad the product worked for your project.
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Our second time ordering from bestmaterials.com, and again flawless!
Review of , following an experience of by LISA F.
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Great purchase! Great price and fast shipping!
Review of , following an experience of by MARCUS F. *
*Pseudonymized data at the request of the author
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Prompt shipment. No issues.
Review of , following an experience of by LEE S.
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Arrived quickly, specs were clear & is as expected.
Review of , following an experience of by KIM M.
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No comments because my stuff never arrived on my house and I lost my money.
Review of , following an experience of by NELLE M. *
*Pseudonymized data at the request of the author
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Installed this ridge vent foam yesterday and it is working great. Plus it will keep small birds and insects out of my shed.
Review of , following an experience of by JIM H.
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This transaction was smooth as glass. I found the item I needed using the simple search bar, ordered the item, and the price, even including shipping, was better than anywhere else. Excellent!
Review of , following an experience of by DOUGLAS C.
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Great service, would buy from again.
Review of , following an experience of by HARRY M.
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Arrived on time. Nice and solid product!
Review of , following an experience of by CARY T.
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Best Material calls this item a 10 inch defuser lens for your solar tube light assembly. Unfortunately, the item is NOT 10 inches. In fact it’s 11 inches! When I called Best Material for an explanation or offer to exchange the item a monotoned careless customer service person stated in the description (buried) the item is described as 11.25 inches. I explained even this information is inaccurate because the item is in fact 11 inches in diameter, no more no less! She stated that’s just how they are manufactured. Frustrated I purchased a non-refundable item $32.00 and not even an offer to switch it out. When I asked for a 9 inch defuser lens she put me on hold to check. Never doing business with this crappy company again.
Review of , following an experience of by PAUL F.
Answer by bestmaterials.comFlagHello, We are currently looking at the website description to verify the dimensions. If we are able to assist with a swap on an item or offer a refund due to the inaccuracy of our site, we will inform you of the next steps. We apologize for the inconvenience and hope to resolve this for you as soon as possible.
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BEST MATERIALS ARE GO TOO! FAST SHIPPING, GREAT QUALITY & PRICING
Review of , following an experience of by DAVIN R.
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From the time of the order to shipping was way to long.
Review of , following an experience of by STEVE M.
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Difficult website. Should have guest checkout. Called and couldnt place order over phone had to spend 15 min re-setting up account. Other than that person was helpful
Review of , following an experience of by JAMES B.
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I got discount on my order, but the shipping cost more than the order.
Review of , following an experience of by SALVADOR R.
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Materials were what was anticipated and installed well.
Review of , following an experience of by H TIMOTHY P.
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Items showed up quickly and in excellent shape.
Review of , following an experience of by L SCOTT D.
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The product came as stated in the shipping which is great. I made a mistake in ordering and wish it was easier to change or cancel order but it wasn't that difficult overall. Products were as described and in perfect condition . Overall very good
Review of , following an experience of by JAMES W.
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We were able to purchase a special hard to find fastener from bestmaterials.com. We called support just to confirm something, then proceeded to place the order online. It was easy and straightforward. The best part is despite the published long lead time, we received our order within a few days! Overall, ordering from bestmaterials.com was a pleasure.
Review of , following an experience of by LISA F.
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Shipped and received on time great product selection
Review of , following an experience of by STACY N.
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Exactly what I ordered and quick delivery.
Review of , following an experience of by JOHN V.
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Best Materials website was easy to navigate, ordering was easy, products arrived on time, and lastly, I received timely emails on the status and delivery of my orders.
Review of , following an experience of by WAYNE B.
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The website needs major improvement
Review of , following an experience of by KELLY P.
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The pipe were very good
Review of , following an experience of by FRANK G.
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fast delivery
Review of , following an experience of by KERN K.
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I ordered 130 6" 1/2 round gutter supports and paid for 130. I only got 117. With no explanation. But the box was marked 130 shipped. When I got to the powder coating shop and actually opened the box and counted , I found to be short 13 supports with clips. When we called to let them know, we'll that didn't go so well. Your company asked us to spread the supports and take a picture of them to prove that we were not lying. I have a receipt of the 117 supports that were powder coated. Why would I only do 117 if that's all I got. The installation of the gutter system is now on hold and well, we are now waiting for someone to contact us and either give me back my money or ship me the 23 supports. Very unprofessional treatment of a customer.
Review of , following an experience of by JOVANNY W. *
*Pseudonymized data at the request of the author
Answer by bestmaterials.comFlagThe 13pcs you were shorted have been reordered and will be shipped to you as soon as they become available with an expedited shipping request. When companies similar to ours ask for photos of the products that were shipped to a customer it's per the manufacturers request. We don't make false accusations as mistakes happen. We need to show the manufacturer what was received to have them ship what was shorted. It's a process. We apologize for the inconvenience this has caused and the delay with your installation. You will receive the 13pcs that were missing not 23pcs. Again, this is our process when an issue arises with a shipment. Sorry you feel this was unprofessional of us to handle your order in this manner. We have already been in contact with your team and this matter has been resolved. Thank you and have a great week!
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EASY TO USE WEBISTE AND ORDERING IS SIMPLE
Review of , following an experience of by JODI R.
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My order came out good, was packaged well. Took a bit to get here but that was the delivery service
Review of , following an experience of by ILLYA A.
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Their product was priced right, was mailed out immediately to me, and was delivered in good condition.
Review of , following an experience of by MARY W.
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Quick and responsive. On time delivery.
Review of , following an experience of by BRIELLE K. *
*Pseudonymized data at the request of the author
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Although I ordered the wrong item Best Materials worked with me to get the correct item and a refund.
Review of , following an experience of by LAURIER T.
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they work good we just got them in the ovens was waiting for the element.
Review of , following an experience of by GARY G.
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specific hardware in stock that I could not find anywhere else
Review of , following an experience of by IAN M.
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Once the item I ordered was shipped, we received in a timely manner. However, I ordered on 10/19/23 and materials didn't ship until 11/1/23. This also happened on a previous order that didn't ship in a timely manner, and I had to cancel that order.
Review of , following an experience of by TAMMY Y.
Answer by bestmaterials.comFlagHello, We appreciate the review and the information shared. The item on your order had to be ordered from the manufacturer which caused the delay. We apologize for the inconvenience. We are currently working with our vendor partners to update all lead times on our website. When the item was made available it shipped 3 day select as requested.
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Super easy ordering, fast shipping and great products!
Review of , following an experience of by MICHAEL M.
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Great products and pricing and fast delivery.
Review of , following an experience of by KRIS L.
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Quick easy transaction.
Review of , following an experience of by JULIE K.
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I've ordered before so it was easy to do a repeat order, even if it has been a while
Review of , following an experience of by JEFFREY M.
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I made an error in my order and their sales reps helped me with a refund as well as purchasing the correct item.
Review of , following an experience of by LAURIER T.
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I had a couple problems in the beginning. I sent an email with some questions for a large order I intended to purchase, but did not receive a response, which was disappointing. After a couple of calls, I did get through to a representative who helped me in a timely manner and was polite. I elected to order online ($7k with $7k shipping). I was a bit nervous sending that amount of money to a business I have never heard of before, but this is where they impressed me. I received my order confirmation immediately, as well as at least one email daily to let me know the status. Order was shipped (5500lbs) within a couple of days and delivered not long after. The freight driver was awesome and very accommodating to my unique delivery situation. (Jordan @TST-CF- 5 stars). With the stress-free process of the ordering, shipping, and delivery, I can overlook that my email flew under the radar. Lord knows I have done it too! Thank you for a pleasant business experience! It is rare these days...
Review of , following an experience of by THOMAS H.
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So far I have had great service and the products seem dependable and durable. Time will tell.
Review of , following an experience of by LAURIER T.
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The product is great. The poor rating is because I paid for a quick delivery of 3 days and 5 days later it was shipped. The package arrived late (by 5 days) and was damaged. The product was bent and damaged due to poor shipping. Knowing it would take longer to get a new one, we made the damaged product work.
Review of , following an experience of by ADAM G.
Answer by bestmaterials.comFlagHello, We apologize for the inconvenience with shipping dates and damages to the item. The lead time for this item is 1-2 days to prepare the package. This item was shipped directly from the manufacturer and the original ship date was for 10/18 but did not make it on the carrier's truck. When we contacted the manufacturer to let them know of the delay, they did reship 3 day select but it was several days later on the 23rd. We will be glad to issue you the shipping fees in full. If you decide to purchase from our website again, please inform us in advance and we will check if we can offer an additional discount on the next order.
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Fast Service!
Review of , following an experience of by DAVE P.
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My order arrived as promised and was easy to install.
Review of , following an experience of by JIM S.
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I was skeptical after reading those reviews. Communication wasn't that great, but everything came as describe on time.
Review of , following an experience of by JACK D.
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Site is good, ordering was easy, delivery took longer than the 3 day’s shipping I paid for, and it’s an expensive but necessary piece of rubber and flashing.
Review of , following an experience of by KERRY L.
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Excellent customer service
Review of , following an experience of by JOHN K.
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Gray service
Review of , following an experience of by DOVIE A. *
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Got exactly what was ordered and then some. Timely updates on shipping, reasonable price, and adequatly packaged. You can't take forgranted that someone get's it right the first time.
Review of , following an experience of by DAVID A.
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Great customer service and fast shipping!
Review of , following an experience of by CORY J.
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I received the material within a few days.
Review of , following an experience of by MIKE M.
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I like it but shipping costs are just too much. A significant percentage of material cost. Maybe the cost is lower than going to store. Not compared yet.
Review of , following an experience of by FABIO P.
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I had a hard time setting up an account. The first one I called in the sales person I talked to wasn’t very helpful. The second time I called a different salesperson helped me. He was more than willing to do whatever I needed everything went smooth. God Bless!
Review of , following an experience of by RANDY B.
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I paid for two day air and received my order 11 days later.
Review of , following an experience of by DAVID C.
Answer by bestmaterials.comFlagHello David, The timeline of your order is what caused the delays. The order was placed after business hours on Friday evening. We are closed over the weekend and processed your order Monday morning. The manufacturer ships this item direct to our customers as this is made to order. The item was manufactured and then shipped on 10/27 2nd day air. We did not have all these details to give you at the time of your order. However, we are willing to refund you the shipping amount if you like. Please let us know if we can help you any further.
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Extremely fast delivery. Excellent product.
Review of , following an experience of by PIERRE E.
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Very helpful and they shipped on time when we asked them to do so. Very happy
Review of , following an experience of by RECEIVING J.
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Very good product and it arrived on time
Review of , following an experience of by BRIAN G.
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Price was great and what I needed was a bit hard to find and the price was very good. They shipped them quickly and reasonably.
Review of , following an experience of by SCOTT G.
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This was great! Quick & simple.
Review of , following an experience of by ROBERT S.
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i was happy to find a place where I could order just the amount of foam backer rod that I needed. The website was straight forward and there was ample communication about shipping and delivery.
Review of , following an experience of by ABBY M.
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Easy to do
Review of , following an experience of by STEPHEN W.
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Best Materials is a unique company that really cares about what their Customers think about their buying experience.
Review of , following an experience of by GARTH H.
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Order for complete roof drain lacked the dome/strainer. They made it right immediately, sent missing part next day.
Review of , following an experience of by PETER R.
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easy transaction, great communication/notifications, prompt shipping. thanks
Review of , following an experience of by DAVID A.
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Materials and Products are good but the shipping costs are too high. I would buy much much more if the shipping prices were fair.
Review of , following an experience of by MICHAEL V.
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The customer service staff was helpful with providing spec sheets for the grate that we purchased. This helped ensure that it fit.
Review of , following an experience of by ANGIE C.
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Great service. Great product!
Review of , following an experience of by DON L.
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Nice website, well organized and easy to find items. Also good pricing. Lastly, the shipment was very well packaged with lots of bubble wrap to protect the item. Thank you.
Review of , following an experience of by WILLIAM H.
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Great service - easy ordering online. My order arrived quickly (way ahead of schedule) & was packaged well.
Review of , following an experience of by OTHO H. *
*Pseudonymized data at the request of the author
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Excellent. The copper tape is exactly for what I was looking. Glad best materials offered this product.
Review of , following an experience of by ANNE B.
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The product is not as advertised on the page. The item is actually a strong yellow / Gold color. Customer service is unwilling to provide a workable solution to providing the incorrect product.
Review of , following an experience of by EVAN E.
Answer by bestmaterials.comFlagHello Evan, We have investigated and addressed your concern and thank you for sharing that the photo on our site does not match the actual item shipped. Since then, we have updated the photos on our site and will be sending you a return label soon.
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Ordering, shipping and customer service were all excellent with no problems.
Review of , following an experience of by GILBERTO S. *
*Pseudonymized data at the request of the author
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Excellent
Review of , following an experience of by SHAYNE Z. *
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Clean service, quick delivery and quality materials.
Review of , following an experience of by PATRICK C. *
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Good experience
Review of , following an experience of by ERICA J. *
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Good deal Good jod
Review of , following an experience of by WESTON R. *
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My initial order for a simple drain cover came without the screws, but after I called in, they had me the screws in a couple of days. I was disappointed that I paid for premium delivery, but couldn't take advantage of it without the screws. Everyone I dealt with was friendly and professional.
Review of , following an experience of by CARMELLA H. *
*Pseudonymized data at the request of the author
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Excellent service
Review of , following an experience of by LUDWIG S. *
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Had a need for a TPO 1 way roof breather vent. Local supply didn't have what I needed. Best materials had it and delivered within a couple days. Got the job done and customer is happy. That makes me happy too. I'll buy again from them when the need arises with confidence
Review of , following an experience of by SYLVESTER B. *
*Pseudonymized data at the request of the author
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Used this company twice and they have not let me down so far. Plan on continuing business with them .
Review of , following an experience of by OPAL H. *
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Christina in Shipping is the example of customer service. She navigated thru a very difficult situation with a transporter who had not responded to multiple inquiries for a shipment that was three weeks beyond the advertised delivery date with a non-working answering system to ultimately find my product and get it to my jobsite. Her commitment to customer service was refreshing and should be rewarded!
Review of , following an experience of by EWELL N. *
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What I ordered was not in stock. Best Materials does not have a handle on their inventory.
Review of , following an experience of by DORIAN L. *
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Way to much time wasted on e-mails instead of quality control!
Review of , following an experience of by ENRIQUE P. *
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Good service
Review of , following an experience of by LEVI J. *
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Would recommend
Review of , following an experience of by JONATHAN A. *
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Said it was in stock, 2 weeks later it is 6-8 weeks out on back order. Credit card already billed even though they didn't have the product.
Review of , following an experience of by ELZA L. *
*Pseudonymized data at the request of the author
Answer by bestmaterials.comFlagHello Andrew, Thank you for your review. We understand your frustrations with our website and the transaction process. We are currently working with our API team to add a function that will display live inventory status. We are unable to stock each item in our warehouse and do ask our suppliers to fulfill orders when necessary. The transaction is immediate when submitted and we are able to refund orders when applicable. We apologize for not meeting your expectations. Sincerely, Greg Gonzales
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Quick professional service.
Review of , following an experience of by PIPER D. *
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Their website was just a bit touchy to maneuver… But other than that they did a good job, even though they could not get the product that I desired they gave a prompt refund of my money
Review of , following an experience of by LAUREL G. *
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Good products, poor in communication.
Review of , following an experience of by NIKITA H. *
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The product arrived in excellent condition due to the fantastic packing. It also arrived in a timely manner.
Review of , following an experience of by MADILYN O. *
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