Customer reviews for andaazfashion.com

Customer reviews

• 5 / 5

  

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  I. SO thrilled Oh Oh my So Gorgeous 😍 It fits Perfectly.....Yes Yes I will be buying more and more Thank you so so Much You all are Simply The Best!!!!!!

  Review of 4/7/24, following an experience of 3/17/24 by JANET E D.

• 5 / 5

  

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  Good quality products

  Review of 4/7/24, following an experience of 3/10/24 by PREEYA R.

• 1 / 5

  

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  Very bad, an unpleasant experience. I do not recommend this site.

  Review of 4/7/24, following an experience of 3/3/24 by NILS G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Sold as seen! And fast delivery

  Review of 4/7/24, following an experience of 2/16/24 by RANU S.

• 5 / 5

  

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  Super good customer service, very responsive

  Review of 4/3/24, following an experience of 2/21/24 by MARIA D.

• 5 / 5

  

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  The dress is beautiful, loved it as soon as I opened it. Great help via the chat link regarding sizes and then helped to place the order and even when I enquired about how long it would take to arrive so helpful. I would recommend Andaaz fashion to people.

  Review of 4/3/24, following an experience of 3/9/24 by NATASHA K.

• 5 / 5

  

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  It arrived and was beautiful so thank you. My only concern is the trouser did not fit me unfortunately. Although my chest size is 42, my hips is 44.

  Review of 4/3/24, following an experience of 3/9/24 by JOYCE B.

• 5 / 5

  

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  No issues from ordering to delivery. Item purchased was good fit and material. Will not hesitate to order again.

  Review of 4/3/24, following an experience of 3/12/24 by HARVINDER G.

• 5 / 5

  

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  The quality of the lehenga is outstanding, it it way more beautiful than the picture. The service was quick, the staff were helpful when taking measurements. Would recommend to everyone. Thank you!

  Review of 4/3/24, following an experience of 3/7/24 by CIARA M.

• 4 / 5

  

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  The whatsapp customer service is very prompt and is easy to get in touch with someone about your order.

  Review of 4/3/24, following an experience of 2/23/24 by PERRY O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  THE SERVICE IS GREAT AND MY ITEMS ARRIVED IN TIME AND THE FITTING IS PERFECT

  Review of 3/31/24, following an experience of 3/4/24 by DIPAK B.

• 1 / 5

  

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  There was an issue with a custom order dress, that I had to choose a new dress from a set of images they provided. When I recieved the order it was not the correct length. Due to their mistake I had to order an entire new dress after their failure to rectify my issue. Ended up not being able to wear the wedding dress due to their lack of shipping within their time frame that I asked multiple times about before reordering the dress. Now the company refuses to answer the multiple emails and phone calls I have placed. I would advise not ordering from them since they have horrible customer service and lack the ability to acknowledge their mistakes.

  Review of 3/31/24, following an experience of 2/16/24 by MICHELLE B.

• 4 / 5

  

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  Very nice suit. Fast delivery. Pleased with my purchase.

  Review of 3/31/24, following an experience of 3/11/24 by KANTA G.

• 5 / 5

  

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  I am beyond my expectations and the fit is right on . I am a very happy customer. The quality of the fabrics and sewing is excellent

  Review of 3/31/24, following an experience of 2/24/24 by MARTINA S.

• 5 / 5

  

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  Amazing service! The follow up with my order was excellent and the product arrived before I expected it too! The fit and everything was perfect!

  Review of 3/27/24, following an experience of 2/19/24 by VANDANA S.

• 5 / 5

  

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  Excellent product and excellent stitching

  Review of 3/27/24, following an experience of 3/1/24 by HARBINDER S.

• 5 / 5

  

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  Helpful in every way. Timely delivery.

  Review of 3/27/24, following an experience of 2/6/24 by LAKSHMI K.

• 2 / 5

  

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  Good quality but the actual suit does not look like the picture. The colour and design work is not the same. It looks better in the picture.

  Review of 3/27/24, following an experience of 1/27/24 by SABINA K.

• 5 / 5

  

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  Quality of product 👌🏻 Excellent communication with team

  Review of 3/27/24, following an experience of 3/2/24 by ETIENNE M.

• 5 / 5

  

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  The staff were so helpful and efficient. My Order when it arrived was beautiful! The fit is great and quality of fabric and manufacture is excellent. I would highly recommend them.

  Review of 3/27/24, following an experience of 2/28/24 by LOUISE R.

• 1 / 5

  

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  This online shopping experience was just awful! They promise you everything, take your money and then totally ignore your instructions and measurements sent for a custom fitting. They then charge you for the privilege of their mistakes!!!This company should be investigated by trading standards, the credit card companies and PayPal too. Why do they happily feel refund / pay out to customers for someone else's mistakes? Talking of mistakes, through no fault of my own, I have lost 10% of the cost of my outfit and postage costs too through NO FAULT of my own. I am absolutely furious that a customer can be treated so unfairly, disrespectfully and with huge contempt. Fortunately, I have photographs, WhatsApp messages and screenshots from their website to support my case legally. Someone needs to stand up to such bullies. My warning to you is don't touch them! They will never accept they have made a mistake and will not refund you any money, even when the mistake clearly is with theirs.There address is a UK one and it appears they use a Surrey address. I plan to contact the consumer programme, Rip off Britain and Which and ask them to look at this company, their ridiculous policies and actions. This is simply not acceptable

  Review of 3/26/24, following an experience of 1/28/24 by AMPARO W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to order and very quick delivery

  Review of 3/26/24, following an experience of 2/14/24 by ARDELLA T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to browse and find what I was looking for

  Review of 3/22/24, following an experience of 2/13/24 by KELLY M.

• 5 / 5

  

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  Quick delivery. Excellent product. Happy with my purchase

  Review of 3/22/24, following an experience of 2/28/24 by JANE L. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Overall the website is ok, but needs an update as it can get quite confusing when looking for what I want. Search results include men’s outfit when I specifically click on women’s cothing! The past orders are not saved when logged in so have to look through size guide to remember. Can be time wasting. Feels like there are not many new outfits added- they are mostly the same outfits I notived for past three years. And it would ve nice to have more modern, and simple designs in your Eid and Wedding range. You have great outfits but most are very heavily embroidered, beadwork, catered for weddings in my view. Missing out on capturing part of the community that prefers simpler outfits for big events. Be great to have members perks… i have bought quite a few outfits now and feel that with a reward scheme like other websites, it will encourage me to come back and buy more outfits and tell others.

  Review of 3/22/24, following an experience of 2/12/24 by VINCENZO R. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  The process was seamless and the product quality excellent. The only major issue was that the size of the Kameez which was too large. It was not made to the measurements provided.

  Review of 3/22/24, following an experience of 1/5/24 by SANDY R.

• 5 / 5

  

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  Good communication, friendly staff, clearly wanted my shopping experience to be good... and it was

  Review of 3/22/24, following an experience of 2/7/24 by LIZ M.

• 5 / 5

  

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  Exactly how it looks on the pictures just stunning!

  Review of 3/22/24, following an experience of 1/31/24 by BRAV V.

• 2 / 5

  

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  not cooperative & the material & measurements not correct. Bad quality

  Review of 3/22/24, following an experience of 2/10/24 by ELSIE N.

• 4 / 5

  

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  The site was pretty easy to use. The only thing is I had a hard time finding the other color options for the same design.

  Review of 3/22/24, following an experience of 2/17/24 by SUMONA S.

• 5 / 5

  

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  Very good experience!!

  Review of 3/22/24, following an experience of 2/24/24 by GARTH O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always order from here, never had any problems

  Review of 3/22/24, following an experience of 2/24/24 by DESMOND M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service. Andaaz were very good in getting in touch to double check measurements, always quick to respond to any queries.

  Review of 3/19/24, following an experience of 2/25/24 by CHANDNI S.

• 1 / 5

  

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  Rely on small print

  Review of 3/19/24, following an experience of 1/27/24 by RAJ S.

• 5 / 5

  

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  Clear, excellent communication from vendor.

  Review of 3/19/24, following an experience of 2/11/24 by GILES R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I recently bought this lovely grey Lehenga for my daughter. It has been stitched very well and the material is exquisitely rich and exactly as described. Impressive price, and communication & delivery too. Love the outfit 🤩

  Review of 3/15/24, following an experience of 2/8/24 by BINDHU A.

• 5 / 5

  

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  I received excellent help with ordering. The clothing was delivered very quickly. The quality is excellent. I am very happy with my purchase.

  Review of 3/15/24, following an experience of 2/21/24 by PENELOPE G.

• 5 / 5

  

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  I love the product of this website so for the dress order are exactly as it shows in the picture and the measurements were also perfect.

  Review of 3/15/24, following an experience of 2/8/24 by REMI S.

• 1 / 5

  

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  Saris that I have bought are of low quality especially for what you are paying, and they do not take returns, or not very easily. I had explained that I wasn’t very happy with the quality I have received and nothing was done on there end. Quite disappointing as I had spend over £350 on saris. Will not be buying again. Very disappointed

  Review of 3/15/24, following an experience of 1/25/24 by FLORINE G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Perfect size very good quality everyone loveeee it

  Review of 3/13/24, following an experience of 2/5/24 by SMARA I.

• 5 / 5

  

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  Fast delivery as promised professional staff assisted on size Will surely buy again

  Review of 3/13/24, following an experience of 2/7/24 by DHARMINI V.

• 2 / 5

  

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  There were no pleats in the suit, feels like I am wearing a bag. Stone work is uneven. I asked for a churridar pajami instead of straight pant and one would think they would use the same material designated for this suit but instead they provided a readymade shiny pajami/leggings

  Review of 3/13/24, following an experience of 1/30/24 by TINA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Awesome product, amazing service

  Review of 3/12/24, following an experience of 2/12/24 by SUPINDER A.

• 1 / 5

  

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  TRASH website and order. Scammers. The outfit arrived not looking like what's in the photo. The top was completely deconstructed with just scrap pieces of fabric sent. The skirt was not what it appears in the photo. I am 5ft 3" and skirt is for someone 6" or more. It is heavy and bad quality. The return process is not doable since the package has to be returned within 4 days of receiving it. I will never purchase from here again, never recommend the website, and tell people NOT to order from here. I want my money refunded.

  Review of 3/12/24, following an experience of 2/17/24 by SHAKIRA S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I would recommend Andaaz fashion, they are responsive and customer focussed and value for money.

  Review of 3/12/24, following an experience of 1/28/24 by DIPA G.

• 3 / 5

  

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  Tried returning bangles I got that was not in great shape. It doesnt open or close well. The screw to close the bangles is black and tinted and looks like it's about to break. Then I'm told it's a non returnable item.

  Review of 3/11/24, following an experience of 2/3/24 by ROMENA S.

• 1 / 5

  

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  I ordered a purple saree in January 2024, along with 5 other items. All for my daughter’s wedding on February 24, 2024. The other 5 items were delivered promptly. I received an email stating that the purple saree needed to be remade and it would take 10-12 business days. That would have been February 12,2024, plenty of time for the wedding. I did not receive any updates from the company so I used the chat option and email to request info. I did not receive any reply emails and the chats were always saying “we will inform the design team to expidite the order”. I finally got ahold of someone via the chat who understood the urgency and then I received an email that I would receive the saree on Feb 23, 2024. Not ideal but, at least I would have it for my daughter’s wedding. It is now Sunday, February 25, 2024 and the saree has still not been delivered. I had to wear someone else’s saree to my daughter’s wedding. The company failed to deliver this order as promised and I have asked multiple times for the order to be canceled and for a refund. I spent $142 on a saree that I was not able to wear as intended. The customer service for this issue was an utter failure. I would not give this any stars whatsoever but that is not an option.

  Review of 3/11/24, following an experience of 1/21/24 by REBECCA H.

• 5 / 5

  

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  Excellent quick delivery

  Review of 3/9/24, following an experience of 2/10/24 by TRACEY B.

• 3 / 5

  

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  Delivery came on time, however order was not as described.

  Review of 3/9/24, following an experience of 2/12/24 by MUKHNAM K.

• 5 / 5

  

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  Really great quality products and very helpful customer service

  Review of 3/9/24, following an experience of 1/21/24 by CAITLIN R.

• 4 / 5

  

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  The service was responsive and asked for everything required to ensure right fitting

  Review of 3/9/24, following an experience of 1/29/24 by AJVINDER D.

• 5 / 5

  

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  Great prices, representatives are very responsive and helpful, good quality!

  Review of 3/6/24, following an experience of 2/11/24 by CASIMER H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Helpful service staff and well made product shipped with care. Great experience overall!

  Review of 3/6/24, following an experience of 1/22/24 by NATHAN V.

• 2 / 5

  

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  Have not received my order.

  Review of 3/6/24, following an experience of 2/9/24 by BARBARA S.

• 5 / 5

  

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  Amazing customer service. The outfits are true to pictures.

  Review of 3/6/24, following an experience of 2/8/24 by SABY S.

• 4 / 5

  

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  I did not get the saree I ordered. I was expecting the saree as pictured with simple embroidery. I got the one with shiny threads and plastic pearly stuff with embroidery that I won’t be able to use.

  Review of 3/6/24, following an experience of 2/13/24 by BASIL J.

• 5 / 5

  

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  Helpful customer service! Thank you- fast delivery

  Review of 3/6/24, following an experience of 1/30/24 by CARMEN B.

• 5 / 5

  

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  Excellent service in ordering and quality - very happy with my outfit

  Review of 3/1/24, following an experience of 1/28/24 by FIONA T.

• 5 / 5

  

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  5 stars for the execellet customer support from the support team. ✨️

  Review of 3/1/24, following an experience of 2/11/24 by HARRISH M.

• 5 / 5

  

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  helpfull

  Review of 3/1/24, following an experience of 2/13/24 by ARUN I.

• 3 / 5

  

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  Website states 'Free Delivery on orders over £100'. This is not true (and possibly making this statement is against the law). I was charged delivery because of where I live. I live in Bedfordshire, hardly a difficult place to get to! Customer Services did help slightly offering me a discount voucher which I had already claimed anyway and then a bit extra. But in my opinion you cant offer free delivery unless you state on the website the areas you wont deliver free. My dress arrived promptly and is Beautiful !

  Review of 3/1/24, following an experience of 2/6/24 by JULIE A.

• 1 / 5

  

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  I ordered a custom made suit which Is so not the size I ordered, I have 35.5 hips my trousers are 42 inch hips, I am 5'4 my dress is 60 inches long, the suit is massively too big for me even after the double checked my measurements and asked for photos, I have just wasted £144 and I am absolutely fuming and I would not recommend anyone using this company

  Review of 2/29/24, following an experience of 2/1/24 by COLETTE S.

• 5 / 5

  

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  I had an amazing time at a wedding

  Review of 2/24/24, following an experience of 1/15/24 by JAMIL S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very easy site to navigate and excellent customer service. The continuity of staff was great to help with any queries raised. All questions asked were responded to immediately.

  Review of 2/24/24, following an experience of 1/30/24 by MAUREEN S.

• 5 / 5

  

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  Excellent professional staff kinging My suit is beautiful and I will ask them again to make more thank you

  Review of 2/24/24, following an experience of 1/17/24 by BINA K.

• 5 / 5

  

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  Wonderful fit and material. I am a little worried about buying expensiveclothing online but this one was lovely

  Review of 2/24/24, following an experience of 1/29/24 by RANITHA G.

• 4 / 5

  

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  Very efficient company to deal with. Customer service very helpful

  Review of 2/24/24, following an experience of 1/17/24 by TANIA B.

• 5 / 5

  

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  Have ordered multiple outfits from Andaaz, including all outfits for my sons wedding. As always perfect fits, fabulous fabrics and designs true to images. Thank you for fast delivery, excellent customer service and wonderful outfits.

  Review of 2/24/24, following an experience of 1/12/24 by NASREEN B.

• 3 / 5

  

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  While the Andaaz team is excellent at communicating, we have not been happy with how they have dealt with our main issue which is that the blouses were not stitched as per the measurements provided. We have received three outfits so far and the blouses/tops for all the outfits have required alterations. I have paid $180 for alterations and they have agreed to reimburse me only a fraction of the cost.

  Review of 2/24/24, following an experience of 1/23/24 by SANDY R.

• 5 / 5

  

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  Very helpful site with no hassles regarding delivery of product

  Review of 2/24/24, following an experience of 2/3/24 by ALKA T.

• 5 / 5

  

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  Beautiful material and workmanship

  Review of 2/24/24, following an experience of 2/1/24 by LISA M.

• 4 / 5

  

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  The initial service provided was very good. I have ordered a few dresses now. This dress was made a bit differently. Didn't have the same level of adjustability as the last ones. I think it depends who does the sewing. But can't complain the dress is well made. The prices are a little on the high side when you custom order. Good service. Thank you Andaaz.

  Review of 2/22/24, following an experience of 1/21/24 by RESHMA K.

• 1 / 5

  

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  I contacted a member of the team regarding this outfit and said I would not wanted it altered as I may need to return this. They advised I should get a size 46 which is plus size and I said I think I would prefer to get the next size up just in case. And checked again regarding the refund. I have now tried to return the item and have been told as this is a plus size I can not get a refund. Awful customer service. I have contacted Trading standards and they have confirmed this should have been confirmed at the time. I made them aware I was plus size. I will be leaving a review to explain how awful the experience has been and would never buy from this site again

  Review of 2/22/24, following an experience of 1/14/24 by SUMEN G.

• 1 / 5

  

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  Disappointed

  Review of 2/21/24, following an experience of 1/30/24 by RUBY R.

• 1 / 5

  

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  Very dissatisfied

  Review of 2/21/24, following an experience of 1/30/24 by RUBY R.

• 3 / 5

  

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  The website is not very good. When I tried to check on my order, it kept telling me I didn’t have any orders. But, the customer service using what’s app was great, assuring me my order was made and giving me tracking info.

  Review of 2/20/24, following an experience of 1/24/24 by PATRICIA G.

• 5 / 5

  

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  It was easy to find my correct size and the order came quickly. The clothing is fantastic quality and I’m very happy with my order.

  Review of 2/20/24, following an experience of 1/9/24 by KRISTEN S.

• 5 / 5

  

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  Great quality and fast delivery sizing also well done

  Review of 2/18/24, following an experience of 1/29/24 by NIDAH K.

• 5 / 5

  

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  Very accommodating and great communication - highly recommend!

  Review of 2/18/24, following an experience of 1/23/24 by LAUREN M.

• 5 / 5

  

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  Amazing outfits such good quality with affordable prices! Excellent customer service too really helpful!

  Review of 2/18/24, following an experience of 1/23/24 by ADENA K.

• 3 / 5

  

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  Their sales team was always dedicated to maintain good communication. I got information always. But at the very beginning they were not clear about their courier price. For that reason I had to pay twice which was unacceptable. Because every customer has fixed budget, so it is hard to change tjeir budget instantly. Thanks.

  Review of 2/18/24, following an experience of 1/18/24 by MD. SHIRAJUL MUSTAFA H.

• 5 / 5

  

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  Great online shop

  Review of 2/11/24, following an experience of 1/22/24 by SADIA F.

• 5 / 5

  

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  Very happy with the dress. The customer service is also very nice, they respond quickly and are super friendly.

  Review of 2/11/24, following an experience of 1/21/24 by SAWSAN A.

• 5 / 5

  

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  Overall great product

  Review of 2/11/24, following an experience of 1/22/24 by MYLES G. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I basically ordered a size 54 in the chest. I was contacted and ask what was my size without loose fitting which was a 52. The garment was suppoae to be 5inches bigger but it wasn't. I've taken to a tailor to get it adjusted and it's costing me $200. Next time I will stay with the size I ask for originally.

  Review of 2/11/24, following an experience of 1/12/24 by GREG R.

• 5 / 5

  

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  Such.

  Review of 2/11/24, following an experience of 1/18/24 by LILLIAN W.

• 5 / 5

  

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  Excellent service, contacted immediately after I placed my order, to confirm the size. Kept updated about dispatch, garment looks good and fits nicely.

  Review of 2/11/24, following an experience of 1/22/24 by INDRANIL M.

• 5 / 5

  

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  Amazing! What an absolutely stunning outfit for a wedding occasion, material is of very good quality, size fits like a glove, perfect! Get your sizes right when you place your order and you won't be disappointed, Thank you Andaaz, saved me alot of hassle walking around the shops.

  Review of 1/25/24, following an experience of 1/15/24 by SHEHNAZ K.

• 4 / 5

  

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  The outfit was exactly as shown on the website. The quality and finish was great. Although the top was a little longer than the picture unless you know it was meant to be shorter people won’t be able to tell the difference.

  Review of 1/24/24, following an experience of 1/7/24 by SUKHI D.

• 5 / 5

  

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  Very good customer service with quick response to questions. Video about measuring excellent . Very quick delivery and dress exceeded my expectations in fit and quality - it is gorgeous

  Review of 1/23/24, following an experience of 1/9/24 by FIONA T.

• 1 / 5

  

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  Worst experience ever. They practically make it impossible for you to return your order. I ordered a dress from them which turned out to be a bad copy of a designer dress which by the way, they were selling at the same price as the original designer. Even though, the order originally came from Delhi, India, they dont let you send it back to India. They want you to return it to a UK or a US address which costs you even more than the price of the item. Ridiculous!

  Review of 1/18/24, following an experience of 12/10/23 by SANIA S.

• 5 / 5

  

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  I Ordered an Anarkali outfit from Andaaz fashion which I loved. I loved that you can do different color and add in any type style you may like we which I did. The only thing I was disappointed in was the Dupata which was very plain so I contacted Andaaz fashion and they were mire than happy to add some designs to my Dupata which I had to pay an additional price for that which I don't mind. But I am still waiting for my Dupata to be shipped.

  Review of 1/10/24, following an experience of 11/28/23 by KAISRIE G.

• 5 / 5

  

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  Great customer service, always a prompt response. Measurements were easy to do and send. The outfit for perfectly. Definitely recommend.

  Review of 1/10/24, following an experience of 11/28/23 by SEEMA V.

• 5 / 5

  

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  Great service and will use them again. My clothes came so quickly to the UK. They even adjusted ready-made suits trousers and shirt lengths according to my height.

  Review of 1/2/24, following an experience of 11/23/23 by KIRAN G.

• 2 / 5

  

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  Great outfits as always and great customer service!

  Review of 1/2/24, following an experience of 11/19/23 by SHIKHA K.

• 5 / 5

  

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  Really beautiful

  Review of 12/23/23, following an experience of 11/25/23 by ARUNSEYA P.

• 5 / 5

  

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  Very good customer service and prompt delivery. I was very happy with my purchase.

  Review of 12/23/23, following an experience of 12/7/23 by NANCY R.

• 5 / 5

  

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  Customer service was superb. From measuring guidance on the site to updates on order and well packaged delivery.

  Review of 12/23/23, following an experience of 9/24/23 by SARA BOORER ..

• 5 / 5

  

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  Excellent!

  Review of 12/23/23, following an experience of 11/3/23 by NADINA H.

• 1 / 5

  

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  The order never arrived and has been lost by EPS/DPD who have no tracking no. for it. I ordered this for a special occasion and have been left in a position where there was not time to replace the item before I left for India. I will be seeking recompense from Andean/EPS/DPD to cover the £188.00 cost.

  Review of 12/23/23, following an experience of 11/6/23 by PENELOPE L.

Reviews displayed in chronological order