Customer reviews
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Very nice saree of very good quality, even prettier in real, measurements that correspond to the holding, thank you very much!
Review of , following an experience of by CLOE D.
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I bought two products one was wonderful the other didn’t fit I wanted to return it but they have been very awkward
Review of , following an experience of by DELYTH P.
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Not happy at all the outfit was spoilt and the trousers are looking very funny.
Review of , following an experience of by MONISHA K.
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Super responsive, professional “chat” customer service bc I chatted a lot, when concerned about arrrival date. However, items did not arrive per the website date, even though the order asks for the date of the event. One reason I ordered is bc I thought the items were coming from NY, and therefore, the shipping/delivery dates were plausible, but they arrived from India. Items are also much lower quality than would be expected at full price, so I am glad I bought heavily discounted items.
Review of , following an experience of by BEVERLY W.
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AndaazFashion.com was very easy to use, with lots of designs to chose from. Customer service team were very helpful and happy to assist with any questions.
Review of , following an experience of by BAKSHINDER S.
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I have not received my order. It’s a scam
Review of , following an experience of by MILFORD K. *
*Pseudonymized data at the request of the author
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Customer service was great. When I encountered technical issues on the website while trying to place my order, one of the Customer Service Representatives was able to help me through the process. I will definitely be a repeat customer. Prices and service and workmanship won me over.
Review of , following an experience of by LISA M.
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Superb service and very fast delivery.
Review of , following an experience of by DAVIDE MARIO SPALLANZANI ..
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They were very professional, always responded I’m a timely manner on both WhatsApp and online chat. Ensured I would get my order on time before the event I needed it for. Would definitely order with them again
Review of , following an experience of by SARAFINA B.
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Andaaz delivered on the product as promised. Their communication was timely, accurate, and consistent throughout the entire process. Order Experience: Timely Updates: I was kept well-informed at every stage, from order confirmation to delivery. Accurate Messaging: All communications were clear and precise. Product Quality: Exceeded Expectations: The product itself exceeded my expectations in terms of quality and craftsmanship. Customer Service: Responsive Team: The customer service team was prompt and addressed all my queries efficiently. I am extremely satisfied with my purchase and the overall experience. Great service, highly recommended!
Review of , following an experience of by RIZWAN K.
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Delighted with the jacket and palazzo pants bought for an Anglo-Indian wedding in August. The quality is excellent, and the fit is perfect thanks to the option to choose garment chest size and also enter my height. Would definitely advise checking sizes carefully before placing order but I am delighted with my purchase and highly recommend - also grateful for emails checking I was happy with expected delivery date - great service.
Review of , following an experience of by YAZMIN D. *
*Pseudonymized data at the request of the author
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Beautiful outfit and delivered very quickly. Will be ordering again!
Review of , following an experience of by NATASHA L.
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Easy to navigate and prompt feedback
Review of , following an experience of by TIA H. *
*Pseudonymized data at the request of the author
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Clothes and follow up were amazing! it shipped and arrived within a week. Will purchase again and recommend to others.
Review of , following an experience of by HETA P.
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The picture you have given doesn't match with the product I have received. It was a big disappointment.
Review of , following an experience of by KASSANDRA J. *
*Pseudonymized data at the request of the author
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The saree was stunning and customer service ensured I received it in time for my graduation. Will definitely be ordering from them again!
Review of , following an experience of by SERENA N.
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Zero stars. My outfit was a disgrace. Nothing like the picture shown on the website in terms of colour, material and quality. I should be able to get a full refund according to the website yet Andaaz staff are quibbling with me to get me accept a small discount refund when I’ve requested to return the product and get a full refund. Very disappointed and frustrated with the customer service and quality team.
Review of , following an experience of by DAV K.
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Enjoyed my first experience with Andaaz
Review of , following an experience of by MANUEL J. *
*Pseudonymized data at the request of the author
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Great service
Review of , following an experience of by MOHSIN R.
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The order process was very easy and the online chat/whatsup communication for my measurements was really helpful and easy to understand
Review of , following an experience of by MAYA P.
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When I ordered the sherwani I gave correct size but when I received the sherwani it was wrong size. Although when got my sherwani replacement with correct size but they have forgot to put inside pocket.
Review of , following an experience of by AFAQAT H.
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Order olive dupatta only. Very quick delivery and colour exactly as I needed.
Review of , following an experience of by SANDEEP B.
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Very impressed with the customer service team. And I received my order in the expected time.
Review of , following an experience of by PREM KUMAR I.
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I'm impressed with the service they provided. I got my dress delivered within a week. The dress is too good looking and fabric quality is very good. Highly recommended.
Review of , following an experience of by RAUNAK P.
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I can only give positive reviews regarding my experience with this company . The ordering process was simple . I was a little worried as any pre stitched items can't be returned and as you spend a lot of money I was concerned but I didn't need to be . The only issue I had was no tracking was sent via email so I had to instant message but the response was instant and Informative . The arms were sewn very looks so I will have to have these adjusted in England before my family's wedding and my daughters are were a little tight so the only advise would be maybe ask for measurements around the arms which on previous orders from other companies I have given.
Review of , following an experience of by CARLY M.
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Robbed! Do not use this retailer - they will scam you. I purchased and outfit and what a received was a cheap replica. I emailed for a refund providing images of the outfit received listing the issues and how this is not the same outfit in the advertised imagine and after being offered a 10% refund (which is as insulting) I have been ignored. I would not have next a bad review if this issue had been sorted.
Review of , following an experience of by AMRITA G.
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Had a good experience ordering a Saree, no complaints! Communication was quick and easy. Received my order quickly and without any issues.
Review of , following an experience of by MEGAN H.
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Great service
Review of , following an experience of by MOHAMMAD H.
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The shopping process was very easy. I went with the custom fitting and submitted my measurements. They did not just go with the numbers I submitted, they analyzed it and made sure that the numbers were correct before starting the process. I received my outfit very quickly and let me tell you, it is gorgeous!! As a full time remote worker with little to no time to go out and shop- remote shopping is easy with Andaaz!
Review of , following an experience of by KIRAT S.
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Got the shipment on time
Review of , following an experience of by ANGELA S.
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Beautiful, quality items. Shipping was great and it came faster than expected.
Review of , following an experience of by SARAH L.
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Excellent responsive customer service
Review of , following an experience of by RUKHSANA Y.
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Andaaz Fashion site was easy to use, the outfit was as described, arrived in a timely way, and fit perfectly. Once again the service was very good. This is my 3rd time buying from Andaaz Fashion, having now bought 2 men's outfits and 1 woman's outfit in total. I am very pleased with the workmanship and the service each time. Andaaz Fashion has had good communication each time I have shopped with them. I changed my order to a different design and it was handled easily by Andaaz Fashion. I have recommended Andaaz Fashion to others.
Review of , following an experience of by TONI V.
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I am thoroughly impressed Andaaz. The fact that an assistant reached out to me via WhatsApp to confirm my size measurements speaks volumes on the quality of their customer service. I've never had a mass-market clothing vendor reach out to me personally to verify my measurement. All in all, very impressed. The website is very easy navigate, I was able to pick out my desired kurta very easily and quickly.
Review of , following an experience of by CATHRYN K. *
*Pseudonymized data at the request of the author
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Customer service was great. The style I wanted turned out to not be in stock. Customer service made a huge effort to get a style I would be happy with. The turn around time was amazing.
Review of , following an experience of by GLEN C.
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The outfit was exactly as described and looked really nice. I removed the extra canvas as I didn't want the stiffness in my outfit. It would be great to have that option in the future. I had a rapid response to my emails and appreciated it.
Review of , following an experience of by NAMITA D.
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Order arrived on time. Very helpful staff and excellent quality. Will definitely be ordering more outfits.
Review of , following an experience of by JASMIN B.
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Order did not arrive until after my event. I confirmed with the company representative that 10 days would be enough time for the outfit to arrive to the US before I placed the order. It took 12 days for the outfit to arrive. I could not wear it at my event. Poor customer service.
Review of , following an experience of by MOSHE K. *
*Pseudonymized data at the request of the author
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From ordering to delivery customer service was Excellent and I was updated throughout. I will definitely be ordering again.
Review of , following an experience of by RITA C.
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While processing took a while, delivery was fast and they delivered great quality.
Review of , following an experience of by SHALINI V.
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I had a Great experience ☺️ the staff were extremely helpful and quick for respond. The quality of the products was A1. Highly recommended
Review of , following an experience of by NAREESA M.
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Unfortunately this dress does not look the same as the pictures provided. Having ordered it made to measure I was unable to return it. Absolutely ridiculous, the dress does not look the same as the pictures, purely false advertising. Having discussed this with the customer service team they still did not agree for me to return the item. Recommended to avoid this product and company at all costs.
Review of , following an experience of by MUBARIZ92 M.
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Friendly staff, high-quality materials, customized fit, and speedy delivery on international shipping!
Review of , following an experience of by JOHN C.
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Easy to order. Good customer service.
Review of , following an experience of by RAVINDER V.
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Customer service was good in that I was contacted to ensure I had the right dress size. However, the dress I ordered was not as advertised on the website. The dupatta was a completely different design with not all the same colours and the pyjama colour (bright white) did not match them dress colour (cream/off white). Will be returning the dress and feel my time has been wasted.
Review of , following an experience of by M H.
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A company that has no emotional intelligence! I would not use them. I was apprehensive about using Andaaz but looking at the 5 star reviews, I thought I would try their service. I needed an outfit for a funeral. When I placed the order, I went for the ready made suit, that was supposed to be delivered in 3 days. I got an email confirming the order. The day after placing the order, I got phone saying that the suit will be delivered early July. This was unexpectable as the funeral was for 2 July. I was asking for constant updates via WhatsApp. I even offered to pay extra for an express delivery. The sad thing is that the suit was delivered on the 2 July but not in time! I called the courier service in the morning of 2 July to ask if I could collect it from their warehouse and the response was that I couldn’t as per their policy. However, had the parcel been marked for express delivery, they would have ensured an early morning delivery! Not sure why Andaaz chose not to go for the express delivery! Throughly disappointed.
Review of , following an experience of by PAMELA K.
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It was my first time ordering from Andaaz fashion and I was pleasantly surprised great website amazing choices and really great quality products the Andaaz team stayed in touch with me throughout my order answering questions whenever I messaged them and as promised by the team my items were delivered before my event items were perfect quality material great price really happy overall will be ordering again thank you Andaaz team
Review of , following an experience of by HALIMA B.
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Excelent service and quality items!
Review of , following an experience of by SERGIO R.
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Good quality, but I recommend to order 2 inches shorter. It was way too long.
Review of , following an experience of by LIDIA M.
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Super helpful order arrived very quickly
Review of , following an experience of by YAMSINE S.
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Excellent customer service from start to finish
Review of , following an experience of by SYLVIA E.
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The dress i ordered was not available, so they offered cheaper dresses witthout reference to partial refunds for the price difference. Once I decided on a replacement I had to send more than two emails to get my partial refund for the price difference. Then, the replacement dress arrived damaged and the return window (which was specified at the end of the terms and conditions) is ONE DAY. Since I missed the one day window, Andaaz refused to accept my return and only offered A PARTIAL REFUND of the cost of alteration to fix the dress. I had to file a claim with Paypal, since Andaaz failed to refund. At the end, Paypal refunded my purchase, since they had no answer from Andaaz. This has been my worst online ordering experience in more than 20 years using online services. Buyers beware!
Review of , following an experience of by ANGEL V.
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Very overpriced.
Review of , following an experience of by ANIKA G. *
*Pseudonymized data at the request of the author
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Terrible decision to order from this website. Sent me some shabby pant suit when the description was of a “Bollywood saree”.Then tried to dispute the fact I wanted a return. I have had to use charge back to get a refund. I will never use this website again! Buyer beware
Review of , following an experience of by KULVINDER K.
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The team were very helpful.
Review of , following an experience of by NISHA G.
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Excellent service
Review of , following an experience of by MOHAMAD J.
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Amazing quality, communication, service!!! End to end, this was a great experience!
Review of , following an experience of by LOVDIP B.
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very good service, appreciate the attention to detail and the customer service. Have already recommended to friends and family. Arrived in a timely manner.
Review of , following an experience of by GEORGE K.
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I am satisfied with the product, and that's (mostly) what matters. However, the customer service was NOT great. I do not feel they were honest with me. They were not helpful on sizing, and if I'd listened to their advice, I wouldn't have been able to use the outfit. They also kept trying to push me into a nonrefundable item, even after I said a clear "no" multiple times. It was hard to get them to answer direct questions. Very evasive. Then, the shipping took 3 weeks, which is NOT what it said on their website. I had a deadline, and when I asked them about it, they confirmed a delivery date, which frankly was a flat out lie. It hadn't even shipped yet, and there was no way it could've arrived by then, but they "promised" it would. It did not. I had to intervene with FedEx to change the delivery address. Frustrating experience, but again, I am happy with the product.
Review of , following an experience of by VERGIE G. *
*Pseudonymized data at the request of the author
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The service provided by Andaaz is good. However the product quality is very average. I expected a real Banarasi silk saree with zari embroidery and decorative edges as in photos provided on internet for the prize I paid. But this is not the case. Material feels very stiff and not soft at all as it mentions on description.
Review of , following an experience of by RAKSHA V P.
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Website was easy to navigate and had plenty of options to browse. Customer service was also quick to respond and very helpful.
Review of , following an experience of by SHALINI V.
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Everything went smooth and delivered on time so I was able to use the dress for the party.
Review of , following an experience of by SUNITHA J.
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Andaaz fashion delivers my orders on time
Review of , following an experience of by TASLEEM K.
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Fantastic care and support with producing a quality garment for their customers.
Review of , following an experience of by SAT L.
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Very pleased with my order. Fast delivery to the UK
Review of , following an experience of by GULINDER D.
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I WOULD NEVER ORDER FROM HERE: Andaaz fraudulently claimed they could deliver items by a specific date in order for me to place an order of nearly £900. They then continued to lie and string me along for days, on WhatsApp, pretending the items would come, only for me to realise this was never going to happen - and all too late. I cancelled the order immediately and requested a full refund. They THEN sent the items after I said I didn't want them and to arrive AFTER the date I needed them! And insisted on me then paying for them to be returned!!!! I refused to accept the order and they eventually agreed to redirect the delivery to their own address. Complete waste of time and money! After some intensely stressful and anxiety inducing back and forth, over a couple of weeks, Andaaz eventually agreed to process a refund, MINUS a returns and processing fee of £52.46!! The company have charged me to process an order that they should never have taken - because they they lied in order to get in the first place! Sent items after I told them not to, and then charged me to return them!!! They're still refusing to refund me all of my money, apparently in accordance with their "returns" policy. Even though I didn't return anything! The whole thing was disgraceful, unprofessional , and if it hadn't have been so awful, would have been an absolute joke. Terrible company. Terrible customer service. Terrible ethics.
Review of , following an experience of by FLORENCE T. *
*Pseudonymized data at the request of the author
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Very pleased with my purchase & the speed it was delivered, thank you
Review of , following an experience of by JASPAL S.
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Andaaz fashion used to be very good. It no longer provides this good service or quality of products. I have been a long term customer but decided to part ways now due to the number of recent mistakes and poor quality of products and service received. Before you used to get value for money. Pay higher prices but receive excellent quality. Now it's pay high price but receive poor products.
Review of , following an experience of by ERIC E. *
*Pseudonymized data at the request of the author
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Beautiful outfit but didn’t fit and kept asking me to measure it when asking to return it for a refund. Gave up in the end.
Review of , following an experience of by ELLA R.
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Ordered 4 items, all on 3 day dispatch ans I had a last minute need. I received really well made outfits in time for my event within 10 days. The outfits all exactly as shown online. Great communication and tracking process.
Review of , following an experience of by OSBALDO W. *
*Pseudonymized data at the request of the author
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It’s fraud!
Review of , following an experience of by TRYCIA S. *
*Pseudonymized data at the request of the author
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Andaaz delivered on the product as promised. They communicated in a timely fashion with accurate and consistent messaging. Great service highly recommended
Review of , following an experience of by ANUSHA S.
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Loved the outfit very reasonably priced, easy to navigate on the page, no worries with delivery great process and always responding to my emails
Review of , following an experience of by POLLY S. *
*Pseudonymized data at the request of the author
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I had a great experience shopping with Andaaz Fashion. They did a great job contacting me when they needed specific measurements. It did take a couple of times to contact them for a tracking number but they were pleasant every time I had a question.
Review of , following an experience of by MCKENNA H.
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Horrible , if I could put zero stars I would. My order did not get dispatched or delivered the time it was supposed to for my nikkah, I even paid for express shipping. they claim it was the delivery service and not them and would not let me return my item . I don’t need it anymore. Claiming I can use it for another event . No I cannot . I don’t need it and wanted a refund and to return. Then only offered to refund 12% then said they’ll refund the express shipping I don’t know if they’re only gonna refund the 12% or what. But this is my first time ordering and will be the last. Horrible customer service. I spoke with multiple people before it got here and couldn’t get a straight answer from anyone about anything. I spoke to someone the thursday it was supposed to arrive and he said it should be here that same day . It did not come until SUNDAY! I had no dupatta for my wedding.
Review of , following an experience of by UMBREEN C.
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Ordered a dupatta to go with a dress. Pleasantly surprised with the quality and the price was reasonable too.
Review of , following an experience of by SHAZIA R.
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My outfit was beyond beautiful it is stunning. Thanks andaaz
Review of , following an experience of by FLORENCE W.
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Amazing. Fitted perfectly and arrived in time for the occasion. Attention to detail was second to none . Fantastic quality too. Definitely be ordering again .
Review of , following an experience of by ANDREA K.
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Excellent size was perfect and the outfit gorgeous
Review of , following an experience of by JAY M.
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Got my package in 2 weeks. And contact with Andaaz was great. Shipping also top.
Review of , following an experience of by RASHIDA I.
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Very happy with my purchases. Perfect fit.
Review of , following an experience of by SUNIL P.
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I am very happy to have found Andaaz Fashion, specially being a plus size is difficult to find a store that sells plus size indian clothes. I first made an order to test and then placed other three more. I like all the outfits and the fact that they replied almost immediate to my questions make me feel that they care about their customers. It will be great if you add a section for cotton clothes for daily wear. I am looking forward to place another order:)
Review of , following an experience of by MARCELA G.
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Easy enough
Review of , following an experience of by CASSIE H. *
*Pseudonymized data at the request of the author
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I recently purchased a suit from this website and was very disappointed with the entire experience. Firstly, the dupatta was very short and this was not clearly described on the website. The pictures provided were deceiving and did not accurately represent the actual product. The product was on sale however there was no mention of a faulty or small dupatta mentioned . It cost me £62 including delivery and the suit is not worth it at all . Additionally, I requested a new dupatta as the one that came with the suit was vwey shorr the minimal length should be 2.5 meters and the one I received was less than 2 meters However, the customer service team refused to send a replacement because the item was on sale. This policy is very frustrating and does not prioritize customer satisfaction. Overall, I am extremely unhappy with my purchase and the service provided. I will not be purchasing from this website again and will not be recommending it to my friends I have emailed my concerns and waiting for the response .
Review of , following an experience of by SUNI S.
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Simplement magnifique !!!
Review of , following an experience of by TISSERAND B.
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Excellent customer service and communication. They were able to accomodate to my needs and even offered to expidiate the process to meet the events deadline. Truly some of the best customer service I have experienced.
Review of , following an experience of by KEVIN D.
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I'm please with the outfit, although the lengha feels a little too loose. The quality of the stitching is great, the outfits looks fab! There was some heavy net at the bottom of the lengha which I will be removing as it's too stiff and rigid. Otherwise happy the team kept in touch with me, and they sent photos before dispatching the parcels, as per my request. Outfit arrived on time, as they promised. Very pleased overall, thank you Andaaz Fashion!
Review of , following an experience of by KAMALJEET J.
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Site is easy to navigate and filter options are great.
Review of , following an experience of by JANN C.
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Great customer service. Material was great .. perfect fit to the size.
Review of , following an experience of by NICOLA H.
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what a beautiful beautiful outfit..i will be ordering again shortly..thank you.
Review of , following an experience of by JACQUELINE C.
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I would never buy another item from this company. They are incompetent and misleading. The kurta I received was quite different from what they have advertised. They promised to correct the mistake if I order it again. The second time they charged me an extra $40 to get the color correct. Instead, they sent me pink kurta instead of maroon one. And a yellow bottom instead of white. Never again! There are plenty of other companies that do a much better job.
Review of , following an experience of by ZAK S.
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This is the 2nd time ordering custom tailored clothing from Andaaz Fashion, the 1st time was a woman's outfit and this time a man's. The website is easy to use, the item looks just like the picture, and the cost was reasonable. What will bring us back again is the service, which was so good. They had important follow-up questions about the custom measurements I submitted to Andaaz Fashion and advice that was helpful. The outfit arrived in a timely manner and the fit was perfect. Will definitely buy again.
Review of , following an experience of by TONI V.
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I am very satisfied with the order and the service! Thankyou!
Review of , following an experience of by SHALINI S.
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Order process was very easy, communication very clear & prompt. My only issue was the delivery time, I paid for express shipping. While my order arrived on time (day before the event), standard shipping was what I got. So would be nice to be refunded the cost of express shipping
Review of , following an experience of by ABBY V. *
*Pseudonymized data at the request of the author
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Easy to look for and great customer service
Review of , following an experience of by ZAHID N.
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I did not receive the product as it looked. Very disappointed.
Review of , following an experience of by SEBASTIAN W. *
*Pseudonymized data at the request of the author
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Quick delivery and fine attention to detail!
Review of , following an experience of by MULLINS759 M.
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Amazing fit and great colour
Review of , following an experience of by ANWAAR K.
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They were very good. Very efficient with the size and delivery. I have recommended to my friends. I hope they maintain there service as they were to myself. I have my next order.
Review of , following an experience of by ANUJA K.
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Great company, easy ordering experience, high quality dresses.
Review of , following an experience of by HANNAH M.
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