Customer reviews
-
Edit Flag
Nicely made and excellent customer service. Happy with the order
Review of , following an experience of by AISSA N.
-
Edit Flag
Advertised as quick delivery for Eid outfit didn’t arrive until two weeks later and arrived stained with oil yellow and someone’s pink lipstick smudged into garment, waiting for refund
Review of , following an experience of by ERICK H. *
*Pseudonymized data at the request of the author
-
Edit Flag
Everything went really good. The quality of their products and costumer service couldn’t be better. I wish they would re-open a physical store!
Review of , following an experience of by EVA M.
-
Edit Flag
Amazing quality and value. Responsive customer service
Review of , following an experience of by ANDLEEB A.
-
Edit Flag
My order is perfect. Great fit. Great customer service. Thank you soo much!!
Review of , following an experience of by NISHA H.
-
Edit Flag
Wouldn’t even give this company 1 star. I ordered an Eid outfit from them and they sent me the wrong size. They offered to refund me 10% of the order total for a mistake that was done through no fault of my own which was insulting for an outfit which cost me more then £100 as a “goodwill gesture”, then told me they can send me a new outfit after Eid even though I had told them the outfit was for Eid and would be no use to me after Eid. Threatened them with legal action and over 1 month later they agreed to refund me. But be aware, they don’t refund you the full amount as they take off a charge for “order processing fees”. Absolute joke of a company. Save yourself the headache and do not order from them.
Review of , following an experience of by KATHERINE G. *
*Pseudonymized data at the request of the author
-
Edit Flag
The ordering went fine. I ordered more outfits than I needed with the intention of trying them on and returning those which did not work; my husband and I are attending our 1st Indian wedding and we were very unsure about the clothes and sizes. The website gave the company address in NYC, and the return policy stated returns are to be sent to a Miami address and there would be a 10% restocking fee. All good. When I contacted the company to make my returns, they tell me that returns aren't accepted - listing lots of exceptions which were not to be found on the website (they provided a link which went to a broken page). I have emailed several times and will continue to do so, but so far having no luck.
Review of , following an experience of by ASSUNTA A. *
*Pseudonymized data at the request of the author
-
Edit Flag
We ordered 6 items on the 15th March 2024, after Andaaz Fashion via phone assured us, that we would receive these items before the 4th of April. The items were to be used at a large party held on the 5th April and after this date they would be useless to us. We received 5 out of 6 items in due time, but despite several inquiries regarding the last item, it was not received before 9th April. We also stressed that if this last item was not received in due time as promised, we wanted to cancel this item. We have now tried to contact Andaaz Fashion since 9th April, in order to arrange return of this last item for a refund, but they are ignoring our inquiries and we have not heard anything from them what so ever. Very poor customer service. We will never use this company again.
Review of , following an experience of by LISA GAYNOR S.
-
Edit Flag
Ordered in plenty of time to arrive for EID, Despite several online chats being reassured it would arrive in plenty of time it arrived on the first day of eid. It was 10 inches too short but I have been told it can not be refunded will not being ordering from this site again
Review of , following an experience of by TANJINA I.
-
Edit Flag
I paid extra for quick delivery but after contacting Andaz Fashion many times, I arrived way later than promised. Very unprofessional dealing with customers and very disappointing experience.
Review of , following an experience of by MILES P. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent quality and communication. It fits perfectly and is a quality garment. Thank you
Review of , following an experience of by DAVID J.
-
Edit Flag
There was a lot of back and forth initially Especially with regards to measurements There was no confirmation of goods being dispatched When I enquired about the status of order the next morning the goods were delivered
Review of , following an experience of by BHARAT P.
-
Edit Flag
The Kurta looks amazing! The pants are too long so I will need them to be tailored.
Review of , following an experience of by MICHAEL S.
-
Edit Flag
Order a slight bespoke suit for Eid on a very very short deadline gave them measurements made dispatched and delivered direct from their head office in India in 7 days. AMAZING just in time for Eid.
Review of , following an experience of by MOHAMMED M.
-
Edit Flag
Delivery was shocking. We ordered a waistcoat for Eid after being told we were guaranteed delivery well before Eid. Communication and service was poor. The overall quality of the clothing was good but delivery needs to be improved.
Review of , following an experience of by ABUTALEB C.
-
Edit Flag
Navigating the website is incredibly easy and the order process is so simple and reliable. So happy with how the whole thing went.
Review of , following an experience of by ZEENAT-UL-FARDOOS A.
-
Edit Flag
Stunning wedding outfit
Review of , following an experience of by KHALIL Z.
-
Edit Flag
Great communication, delivery time and price
Review of , following an experience of by VINNIE S. *
*Pseudonymized data at the request of the author
-
Edit Flag
I purchased this garment by selecting the option "Ready Size" and selected 50. On the same page the Return Policy stated all "Ready Size" can be returned for a refund. I did not look any further into fine details of Return Policy. The garment did not have the quality of the picture and I wanted to return it for refund. However, customer service stated they can't because per Return Policy anything over 42 is plus size and can only be returned for alterations. This was very misleading because I bought the garment ONLY because it said all "ready size" can be returned. They will not refund by $300
Review of , following an experience of by ELIANE F. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great site to find the best fit for you and a representative is available at any time to help!
Review of , following an experience of by MASHAL B.
-
Edit Flag
Awful service, not as shown in picture. Been so long still not received my refund
Review of , following an experience of by NADIA Q.
-
Edit Flag
Not great. Last time that I will order from them. Too many issues.
Review of , following an experience of by TISHA K.
-
Edit Flag
The dress was beautiful, thank you. Really appreciated
Review of , following an experience of by MARIAM A.
-
Edit Flag
We ordered 4 different outfits. All arrived in a timeyly fashion. They were shipped with FedEx Express from India to Germany The outfits also fit very well. I was surprised as I have had a lot of bad experiences with other companies. So all in all I am very pleased with my experience with Andaaz.
Review of , following an experience of by PIERRE T.
-
Edit Flag
Amazing service yet again from Andaaz fashion. Perfect delivery time and excellent communication!
Review of , following an experience of by HUMBERTO O. *
*Pseudonymized data at the request of the author
-
Edit Flag
Customer Service was great. Was always able to chat with someone regarding my order. Delivery of the suits was quick even with custom stitch order.
Review of , following an experience of by RYANN H. *
*Pseudonymized data at the request of the author
-
Edit Flag
This is my second purchase from Andaaz Fashion for ready-to-wear clothing, and the fit was absolutely perfect both times. Being a smaller frame, it's hard to find clothing that fits just right, and the XS size was exact! This shop has become my new favorite!
Review of , following an experience of by MITA P.
-
Edit Flag
They got the sizing completely wrong. I did say that we needed them for an upcoming event so there’s not time to get them fixed. The trousers were short and the sleeves are too tight. There’s no space in the bust to get them adjusted. It’s far simpler than the pictures so it’s misleading.
Review of , following an experience of by SHARMIN J.
-
Edit Flag
The customer service was fantastic and I would recommend/have recommended to friends
Review of , following an experience of by DELLA B. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great service and fast delivery. I’m happy 😊
Review of , following an experience of by VIVIAN P. *
*Pseudonymized data at the request of the author
-
Edit Flag
the suit arrived perfectly on time with no signs of tear; fit very comfortably, was as beautiful as in the photo. communication with the people at andaaz made me feel more than secure with my purchase as well. will be buying from here again Inshallah
Review of , following an experience of by SARA R.
-
Edit Flag
I appreciate the team contacting me about the fabric choices. They were able to give me my first pick, but I would have been happy with the second option as well. It came quickly and I was packaged nicely so the kurta was not ruined or dirty.
Review of , following an experience of by ALIZA Q.
-
Edit Flag
Friendly staff.exceedingly helpful. Accommodated my need for an outfit on a very short timescsle for an event. Helped me sort out the right size Contacted them when informed would not be delivered on time and they followed up and item was delivered the next day. Eceptional customer service.
Review of , following an experience of by KAREN P.
-
Edit Flag
More than a two week delay with delivery. Poor quality and massively overpriced when the order finally arrived.
Review of , following an experience of by CLARE B.
-
Edit Flag
3/5. The video to measure the sleeves while ordering is different than how to measure the sleeves once the product arrives. Ended up with sleeves too short and had to spend $50 at an alternations store to have them lengthen the sleeves, thankfully the outer layer had material available and only had to add material to inner layer. I also gave my height when ordering and the pants were a foot too long so I had to have those tailored too.
Review of , following an experience of by DAVID B.
-
Edit Flag
Very good customer service. On time delivery. Very happy.
Review of , following an experience of by FAZLUL Q.
-
Edit Flag
Overall, very happy with Andaaz and their updates and communications!
Review of , following an experience of by AZMAT Y.
-
Edit Flag
Delivery it's very bad I never get/received my percel, I order this panjabi for my husband. I except he wear it our eid festival but ...... I thought I order more but I never.....
Review of , following an experience of by SHAMMI N.
-
Edit Flag
the outfit was stunning and the fit true to size!
Review of , following an experience of by RIYA M.
-
Edit Flag
I ordered this anarkali for Eid. It was shipped on time, no hassle at all. The dress is beautiful, as shown in the picture!
Review of , following an experience of by AISHA U.
-
Edit Flag
I ordered the item and specified I needed it for Eid day they assured me it would be delivered by Eid but when began to worry as my daughter ordered from a different company and received hers in a matter of 3/4 days .. I queried it couple days before Eid they told me it still hadn’t been sent off and was telling me that it would not be delivered by Eid I was disappointed and Requested a refund to then be told they could deliver it by Eid…as soon as I requested refund they suddenly could send it out I tracked it and they sent it out in the same day of my complaint it did come on eid day but very late on in the afternoon when the day was nearly over. The dress was nuce but service is very poor
Review of , following an experience of by AYESHA M.
-
Edit Flag
The prices are reasonable, the clothes arrived quickly, and they are stunning.
Review of , following an experience of by JAE H.
-
Edit Flag
Very good service. I received an email after ordering online asking me to verify measurements. Garment arrived quickly thereafter.
Review of , following an experience of by BHARAT M.
-
Edit Flag
Really nice
Review of , following an experience of by NABEEHA S.
-
Edit Flag
Médiocre
Review of , following an experience of by FATOUMA A.
-
Edit Flag
Very easy to navigate site
Review of , following an experience of by WILHELMINE B. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent
Review of , following an experience of by FATEMA S.
-
Edit Flag
I ordered for Lehanga with net fabric but they offer me different lehangas , as I have not enough time I agreed and choose one but there were no product details for material What ever I have received on Eid day Afternoon, sorry to say it’s very cheap quality!
Review of , following an experience of by FALIA F.
-
Edit Flag
Great communication and super fast delivery. Beautiful outfit that fit perfectly!
Review of , following an experience of by PILY S.
-
Edit Flag
It was my first time with Andaz and they are good. The only improvement could be to include live tracking of the order as I had to call few times to get my order delivered on time before Eid.
Review of , following an experience of by ABDUL RAHIM ABDUL JABBAR P.
-
Edit Flag
I was extremely happy with my outfit however I was shocked when the dispatch date stated on the website was incorrect by 20 days. Customer services was happy to speak with me about my concerns about needing my outfit for a particular date. They managed to deliver my outfit in the nick of time and I have had many compliments. I will be ordering again but leaving more time before outfit is needed.
Review of , following an experience of by NELDA H. *
*Pseudonymized data at the request of the author
-
Edit Flag
NEGATIVE 5* if there was one!! I wish I had read the previous reviews before I bought from this company. Exactly the same thing happened to me. I asked if the outfit would arrive in time for an event on 23 March. They said yes if I placed the order that day. I went ahead then they said it wouldn't arrive in time and asked me to select a different design which would. They sent me photos and I picked one. Of course the item didn't arrive till over a week later ( despite having paid for 2/3 days express delivery ). When it arrived, it looked nothing like the photo. No sleeves, and the bottom half a completely different design. They would only refund me if I send the wrong product back at my own cost! What a scammer! DO NOT BUY FROM THEM.
Review of , following an experience of by YOLANDA ..
-
Edit Flag
Wtf is that I bought an oufit and they send me the fabric ???? There is no pants nothing wtf
Review of , following an experience of by HAJAR I.
-
Edit Flag
You all are AMAZING! My ordered as stunning and exactly as described. I Highly recommend purchasing from you all. I love that you were able to get it on time for Eid. Keep up the amazing work and I will be ordering again! :)
Review of , following an experience of by SYEDA Q.
-
Edit Flag
Awful fit, not as promised, even worse return policy.
Review of , following an experience of by SARAH M.
-
Edit Flag
Very bad experience with the products we bought this year ; we were regular customers of this product house but not anymore . We bought the clothes which were very small in size we trusted and asked them to exchange via emails and they said we will not exchange the order. This has led to a very bad customer service and retention also the clothes received are damaged
Review of , following an experience of by RALEIGH T. *
*Pseudonymized data at the request of the author
-
Edit Flag
smooth experience and responsive team
Review of , following an experience of by MERT U.
-
Edit Flag
Excellent service and communication.
Review of , following an experience of by RUKSHANA K.
-
Edit Flag
Amazing sellers! I have ordered from Andaaz during covid period and I can sincerely say their impeccable customer service and super delivery time has not changed. For Eid, I had a few questions about sizing, Andaaz were responsive to all my questions and queries. Helped me so much that I felt confident ordering another suit! I would definitely recommend as my own experiences with them have been absolutely amazing. 💯
Review of , following an experience of by ALISHA A.
-
Edit Flag
arnaque de livraison
Review of , following an experience of by RIFAYI A.
-
Edit Flag
Good service, good value for money, good shipping.
Review of , following an experience of by TINA M.
-
Edit Flag
Great experience for a first timer. Communication was great and verified the sizes. The clothes came quickly and fit perfectly
Review of , following an experience of by NICHOLAS M.
-
Edit Flag
Great quality and fit. Timely delivery. Ordered kurta pajama from many online stores and this was by far the best.
Review of , following an experience of by AHMED K.
-
Edit Flag
I am so happy with the experience I had with Andaaz Everything was at such a professional level. My garments were stitched perfectly I shall definitely 💯 will be buying from them. Excellent service throughout Very good contact method with customers…… Outstanding!!! Thank you Andaaz team
Review of , following an experience of by NAYYER I.
-
Edit Flag
the process to order was so easy and the delivery came so fast. material and fitting was good too!
Review of , following an experience of by ANEELA I.
-
Edit Flag
Half the beads where missing and pants at too small
Review of , following an experience of by OLIN P. *
*Pseudonymized data at the request of the author
-
Edit Flag
Great service and fast delivery
Review of , following an experience of by TEJAL P.
-
Edit Flag
Fit perfectly and exactly as shown on image! Such a beautiful dress and stitched with great care. Love it
Review of , following an experience of by AZRAA K.
-
Edit Flag
The company was very helpful and professional. The service was speedy and efficient. Thank you so much.
Review of , following an experience of by ELIZABETH S.
-
Edit Flag
I was very impressed that customer service reached out to me for the date of occasion I was planning to use the outfit so they could ensure it could be delivered in time for the event.
Review of , following an experience of by CATHY M.
-
Edit Flag
I would rate it as very bad. They sent me a completely different order than the one I paid a lot of money for. The garment could not be worn and I had to pay another 600 dollars to get something suitable from another company. They substituted a ghastly yellow fabric for the vest, when the picture was green. They are hopeless, duplicitous and I regard their business as organised theft
Review of , following an experience of by JOANNA A.
-
Edit Flag
Arrived when promised. A lot of choice on the website.
Review of , following an experience of by CAROL C.
-
Edit Flag
The website has great selection of outfits and clear indications showing sizes when ordering. Good website.
Review of , following an experience of by SYEMA A.
-
Edit Flag
The delivery was very quick, however, I paid £160 for my item to arrive in time for Eid celebration. The saree I chose did not give me selection for trouser size. The trouser does not fit. I am size S/M in trousers and it has come as something lime XS. Absolutely disappointed and now will have to return the item back for full refund. Therefore I have nothing in time to wear for eid.
Review of , following an experience of by MALIHA A.
-
Edit Flag
Purchased a red salwar kameez, colour and size were spot on, will buy again. Company kept in touch to see item was to my liking and correct size
Review of , following an experience of by SHAKIL A.
-
Edit Flag
Received my products and the right size perfectly right on time. The material and the work are worth the money that I paid for. Even though I didn't receive the same product for one of the Kurta but Andaaz managed to offer me something similar and a good quality Kurta which for I appreciate. Overall, I will be shopping from Andaaz again, will recommend to friends too.
Review of , following an experience of by MUSHFIQUR I.
-
Edit Flag
Great customer service Beautiful suit Thanks
Review of , following an experience of by LILA B.
-
Edit Flag
The site was comprehensive. Excellent choices with well set out sections and advice. Easy to navigate. Ordering was good Communications after order were good- on several platforms. However advice on sizing proved to be a bit mis-leading. Also alternative products purchase for choice, due to sizing these proved to be non-returnable. This is only apparent in 'the small print'! If you purchase larger sizes then these automatically become non-returnable. This is very poor- other clothing sites offer full returns as standard Communication after order was less good. A small discount was negotiated but this leaves me with unwanted outfits and the hassle of having to arrange for alterations. A shame really, spoilt my whole buying experience
Review of , following an experience of by VERNON B.
-
Edit Flag
Outfit is perfect. Wish dupatta was bit more heavier/nicer.
Review of , following an experience of by RAJNEESH K.
-
Edit Flag
Site was easy to look at all fashions, Person I spoke was very helpful as to assisting different products for the different events for the wedding.
Review of , following an experience of by ANITA S.
-
Edit Flag
I would give no stars if I could. Do not buy from this supplier. They did not make the outfit per the picture, they are amateurs and they said they I could return the item and now they are making it very hard for me to return and not refunding me the full value of the items even when they haven’t been made per the picture. They give India business a bad name. NEVER again.
Review of , following an experience of by BHAVISHA H.
-
Edit Flag
Embroidery looks nothing like the photo on the website.
Review of , following an experience of by ZOHAL A.
-
Edit Flag
Communication great
Review of , following an experience of by JON M. *
*Pseudonymized data at the request of the author
-
Edit Flag
Very delayed delivery. I missed my program plan. Initially in the next morning of the ordered placed, I was told that the design i chose is not available, i need to choose another one. I requested cancellation and refund. They did not do that. Later they took 24 hour time to confirm about the chosen product availability but without any time frame of delivery. I told several times that if you cannot provide on time please cancel my order and refund pls. But customer care team promised they will provide on time. But failed to do so, I questioned them but just carried on apologizing and offered 10% refund only - though requested for the cancellation and refund early when I assumed that the product is not coming timely. It finally came 2 days after my program. Just rubbish service. Never coming to this site for buying anything.
Review of , following an experience of by TAMJID K.
-
Edit Flag
Good fit, delivery and customer service
Review of , following an experience of by DARLY M.
-
Edit Flag
perfect fitting of the blouse and the items arrived on time, Thank you
Review of , following an experience of by DIPAK B.
-
Edit Flag
Great service, arrived right on time! Customer care was great and very helpful
Review of , following an experience of by SOFINA A.
-
Edit Flag
The quality of the material is great. Having said that I ordered the “ semi stitched” option and I received fabric and beads in the mail. No pattern or instruction and absolutely nothing was made other than a skirt was semi made for the lehenga. I was unable to have this made by a local seamstress, as I was directed, in time for my event. The policy on their website clearly states that non custom items can be returned within 10 days of receiving it. I was well within my window and they tried to deny be my return, offering every option but a refund. I contacted them multiple times a day until they allowed me to return it. I have still not received my refund despite it being returned over a week ago. The customer service is fairly responsive but does not follow through on anything they say. Additionally they direct you to emailing when you call and response times can take days. I wouldn’t recommend this company to anyone.
Review of , following an experience of by LEAH D.
-
Edit Flag
Well done and matched the picture perfectly. Shipment was fast and kept me informed of the status. Will buy again.
Review of , following an experience of by EUGENIA J.
-
Edit Flag
Very good communication and my order was delivered very very quickly. I will definitely order from there again.
Review of , following an experience of by RISHI B.
-
Edit Flag
everything was great- fast delivery, great quality, and great fit!
Review of , following an experience of by ZOHRA K.
-
Edit Flag
8 days from order to delivery in the UK, I made sure the measurements were sent within 24 hours of my order. Overall 9/10 as they make you choose a swatch but this may give flexibility for some. Sherwani was made beautifully and good quality. Top tip don’t try to flex or add a little extra when measuring, they will do that perfectly. A little expensive for what it is but the 8 day turnaround makes it well worth it
Review of , following an experience of by IRFAN A.
-
Edit Flag
Impeccable service . Lot of communication. Outfit as described and is absolutely stunning high quality
Review of , following an experience of by SAIMA S.
-
Edit Flag
Great
Review of , following an experience of by FARHANA S.
-
Edit Flag
Garment did not arrive in time for an event ~ despite being assured by online chat and paying Express Delivery. Garment not at all like the image on the website either ~ it’s actually very ugly. No return instructions anywhere either. Will I get my money back? Ordering from Andaaz feels like a big mistake!
Review of , following an experience of by CHET L. *
*Pseudonymized data at the request of the author
-
Edit Flag
Excellent customer service, very helpful and efficient
Review of , following an experience of by FOZIA K.
-
Edit Flag
Following receipt of a lovely saree but not matching blouse piece, Andaaz did not fulfill my request for a return. Instead asked me to accept a 12% refund which I did not want.
Review of , following an experience of by LOPA P.
-
Edit Flag
I highly recommend ordering from here. They have a wonderful range of clothes and sizes!! The customer service is brilliant, they are attentive to your needs and will make changes you ask for. My order got delivered within a week and is beautiful. The finishing is very good and the fitting is perfect. I will definitely continue to order from here
Review of , following an experience of by SALEHA L.
-
Edit Flag
I am pregnant and was looking for an outfit for my friend's wedding. The staff were really helpful and easily contactable. The custom sizing is perfect and cannot thank them enough. The suit is beautiful and as gorgeous as online - I highly recommend
Review of , following an experience of by VICTORIA B.
-
Edit Flag
very good quality and fast delivery. will definitely order others in future . thank you andaaz fashion !
Review of , following an experience of by RITA G.
Reviews displayed in chronological order