Customer reviews
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Perfect service, helpful staff and quick delivery for a custom service
Review of , following an experience of by ODA D. *
*Pseudonymized data at the request of the author
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There were 3 problems with the order: 1) Color didn't match with what was advertised. So, I placed a second order for a darker shade of maroon. They charged me $40 extra. The piece they sent was not even maroon. It was pink! 2) I ordered a white bottom, instead they sent me golden yellow! 3) The fit was incorrect, in spite of detailed notes.
Review of , following an experience of by TYSON L. *
*Pseudonymized data at the request of the author
Answer by andaazfashion.comFlagDear Mr. Zak, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the issues with your recent order. Customer satisfaction is our top priority, and we are truly sorry to hear that we did not meet your expectations. Regarding the specific concerns you raised: Our customer service executive will get in touch with you ASAP We value your feedback and appreciate your patience as we work to resolve these issues with you. We will act swiftly to make things right. Thank you for giving us the opportunity to improve. We hope to serve you better in the future. Warm regards Team Andaaz
Answer by Tyson LFlagYou have been given an opportunity to resolve the issue and you have not yet done anything. For other readers, this is the second order they have messed up. Two mistakes on the same order suggests incompetence. I have not received a refund. This has not been resolved yet.
Answer by Tyson LFlagYou have been given an opportunity to resolve the issue and you have not yet done anything. For other readers, this is the second order they have messed up. Two mistakes on the same order suggests incompetence. I have not received a refund. This has not been resolved yet.
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Good
Review of , following an experience of by RAHITA K.
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The delivery process was stressful. The item was not dispatched on the estimated date and I had to send multiple emails to get updates on the estimated dispatch and delivery dates. I never received an email confirming dispatch or containing tracking details. I only received these details after contacting their customer service through live chat. In the end, the order arrived too late for the event at which I intended to wear it.
Review of , following an experience of by AUSTEN O. *
*Pseudonymized data at the request of the author
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Lovely and fast customer service, the product arrived quickly is of good quality.
Review of , following an experience of by MARIANNA N.
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Easy access
Review of , following an experience of by SHYLA M.
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What a beautiful dress with stunning detail and fit perfect. The customer service was high quality and very responsive. I am recommending Andaaz fashion to all those who commented on the gorgeous item. Thank you so much and I will love to work with you again soon.
Review of , following an experience of by JOSH S. *
*Pseudonymized data at the request of the author
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I bought this dress at the last minute for a wedding. The dress was fitted to my size and sent to me earlier than I requested. The service is outstanding.
Review of , following an experience of by TRANG S.
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Came out perfect
Review of , following an experience of by AMANDA L.
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Brilliant service
Review of , following an experience of by HADIYAH K.
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I’m so happy to buy a dress from Andaaz fashion. It’s so beautiful nd good quality material
Review of , following an experience of by SUMERA A.
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The outfit does not match the photos on the website
Review of , following an experience of by MUNEERAH SHAMSUDINE ..
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Just as pictured!
Review of , following an experience of by RAWZITA T.
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As usual, all was perfect ! ANDAAZ for ever ! :o)
Review of , following an experience of by VÉRONIQUE V.
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Great service, saree blouse stitched perfectly and good quality saree. Ordered for delivery to the uk and it arrived within 3 weeks. Will shop here again.
Review of , following an experience of by SATWINDER K.
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The most amazing suit, with lovely detailing. The customer service is amazing too!
Review of , following an experience of by HANIFA A.
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Excellent
Review of , following an experience of by SAIMA B.
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Excellent customer service, lovely product, arrived in good time and well packaged.
Review of , following an experience of by MARIANNA R.
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The company was very communicative and double checked the size we wanted to order. The material is BEAUTIFUL. The outfits are stunning.
Review of , following an experience of by DOROTHY C.
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The item I received was not even close to the design I ordered
Review of , following an experience of by ELYSE A. *
*Pseudonymized data at the request of the author
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I think the website is very good. You get an answer straight away and the employees seem to be reliable. In addition, it was very good both in terms of price-performance ratio and delivery time. Our package arrived at a good time.
Review of , following an experience of by SCHABANA D.
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Saree quality is amazing. My mother is very happy with her new beautiful saree.
Review of , following an experience of by TIA C.
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Really great company. They reached out to me to make sure my sizing was correct and gave me a few different swatch options. Great service!
Review of , following an experience of by JORDAN B.
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Excellent quality, fitting great plus they do update you on every step. The style, design everything was great. Please make dresses in mareena fabric for winter like long maxi anarkali style so people from Uk will make more orders. Thanks ☺️
Review of , following an experience of by MARCELINA S. *
*Pseudonymized data at the request of the author
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I had a wonderful experience with this company. I received my outfit on time and in excellent condition. The fit was absolutely perfect. I love how communicative they were throughout the whole process. I am actually in the process of purchasing another outfit from them right now! Love this company and highly recommend it to anyone.
Review of , following an experience of by SAMANA Z.
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Absolutely fabulous. The fabric does not look cheap and neither does the stitch. They contacted me multiple times to confirm the measurements I had sent and provided guidance on how to measure. I needed these garments for my sisters wedding and they expedited my delivery as soon as I contacted them.
Review of , following an experience of by GILDA W. *
*Pseudonymized data at the request of the author
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I have used Andaaz multiple times over the years. The serviceand quality has always been brilliant. As a plus size woman, it's amazing to have the outfit fit you and not the other way around because that can always be stressful. I will continue you use Andaaz for the foreseeable future
Review of , following an experience of by SHAHANA B.
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Very favorable shopping experience I must say.
Review of , following an experience of by ONKAR R.
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Received earlier than expected
Review of , following an experience of by CHAITHANYA G.
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amazing service, outfit came very quickly and fit me perfectly! Would recommend to others and definitely buy from again!
Review of , following an experience of by SOPHIA A.
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Sent me a completely different item to the one I ordered. Then asked me to pay to return it. Very poor customer service.
Review of , following an experience of by SAURAYA A.
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I ordered 5 outfits, male and female, and had wonderful service and great quality!
Review of , following an experience of by AMANDA G.
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Great price, good packaging, nice quality. Overall would buy again.
Review of , following an experience of by KRISTEN S.
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I've ordered from Andaaz twice now (with custom measurements for both outfits), and both times everything was amazing. They have excellent communication within WhatsApp and answer all questions quickly. They make sure to confirm all of my sizing/measurements, and they were very open to making adjustments to the style that I needed. Once everything was confirmed, production and shipping were very fast as well. I got my order within just a few weeks! I was surprised since everything was so custom. The quality is also top tier! Both outfits are absolutely gorgeous (wearing to wedding weekend events for family member), and I can't wait to wear them!! Great experience all around!
Review of , following an experience of by JULIA N.
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I had full conversation and print screens available where 20 times i mentioned to Andaz what design and measurements I needed. Irrespective they sent very small size (which has no margins) blouse. I am looking for solution from many days now and their is no response.
Review of , following an experience of by VIBHA C.
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Such good fitting jobs!
Review of , following an experience of by HARLENE G.
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The quality of the outfits was all excellent. The fit was perfect in most cases. The shipping was much faster than I expected (arrived in less than 2 weeks!). I would use them again and I recommend them.
Review of , following an experience of by REBECCA S.
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The quality of the outfits was all excellent. The fit was perfect in most cases. The shipping was much faster than I expected (arrived in less than 2 weeks!). I would use them again and I recommend them.
Review of , following an experience of by REBECCA S.
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They do such a good job with making the outfits long enough for all 6ft of me! My suit and lehenga were impeccable!
Review of , following an experience of by HARLENE G.
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The quality of the items received did not match what is indicated on the website and their returns policy is very rigid, I would not recommend this website to others
Review of , following an experience of by ANIKA R.
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Responsive and attentive staff
Review of , following an experience of by LEÏLA A.
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The item wasn’t all that sizing was terrible no trousers with it not happy
Review of , following an experience of by SHALINI M.
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En tout point Parfait, Merci à Vous !!
Review of , following an experience of by VÉRONIQUE V.
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I ordered 4 stitched to size sarees. When purchasing, the customer service team were fantastic, advised that I could get 10% off with a specific code and the website said I would get it within 3 weeks. After 3 weeks, I contacted the customer service team and asked for an update. They kept me updated as requested. It took another 2-3 weeks before I got my order (around 6 weeks in total). I raised my concern with customer service who raised the issue further. I was contacted by a higher member of the team who listened to my concern and came up with a solution I was happy with. Overall, I am happy with the service however, I’m not sure I will use again. I will certainly keep them in mind for next time.
Review of , following an experience of by ROXIE C.
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Perfect fit of product , real meads to measured . Super customer service, on time delivery . I an planning to get new orders.
Review of , following an experience of by NACIYE U.
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placed my order on 02 April. after chasing up few times got it on 28/April despite of choosing READY TO WEAR dress!!! once recevied it,the pattern and the design was not similar to the dress at all!!! didnt like the quality and return it. I had to pay for postage £12.50 + 10% of total price, so I lost about £30 for no reason.
Review of , following an experience of by ISAIAH C. *
*Pseudonymized data at the request of the author
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Poor service. It delivered on time as agreed. Do not shop here!! Very poor customer service.
Review of , following an experience of by KAYCEE F. *
*Pseudonymized data at the request of the author
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Good experience for buying and customer service.
Review of , following an experience of by SHERIN M.
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Great products. Good quality
Review of , following an experience of by LINWOOD S. *
*Pseudonymized data at the request of the author
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Customer service - Awesome Stitching - Excellent Delivery - Super speed This will be my go to shop for clothes - Sincere thanks!
Review of , following an experience of by SABIRA A.
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Not so satisfied. I’m 5’1 and of course the dress is going to be worn with heels it doesn’t even touch the floor. Some things have to done with common sense. Especially a dress worth $300. The dress itself is nice. Not tailored correctly.
Review of , following an experience of by NIDHI V.
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I have given proper size they made wrong and I Been calling since got delivery staff is misbehaving and talking rudley I asked for exchange r refund they are being rude
Review of , following an experience of by SAIMA B.
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beautiful--well made and exactly as pictured. Looking forward to wearing it over my gown.
Review of , following an experience of by DORETTA R L.
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Beautifully made and received in time for the wedding. Excellent company.
Review of , following an experience of by MICHAEL A.
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Incredible service - i had two outfits made to my own measurements which the tailor checked and they arrived beautifully made within a week Really highly commended.
Review of , following an experience of by MELISSA F.
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Not a good service at all. Placed an order for a jewellery set. They sent me the wrong one. They said they would refund me a percentage back due to them sending wrong times. Bare in mind. It was there error and they should have given me a full refund. Anyway I never got the refund they emailed me about and nothing was ever done about this issue. Not a good company to buy from.
Review of , following an experience of by NADIA S.
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All was perfect !
Review of , following an experience of by VÉRONIQUE V.
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Paid for an express délivery, never got my order
Review of , following an experience of by FAROUQ M.
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Excellent customer service and amazing clothing. The attention to detail and quality of the fabrics are second to none. Would certainly order again.
Review of , following an experience of by DEBORAH B.
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Everything perfect
Review of , following an experience of by MARISA U.
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was in stock and shipped on time
Review of , following an experience of by ASAD Y.
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Good quality - perfect proportions . Nice design good communication from seller Thank your
Review of , following an experience of by CHAZZY R.
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Purchased from Andaaz Fashion a couple of times now. And as always the outfits have been great (womenswear & kidswear). Will be shopping here again in future.
Review of , following an experience of by AMAN D.
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Best on line shopping experience ever. Very personalized and helpful
Review of , following an experience of by CHHITIJ M.
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I ordered a custom silk dress for my wife from Andaazfashion by only submitting 2 small jpeg images for references. The customer service was a very patient and helpful and knowledgeable throughout the measurement taking and fabric selection process. They certainly put my mind at ease. I will be using Andaaz for many projects to come.
Review of , following an experience of by MICHAEL B.
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Loved it! It was true to style and great quality!
Review of , following an experience of by NAJIBAH I.
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My order came super fast, and I absolutely love it. Beautiful quality and the colour was exactly what I wanted. Just enough gold embellishment. Perfect! Thankyou so much.
Review of , following an experience of by LORAINE B.
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Excellent fit and service. Dress arrived so quickly!
Review of , following an experience of by HADIYAH K.
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i needed a size change. it’s been 3 days and i can not get a email response from the company.
Review of , following an experience of by DAMARIS M. *
*Pseudonymized data at the request of the author
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Fantastic customer service online chat is great they get back to you instantly. I was unsure of my size, the Agent went through it with patience and also kept a note of my e-mail address to ensure my outfit was delivered in time for my event. I've ordered 3 outfits, really well made and beautiful. Looks better than the pictures on the website. I highly recommend Andaaz fashion
Review of , following an experience of by SHEFA N.
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The website was easy navigate, and customer service was attentive and good service. My outfit fits perfectly. There was a slight delay of a couple days in receiving my Kurta suit, but they let me know that it was on it's way. The photograph of the outfit was slightly more vibrant in the embroidered flowers, but otherwise was accurate to what I received. I'm very pleased with Andaaz Fashion and have recommended it to many others.
Review of , following an experience of by TINA B. *
*Pseudonymized data at the request of the author
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Overall, I had a delightful experience with Andaaz clothing. My outfit fits perfectly. Excellent material quality, whilst my husband's outfit , though initially oversized, was promptly and satisfactorily adjusted. The timely delivery of my husband's made-to-measure attire allowed for necessary alterations, supported by Andaaz's attentive service. However, communication regarding the delivery of my ready-made outfit could have been improved. Nonetheless, i'm highly satisfied and would enthusiastically recommend Andeaz for their exceptional service and quality clothing
Review of , following an experience of by HAZEL P.
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I am extremely shocked and disappointed with the service of this company. I placed my order well in advance and used the estimated shipping guideline as to when I would receive my order. As I had never used this company or ordered these dresses before I used the chat function to confirm everything before proceeding with my order. I was assured the outfit would arrive on time. I also expressed concerns about the measurements and I was assured a designer would contact me to review everything. I gave my measurements and provided updated measurements as requested, however no designer contacted me regarding my order. I was told my order was delayed and from then on it was almost impossible to get in touch with anyone at Andaaz Fashion. I could not get through via phone and it was extremely difficult to get clear answers via their WhatsApp messaging service. My garment arrived more than a week late and 2 days after their committed revised timeline due to delays. They used the wrong measurements - they used my hip measurement for my waist so the garment was double the size, with no time left for me to get the garment altered. The stiff piece at the bottom was impossible to walk in and I had to cut it out. Overall, I am extremely disappointed with this shop, the customer service was appalling and overall I do not think this is a professional shop who adheres to their commitments of excellent customer service, tailored desings etc. if you want to run a global business I suggest you improve communications, customer service and have accurate guidelines on your website regarding timing and measurement. Overall my experience was ruined and I spent a fortune on my dress. I feel totally ripped off and demand a redund.
Review of , following an experience of by JESSICA P.
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Overall good service , honest and always respond to the inquiries, cost is reasonable .
Review of , following an experience of by ANGELINE D.
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The order was processed quickly and they answered all my questions quickly. Would highly recommend.
Review of , following an experience of by EASTER L. *
*Pseudonymized data at the request of the author
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Very unhappy. The customer service for shipping was good (though it took them over a week longer to ship it than they claimed when I ordered it) but what arrived did not match the photos. The top looks completely different from the photo and it fits very poorly, while the skirt waistband was a full 10 centimeters larger than the measurements I sent in, so of course it fell off me, it was huge. Very annoyed that for 210 euros the result was so sub par. Would not ever order from them again.
Review of , following an experience of by HAZLE K. *
*Pseudonymized data at the request of the author
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Great website with lots of collections and the payment method worked great for me! My only feedback is the pictures are not realistic as they are glossy and misleading in terms of colors. Wish you had more realistic representation of the real product.
Review of , following an experience of by RAMYA H.
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very superb job ..right on time delivery as promised...!!!
Review of , following an experience of by ONKAR R.
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Nice user friendly website, customer service was very good, ensuring the product ordered was going to fit perfectly which it did. Very impressed.
Review of , following an experience of by HARKAMAL F.
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Andaaz was brilliant from the very beginning. They communicated really well and were quick to respond to any queries. Their products are quality and would highly recommend them.
Review of , following an experience of by KALI K. *
*Pseudonymized data at the request of the author
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Had to chase to get update on order. People on chat are not as aware of the designs when I was looking for more detail. For example, in the picture, I could not tell if there was side slit and online agent said there wouldn’t be. Final product had side slits all the way up to the hip bone!
Review of , following an experience of by GB B.
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Outfit was stunning, customer service fantastic and team helped me with custom measurements. Would definitely buy again. Thank you Andaaz
Review of , following an experience of by RAJINDER D.
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I have received my order I’m lost for words absolutely beautiful suit the picture does not give it justice the colour the zardosi work is absolutely beautiful can’t wait to wear it thank you Andaaz for not letting me down and putting my trust In you will definitely be ordering more thank you ❤️❤️❤️❤️❤️
Review of , following an experience of by SHABANA K.
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Sari was WHITE on one side! Looked very cheap for the price I paid. Blouse was supposed to be semi stitched but was sent just black material. Won't be ordering from them again
Review of , following an experience of by ADELE S. *
*Pseudonymized data at the request of the author
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So easy to order, immediate contact from Anaazfashion to confirm order. Contact regarding delivery, true to delivery date. On arrival the outfit ordered surpassed all expectations, beautiful fabric, excellent sizing, perfect fit and professional finish.
Review of , following an experience of by NICKOLAS B. *
*Pseudonymized data at the request of the author
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I liked my first saree choice better than this one. The first saree there was a problem, it took more than 3 weeks for the company to tell me there was a problem. I had to contact them to see if they got my new order because it had been a few days and they did not acknowledge my new order. The same thing with shipping. I had to write and ask when my saree would ship. Now the saree I ordered is too tight under the arms. I am very small for an American. This saree top is cut very small where the chest meets the arms. It cuts into my underarms when I move my arms.
Review of , following an experience of by TINA P.
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Customer service was great. I had communication about problems on my order ASAP. I am very satisfied with the level of attention they hd with my order.
Review of , following an experience of by NANDY S.
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Excellent service, very helpful, received outfit in time. Outfit is beautifully designed. Thank you
Review of , following an experience of by BHARTI G.
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Excellent communication, service, quality of clothing & tailoring!! Materials are exactly as described (of course they are prettier on the models 😊) and rich.
Review of , following an experience of by BINDHU A.
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I had a bad experience. The staff is constantly lying, told me I would recieve my outfit in time for my function and I didn’t. Then I had to fight for my refund and wait three weeks. I had two other outfits I was happy with but my experience was dampened due to the issues with the third outfit. It’s important to work on the speed of your service as well encouraging your team not to lie.
Review of , following an experience of by KHUSHBAKHT R.
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Very bad Wrong size Came late Very upset with your customer service 🤔🤔
Review of , following an experience of by THEMIRPURI K.
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Andaaz are a terrible company who don't provide the service they promise. I was left without an outfit the day before a wedding
Review of , following an experience of by NAOMI W. *
*Pseudonymized data at the request of the author
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They took my money, and sent me something that looked terrible! I gave them the opportunity to fix it and it’s still terrible. It’s NOTHING like what I ordered! This was meant to be my wedding outfit and now I have nothing to wear. They have literally ruined my wedding day and they’re refusing to give my money back. They take your money, do a terrible job and then refuse to give you a refund! I’m so upset I spent so much money with these con artists and now I’m without a dress and without my money! I paid a lot of money for a dress and I haven’t got what I paid for because it’s terrible. As their customer, I should NOT be out of pocket because of something they have failed to do!
Review of , following an experience of by NISHA C.
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The most beautiful dress I have ever received! I would recommend Andaaz to all who want an awesome piece of clothing!
Review of , following an experience of by CYNTHIA F.
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It has nice collection, reasonable price and most importantly their communication with client/customer is amazing. Thank you and keep it up
Review of , following an experience of by PAL Z.
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Delivery was late plus the stitching was terrible
Review of , following an experience of by JUWERIA S.
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I love the dupatta I bought from Andaaz. Perfect colour match! Loads of variety to choose from and not too bad in price. It can be a little lower but inflation has probably caused it to go up.
Review of , following an experience of by CLEORA W. *
*Pseudonymized data at the request of the author
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Outstanding Performance in delivering the product. Amazing communication. So many of my family members loves Andaaz fashion. The suits material and finishing is outstanding. Thank you.
Review of , following an experience of by RENITA G.
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Great Service, turnaround time excellent.
Review of , following an experience of by TARIQ M.
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Very well made to measure understands ng professional team Delivery was quick Very happy and will order again for sure
Review of , following an experience of by BINA K.
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