Customer reviews for bathvanityexperts.com

Customer reviews

• 5 / 5 1

  

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  While I had no problem with the ordering of the product nor the delivery nor the product itself, I find the item to be too large for my space and I'd like to return it. Since your policy does not accept returns, I'm trying to sell it on my own. It has been sitting in my garage since I got it.

  Review of 8/12/22, following an experience of 3/27/22 by ETHELYN K. *

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• 5 / 5 1

  

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  Outstanding sales service and follow-up. I would order from Bath Vanity Experts again.

  Review of 8/12/22, following an experience of 6/3/22 by SEBASTIAN T. *

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• 5 / 5 1

  

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  Beautiful piece, I love it. Very good, great service. I would recommend.

  Review of 8/11/22, following an experience of 7/9/22 by ORAN M. *

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• 5 / 5 1

  

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  Arrived in perfect condition and on time as promised.

  Review of 8/6/22, following an experience of 7/29/22 by AUSTEN D. *

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• 4 / 5 1

  

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  I was very satisfied with my purchase. I received pages of instructions on what to do when my package arrived.. Take photos, open while delivery people are still there, note any problems on shipping slip, and then it was left while we weren’t home! The packaging was fine and the vanity came with no imperfections whatsoever

  Review of 8/5/22, following an experience of 7/2/22 by EVERETTE T. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The website was easy to navigate and order the vanity that I wanted. The vanity wasn't in stock at the time, but they called me with updates as to when it should arrive and how to inspect the vanity to ensure complete satisfaction.

  Review of 8/3/22, following an experience of 5/31/22 by JOANIE H. *

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• 5 / 5 1

  

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  So far, so good! The ease of shopping, ordering, and delivery has been superb! Bryan, the owner, actually texted with me through the entire process. Answering questions, sending additional pictures, and was very responsive. Delivery was quick, and easy.

  Review of 8/1/22, following an experience of 7/25/22 by LUCIOUS B. *

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• 5 / 5 1

  

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  The product is amazing! Well made, shipped with no damage. HOWEVER, I would never order from you again if the same delivery company is used!! The beautiful vanity was not worth the days of frustration!!

  Review of 7/31/22, following an experience of 7/11/22 by MAGNUS D. *

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• 5 / 5 1

  

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  Excellent customer service!

  Review of 7/31/22, following an experience of 7/9/22 by NATHANIAL P. *

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• 5 / 5 1

  

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  My James Martin Vanities are beautiful. A couple of glitches along the way, but Brian and Julie are the best. They are conscientious, fair, kind and knowledgeable and took care of everything. James Martin also a really good company to work with. I would highly recommend Bath Vanity Experts, best products, pricing and service. Hope to post pictures once complete

  Review of 7/31/22, following an experience of 4/27/22 by VIRGIL M. *

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• 2 / 5 1

  

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  the vanity's legs were broken

  Review of 7/28/22, following an experience of 7/2/22 by ALEC R. *

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  Answer by bathvanityexperts.com

  

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  We are very sorry! We were not made aware of this when the delivery happened. We have received one photo of the broken legs. Please send any additional photos of the damaged box if you have them to info@bathvanityexperts.com so we can address the issue with Avanity, the manufacturer and Alliance Air Freight the freight company.

• 5 / 5 1

  

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  Great customer service and knowledge of products. Best prices around too. Delivery was also smooth. So grateful to find BathVanityExperts.

  Review of 7/28/22, following an experience of 7/9/22 by MARCELINA D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I was able to find exactly what I wanted on the website. Bryan in customer service called me right after I placed my order to verify some details and to explain the shipping process. I received regular updates on when to expect my delivery and everything went very smoothly. I would definitely order away from Bath Vanity Experts.

  Review of 7/28/22, following an experience of 6/28/22 by SERENITY R. *

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• 5 / 5 1

  

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  Ordering was a very simple & easy process. They had the particular design & style that I was looking for. My purchase delivered quickly and without damage

  Review of 7/23/22, following an experience of 7/15/22 by CLYDE Z. *

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• 5 / 5 1

  

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  Fast and good prices.

  Review of 7/19/22, following an experience of 6/25/22 by NATHAN S. *

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• 4 / 5 1

  

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  Easy to order and prompt delivery. No obvious external damage on arrival, and the cabinets were left in the original packing for protection while awaiting the contractor hired to install the cabinets. When they were unpacked, four glass shelves were found to be damaged. I emailed Vanity Experts last week and got a reply informing me that replacement would be at my expense because I did not report the damage within 24 hours. They said they would get a price from the mfg'er, but I have heard nothing more from them.

  Review of 7/12/22, following an experience of 5/7/22 by DELPHA R. *

  *Pseudonymized data at the request of the author

  Answer by bathvanityexperts.com

  

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  We have contacted Fresca, the manufacturer to see if they have the spare parts and if they would make an exception to their rule for reporting damage or defects (sometimes they will go as long as 7 days or even 30 days) but it’s been since mid May. We will let you know as soon as they get back to us! Getting spare parts has been more difficult than usual with port delays from Vietnam too. This is why we say to assume anything you order online could be defective or damaged and open and inspect it immediately.

• 5 / 5 1

  

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  Bryan was extremely professional and helpful when taking our order for a 60" James Martin Brookfield vanity and matching mirror in cherry. While it is always somewhat risky buying based on pictures over the Internet, my wife and I couldn't be happier. Both items were very well packed for transport and arrived in perfect condition. The driver even help to carry into the house. Top quality and highest recommendation.

  Review of 7/9/22, following an experience of 6/30/22 by AISHA K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great customer service and ease of doing business with bath vanity experts. I would rate company as excellent.

  Review of 7/7/22, following an experience of 6/21/22 by JAMEY L. *

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• 4 / 5 1

  

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  Bryan has been very helpful at Bath Vanity Experts. The countertop on my vanity was cut improperly and Bryan assisted with ordering a replacement. The only reason this review is not 5 stars is because I do not have an eta on the replacement countertop to complete our bathroom project.

  Review of 7/6/22, following an experience of 5/25/22 by FIONA K. *

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• 5 / 5 1

  

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  We bought a large vanity. Very fast delivery. Price was 15% less than we found on other sites. Very pleased.

  Review of 7/2/22, following an experience of 6/23/22 by MARJORIE B. *

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• 5 / 5 1

  

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  They were great about keeping us informed on the shipping information! Also had the best price we could find on the exact bathroom vanity we wanted.

  Review of 6/30/22, following an experience of 5/28/22 by EMORY C. *

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• 5 / 5 1

  

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  The website, the customer service providing wood samples and help with the order was superb. The delivery was smooth, with proper notices, on time and professionally handled. The inspection was useful and found no problems. Overall, exceptional. Highly recommended.

  Review of 6/29/22, following an experience of 6/7/22 by DEXTER B. *

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• 5 / 5 1

  

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  Excellent customer service. Vanity arrived in great shape and was well packed. Thanks

  Review of 6/27/22, following an experience of 6/9/22 by MAXIMILLIA B. *

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• 5 / 5 1

  

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  Working with bath vanity experts was an easy and pleasant experience. Vanity arrived within time parameter given on initial order

  Review of 6/27/22, following an experience of 4/13/22 by STACEY W. *

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• 1 / 5 1

  

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  I paid for this vanity and matching mirror, then received a delivery agreement to sign (which I did). I was told the delivery would be at the end of this week (today or tomorrow) and that I would receive additional information about the date and time so I could be sure to be present. I have heard nothing more. When I tried to track the shipment, the tracking number provided by this company was not recognized by the shipper. I tried to call the seller (who advertises 24/7 telephone accessibility) but was immediately put through to voice mail and have thus far had no response to my message. I expected better communications (including a correct tracking number) - and hope these issues can be resolved quickly. Right now, with minimal contact since they received payment and no one available on the 24/7 telephone line, it seems that this is just a scam to get my $$$.

  Review of 6/27/22, following an experience of 6/7/22 by ELVIS O. *

  *Pseudonymized data at the request of the author

  Answer by bathvanityexperts.com

  

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  Hello. We received your Southeastern Freight Lines tracking # and it showed movement on it. Now for some reason, it is not showing in their system. I can assure you that this is not a scam and we are working with James Martin and the carrier to find out where the freight is and ship you a replacement asap if your shipment is lost. We are available 24/7 at 888-409-2284 and we are going to check in again with Wes at James Martin to see if he has heard back from the SEFL customer service rep.

• 5 / 5 1

  

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  I have had a great experience. I messed up and ordered the wrong size and the team at Bath Vanity Experts worked so easily with me to return the original vanity and sent me links to the correct one to get it all solved quickly and efficiently.

  Review of 6/27/22, following an experience of 6/15/22 by MALLIE K. *

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• 5 / 5 1

  

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  Customer Service was wonderful! A vanity arrived damaged; however, they were able to get a new one to us within 5 days! Amazing! The prompt reply to emails and immediate phone call communication made us feel like we were their only customer!

  Review of 6/27/22, following an experience of 5/1/22 by HOWARD M. *

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• 5 / 5 1

  

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  I really love my new vanity! I had never ordered anything like that online. It arrived when I was told and in excellent condition.

  Review of 6/27/22, following an experience of 1/10/22 by ABIGAIL B. *

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• 5 / 5 1

  

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  Very courteous and fast response even though there is a shipment delay beyond take control

  Review of 6/15/22, following an experience of 5/28/22 by KORY H. *

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  Answer by bathvanityexperts.com

  

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  Thank you for your business and your patience. Logistics and inventory continue to be an issue in the industry but we are working to get orders fulfilled as quickly as possible.

• 5 / 5 1

  

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  Item is stunning however it arrived with some damage on the inside, Bryan worked with me to resolve the issue which was done quickly and professionally.

  Review of 6/1/22, following an experience of 5/5/22 by MELVIN C. *

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  Answer by bathvanityexperts.com

  

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  We are glad you love the vanity and we appreciate you taking the time to post your review! Very sorry that the shelf came loose inside the cabinet in transit. Logistics are rough right now and we work to make every step of the supply chain as smooth as possible but we know that doesn't always happen.

• 5 / 5 1

  

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  No problem with my order and I would use them again. My bathroom is beautiful!!!

  Review of 5/31/22, following an experience of 3/10/22 by JEAN Z. *

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• 5 / 5 1

  

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  I placed an order for various wood samples from Bath Vanity Experts and I was truly impressed. The samples were larger than expected and were all so beautiful, all at a reasonable price. Bath Vanity Experts we're quick to have them delivered and I will be ordering our vanity cabinets from them. I highly recommend them. Thank you.

  Review of 5/31/22, following an experience of 3/12/22 by OSVALDO A. *

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• 5 / 5 1

  

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  Everything was easy to purchase and arrived on time with no visible damage.

  Review of 5/31/22, following an experience of 5/11/22 by ANITA W. *

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• 5 / 5 1

  

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  excellent service and follow up

  Review of 5/31/22, following an experience of 4/28/22 by YADIRA R. *

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• 5 / 5 1

  

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  Customer Service was beyond excellent!

  Review of 5/31/22, following an experience of 5/1/22 by ALLY L. *

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• 5 / 5 1

  

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  Of all the online vendors we’ve dealt with during a 2 bathroom remodel project our transaction with bathvanity experts was the smoothest and most expedient. A special thanks to Bryan who kept us routinely updated all the way through delivery. Many thanks.

  Review of 5/31/22, following an experience of 4/27/22 by KENNEDY K. *

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• 3 / 5 1

  

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  The representative we worked with, Bryan, was phenomenal. He worked really hard to help us through a rather trying experience. Our bath renovation was all set up and ready to start when our vanity order was cancelled twice; two successive orders on different sites fell through because of stocking issues. Bryan made sure this vanity was in stock and got to us on time. However it was damaged upon receipt. Put in an order for a replacement the day after our two-week renovation started. We received the second vanity the day before our renovation was supposed to end. That was apparently as fast as they could get it to us. However, that one was worse than the first one and completely unuseable. They sent us a touch up kit to help fix the first one we had to use and gave us a $500 credit for the vanity. They were very helpful but we had 2 main issues that lowered the star rating: 1. Their shipping process clearly has issues and is extremely slow. 2. While the credit was a nice gesture, it still was not great paying $1300 for a broken vanity. 3. The touch up kit is very small and *might* be suffiecient to fix one of the two damaged front corners. It also took a full month to arrive after the second vanity got here. So we now have to attempt to touch up the vanity on a section touching the wall and counter top without damaging or marking anything.

  Review of 5/31/22, following an experience of 4/4/22 by FILOMENA S. *

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• 5 / 5 1

  

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  Would purchase again and recommend…shipping was high quality… got to me without the box being torn up. no damage at all. Great shipper!

  Review of 5/31/22, following an experience of 4/20/22 by MEAGAN S. *

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• 5 / 5 1

  

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  I was nervous about ordering from a company I hadn't used before. This company was fantastic. The order arrived when promised. I called customer service because I couldn't find a piece. The agent was polite and helpful. I would use them again when I remodel the next bathroom.

  Review of 5/31/22, following an experience of 4/19/22 by MONTANA R. *

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• 5 / 5 1

  

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  Great customer service, Bryan was the guy we talked to in reference to our 60 inch bath vanity. Answered every question, and even some he had never heard before. The Portland vanity is beautiful and well made, great choice! Thank you Bryan!

  Review of 5/31/22, following an experience of 2/6/22 by ROBERT T. *

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• 5 / 5 1

  

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  Customer service was unmatched. I used the chat feature to ask questions I had and found myself actually chatting with the owner of the company. It was the most refreshing customer service experience I've received in recent memory.

  Review of 5/31/22, following an experience of 1/28/22 by HARRY B. *

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• 5 / 5 1

  

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  It was easy to navigate the website, to quickly have questions answered via customer service and delivery was excellent

  Review of 5/20/22, following an experience of 4/29/22 by ELBERT M. *

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• 5 / 5 1

  

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  I spoke with a representative who was extremely helpful and informed about the best way to get the vanity i wanted.

  Review of 5/20/22, following an experience of 4/26/22 by EVERETTE D. *

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• 5 / 5 1

  

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  Customer service was exceptional. Vanities were ordered, shipped, and received in perfect condition within a week. Extremely satisfied with this seller and recommend them highly for all your vanity needs.

  Review of 5/20/22, following an experience of 5/2/22 by DYLAN B. *

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• 5 / 5 1

  

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  I called the number when I received my order to let them know the countertop was damaged. They walked me through what I needed to do and the driver took the damaged item back with him.

  Review of 5/20/22, following an experience of 4/25/22 by CEDRICK P. *

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• 5 / 5 1

  

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  Everything -from the website, to delivery- went extremely well! The customer service was outstanding and I really liked the easy way questions were handled and the 'no pressure to buy' approach to communicating with me.

  Review of 5/20/22, following an experience of 2/19/22 by LEONIE C. *

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• 5 / 5 1

  

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  VERY HIGH QUALITY CUSTOMER SERVICE!!!! Prices are better than most vendors, have used this company many times starting in early 2020... never had a shipping issue, would definitely recommend to anyone looking for a bath vanity.

  Review of 5/20/22, following an experience of 2/27/22 by JANICK G. *

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• 5 / 5 1

  

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  Assisted with shipping, throughout the process!

  Review of 5/20/22, following an experience of 4/3/22 by LEVI K. *

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• 5 / 5 1

  

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  Very responsive team! Love the vanity! Haven't installed it yet but looks very solid and good quality. Thank you.

  Review of 5/20/22, following an experience of 3/29/22 by AUGUST S. *

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• 5 / 5 1

  

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  The vanities I ordered are beautiful and the came pretty quickly. The customer service was excellent. Will order from them again.

  Review of 5/20/22, following an experience of 4/2/22 by REINA H. *

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• 5 / 5 1

  

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  Received on time and packaging was great. The vanity looks great

  Review of 5/20/22, following an experience of 2/20/22 by AMERICO A. *

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• 5 / 5 1

  

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  The service was incredibly friendly and helpful!

  Review of 5/20/22, following an experience of 3/29/22 by ALYSON L. *

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• 5 / 5 1

  

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  Great Communication, excellent quality, would purchase again from this vendor

  Review of 5/20/22, following an experience of 3/26/22 by KARINA C. *

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• 5 / 5 1

  

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  Loved the vanity and it came very quickly.

  Review of 5/20/22, following an experience of 3/30/22 by CHEYENNE S. *

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• 5 / 5 1

  

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  Their customer service is the best!

  Review of 5/20/22, following an experience of 3/24/22 by GERALD K. *

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• 5 / 5 1

  

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  Bath Vanity Experts is high touch in terms of customer service, which is so appreciated during these times. Despite some slight shipping delays which can be expected given global supply chain issues, Bath Vanity Experts were quick to investigate, very helpful with detailed installation tips for our contractor, and a pleasure to work with.

  Review of 5/20/22, following an experience of 3/15/22 by DAWSON C. *

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  Answer by bathvanityexperts.com

  

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  Thank you for your patience and your business! Every industry is being affected by shipping, port and local delivery delays, especially furniture. We are glad to hear that you are pleased with your purchase and we look forward to assisting you if you have any questions about the product or are ever in need of another vanity, mirror, storage cabinet etc.

• 1 / 5 1

  

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  Cabinets of very poor quality.

  Review of 5/20/22, following an experience of 2/28/22 by CYDNEY S. *

  *Pseudonymized data at the request of the author

  Answer by bathvanityexperts.com

  

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  Hello. We are sorry to hear that you are not happy with the Fresca cabinet that you ordered. This is the first we are hearing of the issue. Please email us photos of it so we can address the situation with the manufacturer.

• 5 / 5 1

  

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  I have ordered several vanities from bathvanityexperts.com and the quality is fantastic and great prices.

  Review of 5/20/22, following an experience of 3/17/22 by GARTH F. *

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• 5 / 5 1

  

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  I would recommend.

  Review of 5/20/22, following an experience of 4/2/22 by EULAH S. *

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• 4 / 5 1

  

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  The folks at the company are fine. My shipment was initially delayed, but did arrive. There was some damage to packaging, but the sink and top arrived intact.

  Review of 5/20/22, following an experience of 3/30/22 by VALENTINA H. *

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  Answer by bathvanityexperts.com

  

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  Thank you for taking the time to post your review! We consider anything less than 5 stars a failure so we want to apologize that the order was delayed and there was some package damage. Global import markets, the ports and domestic logistics are the worst we have ever seen in history but things are slowly improving. We try go get every order shipped as quickly and as safely as possible and address every delay and damaged order we can asap. Thank you again for your business and understanding!

• 5 / 5 1

  

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  Great selection and even better service

  Review of 5/20/22, following an experience of 4/26/22 by RICHMOND H. *

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• 5 / 5 1

  

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  Had an amazing experience. Ordering was easy. Delivery went smooth. No damage. Installation went well. Will order again soon when I remodel my master bath. Brian made the whole experience wonderful.

  Review of 5/20/22, following an experience of 4/15/22 by SIENNA M. *

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• 5 / 5 1

  

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  The time of it was good but unfortunately some of the boxes, product were damaged but we made it work...

  Review of 5/20/22, following an experience of 4/7/22 by ELLIE W. *

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• 5 / 5 1

  

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  I never ordered furniture before online. I was very pleased with delivery and inspection .

  Review of 5/20/22, following an experience of 3/10/22 by EMMY W. *

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• 5 / 5 1

  

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  the vanity I really wanted was not available in the right color. This company talked me through my plans and convinced me to get a gray one,,, it looks amazing !

  Review of 5/20/22, following an experience of 3/13/22 by LADARIUS B. *

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• 5 / 5 1

  

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  Very good experience

  Review of 5/20/22, following an experience of 1/5/22 by FRANK R. *

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• 5 / 5 1

  

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  We finally got the two vanities installed. We ordered the vanity, white quartz top with sink and mirror. They are absolutely beautiful and furniture quality. We did have breakage on one of the tops from delivery and the replacement came within days. The customer service provided by bathvanityexperts was excellent. They were responsive and helpful. If we are ever in the market to replace another vanity, we definitely return to bathvanityexperts.

  Review of 5/20/22, following an experience of 1/26/22 by ALESSANDRO W. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  Very satisfied with ordering from this company. Vanity arrived when promised with no damage. The only thing I would mention is that we have a long driveway and the delivery was to the end of driveway at the street. If a customer does not have a way to move a vanity from the street, and it's raining or snowing, this will be a definite issue.

  Review of 5/20/22, following an experience of 2/12/22 by LINCOLN M. *

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  Answer by bathvanityexperts.com

  

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  Thank you for your business and taking the time to post your thoughts! The logistic industry in many parts of the country is still difficult but we are doing our best to work with carriers who are as fast and careful with the items as possible. Our free delivery service with the large discounts we give is generally curbside but at the drivers discretion they may attempt to drive down long driveways (if they are sure they will not get stuck, damage a driveway, their truck etc. We consider anything other than a 5 star review a failure on our part and we want to do what we can to make as many customers happy as possible. If you send us us in some photos of your completed bathroom, we will send you a $25 gift card to any store of your choice as a thank you gift. Again, we apologize that this particular driver did not come down to your driveway but we are happy to hear it arrived safely and with no damage.

• 5 / 5 1

  

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  The company stands behind it as well. When a few pieces were broken in shipping they replaced them promptly! I highly recommend this company and their products. We are completely happy with our purchase.

  Review of 5/20/22, following an experience of 2/15/22 by GENE B. *

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• 5 / 5 1

  

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  Delivery was great as expected.

  Review of 5/20/22, following an experience of 1/17/22 by GRAYCE H. *

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• 5 / 5 1

  

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  Quick delivery and amazing customer support. These folks are extremely knowledgeable for the products they sell I could not be happier with my James Martin bath vanities. Bath Vanity Experts has my complete endorsement. If you are in the market for vanities, look no further. Bath Vanity Experts are the only place to shop for bathroom vanities!

  Review of 5/20/22, following an experience of 1/10/22 by NORMA D. *

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  Answer by bathvanityexperts.com

  

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  Thank you for your business and for taking time out of your day the post this review. We will let James Martin know that you are pleased with their products! Let us know if we can be of assistance to you now and any time in the future!

• 1 / 5 1

  

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  It was damaged when it arrived and because the builder had opened it nothing could be done. Horrible service.

  Review of 5/20/22, following an experience of 12/29/21 by BOYD S. *

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  Answer by bathvanityexperts.com

  

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  We could have easily replaced this cabinet had we received the unopened box photos that we request all customers take of their order when it arrived. We state in our Free Shipping Terms & Conditions at checkout to take 4 digital photos of the pallet/box(es) at the time of delivery. We also sent a reminder email prior to it being delivered. We need to show the manufacturer if there was box damage or not so the product can be replaced under a Concealed Damage case if the boxes were pristine or Visible Damage if the box was damaged and the product was damaged in the corresponding area. Had we received these box photos, James Martin would have replaced the product free of charge. All we received were a few close up photos of the side of the box, not enough to show that the box did arrive in undamaged condition. This is why we encourage all of our customers to call us while the delivery is happening. We can walk them through the receiving process and address any issues.

• 4 / 5 1

  

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  The vanity arrived damaged but the company sent another one free of charge. The second came in with minor scuffs in two areas and the company was able to refund me $65 to cover the cost of a retouch. They handled the issues pretty well. I just wish the packaging was better to avoid these issues.

  Review of 5/20/22, following an experience of 12/25/21 by RYLEE T. *

  *Pseudonymized data at the request of the author

  Answer by bathvanityexperts.com

  

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  Thank you for taking the time to post your review! We are very sorry that the piece arrived from Fresca with scuffs on it. Logistics continues to be difficult in the world right now and we appreciate your business and patience in getting this issue resolved.

• 5 / 5 1

  

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  Beautiful product, excellent service! Thanks for the extra effort to take photos of the stone top of the vanity when I worried about the color. It's beautiful!

  Review of 5/20/22, following an experience of 12/12/21 by TRUDIE L. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Excellent customer service from beginning to end! I was able to speak with one of the owners when I had some questions about which would look best with the vanity I selected. He provided advice, and sent pictures of each of the tops that I had in mind. Very professional, no pressure, and she was very upfront about the timeframe for production and delivery of my vanity and quartz top. Each and everyone of our questions about the delivery and the product were answered promptly and professionally. We were kept informed every step of the way. Highly recommend!

  Review of 5/20/22, following an experience of 2/17/22 by HANNAH O. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The delivery service was outstanding! He was careful with the vanity, answered my questions.

  Review of 5/20/22, following an experience of 2/19/22 by VERONA S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The selection on the site was great and we selected what we needed. The product was damaged at the manufacturer prior to shipping, but it was hidden damage, so it was not Bath Vanity's fault. Bath Vanity provided excellent customer service to remedy the issue.

  Review of 5/20/22, following an experience of 2/5/22 by JOHAN D. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Extremely Helpful! Not only did they provide excellent customer service regarding a delay in shipping one of my items, they provided me with photos and videos they took of the item at the trade show so that I could see what the wood finish looked like. This was not even requested, but greatly appreciated. They even called me to ensure I received the texts with the videos.

  Review of 5/20/22, following an experience of 12/12/21 by RESSIE H. *

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  Answer by bathvanityexperts.com

  

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  Thank you for taking the time to post this review! We understand that it's not easy to spend hard earned money on something that you can't see in person first so that is why we travel to trade shows and compile real images of many of our products. This combined with real photos from customers allows potential customers to see what the product is going to look like in person. Studio photos give you a general idea but cell phone photos along with real wood and stone samples often tell a more accurate story.

• 5 / 5 1

  

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  The vanity I ordered is beautiful, but arrived with a broken sink. With just one email, a new sink was ordered and at my house in just days. Very pleased with my experience.

  Review of 5/20/22, following an experience of 2/5/22 by KAMREN D. *

  *Pseudonymized data at the request of the author

  Answer by bathvanityexperts.com

  

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  We are sorry to hear the sink arrived damaged (rare but not uncommon given how fragile they are) but we are glad that the replacement arrived safely and quickly. Thank you for taking the time to post your review and for giving us the chance to earn your business!

• 5 / 5 1

  

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  Delivered sooner than expected. Securely packed with no damage.

  Review of 5/20/22, following an experience of 1/19/22 by ISABELLE G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  The customer service was excellent and the actual vanity is very high quality. We have already referred several friends who are as happy as we are.

  Review of 5/20/22, following an experience of 12/7/21 by LONIE B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Quick shipping and great protective packaging.

  Review of 5/20/22, following an experience of 1/31/22 by BERNADETTE W. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I called with questions before I ordered. Someone actually answered the phone and my questions. Ordering on line was easy. Delivery was quick.

  Review of 5/20/22, following an experience of 1/16/22 by BEVERLY K. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I had a really good experience with Bath Vanity. Would use them again in a heartbeat. Great customer service.

  Review of 5/20/22, following an experience of 1/4/22 by DELFINA H. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I have never dealt with a company that provided such fantastic customer service. Not only was the product high end but the caliber of communication during the order and delivery process was incredible. Highly recommend !

  Review of 5/20/22, following an experience of 1/13/22 by KAREN R. *

  *Pseudonymized data at the request of the author

• 1 / 5 1

  

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  After the 1st, 2nd, and 3rd vanity came cracked in two, the 4th one arrived in one piece, weeks after I needed it. Additionally, because I didn’t have someone on the property to check the product was in one piece upon arrival (shouldn’t it be?) within 24 hours ( it was two days instead of one), I was charged for the replacement. Karma was clear here in BVE having to pay for three more replacements and shipping. Looks fine in my place now but I’m afraid to use it because apparently they are quite fragile.

  Review of 5/20/22, following an experience of 12/7/21 by ANGELINA L. *

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  Answer by bathvanityexperts.com

  

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  We are very sorry for the delays and frustration with the shipping process of these integrated countertops. The global supply chain issues and domestic logistics chains have been strained so shipping damage has increased dramatically in the past few months. Some importers are using thinner and thinner packaging to be able to fit more products into increasingly expensive shipping containers so the items are not as protected as would be ideal. This is why we encourage customers to note any box damage with the carrier if possible then open, examine and report any shipping damage or defects to so immediately so we can replace the item(s) free of charge if need be.

• 5 / 5 1

  

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  The website is user friendly and the selection is amazing.

  Review of 5/9/22, following an experience of 1/28/22 by JAMISON B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  quality product. good customer service

  Review of 5/9/22, following an experience of 1/22/22 by SASHA S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great customer service. I received a phone call about a date change for my delivery because the company wanted me to get the best vanity possible. They were spot on and everything happened exactly as they said.

  Review of 5/9/22, following an experience of 12/12/21 by ANNAMARIE C. *

  *Pseudonymized data at the request of the author

• 2 / 5 1

  

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  delivery was a joke with all the up front items to accept before they would ship. Not scheduled, the driver forged my signature, left the damaged box out in the rain. No way to return without box, which fell apart in the rain. Overall poor service.

  Review of 12/29/21, following an experience of 9/20/21 by BRADLEY K. *

  *Pseudonymized data at the request of the author

  Answer by bathvanityexperts.com

  

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  We apologize for the carrier leaving this out in the rain and for Wyndham Collection not standing behind the product. We have parted ways with them as a result and gave the customer a refund to have the product fixed. Not every delivery goes 100% smoothly and not every product is perfect but we try to remedy ever situation that we can.

• 5 / 5 1

  

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  I cannot compliment this company enough. They answered my questions promptly and actually helped me with the selection of my countertop. When my vanity and counter arrived, I was thrilled that they were even better than I had expected.

  Review of 10/28/21, following an experience of 8/28/21 by ANNE M. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Arrived on time and in perfect condition Very well built and beautiful

  Review of 10/18/21, following an experience of 9/28/21 by SADIE J. *

  *Pseudonymized data at the request of the author

• 4 / 5 1

  

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  The site was easy to navigate; but the delivery was horrible at first. It got better

  Review of 10/12/21, following an experience of 10/6/21 by AUSTEN R. *

  *Pseudonymized data at the request of the author

  Answer by bathvanityexperts.com

  

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  We are very sorry to hear that you had issues with your delivery. The freight industry is experiencing record amounts of freight and limed staff (drivers, warehouse workers, phone operators etc.) but we are here 24/7 assist you with any problems you might have with your shipment or the product. Glad to hear things got better with the issues you were having. Thank you for your business and for taking the time to post your review.

• 5 / 5 1

  

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  Customer support was excellent. Every question was answered promptly and they went above and above!!!

  Review of 10/8/21, following an experience of 9/16/21 by BRADEN B. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Easy to navigate site. Clear instructions on delivery. I was not home and was not notified of my delivery that I found in my driveway when I returned home. Per information on website I called and got the new directions on how to handle this delivery. Actor opening and inspecting Products ones problem whip leg screw level. (screw bend) By vanity expert contacted management new screw level leg was sent out and and did not stop the installation of bath vanity. Customer service was excellent

  Review of 9/29/21, following an experience of 8/14/21 by BELLE G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Arrived sooner than expected, which is a good thing!

  Review of 9/29/21, following an experience of 8/31/21 by FREDDY S. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  These people are the best! Helpful, friendly and knowledgeable. They answered every question and were extremely helpful in making a vanity selection.

  Review of 9/29/21, following an experience of 9/4/21 by ELINORE P. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great customer service before and after the sale.

  Review of 9/29/21, following an experience of 8/23/21 by HOLDEN A. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  I found the service from these folks (Bryan in particular) to be stellar. They answered all my questions, sent me additional photos of the finish on the vanity I was considering and offered to get wood samples too. The price was better than I found elsewhere. They even talked me through the freight delivery -- something I've never been involved with. I'm very happy.

  Review of 9/29/21, following an experience of 9/1/21 by ROCIO G. *

  *Pseudonymized data at the request of the author

• 5 / 5 1

  

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  Great customer service. Order shipped quickly.

  Review of 9/29/21, following an experience of 9/13/21 by LOGAN L. *

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Reviews displayed in chronological order