Customer reviews for bestmaterials.com

Customer reviews

• 5 / 5

  

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  Great quality, sturdy and strong!! Excellent buy!

  Review of 7/19/21, following an experience of 6/17/21 by A A. *

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• 5 / 5

  

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  east to deal with. site is easy to use and orders arrive fast

  Review of 7/19/21, following an experience of 6/27/21 by A A. *

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• 5 / 5

  

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  Perfect

  Review of 7/19/21, following an experience of 6/28/21 by A A. *

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• 1 / 5

  

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  What should have been an easy exchange after the purchase of a defective Versi-Foam product turned into a lousy first experience with Best Materials. The versa foam kit I ordered arrived with a clogged tube. I called Best materials and spoke with Chuck. He said to email him photo documentation of the clogged tube first and then try it out. He said that if the kit didn’t perform properly he said that best materials would replace the product promptly. I used the product and found that the product was off-ratio and made a mess. I called Chuck back to report the bad results but he didn’t pick up so left both voicemail and email follow-ups with an update. I didn’t hear back from him so I called him the next day. He didn’t seem to know who I was or what I was talking about initially and then became very irritated over the phone with me. He obviously hadn’t checked his email and received my updates after our initial phone conversation. Chuck needs to check his emails and his irritated phone attitude. He probably needs to be pulled off any phone Customer Support and retrained until he can represent Best Materials more professionally. By contrast, Kristina was terrific and sent out a replacement unit promptly.

  Review of 7/19/21, following an experience of 6/23/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Wade, Thank you for your review. We will address the customer dissatisfaction with our sales team immediately. We are glad to see that you did receive a replacement and apologize for the inconvenience. Thank you for inspecting the faulty unit as this can happen from time to time. Sincerely, Greg Gonzales

• 5 / 5

  

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  It was exactly what we needed for our home. The site was great and we called to verify what we were seeing online was what we needed. We received our product within 3 business days, although we were expecting 7-10.

  Review of 7/19/21, following an experience of 6/23/21 by A A. *

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• 5 / 5

  

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  They gave me excellent service. Check out process was easy. The product arrived on time as advertised.. I do not have a review for the product because I have not used it.

  Review of 7/19/21, following an experience of 6/16/21 by A A. *

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• 5 / 5

  

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  Everything was top notch. Easy to navigate site and checkout was a breeze. Will be my go to site in the future.

  Review of 7/19/21, following an experience of 6/27/21 by A A. *

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• 5 / 5

  

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  Thanks a lot.

  Review of 7/19/21, following an experience of 6/24/21 by A A. *

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• 5 / 5

  

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  Start to finish including the product: Awesome!

  Review of 7/19/21, following an experience of 6/23/21 by A A. *

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• 5 / 5

  

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  Easy to navigate the site and place an order. Product shipped within about 24 hours. Product was safely and securely packed for shipment.

  Review of 7/19/21, following an experience of 6/24/21 by A A. *

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• 5 / 5

  

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  The snow guards I ordered (Powder coated steel) arrived quickly and are very well made. The customer service was very good and the price was also very good.

  Review of 7/19/21, following an experience of 6/25/21 by A A. *

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• 5 / 5

  

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  Very good customer service. One item I ordered was out of stock and they contacted me by phone to see if I wanted to wait on it or cancel. In this age of texting and chatting I very much appreciated talking to a REAL PERSON. THANK YOU!

  Review of 7/19/21, following an experience of 6/25/21 by A A. *

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• 5 / 5

  

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  Ordering online was easy.

  Review of 7/15/21, following an experience of 6/21/21 by A A. *

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• 5 / 5

  

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  Very nice service

  Review of 7/15/21, following an experience of 6/11/21 by A A. *

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• 4 / 5

  

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  Only good due to my order would not be delivered until late August. Good b/c they called me and Gabe me the option to cancel order, which I thought was very professional. Thank you. I have ordered previously, I received it quickly & it was exactly what I wanted.

  Review of 7/15/21, following an experience of 6/22/21 by A A. *

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• 5 / 5

  

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  Nice

  Review of 7/15/21, following an experience of 6/20/21 by A A. *

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• 1 / 5

  

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  I spent $30k because of the quote i was given and the lead times. And after payment it too 2 months not 1 week. I am very unhappy, and telling everyone one in my industry about this issue.

  Review of 7/15/21, following an experience of 5/11/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Anna, Thank you for giving your honest review. We understand the frustrations regarding your order. We and many others are experiencing these same estimated shipping date issues with multiple resources. We are currently checking with the manufacturer to get an update. This year continues to have it's challenges and we will do all we can to improve our service. Sincerely, Greg Gonzales

• 5 / 5

  

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  Excellent customer support after some misinformation on the website. Great Product.

  Review of 7/15/21, following an experience of 6/21/21 by A A. *

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• 5 / 5

  

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  Very speedy delivery, very thorough packing of the epoxy kit as well.

  Review of 7/15/21, following an experience of 6/17/21 by A A. *

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• 5 / 5

  

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  Excellent website. Good product descriptions. Shipped fast with no issues

  Review of 7/15/21, following an experience of 6/20/21 by A A. *

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• 5 / 5

  

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  excellent service

  Review of 7/13/21, following an experience of 6/18/21 by A A. *

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• 5 / 5

  

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  Easy ordering and on time delivery.

  Review of 7/13/21, following an experience of 6/16/21 by A A. *

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• 5 / 5

  

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  The order was shipped promptly. Best Materials was easy to deal with.

  Review of 7/13/21, following an experience of 6/13/21 by A A. *

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• 1 / 5

  

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  just way to hard to navigate

  Review of 7/13/21, following an experience of 6/10/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello, Thank you for taking the time to share your thoughts with us. Is there a particular area of our site you feel we could put some attention towards, to make it more user friendly? We want all customers to have a pleasant ordering and processing experience with us, and I'm sorry if we've let you down. Sincerely, Greg Gonzales

• 5 / 5

  

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  Exactly what I needed based on the specs of my screws

  Review of 7/13/21, following an experience of 6/17/21 by A A. *

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• 5 / 5

  

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  Bestmaterials did a fantastic job on my order. The communication was great...all the way through to delivery. The products were exactly what I wanted and the price was super. I will certainly order from bestmaterials again.

  Review of 7/7/21, following an experience of 6/14/21 by A A. *

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• 4 / 5

  

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  Apparently have a reasonable supply of goods. Excellent shipping.

  Review of 7/7/21, following an experience of 6/16/21 by A A. *

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• 5 / 5

  

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  This web site was easy to navigate and had what I was looking for

  Review of 7/7/21, following an experience of 6/13/21 by A A. *

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• 5 / 5

  

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  Right product, great price, quick delivery

  Review of 7/7/21, following an experience of 6/15/21 by A A. *

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• 5 / 5

  

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  quick delivery, good prices, couldn't find any locally.

  Review of 7/7/21, following an experience of 6/16/21 by A A. *

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• 5 / 5

  

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  Fair pricing good service.

  Review of 7/7/21, following an experience of 6/16/21 by A A. *

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• 4 / 5

  

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  Best Materials was great to work with and I did receive some helpful support from their customer service department. The check out process gave me multiple issues and I had to "clear my cache/browser" a number of times. It was a frustrating day and the errors in completing the order happened at a bad time. I had NO issues with the order or the delivery. Everything went smoothly. Just some processing/transaction hiccups.

  Review of 7/7/21, following an experience of 6/15/21 by A A. *

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• 5 / 5

  

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  A live person was able to help with my order which was exactly correct and arrived in a timely manner!

  Review of 7/7/21, following an experience of 6/7/21 by A A. *

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• 5 / 5

  

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  Found what I was looking for here. Great service and response to my email question. I would highly recommend.

  Review of 7/7/21, following an experience of 6/9/21 by A A. *

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• 5 / 5

  

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  Eat your heart out Amazon! My order was shipped the same day! Great service, very high Quality

  Review of 7/7/21, following an experience of 6/11/21 by A A. *

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• 5 / 5

  

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  After being unable to find what I wanted locally, I was able to order exactly what I need from Best Materials.Product was as advertised and priced right.

  Review of 7/7/21, following an experience of 6/10/21 by A A. *

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• 5 / 5

  

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  Super tarp i love having the grommets 18 in Apart for tighter tie down and every one is reinforced

  Review of 7/7/21, following an experience of 6/10/21 by A A. *

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• 5 / 5

  

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  I have no complaints. The site is very easy to navigate and I had no problems placing an order, and the order was shipped quickly.

  Review of 7/7/21, following an experience of 6/13/21 by A A. *

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• 5 / 5

  

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  A little difficult to find in my search with keywords Granules used.

  Review of 7/7/21, following an experience of 6/10/21 by A A. *

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• 5 / 5

  

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  Available, quality products. Fast delivery at bargain prices!

  Review of 7/7/21, following an experience of 6/7/21 by A A. *

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• 5 / 5

  

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  Time will tell, but the material went on easily and covered well.

  Review of 7/7/21, following an experience of 6/8/21 by A A. *

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• 5 / 5

  

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  Great prices, extremely fast shipment. All around positive experience. Thanks.

  Review of 7/7/21, following an experience of 6/10/21 by A A. *

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• 5 / 5

  

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  Friendly, helpful and quick to answer questions

  Review of 7/7/21, following an experience of 6/12/21 by A A. *

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• 5 / 5

  

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  Was able to find exactly what I needed on their website. Item arrived in a very reasonable amount of time and was packaged well.

  Review of 7/7/21, following an experience of 6/11/21 by A A. *

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• 5 / 5

  

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  They great for finding hard to find items. The shipping is expensive. But if you need it they have it.

  Review of 7/7/21, following an experience of 6/11/21 by A A. *

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• 4 / 5

  

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  After initially having trouble contacting them by phone, I was able to contact them by email and got a satisfactory response with a recommendation for a product that solved my problem. I would not hesitate to do business with them again. Only complaint was that the shipping charges were quite high, but it was a long distance.

  Review of 7/7/21, following an experience of 6/12/21 by A A. *

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• 5 / 5

  

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  I was looking for acq rated hardware for roof fastening, and bought these. The fasteners arrived in a matter of days. Fasteners included epdm washers, were easy to install. All in all, happy with the service and the product!

  Review of 7/7/21, following an experience of 6/11/21 by A A. *

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• 5 / 5

  

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  Good site and choices.

  Review of 7/7/21, following an experience of 6/9/21 by A A. *

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• 4 / 5

  

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  some products are hard to find but the service and delivery are both excellent.

  Review of 7/7/21, following an experience of 6/7/21 by A A. *

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• 5 / 5

  

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  The order was shipped quickly and arrived in good condition.

  Review of 7/7/21, following an experience of 1/17/21 by A A. *

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• 2 / 5

  

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  I called and had some questions after I received my order. The lady that answered the phone took my information and said someone would call me back. No one ever called.

  Review of 7/7/21, following an experience of 6/5/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello, Thank you for taking time to give a review. Currently we have been experiencing a high volume of phone calls. We do have an answering service that takes calls on our behalf and sends us the customer info during busy hours. If you did not receive a phone call and would like to speak to our CS team you can always try our email at sales@bestmaterials.com. or call 602-272-8128. Sincerely, Greg Gonzales

• 5 / 5

  

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  Everything came in on time ~ very quick shipping. I still have not used the product yet, but will advise when the project is completed. I intend to use the washers on T&G ceiling tile that are delaminating from the sheetrock substrate. The ceiling tile just need a little help holding onto the substrate.

  Review of 7/7/21, following an experience of 6/6/21 by A A. *

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• 4 / 5

  

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  Using as cord for automobile piping. Have not had made yet. Hope it works for this application.

  Review of 7/4/21, following an experience of 6/8/21 by A A. *

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• 5 / 5

  

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  good to deal with , received my order in a timely manor.

  Review of 7/4/21, following an experience of 6/10/21 by A A. *

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• 4 / 5

  

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  Timely delivery of material ordered.

  Review of 7/4/21, following an experience of 6/10/21 by A A. *

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• 5 / 5

  

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  Prompt delivery no problems with purchase, lowest price

  Review of 7/4/21, following an experience of 6/9/21 by A A. *

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• 5 / 5

  

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  Excellent selection of waterproofing materials. Speedy delivery. Will return to purchase again.

  Review of 7/4/21, following an experience of 6/9/21 by A A. *

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• 1 / 5

  

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  Item said In Stock. Called and was told item would ship next business day and that it was in stock. Placed order. 2 days later called and was told it requires a 2 to 3 day lead time and was told it says that on the website. I told the cs rep that when I ordered it said it was in stock and that I had also called. He showed no concern or sympathy but instead treated me like a lier and again said it required a 2-3 day lead time. On the third day I received an email saying the product was backordered. Horrible customer service agent. Horrible website. I DO NOT RECOMMEND!

  Review of 7/4/21, following an experience of 6/8/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello, Thank you for your review. We apologize for the bad experience you had with Best Materials. Our website does list that the item DECK-13905-2 requires a 2-3 day shipping lead time. I don't know who told you otherwise but we will address it with our CS team. We are currently making a few changes to better improve our staff and website. Thank you, Greg Gonzales

• 5 / 5

  

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  Web site was user friendly, I found the product I was looking for and received it promptly!

  Review of 7/4/21, following an experience of 5/27/21 by A A. *

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• 5 / 5

  

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  Excellent product and service. Very pleased

  Review of 7/4/21, following an experience of 6/4/21 by A A. *

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• 5 / 5

  

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  very good great service fast shipping

  Review of 7/4/21, following an experience of 6/3/21 by A A. *

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• 4 / 5

  

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  Material was delivered earlier than predicted.

  Review of 7/2/21, following an experience of 6/8/21 by A A. *

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• 4 / 5

  

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  Good pricing on the products themselves, and good order turn-around time.

  Review of 7/2/21, following an experience of 6/7/21 by A A. *

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• 4 / 5

  

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  Every thing from ordering, delivery and product was very good.

  Review of 7/2/21, following an experience of 6/7/21 by A A. *

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• 5 / 5

  

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  Fast shipping to Canada and great price.

  Review of 7/2/21, following an experience of 6/7/21 by A A. *

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• 5 / 5

  

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  Works as intended

  Review of 7/2/21, following an experience of 6/7/21 by A A. *

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• 5 / 5

  

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  Site was easy to find what I needed

  Review of 7/2/21, following an experience of 6/7/21 by A A. *

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• 1 / 5

  

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  My product was backed ordered the first time I attempted to order. Second time I ordered the same product said it wluld be delivered in a couple weeks. Ended up waiting a full month before I called to find out Best Materials lost my order. I finally got my. Paint week and a half later. Just ordered the same paint again. Now its on back order.

  Review of 7/2/21, following an experience of 6/6/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello, We really appreciate your business, and we sincerely apologize for all of these continued backorders and shipping delays. We are facing them all over the market right now, and we are working hard to keep customers informed on their order status as new information becomes available. Sometimes that information is not always good news unfortunately, and I'm sorry for that. We do appreciate your patience and assure you we will do everything we can to get you your material as quickly as possible. Sincerely, Greg Gonzales Best Materials

• 5 / 5

  

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  Very fast and good service

  Review of 7/2/21, following an experience of 6/7/21 by A A. *

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• 5 / 5

  

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  Prompt and accurate order filling.

  Review of 7/2/21, following an experience of 6/1/21 by A A. *

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• 5 / 5

  

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  excellent

  Review of 7/2/21, following an experience of 6/7/21 by A A. *

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• 5 / 5

  

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  Easy to get around website and their customer service department was prompt And accurate

  Review of 7/2/21, following an experience of 6/6/21 by A A. *

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• 5 / 5

  

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  reasonably priced, delivered quickly

  Review of 7/2/21, following an experience of 6/1/21 by A A. *

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• 4 / 5

  

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  all is well when I order from Best Materials

  Review of 6/26/21, following an experience of 6/3/21 by A A. *

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• 4 / 5

  

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  Very shipment. Got what I needed in a couple days.

  Review of 6/26/21, following an experience of 6/5/21 by A A. *

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• 5 / 5

  

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  All excellent.

  Review of 6/26/21, following an experience of 6/6/21 by A A. *

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• 5 / 5

  

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  Fast, accurate, service!

  Review of 6/26/21, following an experience of 6/4/21 by A A. *

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• 5 / 5

  

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  Super fast shipping.

  Review of 6/26/21, following an experience of 6/2/21 by A A. *

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• 1 / 5

  

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  This has been going on for weeks. After reciving what was a shorted wrong order which I paid $50 extra for to be shipped in a reasonable time. I received 8 out of 10 of the wrong item shipped to me in a custom sized (full) box. I have now spent hours on what should have been minutes to resolve this. My original objective was to figure out what went wrong and order obtain the correct item (and of course amount i needed). After multiple emails and phone calls I have now lost the job over it and made to look very unprofessional.( never happened in over 20 yrs of business). I had informed multiple people at best materials That it was the wrong order and short. One was in an email that predates a conversation I had with a higher up who informed me he would send me a RMA for a return and a link to the correct item if I wanted to reorder. I informed him as well it was short but got no response. I am now told repeatedly that I will only receive a partial refund (1 of 2) because I sent back " a shorted order" 8 of 10 pcs.? Why would someone not send back an over priced incorrect item? In the same custom fit box (no packing materials and same shipping labels)? I sent back thier same full box with a new lable on the other side. Mistakes are made i was understanding of it because of the times that were in.I was understanding at first but now I am out thousands of dollars and more importantly my reputation is at risk due to the amount of time I have spent dealing with Arguing with Best Materials. It would have been preferred that the correct item was sent and a full credit was issued as soon as the return was received by the post office. Them everyone is happy and they would have profited from my continued business. At a bare minimum Issue a full credit. Instead my guess is that more time will be wasted with debating or flat out denial about any wrong doing.

  Review of 6/26/21, following an experience of 4/28/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  fast friendly service

  Review of 6/26/21, following an experience of 6/1/21 by A A. *

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• 5 / 5

  

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  extremely fast service

  Review of 6/26/21, following an experience of 5/30/21 by A A. *

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• 5 / 5

  

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  Great prices, Great Shipping!!

  Review of 6/26/21, following an experience of 6/4/21 by A A. *

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• 2 / 5

  

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  Poor packaging. My second order arrived pretty much exploded into two piles - one the pallet, another on a second pallet the driver reloaded. Tiles are somewhat indestructable, but it created extra work unloading and made it difficult to count.

  Review of 6/26/21, following an experience of 6/4/21 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Gregg, Thank you for your review. This information is helpful and will allow us to address packing concerns with our vendor. We apologize for the invonvenience this may have caused you. Sincerely, Greg Gonzales

• 2 / 5

  

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  Took a week for me to track down order only to be told product I ordered was no longer available

  Review of 6/26/21, following an experience of 5/17/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello William, We really appreciate your business, and we sincerely apologize for the way things ended with your order. Unfortunately when we face supply chain issues it costs us sales, and that's not at all good for business, obviously. We do hope that you were able to source your materials and continue with your project, and we hope to be able to earn your business again in the future. Sincerely, Greg Gonzales Best Materials

• 5 / 5

  

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  Great

  Review of 6/26/21, following an experience of 5/17/21 by A A. *

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• 5 / 5

  

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  Good price, fast delivery. Nuff said.

  Review of 6/26/21, following an experience of 6/2/21 by A A. *

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• 5 / 5

  

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  Very good. No problems with the delivery. I would recommend them.

  Review of 6/26/21, following an experience of 5/31/21 by A A. *

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• 4 / 5

  

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  It would be nice to let people know that there will be a delay in shipping at the time of order.

  Review of 6/26/21, following an experience of 5/26/21 by A A. *

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• 5 / 5

  

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  Easy to order, fast delivery

  Review of 6/26/21, following an experience of 6/1/21 by A A. *

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• 5 / 5

  

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  No problems

  Review of 6/26/21, following an experience of 6/2/21 by A A. *

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• 4 / 5

  

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  Service as expected. Appreciated.

  Review of 6/26/21, following an experience of 5/27/21 by A A. *

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• 4 / 5

  

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  Detailed descriptions of items with good photos. Fast delivery.

  Review of 6/26/21, following an experience of 4/21/21 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  they have a lot of material

  Review of 6/26/21, following an experience of 5/7/21 by A A. *

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• 5 / 5

  

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  Everything went well from the ordering to the delivery!

  Review of 6/19/21, following an experience of 5/29/21 by A A. *

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• 5 / 5

  

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  Order arrived damaged, we contacted Best Materials and hope that they will send replacement. The first order we had received was great product, will order again. Great price and great quality.

  Review of 6/19/21, following an experience of 5/28/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Found the material that was out of stock everywhere. It was shipped the same day and arrived as planned.

  Review of 6/19/21, following an experience of 5/28/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I love the product and the team made a great effort to make sure my order was corrdct...

  Review of 6/19/21, following an experience of 5/29/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good product, super fast shipping, If you need it, I guess it's worth it. Expensive shipping.

  Review of 6/19/21, following an experience of 5/28/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service and i would recomend

  Review of 6/19/21, following an experience of 5/28/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great company to deal with. Will definitely buy here again!

  Review of 6/19/21, following an experience of 5/28/21 by A A. *

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