Customer reviews for andaazfashion.com

Customer reviews

• 1 / 5

  

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  Very poor several email promises around delivery on time for a wedding. Failed to fulfil order on time and then very poor customer practice still wanting to send the item despite it not being wanted as the wedding had passed. 3=emails stating do not send. Still no refund.

  Review of 9/10/24, following an experience of 8/16/24 by STEVE B.

• 5 / 5

  

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  Such helpful service, fast shipping and great item. Needed a large size for my dad and it fits perfectly!

  Review of 9/10/24, following an experience of 8/18/24 by VERONICA R.

• 5 / 5

  

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  Website was easy to navigate. Great selection of items. Description of selected item was accurate. Very pleased with service.

  Review of 9/10/24, following an experience of 7/28/24 by HELENA M.

• 5 / 5

  

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  Great service and quality material. After placing the order, they contacted us the same day to confirm measurements and recommended a slightly bigger size to make them more comfortable and that was really welcome as they are a good fit. Arrived within a couple of weeks so happy with the delivery times too.

  Review of 9/10/24, following an experience of 8/13/24 by JENNIFER W.

• 1 / 5

  

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  promise of delivery of outfit before function date of 1st Aug. Lied before the date to say was near completion and would be sent out before function date. leading up to function lied every day to say would be out for delivery for tomorrow however was sent 5 days later when its no good to me. had to return matching items and buy another outfit &matching accessories costing me way more in time and stress! VERY UNTRUSTWORTHY! AVOID! Not to mention the quality is not like on pic, pettycoat is missing & whatsapp communicator rude. Luckily i have all the evidence & taking the matter further

  Review of 9/10/24, following an experience of 7/12/24 by SAMEEN H.

• 4 / 5

  

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  Prompt customer service throughout. dress arrived on time without issue.

  Review of 9/10/24, following an experience of 8/3/24 by FUSCHIA G.

• 5 / 5

  

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  Great customer service. Beautiful garment. Customized order with quick delivery.

  Review of 9/10/24, following an experience of 8/13/24 by NOVA H. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  The saree material was of low quality

  Review of 9/9/24, following an experience of 8/11/24 by AUDITI N.

• 1 / 5

  

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  Where to begin! First they send me a ripped garment. On top of that they don’t want to replace the item. The item itself is practically see through. These people do not understand basic customer service. BEWARE DO NOT SHOP HERE.

  Review of 9/9/24, following an experience of 7/29/24 by EMIE M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I ordered 5 suits in total and gave all my measurements to Anshika the designer, they all turned out fantastic although the saree top was a little big, the material is of really good quality I would definitely recommend them

  Review of 9/9/24, following an experience of 7/5/24 by HAYLEY S.

• 5 / 5

  

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  Really happy with my outfit. Very good customer service from Andaaz. I'd happily use them again and recommend highly to friends and family

  Review of 9/4/24, following an experience of 7/31/24 by NORINA A.

• 5 / 5

  

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  Daughter loves fitting is amasing. Service was great. Just got it in time

  Review of 9/4/24, following an experience of 8/4/24 by ANUJA K.

• 5 / 5

  

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  This dress is for my son’s wedding so I am very excited because it’s exactly what I wanted, the size is perfect and it is a beautiful outfit. I definitely recommend everyone to buy from this store. I will be buying many more here because the perfection of this dress is incredible, the fabrics are gorgeous. Worth every penny!

  Review of 9/4/24, following an experience of 8/10/24 by SYLVIA LORENA S.

• 5 / 5

  

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  They have such a fast service and customer service is perfect. They double checked for my partners outfit and let me know how long mine would take to arrive. Thank you for the outfits they were perfect

  Review of 9/4/24, following an experience of 7/19/24 by YASMIN C.

• 3 / 5

  

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  Was a bit disappointed as I messaged via the chat to ask if the pattern on the scarf was silver or gold. The person confirmed it was silver but when it arrived, it was more gold. So I couldn’t wear it with the outfit I had planned and ended up giving it away to another family member instead. However, delivery was quick and it arrived safely via DPD.

  Review of 9/4/24, following an experience of 8/10/24 by OMARI B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  True to the colour. The size xs really fits me well. Good job!!! Will order again in the future.

  Review of 9/4/24, following an experience of 7/6/24 by POOVANESWARY M.

• 5 / 5

  

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  very nice quality, fast shipping and good communication.

  Review of 9/4/24, following an experience of 7/29/24 by SANJEET H.

• 5 / 5

  

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  The custom order was delivered perfectly tailored .

  Review of 9/4/24, following an experience of 7/20/24 by RANMAHAD R.

• 5 / 5

  

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  Prefect

  Review of 9/4/24, following an experience of 8/3/24 by KUMAR B.

• 5 / 5

  

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  Was easy to navigate

  Review of 9/4/24, following an experience of 7/26/24 by KAVIYA B.

• 5 / 5

  

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  I was very happy with my saree, it was as described on the site, I was extremely impressed because it came with a stitched blouse and petit coat. I would recommend my family and friends to shop at Andaaz fashion.

  Review of 9/4/24, following an experience of 7/6/24 by SUKBINDER K.

• 5 / 5

  

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  Service ok, my enquiry was answered quickly and efficiently. Just received our order today. It was ordered on August 4, two weeks from Delhi, not at all bad, thank you 😄👌

  Review of 9/3/24, following an experience of 8/4/24 by ALENA H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Terrible fit

  Review of 9/2/24, following an experience of 7/18/24 by SAMIRA S.

• 5 / 5

  

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  Absolutely brilliant service, the garments are well made, fit perfectly would definitely recommend

  Review of 8/30/24, following an experience of 8/4/24 by MICHAELA S.

• 5 / 5

  

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  Clear and easy to follow measuring instructions when placing my order meant that the items fitted perfectly. Excellent quality clothing, brilliant customer service and quick delivery - I will definitely order again from here and will be recommending thus company to other friends attending the same wedding! Having seen how easy it was to order, plus the whole smooth order process and amazing clothing, my husband is now ordering from Andaaz Fashion too. Very, very highly recommended.

  Review of 8/30/24, following an experience of 8/1/24 by HILARY G.

• 5 / 5

  

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  Thank your team for such amazing attention to details and fast shipping. Please keep it up. Told all my friends in Toronto about you !

  Review of 8/30/24, following an experience of 7/29/24 by OMAR K.

• 3 / 5

  

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  Very helpful on line chat answering my queries

  Review of 8/30/24, following an experience of 8/10/24 by CAROLINE H.

• 5 / 5

  

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  Easy to contact , very helpful and prompt with response. Well done

  Review of 8/29/24, following an experience of 7/21/24 by PAUL M.

• 1 / 5

  

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  0 stars. Horrible customer service. Absolute scam.

  Review of 8/29/24, following an experience of 7/16/24 by JASMIN A.

• 5 / 5

  

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  I am so pleased with my purchase. It arrived in just under 14 days to the east coast of the US. I bought two sarees. The quality of the workmanship is fantastic. The blouses fit and are well made. The petticoats are also well made with nice tailored features and approrpriate fabric and color for the saree. The sarees also came with the falls already sewn in, with compatible fabric and color. I couldn't be happier with the entire experience and have already recommended the site to two friends. I love that the shipping was free and that returns were possible, if I had needed to, with an US return address. Also the chat feature on the website is great, with someone right there to answer questions. Thank you.

  Review of 8/27/24, following an experience of 7/31/24 by ELMIRA H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Beautiful Saree and the fit is perfect

  Review of 8/27/24, following an experience of 7/15/24 by DONNA R.

• 5 / 5

  

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  Very fast service. Designer follow back with my order and updates very quickly. Great work.

  Review of 8/27/24, following an experience of 7/26/24 by TOSHA P.

• 1 / 5

  

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  I would not recommend customers following my experience. The garment did not match what was advertised in images online, the goods dispatched were not of the quality expected and faulty when delivered, the customer service team were slow in responding / had to be chased and gave misleading support (suggested I dry clean faulty goods and accept a 10% discount for a new item I paid circa £270). I had to quote the legal requirement to obtain a refund and even then they did not offer to reimburse for the expense of returning the sub standard garment and did not give a full refund. I will be reporting this company so other customers do not experience similar service.

  Review of 8/27/24, following an experience of 6/18/24 by MARIE F. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My order came on time. I liked the service that i got. Will order again.

  Review of 8/26/24, following an experience of 7/10/24 by RABIA M.

• 5 / 5

  

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  I rate you with 5stars

  Review of 8/26/24, following an experience of 5/2/24 by SUKHWINDER K.

• 5 / 5

  

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  Great service and turnaround was super fast. My own fault for leaving things to the last minute. The service provided was excellent.

  Review of 8/26/24, following an experience of 8/1/24 by RIZZO H.

• 3 / 5

  

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  Communication was good, easy and quick answers. However I did not receive one of the dresses on time as promised

  Review of 8/26/24, following an experience of 7/24/24 by WIOLETA K.

• 5 / 5

  

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  Beautiful Fit and quality

  Review of 8/25/24, following an experience of 8/3/24 by CAROLINE E.

• 5 / 5

  

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  This is an Awesome Product! Loved the Fabric, Fitting, Price, and Comfortableness. Don't Think Twice - Just Buy It!

  Review of 8/25/24, following an experience of 8/6/24 by RIZWAN K.

• 5 / 5

  

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  Great shopping experience

  Review of 8/24/24, following an experience of 7/16/24 by DENISA MARIA J.

• 5 / 5

  

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  Fantastic service, great communication and a superb outfit at a very reasonable price. I really liked that the firm got in touch to confirm the date of the event I was attending and made sure I got my clothes in good time. I would recommend.

  Review of 8/24/24, following an experience of 7/31/24 by EDWARD S.

• 1 / 5

  

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  Very bad service clothes arrived 2 weeks late from advised date not recommended at all

  Review of 8/24/24, following an experience of 7/5/24 by TASMIA H.

• 5 / 5

  

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  Very good

  Review of 8/24/24, following an experience of 7/30/24 by DAVE A.

• 1 / 5

  

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  Very bad quality sizing also not good. Seriously shouldn’t have ordered

  Review of 8/23/24, following an experience of 7/13/24 by AKINSHA S.

• 5 / 5

  

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  Excellent

  Review of 8/21/24, following an experience of 7/26/24 by SHAM A.

• 5 / 5

  

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  Excellent service from start to finish. Swift and helpful communication throughout. Would highly recommend.

  Review of 8/21/24, following an experience of 7/21/24 by MERRIGANCATHY M.

• 5 / 5

  

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  Awesome customer service

  Review of 8/21/24, following an experience of 7/28/24 by RASHMI D.

• 5 / 5

  

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  Speedy delivery, fits my husband perfectly, looks exactly as in the pictures also! Will definitely use again!

  Review of 8/21/24, following an experience of 7/13/24 by S I.

• 5 / 5

  

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  Excellent

  Review of 8/21/24, following an experience of 7/23/24 by TORRANCE N. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Andaaz went above and beyond in their service, getting rushed delivery done for me and even an alteration. Can’t recommend enough

  Review of 8/21/24, following an experience of 7/13/24 by DAN B.

• 5 / 5

  

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  Good quality. Very well tailored according to measurements provided. Very satisfied!

  Review of 8/21/24, following an experience of 7/12/24 by LUTFUL K.

• 1 / 5

  

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  Seize is not same Very very small

  Review of 8/21/24, following an experience of 7/14/24 by ADELINE S.

• 4 / 5

  

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  The outfit is really nice and gorgeous. I purchased the item for my mom to wear to a wedding and she's excited to wear it.

  Review of 8/21/24, following an experience of 7/27/24 by TAGRINA R.

• 5 / 5

  

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  It's beautiful! Well made, fast delivery. I love it!

  Review of 8/20/24, following an experience of 7/18/24 by STACY L.

• 5 / 5

  

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  Wonderful service.

  Review of 8/20/24, following an experience of 7/6/24 by DIANA E.

• 4 / 5

  

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  Very good customer service from beginning to the end. My outfit arrives on time.

  Review of 8/20/24, following an experience of 7/15/24 by JASBINDER D.

• 4 / 5

  

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  I've bought 5 outfits now from Andaaz and honestly the quality is excellent and fitting for me is excellent. My size is 36 ready made. Every outfit I bought fitted perfectly. Only one thing I have negative with Andaaz they only give you 4 days policy to return. So that doesn't even give you in my opinion enough time to decide whether you want to return or keep.

  Review of 8/20/24, following an experience of 6/24/24 by GURDEEP R.

• 5 / 5

  

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  Perfect fit

  Review of 8/20/24, following an experience of 7/19/24 by SAMIRA S.

• 5 / 5

  

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  It's a beautiful outfit and well made

  Review of 8/20/24, following an experience of 7/18/24 by VICKI C.

• 1 / 5

  

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  AVOID! Andaaz failed to deliver my item, and subsequently refused to refund my money.

  Review of 8/20/24, following an experience of 6/10/24 by DAX J. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  DO NOT ORDER FROM HERE!!! My order was shipped to the wrong customer and I received that customer’s order. Rather than mail the items back to Andaaz, they asked me to mail the incorrect item to the other customer. I did so immediately but my items were not shipped back to me for several days. I repeatedly let Andaaz Customer Service know the date I needed the items by and was guaranteed that I would receive my items by that date. Of course, they did not keep their word and I received the items late so I did not have the outfit to wear to my important family wedding event. I asked for some reasonable compensation for this horrible service and received a small amount of money back which in no way made up for the horrible experience. I caution everyone from ordering from here. They will send your order to someone else and have horrible customer service. This was truly a nightmare experience.

  Review of 8/19/24, following an experience of 6/24/24 by RESHMA M.

• 5 / 5

  

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  Looks exactly as pictured. Came right on time, great price and quality

  Review of 8/17/24, following an experience of 7/19/24 by ALIA Y.

• 5 / 5

  

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  Great easy to order.

  Review of 8/17/24, following an experience of 7/24/24 by IJLAL H.

• 5 / 5

  

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  Communication with the staff was amazing, the clothes were fantastic, fit perfectly with extra fabric too! So happy

  Review of 8/17/24, following an experience of 7/10/24 by GULRUKH K.

• 5 / 5

  

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  Good customer service, arrived on time

  Review of 8/17/24, following an experience of 7/10/24 by DOUG H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My outfit is better than what I was expecting. I bought 2 dresses for me and 2 for my son. They all look great. I will definitely purchase fromAndaaz Fashion again. Highly recommend them

  Review of 8/17/24, following an experience of 7/16/24 by AFSHAN Q.

• 5 / 5

  

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  Professional and reliable. Quality is very good. This my 2nd order and its great. I will be ordering more.

  Review of 8/17/24, following an experience of 6/22/24 by ANUJA K.

• 1 / 5

  

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  I did not receive the product as it shown on the website! I tried to communicate and they keep offering 10%, 12% cash back when I kept saying I want full refund or exchange. I don’t trust this company and service is horrible. Never ordering from here or recommending anything. Awful experience

  Review of 8/17/24, following an experience of 6/30/24 by HYDRANGEA248 H.

• 5 / 5

  

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  Fast delivery, excellent service and communication

  Review of 8/14/24, following an experience of 7/21/24 by AMIT P.

• 5 / 5

  

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  Customer service was great everytime I spoke with someone using the online chat they were very helpful and the dress itself is beautiful!

  Review of 8/14/24, following an experience of 7/20/24 by NASIMA K.

• 2 / 5

  

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  Suit was not the measurements advertised hence it didn’t fit and I was told on the chat to email which I did and received no response!!!

  Review of 8/14/24, following an experience of 7/3/24 by DEBBIE N.

• 5 / 5

  

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  Andaaz Fashion did a beautiful job. Unfortunately, this is the first time I've ordered a saree and even though I watched the Youtube videos on how to measure myself, the saree doesn't fit well. This is on me, not Andaaz, they do incredible work. If this is your first saree, find someone with experience to help you!

  Review of 8/13/24, following an experience of 7/8/24 by DAWN M.

• 2 / 5

  

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  Never had this experience buying something online. I bought an anarkali of course based on the picture of it. Once I have received it - also around 10 days after what there was written on the website- I have been sent something that has many difference from the picture: much less embroideries in many points ( arms, top parts). Very deceiving website. Be aware that what you order could be different - on the sense less rich and elaborated than what you see in the picture. I will not buy ever again with them. Also, all the pictures are not very good quality. Many when zoomed even slightly become flue. Maybe this is also a strategy...

  Review of 8/13/24, following an experience of 6/22/24 by BUSRA J.

• 5 / 5

  

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  Very positive shopping experience

  Review of 8/13/24, following an experience of 7/4/24 by GIBRAN A.

• 2 / 5

  

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  The colour was a different colour than the image. It was completely different. The outfit was a dark green and not a mint green. The blouse measurement was wrong. It was too tight and short. It wasn’t made well:

  Review of 8/12/24, following an experience of 6/28/24 by NABIA M.

• 5 / 5

  

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  The item was extremely high quality and the service to the U.K was First Class. I will be purchasing again from this company very soon, highly recommended.

  Review of 8/12/24, following an experience of 7/15/24 by RAJESH P.

• 5 / 5

  

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  I have bought 2 outfits from Andaaz and on both occasions the customer service has been brilliant. I recently wore both outfits and I recieved so many compliments! They followed up on measurements they think may not be accurate just to double check we have provided the correct measurements.

  Review of 8/12/24, following an experience of 7/6/24 by SHREENA.KOTECHA S.

• 5 / 5

  

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  Superb end to end. Quality is amazing, options with swatches, pre-ordering advice. Then I needed some adjustments and they were able to do these with no fuss. Really superb all the way and I would highly recommend the service and the final Kurta delivered.

  Review of 8/12/24, following an experience of 6/2/24 by PRAVIN R.

• 5 / 5

  

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  Beautiful lengha, excellent customer service!

  Review of 8/11/24, following an experience of 7/11/24 by RENU S.

• 5 / 5

  

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  Parfait de A à Z très contente de ma robe faite sur mesure les couturiers ont été très réactifs quand j’ai demandé les changements la robe était fidèle aux photos

  Review of 8/11/24, following an experience of 6/29/24 by NAKLA S.

• 3 / 5

  

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  Saree itself is beautiful bur not like what I saw the model was wearing.

  Review of 8/11/24, following an experience of 7/13/24 by BRADEN N. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My customized order arrived quickly and fit perfectly. The team was communicative and prompt when confirming measurements.

  Review of 8/9/24, following an experience of 6/20/24 by ADRIANNE E.

• 5 / 5

  

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  Excellent service. Quality of the metal as described

  Review of 8/9/24, following an experience of 7/13/24 by PAM K.

• 1 / 5

  

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  Navigating the site is simple. The clothes look beautiful. Unfortunately the signs that tell you when stuff would be dispatched is inaccurate. My clothes arrived after the occasions and they won’t let me return them. I have no other occasion to wear them for. It is a lot of money gone for not being able to wear them and customer service guaranteed they would arrive beforehand when they didn’t. The tops are unrealistic compared to women’s actual body shapes and sizes so they did not fit at all.

  Review of 8/9/24, following an experience of 7/10/24 by JAYNE B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good customer service and delivered outfit in expected timeframe. Outfit looks lovely.

  Review of 8/9/24, following an experience of 7/14/24 by DOUG L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  10 stars out of 5!!!!!! The dress is gorgeous and fits perfectly!!! I will order from you again.

  Review of 8/7/24, following an experience of 7/12/24 by KIRSTEN N.

• 5 / 5

  

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  Quality of all items purchased was excellent. Communication excellent. Very pleased.

  Review of 8/7/24, following an experience of 6/24/24 by KAREN O.

• 5 / 5

  

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  what beautiful garments

  Review of 8/7/24, following an experience of 6/24/24 by JACQUELINE C.

• 1 / 5

  

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  I ordered the item I paid for expedited delivery. I had an email correspondance with their “customer service” they informed me the item will arrive after the wedding. I requested a cancellation immediately. They never canceled it. It’s been over 60 days I never received the item. Horrible experience

  Review of 8/7/24, following an experience of 5/8/24 by KATÉRI C.

• 5 / 5

  

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  Very good communication. They double and triple checked my measurements and kept in touch with me throughout the process.

  Review of 8/7/24, following an experience of 6/16/24 by SARAH G.

• 5 / 5

  

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  Excellent Selection. Great Customer Service. Speed of delivery and quality of product!

  Review of 8/6/24, following an experience of 6/29/24 by SALIMA M.

• 1 / 5

  

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  This company is not to be trusted. I ordered three garments and paid extra for express delivery. It wasn't delivered on time so I asked for a refund as I no longer had use for the garments. Their website says they offer a money back guarantee but they are refusing, instead offering me a discount on the purchase. I have asked five times for a full refund and they are still offering me a discount instead. Underhanded behaviour.

  Review of 8/6/24, following an experience of 6/20/24 by KIA A.

• 5 / 5

  

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  Excellent

  Review of 8/6/24, following an experience of 7/18/24 by IBTISSEM M.

• 5 / 5

  

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  Beautiful saree, will definitely order more soon. Received order quite quickly too. A Very happy customer 😊

  Review of 8/6/24, following an experience of 7/10/24 by RAJSHREE S.

• 1 / 5

  

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  I would not order again. Ione outfit was the wrong colour and had a completely different dupatta although I was assures it would be exactly as on photo on Web site. Other item didn't fit. . However trying to get a refund from this company is virtually impossible as they make out they are in UK but items are sent from India . They make excuse after excuse to not refund. Eventually I contacted PayPal and they got the refund for me .

  Review of 8/6/24, following an experience of 5/25/24 by WENDY R.

• 1 / 5

  

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  1. Wrong size was delivered. 2. When asked about a solution to have this sorted, I was told to send in pictures with sizing to confirm. 3. I had complied and emailed the address I was given from the WhatsApp contact, however I never received an email response. 4. The contact on the Andazz WhatsApp said they never received an email, only for me to show them proof. 5. As I was running out of time for the wedding and could not have the outfit return, the WhatsApp contact told me to go to a local tailor and the andaz would refund an amount. 6. As the outfit is expensive with the fine quality material used, the tailor charged me $180 AUD, which is more than what I paid for the outfit. I understand it’s expensive because of the high quality material used in the outfit. 7. When I then asked the WhatsApp contact about a refund for the tailor and provided them a receipt, they responded back to me saying only $20 could be refunded as per their policy. 8. I then asked to see this policy, but was sent a screenshot of their initial WhatsApp message. They then said it will be $22 instead of $20. 9. I continued asking to see this policy but the WhatsApp contact continued sending screenshots of their own chat. 10. This has been going on for some time now and still nothing is resolved. Absolutely disgraceful. I had high hopes with this company and was looking forward to smooth experience as a friend mentioned this would be the case.

  Review of 8/5/24, following an experience of 6/18/24 by DELPHIA B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  I ordered a silk salwar kameez and it was beautiful. The delivery took about 3 weeks. One thing I was disappointed about was that the top was too small and they refused to exchange or return, asking me to adjust it myself via a tailor and they would refund some of the cost-15% of my purchase price.It would have been much better to refund the entire cost of the adjustment or offer return and exchange for larger size.

  Review of 8/5/24, following an experience of 6/21/24 by RABIA R.

• 5 / 5

  

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  Smooth transition in purchases and very helpful, immediate reply on what’s app and excellent customer service

  Review of 8/3/24, following an experience of 7/1/24 by AFSHAN M.

• 5 / 5

  

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  Fantastic, very well made outfit. Extremely good customer service before and after ordering. Very prompt production and delivery. Thank you.

  Review of 8/3/24, following an experience of 7/8/24 by AOIFE G.

• 5 / 5

  

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  Beautifully stitched and the colour is so lovely and pretty..

  Review of 8/3/24, following an experience of 7/5/24 by CAROLINE E.

Reviews displayed in chronological order