Customer reviews for bestmaterials.com

Customer reviews

• 5 / 5

  

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  Fast shipping and the best selection for the home owner or contractor.

  Review of 12/5/21, following an experience of 11/11/21 by A A. *

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• 5 / 5

  

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  as described good shipping

  Review of 12/5/21, following an experience of 11/4/21 by A A. *

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• 5 / 5

  

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  Items I ordered were shipped and delivered promptly. The items are good quality and reasonably priced.

  Review of 12/5/21, following an experience of 11/11/21 by A A. *

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• 5 / 5

  

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  Great price, exactly what I had hoped for.

  Review of 12/5/21, following an experience of 11/6/21 by A A. *

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• 4 / 5

  

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  The navigation of the site was easy to use and the product description was accurate. The shipping was timely but my negative feedback is the cost of the shipping. It was very high for what I was ordering. I don't think I would order from your site again based on the price of the shipping.

  Review of 12/2/21, following an experience of 11/5/21 by A A. *

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• 2 / 5

  

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  I called informing you that the cart was a quality built cart but that the shipping wrapping protection was terrible. Paint blemishes everywhere, I had king cutter paint on hand and ended up painting the entire upside. After completing the paint I receive an email from CS AT BEST MATERIALS, stating the would need to see the blemishes before any type of discount could be applied. No trust anymore I guess.

  Review of 12/2/21, following an experience of 10/21/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Scott, Thank you for your review. The request for photos is to provide examples of the blemishes to the manufacturer so they can consider a more suitable protectant wrap for the carts going forward and to also see the significant damage. If we can do anything for you please share. Thank you, Greg Gonzales

  Answer by A A

  

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  Too late for that.

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• 2 / 5

  

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  I emailed back and forth with a customer series rep. I told him that I had the remainder of a 5 gallon bucket of BestCoat that I was still working with and wanted to match it. I was told to take a picture of the label on my bucket which I did. The rep told me that it was Cloud White i was working with and to order that which I did. When it arrived the color was grey. Upon inquiring with another rep, I was told that "I wasn't forced to pick that color" and that was the brightest white you had and their was nothing they can do. Now I have half of my retaining wall complete with white and a bucket of grey I can't use or return. Not happy.

  Review of 12/2/21, following an experience of 10/21/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Richard, We apologize the color ordered did not match the provious color used. The product is manufactured by Parapex and it may have been the wrong color or pail sent to you. If you like, you can send me photos of the most recent pail ordered and I can reach out to Parapex and do my best to provide a solution. Sincerely, Greg Gonzales.

  Answer by A A

  

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  Not necessary. I went thru my original mason and he was able to get me the color I needed in one day. All I had to do was send him the same picture of the bucket like I did with your rep. I gave him the bucket you sent me because I will never use it, and had to pay him an additional $90. The solution would to reimburse my purchase price.

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• 5 / 5

  

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  Product arrived surprisingly quick, technical support was great!

  Review of 12/2/21, following an experience of 11/6/21 by A A. *

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• 5 / 5

  

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  Fast, great product, I'll buy again soon.

  Review of 12/2/21, following an experience of 11/5/21 by A A. *

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• 5 / 5

  

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  efficient, fast, good price

  Review of 12/2/21, following an experience of 11/5/21 by A A. *

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• 5 / 5

  

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  Fast shipping

  Review of 12/2/21, following an experience of 11/1/21 by A A. *

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• 1 / 5

  

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  I was told the item was in stock & could ship once ordered. I placed the order & my credit card was charged. My order was not shipped for 6 days. I placed the order 11 days ago & the item is not showing to be delivered for 2 more days. Also, I spoke to the freight line & I was charged $309.14 freight but the cost to ship was only $269.74. I have called several times during business hours & can only get an answering service. After leaving 3 messages & sending emails, no one has yet to return my calls. Horrible customer service.

  Review of 11/30/21, following an experience of 11/4/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Travis, Thank you for bringing these issues to our attention. We will speak with our operations manager to address these concerns. We have advised the shipping department to issue a shipping credit for any differences that you over paid. Thank you, Greg Gonzales

• 5 / 5

  

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  Outstanding service.

  Review of 11/30/21, following an experience of 11/4/21 by A A. *

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• 5 / 5

  

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  Nice people actually can talk to a person

  Review of 11/30/21, following an experience of 10/19/21 by A A. *

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• 1 / 5

  

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  Paid almost as much in shipping as I did for the product I ordered. Then they expect me to call and plan the logistics with the shipping company to have my one roll of material delivered. What did I pay for. We’ll see if I ever get my order. It’s been a month. Most disappointing. Don’t recommend doing business with Best Material. Terrible first impression.

  Review of 11/29/21, following an experience of 10/17/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Andrew, Carriers at times do ask the receiving party to schedule an appointment with them for a delivery date and time. We do ask that they drop the product with our verbal authorization but due to many ongoing changes some carriers will not proceed without the approval of the receiver. We apologize for the inconvenience this caused you and it is never our intention to make things difficult for our customers. We wish we could have made a better first impression. Thank you, Greg Gonzales

• 5 / 5

  

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  Seller provided good communication about order and order was delivered promptly.

  Review of 11/29/21, following an experience of 10/29/21 by A A. *

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• 2 / 5

  

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  Before placing the order, I called in to confirm some product information. One agent ( I recall it was Daniel ) directly told me that product was discontinued for supply for years, which made me shocked. When I wanted to double-check what he said with a senior agent or manager, he rejected my request without any hesitation. All I can do is to make a second call to confirm the availability of the product. The sales agent service is terrible. When the package arrived, one item was damaged and useless. One week after I reported the case to Bestmaterails.com, I am still waiting for the response from logistics agent.

  Review of 11/29/21, following an experience of 11/3/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Frank, Thank you for your review. We are aware of your concerns and will get you a replacement order asap. Please give us to the end of tha day to process the replacement order. Sincerely, Greg Gonzales

• 5 / 5

  

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  I miss-ordered... They reversed immediately. I will order from them again.

  Review of 11/29/21, following an experience of 11/3/21 by A A. *

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• 5 / 5

  

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  Fash Ship easy online ordering. Shipping was extremely expensive.

  Review of 11/29/21, following an experience of 11/2/21 by A A. *

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• 5 / 5

  

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  Prompt Shipping & Delivery. Very reasonable compare to other local suppliers.

  Review of 11/29/21, following an experience of 11/3/21 by A A. *

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• 5 / 5

  

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  Company very efficient with every phase of transaction.

  Review of 11/27/21, following an experience of 11/1/21 by A A. *

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• 1 / 5

  

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  Very poor. It took ten days for you to tell me the poly prime was back ordered. The young lady that takes the calls is not very helpful on the both occasions I called. She could not tell me anything about the back order or give me a refund and cancel the order. I had to ask to speak to a manager. He was very knowledgeable and helpful and processed my refund while we spoke.

  Review of 11/27/21, following an experience of 11/1/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Mike, Thank you for your review. We have had several items that we are unable to source and or give an accurate ESD. It's been a challenging time but we do share information as it comes in regarding customers orders. We apologize for the inconvenience. Sincerely, Greg Gonzales

• 5 / 5

  

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  The information was clear and I especially like the way the specific product information was broken out with dimensions.

  Review of 11/27/21, following an experience of 10/27/21 by A A. *

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• 5 / 5

  

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  Worked as expected

  Review of 11/27/21, following an experience of 11/3/21 by A A. *

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• 5 / 5

  

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  Prompt shipping.

  Review of 11/27/21, following an experience of 10/26/21 by A A. *

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• 5 / 5

  

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  Great service from Best Materials. Easy to order and quick shipment!

  Review of 11/27/21, following an experience of 11/1/21 by A A. *

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• 5 / 5

  

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  Was delivered on time.

  Review of 11/27/21, following an experience of 11/3/21 by A A. *

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• 5 / 5

  

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  Amazing

  Review of 11/27/21, following an experience of 11/1/21 by A A. *

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• 5 / 5

  

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  Product delivered on time

  Review of 11/27/21, following an experience of 11/1/21 by A A. *

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• 3 / 5

  

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  Shipping was quick but the price of "shipping" was a bit high in my opinion.

  Review of 11/26/21, following an experience of 10/31/21 by A A. *

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• 5 / 5

  

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  Timely delivery and very responsive customer service team.

  Review of 11/26/21, following an experience of 10/20/21 by A A. *

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• 1 / 5

  

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  Best Materials shipped the wrong product. I have been trying to resolve the issue with them for a number of days. They are not returning my calls or emails. I am going to be contacting my CC Company to dispute the purchase.

  Review of 11/26/21, following an experience of 10/31/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Jeff, We are working with the manufacturer to have the correct item shipped to you asap. We apologize for the inconvenience this has caused you. I will advise the team to follow up on the correct item this morning. Sincerely, Greg Gonzales

• 5 / 5

  

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  Easiy to navigate site and prompt service.

  Review of 11/25/21, following an experience of 10/30/21 by A A. *

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• 1 / 5

  

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  The items were shipped late, and as you can see in other reviews my order also had wrong item in it, and I am still waiting for them to fix it. The company does drop ship from manufacturer, and is hard to get customer service to help.

  Review of 11/25/21, following an experience of 10/30/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Nick, We apologize for our mistake on the mispull. This is unacceptable and we will send out the correct item on an expedited shipment. Sincerely, Greg Gonzales

• 5 / 5

  

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  Great personal service and communication.

  Review of 11/25/21, following an experience of 10/22/21 by A A. *

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• 5 / 5

  

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  Very prompt service

  Review of 11/24/21, following an experience of 10/30/21 by A A. *

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• 2 / 5

  

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  The description for the item I ordered said 50 pieces to a case. So I ordered 2 . I received 2 pieces, not 2 cases! And for that I was charged over $14 in shipping! 2 pieces can be sent in an envelope for under $2. And I sent them an email and have yet to hear from them

  Review of 11/24/21, following an experience of 10/27/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Miriam, The item you purchased is sold per each. There is verbage that lists 50/carton for an added discount. The shipping fees are accurate when shipping an item from Arizona to New York. We do apologize for any confusion and dissappointment this may have caused you. Sincerely, Greg Gonzales

  Answer by A A

  

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  No need for an apology, I found this item elsewhere for a better price and better quality. With a clear website, no surprises!

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• 4 / 5

  

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  Good company to deal with. The only problem we had was that we were told that we would receive our order one date and didn't receive it until 2 days later.

  Review of 11/24/21, following an experience of 10/14/21 by A A. *

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• 5 / 5

  

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  Sometimes items are difficult to find but most often no problems. Delivery has been quick with no issues, quick and easy receiving what was ordered correctly

  Review of 11/23/21, following an experience of 10/27/21 by A A. *

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• 5 / 5

  

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  When I searched for my item I found the Best Materials website and placed my order. The website had easy step by step directions I ordered on a Monday and received my order by Saturday.

  Review of 11/23/21, following an experience of 10/29/21 by A A. *

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• 5 / 5

  

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  Exactly what I needed and came very fast

  Review of 11/23/21, following an experience of 10/22/21 by A A. *

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• 5 / 5

  

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  Top notch customer service. Very responsive. Super impressed, I will definitely order again!

  Review of 11/23/21, following an experience of 10/21/21 by A A. *

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• 5 / 5

  

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  best materials website is always easy to navigate.

  Review of 11/23/21, following an experience of 10/26/21 by A A. *

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• 1 / 5

  

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  They didn't disclose that they're actually ordering this supplies; so they have to wait to receive it before sending it out to you. THEN the shipping you pay for is recognized. In other words, don't pay for expedited shipping because they won't receive it for weeks after you order it, anyway, then it'll be on its way to you. Best bet is to order directly through the manufacturer if you need it timely.

  Review of 11/23/21, following an experience of 10/19/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Jeanna, Thank you for your review. Our website does list that the items do have a 1-2 week leadtime. The products you ordered are made to order and cannot be expedited till the product is received from the manufacturer. We apologize for the confusion. Sincerely, Greg Gonzales

• 1 / 5

  

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  They are terrible company, charged me for everything and then told me that half of the order wouldn’t be available for 8 months. They take the money but then don’t have the product, terrible practice.

  Review of 11/22/21, following an experience of 10/27/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Michael, Thank you for your review. We have experienced high voulmes of product delays and unfrotunately the items you ordered were impacted. Our website is designed to collect each transaction when the process of an order is completed online. When we are informed that the products ordered are back ordered we update each customer asap. These are uncanny times and we know it's not the best for every customer but we do our best to refund orders like yours when requested. Thank you, Greg Gonzales

• 5 / 5

  

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  The process of ordering was uncomplicated. The product was delivered quicker then indicated on the website. It was exactly what I expected.

  Review of 11/17/21, following an experience of 10/21/21 by A A. *

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• 5 / 5

  

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  The order was received promptly and complete. Everything worked as it should even when others are playing the shipping delay game.

  Review of 11/17/21, following an experience of 10/23/21 by A A. *

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• 5 / 5

  

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  Fast delivery!

  Review of 11/17/21, following an experience of 10/25/21 by A A. *

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• 5 / 5

  

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  Lots of options with clear sizing. Item arrived in reasonable time - no covid excuses

  Review of 11/17/21, following an experience of 10/22/21 by A A. *

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• 5 / 5

  

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  No problems.

  Review of 11/17/21, following an experience of 10/20/21 by A A. *

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• 5 / 5

  

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  Delivery is quick. Try not to need to return something-Return postage and restocking fees are brutal

  Review of 11/17/21, following an experience of 10/26/21 by A A. *

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• 5 / 5

  

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  thanks, i was surprised & very pleased the speed of delivery & quality of product, was outstanding

  Review of 11/17/21, following an experience of 10/24/21 by A A. *

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• 5 / 5

  

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  Everything as expected

  Review of 11/17/21, following an experience of 10/22/21 by A A. *

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• 5 / 5

  

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  All great - they had the product when the others didn't !!

  Review of 11/17/21, following an experience of 10/19/21 by A A. *

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• 5 / 5

  

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  No no

  Review of 11/17/21, following an experience of 10/24/21 by A A. *

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• 5 / 5

  

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  Bestmaterials has excellent prices but even better customer service! Thank you!

  Review of 11/17/21, following an experience of 10/20/21 by A A. *

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• 5 / 5

  

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  Brand named item found a a great price and shipped sooner than the website had indicated. Will seek them out again!

  Review of 11/17/21, following an experience of 10/26/21 by A A. *

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• 4 / 5

  

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  I originally received the wrong order. Their excellent customer service took care of it right away. But there was that unfortunate 4 day delay ... otherwise it would be 5 stars.

  Review of 11/17/21, following an experience of 10/18/21 by A A. *

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• 3 / 5

  

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  The RINO epoxy dual-tube cartridge doesn't fit in my new $67.00 caulking gun. When I asked Best if I should remove the forward alignment plate, or grind out the rear stop pin, so I could actually use this tool, I never received a reply. HINT: When using the gun that cartriges do not go into, remove the rear stop pin, to gain the room needed to insert it. Why have a Customer Service Department, and ignore a question about a brand new tool that you can't use?

  Review of 11/17/21, following an experience of 10/16/21 by A A. *

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• 5 / 5

  

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  Fast shipping. Best price.

  Review of 11/17/21, following an experience of 10/17/21 by A A. *

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• 3 / 5

  

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  No response to a tool-related question.

  Review of 11/17/21, following an experience of 10/16/21 by A A. *

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• 5 / 5

  

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  Great

  Review of 11/17/21, following an experience of 10/18/21 by A A. *

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• 2 / 5

  

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  Waited a very long time with no information provided after placing the order. I was asked to rate the transaction and had to say i had not yet received it. No information was forthcoming still after several more day. I was forced to go on line and chat that i had not received my order. Within a day i began receiving information about the order being processed (what i would have expected a few weeks earlier after my order was first placed). Within a week or so i had my order. The whole process exceeded a month.

  Review of 11/17/21, following an experience of 10/6/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Ronald, We apologize for the delay in sending you updates regarding your order status. This is typically not the case and we will research what transpired. We hope that the product arrived in good condition and we do understand that there was some communication let downs. We will do our best to improve. Sincerely, Greg Gonzales

• 5 / 5

  

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  Shipping was fast and easy

  Review of 11/17/21, following an experience of 10/18/21 by A A. *

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• 5 / 5

  

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  Nice tarps

  Review of 11/17/21, following an experience of 10/17/21 by A A. *

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• 4 / 5

  

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  Found what I was looking for on the site as it was fairly easy to navigate through.

  Review of 11/17/21, following an experience of 9/10/21 by A A. *

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• 5 / 5

  

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  Easy to use web site, delivery was as expected.

  Review of 11/17/21, following an experience of 10/18/21 by A A. *

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• 5 / 5

  

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  The order came quickly and was complete.

  Review of 11/16/21, following an experience of 10/21/21 by A A. *

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• 2 / 5

  

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  Previously, I have had no issues with Best Materials, but this order basically cost me $1K. Shipped too late, even though I paid for expedited shipping.

  Review of 11/16/21, following an experience of 10/21/21 by A A. *

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• 5 / 5

  

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  Good product and shipped quickly.

  Review of 11/13/21, following an experience of 10/20/21 by A A. *

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• 5 / 5

  

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  Difficult to find product was in stock and shipped quickly.

  Review of 11/13/21, following an experience of 10/13/21 by A A. *

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• 5 / 5

  

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  Even though Best Materials had to cancel my last order because the product was not available they were very good to keep in informed and issued a refund. Great communication

  Review of 11/13/21, following an experience of 10/19/21 by A A. *

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• 5 / 5

  

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  Works

  Review of 11/13/21, following an experience of 10/20/21 by A A. *

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• 5 / 5

  

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  excellent

  Review of 11/13/21, following an experience of 10/19/21 by A A. *

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• 5 / 5

  

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  good durable material

  Review of 11/13/21, following an experience of 10/13/21 by A A. *

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• 5 / 5

  

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  Fast shipping, always have what we need to complete our roofs.

  Review of 11/13/21, following an experience of 10/13/21 by A A. *

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• 5 / 5

  

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  Great selection fast shipping, easy web site!

  Review of 11/13/21, following an experience of 10/12/21 by A A. *

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• 3 / 5

  

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  Excellent product, always does the job I need it to. Just wish shipping wasn’t so high. This does not at all reflect my satisfaction with the company. The shipping often costs more than the item I’m ordering.

  Review of 11/13/21, following an experience of 10/18/21 by A A. *

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• 5 / 5

  

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  Very fast service with items I could find in my area.

  Review of 11/12/21, following an experience of 10/17/21 by A A. *

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• 3 / 5

  

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  It took a long time to send a replacement for the broken cover.

  Review of 11/12/21, following an experience of 10/1/21 by A A. *

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• 5 / 5

  

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  Site was easy to use. I had to change my order and everything was easily taken care of with a phone call and e-mail.

  Review of 11/12/21, following an experience of 10/5/21 by A A. *

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• 5 / 5

  

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  Fast Shipping. Prompt Service.

  Review of 11/12/21, following an experience of 10/12/21 by A A. *

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• 5 / 5

  

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  Quick delivery.

  Review of 11/12/21, following an experience of 10/17/21 by A A. *

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• 1 / 5

  

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  The so called high pressure system……. The gun used is extremely cheap, cheap, cheap!!!! I received my materials opened up the box took the high pressure gun out which is actually an extremely cheap grease gun put the thread tape onto the threaded part of the nozzle then hand tightened it while I was threatening it on the female threaded portion broke into pieces. I reached out the best materials they informed me to take a picture attach it to email send it in so I did and received a new gun within five days only to have the exact same thing happen again only this time it happened while I was on a job. I am extremely dissatisfied with this product and have read several other reviews saying the same thing. Please look into this I count on these orders to get jobs done.

  Review of 11/12/21, following an experience of 10/11/21 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Ronald, Thank you for the review and the details on the products that were purchased. We will share your feedback on the quality of the grease gun with the manufacturer. Sincerely, Greg Gonzales

  Answer by A A

  

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  Thank you I appreciate that.

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• 5 / 5

  

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  Great service

  Review of 11/10/21, following an experience of 10/11/21 by A A. *

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• 5 / 5

  

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  Easy site to use, excellent cataloging, transaction and shipment was flawless.

  Review of 11/10/21, following an experience of 10/10/21 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  When contacting the staff via phone, the information given to me was incorrect, i am a retired engineer and understand drawing details. i believe that this is related to a common problem in our service industries regarding STEM functionality of students graduating from our prep schools in the USA. Most folks in this country can quote a quarterbacks statistics for any given team, yet are unable to tell you how to measure an item, or how our government works.

  Review of 11/10/21, following an experience of 10/6/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Arrived timely and in good condition.

  Review of 11/9/21, following an experience of 10/14/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Delivery a couple of days longer than usual. But, was less than 7 business days. Price is competitive on most items even with shipping added. Everything I needed was in stock.

  Review of 11/9/21, following an experience of 10/8/21 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I still haven't received any shipping information after 15 days

  Review of 11/9/21, following an experience of 10/13/21 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Graham, Thank you for your review. Your order is in transit and is scheduled to land 11/1. There was no shipping information available for us to share with you as we were waiting on our source to prepare your order. We were in communication since the 18th with what we had to share. Thank you for being patient in these unusual times. Sincerely, Greg Gonzales

  Answer by A A

  

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  I'll write a better review once I receive my order I kinda wish I had some kind of contact at least i would know you were working on it not use to shipping being so messed up thanks Greg haven't heard from shipping company yet tried to sign on there site didn't go through figured I'd wait till Thursday

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• 5 / 5

  

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  easy to order, delivered promptly

  Review of 11/9/21, following an experience of 10/14/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always fast ship and good selection.

  Review of 11/9/21, following an experience of 10/8/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Exactly as described, fast shipping, performed as expected

  Review of 11/9/21, following an experience of 10/15/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  This is a good tool. These caulking guns are easy to control flow and even work well with liquid mortar. I would definitely recommend and will purchase again.

  Review of 11/9/21, following an experience of 10/13/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  They were true to there word and right on time very nice in the phone and very helpful

  Review of 11/9/21, following an experience of 10/15/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very good, great service. I will order again from Best Materials!

  Review of 11/9/21, following an experience of 10/15/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The enclosures work perfectly and the shipping was fast

  Review of 11/7/21, following an experience of 10/7/21 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I really wish I would STOP receiving emails asking about their service. I just want to buy what I need and move on. One email rating them was fair but this is getting out of hand.

  Review of 11/7/21, following an experience of 10/7/21 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Took 10 days to receive items.

  Review of 11/7/21, following an experience of 10/12/21 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Robert, Thank you for your review. The items purchased have lead times of 1-2 weeks. We do apologize for any misleading inforamation that may have caused some confusion. The 10 days was an accurate leadtime as stated in the items descriptions. Sincerely, Greg Gonzales

• 5 / 5

  

  Edit Flag

  Great service, quick shipping.

  Review of 11/7/21, following an experience of 10/7/21 by A A. *

  *Pseudonymized data at the request of the author

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