Customer reviews
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the process to order was so easy and the delivery came so fast. material and fitting was good too!
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I am so happy with the experience I had with Andaaz Everything was at such a professional level. My garments were stitched perfectly I shall definitely đŻ will be buying from them. Excellent service throughout Very good contact method with customersâŠâŠ Outstanding!!! Thank you Andaaz team
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Great quality and fit. Timely delivery. Ordered kurta pajama from many online stores and this was by far the best.
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Purchased a red salwar kameez, colour and size were spot on, will buy again. Company kept in touch to see item was to my liking and correct size
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The delivery was very quick, however, I paid ÂŁ160 for my item to arrive in time for Eid celebration. The saree I chose did not give me selection for trouser size. The trouser does not fit. I am size S/M in trousers and it has come as something lime XS. Absolutely disappointed and now will have to return the item back for full refund. Therefore I have nothing in time to wear for eid.
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The website has great selection of outfits and clear indications showing sizes when ordering. Good website.
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Arrived when promised. A lot of choice on the website.
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I would rate it as very bad. They sent me a completely different order than the one I paid a lot of money for. The garment could not be worn and I had to pay another 600 dollars to get something suitable from another company. They substituted a ghastly yellow fabric for the vest, when the picture was green. They are hopeless, duplicitous and I regard their business as organised theft
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I was very impressed that customer service reached out to me for the date of occasion I was planning to use the outfit so they could ensure it could be delivered in time for the event.
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The company was very helpful and professional. The service was speedy and efficient. Thank you so much.
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Received my products and the right size perfectly right on time. The material and the work are worth the money that I paid for. Even though I didn't receive the same product for one of the Kurta but Andaaz managed to offer me something similar and a good quality Kurta which for I appreciate. Overall, I will be shopping from Andaaz again, will recommend to friends too.
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Outfit is perfect. Wish dupatta was bit more heavier/nicer.
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The site was comprehensive. Excellent choices with well set out sections and advice. Easy to navigate. Ordering was good Communications after order were good- on several platforms. However advice on sizing proved to be a bit mis-leading. Also alternative products purchase for choice, due to sizing these proved to be non-returnable. This is only apparent in 'the small print'! If you purchase larger sizes then these automatically become non-returnable. This is very poor- other clothing sites offer full returns as standard Communication after order was less good. A small discount was negotiated but this leaves me with unwanted outfits and the hassle of having to arrange for alterations. A shame really, spoilt my whole buying experience
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Great customer service Beautiful suit Thanks
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I would give no stars if I could. Do not buy from this supplier. They did not make the outfit per the picture, they are amateurs and they said they I could return the item and now they are making it very hard for me to return and not refunding me the full value of the items even when they havenât been made per the picture. They give India business a bad name. NEVER again.
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Site was easy to look at all fashions, Person I spoke was very helpful as to assisting different products for the different events for the wedding.
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Embroidery looks nothing like the photo on the website.
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Very good communication and my order was delivered very very quickly. I will definitely order from there again.
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Well done and matched the picture perfectly. Shipment was fast and kept me informed of the status. Will buy again.
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The quality of the material is great. Having said that I ordered the â semi stitchedâ option and I received fabric and beads in the mail. No pattern or instruction and absolutely nothing was made other than a skirt was semi made for the lehenga. I was unable to have this made by a local seamstress, as I was directed, in time for my event. The policy on their website clearly states that non custom items can be returned within 10 days of receiving it. I was well within my window and they tried to deny be my return, offering every option but a refund. I contacted them multiple times a day until they allowed me to return it. I have still not received my refund despite it being returned over a week ago. The customer service is fairly responsive but does not follow through on anything they say. Additionally they direct you to emailing when you call and response times can take days. I wouldnât recommend this company to anyone.
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Great service, arrived right on time! Customer care was great and very helpful
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perfect fitting of the blouse and the items arrived on time, Thank you
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Good fit, delivery and customer service
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Very delayed delivery. I missed my program plan. Initially in the next morning of the ordered placed, I was told that the design i chose is not available, i need to choose another one. I requested cancellation and refund. They did not do that. Later they took 24 hour time to confirm about the chosen product availability but without any time frame of delivery. I told several times that if you cannot provide on time please cancel my order and refund pls. But customer care team promised they will provide on time. But failed to do so, I questioned them but just carried on apologizing and offered 10% refund only - though requested for the cancellation and refund early when I assumed that the product is not coming timely. It finally came 2 days after my program. Just rubbish service. Never coming to this site for buying anything.
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Communication great
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Following receipt of a lovely saree but not matching blouse piece, Andaaz did not fulfill my request for a return. Instead asked me to accept a 12% refund which I did not want.
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Excellent customer service, very helpful and efficient
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Garment did not arrive in time for an event ~ despite being assured by online chat and paying Express Delivery. Garment not at all like the image on the website either ~ itâs actually very ugly. No return instructions anywhere either. Will I get my money back? Ordering from Andaaz feels like a big mistake!
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Great
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Impeccable service . Lot of communication. Outfit as described and is absolutely stunning high quality
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8 days from order to delivery in the UK, I made sure the measurements were sent within 24 hours of my order. Overall 9/10 as they make you choose a swatch but this may give flexibility for some. Sherwani was made beautifully and good quality. Top tip donât try to flex or add a little extra when measuring, they will do that perfectly. A little expensive for what it is but the 8 day turnaround makes it well worth it
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everything was great- fast delivery, great quality, and great fit!
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very good quality and fast delivery. will definitely order others in future . thank you andaaz fashion !
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I am pregnant and was looking for an outfit for my friend's wedding. The staff were really helpful and easily contactable. The custom sizing is perfect and cannot thank them enough. The suit is beautiful and as gorgeous as online - I highly recommend
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I highly recommend ordering from here. They have a wonderful range of clothes and sizes!! The customer service is brilliant, they are attentive to your needs and will make changes you ask for. My order got delivered within a week and is beautiful. The finishing is very good and the fitting is perfect. I will definitely continue to order from here
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Sold as seen! And fast delivery
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Very bad, an unpleasant experience. I do not recommend this site.
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Good quality products
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I. SO thrilled Oh Oh my So Gorgeous đ It fits Perfectly.....Yes Yes I will be buying more and more Thank you so so Much You all are Simply The Best!!!!!!
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The whatsapp customer service is very prompt and is easy to get in touch with someone about your order.
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The quality of the lehenga is outstanding, it it way more beautiful than the picture. The service was quick, the staff were helpful when taking measurements. Would recommend to everyone. Thank you!
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No issues from ordering to delivery. Item purchased was good fit and material. Will not hesitate to order again.
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It arrived and was beautiful so thank you. My only concern is the trouser did not fit me unfortunately. Although my chest size is 42, my hips is 44.
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The dress is beautiful, loved it as soon as I opened it. Great help via the chat link regarding sizes and then helped to place the order and even when I enquired about how long it would take to arrive so helpful. I would recommend Andaaz fashion to people.
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Super good customer service, very responsive
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I am beyond my expectations and the fit is right on . I am a very happy customer. The quality of the fabrics and sewing is excellent
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Very nice suit. Fast delivery. Pleased with my purchase.
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There was an issue with a custom order dress, that I had to choose a new dress from a set of images they provided. When I recieved the order it was not the correct length. Due to their mistake I had to order an entire new dress after their failure to rectify my issue. Ended up not being able to wear the wedding dress due to their lack of shipping within their time frame that I asked multiple times about before reordering the dress. Now the company refuses to answer the multiple emails and phone calls I have placed. I would advise not ordering from them since they have horrible customer service and lack the ability to acknowledge their mistakes.
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THE SERVICE IS GREAT AND MY ITEMS ARRIVED IN TIME AND THE FITTING IS PERFECT
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The staff were so helpful and efficient. My Order when it arrived was beautiful! The fit is great and quality of fabric and manufacture is excellent. I would highly recommend them.
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Quality of product đđ» Excellent communication with team
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Good quality but the actual suit does not look like the picture. The colour and design work is not the same. It looks better in the picture.
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Helpful in every way. Timely delivery.
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Excellent product and excellent stitching
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Amazing service! The follow up with my order was excellent and the product arrived before I expected it too! The fit and everything was perfect!
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This online shopping experience was just awful! They promise you everything, take your money and then totally ignore your instructions and measurements sent for a custom fitting. They then charge you for the privilege of their mistakes!!!This company should be investigated by trading standards, the credit card companies and PayPal too. Why do they happily feel refund / pay out to customers for someone else's mistakes? Talking of mistakes, through no fault of my own, I have lost 10% of the cost of my outfit and postage costs too through NO FAULT of my own. I am absolutely furious that a customer can be treated so unfairly, disrespectfully and with huge contempt. Fortunately, I have photographs, WhatsApp messages and screenshots from their website to support my case legally. Someone needs to stand up to such bullies. My warning to you is don't touch them! They will never accept they have made a mistake and will not refund you any money, even when the mistake clearly is with theirs.There address is a UK one and it appears they use a Surrey address. I plan to contact the consumer programme, Rip off Britain and Which and ask them to look at this company, their ridiculous policies and actions. This is simply not acceptable
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Easy to order and very quick delivery
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Always order from here, never had any problems
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Very good experience!!
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The site was pretty easy to use. The only thing is I had a hard time finding the other color options for the same design.
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not cooperative & the material & measurements not correct. Bad quality
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Exactly how it looks on the pictures just stunning!
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Good communication, friendly staff, clearly wanted my shopping experience to be good... and it was
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The process was seamless and the product quality excellent. The only major issue was that the size of the Kameez which was too large. It was not made to the measurements provided.
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Overall the website is ok, but needs an update as it can get quite confusing when looking for what I want. Search results include menâs outfit when I specifically click on womenâs cothing! The past orders are not saved when logged in so have to look through size guide to remember. Can be time wasting. Feels like there are not many new outfits added- they are mostly the same outfits I notived for past three years. And it would ve nice to have more modern, and simple designs in your Eid and Wedding range. You have great outfits but most are very heavily embroidered, beadwork, catered for weddings in my view. Missing out on capturing part of the community that prefers simpler outfits for big events. Be great to have members perks⊠i have bought quite a few outfits now and feel that with a reward scheme like other websites, it will encourage me to come back and buy more outfits and tell others.
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Quick delivery. Excellent product. Happy with my purchase
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Easy to browse and find what I was looking for
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Clear, excellent communication from vendor.
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Rely on small print
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Excellent service. Andaaz were very good in getting in touch to double check measurements, always quick to respond to any queries.
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I love the product of this website so for the dress order are exactly as it shows in the picture and the measurements were also perfect.
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I received excellent help with ordering. The clothing was delivered very quickly. The quality is excellent. I am very happy with my purchase.
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I recently bought this lovely grey Lehenga for my daughter. It has been stitched very well and the material is exquisitely rich and exactly as described. Impressive price, and communication & delivery too. Love the outfit đ€©
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Saris that I have bought are of low quality especially for what you are paying, and they do not take returns, or not very easily. I had explained that I wasnât very happy with the quality I have received and nothing was done on there end. Quite disappointing as I had spend over ÂŁ350 on saris. Will not be buying again. Very disappointed
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There were no pleats in the suit, feels like I am wearing a bag. Stone work is uneven. I asked for a churridar pajami instead of straight pant and one would think they would use the same material designated for this suit but instead they provided a readymade shiny pajami/leggings
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Fast delivery as promised professional staff assisted on size Will surely buy again
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Perfect size very good quality everyone loveeee it
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TRASH website and order. Scammers. The outfit arrived not looking like what's in the photo. The top was completely deconstructed with just scrap pieces of fabric sent. The skirt was not what it appears in the photo. I am 5ft 3" and skirt is for someone 6" or more. It is heavy and bad quality. The return process is not doable since the package has to be returned within 4 days of receiving it. I will never purchase from here again, never recommend the website, and tell people NOT to order from here. I want my money refunded.
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Awesome product, amazing service
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I would recommend Andaaz fashion, they are responsive and customer focussed and value for money.
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I ordered a purple saree in January 2024, along with 5 other items. All for my daughterâs wedding on February 24, 2024. The other 5 items were delivered promptly. I received an email stating that the purple saree needed to be remade and it would take 10-12 business days. That would have been February 12,2024, plenty of time for the wedding. I did not receive any updates from the company so I used the chat option and email to request info. I did not receive any reply emails and the chats were always saying âwe will inform the design team to expidite the orderâ. I finally got ahold of someone via the chat who understood the urgency and then I received an email that I would receive the saree on Feb 23, 2024. Not ideal but, at least I would have it for my daughterâs wedding. It is now Sunday, February 25, 2024 and the saree has still not been delivered. I had to wear someone elseâs saree to my daughterâs wedding. The company failed to deliver this order as promised and I have asked multiple times for the order to be canceled and for a refund. I spent $142 on a saree that I was not able to wear as intended. The customer service for this issue was an utter failure. I would not give this any stars whatsoever but that is not an option.
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Tried returning bangles I got that was not in great shape. It doesnt open or close well. The screw to close the bangles is black and tinted and looks like it's about to break. Then I'm told it's a non returnable item.
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The service was responsive and asked for everything required to ensure right fitting
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Really great quality products and very helpful customer service
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Delivery came on time, however order was not as described.
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Excellent quick delivery
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Helpful customer service! Thank you- fast delivery
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I did not get the saree I ordered. I was expecting the saree as pictured with simple embroidery. I got the one with shiny threads and plastic pearly stuff with embroidery that I wonât be able to use.
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Amazing customer service. The outfits are true to pictures.
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Have not received my order.
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Helpful service staff and well made product shipped with care. Great experience overall!
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Great prices, representatives are very responsive and helpful, good quality!
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helpfull
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5 stars for the execellet customer support from the support team. âšïž
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Excellent service in ordering and quality - very happy with my outfit
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Website states 'Free Delivery on orders over ÂŁ100'. This is not true (and possibly making this statement is against the law). I was charged delivery because of where I live. I live in Bedfordshire, hardly a difficult place to get to! Customer Services did help slightly offering me a discount voucher which I had already claimed anyway and then a bit extra. But in my opinion you cant offer free delivery unless you state on the website the areas you wont deliver free. My dress arrived promptly and is Beautiful !
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I ordered a custom made suit which Is so not the size I ordered, I have 35.5 hips my trousers are 42 inch hips, I am 5'4 my dress is 60 inches long, the suit is massively too big for me even after the double checked my measurements and asked for photos, I have just wasted ÂŁ144 and I am absolutely fuming and I would not recommend anyone using this company
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Beautiful material and workmanship
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Very helpful site with no hassles regarding delivery of product
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While the Andaaz team is excellent at communicating, we have not been happy with how they have dealt with our main issue which is that the blouses were not stitched as per the measurements provided. We have received three outfits so far and the blouses/tops for all the outfits have required alterations. I have paid $180 for alterations and they have agreed to reimburse me only a fraction of the cost.
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