Customer reviews for bestmaterials.com

Customer reviews

• 5 / 5

  

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  Everything is in order. Love the new stamping shoe's.

  Review of 5/9/24, following an experience of 4/22/24 by A A. *

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• 5 / 5

  

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  All the products I looked at right about even tried, Best Materials. probably for my Butterfield Clear stone sealant is the best and dealing with your staff and service people, they made it very easy and efficient to purchase the product year over year.

  Review of 5/9/24, following an experience of 4/17/24 by A A. *

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• 5 / 5

  

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  product came in as ordered. very happy

  Review of 5/9/24, following an experience of 4/18/24 by A A. *

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• 3 / 5

  

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  Good product but shipping was slow. Arrived too late to finish project . Went another direction in finishing project

  Review of 5/9/24, following an experience of 4/9/24 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Jeffrey, I'm sorry we weren't able to get the material to you in a more timely manner. We do everything we can to ship expeditiously. Unfortunately, we don't always have material available to meet our own expectations. Hopefully you don't have the same experience in the future. Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext:7704 1-602-598-7704 bporell@bestmaterials.com

• 5 / 5

  

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  Finding the product that I ordered was from redirect from another site, but once I was where I needed to be it was simple and efficient to get the order posted and delivered. The time frame from order to delivery was accurate and seamless.

  Review of 5/9/24, following an experience of 4/1/24 by A A. *

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• 5 / 5

  

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  Website was easy to navigate and ordered product - Lucas 800 UB Adhesive 1G. Unfortunately, wrong size of product was delivered. Contacted Customer Service-Sales who addressed the error immediately. Best Materials shipped correct product size UPS OVERNIGHT AIR - which was delivered to my doorstep the next day. Wow! Outstanding Customer Service. 5 Stars. Thx

  Review of 5/5/24, following an experience of 4/12/24 by A A. *

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• 5 / 5

  

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  Fast and what I was looking for. Thankyou

  Review of 5/5/24, following an experience of 4/12/24 by A A. *

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• 5 / 5

  

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  The site wasn't the best, but your customer server ice is outstanding

  Review of 5/5/24, following an experience of 4/9/24 by A A. *

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• 5 / 5

  

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  Ordering is straight forward and easy. Good info on the products. Videos are retro but still helpful.

  Review of 5/5/24, following an experience of 4/3/24 by A A. *

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• 2 / 5

  

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  Delivery is EXTREMELY slow.

  Review of 5/5/24, following an experience of 4/9/24 by A A. *

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• 3 / 5

  

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  Didn’t receive 1 item in my order

  Review of 5/5/24, following an experience of 4/3/24 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Caleb, According to UPS tracking this item was delivered on 04/11/22 and signed for by you. Were you by chance referring to the other item on the order that was discontinued? Thank you, Best Materials

• 5 / 5

  

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  Super easy to order and shipped very quickly.

  Review of 5/5/24, following an experience of 4/1/24 by A A. *

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• 2 / 5

  

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  Still have NOT received my order.

  Review of 4/30/24, following an experience of 3/8/24 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Carlton, I'm sorry to hear that you have not received your order yet. Can you tell me if you received the email notification that was sent to you on 03/14? Sometimes they find their way to the junk mail folder, so you may also want to check that as well. In case you did not receive the email, your order is set to ship on 04/19. If you would like to discuss further, you may contact us at logistics@bestmaterials.com. Thank you, Best Materials

• 5 / 5

  

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  Needed to make a return, and they made it easy. Appreciate that.

  Review of 4/30/24, following an experience of 3/31/24 by A A. *

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• 5 / 5

  

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  Been having problems with my (flat) roof drain constantly clogging and allowing water in the building. This will do the job. East to install.

  Review of 4/30/24, following an experience of 4/5/24 by A A. *

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• 5 / 5

  

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  A Good product, great price and fast shipping. Would highly recommend!

  Review of 4/30/24, following an experience of 4/1/24 by A A. *

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• 5 / 5

  

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  High quality materials for roofing. Fast delivery. Decent prices.

  Review of 4/30/24, following an experience of 4/4/24 by A A. *

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• 5 / 5

  

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  great service and company to work with

  Review of 4/30/24, following an experience of 4/4/24 by A A. *

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• 5 / 5

  

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  We had the product # and was able to type that in & find the product easily. Delivery was when they said it would be & they kept us informed along the way.. Great experience!

  Review of 4/30/24, following an experience of 4/7/24 by A A. *

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• 4 / 5

  

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  Received it very quickly.

  Review of 4/30/24, following an experience of 4/2/24 by A A. *

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• 5 / 5

  

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  It was very smooth

  Review of 4/30/24, following an experience of 4/3/24 by A A. *

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• 5 / 5

  

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  very good

  Review of 4/30/24, following an experience of 4/4/24 by A A. *

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• 3 / 5

  

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  In talking to customer service they were unable to just take my order over the phone which is reduntantly a waste of time to have customer service that can't provide service and then accounting was unable to provide a receipt reflecting the last four digits of the card I used (which my accounting department requires for submittal) Not to mention shipping cost was astronomically untenable

  Review of 4/27/24, following an experience of 4/1/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Nicholas, I am sorry to hear that you did not receive the service you wanted. Let me try to explain. We don't have a sales counter for call in orders. We are a web-based business, and orders are to be placed on our website. As far as the receipt issue. I'm not sure you spoke to someone in our accounting department. We often provide the type of receipt you speak of when asked. I ran some additional estimates with various freight carriers. Your freight costs were right in line with what I received. I can tell you that freight companies have increased their rates on "bulky", low weight (low density) items. This actually started during the pandemic and hasn't improved. I would be happy to discuss this further if you would like to contact me. Please email me at bporell@bestmaterials.com. My direct phone line is: 602-598-7704. Thank you, Bert Porell - Best Materials Assistant Manager

• 5 / 5

  

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  Best Materials delivered as advertised, as they have in the past for me. I needed a specialized product for structural repairs to a concrete foundation, and Best Materials shipped in a very timely manner.

  Review of 4/27/24, following an experience of 3/28/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  We have been using Best Material to supply our business for sometime now. Certain materials our main suppliers dont have Best Materials does ! Competitive pricing, orders are received in a timely manor. Great inventory selection . Warmest Regards Rylee Ann Roofing

  Review of 4/27/24, following an experience of 4/3/24 by A A. *

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• 5 / 5

  

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  Very helpful

  Review of 4/27/24, following an experience of 4/3/24 by A A. *

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• 2 / 5

  

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  I placed an order and received a confirmation email. A week later I still had not received any shipping info, so I emailed the sales department. After about 5 days with no reply I called, and found out that the product was in stock but nothing had been done to ship it. At that point I didn't have the time to wait for shipping so I canceled the order - which took another phone conversation and email.

  Review of 4/25/24, following an experience of 3/15/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello John, You're right, this type of error should never have happened. Unfortunately, it was a case of human error, and we hope that you will give us another chance in the future. Thank you, Best Materials

• 5 / 5

  

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  Order was small but showed up quickly and was packaged very well. Best materials are arguably the best.

  Review of 4/25/24, following an experience of 3/26/24 by A A. *

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• 4 / 5

  

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  Web site could use work. Not clear about necessity to establish an account before ordering. Website has no Mobile View - so awkward at best for smartphones. Shipping cost are obscene - very light and not large product for $72 and then $54 to ship... wtf?

  Review of 4/23/24, following an experience of 3/23/24 by A A. *

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• 1 / 5

  

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  Did not fill order I had to cancel.

  Review of 4/23/24, following an experience of 3/27/24 by A A. *

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  Answer by bestmaterials.com

  

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  Hello Rudy, I see that we notified you on 03/29 that we were unable to source the item you had ordered and would need to cancel the order. I do apologize for any inconvenience this may have caused. Please feel free to reach out to us at logistics@bestmaterials.com if you would like to discuss further. Thank you.

• 4 / 5

  

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  I had not received my order after about 10 days and because of one of these emails I responded I had not received my order yet. Best Materials reached out and corrected the issue right away. This was not my first order from Best Materials and I had a great experience with the first order. I will be ordering from you in the future.

  Review of 4/23/24, following an experience of 3/15/24 by A A. *

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• 5 / 5

  

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  Easy check out and fast shipping and delivery.

  Review of 4/18/24, following an experience of 3/28/24 by A A. *

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• 5 / 5

  

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  Perfect size thanks to the Salesperson

  Review of 4/18/24, following an experience of 3/22/24 by A A. *

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• 2 / 5

  

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  Shipping prices are totally inflated and outrageous! Shipping cost were nearly as much as the actual items that I ordered.

  Review of 4/18/24, following an experience of 3/22/24 by A A. *

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  Answer by bestmaterials.com

  

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  Hello John, It does appear that shipping is high. Had you contacted anyone here yet to address that? I will recalculate the shipping and see if we can't get you a little money back.

• 5 / 5

  

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  website is easy to search, checkout process was simple

  Review of 4/18/24, following an experience of 3/26/24 by A A. *

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• 5 / 5

  

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  Easy website to navigate. Fast shipment with product

  Review of 4/18/24, following an experience of 3/27/24 by A A. *

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• 5 / 5

  

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  The order I placed arrived in a timely manner and the cost of the products was fair. Will definitely order from them again when the need arises. Thank you for the prompt service.

  Review of 4/18/24, following an experience of 3/26/24 by A A. *

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• 5 / 5

  

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  They had a product I really needed that I couldn't find anywhere else!

  Review of 4/18/24, following an experience of 3/24/24 by A A. *

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• 5 / 5

  

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  Perfect for the project

  Review of 4/18/24, following an experience of 3/21/24 by A A. *

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• 5 / 5

  

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  Best Materials sent me my order in a timely manner and while I have not yet installed the louvres they appear to be as advertised.

  Review of 4/18/24, following an experience of 3/26/24 by A A. *

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• 5 / 5

  

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  Fast shipping

  Review of 4/18/24, following an experience of 3/26/24 by A A. *

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• 5 / 5

  

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  Licensed contractor. Never used carbon fiber stables before, They are not available at stores store near me. Like them a lot and like that. I'm able to access hard to find materials in a timely manner

  Review of 4/4/24, following an experience of 3/22/24 by A A. *

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• 4 / 5

  

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  Good web interface. Easy to find the correct material for the job. Shipping was fast. Would have been 5 stars if shipping had a less expensive option.

  Review of 4/2/24, following an experience of 3/18/24 by A A. *

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• 5 / 5

  

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  The product was described accurately. It's not easy to find, but they had the correct product. They shipped it quickly. very satisfied. Add this business to my list. 👍 #GreatService #HappyCustomer

  Review of 3/31/24, following an experience of 3/19/24 by A A. *

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• 5 / 5

  

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  Good

  Review of 3/31/24, following an experience of 3/19/24 by A A. *

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• 5 / 5

  

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  Good communication, quick delivery. Good quality

  Review of 3/30/24, following an experience of 3/16/24 by A A. *

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• 5 / 5

  

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  fast shipping.

  Review of 3/30/24, following an experience of 3/18/24 by A A. *

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• 4 / 5

  

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  My overall experience was great. The part came exactly as it was described on the site. The part I ordered seed a little expensive but I don't know much about roofing material costs so I can't truly say one way or the other. Just be prepared to pay for shipping.

  Review of 3/30/24, following an experience of 3/10/24 by A A. *

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• 5 / 5

  

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  Exactly what I needed! Fast service with fast shipping!!! Thank you!!!

  Review of 3/30/24, following an experience of 3/18/24 by A A. *

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• 5 / 5

  

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  The website was very easy to navigate. The item was as described and shipping was faster than expected..

  Review of 3/30/24, following an experience of 3/18/24 by A A. *

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• 5 / 5

  

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  Easiest site to navigate. Cart is a breeze and shipping quotes are great. Can't say anything negative! Fantastic work Best Materials!!

  Review of 3/30/24, following an experience of 3/15/24 by A A. *

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• 5 / 5

  

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  Had a product that I need for the job

  Review of 3/30/24, following an experience of 3/18/24 by A A. *

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• 3 / 5

  

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  Too long to get stock product to me the customer. It only shipped after I called to see status. Still do not have it on 3/25/24.

  Review of 3/30/24, following an experience of 3/7/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Charles, Unfortunately, when your order was placed we did not have stock on hand. And though I did return your call on the 15th, I did not follow up with the voicemail I left. I apologize for our lack of communication. I hope you will be willing to give us another chance in the future.

• 5 / 5

  

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  Always quick and reliable

  Review of 3/26/24, following an experience of 3/14/24 by A A. *

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• 5 / 5

  

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  Courteous and effficient

  Review of 3/22/24, following an experience of 3/4/24 by A A. *

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• 5 / 5

  

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  Fast shipping, product as described, perfect seller. thanks.

  Review of 3/21/24, following an experience of 3/9/24 by A A. *

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  Answer by bestmaterials.com

  

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  Eliseo, thank you for your review. We strive for every order to be as smooth as possible. Thank you again.

• 5 / 5

  

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  Quick shipping and no issues

  Review of 3/20/24, following an experience of 2/26/24 by A A. *

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• 5 / 5

  

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  Shipping right on time

  Review of 3/20/24, following an experience of 3/8/24 by A A. *

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• 5 / 5

  

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  shipping but the products slower than expected but great quality and good website.

  Review of 3/20/24, following an experience of 3/4/24 by A A. *

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• 5 / 5

  

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  Was good customer service and quick delivery from USA to Canada

  Review of 3/20/24, following an experience of 3/6/24 by A A. *

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• 5 / 5

  

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  Great price and quick delivery.

  Review of 3/20/24, following an experience of 2/23/24 by A A. *

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• 5 / 5

  

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  Easy process. Fast delivery. Got what I needed

  Review of 3/20/24, following an experience of 2/26/24 by A A. *

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• 5 / 5

  

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  Shipping was good and the product was even better

  Review of 3/20/24, following an experience of 2/26/24 by A A. *

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• 4 / 5

  

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  Shipping was delayed several days

  Review of 3/20/24, following an experience of 2/27/24 by A A. *

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• 4 / 5

  

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  Good selection, fast turn around, pricey shipping for Canada

  Review of 3/20/24, following an experience of 2/26/24 by A A. *

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• 5 / 5

  

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  They provided the product as requested, also went above and beyond when I called asking questions about the product delivery.

  Review of 3/20/24, following an experience of 2/21/24 by A A. *

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• 2 / 5

  

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  I ordered a 5"x3" reducer, I got a 6"x4" reduce, which is unusable for my project. How do I return this item?

  Review of 3/20/24, following an experience of 2/23/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Thank you for reaching out to us regarding the error. If you would please email us at logistics@bestmaterials.com to process the return. Unfortunately, we do not offer a 5" x 3" reducer. The item number you ordered was a 5" x 4". Regardless, we will take care of the return and credit your card.

  Answer by A A

  

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  Thanks, what do I need to return the reducer?

  Answer by bestmaterials.com

  

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  Big apology for the late reply. If you would please reach out using our logistics@bestmaterials.com address I will process the credit. Don't worry about returning the product.

  Answer by A A

  

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  I still have not received any information on how to return item for credit.

  Answer by bestmaterials.com

  

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  Please email me at logistics@bestmaterials.com.

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• 4 / 5

  

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  It was possible to order the product after waiting 2 years for availability. Shipping cost we excessive.

  Review of 3/20/24, following an experience of 2/28/24 by A A. *

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• 5 / 5

  

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  good service

  Review of 3/20/24, following an experience of 3/8/24 by A A. *

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• 5 / 5

  

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  Site was very easy to use. They delivered on time.

  Review of 3/20/24, following an experience of 3/5/24 by A A. *

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• 5 / 5

  

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  good

  Review of 3/20/24, following an experience of 2/29/24 by A A. *

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• 2 / 5

  

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  The materials order weren’t available and no timeline was available for when they would be. I had to cancel the order and find another supplier at a cost of ~15% more.

  Review of 3/20/24, following an experience of 2/23/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hi Reginald, I'm sorry that we weren't able to complete your order for you. There are some items that simply require time to process for shipping. Yours was one of those items. We do provide an estimated lead time for processing orders for shipment for most items. Yours stated a 1-2 day lead time which would be typical. I would love to answer any other questions you might have in order to improve our online communications. You may reach me at logistics@bestmaterials.com. Thank you for your feedback.

• 4 / 5

  

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  This product was no longer available, Best Materials called me to verify that I would be OK with the replacement product, also made by Senco. I appreciate that they called me to OK this.

  Review of 3/20/24, following an experience of 3/2/24 by A A. *

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• 5 / 5

  

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  Accurate delivery time

  Review of 3/20/24, following an experience of 2/20/24 by A A. *

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• 5 / 5

  

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  Fast delivery. Hard to find item.

  Review of 3/15/24, following an experience of 2/20/24 by A A. *

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• 5 / 5

  

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  Great Inventory. Fast Shipping. Friendly Staff.

  Review of 3/15/24, following an experience of 2/14/24 by A A. *

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• 5 / 5

  

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  I like it. The order was placed quickly. delivery was also fast. I will order more.

  Review of 3/15/24, following an experience of 2/20/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Was able to easily find & order what I needed. Shipped & arrived in a timely manner.

  Review of 3/15/24, following an experience of 2/16/24 by A A. *

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• 3 / 5

  

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  Didn't realize I was going to pay an extra $17 for shipping to order $15 of rollers. Due to shipment coming from Texas and Arizona 😕

  Review of 3/15/24, following an experience of 2/13/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Robert, I'm not sure I understand what you mean by "extra" shipping. Shipping charges are clearly displayed prior to check out. I would be happy to address any questions you may have regarding your order. Please contact me at logistics@bestmaterials.com. 

• 5 / 5

  

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  Had exactly what I needed.

  Review of 3/15/24, following an experience of 2/15/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service installed and satisfied

  Review of 3/12/24, following an experience of 2/11/24 by A A. *

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• 5 / 5

  

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  Everything good

  Review of 3/12/24, following an experience of 2/12/24 by A A. *

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• 4 / 5

  

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  Lots of stuff on website so finding what you need can be tricky, but once that is accomplished it is smooth sailing from there.

  Review of 3/12/24, following an experience of 2/16/24 by A A. *

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• 5 / 5

  

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  Very good, efficient.

  Review of 3/12/24, following an experience of 2/16/24 by A A. *

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• 5 / 5

  

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  Excellent service and quick delivery!

  Review of 3/12/24, following an experience of 2/16/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  No problems with dealing with them. Fast shipping, product was accurate, and properly packaged

  Review of 3/12/24, following an experience of 2/12/24 by A A. *

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• 5 / 5

  

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  It was quick and easy to find the product I was looking for. I am a repeat customer. Best materials made the recommendation the first time and the NP100 performed better than anticipated, we are expanding our use in the facility.

  Review of 3/12/24, following an experience of 2/16/24 by A A. *

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• 1 / 5

  

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  I ordered expandable foam closures and paid $127 for 3 day shipping. I ordered them the morning of February 9th and received them February 21st. I called wanting my $127 back for the 3 day shipping I paid extra for and was told…that’s really not how 3 day shipping work, it can take up to 14 days! Like what?! If that was the case I would have saved my $127 dollars and clicked the “10-14 days” option on shipping!

  Review of 3/12/24, following an experience of 2/9/24 by A A. *

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  Answer by bestmaterials.com

  

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  Nicholas, My sincerest apologies if that is the response you received. There are no excuses. I would like to give a brief explanation of how shipping is defined. Shipping is the actual time spent, excluding weekends, in transit beginning when the shipper receives the item or items to be shipped up to the end destination. This is how it works with any business that ships material. However, this does not excuse how the explanation was provided to you. If you would like to discuss further you can reach me at logistics@bestmaterials.com.

• 1 / 5

  

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  First time using the product it splits into two…

  Review of 3/11/24, following an experience of 2/9/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy order, quick delivery

  Review of 3/11/24, following an experience of 2/15/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Best Materials ships quickly and orders are always correct. The website materials descriptions are informative to help make the best purchasing decisions

  Review of 2/29/24, following an experience of 2/11/24 by A A. *

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• 4 / 5

  

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  Not the most user friendly but good enough to get the job done

  Review of 2/29/24, following an experience of 2/7/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Delivered what i ordered

  Review of 2/29/24, following an experience of 2/12/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Best Materials continues to offers the best service, best products and best prices. Month after month, year after year, I can count on Best Materials to come through when I need materials. Thank you!

  Review of 2/29/24, following an experience of 2/11/24 by A A. *

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• 4 / 5

  

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  Locating the product I needed on the website was easy.

  Review of 2/29/24, following an experience of 2/6/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Shouldn’t have needed to ask for shipping info.

  Review of 2/29/24, following an experience of 1/30/24 by A A. *

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• 4 / 5

  

  Edit Flag

  Product is perfect. Just took a lot longer to receive than I expected. I will definitely be using best materials from now on.

  Review of 2/29/24, following an experience of 1/26/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Good

  Review of 2/29/24, following an experience of 1/31/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to order what I needed, and shipping was fast at a reasonable cost.

  Review of 2/29/24, following an experience of 1/31/24 by A A. *

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• 5 / 5

  

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  Made it easy to find the 13” dome I needed. Seem to be exactly what I needed

  Review of 2/29/24, following an experience of 2/5/24 by A A. *

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Reviews displayed in chronological order