Customer reviews for bestmaterials.com

Customer reviews

• 5 / 5

  

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  As described

  Review of 11/6/21, following an experience of 10/11/21 by A A. *

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• 1 / 5

  

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  I called to confirm items where in stock before ordering. After I ordered everything was suddenly on back order. Not the way to run a successful business.

  Review of 11/6/21, following an experience of 10/11/21 by A A. *

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• 3 / 5

  

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  Good company

  Review of 11/6/21, following an experience of 10/5/21 by A A. *

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• 1 / 5

  

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  IT WAS 5 WEEKS OUT WE CANCELLED THE ORDER STILL WAITING ON CREDIT

  Review of 11/6/21, following an experience of 10/11/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Customer, We apologize for the delayed shipment. The item ordered would typically ship within 48 hours but the manufacturer is behind production schedule with raw materials. We hope you were able to locate another source. Sincerely, Greg Gonzales

• 5 / 5

  

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  Excellent service. Lightning shipping, especially on a time of materials shortage. Products were as described and packaged safely.

  Review of 11/6/21, following an experience of 10/12/21 by A A. *

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• 5 / 5

  

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  Awesome

  Review of 11/6/21, following an experience of 10/11/21 by A A. *

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• 2 / 5

  

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  I had an issue with shipping. Product that was needed wasn't on the freight delivery when it was documented as being on there. After reviewing the freight packing slip it was very clear that the product was never on the freight shipment. This issue was a communication problem between supplier and vendor, whereas the client was notified it was shipped. I was forced to take a couple hours out of my work day to go look for a local reseller as I already had arrangements for a date on when to do the work. Since I had only planned 2-3 weeks ahead of schedule with ordering and shipping based on install date. I would advise to add 1-2 weeks of buffer time incase product isn't received and needs to be re-shipped.

  Review of 11/6/21, following an experience of 10/7/21 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Justin, Thank you for your review. We do apologize for any inconvenience we caused you. It's never our intentions to delay anyones project needs. The coordination between a few parties involved has been challenging these days. However, we will not make excuses and will do what we can to make things right. Hope you were able to get the job done. Sincerely Greg Gonzales

• 3 / 5

  

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  I also ordered 1# of 1" copper nails. Turns out they were out of stock. The item was canceled after I placed my order. Not so bad but just trying to order only nails again of a similar size was going to cost $9 in shipping. Amazon to the rescue.

  Review of 11/6/21, following an experience of 10/8/21 by A A. *

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• 5 / 5

  

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  Did what they said, on time and what I ordered.

  Review of 11/4/21, following an experience of 10/4/21 by A A. *

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• 5 / 5

  

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  Product description was accurate and materials were delivered quickly and without damage.

  Review of 11/4/21, following an experience of 10/4/21 by A A. *

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• 3 / 5

  

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  The advice via email as to the size of the bit head wasn't accurate and not useful, therefore I had to guess as to which bit I needed, which luckily was correct. Delivery was speedy!

  Review of 11/4/21, following an experience of 10/2/21 by A A. *

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• 5 / 5

  

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  Very good, great service. I would recommend.

  Review of 11/4/21, following an experience of 10/4/21 by A A. *

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• 5 / 5

  

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  Item shipped promptly, no issues whatsoever

  Review of 11/4/21, following an experience of 10/3/21 by A A. *

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• 5 / 5

  

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  It was difficult to locate a place to purchase a small piece of TPO. My purchase using Best Materials was easy to execute and they shipped quickly. I'm very pleased with the experience and would recommend doing business with them.

  Review of 11/4/21, following an experience of 10/8/21 by A A. *

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• 5 / 5

  

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  Placing the order was very easy. The package arrived as promised.

  Review of 11/4/21, following an experience of 10/5/21 by A A. *

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• 5 / 5

  

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  Easy order - great service

  Review of 11/3/21, following an experience of 10/3/21 by A A. *

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• 1 / 5

  

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  Sent wrong Item. Their mistake. Should have resent it a faster method.

  Review of 11/3/21, following an experience of 10/8/21 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Kerry, Apologies on the wrong item that arrived. We would be willing to refund the shipping fee for your order for the inconvenience. Thank you, Greg Gonzales

  Answer by A A

  

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  than please send it. Kerry

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• 1 / 5

  

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  I ordered a box of 50 snowguard and received only 1

  Review of 11/3/21, following an experience of 10/1/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Joseph, Thank you for the information and your review. We have our shipping department checking on your order and additional boxes. We hope to provide a solution asap. We apologize for the delay and inconvenience this may have caused you. Thank you, Greg Gonzales

• 5 / 5

  

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  This item was easy to order online with reasonable shipping charges.

  Review of 11/2/21, following an experience of 10/2/21 by A A. *

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• 5 / 5

  

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  Everything went well.

  Review of 11/2/21, following an experience of 10/8/21 by A A. *

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• 2 / 5

  

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  The product we ordered was on back order and they didn't know when It would be available again, which is fine if they would let you know BEFORE YOU ORDER AND PAY.

  Review of 11/2/21, following an experience of 10/7/21 by A A. *

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• 5 / 5

  

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  Good company

  Review of 10/31/21, following an experience of 10/5/21 by A A. *

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• 5 / 5

  

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  Great website. Appreciated and used the video tutorial - seeing the product in action is always a huge help

  Review of 10/31/21, following an experience of 9/29/21 by A A. *

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• 5 / 5

  

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  service was quick and fast.

  Review of 10/31/21, following an experience of 9/30/21 by A A. *

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• 5 / 5

  

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  Well Made. Easy instructions.

  Review of 10/31/21, following an experience of 10/5/21 by A A. *

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• 5 / 5

  

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  Very positive experience. Easy to work with.

  Review of 10/31/21, following an experience of 8/29/21 by A A. *

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• 5 / 5

  

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  Needed materials for home project delivered in three days. They delivered on time. Their pricing was also about 45% lower than Amazon for the identical product.. NICE!!!

  Review of 10/31/21, following an experience of 10/5/21 by A A. *

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• 4 / 5

  

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  Paid alot extra for expedited 2-3 day shipping....still took longer than that just to ship it. Once it was finally shipped FedEx got it here pretty quick.

  Review of 10/31/21, following an experience of 10/6/21 by A A. *

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• 5 / 5

  

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  Have dealt with this company in the past. Would order from them again. Fast shipping and some of the best prices on the net.

  Review of 10/31/21, following an experience of 10/5/21 by A A. *

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• 5 / 5

  

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  very goog

  Review of 10/31/21, following an experience of 10/7/21 by A A. *

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• 5 / 5

  

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  Very good

  Review of 10/31/21, following an experience of 10/6/21 by A A. *

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• 5 / 5

  

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  great customer service, quick turnaround time

  Review of 10/31/21, following an experience of 10/1/21 by A A. *

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• 1 / 5

  

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  Delivered to an address 100 miles away. No idea how or why... still waiting for a part I ordered over a month ago

  Review of 10/31/21, following an experience of 9/20/21 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Brad, We are just as puzzled as you are on the delivery address that the package was delivered to. Are you still waiting on the item?

  Answer by A A

  

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  I have a friend who still works at that address and he brought the part to me today. It clearly has my address on it... and then next to it is a UPS label for a completely different address. I consider this a shipping issue, unrelated to your company. And I don’t figure following up w UPS will do any good, so, guess it will just be a mystery. Looking forward to trying out the ground screw. Thanks.

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• 5 / 5

  

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  wonderful.

  Review of 10/30/21, following an experience of 10/4/21 by A A. *

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• 1 / 5

  

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  your website said you had the product but you did not. and was later informed I would get in 3 months

  Review of 10/30/21, following an experience of 10/4/21 by A A. *

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• 5 / 5

  

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  Awesome! Snow Guards are definitely Heavy Duty! Hadn’t had a chance to install yet! But I know they should work Great!

  Review of 10/30/21, following an experience of 10/5/21 by A A. *

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• 1 / 5

  

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  I ordered tpo white 100feet cover tape and was only 50 feet And they show that all 100 was delivered. Now I need the other 50 feet and now they are out of stock

  Review of 10/30/21, following an experience of 10/4/21 by A A. *

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• 4 / 5

  

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  Wish it would include free shipping ordered over 100 . Shipping rate is too high.

  Review of 10/30/21, following an experience of 10/4/21 by A A. *

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• 5 / 5

  

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  I would recommend this company to all! The delivery was quick, although UPS did not notify me that it was here and returned it to Best Materials. I was upset being from Canada and having spent more on shipping than the article cost. I can assure you I was treated by BEST MATERIALS as if I was their first customer or their best customer. I am so impressed with the BM team that helped me through the UPS fiasco. Anyone out there thinking of buying from one or another, please trust me, go with Best Materials as service means a lot............Merci Beaucoup from Quebec

  Review of 10/29/21, following an experience of 9/28/21 by A A. *

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• 4 / 5

  

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  Good service and product

  Review of 10/29/21, following an experience of 10/3/21 by A A. *

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• 3 / 5

  

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  The product is good and I would recommend it to others. As far as receiving the product is a different story I waited days without shipping confirmation and had to call and when I did it hadn’t been shipped nor was it even ready. I am having the same issues with the order I am waiting on now. If it was something I were doing for myself it would not bother me as much but it is for my customers and not being able to tell them when I can preform their work due to delayed product really makes me look bad. I am a small business in my first year and can’t afford to get a bad name or being delayed due to lack of product. Thank you for letting me express my concerns.

  Review of 10/29/21, following an experience of 10/3/21 by A A. *

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• 1 / 5

  

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  Waited 2 weeks for special painted screws, wanted a beige color to match my metal roof, they sent dark brown.

  Review of 10/29/21, following an experience of 9/25/21 by A A. *

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• 5 / 5

  

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  Product arrived sooner than expected. I'll be looking here 1st for my future needs.

  Review of 10/28/21, following an experience of 9/26/21 by A A. *

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• 5 / 5

  

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  Got what I needed very quick and even got a call from warehouse for size to be sent. delivery driver called to say he was on his way so all in all a perfect purchase

  Review of 10/28/21, following an experience of 10/1/21 by A A. *

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• 1 / 5

  

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  I got double charged and got refunded not the full amount

  Review of 10/28/21, following an experience of 9/24/21 by A A. *

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• 1 / 5

  

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  Entire order had to be cancelled because out of stock. Maybe not a Best Materials issue but still couldnt get what I needed.

  Review of 10/28/21, following an experience of 9/26/21 by A A. *

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• 1 / 5

  

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  Confirmation email of my order expressed “24 Hours to receive tracking # of order”. No such tracking information was ever sent. Inquired after 10 days with CS with no resolve. And No answer. 13th Day with no tracking number or proof of order delivery, I cancelled order to hunt for more reliable source (Brick and Mortar Store).

  Review of 10/27/21, following an experience of 9/23/21 by A A. *

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• 3 / 5

  

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  The product was out of stock, that was not indicated on the web site and it took a week to be alerted by sales department that was the case.

  Review of 10/27/21, following an experience of 9/29/21 by A A. *

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• 5 / 5

  

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  Good service. Accurate information.

  Review of 10/27/21, following an experience of 9/30/21 by A A. *

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• 1 / 5

  

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  The item arrived damaged beyond repair despite charging more in shipping than for the item.

  Review of 10/27/21, following an experience of 9/25/21 by A A. *

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• 2 / 5

  

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  Rip Off Freight Charges, 1 small to medium size box was $61.00 and I did not have any other choice to ship the box at a lesser charge.

  Review of 10/26/21, following an experience of 9/24/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Carl, The charges for this order and all other orders are directly transferred to each order from the choosen carrier. UPS charges by weight and volume. We don't have control over rates. Sorry that you feel there was some extreme charges but thats always the case with backer rod. Thank you, Greg Gonzales

  Answer by A A

  

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  Hi Greg, Your website does not allow more reasonable options for shipping. The least expensive rate for a medium sized box that could not have weighed more than a few pounds was $61.00. I ship many products every week and I have never had to pay a charge of $61.00 for a barely medium sized box that had lightweight folded/coiled backer rod in it. I’m guessing that the freight charges have been marked up or were incorrect for this shipment. Would you pay a charge of $61.00 for a lightweight box such as this? I don’t think so. Best Regards, Carl

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• 5 / 5

  

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  great company and easy ordering from them

  Review of 10/26/21, following an experience of 9/30/21 by A A. *

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• 1 / 5

  

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  they cancelled order by email, still ran card and had to wait for refund even though they didn't have in stock. Most companies don't run card until they ship. Shouldn't have even let me order since no stock.

  Review of 10/26/21, following an experience of 9/28/21 by A A. *

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• 1 / 5

  

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  Wouldn't order from again, with a 35% restocking fee for ordering the wrong item. I'm going to post this on Facebook. Where website doesn't mentioned this high fee. I'm getting a lot of runaround trying to return the item.

  Review of 10/26/21, following an experience of 9/30/21 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  The Boot Guard Installation Instructions indicates additional screws provided for use on 2” lead boots. There were no longer screws provided. When Best materials was contacted, they indicated no additional length screws were available as they are ust a distributor. However, a lot of time was wasted by me on emails and pictures for them to figure this out.

  Review of 10/26/21, following an experience of 10/1/21 by A A. *

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• 1 / 5

  

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  Listed product online with 1-2 day lead but turned out to be 5 weeks. Too slow. Found it with another seller no problem.

  Review of 10/26/21, following an experience of 9/22/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Jay, We are glad that you were able to locate another source for your item. We have experienced several back orders and delays as of late. We never want a customer to have to wait but we had no option. Sincerely, Greg Gonzales

• 4 / 5

  

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  Overall, a good, dependable, accurate and affordable, experience.

  Review of 10/26/21, following an experience of 9/30/21 by A A. *

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• 5 / 5

  

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  Great site, great service, great price. AAAA

  Review of 10/21/21, following an experience of 9/29/21 by A A. *

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• 5 / 5

  

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  Great product and the order was shipped fast.

  Review of 10/21/21, following an experience of 9/20/21 by A A. *

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• 5 / 5

  

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  Prompt deliver, very pleased with product I ordered

  Review of 10/21/21, following an experience of 9/27/21 by A A. *

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• 5 / 5

  

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  Easy to order. Fast delivery.

  Review of 10/21/21, following an experience of 9/14/21 by A A. *

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• 5 / 5

  

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  Exactly what I needed at the best price. The order arrived surprisingly fast!

  Review of 10/21/21, following an experience of 9/27/21 by A A. *

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• 5 / 5

  

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  The prices were competitive. The device was exactly as described. Fast shipping, well packed . Great experience, & product.

  Review of 10/21/21, following an experience of 9/27/21 by A A. *

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• 5 / 5

  

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  Great product, good price, fast delivery!

  Review of 10/21/21, following an experience of 9/29/21 by A A. *

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• 5 / 5

  

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  Great service, superior product and fast, fast shipping

  Review of 10/21/21, following an experience of 9/27/21 by A A. *

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• 3 / 5

  

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  Nice item. However there was some confusion has when it was shipped. I made several inquiries and was told I would get call. I continue email and call it finally got resolved.

  Review of 10/21/21, following an experience of 9/19/21 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Sergio, We are pleased that you like the item ordered. We do have a answering service to help with the influx of calls and at times the messaging can take us a few days to get to depending on the day received. Glad all was resolved in the end. Sincerely, Greg Gonzales

• 5 / 5

  

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  Competitive prices and fast delivery

  Review of 10/21/21, following an experience of 9/26/21 by A A. *

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• 5 / 5

  

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  "Best Materials" were easy to order from. I got my tarp as advertised with no problems.

  Review of 10/21/21, following an experience of 9/28/21 by A A. *

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• 4 / 5

  

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  Reasonably fast shipping, good prices and selection. Shipping got a bit discombobulated, but these days that is the norm.

  Review of 10/19/21, following an experience of 9/22/21 by A A. *

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• 5 / 5

  

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  fast and prompt shipping

  Review of 10/19/21, following an experience of 9/22/21 by A A. *

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• 3 / 5

  

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  i ordered the wrong item i ordered a closure instead of the vent, my fault i spent time looking around the site and then came back to the wrong thing when i placed the order. the pictures looked similar and i did not make sure.

  Review of 10/19/21, following an experience of 8/5/21 by A A. *

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• 2 / 5

  

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  They did not specify a lead time on any of the materials I ordered, Also when calling in it is difficult to get someone on the phone who can actually give information about problems with an order

  Review of 10/19/21, following an experience of 9/23/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Jay, We apologize for the diffulculties you experienced when ordering from Best Materials. We have experienced many delays with our listed products due to raw material shortages. At times we are not informed of the delays until we source the items. We are challenged with difficult times and we are doing all we can to assist each customer. Thank you for giving Best Materials an opportunity to serve you. Sincerely, Greg Gonzales

• 4 / 5

  

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  Product is great. Sides were bent in shipping. I was able to straighten out.

  Review of 10/19/21, following an experience of 9/21/21 by A A. *

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• 3 / 5

  

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  Shipping is extremely expensive.

  Review of 10/19/21, following an experience of 9/21/21 by A A. *

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• 5 / 5

  

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  Excellent! They told me that they didn't have my order and then made a suggestion about a similar product, Excellent product recommendation, I received the product ahead of schedule. I will recommend you ! Thank you

  Review of 10/19/21, following an experience of 9/24/21 by A A. *

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• 5 / 5

  

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  Great service!

  Review of 10/19/21, following an experience of 9/19/21 by A A. *

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• 3 / 5

  

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  Product as advertised, but was over a week from order date until I even heard about a ship date and that was only after I reached out to call them.

  Review of 10/18/21, following an experience of 9/20/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Adam, We apologize for the diffulculties you experienced when ordering from Best Materials. We have experienced many delays with our listed products due to raw material shortages. At times we are not informed of the delays until we source the items. We are challenged with difficult times and we are doing all we can to assist each customer. Thank you for giving Best Materials an opportunity to serve you. Sincerely, Greg Gonzales

• 5 / 5

  

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  Great service, but your shipping costs are exorbitant, 3 times the cost of the merchandise (#3 Round Base Black EPDM Pipe Flashing, 2 each) : Merchandise Total: $10.30 Local Tax: $0.00 State/Province Tax: $0.00 Shipping: $33.50 Handling: $2.00 Grand Total: $45.80

  Review of 10/15/21, following an experience of 9/14/21 by A A. *

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• 5 / 5

  

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  Received what I ordered. fast ship.

  Review of 10/15/21, following an experience of 9/20/21 by A A. *

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• 1 / 5

  

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  Paid almost $700 for 2 tarps and they were both full of tears

  Review of 10/15/21, following an experience of 9/14/21 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Michael, We apologize for the condition of your tarps when they arrived to you. If you were able to view the tarps before signing for them and report damages to the freight company we may be able to assist with some replacement tarps. These tarps were shipped directly from the manufacturer and if there are pictures you can send to us we may be able to help rectify the problem with the tarps. Thank you, Greg Gonzales

• 4 / 5

  

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  Everything was fine. I was a little surprised that part of my order was delayed coming through customs from Canada, and I didn't know that would be an issue up front. It would have been easy for them to mention that in the product description.

  Review of 10/15/21, following an experience of 9/20/21 by A A. *

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• 5 / 5

  

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  Very good company, would recommend

  Review of 10/15/21, following an experience of 9/20/21 by A A. *

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• 5 / 5

  

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  Just what I needed! I could not find 1 1/4" Backer Rod locally.

  Review of 10/15/21, following an experience of 9/20/21 by A A. *

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• 5 / 5

  

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  good

  Review of 10/14/21, following an experience of 9/19/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very fast shipping and exactly what I needed!

  Review of 10/14/21, following an experience of 9/14/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  too busy

  Review of 10/14/21, following an experience of 9/14/21 by A A. *

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• 1 / 5

  

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  It cost me twice as much for delivery as the product itself.

  Review of 10/14/21, following an experience of 9/3/21 by A A. *

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• 1 / 5

  

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  Ordered this product and paid for 2 day shipping. 5 days later no product.? I emailed them and they said sorry out of stock. So you sold me something your didn't have and when I paid for expedited shipping it never dawned on you to let me know you have not intention of fulfilling the order. Thanks but no thanks:-(

  Review of 10/14/21, following an experience of 9/15/21 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Patrick, The item ordered is shipped from the manufacturer. Unfortunately we are not able to stock every item and we rely on several sources to ship items for us. We typically have a 24-48 hour lead time on shipping times but as of late these shipping lead times have grown. This could have been communicated early in the waiting process and we do take responsibility for the communication. We do apologize for the bad experience. Sinerely, Greg Gonzales

• 4 / 5

  

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  Good pricing,received order in timely manner

  Review of 10/14/21, following an experience of 9/13/21 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  No communication until I reached out. Sorry the product is no longer available is what I was told after waiting a month!

  Review of 10/14/21, following an experience of 8/24/21 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

  Flag

  Hello Nancy, We apologize for the diffulculties you experienced when ordering from Best Materials. We have experienced many delays with our listed products due to raw material shortages. You should of been notified sooner than the 14 days it took for us to get you an answer. At times we are not informed of the delays until we source the items. We are challenged with difficult times and we are doing all we can to assist each customer. Thank you for giving Best Materials an opportunity to serve you. Sincerely, Greg Gonzales

• 5 / 5

  

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  Great product selection and service. Sales team responded to my questions and made sure I got the products I needed as quickly as possible. I will order from Best again.

  Review of 10/14/21, following an experience of 8/18/21 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  I went online to place an order. The website indicated the order did not go through. I logged out and back in on the website and tried placing the order again. The second order went through. When I checked my emails, the first order had actually gone through. I called to cancel one order but Best Materials cancelled both orders and I received nothing

  Review of 10/12/21, following an experience of 9/8/21 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  Went online to place an order. Website indicated the order did not go through. I logged out and back in and tried placing the order again. It went through fine. Upon checking my emails, the first order had actually gone through, even though the website indicated it did not. I called to cancel one order. Best Materials cancelled both orders and I received nothing.

  Review of 10/12/21, following an experience of 9/8/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent to deal with in all ways. Fast delivery.

  Review of 10/12/21, following an experience of 9/8/21 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Great selection and order was processed and received in a fairly timely manner. Price's and shipping cost are a little on the high side

  Review of 10/12/21, following an experience of 9/9/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent customer service. Received personal attention to my needs and rapid response and delivery. A

  Review of 10/12/21, following an experience of 9/17/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Description was very accurate. The tarp seems better quality than most I have seen. Good price too

  Review of 10/12/21, following an experience of 9/16/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to order received quickly

  Review of 10/12/21, following an experience of 9/17/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very fast delivery to Canada. Strong product and as advertise.

  Review of 10/12/21, following an experience of 9/17/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Good prices and quick delivery.

  Review of 10/12/21, following an experience of 9/11/21 by A A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order