Customer reviews for bestmaterials.com

Customer reviews

• 2 / 5

  

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  I ordered 130 6" 1/2 round gutter supports and paid for 130. I only got 117. With no explanation. But the box was marked 130 shipped. When I got to the powder coating shop and actually opened the box and counted , I found to be short 13 supports with clips. When we called to let them know, we'll that didn't go so well. Your company asked us to spread the supports and take a picture of them to prove that we were not lying. I have a receipt of the 117 supports that were powder coated. Why would I only do 117 if that's all I got. The installation of the gutter system is now on hold and well, we are now waiting for someone to contact us and either give me back my money or ship me the 23 supports. Very unprofessional treatment of a customer.

  Review of 11/27/23, following an experience of 10/26/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  The 13pcs you were shorted have been reordered and will be shipped to you as soon as they become available with an expedited shipping request. When companies similar to ours ask for photos of the products that were shipped to a customer it's per the manufacturers request. We don't make false accusations as mistakes happen. We need to show the manufacturer what was received to have them ship what was shorted. It's a process. We apologize for the inconvenience this has caused and the delay with your installation. You will receive the 13pcs that were missing not 23pcs. Again, this is our process when an issue arises with a shipment. Sorry you feel this was unprofessional of us to handle your order in this manner. We have already been in contact with your team and this matter has been resolved. Thank you and have a great week!

• 4 / 5

  

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  My order came out good, was packaged well. Took a bit to get here but that was the delivery service

  Review of 11/27/23, following an experience of 11/13/23 by A A. *

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• 5 / 5

  

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  Items showed up quickly and in excellent shape.

  Review of 11/27/23, following an experience of 11/10/23 by A A. *

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• 5 / 5

  

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  Their product was priced right, was mailed out immediately to me, and was delivered in good condition.

  Review of 11/27/23, following an experience of 11/6/23 by A A. *

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• 5 / 5

  

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  fast delivery

  Review of 11/27/23, following an experience of 10/31/23 by A A. *

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• 5 / 5

  

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  The pipe were very good

  Review of 11/27/23, following an experience of 11/6/23 by A A. *

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• 4 / 5

  

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  The product came as stated in the shipping which is great. I made a mistake in ordering and wish it was easier to change or cancel order but it wasn't that difficult overall. Products were as described and in perfect condition . Overall very good

  Review of 11/27/23, following an experience of 11/11/23 by A A. *

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• 5 / 5

  

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  We were able to purchase a special hard to find fastener from bestmaterials.com. We called support just to confirm something, then proceeded to place the order online. It was easy and straightforward. The best part is despite the published long lead time, we received our order within a few days! Overall, ordering from bestmaterials.com was a pleasure.

  Review of 11/27/23, following an experience of 11/6/23 by A A. *

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• 5 / 5

  

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  EASY TO USE WEBISTE AND ORDERING IS SIMPLE

  Review of 11/27/23, following an experience of 10/31/23 by A A. *

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• 5 / 5

  

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  Best Materials website was easy to navigate, ordering was easy, products arrived on time, and lastly, I received timely emails on the status and delivery of my orders.

  Review of 11/27/23, following an experience of 11/4/23 by A A. *

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• 4 / 5

  

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  they work good we just got them in the ovens was waiting for the element.

  Review of 11/27/23, following an experience of 10/30/23 by A A. *

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• 4 / 5

  

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  The website needs major improvement

  Review of 11/27/23, following an experience of 11/13/23 by A A. *

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• 5 / 5

  

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  specific hardware in stock that I could not find anywhere else

  Review of 11/27/23, following an experience of 10/24/23 by A A. *

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• 5 / 5

  

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  Super easy ordering, fast shipping and great products!

  Review of 11/21/23, following an experience of 10/24/23 by A A. *

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• 5 / 5

  

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  I've ordered before so it was easy to do a repeat order, even if it has been a while

  Review of 11/21/23, following an experience of 10/23/23 by A A. *

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• 5 / 5

  

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  Great products and pricing and fast delivery.

  Review of 11/21/23, following an experience of 10/21/23 by A A. *

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• 4 / 5

  

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  I had a couple problems in the beginning. I sent an email with some questions for a large order I intended to purchase, but did not receive a response, which was disappointing. After a couple of calls, I did get through to a representative who helped me in a timely manner and was polite. I elected to order online ($7k with $7k shipping). I was a bit nervous sending that amount of money to a business I have never heard of before, but this is where they impressed me. I received my order confirmation immediately, as well as at least one email daily to let me know the status. Order was shipped (5500lbs) within a couple of days and delivered not long after. The freight driver was awesome and very accommodating to my unique delivery situation. (Jordan @TST-CF- 5 stars). With the stress-free process of the ordering, shipping, and delivery, I can overlook that my email flew under the radar. Lord knows I have done it too! Thank you for a pleasant business experience! It is rare these days...

  Review of 11/21/23, following an experience of 10/25/23 by A A. *

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• 3 / 5

  

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  Once the item I ordered was shipped, we received in a timely manner. However, I ordered on 10/19/23 and materials didn't ship until 11/1/23. This also happened on a previous order that didn't ship in a timely manner, and I had to cancel that order.

  Review of 11/21/23, following an experience of 10/19/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello, We appreciate the review and the information shared. The item on your order had to be ordered from the manufacturer which caused the delay. We apologize for the inconvenience. We are currently working with our vendor partners to update all lead times on our website. When the item was made available it shipped 3 day select as requested.

• 5 / 5

  

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  I made an error in my order and their sales reps helped me with a refund as well as purchasing the correct item.

  Review of 11/21/23, following an experience of 10/25/23 by A A. *

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• 4 / 5

  

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  Quick easy transaction.

  Review of 11/21/23, following an experience of 10/22/23 by A A. *

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• 2 / 5

  

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  The product is great. The poor rating is because I paid for a quick delivery of 3 days and 5 days later it was shipped. The package arrived late (by 5 days) and was damaged. The product was bent and damaged due to poor shipping. Knowing it would take longer to get a new one, we made the damaged product work.

  Review of 11/18/23, following an experience of 10/17/23 by A A. *

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  Answer by bestmaterials.com

  

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  Hello, We apologize for the inconvenience with shipping dates and damages to the item. The lead time for this item is 1-2 days to prepare the package. This item was shipped directly from the manufacturer and the original ship date was for 10/18 but did not make it on the carrier's truck. When we contacted the manufacturer to let them know of the delay, they did reship 3 day select but it was several days later on the 23rd. We will be glad to issue you the shipping fees in full. If you decide to purchase from our website again, please inform us in advance and we will check if we can offer an additional discount on the next order.

• 5 / 5

  

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  Fast Service!

  Review of 11/18/23, following an experience of 10/18/23 by A A. *

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• 5 / 5

  

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  Got exactly what was ordered and then some. Timely updates on shipping, reasonable price, and adequatly packaged. You can't take forgranted that someone get's it right the first time.

  Review of 11/18/23, following an experience of 10/23/23 by A A. *

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• 5 / 5

  

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  My order arrived as promised and was easy to install.

  Review of 11/18/23, following an experience of 10/16/23 by A A. *

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• 5 / 5

  

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  Great customer service and fast shipping!

  Review of 11/18/23, following an experience of 10/24/23 by A A. *

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• 5 / 5

  

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  I was skeptical after reading those reviews. Communication wasn't that great, but everything came as describe on time.

  Review of 11/18/23, following an experience of 10/26/23 by A A. *

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• 5 / 5

  

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  Excellent customer service

  Review of 11/18/23, following an experience of 10/18/23 by A A. *

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• 5 / 5

  

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  Gray service

  Review of 11/18/23, following an experience of 10/25/23 by A A. *

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• 4 / 5

  

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  Site is good, ordering was easy, delivery took longer than the 3 day’s shipping I paid for, and it’s an expensive but necessary piece of rubber and flashing.

  Review of 11/18/23, following an experience of 10/23/23 by A A. *

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• 5 / 5

  

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  So far I have had great service and the products seem dependable and durable. Time will tell.

  Review of 11/18/23, following an experience of 10/17/23 by A A. *

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• 5 / 5

  

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  I received the material within a few days.

  Review of 11/18/23, following an experience of 10/17/23 by A A. *

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• 4 / 5

  

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  I like it but shipping costs are just too much. A significant percentage of material cost. Maybe the cost is lower than going to store. Not compared yet.

  Review of 11/18/23, following an experience of 10/26/23 by A A. *

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• 4 / 5

  

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  I had a hard time setting up an account. The first one I called in the sales person I talked to wasn’t very helpful. The second time I called a different salesperson helped me. He was more than willing to do whatever I needed everything went smooth. God Bless!

  Review of 11/4/23, following an experience of 10/23/23 by A A. *

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• 1 / 5

  

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  I paid for two day air and received my order 11 days later.

  Review of 11/1/23, following an experience of 10/20/23 by A A. *

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  Answer by bestmaterials.com

  

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  Hello David, The timeline of your order is what caused the delays. The order was placed after business hours on Friday evening. We are closed over the weekend and processed your order Monday morning. The manufacturer ships this item direct to our customers as this is made to order. The item was manufactured and then shipped on 10/27 2nd day air. We did not have all these details to give you at the time of your order. However, we are willing to refund you the shipping amount if you like. Please let us know if we can help you any further.

• 5 / 5

  

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  Very helpful and they shipped on time when we asked them to do so. Very happy

  Review of 10/31/23, following an experience of 10/19/23 by A A. *

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• 5 / 5

  

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  Extremely fast delivery. Excellent product.

  Review of 10/31/23, following an experience of 10/18/23 by A A. *

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• 5 / 5

  

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  Price was great and what I needed was a bit hard to find and the price was very good. They shipped them quickly and reasonably.

  Review of 10/30/23, following an experience of 10/18/23 by A A. *

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• 5 / 5

  

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  This was great! Quick & simple.

  Review of 10/30/23, following an experience of 10/12/23 by A A. *

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• 5 / 5

  

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  Very good product and it arrived on time

  Review of 10/30/23, following an experience of 10/12/23 by A A. *

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• 5 / 5

  

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  i was happy to find a place where I could order just the amount of foam backer rod that I needed. The website was straight forward and there was ample communication about shipping and delivery.

  Review of 10/30/23, following an experience of 10/18/23 by A A. *

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• 5 / 5

  

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  Easy to do

  Review of 10/29/23, following an experience of 10/12/23 by A A. *

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• 5 / 5

  

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  Best Materials is a unique company that really cares about what their Customers think about their buying experience.

  Review of 10/28/23, following an experience of 10/11/23 by A A. *

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• 5 / 5

  

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  Order for complete roof drain lacked the dome/strainer. They made it right immediately, sent missing part next day.

  Review of 10/28/23, following an experience of 10/11/23 by A A. *

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• 5 / 5

  

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  easy transaction, great communication/notifications, prompt shipping. thanks

  Review of 10/27/23, following an experience of 10/15/23 by A A. *

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• 4 / 5

  

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  The customer service staff was helpful with providing spec sheets for the grate that we purchased. This helped ensure that it fit.

  Review of 10/24/23, following an experience of 10/12/23 by A A. *

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• 4 / 5

  

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  Materials and Products are good but the shipping costs are too high. I would buy much much more if the shipping prices were fair.

  Review of 10/24/23, following an experience of 10/12/23 by A A. *

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• 5 / 5

  

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  Great service. Great product!

  Review of 10/23/23, following an experience of 10/10/23 by A A. *

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• 5 / 5

  

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  Nice website, well organized and easy to find items. Also good pricing. Lastly, the shipment was very well packaged with lots of bubble wrap to protect the item. Thank you.

  Review of 10/23/23, following an experience of 10/11/23 by A A. *

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• 5 / 5

  

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  Excellent. The copper tape is exactly for what I was looking. Glad best materials offered this product.

  Review of 10/21/23, following an experience of 10/9/23 by A A. *

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• 5 / 5

  

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  Great service - easy ordering online. My order arrived quickly (way ahead of schedule) & was packaged well.

  Review of 10/21/23, following an experience of 10/9/23 by A A. *

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• 1 / 5

  

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  The product is not as advertised on the page. The item is actually a strong yellow / Gold color. Customer service is unwilling to provide a workable solution to providing the incorrect product.

  Review of 10/21/23, following an experience of 10/9/23 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Evan, We have investigated and addressed your concern and thank you for sharing that the photo on our site does not match the actual item shipped. Since then, we have updated the photos on our site and will be sending you a return label soon.

• 4 / 5

  

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  Ordering, shipping and customer service were all excellent with no problems.

  Review of 7/25/22, following an experience of 9/15/21 by A A. *

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• 5 / 5

  

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  Had a need for a TPO 1 way roof breather vent. Local supply didn't have what I needed. Best materials had it and delivered within a couple days. Got the job done and customer is happy. That makes me happy too. I'll buy again from them when the need arises with confidence

  Review of 3/18/22, following an experience of 2/15/22 by A A. *

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• 5 / 5

  

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  Excellent service

  Review of 3/18/22, following an experience of 2/17/22 by A A. *

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• 4 / 5

  

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  My initial order for a simple drain cover came without the screws, but after I called in, they had me the screws in a couple of days. I was disappointed that I paid for premium delivery, but couldn't take advantage of it without the screws. Everyone I dealt with was friendly and professional.

  Review of 3/18/22, following an experience of 2/17/22 by A A. *

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• 5 / 5

  

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  Good experience

  Review of 3/18/22, following an experience of 2/16/22 by A A. *

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• 5 / 5

  

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  Excellent

  Review of 3/18/22, following an experience of 2/16/22 by A A. *

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• 5 / 5

  

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  Good deal Good jod

  Review of 3/18/22, following an experience of 2/17/22 by A A. *

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• 5 / 5

  

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  Clean service, quick delivery and quality materials.

  Review of 3/18/22, following an experience of 2/16/22 by A A. *

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• 5 / 5

  

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  Used this company twice and they have not let me down so far. Plan on continuing business with them .

  Review of 3/18/22, following an experience of 2/8/22 by A A. *

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• 2 / 5

  

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  What I ordered was not in stock. Best Materials does not have a handle on their inventory.

  Review of 3/18/22, following an experience of 2/14/22 by A A. *

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• 5 / 5

  

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  Christina in Shipping is the example of customer service. She navigated thru a very difficult situation with a transporter who had not responded to multiple inquiries for a shipment that was three weeks beyond the advertised delivery date with a non-working answering system to ultimately find my product and get it to my jobsite. Her commitment to customer service was refreshing and should be rewarded!

  Review of 3/18/22, following an experience of 2/3/22 by A A. *

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• 5 / 5

  

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  Good service

  Review of 3/17/22, following an experience of 2/14/22 by A A. *

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• 1 / 5

  

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  Way to much time wasted on e-mails instead of quality control!

  Review of 3/17/22, following an experience of 2/12/22 by A A. *

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• 5 / 5

  

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  Quick professional service.

  Review of 3/15/22, following an experience of 2/9/22 by A A. *

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• 4 / 5

  

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  Their website was just a bit touchy to maneuver… But other than that they did a good job, even though they could not get the product that I desired they gave a prompt refund of my money

  Review of 3/15/22, following an experience of 2/4/22 by A A. *

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• 1 / 5

  

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  Said it was in stock, 2 weeks later it is 6-8 weeks out on back order. Credit card already billed even though they didn't have the product.

  Review of 3/15/22, following an experience of 2/16/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Andrew, Thank you for your review. We understand your frustrations with our website and the transaction process. We are currently working with our API team to add a function that will display live inventory status. We are unable to stock each item in our warehouse and do ask our suppliers to fulfill orders when necessary. The transaction is immediate when submitted and we are able to refund orders when applicable. We apologize for not meeting your expectations. Sincerely, Greg Gonzales

• 5 / 5

  

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  Would recommend

  Review of 3/15/22, following an experience of 2/13/22 by A A. *

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• 5 / 5

  

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  great product , with a good price.

  Review of 3/14/22, following an experience of 2/17/22 by A A. *

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• 3 / 5

  

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  Good products, poor in communication.

  Review of 3/14/22, following an experience of 2/16/22 by A A. *

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• 5 / 5

  

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  quick and accurate shipment

  Review of 3/14/22, following an experience of 2/10/22 by A A. *

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• 5 / 5

  

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  The product arrived in excellent condition due to the fantastic packing. It also arrived in a timely manner.

  Review of 3/14/22, following an experience of 2/16/22 by A A. *

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• 5 / 5

  

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  Order was easy. Delivery was quick. Product was perfect. Thanks

  Review of 3/12/22, following an experience of 2/10/22 by A A. *

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• 5 / 5

  

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  Navigating the site was easy and shipping was fast and packed well arriving as predicted.

  Review of 3/12/22, following an experience of 2/11/22 by A A. *

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• 5 / 5

  

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  This product is a good clean option for mounting a 4x4 post to the top deck of a porch. It is heavy duty and straight forward to mount. The thickness of the metal make it very stable and the low profile makes it easy to cover with moulding if you choose.

  Review of 3/12/22, following an experience of 2/1/22 by A A. *

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• 1 / 5

  

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  We have been trying for 1 weeks to get replacement for this Karnak#100AF Non Fibered Asphalt Emulsion, or ask if we can have the distributors address so we can go up to Renton and pick it up ourselves, and delete the extremely high shipping costs we were charged for this product. We received 2 ea of the 5 ea. 5 gallon contrainers, and one came with no packaging material around the product, the lid came off during shipping and the paint mess all over inside the box. I have been trying to get Customer Service to help us and it's taking another week with still not enough answers. We were told we did not have to ship back the 1 each 5 gallon container as it was unusable and a mess (greatly appreciated that). We really want someone to contact us to get this take care of. They have our emails and phone number.

  Review of 3/12/22, following an experience of 2/8/22 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Christine, Thank you for your review. We apologize for the delayed response to the shipping damages. We did have to initiate a claim that launches an investigation into our shipment to you. I do see we issued a credit for the 4 pails and the freight cost for the items that did not make it to you. We will address the packing concerns with the manufacturers and our departments that handle damaged shipments. Sincerely, Greg Gonzales

  Answer by A A

  

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  Dear Mr. Gonzales, We did receive our credit. Thank you, Christine Angelmyer, Operations Support Coordinator

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• 5 / 5

  

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  Products were easy to find at bestmaterials.com

  Review of 3/10/22, following an experience of 2/12/22 by A A. *

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• 5 / 5

  

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  All aspects of my order, from dealing with the website, to shipping and finally delivery of the product were outstanding.

  Review of 3/10/22, following an experience of 2/14/22 by A A. *

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• 5 / 5

  

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  Great item selection, great pricing and faster than expected shipping! Very happy!

  Review of 3/10/22, following an experience of 2/9/22 by A A. *

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• 5 / 5

  

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  great product selection, great pricing.

  Review of 3/10/22, following an experience of 2/6/22 by A A. *

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• 3 / 5

  

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  it cost way to much to ship

  Review of 3/10/22, following an experience of 2/8/22 by A A. *

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• 2 / 5

  

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  well on 2/8/22 i ordered a butane tank to be used as a water holding tank for home boiler, we at the time were working on tank for a home, so when i ordered your tank, and got off the phone with best buy, i called my friend to tell him i ordered a tank, he yells im outside your house with a modified tank! with in 30 minutes i cancelled your order. i happen to speak to the same guy i order the new tank, went to the computer to formally cancel the order got a number and that in three to five days my credit card would be refunded. we are now the 19th of feb? then got a email from bestmaterials and they said tank is out of stock, and best buy would be refunding my money?? how would you rate the deal?

  Review of 3/6/22, following an experience of 2/8/22 by A A. *

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• 5 / 5

  

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  Navigation on the site was easy. Easily found what I was looking for, and it was something that I could not find elsewhere. This was my first time on the site, but I encountered no learning curve. Price seemed fair, but shipping charges hurt and as a result Amazon's net price on some items was less. That said, believe it or not, this site had items Amazon did not. And,Oh, delivery was quite quick, so no problems there.

  Review of 3/6/22, following an experience of 2/10/22 by A A. *

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• 5 / 5

  

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  Easy to use website, fast delivery.

  Review of 3/6/22, following an experience of 2/9/22 by A A. *

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• 5 / 5

  

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  Fair Price.. Good Quality

  Review of 3/6/22, following an experience of 2/3/22 by A A. *

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• 5 / 5

  

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  Best material is the only one who carries what I need

  Review of 3/6/22, following an experience of 2/9/22 by A A. *

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• 5 / 5

  

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  Great phone service, website was a little hard to find what I wanted, but they helped my by phone find the material I needed from the online site. Delivery was a day earlier than expected.

  Review of 3/6/22, following an experience of 2/9/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Prompt fulfillment of our order.

  Review of 3/6/22, following an experience of 2/9/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very good service and product. Never a problem

  Review of 3/6/22, following an experience of 2/10/22 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Parts were available and shipped quickly.

  Review of 3/6/22, following an experience of 1/29/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  The order came correctly and quickly! This is the second time I ordered it with these results.

  Review of 2/25/22, following an experience of 2/1/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  recommended.

  Review of 2/25/22, following an experience of 2/3/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  It was fast, received sooner than expected.

  Review of 2/25/22, following an experience of 2/8/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  From ordering materials to delivery is flawless. Items delivered perfectly as described. Will continue to use as needed

  Review of 2/25/22, following an experience of 2/3/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good company to purchase from. No nonsence

  Review of 2/25/22, following an experience of 2/7/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always get what I want quickly unless its out of stock. But when that happens they are quick to follow up with alternatives.

  Review of 2/25/22, following an experience of 2/2/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  DELIVERY WAS FAST, PRODUCT MATCHED DESTRICPTION. GREAT SELLER

  Review of 2/25/22, following an experience of 2/1/22 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  User friendly website, easy ordering, fast shipment.

  Review of 2/25/22, following an experience of 1/31/22 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  I ordered 4 cartons of 100' of the fry reglet.... they sent me 40' instead. It has been three days and 3 calls and emails and no return call. Salina Rodriguez was the sales person that helped me and won't contact me back.

  Review of 2/25/22, following an experience of 1/26/22 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Matthew, we apologize for the mistake and will have this resolved by end of day. Salina is no longer with us and the call may have slipped her mind before her departure. We have the team working on a solution asap. Sincerely, Greg Gonzales

• 5 / 5

  

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  Quick and easy ordering, quick shipping and item was exactly what I needed

  Review of 2/25/22, following an experience of 1/31/22 by A A. *

  *Pseudonymized data at the request of the author

Reviews displayed in chronological order