Customer reviews for bestmaterials.com

Customer reviews

• 3 / 5

  

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  My problem was it was an expensive roller and it cost more to do a quick ship than the roller, both were expensive, in my opinion, And it didn't end up of working. UGH

  Review of 8/23/24, following an experience of 5/17/24 by NANCY W.

• 5 / 5

  

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  Only the Best! Better than all the rest!

  Review of 8/23/24, following an experience of 5/3/24 by CHARLES G.

• 5 / 5

  

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  Was a really good price and came in a timely manner.

  Review of 8/23/24, following an experience of 4/26/24 by JENNIFER B.

• 5 / 5

  

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  Will recommend.

  Review of 8/23/24, following an experience of 6/12/24 by MARK J.

• 5 / 5

  

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  I purchased pearl 14 inch masonary brick saw at the lowest price I could find from best materials. A great price. I'm very pleased with the price and the quality of the product. It arrived at my home in a timely manner. I would recommend purchasing from best materials. The whole process was hassle free.

  Review of 8/23/24, following an experience of 7/2/24 by ANTHONY R.

• 5 / 5

  

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  Shipping was quick, small error in quantity shipped was promptly and easily corrected.

  Review of 8/23/24, following an experience of 6/24/24 by MARVIN G.

• 1 / 5

  

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  I ordered a drain cover and when it got here the box was damaged. The part was unharmed but did not fit the pipe I had ordered it for. I attempted to return the part but it would have cost a total of $80 in shipping and "restocking" fees. I had paid $100 for the part so this is absurd. When I asked if there was anything they could do about these extra costs they told me that there was nothing they could do because it had shipped directly from the warehouse. Pretty disappointing over all and now I have a part that doesn't fit.

  Review of 8/22/24, following an experience of 7/15/24 by KENYA L.

  Answer by bestmaterials.com

  

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  Hello Kenya, It does seem absurd. Why should you have to pay anything for an incorrectly ordered item? You did of course call us at the 1-800 number on the top of every page on our website to verify that you were ordering the correct item, right? Of course, if we had shipped it wrong we would have paid for all the related charges to get you the correct item, without question. Anyway, I would be happy to credit you for the shipping, and you can keep the part. Does that sound better? I'll do that now. Thank you,

• 5 / 5

  

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  Customer service is outstanding. Every time I order products the delivery is amazingly quick.

  Review of 8/22/24, following an experience of 7/11/24 by ROSE R.

• 4 / 5

  

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  Their response to questions and efficiency of getting product shipped is great. The $80.86 shipping fee for a 10 pound box was obscene. At first I thought it was just a place holder to be trued up after the actual shipping label was printed, but nope. It stood at $80.86.

  Review of 8/22/24, following an experience of 7/17/24 by RICHARD W.

• 1 / 5

  

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  Would give 0 stars if I could. You guys charge EXORBITANT prices for ALL shipping and I paid a REALLY exorbitant price for 2 day shipping but you didn't bother to tell me for 2 days that it wasn't in stock. I called after 2 days only to find out that no one had any idea about the status of my order. I got a call back later to find out that it wasn't in stock and you didn't know when you would receive it. Why would someone pay through the ass for 2 day shipping if their order wasn't urgent? Answer: It's not AT ALL urgent to you! This behavior demonstrates ZERO respect for your customers. Z-E-R-O!

  Review of 8/22/24, following an experience of 7/9/24 by WILLIAM N.

  Answer by bestmaterials.com

  

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  Hello William, I don't really expect to change your mind, but some things you should know and some you didn't mention. It is at least as disappointing to us as to our customers when we are unable to fulfill their needs. Failure is not something I take lightly. Having said that, we notified you on the day your order came in that we were attempting to get you an estimated shipping date. We would only do this if the material was not on hand. As our website states, there is a typical lead time to ship of 10-15 business days for that item. That lead time is based on order quantity and on hand quantity. And the order processing to ship time is separate from the actual shipping, or transit time. Regarding shipping costs. Those are not our prices. Shipping costs are determined by the various carriers, package or freight, based on current market conditions and supplied to our site from their respective site. Your review, while understandable, is based on certain assumptions on your part. As well as some inaccuracies portraying our level of respect. I do hope that you will give us another opportunity to serve you, but I would also understand if you don't. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 5 / 5

  

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  The item that I ordered was well illustrated on the website. Quick shipping.

  Review of 8/22/24, following an experience of 7/18/24 by MICHAEL M.

• 5 / 5

  

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  Identified the exact materials needed for my job with several material options. Best had product information and installation instructions, very helpful.

  Review of 8/22/24, following an experience of 7/14/24 by STEVE L.

• 5 / 5

  

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  easy order process

  Review of 8/22/24, following an experience of 7/11/24 by DOMINIC O.

• 5 / 5

  

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  Their website is easy to use. They ship out their products in a timely matter. I have ordered from them many times over past five years. They offer a good product at a competitive price.

  Review of 8/22/24, following an experience of 7/9/24 by STACY A.

• 5 / 5

  

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  I commend you for the ease of use of your website to permit order placement.

  Review of 8/22/24, following an experience of 6/26/24 by PAUL G.

• 5 / 5

  

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  Fast Shipping

  Review of 8/22/24, following an experience of 7/22/24 by TONY S.

• 5 / 5

  

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  Very nice to deal with, Super fast shipping

  Review of 8/22/24, following an experience of 6/25/24 by JIM T.

• 3 / 5

  

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  The material is acceptable but the shipping costs are exorbitant.

  Review of 8/22/24, following an experience of 7/20/24 by GARY C.

• 5 / 5

  

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  It was easy and just as expected

  Review of 8/22/24, following an experience of 7/17/24 by ANONYMOUS A.

• 3 / 5

  

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  shipping was slow and expensive. Product was inferior and couldn't use them. Made the decision to not return because they charged me just about as much to ship them to me as they cost and I'm not paying that again, lesson learned that dealing with internet purchase is risky.

  Review of 8/22/24, following an experience of 6/28/24 by DAN B.

  Answer by bestmaterials.com

  

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  Hello Dan, Feel free to give us a call next time prior to ordering if it will ease you mind. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 5 / 5

  

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  Product selection is good. Pricing is good. Shipping charges are outrageous!

  Review of 8/22/24, following an experience of 6/28/24 by STEPHEN L.

• 4 / 5

  

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  Good quality products.

  Review of 8/22/24, following an experience of 7/14/24 by PETER M.

• 5 / 5

  

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  Site is easy to use and they have a lot of stuff!

  Review of 8/22/24, following an experience of 6/6/24 by ROBERT W.

• 5 / 5

  

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  fast shipping

  Review of 8/22/24, following an experience of 6/19/24 by DENNIS H.

• 3 / 5

  

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  I was a little annoyed with the fact that I had spoke with a representative and explained that it would be a commercially zoned residence delivery. Not requiring anything special delivery-wise. Driver pulled up and we unloaded within 5-10 minutes. Yet the paperwork that the driver had, had an upcharge listed for "complicated delivery" or words to that effect. Kind of a Bait & Switch, that I didn't have the time/energy to deal with. Product was great as always.

  Review of 8/22/24, following an experience of 6/24/24 by ERIC J.

• 1 / 5

  

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  bad experience all around.

  Review of 8/22/24, following an experience of 6/21/24 by R R. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Anonymous, A little known fact is that many, probably most/all, companies use a review site to improve their business. Stating something as generic as your review does absolutely nothing to change whatever that experience might have been. If you would like, please let me know what was bad about your experience. You may answer here, or email me directly. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 5 / 5

  

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  On time and as expected

  Review of 8/22/24, following an experience of 6/3/24 by SAMUEL B.

• 1 / 5

  

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  Wrong product twice, but they refunded my money.

  Review of 8/22/24, following an experience of 6/25/24 by JOHN B.

• 5 / 5

  

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  Easy to order. I received the rollers in perfect condition.

  Review of 8/22/24, following an experience of 6/18/24 by KARL J.

• 3 / 5

  

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  Your website is difficult to navigate , some products are very hard to locate. Your customer service on the phone is very poor, to the point of insulting. Product quality appears excellent.

  Review of 8/22/24, following an experience of 6/6/24 by BRIAN M.

  Answer by bestmaterials.com

  

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  Hello Brian, I am sorry you had a poor experience with our customer service, there is no excuse for that. If in the future you should run into this problem again, please don't hesitate to reach out to me directly. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 5 / 5

  

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  Super easy to use, easy to find, and a great selection available to anyone for any type project.

  Review of 8/22/24, following an experience of 5/15/24 by RAEMA O.

• 5 / 5

  

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  From ordering to delivery as well quality products all was good

  Review of 8/22/24, following an experience of 6/4/24 by GLENN J.

• 1 / 5

  

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  We order these curbs TWICE and both times prices were almost double from the advertised price.

  Review of 8/22/24, following an experience of 6/6/24 by A Z. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Timing sucks never buy from you again

  Review of 8/22/24, following an experience of 6/3/24 by GLEN K.

  Answer by bestmaterials.com

  

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  Hi Glen, Could you be a little more specific about the timing you're referring to? Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 1 / 5

  

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  Website says it ships in 3 days but after I ordered the ship date changed to a month later. Too late for my needs. Frustrating that I have extra work due to inaccurate website promises.

  Review of 8/22/24, following an experience of 6/3/24 by DANIEL M.

  Answer by bestmaterials.com

  

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  Hi Daniel, We try to be as accurate as we can with our stated lead times. That is why we list them as a "Typical" lead time. And when we can't meet that expectation we notify our customer as quickly as possible, like we did with you, I do know how frustrating it can be. It is for us too. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 3 / 5

  

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  Good news is that they had a hard-to-find item (replacement skylight dome) - the bad news is that shipping was almost equal to the cost of the item

  Review of 8/22/24, following an experience of 6/22/24 by ROGER M.

• 5 / 5

  

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  Tank you

  Review of 8/22/24, following an experience of 6/25/24 by JUSTIN P.

• 5 / 5

  

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  Quick shipping with a great price!

  Review of 8/22/24, following an experience of 6/14/24 by CLINTON P.

• 1 / 5

  

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  I received the wrong finish on the product and over the course of 5 weeks the problem still was not resolved. This is possibly the most disconnected unorganized company I’ve ever encountered. I will never order anything for this company again.

  Review of 8/22/24, following an experience of 5/16/24 by MIKE C.

  Answer by bestmaterials.com

  

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  Hello Mike, You're right, we not only dropped the ball, we kicked it around too. I would like to offer a credit for the shipping charges you incurred to return the mis-shipped items? If you would like to reply to my email below I will see that it happens. I apologize for the inconvenience and lack of professionalism you encountered. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 5 / 5

  

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  Great company. Easy to work with.

  Review of 8/22/24, following an experience of 6/5/24 by HARRY K.

• 5 / 5

  

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  They were right on top of recent return

  Review of 8/22/24, following an experience of 5/8/24 by CHRIS M.

• 5 / 5

  

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  Great price. Helpful phone sales person. Prompt delivery.

  Review of 8/22/24, following an experience of 5/6/24 by GREG F.

• 2 / 5

  

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  Product arrived with no noticeable damaged until I opened the box about two weeks later. Can was busted inside box and adhesive was all over inside. Could not find info to contact Best Materals and no way to file a claim with UPS. Barely had enough to finish my install. Product did it adhere as well as I would have liked. Barely adequate in my opinion.

  Review of 8/22/24, following an experience of 4/24/24 by MICHAEL H.

  Answer by bestmaterials.com

  

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  Hello Michael, You didn't see the 1-800 number on the top of every page on our website? Maybe we need to make it bigger. Or the email? How Odd. Maybe we'll change the color. Anyway, I appreciate your feedback on the item quality. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 5 / 5

  

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  Very happy I found what I needed, it was shipped very quickly. Very happy!

  Review of 8/22/24, following an experience of 4/19/24 by ROBERT L.

• 5 / 5

  

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  Always great service

  Review of 8/21/24, following an experience of 6/9/24 by STEPHEN S.

• 5 / 5

  

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  Quick shipping, good price, product exactly as advertised.

  Review of 8/21/24, following an experience of 5/19/24 by KENNETH F.

• 1 / 5

  

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  Scammers I have contacted them 10 times about bad mesh tape and never got replied

  Review of 8/21/24, following an experience of 7/17/24 by M L. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hi Anonymous, You left out a lot of information! First, when we let you know that we weren't going to meet your delivery date, you told us just to ship as quickly as possible. So we did. Then you wanted to return it because it came to late (one day) and you had already completed the job. You stated you didn't want to pay a restock fee or return shipping. Using some pretty colorful language by the way. Then you tried to tell us it was defective and sent some pictures. Again, some pretty colorful language. Finally, we once again told you we could take the material back with a restock fee. Once again, in your vocabulary of choice, you stated you were unwilling to do so. Sure is a lot of stuff to leave out. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 3 / 5

  

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  Had to pay 30% additional COD, duty tax

  Review of 8/21/24, following an experience of 6/10/24 by DARREN M.

• 1 / 5

  

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  I placed my order 416434 on July 5th with an estimated delivery of July 22nd. It never arrived and no one could give a date when it would arrive. I waited another week and then cancelled my order. I have since contacted the manufacturer and the regional manger says there are more than 100 of these items in his Mexico plant he is as surprised as I am that you could not deliver this to me as promised.

  Review of 8/21/24, following an experience of 7/5/24 by DON D.

• 5 / 5

  

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  Great source for the material I wanted - very difficult to find the 16" snap-loc profile. Significantly less expensive than the sheetmetal shop that sold the roofing (and their's was generic/un-profiled). Quick delivery of exactly what I ordered. Wouldn't hesitate to do business with them again.

  Review of 8/21/24, following an experience of 7/3/24 by CALVIN S.

• 1 / 5

  

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  I order MasterKure cc 1315WB 6/13 and have no receive it yet as of today 8/6

  Review of 8/21/24, following an experience of 6/13/24 by B L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Sales people are very helpful in timely manner

  Review of 8/21/24, following an experience of 5/31/24 by VASVI P.

• 1 / 5

  

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  The vents were not screened as ordered!

  Review of 8/21/24, following an experience of 6/9/24 by CARL G.

  Answer by bestmaterials.com

  

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  Hello Carl, I'm sorry that your vents were not as ordered. Can to tell me who you contacted here to get it taken care of for you? I don't seem to be able to find any correspondence relating to your order. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 5 / 5

  

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  Excellent experience. Fast shipping.

  Review of 8/21/24, following an experience of 5/29/24 by STEPHEN N.

• 2 / 5

  

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  Everything good until I was informed more than a week after placing order and paying that the material could not be acquired.

  Review of 8/21/24, following an experience of 7/3/24 by DOUG S.

  Answer by bestmaterials.com

  

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  Hello Doug, I understand the frustration. It frustrates us too when we have no idea that one of our suppliers has discontinued an item. We did let you know as soon as possible, which was about 4 business days later. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 5 / 5

  

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  everything was great.

  Review of 8/21/24, following an experience of 6/3/24 by MIKE K.

• 5 / 5

  

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  It was easy to place an order and it shipped quickly.

  Review of 8/21/24, following an experience of 7/12/24 by STEPHANIE U.

• 5 / 5

  

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  Just went smoothly, next time put something between the two grates, they got pushed together.

  Review of 8/21/24, following an experience of 6/27/24 by DAVID S.

• 5 / 5

  

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  Items arrived well packed and in a timely manner

  Review of 8/21/24, following an experience of 7/7/24 by N L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quick and simple ordering process using the website, quick shipping and receiving, good information regarding the materials being purchased.

  Review of 8/21/24, following an experience of 5/6/24 by JEFF A.

• 5 / 5

  

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  quick service like always, thank you

  Review of 8/21/24, following an experience of 5/7/24 by AMOS M.

• 5 / 5

  

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  Great products, Fast delivery.

  Review of 8/21/24, following an experience of 5/8/24 by BRIAN P.

• 5 / 5

  

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  I don't remember much about the website,. It was the product I was after.

  Review of 8/21/24, following an experience of 5/15/24 by SCOTT S.

• 4 / 5

  

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  They always have the materials that i need.

  Review of 8/21/24, following an experience of 5/10/24 by SCOTT M.

• 3 / 5

  

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  Limited exposure, the issue I had was the item was backordered but I received emails that it was shipped and it wasnt. I also got a request to review it long before it was ever received. Its a programming issue but the impression isnt great and wasted some of my time and another person to respond trying to figure out what was going on.

  Review of 8/21/24, following an experience of 4/24/24 by RICHARD V.

  Answer by bestmaterials.com

  

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  Hello Richard, The package was received at Jones Ford in Wickenburg on 06/13 and I only see that one notification was sent to you. I'm not questioning what your saying, only that I can't find where we were ever contacted by you. We do occasionally have system problems, but our shipping emails are sent by a human so I'm not really sure what happened here. Should you have any other concerns or questions, please feel free to reach out to me. Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 5 / 5

  

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  naaa

  Review of 8/7/24, following an experience of 4/23/24 by JAY W.

• 5 / 5

  

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  easy to use website and fast delivery

  Review of 8/7/24, following an experience of 4/29/24 by TOM R.

• 4 / 5

  

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  The size ordered fit perfectly but it had a lot of sharpe edges

  Review of 8/7/24, following an experience of 5/8/24 by JOE H.

• 4 / 5

  

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  We appreciate the convenience

  Review of 8/7/24, following an experience of 5/9/24 by NICHOLLE G.

• 5 / 5

  

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  Nails as described.

  Review of 8/7/24, following an experience of 4/22/24 by ROBERT M.

• 5 / 5

  

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  Very good store and easy to place order.

  Review of 8/7/24, following an experience of 4/21/24 by CHRISTDOSS Y.

• 4 / 5

  

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  the stamps are great!! would have been excellent if they had straps on the back of them.

  Review of 6/22/24, following an experience of 4/18/24 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Order took to long to receive. I placed the order on 4/26/24 and did not receive the order until 5/15/24. I paid alot for shipping to get it sooner and had to call several times to get an update on my order. But got no update. The shipping cost more than the entire order. I will no longer be using best materials in the future.

  Review of 6/15/24, following an experience of 4/26/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Adam, You placed the order on Friday, April 26th at 5:44 in the evening. So we would not have seen it until the following Monday, April 29th. One of the items on your order has a typical lead time to ship of 7-10 business days, which is stated on the website. Your order shipped on Monday, May 13th, 11 business days after we started processing your order. Regarding the shipping method and cost; we shipped base on what you entered when you placed the order UPS 3 Day Select. Since the order processing time and the actual shipping time are 2 different processes, if you received the order on the 15th then you received it when you should have and therefore received the value that you paid for. Who did you call? If you spoke to someone and they weren't responsive, please let me know so I can address the issue. I appreciate your feedback, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext:7704 1-602-598-7704 bporell@bestmaterials.com

  Answer by A A

  

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  Hello Bert, When I placed the order there was no indication Of a 7 to 10 day lead time. I would not have ordered it otherwise. If you look at my order it does not indicate a lead time for what I ordered.That is why I paid for the specific shipping, to get it sooner. Also never got any updates on my order. I spoke with Chuck Cibely, and Pierre. Why would I pay for quicker shipping delivery, and still wait a long period of time. I should have been giving a break on shipping.

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• 5 / 5

  

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  Get service from ordering to delivery. The product, itself, is premium and was great for the installation of our skylight.

  Review of 5/21/24, following an experience of 4/14/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  great

  Review of 5/17/24, following an experience of 4/29/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The product arrived on time and as described. It installed with ease, but I do think that a little more adhesive would be added to keep it in place while installing. That being said, it has been installed and is working perfectly. James

  Review of 5/14/24, following an experience of 4/23/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Product and purchase process - great. However, I paid extra for UPS second day delivery and it arrived two days late. The tracking number didn't even work. It just stayed stuck on the label being made.

  Review of 5/11/24, following an experience of 4/24/24 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Paid a lot for expedited shipping which was not honored.

  Review of 5/11/24, following an experience of 4/29/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Jim, Wow, I've got Jess in my mailbox and you on the review site. As I mentioned to Jess, we did change the shipping method based on our history with USPS and damage to the plastic pails we've shipped with them. We did error in not shipping in an expedited manner and by not contacting you. Therefore I did refund the the entire amount of $192.72. I hope that this resolves the situation and leaves both of you with a better view of Best Materials. Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext:7704 1-602-598-7704 bporell@bestmaterials.com

  Answer by A A

  

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  Thank you very much for your attention to this.

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• 5 / 5

  

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  Ordering process was easy and received my order in a timely manner!

  Review of 5/11/24, following an experience of 4/29/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great communication and i also recieved my order a week early concrete stamp came just as described. Thanks again

  Review of 5/11/24, following an experience of 4/24/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast turn around well packed

  Review of 5/10/24, following an experience of 4/28/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very quick delivery. Product looks good although I haven’t installed it yet

  Review of 5/9/24, following an experience of 4/23/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great came in a lot sooner then I expected

  Review of 5/9/24, following an experience of 4/25/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  great service. delivered quickly

  Review of 5/9/24, following an experience of 4/25/24 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I ordered 3 tubes of caulk. I received 3 cases 72 tubes of caulk.

  Review of 5/9/24, following an experience of 4/23/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Stevon, I see that within a couple of days of notifying us about the error we were in contact with you and sent shipping labels to return the un-needed product. I know it was something that you should have had to deal with, but everyone makes a mistake from time to time. Thank you for the review, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext:7704 1-602-598-7704 bporell@bestmaterials.com

• 5 / 5

  

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  You pay for it; but you receive what you order ( in excellent condition) and prior to you expecting it. Great business model keep up the Excellent work guys and gals Quality and Customer service count and they have Both

  Review of 5/9/24, following an experience of 4/23/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service and material quality

  Review of 5/9/24, following an experience of 4/10/24 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Giving a 98/100 only because one of the 50 bolts we ordered wasn’t threaded. Other than that, great quality and amazing service.

  Review of 5/9/24, following an experience of 4/11/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great communication, on time delivery & product looks correct. Thank you

  Review of 5/9/24, following an experience of 4/19/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great! At first, I didn't get details on the ETA and tracking but Bert was really helpful and made sure I got all the info I need.

  Review of 5/9/24, following an experience of 4/18/24 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  We did not receive the ports and paste only the injection epoxy. This was a big problem

  Review of 5/9/24, following an experience of 4/11/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Martin, I'm not sure what it is is missing. Are you referring to the mixing tubes? I see that you bought 2 cases of 12 tubes each. Was there any evidence that the boxes had been opened? My contact information is below if you would like to discuss further, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext:7704 1-602-598-7704 bporell@bestmaterials.com

• 5 / 5

  

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  I highly recommend Best Materials.

  Review of 5/9/24, following an experience of 4/12/24 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  High shipping cost

  Review of 5/9/24, following an experience of 4/17/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Good morning, We don't have much control over how much freight companies charge for shipping. It's all based on weight and volume and rates change constantly. I think $195.50 is pretty reasonable for a shipment over 2800 pounds. Even without the pallet of roofing granules it's a good price at $97.50 for over 50 pounds. If you have any questions, or would like to discuss further, my contact information is below. Bert Porell Operations Manager - Best Materials bporell@bestmaterials.com 1-800-474-7570 Ext:7704 602-598-7704

• 5 / 5

  

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  Best materials has good inventory , a user-friendly website, and delivers what they promise

  Review of 5/9/24, following an experience of 4/17/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Exactly the product I was looking for, very fast shipping and no one else could match the price. very satisfied

  Review of 5/9/24, following an experience of 4/14/24 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  They delivered my order and it was the wrong item. Had to take time off of work to come receive it cuz I wasn't notified it was coming. I ordered snow guards and they delivered me gutters now they're sitting at my house and no one has picked them up yet. I still have not received my original order.

  Review of 5/9/24, following an experience of 4/15/24 by A A. *

  *Pseudonymized data at the request of the author

  Answer by bestmaterials.com

  

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  Hello Dave, As I understand it, the wrong material was picked up this morning as well as the correct material being delivered. If that is not the case, please let me know. I believe you should have received a shipping notification sent to you on the 24th. If you didn't it may have wound up in your spam folder. I understand how frustrating these things can be, that is why we always try to make it right as quickly as possible. I'm not sure we could have done any better in this case. If you would like to discuss it further, please don't hesitate to reach out to me at bporell@bestmaterials.com. Bert Porell Operations Manager bporell@bestmaterials.com

• 4 / 5

  

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  Delivery was a bit slow. It was LTL, but slow...

  Review of 5/9/24, following an experience of 4/15/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Product delivered early

  Review of 5/9/24, following an experience of 4/16/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  quick shipping and good prices although shipping costs are expensive. still cheaper if you buy quantities.

  Review of 5/9/24, following an experience of 4/14/24 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Super duper good job

  Review of 5/9/24, following an experience of 4/10/24 by A A. *

  *Pseudonymized data at the request of the author

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