Customer reviews
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It was not what I expected. No underskirt to flare out the dress - poor stitched. Easter of money to be honest.
Review of , following an experience of by D R. *
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Disappointed that I paid extra for expedited shipping and it will not arrive in time. Will not order again
Review of , following an experience of by AGNES M.
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Efficient and well made. Many thanks
Review of , following an experience of by K L. *
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Very happy with the purchase & the whole process.
Review of , following an experience of by DAVID E.
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Very efficient
Review of , following an experience of by LIZ M.
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Order received on time, good quality and good communication
Review of , following an experience of by KRISHNA SAJNANI R.
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The saree was nothing like the picture on the website, I believe they either sent the wrong saree or it has massively been deceived on the website
Review of , following an experience of by FARZANA B.
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They will not let me return an item
Review of , following an experience of by MEGAN R.
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Customer service and tailoring were fantastic.
Review of , following an experience of by KAREN K.
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legit and very good tailored clothes.
Review of , following an experience of by CINDY S.
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Most of the suits I have ordered from Andaaz have been well-made and fit correctly. I did have an issue with one suit that was made far too long and looked nothing like the picture. Customer service only refunded me 12% of the cost of the suit. They also offered to give me 10% off my next order, but when I ordered again, I didn't receive the discount.
Review of , following an experience of by SRI RAMAKUMAR ..
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I ordered a custom tailored pre draped saree with blouse. Communication was super fast and responsive. They also processed it really quickly as I needed the order in a bit of a rush. So overall service was great. It arrived just in time. Unfortunately the blouse was far too big - it was tailored to fit my chest fine but the rest was huge, especially around my arms and ribcage. They'd queried my measurements and I'd confirmed that what i put was correct (because i have a large bust but am smaller everywhere else), but they seem to have made it to their own sizing chart anyway. For example, my ribcage measures 32.5 inches, and they said they'd make it to fit 35 'for safety'. When I measured the garment, the under bust area is 38 inches, so as you can imagine it was way too big for me. My arms measure 13 inches, but the arms of the blouse are more like 15.5 inches, so again just way too big. I had to use safety pins on all the seams to make it work for the event I had to attend and I will have to take it to a tailor in the UK to have the blouse remade. The saree itself is lovely and exactly as described, and I got lots of compliments at the event I attended. So overall I would buy from Andaaz again but I probably wouldn't use the tailoring service.
Review of , following an experience of by SOUTHLONDONROCKS S.
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Ordered last minute and promised to deliver in time. Came the day before. Spoke on phone on the online service via website was very professional then WhatsApp them once I ordered and was updated and asked a few questions regarding my order about sizing etc. came perfectly in time and fitted exactly how I wanted! Will be using them over and over again!! 100000%
Review of , following an experience of by JAVAIS A.
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Excellent customer service. Reliable and responds quickly to inquiries. My order arrived as promised.
Review of , following an experience of by DORIS C.
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Great quality and accurate sizing
Review of , following an experience of by A L. *
*Pseudonymized data at the request of the author
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I ordered from andaaz biggest mistake I made ever …. Firstly they contacted me to say I won’t get the same I asked fabric I asked for then they delayed my item saying that they will try to get the same fabric then they made a promise to give me updates swatches of my fabric as they went along they didn’t and now the worst thing is the item came and it’s completely different to what I ordered!!!!!!! £150 for something I don’t even like .my advice is don’t shop from there unless u want them to mess up your order !!!
Review of , following an experience of by LUBNA A.
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Great service, communication, fast delivery - everything was perfect thank you!
Review of , following an experience of by GABRIELA G.
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Poor quality, stitched the wrong size, no returns allowed let alone any option to get the actual size ordered. If you want to waste your money, buy from here.
Review of , following an experience of by P D. *
*Pseudonymized data at the request of the author
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Great service
Review of , following an experience of by NOURIN R.
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Good
Review of , following an experience of by LUKY L.
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Everything was easy except for the payment procedure, as the website’s payment portal wasn’t working.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
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High quality clothing, fast shipping! Very satisfied and would purchase again
Review of , following an experience of by KATELYN C.
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Terrible service! Ordered 3 items, 2 weren’t available so was asked to choose other outfits, I refused and asked for a refund. The outfit that arrived, the stitching of the design was out of place, I complained and was asked to go to the tailor to get it fixed. I paid over £100 for each outfit so I was shocked to hear this. I returned the outfit at my own expense and I’m being told that my refund of over £300 will take around 30 days to be refunded to me. Save yourself the stress and don’t buy from here!
Review of , following an experience of by P S. *
*Pseudonymized data at the request of the author
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Excellent service
Review of , following an experience of by KIRNA M.
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First I was unhappy as I didn’t receive my order on-time and i was not able to wear it on the occasion for which i bought it.After when I received it the quality and the fit both were very good which brought back a little smile on my face. I would love to order again only if i get the surety from the team of andaz fashion that they will deliver my order on time
Review of , following an experience of by TINA A.
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The shopping experience is great. Delivered quickly.
Review of , following an experience of by SAM S.
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Outfit were beautiful and it was there on time thank you
Review of , following an experience of by SHABNAM N.
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Material is itchy...not at all comfortable...truly regret ordering this
Review of , following an experience of by JAVERIA F.
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Always awsmmm. Luv andaz fashion and there variety of clothes too gud alwzzz
Review of , following an experience of by NITASHA D.
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Beautiful silk peach/pink lace trouser suit. Shipping was very fast and I was delighted when I received the goods.
Review of , following an experience of by C M. *
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A very beautiful outfit that I am absolutely delighted with.
Review of , following an experience of by KAREN T.
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Gorgeous Dress
Review of , following an experience of by AMY R.
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Normally I like their items and I’ve bought several outfits in the past but my most recent purchase was disappointing.
Review of , following an experience of by PREEYA B.
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Excellent customer service. Shalini kept me well informed throughout the whole process.
Review of , following an experience of by M M. *
*Pseudonymized data at the request of the author
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Ordered this for my daughter, went for a ready to ship size but this actually does get stitched accordingly to the size you select from the drop down. The only downside is that you do not get a status update of your order nor an email when your item is shipped. I had to contact them via chat service, which was responded to very quickly. The item has now been received, it is like the picture but was disappointed with the trousers material, it is very see-through and I wish they had asked if I wanted the breast padding in the crop top or not. I personally think it’s not worth the money, please also check if you can get a refund before you buy.
Review of , following an experience of by A R. *
*Pseudonymized data at the request of the author
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Should advertise with real pictures
Review of , following an experience of by S M. *
*Pseudonymized data at the request of the author
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I wanted to get something else because I don’t like the dresses I got. Despite the fact that I chose a ready to wear a dress option for the dresses and not custom tailored, they have let me know that my size 42 is considered custom-made and you cannot return it. Please keep in mind. I wear a size 8 /10. Apparently, that’s plus size to them?
Review of , following an experience of by REBECCA E T.
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The saree I ordered was good, but the blouse that they sent me was very very bad. It was far from my actual size and very loose, and even if I consider that I might have made a mistake in sending my measurements, the blouse pattern didn't look anywhere close to how they had advertised in the image. I couldn't wear it. Even if I were to get it stitched again to fit me, I can't wear it, because it didn't look good at all with the saree. It looked like a loose crop top, backless with a Dori, no proper neckline and bad sleeves.... as if it was cut from a long kurta just to make a quick top. I didn't use it. It was very bad and disappointing!!
Review of , following an experience of by ELIZABETH S.
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Loved the dress I ordered! Great quality, good fitting, and received it on time
Review of , following an experience of by NAMRTA K.
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I would only add that it might be good to include height information for the ready made suit sizings.
Review of , following an experience of by JULIE J.
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Great service. They confirmed the size and made sure I measured correctly.
Review of , following an experience of by KANWAL K.
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Really beautiful and v.good materials
Review of , following an experience of by MERVAT M.
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I recently came across Andaaz Fashion and was pleasantly surprised by the variety of products on their site. There were many beautiful pieces in lots of different styles and colors. I enjoyed the option of personal online fitting or off the shelf purchasing. I ordered an outfit and duppata. Shortly after placing my order, Andaaz contacted me because the duppata was listed as black on the website, but they wanted to let me know it was actually navy blue. They reached out by calling my phone, What's Apping me, and emailing to let me know. I told them I was looking for a black dupatta, so they compiled a list with pictures of what was available and I picked a new one from the list. Their customer service was awesome! My order arrived (to the USA) shortly after finalizing my order. Both pieces are beautiful, fit well, and of high quality. I looking forward to wearing them to future events.
Review of , following an experience of by KATE B.
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Exactly to my sizes sent and to what I expected.
Review of , following an experience of by PARMJIET K.
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Excellent customer service and after sales service. Products are top quality and exactly as what seen online. Would definitely continue order in future
Review of , following an experience of by SUBATHRA R.
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Customer service was super responsive and patient through all of my questions as well as concerns. I reached out multiple times about updates on the arrival of my item & they never made me feel like I was asking for too much. They took great care of ensuring my lehenga arrived in a timely manner and with great quality. For the excellent customer service, variety of choices available, and range of price points, I would order again. Thank you, Andaaz Fasion!
Review of , following an experience of by P B. *
*Pseudonymized data at the request of the author
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Beware ordering from this site. Their return policy is deceiving. Return information provided in the item page is different from their information provided on their return policy. Had to provide images before a rep would even respond to my email. Worst customer service I've received. I was told to take it to a seamstress to size it correctly or send it back for alterationsthat wouldtake up to 6 weeks. Was informed I would receive a pitiful 10% refund and received nothing. I will never order from this site again.
Review of , following an experience of by O C. *
*Pseudonymized data at the request of the author
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My daughter in law recommender Andaazfashion and I’m very happy I used them. Delivery was within 2 weeks of ordering. The clothing is beautifully made and the material is of excellent quality too, even nicer than the picture online!
Review of , following an experience of by LAURA D.
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The company was brilliant. Really responsive to messages via wattsapp. No issues what so ever. The item took longer than what was advertised ( advertised 3 day delivery) took nearly 2 weeks but the communication with the company I could not fault at all.
Review of , following an experience of by VICTORIA C.
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Great!
Review of , following an experience of by KATE L.
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Good service I did have to repeat a few times, although, I received my order earlier to a what I needed and to my suprise the dress fits perfectly. Thank you.
Review of , following an experience of by HARPREAT B.
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Communication was good. Updates on status of order good. Pleasant to deal with. Arrived quickly.
Review of , following an experience of by ANGELA W.
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Excellent
Review of , following an experience of by AMINA K.
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Product I purchased wasn’t even available. Was extremely difficult to persuade them to give me a refund. They kept trying to say they could give me other items that I didn’t even want. Was a horrible experience. Don’t buy from here
Review of , following an experience of by M S. *
*Pseudonymized data at the request of the author
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Both the help received from the staff of ANDAAZ FASHION and the quality of the items ordered from them exceeded my expectations, were excellent.
Review of , following an experience of by JOSE A.
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Very good website and quiet easy to use.
Review of , following an experience of by A A. *
*Pseudonymized data at the request of the author
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Gorgeous peice fast delivery accurate measurements always great customer service and delivery
Review of , following an experience of by A B. *
*Pseudonymized data at the request of the author
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Great attention to detail!
Review of , following an experience of by KATE L.
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Amazing customer service from the team!
Review of , following an experience of by MAISIE K.
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The garment itself was incredibly beautiful and well made! The assistance from the stylists was very helpful and they were so responsive. Thank you!
Review of , following an experience of by ALIVIA R.
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Excellent outfit , smooth communication and service is great always providing extra mile
Review of , following an experience of by VIDHI S.
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worth every penny!
Review of , following an experience of by CAROLINE M.
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Never been disappointed ordering from andaaz fashion. Another great ordering experience
Review of , following an experience of by PETRINA ..
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Fast shipping and great quality of the outfit.
Review of , following an experience of by JIGNASA P.
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Will not recommend this compny. Ater ordering and paying for my blouse, I was informed that the blouse was not available. I cancelled my order- more than 6 weeks ago and am yet to receive my refund. Beware
Review of , following an experience of by RESHMA R.
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There were issues with the website in two different areas but these were worked around over chat. Because I could not save my measurements, there were lots of whatsapp follow up. I found the staff to always be well spoken and professional
Review of , following an experience of by SUE C.
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Fantastic service from start to finish. The final product was lovely and well made. Very good quality. Would recommend.
Review of , following an experience of by R K. *
*Pseudonymized data at the request of the author
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I had a great experience with Andaazfashion.com. I struggle with plus size options but there was a lot of choice. I had less than 3 weeks to get an outfit for a wedding event, I ordered custom, the measurements all had helpful videos on how to measure and customer service also helped with measurement queries on whatsapp. They queried my event date early in the order to make sure it arrived on time. They were proactive and responsive throughout, and the outfit was lovely fit like a glove and was true to picture! Thank you so much Andaaz!
Review of , following an experience of by A B. *
*Pseudonymized data at the request of the author
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I placed an order 3rd Sep and cancelled next day when I realised through their whatsapp customer service that they could not send the semi-stitched suit within a few days as advertised on website, instead they were encouraging me to have it stitched. That was 3 weeks ago and I'm still awaiting my refund which they are saying is in it's 'last stage'?! Customer service is a lousy and they simply do not do what they say, very misleading and keep your money! I have opened a Paypal case and also reported them to Trading Standards as this is not acceptable!
Review of , following an experience of by KAMLESH G.
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Loved the outfit looks exactly like the photo and the fitting was perfect! And it arrived on time!
Review of , following an experience of by SANAA D.
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Really well made and good fitting.
Review of , following an experience of by NITIKA C.
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Communication could be better and the DPD delivery service is absolutely shocking only got my order on a second delivery after it was returned to the sender.
Review of , following an experience of by E P. *
*Pseudonymized data at the request of the author
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Excellent fit and nicely cut material
Review of , following an experience of by B L. *
*Pseudonymized data at the request of the author
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The workmanship was excellent but the size was wrong so I am still waiting for alterations to be completed. The material was not as nice as I expected.
Review of , following an experience of by SUE P.
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all as expected
Review of , following an experience of by ELGIN S.
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Great quality and design
Review of , following an experience of by LAURA D.
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Easy to navigate
Review of , following an experience of by G L. *
*Pseudonymized data at the request of the author
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Absolutely horrible service No communication no refund and liers Never sent y suit and niether gave me a refund I had to contact PayPal for a refund which is still in process after 3 weeks!
Review of , following an experience of by REHANA M.
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I was literally harassed about the measurements, and when the dress arrived the blouse had two broken buttons. The saree wasn’t worth the price
Review of , following an experience of by PRAVEEN K.
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Terrible service and incomplete product. Will never use you again
Review of , following an experience of by A D. *
*Pseudonymized data at the request of the author
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The website and ordering process was very easy. Delivery was made after a date I had requested which was great. There customer service team were very helpful and polite with regards to my queries on measurements and delivery.
Review of , following an experience of by MANJIT J.
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I was wary to order from a site I have not used before. I can honestly say I am 100% satisfied with the service I have received. I was kept up to date with with each stage of my order they responded very quickly to my messages. I received my order yesterday and was 100% satisfied with it.
Review of , following an experience of by MRS AJMAIR S.
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Great product and customer service. Clean and clear page formats and easy to navigate website. A great advantage is the tailoring services offered on products, at a reasonable price. Size chart and size measurements information on product page is useful. Timely delivery.
Review of , following an experience of by T S. *
*Pseudonymized data at the request of the author
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I tried to return an item that said it said it would be semi-stitched but it was literally just a bunch of pieces of fabric. not even hemmed. just big rectangles of unhemmed fabric. why put in my size when ordering it, if its actually just pieces of fabric? i reached out to customer support to explain that I would need to return it and to confirm that that would be possible. they would not confirm that it is returnable, and kept asking additional questions - asking for more photos of the item, recommending that i go get it tailored (super unhelpful because I had just explained to them that i already missed the wedding i was planning on wearing it to in the first place). this is a completely unused item, and this conversation took place a week after receiving it. now i have spent $50 USD on shipping it back to the return location, hoping they will reimburse me. and NOPE i guess lucky me is getting a 10% discount on a future andaaz purchase - W0W THATS GREAT. this place is horrible. dont shop here.
Review of , following an experience of by NATALIE B.
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Excellent service, nice product and fast delivery!!
Review of , following an experience of by DIPEN P.
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Not happy with customer service
Review of , following an experience of by C S. *
*Pseudonymized data at the request of the author
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They are so helpful, they stay on top of your order and get it to you when you need it. VERY happy with the service AND the products!
Review of , following an experience of by ANNE M.
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Sophisticated and elegant.. beautiful flowy material.. better than expected.Happy with the purchase
Review of , following an experience of by ALLIA R.
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I put my order in and the dispatch time was listed as three days plus shipping took another three days. I didn't receive my order until two weeks after I placed it. I was able to cancel one order after asking five or six times. My second order was canceled and still hasn't been delivered.. Now I have no use for it because the event I needed it for was a week ago. Even though I asked that order was not canceled and it was still sent to me.. So I basically wasted $200 on an order that should've been delivered in six days and still has not been delivered yet. I have no problem with your merchandise. It is beautiful but when it sent late and I can't use it it's a complete waste. I will never order from you again. If you advertise a dispatch Of three days it should be sent in the mail in three days not 12. I'm only asking for things to be sent out in the timely manner that you advertise.
Review of , following an experience of by MOHINI B.
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I had a very good experience with Andaz fashions when I bought 2 lehngas for my daughter for a family wedding. The service was prompt, I was kept in touch with every step of the process, emails were promptly and politely answered. The lehngas were good quality, well tailored and as they were in pictures on website. All in all I am a very satisfied customer.
Review of , following an experience of by K G. *
*Pseudonymized data at the request of the author
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Easy to order, a decent range of outfits for all sizes. Good communication and fast delivery. Many thanks 😊
Review of , following an experience of by JENNY B.
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very good the quality is bette rthen expected and surprisingly after having continues communicatoon the order came quickly. thanks alot.
Review of , following an experience of by DHISHA I.
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The clothing arrived a different color than the photos, and does not fit properly. I gave my measurements initially for a made to order outfit, but the customer service team that reached out talked me into changing to more standard measurements, saying it would be a better fit. It looks huge on me now as a result. Not at all happy with the finished product.
Review of , following an experience of by KATIE G.
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Andaaz Fashion Fabric is of poor quality such as silk as described on the website. The sewing is not neat and measurements are not precise. I bought dresses from Andaaz Fashion about years ago and the quality of the fabric and finished was extremely good. Now the customer service is polite but the problems/ issues are not solved without costly additional charges for returns. I am disappointed in their service.
Review of , following an experience of by Z S. *
*Pseudonymized data at the request of the author
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Excellent response time. Quick delivery. Great quality of products.
Review of , following an experience of by ROMI B. ..
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So pleased Andaaz was recommended to me, the online chat was helpful when deciding my size, the regular updates post order reassured me and then I was wowed when my clothes arrived. The gowns are fabulous quality and exceeded my expectations. Thanks so much, I am looking forward to wearing them.
Review of , following an experience of by J N. *
*Pseudonymized data at the request of the author
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Amazing service! Meticulous attention to detail given. Great communication and stunning quality outfit delivered as promised. Will definitely use again.
Review of , following an experience of by D W. *
*Pseudonymized data at the request of the author
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They have a wide selection of clothes and their sizes are true to size. They are also flexible and if you contact them, then it can be bespoke as well. I have bought a number of clothes from them and have been always happy.
Review of , following an experience of by DIPA G.
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Andaazfashion was great helping to ensure I receive the sharada on time despite being in the UK. The outfit was stitched well and received in less time. The team were cooperative.
Review of , following an experience of by AYESHA M.
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Very happy with the order process, easy to use & great to have a custom sizing option as some of us struggle with standard sizing of Indian suits. Great communication/customer service - all my queries dealt with very quickly to help me place the order correctly. Very prompt delivery. Very satisfied from beginning to end of process.
Review of , following an experience of by NATASHA L.
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