Customer reviews for bestmaterials.com

Customer reviews

• 3 / 5

  

  Edit Flag

  No way to order by phone. Sometime it’s better to talk with a sales person.

  Review of 10/22/24, following an experience of 9/25/24 by P B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Items arrived on time, well packaged, and worked great.

  Review of 10/22/24, following an experience of 9/25/24 by WILLIAM T.

• 1 / 5

  

  Edit Flag

  This is my second order, and for the second time it was a bad experience, I paid for a fast delivery of 3 days more than 400 dollars in shipping and they delivered it to me 13 days later, I did not get any refund of the shipment because according to them the manufacturer did not have the product available, so why do you sell a material if you do not have it in your inventory, this lack of communication caused a huge delay in my work

  Review of 10/21/24, following an experience of 9/18/24 by DOUGLAS G.

• 5 / 5

  

  Edit Flag

  I am evaulating fire stop venting products to apply in a retrofit project and am satified with the result and at the best price I found. I received very fast service and was even contacted by phone to verify the shipping address. Plus they have a wide selection of other products.

  Review of 10/21/24, following an experience of 9/25/24 by ROBERT S.

• 2 / 5

  

  Edit Flag

  The Butyl tape was what I ordered but the caulking was NOT. I ordered Butyl caulking, what you sent me was NOT Butyl Caulking!!! Plus your website is difficult to order from, actually it's horrible to order from.

  Review of 10/21/24, following an experience of 9/19/24 by HOWARD M.

• 1 / 5

  

  Edit Flag

  Paid for two day shipping, Product showed up 2 weeks later.

  Review of 10/21/24, following an experience of 9/10/24 by RANDY W.

• 5 / 5

  

  Edit Flag

  Speedy delivery

  Review of 10/19/24, following an experience of 9/22/24 by S N. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very easy to use website and very friendly staff

  Review of 10/19/24, following an experience of 9/23/24 by MICHAEL K.

• 5 / 5

  

  Edit Flag

  great job

  Review of 10/19/24, following an experience of 9/23/24 by JT D.

• 2 / 5

  

  Edit Flag

  Selected and paid (a lot) for 2-day shipping as we needed these in a rush, then they mailed it via UPS Ground and we got them days after we needed them. Get your ordering system figured out. Figured they would at least reach out and offer to refund the shipping we paid. Thanks for nothing!

  Review of 10/19/24, following an experience of 9/17/24 by JANINE T.

• 5 / 5

  

  Edit Flag

  Great service

  Review of 10/18/24, following an experience of 9/17/24 by LINAS R.

• 1 / 5

  

  Edit Flag

  This has been the most bizarre and costly experience to date. I ordered J-Drain #0316 P-Drain Pet Turf Drainage, Unpunched, 4 Ft. X 50 Ft. Roll (1) on September 12, 2024—one roll. I paid $390.98 on shipping alone, but the final purchase total was $547.55. I needed the product as quickly as possible. I'm located in Los Angeles, and they're in Arizona, so I just knew, barring any supply chain issues, it should get there rather quickly. I received notification that my order shipped on September 20, 2024. Not as quickly as I needed, but that's how the cookie crumbles sometimes. The Fed EX tracking link they supplied did not link to an order, so I was concerned. On Monday, September 30th, after numerous calls, I finally got someone on the line regarding my order. After the initial investigation, it showed that my order had left the East Coast, coming to CA within 15 minutes of my home and then heading east again. Of course, as is my customer, I'm livid at this point, and none of this is making sense. Trying to remain calm and patient, the Best Material associate assured me the item would arrive at my location the next day. That was two days ago, and I still do not have the item. I had the shipping associate repeat my address, email, and phone number on file to ensure they had the correct information, and they did. But it's now Thursday, October 3, 2024, and I still have not received my product and can't get anyone on the phone. This is starting to feel scammy. My order number is: #420659

  Review of 10/18/24, following an experience of 9/12/24 by PETE W.

  Answer by bestmaterials.com

  

  Flag

  Hello Pete, I know it brings you no comfort to know that this order shipped from the manufacturer located in Georgia. I don't have an answer on how it made it to California only to be sent back east. This does occur on the rare occasion. I am unable to tell you if it was physically in your area or if FedEx had a system error that only said it was in your area. At last view your order is in Jurupa Valley again, as of yesterday at 11:19am, but I'm unable to provide the estimated delivery date. You have not been scammed, only inconvenienced by FedEx and I apologize for that. We will keep you informed as best we can on this order. You may reach out to me directly should you not hear from us in a timely manner going forward. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 5 / 5

  

  Edit Flag

  Very nice and simple to use store front.

  Review of 10/9/24, following an experience of 9/18/24 by MICHAEL V.

• 5 / 5

  

  Edit Flag

  Best price on line for what I needed for flashing. Delivery was prompt and timely. Excellent!!

  Review of 10/9/24, following an experience of 9/21/24 by BRIAN W.

• 5 / 5

  

  Edit Flag

  Had what I needed, worked like a charm.

  Review of 10/9/24, following an experience of 9/20/24 by TIMOTHY O.

• 5 / 5

  

  Edit Flag

  fast and easy

  Review of 10/9/24, following an experience of 9/20/24 by SCOTT W.

• 5 / 5

  

  Edit Flag

  good company to work with

  Review of 10/9/24, following an experience of 9/17/24 by JOHN R.

• 5 / 5

  

  Edit Flag

  great

  Review of 10/9/24, following an experience of 9/21/24 by FRED N.

• 5 / 5

  

  Edit Flag

  18" Skylight looks awesome fast shipping, customer service was polite, answered my calls and questions. Thank you

  Review of 10/9/24, following an experience of 9/13/24 by DARRELL H.

• 5 / 5

  

  Edit Flag

  Easy to order online, fast delivery

  Review of 10/9/24, following an experience of 9/12/24 by DANIEL J.

• 5 / 5

  

  Edit Flag

  Best Materials provides quality products for a variety of needs. The ordering prcess is simple and they follow up all of the orders with clear and concise details on delivery and shipping information.

  Review of 10/9/24, following an experience of 9/11/24 by DAVID S.

• 5 / 5

  

  Edit Flag

  Excellent service

  Review of 10/9/24, following an experience of 9/10/24 by LUZ B.

• 5 / 5

  

  Edit Flag

  Great fast shipping. God communication.

  Review of 10/9/24, following an experience of 9/10/24 by NY S.

• 3 / 5

  

  Edit Flag

  So I'm pretty disappointed.. it took over a week to tell me my top coat was on backorder.. after several emails and phone calls I finally got service. So I live in Philadelphia. Our weather isn't the greatest. I had a great weather window for my project. They shipped my material. It was suppos to be here Friday. The shipping company call and tell me it won't be here to Monday. Monday I get a call at 2:00 pm saying they can't deliver till Tuesday.. now I completely missed my weather window.i had to pay my guys for 2 days with no work and they charge me close to 600.00 usd to ship 4 buckets.. absolutely ridiculous.. now my project is in limbo and I'm out money because of horrible logistics.. I suggest you find a better shipping company..

  Review of 10/9/24, following an experience of 8/30/24 by ANTHONY B.

• 4 / 5

  

  Edit Flag

  Worked as describe

  Review of 10/3/24, following an experience of 9/7/24 by JACOB F.

• 5 / 5

  

  Edit Flag

  I can't say enough about this company, everything went great. it was easy to find what we needed, unlike in town.

  Review of 10/3/24, following an experience of 8/22/24 by ROBERT B.

• 5 / 5

  

  Edit Flag

  great supply house

  Review of 10/3/24, following an experience of 9/11/24 by BILL W.

• 5 / 5

  

  Edit Flag

  The product were exactly what we needed. They had been painted and delivered in a timely manner.

  Review of 10/3/24, following an experience of 9/10/24 by DOUG B.

• 1 / 5

  

  Edit Flag

  Terrible customer service! After waiting 3 weeks there was no update for my order. I emailed for an update but didn't receive a response. I had to call for an update and was told by the salesperson i would receive a phone call or email with an update bit never heard from anyone. I emailed to cancel my order, and again, no response or refund. Will have to call again and deal with incompetence. I found the products I needed elsewhere, cheaper, and received them within a couple of days. Learned my lesson and will no longer be purchasing from bestmaterials.

  Review of 10/3/24, following an experience of 8/23/24 by SCOTT S.

• 5 / 5

  

  Edit Flag

  Order and delivery was easy.

  Review of 10/3/24, following an experience of 9/10/24 by GRETA L.

• 1 / 5

  

  Edit Flag

  Called in to verify they had the items I needed. They said it would ship the next day. After a week still had not shipped. Suddenly they didn't have it and can't get it. Refunded the order. Had to place through another vender.

  Review of 10/1/24, following an experience of 9/4/24 by KRISTOPHER C.

  Answer by bestmaterials.com

  

  Flag

  Hello Kristopher, Unfortunately, we don't always know the status on items that are shipped from the manufacturer or if they've been discontinued. I'm not sure who you spoke with here but if you recall a name I would be happy to find out how they determined that we would be able to ship something that we don't keep on the shelf. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 5 / 5

  

  Edit Flag

  Excellent customer service exceptional product very fast delivery very happy

  Review of 10/1/24, following an experience of 9/7/24 by MARK C.

• 4 / 5

  

  Edit Flag

  Found just what I’d been looking for, site was fairly easy to navigate. Order took a week or so to get processed, but that was fine.

  Review of 9/28/24, following an experience of 8/30/24 by ROBERT L.

• 1 / 5

  

  Edit Flag

  I bought 12 tubes of M-1 sealant and they were all dried out.

  Review of 9/28/24, following an experience of 8/28/24 by SCOTT P.

  Answer by bestmaterials.com

  

  Flag

  Scott, Did you reach out to us to get you some replacement material? Thank you,

  Answer by Scott P.

  

  Flag

  No, went to different vendor do not have time to screw with it. very disappointing.

  Answer by bestmaterials.com

  

  Flag

  Hello Scott, I have reviewed your order and we have processed a credit. You should see the refund on your credit card about the middle of next week. We hope that we can earn your business back in the future. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

  Show exchanges Hide exchanges
• 1 / 5

  

  Edit Flag

  The product was as described but postage to ship the product, plastic roof vents, cost as much as the product. I estimate the units weighed less than 20 lbs. Ridiculous.hiw

  Review of 9/27/24, following an experience of 8/26/24 by STUART L.

  Answer by bestmaterials.com

  

  Flag

  Hello Stuart, You're right, that does seem to be out of line with what we shipped. Let me look into this further and see what we can to for you. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

  Answer by Stuart L.

  

  Flag

  ok

  Answer by bestmaterials.com

  

  Flag

  Stuart, We will be processing a credit and refund to your credit card in the amount of $277.08. Very sorry for this. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

  Answer by Stuart L.

  

  Flag

  Thank you!

  Answer by bestmaterials.com

  

  Flag

  Your bet.

  Answer by Stuart L.

  

  Flag

  Thank for handling this fairly and in a timely manner. I'll definitely buy from BM again if the opportunity arises. Cheers,

  Answer by bestmaterials.com

  

  Flag

  Thank you Stuart. Very much appreciated.

  Show exchanges Hide exchanges
• 5 / 5

  

  Edit Flag

  they had what I need, they were the only site that had it.

  Review of 9/27/24, following an experience of 8/26/24 by EDWARD W.

• 3 / 5

  

  Edit Flag

  They were packed so tight in the box two of them cracked they were almost impossible to get apart

  Review of 9/25/24, following an experience of 8/27/24 by PETER H.

  Answer by bestmaterials.com

  

  Flag

  Hello Peter, Thank you for letting us know about this. Did we get replacement material sent out to you? Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 1 / 5

  

  Edit Flag

  Ordered unpainted stainless screws, when order arrived, all boxes said "waxed, do not paint". That information should have been posted in description of item. Had to remove wax from fasteners in order to paint.

  Review of 9/16/24, following an experience of 8/26/24 by LISA V.

• 4 / 5

  

  Edit Flag

  Ok after notification of problem

  Review of 9/16/24, following an experience of 8/25/24 by JEFFREY L.

• 4 / 5

  

  Edit Flag

  Website is easy to navigate. Only negative is that shipping costs a third of the actual product which is pretty ridiculous.

  Review of 9/16/24, following an experience of 8/26/24 by GREG A.

• 5 / 5

  

  Edit Flag

  The site was great, order fulfillment was smooth, and it arrived quicker than I would have even hoped.

  Review of 9/16/24, following an experience of 8/28/24 by GERARD A.

• 5 / 5

  

  Edit Flag

  easy order process.

  Review of 9/16/24, following an experience of 8/23/24 by RON J.

• 5 / 5

  

  Edit Flag

  Very easy to order

  Review of 9/16/24, following an experience of 8/18/24 by RON H.

• 4 / 5

  

  Edit Flag

  slow deliverly

  Review of 9/16/24, following an experience of 8/8/24 by RALPH M.

• 2 / 5

  

  Edit Flag

  The shipping on my order was more than the cost of the material I bought. I needed the material and couldn’t find it anywhere else. I’m not inclined to buy anything from Best Materials again.

  Review of 9/16/24, following an experience of 8/15/24 by KENT H.

  Answer by bestmaterials.com

  

  Flag

  Hello Kent, If I understand you correctly, you're unhappy that selecting an expedited shipping method cost you extra? Is that correct? I'm really not sure why that is something to put on us. Can you please explain how we could have done something different as far as the cost of the shipping you chose? Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 5 / 5

  

  Edit Flag

  The order shipped quickly and was correct. Great job and thank you very much

  Review of 9/16/24, following an experience of 8/15/24 by JAMES W.

• 5 / 5

  

  Edit Flag

  All good.

  Review of 9/16/24, following an experience of 8/21/24 by R R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  For three days, I had been back and forth with other vendors via phone and email - none of which got back to me in any timely manner, though I myself was on a time crunch. On a whim, I sent a message to BestMaterials' customer service email; I promptly received a response and less than an hour later, I had an order placed and on its way to me. The material arrived right on time and in the manner I'd requested. Everyone I've communicated with during this transaction have been professional and helpful.

  Review of 9/16/24, following an experience of 8/21/24 by SARAH J.

• 5 / 5

  

  Edit Flag

  I appreciate the quick response.

  Review of 9/16/24, following an experience of 8/14/24 by ANTHONY T.

• 4 / 5

  

  Edit Flag

  Nice product but lense was 14” not 13 as ordered.

  Review of 9/13/24, following an experience of 8/19/24 by JORDAN S.

• 5 / 5

  

  Edit Flag

  They were very helpful and I even was able to talk to a real person!

  Review of 9/13/24, following an experience of 8/19/24 by FREDERICK B.

• 5 / 5

  

  Edit Flag

  Product and delivery timing were just as expected.

  Review of 9/13/24, following an experience of 8/19/24 by TRAVIS G.

• 1 / 5

  

  Edit Flag

  These items were ordered on 8/2/2024 and delivered 8/21/2024. Added to the long delivery time was a shipping fee of $9.02. A high price for items with very little weight and small size. I will not be ordering from tis company again nor recommending it to others.

  Review of 9/13/24, following an experience of 8/2/24 by C H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Shipping rates were a bit high, but good condition

  Review of 9/11/24, following an experience of 8/1/24 by KEVIN B.

• 1 / 5

  

  Edit Flag

  To long to receive 1 ordered item.

  Review of 9/11/24, following an experience of 8/14/24 by TONY G.

  Answer by bestmaterials.com

  

  Flag

  Hello Tony, Did the order not ship within the lead time provided on the website? 7-10 business days. Please let me know. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 4 / 5

  

  Edit Flag

  Delivery was delayed twice

  Review of 9/7/24, following an experience of 7/30/24 by THOMAS M.

• 3 / 5

  

  Edit Flag

  Shipping is outrageous, but UT is what it is.

  Review of 9/7/24, following an experience of 8/6/24 by BOBBY B.

  Answer by bestmaterials.com

  

  Flag

  Hi Bobby, Sorry to show my ignorance, but what is UT? Thank you

• 5 / 5

  

  Edit Flag

  Product came exactly as described: in great condition and around 15 days later, as expected. I’m not a contractor, but I often need commercial, or even industrial items - many times I see that Best carries them. For a previous order, I was very happily surprised to receive a verification call regarding one of my items… very cool service!

  Review of 9/7/24, following an experience of 8/9/24 by JEFF D.

• 5 / 5

  

  Edit Flag

  Order delivered all in timely manner! Thank you!

  Review of 9/7/24, following an experience of 8/9/24 by ELIZABETH L.

• 5 / 5

  

  Edit Flag

  Have used these products for a few years and absolutely love the options and assistance if needed. I would highly recommend you to check out the options they have.

  Review of 9/7/24, following an experience of 8/9/24 by PETER C.

• 3 / 5

  

  Edit Flag

  My interaction with customer service was great. The trucking company misrouted my order and customer service was responsive and professional. The actual product is not at all what we expected.

  Review of 9/5/24, following an experience of 6/3/24 by MELISSA T.

  Answer by bestmaterials.com

  

  Flag

  Hi Melissa, I am very pleased to hear that we provided you with great service. Can you tell me where we fell short on the product? Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

  Answer by Melissa T.

  

  Flag

  We were looking for a true clay barrel tile, not plastic.

  Answer by bestmaterials.com

  

  Flag

  Got it. And after review of some of our tile products on the website, it does look like that is something we need to update on a few of them. After your experience I do hope that you give us another chance in the future. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

  Answer by Melissa T.

  

  Flag

  Doubtful considering I am out $2,000 because the material can't be returned.

  Show exchanges Hide exchanges
• 5 / 5

  

  Edit Flag

  Ordering and delivery were no problem. Our handyman had no problems installing them. I hope if they are ever put to the wildfire test, they perform 100% perfect.

  Review of 9/5/24, following an experience of 6/26/24 by SUSAN C.

• 5 / 5

  

  Edit Flag

  Great price and great service ! I would buy again, thank you

  Review of 9/5/24, following an experience of 8/5/24 by DOUGLAS L.

• 5 / 5

  

  Edit Flag

  Great communication shipped when they said it would. Responsive to emails.

  Review of 8/27/24, following an experience of 7/31/24 by JOSH D.

• 5 / 5

  

  Edit Flag

  Easy ordering, fast shipping and the price was good

  Review of 8/27/24, following an experience of 8/5/24 by R S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The variety of products is incredible. Was very happy to find a reliable source for specific items needed on jobsite.

  Review of 8/27/24, following an experience of 7/11/24 by MATT B.

• 5 / 5

  

  Edit Flag

  The offer the tape I need and is in stock for quick ship.

  Review of 8/27/24, following an experience of 8/8/24 by MELINDA L.

• 5 / 5

  

  Edit Flag

  The online order went well and I received the product.

  Review of 8/27/24, following an experience of 7/31/24 by T M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Had exactly what was needed in the quantity that was needed

  Review of 8/27/24, following an experience of 7/12/24 by MICHELLE M.

• 5 / 5

  

  Edit Flag

  This stuff works good and lasts a long time.

  Review of 8/27/24, following an experience of 7/16/24 by GORDON R.

• 5 / 5

  

  Edit Flag

  Rapida y sencilla compra

  Review of 8/27/24, following an experience of 7/8/24 by MARCELO A.

• 5 / 5

  

  Edit Flag

  Very happy with purchase and delivery. Will continue to order as long as price remains the cheapest I can find.

  Review of 8/27/24, following an experience of 8/6/24 by NATHAN B.

• 3 / 5

  

  Edit Flag

  Like the variety of items but what we order was not exactly as describe or in picture but I was able to use it.

  Review of 8/27/24, following an experience of 7/20/24 by RUBEN A.

  Answer by bestmaterials.com

  

  Flag

  Hi Ruben, Thank you for your input. We are constantly trying to improve our website. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 5 / 5

  

  Edit Flag

  Great!

  Review of 8/27/24, following an experience of 5/24/24 by MICHAEL K.

• 5 / 5

  

  Edit Flag

  Great product, repeat buyer, fair price, fast shipping. AAAA Thank you.

  Review of 8/27/24, following an experience of 6/19/24 by R M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I placed my first order and asked that they use my company UPS account number for the shipping costs. Instead they intentionally charged my credit card the inflated shipping costs. It too weeks and many phone calls to finally get my money back. I would highly NOT recommend doing business with this company as they are not at all honest

  Review of 8/27/24, following an experience of 5/24/24 by NEAL D.

• 5 / 5

  

  Edit Flag

  Great service for years and always correctly shipped.

  Review of 8/27/24, following an experience of 6/18/24 by MICHAEL L.

• 5 / 5

  

  Edit Flag

  Exactly what I have been looking for for years. We use them to pull 60 lb pails from the back of trucks. All the other poles never were strong enough without all the weight. Just drilled a hook in the end and it's AWESOME.

  Review of 8/27/24, following an experience of 6/7/24 by TRACY B.

• 5 / 5

  

  Edit Flag

  Orders have been correct and on time.

  Review of 8/27/24, following an experience of 5/31/24 by LARRY C.

• 5 / 5

  

  Edit Flag

  I was clunky getting logged in to the site to place the order. I contacted company direct, and they walked me through it in seconds. Very helpful and patient.

  Review of 8/27/24, following an experience of 5/22/24 by MELINDA L.

• 5 / 5

  

  Edit Flag

  Very satisfied with the shipment tracking and updates.

  Review of 8/27/24, following an experience of 6/14/24 by GINO J.

• 5 / 5

  

  Edit Flag

  none

  Review of 8/27/24, following an experience of 5/23/24 by JENNIFER F.

• 1 / 5

  

  Edit Flag

  Overall lead times on the website were not real. Clearly this is a drop shipping company, and we had to cancel the waterproofing since it was months later than we needed it, whereas the simple board came early with no flexibility.

  Review of 8/27/24, following an experience of 6/20/24 by SAM K.

  Answer by bestmaterials.com

  

  Flag

  Hello Sam, I'm sorry for the experience you had. We do try to put the most accurate information regarding lead times on our website. Unfortunately, whether we are drop shipping or shipping from our own warehouse, we are dependent on the manufacturers ability to meet demand. I hope that you will give us another opportunity to serve you. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 5 / 5

  

  Edit Flag

  Material was as described and arrived quickly.

  Review of 8/27/24, following an experience of 6/5/24 by CONRAD G.

• 5 / 5

  

  Edit Flag

  fast and officiant ,Very good, great service. I would recommend.

  Review of 8/27/24, following an experience of 6/3/24 by LUCIANO D.

• 1 / 5

  

  Edit Flag

  There was insufficient information about the product, so what we ordered didn't fit/work and it's not returnable. We wasted our money.

  Review of 8/27/24, following an experience of 6/13/24 by LORI S.

• 5 / 5

  

  Edit Flag

  Easy to order online. Timely delivery.

  Review of 8/27/24, following an experience of 6/30/24 by WILLIAM T.

• 5 / 5

  

  Edit Flag

  quick and painless

  Review of 8/27/24, following an experience of 4/30/24 by IAN L.

• 5 / 5

  

  Edit Flag

  thanks.

  Review of 8/26/24, following an experience of 7/5/24 by ALAN N.

• 5 / 5

  

  Edit Flag

  Prompt delivery, fair pricing, and shipping costs and their Crown garage floor coating system is excellent and easy to use. The new three car garage floor is spectacular! Highly recommend this supplier!

  Review of 8/26/24, following an experience of 7/16/24 by ALASTAIR W.

• 5 / 5

  

  Edit Flag

  Excellent

  Review of 8/26/24, following an experience of 7/1/24 by CLIFTON F.

• 5 / 5

  

  Edit Flag

  Thank you for a product that is hard to find. Was an easy process and the quality of the item is perfect.

  Review of 8/26/24, following an experience of 6/3/24 by PEGGY H.

• 3 / 5

  

  Edit Flag

  Quality products and delivery!

  Review of 8/26/24, following an experience of 6/13/24 by CHRISTOPHER A.

  Answer by bestmaterials.com

  

  Flag

  Hi Christopher, Much appreciate the feedback. What could we have done better to get that 4th star? Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 5 / 5

  

  Edit Flag

  I ordered a basement door insulation kit and it was expeditiously sent to me. I haven't installed it yet.

  Review of 8/26/24, following an experience of 6/28/24 by ROBERT K.

• 5 / 5

  

  Edit Flag

  Good price and arrived on time. Would buy from again.

  Review of 8/26/24, following an experience of 4/30/24 by CLIFF S.

• 5 / 5

  

  Edit Flag

  Excellet

  Review of 8/26/24, following an experience of 6/15/24 by CLIFTON F.

• 3 / 5

  

  Edit Flag

  The product arrived on time, but the shipping box was destroyed on one box and the plastic interior bag was partially torn.

  Review of 8/26/24, following an experience of 5/27/24 by JOHN H.

  Answer by bestmaterials.com

  

  Flag

  Hi John, Appreciate the information. On occasion UPS gets a little rough while sorting or delivering packages. If you ever have this problem again, don't hesitate to reach out to us. Thank you, Bert Porell Operations Manager - Best Materials 1-800-474-7570 Ext: 7704 1-602-598-7704 bporell@bestmaterials.com

• 4 / 5

  

  Edit Flag

  the quality of the product was good. it was delivered in a timely manner. however I thought it was too expensive for the quantity of the product.

  Review of 8/23/24, following an experience of 5/11/24 by C V. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Fast shipping. Very pleased.

  Review of 8/23/24, following an experience of 7/30/24 by DONNA L.

• 4 / 5

  

  Edit Flag

  The material shipped was correct and arrived in good condition. However, it took six weeks for the order to arrive. Apparently… This was a manufacturing issue. Regardless of the cause, it was a long time to wait.

  Review of 8/23/24, following an experience of 6/10/24 by TYRELL B.

Reviews displayed in chronological order