Customer reviews for 1001hobbies.com

Customer reviews

• 5 / 5

  

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  Excellent service & very quick… Excellent service & very quick international delivery. I look forward to getting started on this kit.

  Review of 4/16/21, following an experience of 3/3/19 by A A. *

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• 5 / 5

  

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  Puzzle was at a great price. Puzzle was at a great price.

  Review of 4/16/21, following an experience of 2/28/19 by A A. *

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• 2 / 5

  

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  Out of stock, overpriced late postage. Ordered 17 packs of card dividers in various colours, left 4 packs out as stated out of stock on site. A while after ordering was notified they had to get stock in, even though it stated in-stock and i refreshed up until purchasing, and you cannot purchase if out of stock. Items came 2 1/2 weeks later in oversized box, with an invoice thats in French. Postage was way overpriced at over £7. Product was as described, which is the only plus.

  Review of 4/16/21, following an experience of 3/30/19 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear Andrew Harris, Your package's preparation started on the 4th of March, less than 48h after you did your order. In order to minimise the shipment's costs, we wait till all of your products are available and send them at once. You had chosen the standard shipment method, since we send our products from France, it is normal for it to take some time. The delay that occurred with your package delivery is not in our reach, but depends on the shipment company in your country (so in your case, the UK). Best regards, 1001Modelkits' customer service

• 5 / 5

  

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  Good place to get hard to find… Good place to get hard to find models!!! Good service!!

  Review of 4/16/21, following an experience of 3/8/19 by A A. *

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• 4 / 5

  

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  Easy to use on-line shopping Easy to use on-line shopping. Good source for hard to find products.

  Review of 4/16/21, following an experience of 2/4/19 by A A. *

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• 5 / 5

  

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  Everything went well Everything went well. The items ordered were everything they were advertised as. The only glitch was the delay through customs at Heathrow. Nothing to do with 1001 Modelkits.

  Review of 4/16/21, following an experience of 2/6/19 by A A. *

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• 5 / 5

  

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  Fast delivery and strong package Fast delivery and strong package, great communication.

  Review of 4/16/21, following an experience of 1/23/19 by A A. *

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• 5 / 5

  

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  I received my order quite rapidly and… I received my order quite rapidly and in very good condition, as advertised.

  Review of 4/16/21, following an experience of 3/4/19 by A A. *

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• 5 / 5

  

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  Easy but hard to find on line,no… Easy but hard to find on line,no problems as of yet,still waiting.

  Review of 4/16/21, following an experience of 1/28/19 by A A. *

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• 4 / 5

  

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  Had a problem with my zip code Had a problem with my zip code being wrong don’t know how it happened but it got fixed and the product was sent again at no charge to me.

  Review of 4/16/21, following an experience of 2/12/19 by A A. *

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• 5 / 5

  

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  Place two orders Place two orders, received one RC aluminum pulley on first order.excellent shipping and packing. Second order received two RC products , one product was out of Stock, waiting for refund from the RC Shop to refund my Pay Pal Account. Good Company , Thanks

  Review of 4/16/21, following an experience of 4/8/19 by A A. *

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• 5 / 5

  

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  Quick and efficient service from… Quick and efficient service from ordering till the arrival of my front door.

  Review of 4/16/21, following an experience of 4/14/19 by A A. *

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• 5 / 5

  

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  very satisfied with the service I… very satisfied with the service I received.

  Review of 4/16/21, following an experience of 1/31/19 by A A. *

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• 5 / 5

  

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  I can't say enough about 1001… I can't say enough about 1001 Modelkits. They had what I wanted and couldn't find elsewhere reasonably priced. ICM 24103, and ICM 24104 MERCI 1001!

  Review of 4/16/21, following an experience of 2/13/19 by A A. *

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• 5 / 5

  

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  Excellent service! Excellent service!

  Review of 4/16/21, following an experience of 2/1/19 by A A. *

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• 5 / 5

  

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  I have not long started purchasing… I have not long started purchasing products from this company. So far I have not been disappointed . Products arrived in good condition and delivered when they said it would. Prices very competitive. If I have any criticism to make it is this. They sent me an E mail in French which I did not understand. When I explained that I did not speak French. I asked twice to be sent in English. But still sent in French. I hope this will be rectified in the future. I will order more products soon and see what happens.

  Review of 4/16/21, following an experience of 4/5/19 by A A. *

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• 5 / 5

  

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  Second Order to date. Hello. Once Again. Ordered 2ND Load of models. Delighted with purchase. Arrived well packaged and on date. I would now Highly Recommend this company, J. Cassidy.

  Review of 4/16/21, following an experience of 4/28/19 by A A. *

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• 3 / 5

  

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  Delivery a bit slow Delivery a bit slow

  Review of 4/16/21, following an experience of 3/27/19 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear costumer, You have chosen an Eco delivery, these deliveries generally last between one and three weeks. Best regards

• 5 / 5

  

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  Grand Sure they were grand

  Review of 4/16/21, following an experience of 4/4/19 by A A. *

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• 3 / 5

  

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  I was disappointed in communication… I was disappointed in communication with you. Half or more were not in English and it was not until I ask questions did I get the information I needed

  Review of 4/16/21, following an experience of 4/29/19 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear Sir, Thank you for your review. I do not understand however what you mean by ""half or more of the communication was not in English"". All the e-mails exchanged with you were in English as I just checked, since all of our customer service hosts are English speakers. You had chosen the eco delivery method, it is normal not to get any tracking number but just to be informed that the package was shipped away (on the same day of your order). For further informations about the delivery and shipping methods, please check the dedicated section in our FAQ available on the following link: https://1001maquetteshelp.zendesk.com/hc/en-us Best regards, The 1001Modelkits' Customer Service.

• 5 / 5

  

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  Was looking for a specific item that I… Was looking for a specific item that I couldn't only find on this website. They had to ship it to the US. Initially they shipped it incorrectly but refunded the shipping costs without any problem. The package arrived and I love it! Thanks everyone.

  Review of 4/16/21, following an experience of 2/27/19 by A A. *

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• 5 / 5

  

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  Perfect Perfect! Great company and great product! Fast shipping even over sea! Thank you!

  Review of 4/16/21, following an experience of 4/3/19 by A A. *

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• 3 / 5

  

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  Half My order is on back order now My order is on back order and it's only thing I need to get my blizzard going . Been told it will hopefully be back in stock by February 25 and if it's in stock it still need to ship to Texas I had to complain in few emails and finally got one of two I ordered shipped the second is still on backorder. I received first part of order on March 9th.

  Review of 4/16/21, following an experience of 2/19/19 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear Customer, We found only one order of you in our system, which contains one product. Could you please send us a mail with more information what you have not received please? contact@1001modelkits.com Thank you in advance for your help. Kind regards, Team 1001 Modelkits

• 5 / 5

  

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  Excellent service Excellent service prompt shipping Thank you!

  Review of 4/16/21, following an experience of 4/18/19 by A A. *

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• 1 / 5

  

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  Misleading product listing The item for sale listing stated it would be dispatched within 24hrs. It actually took them 5 days to dispatch. They then blamed me for choosing Eco post which wasn't cheap for the delay. As the item was bought as a gift and turned up too late to fulfil it's purpose I had to purchase elsewhere. When it did arrive I refused delivery and sent it back. I have heard nothing since, that is nothing I can understand as their communications are in french when they clearly know I am English.These people are arrogant, ignorant and misleading.

  Review of 4/16/21, following an experience of 4/4/19 by A A. *

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• 4 / 5

  

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  Good price, long wait on shipping Good price on hard to find item. I knew shipping would take a while from France, however, I paid for the faster DSL shipping with tracking and it still took about a month and the link to track the package never worked.

  Review of 4/16/21, following an experience of 1/30/19 by A A. *

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• 5 / 5

  

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  Shipped from overseas Shipped from overseas. The model kits are just what I ordered. Couldn't be happier.

  Review of 4/16/21, following an experience of 4/3/19 by A A. *

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• 5 / 5

  

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  Everything as advertised Everything as advertised. Great communication.

  Review of 4/16/21, following an experience of 3/28/19 by A A. *

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• 4 / 5

  

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  Everything was good except for… Everything was good except for shipping. I paid for Express shipping but it was sent via regular slow mail. Still, I have to give them credit for admitting the mistake and refunding difference in shipping. Otherwise, it would have been 5 stars.

  Review of 4/16/21, following an experience of 6/17/19 by A A. *

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• 2 / 5

  

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  I paid for 3 day shipping I paid for 3 day shipping, it took 11 days to get here. You

  Review of 4/16/21, following an experience of 6/24/19 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear Sherry, You made your order on the 8th of June. Only business days are taken into consideration. Since the 10th of June was a national holiday in France (where we are based), your order started to be processed only on the 11th of June and was shipped directly on the 12th since all the products your ordered were in stock. We have respected our deadlines. We therefore advise you to go and rate DHL for this delay. Best regards

• 5 / 5

  

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  Great service Great service. Quick & courteous response after inquiry. Perfect! Recommended seller!

  Review of 4/16/21, following an experience of 6/11/19 by A A. *

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• 4 / 5

  

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  1001 models Good range of models. Quick delivery and good updates on order progress. Only problem new product emails come with dollar sign as prices not pounds uk.

  Review of 4/16/21, following an experience of 7/6/19 by A A. *

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• 5 / 5

  

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  delivery times abit slow but otherwise… delivery times abit slow but otherwise excellent

  Review of 4/16/21, following an experience of 6/9/19 by A A. *

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• 5 / 5

  

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  The package arrived in good order The package arrived in good order

  Review of 4/16/21, following an experience of 7/16/19 by A A. *

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• 5 / 5

  

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  Good range Good range, good delivery, can't fault them.

  Review of 4/16/21, following an experience of 7/13/19 by A A. *

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• 3 / 5

  

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  I was very disappointed in the quality of product I was very disappointed in the quality of the product. I would have expected a more traditionally designed kit. I’m not looking forward to cutting out and fitting the pieces without registration points. For the price this is a little bit ridiculous. I am also disappointed in the shipping time considering I waited for three weeks to then have it airmailed to the US. I would not purchase again and regret my purchase. Otherwise no other problems

  Review of 4/16/21, following an experience of 6/17/19 by A A. *

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• 5 / 5

  

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  Great service Great service! Fast shipping to the States.

  Review of 4/16/21, following an experience of 6/11/19 by A A. *

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• 5 / 5

  

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  Good products and fast shipping across… Good products and fast shipping across the pond.

  Review of 4/16/21, following an experience of 6/13/19 by A A. *

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• 5 / 5

  

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  no issues whatsoever no issues whatsoever. Happy customer.

  Review of 4/16/21, following an experience of 6/6/19 by A A. *

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• 5 / 5

  

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  Excellent choice of hard to find NITRO RC AIRPLANES I have been looking for 2 specific Top Flite, Greatplanes ARF’s, for years and years. Both ARF’s were discontinued more than 10 years ago. Guess what? 1001 Modelkits had them in stock! I could not believe I finally found the planes. Shipping to the USA took more than a week, both planes arrived securely, and in flawless condition. Couldn’t be happier. Thanks!

  Review of 4/16/21, following an experience of 7/16/19 by A A. *

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• 5 / 5

  

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  Excellent service!..Also Excellent service!..Also, wide selection of products. Thanks!

  Review of 4/16/21, following an experience of 5/23/19 by A A. *

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• 4 / 5

  

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  good service good service

  Review of 4/16/21, following an experience of 6/18/19 by A A. *

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• 5 / 5

  

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  I would recommend this company to anyone I would recommend this company to anyone

  Review of 4/16/21, following an experience of 5/4/19 by A A. *

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• 5 / 5

  

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  Good selection of product sand great… Good selection of product sand great customer service.

  Review of 4/16/21, following an experience of 5/15/19 by A A. *

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• 5 / 5

  

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  I recently ordered decals from here… I recently ordered decals from here but, unfortunately, by my own mistake, I ordered the wrong ones. Fortunately I'll be able to pass them on to someone rather than return them. I reordered the correct decals &,after explaining that I need the decals ASAP, they responded to my email almost immediately. Great service &, judging by the decals I received, excellent quality. I would recommend.

  Review of 4/16/21, following an experience of 6/3/19 by A A. *

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• 1 / 5

  

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  The model has not arrived The model has not arrived. It was ordered over a month ago and the company made a mistake and mailed it with the wrong company. If it is not received by Tuesday I will demand a refund.

  Review of 4/16/21, following an experience of 7/13/19 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear Linda Reynolds, As we explained to you by email. Unfortunately our logistics team made a mistake in the choice of delivery. However, the package should soon arrive. Best regards

• 5 / 5

  

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  Good quality Good quality, fast delivery service

  Review of 4/16/21, following an experience of 5/15/19 by A A. *

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• 5 / 5

  

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  Thanks for being able to do business… Thanks for being able to do business with me. Your company has good quality items I can't find in the states. Merci.

  Review of 4/16/21, following an experience of 7/6/19 by A A. *

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• 5 / 5

  

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  Great choice of items at very reasonable prices. If you don’t mind the slightly longer delivery time, as it’s coming from abroad, then this is the ideal company. Huge choice of items, in my case enamel paints, at a better price than I could find anywhere else. Happy all round, thanks.

  Review of 4/16/21, following an experience of 6/20/19 by A A. *

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• 4 / 5

  

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  Good service Good service, arrived before scheduled delivery date!

  Review of 4/16/21, following an experience of 6/8/19 by A A. *

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• 5 / 5

  

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  Very good price for the Billings kit Very good price for the Billings kit. Quick tracked delivery. No problems.

  Review of 4/16/21, following an experience of 6/2/19 by A A. *

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• 5 / 5

  

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  Great selection and prices and speedy… Great selection and prices and speedy shipping.

  Review of 4/16/21, following an experience of 6/27/19 by A A. *

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• 5 / 5

  

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  Outstanding Service and Selection I've made three international purchases from 1000 Modelkits over the last year. They had what I was looking for, including hard-to-get models. Each time, the order arrived exactly as scheduled and in good condition. I will keep shopping with them!

  Review of 4/16/21, following an experience of 5/27/19 by A A. *

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• 1 / 5

  

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  Canceled order but still received item Canceled order but still received item, and had to pay for s&h will not do business with again.

  Review of 4/16/21, following an experience of 7/15/19 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear Customer, As we told you, unfortunately it was too late to cancel the order when you contacted us, because the parcel was already being prepared. To get a refund, please return the parcel: the refund will be processed on Wednesday, as soon as have received the article. You will find more information on the return policy in the email we sent you a couple of days ago. Best regards, The team 1001Hobbies

• 5 / 5

  

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  Great experience Great experience. They found some items I had been searching for for years. Would definitely do business with them again

  Review of 4/16/21, following an experience of 7/13/19 by A A. *

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• 5 / 5

  

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  Good service Good service. Good variety of products

  Review of 4/16/21, following an experience of 7/12/19 by A A. *

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• 5 / 5

  

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  Fast service Fast service, and exactly as ordered. Thanks

  Review of 4/16/21, following an experience of 5/10/19 by A A. *

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• 5 / 5

  

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  Great service Fast shipping and item came in great condition thank you so much.

  Review of 4/16/21, following an experience of 7/12/19 by A A. *

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• 5 / 5

  

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  Excellent Value for Money Excellent Value for Money. Would now Recommend 1001 Models as excellent company to deal with. No complaints. J. Cassidy.

  Review of 4/16/21, following an experience of 5/30/19 by A A. *

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• 3 / 5

  

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  Good day Good day, to be honest, I am not very happy with the delivery, firstly they could not send for a very long time, secondly when they sent it was written your order would arrive in 4-5 days but in fact the order went 9 days and I thought the order would arrive at the post office I wanted to deliver the courier to the index that I ordered, I didn’t have to wait for him at home, so when I was called back I said to redirect the package to the post office with my previously specified index, and third, because of poor packaging, the model arrived broken locator, I stuck himself on super glue.

  Review of 4/16/21, following an experience of 6/8/19 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear Evgeny, Thank you for your message. We are sorry for the inconveniences that you encountered. After checking up on your order, it seems that the product you chose was a product that needed a long process time. That is why it was shipped a few days after your order was made. Your delivery was scheduled for the 31st of May, after it was shipped away on the 24th. Since you have chosen the fast delivery, there package could not have been delivered anywhere else besides your home address. Regarding the packaging and the broken product, we kindly invite you to send us an email to contact@1001Modelkits.com by sending us some photos so we can assist you. Thank you for your understanding. Best Regards, The 1001Modelkits' Customer Service.

• 4 / 5

  

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  Modellicious Good selection of products, good prices. Only complaint was that delivery was a little bit slow but not a dealbreaker for me as long as I get the stuff I ordered and it is intact!

  Review of 4/16/21, following an experience of 7/8/19 by A A. *

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• 4 / 5

  

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  Rare kits available. Ships on promised timetable Packaging was so-so They state clearly that it takes them 3-5 days to ship, and it does. But, they have had out of productions kits I have been unable to source anywhere else. I can accept the wait. Of the two kits I purchased, both large, and both shipped transatlantic, one was packed beautifully, the other not particularly well, resulting in the manufacturer's box seal breaking in transit and slight crushing damage to the box. The kit was complete and undamaged. Both kits came with faded box art - so if I was buying to build, my experience was excellent. If I was buying to collect, I would have been less happy.

  Review of 4/16/21, following an experience of 5/7/19 by A A. *

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• 5 / 5

  

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  Good product and have pretty good… Good product and have pretty good customer service..

  Review of 4/16/21, following an experience of 5/16/19 by A A. *

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• 5 / 5

  

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  Happy customer they provided me assistance i need in instant! well done!

  Review of 4/16/21, following an experience of 6/26/19 by A A. *

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• 5 / 5

  

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  Excellent service Excellent service. Well packed and prompt delivery.

  Review of 4/16/21, following an experience of 6/23/19 by A A. *

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• 3 / 5

  

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  Mixed Bag Pros: 1. Excellent customer service. 2. Excellent shipment tracking and timely delivery 3. Excellent model Cons: 1. Poor package protection resulted in delivery of model with broken parts.

  Review of 4/16/21, following an experience of 10/1/19 by A A. *

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  Answer by 1001hobbies.com

  

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  Hello, Could you please send us pictures of the broken part please ? At contact@1001modelkits.com Sincerely,

• 5 / 5

  

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  Received product w/i 10 calendar days… Received product w/i 10 calendar days in great condition.

  Review of 4/16/21, following an experience of 9/23/19 by A A. *

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• 5 / 5

  

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  Customer friendly worldwide shipping Figurine arrived safely. Shipping took a bit, but it was worth the reduced/basically nonexistent customs fees. Very happy with my purchase, would definitely recommend!

  Review of 4/16/21, following an experience of 8/13/19 by A A. *

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• 1 / 5

  

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  I do not receive the idle Update I… I do not receive the idle Update I information is very slow I had to let them know that I did not have the item then they did Refine

  Review of 4/16/21, following an experience of 8/29/19 by A A. *

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  Answer by 1001hobbies.com

  

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  Hye Sir, Following your message, we opened the refund procedure for your order on 21.08. The refund was made on 28.08. Best regards, 1001Hobbies Team

• 4 / 5

  

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  Jusqu'ici tout va bien Jusqu'ici tout va bien. J'ai attendu un peu plus pour un kit et, enfin je voulais ajouter quelque chose à ma livraison, mais cela a été refusé. Je vais probablement commander à nouveau. Nombreuses options disponibles au même endroit.

  Review of 4/16/21, following an experience of 10/7/19 by A A. *

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• 3 / 5

  

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  All goods were received eventually All goods were received eventually. However, it took much longer time than I expected for the delivery of purchased items. And I was unable to trace the status of delivery despite accessing the link. Not message as to the delivery date could be received whatsoever.

  Review of 4/16/21, following an experience of 8/3/19 by A A. *

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  Answer by 1001hobbies.com

  

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  Hello, You have chosen an Eco delivery. Eco deliveries usually take a week to arrive. But in special cases, it can take three weeks. Eco deliveries do not have tracking possible. For a tracking of your order, choose Express. Regarding delivery dates, we give a delivery estimate for each order. Best regards

• 5 / 5

  

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  Good range of ship model kits and PE, Good range of ship model kits and PE,

  Review of 4/16/21, following an experience of 7/18/19 by A A. *

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• 3 / 5

  

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  Not really 1001 Modelkits fault .. Not really 1001 Modelkits fault ... After many weeks received model TACIT BLUE aircraft from France. Made in Chezc Republic that's the problem not user friendly extremely difficult to remove parts from plastic casting feeder lines. Leaving rough edges that need to be carefully cut down to fit.. So far haven't found a cement that adheres to their type of plastic. After ship models and many aircraft models this is absolutely the worst i have ever incountered. trying to contact someone at 1001 for advice on 0490034 cement.

  Review of 4/16/21, following an experience of 8/14/19 by A A. *

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  Answer by 1001hobbies.com

  

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  Hye Sir, Thank you for your comments. You can rate the brand on its page and put comments on the product page: https://www.1001modelkits.com/172-scale-aircraft-models/27607-planet-models-pla11172-northrop-tacit-blue.html You can contact us at contact@1001modelkits.com Best regards

• 3 / 5

  

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  Okay Was able to receive a product I wanted yet there was no tracking to US and it took considerably longer than expected (34 days). Unfortunately these were gifts and one had been previously opened and taped shut and both packages were crushed although the external packaging showed no damage.

  Review of 4/16/21, following an experience of 7/23/19 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear Abby Halsmer, We are sorry for these incidents. To benefit from a tracking of your order, choose Express delivery for your next order. The Eco delivery is the longest and has no tracking. Could you send us pictures of the package and boxes to contact@1001modelkits.com. Best regards

• 1 / 5

  

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  Rip off company Don't Use After ordering items that were all supposed to be in stock from a UK.co. webpage I discovered that they are in France??? They had 2 items an the 3rd was being imported from manufacturer. Obviously not stock and I could have purchased the item from Kyosho in japan cheaper than the price they sell . Then waiting for items supposed to be in stock for 2 weeks from France still waiting. DO NOT USE NOT UK MERCHANT . .CO.UK IS A LIE Wednesday refund still not paid

  Review of 4/16/21, following an experience of 8/16/19 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Hye Sir, The information on our address is on our website: https://www.1001modelkits.co.uk/content/2-legal-info-2019-1001modelkitscom Concerning your orders, you have chosen a product that is available and not in stock, which explains the shipping delays. Concerning your orders, we have also sent you an Email and we are waiting for your answer. Our prices often depend on the commercial terms negotiated by our management. In order to be able to offer a wide range of products, we are often obliged to accept terms and conditions for certain products that do not allow us to sell them. Best regards

• 5 / 5

  

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  Excellent selection and price Excellent selection and price, great service what more do you want. Spot on.

  Review of 4/16/21, following an experience of 7/28/19 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  takes some time but I get what I order takes some time but I get what I order, so can not complain

  Review of 4/16/21, following an experience of 8/13/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Highly recommended. Great communication with the seller, fast shipping to Poland, highly recommended. Michal.

  Review of 4/16/21, following an experience of 9/5/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good service and fast delivery Good service and fast delivery

  Review of 4/16/21, following an experience of 7/20/19 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Slow shipping, but great price. The items took a while to arrive, but they did have to cross an ocean to get here :p

  Review of 4/16/21, following an experience of 7/27/19 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  bad experience with shipment bad experience with shipment ordered two model kits, slowest shipment (eco) selected, which is ok. but the shipment went wrong, package got lost and sender cannot help to find. then i asked 1001 and they said i need to wait until the deadline of this eco shipment. this is not the way i appreciated from the seller where i bought something and the package went lost.

  Review of 4/16/21, following an experience of 8/19/19 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Hye Sir, In some cases, packages can be found, which is why we give deadlines. We simply follow our terms and conditions of sale. Conditions you accepted when placing your order. We remain at your disposal. You can therefore contact us at contact@1001modelbouw.nl Best regards

• 1 / 5

  

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  No order updates and slow dispatch Ordered on the 13/08 and still only showed ""processing"" after 7 days so cancelled. Also they only process refunds on a Wednesday which seems bizarre.

  Review of 4/16/21, following an experience of 8/21/19 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Hye Sir, We had one product in stock and the other was available from our supplier, which explains the shipping time. Concerning refunds, our accounting department makes them every Wednesday. Best regards

• 5 / 5

  

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  Good to do business with... Service was reasonably fast and the pricing was good. Took a little longer to get my order (as it is shipped first from Europe to their warehouse in the USA first) and then shipped to me. The only thing I might improve would be their tracking system... would have been nice to know where things were with my shipment. Thanks again for the order... I am sure we will do business again soon!

  Review of 4/16/21, following an experience of 9/13/19 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Ordered two sets of 1/48 Corsair decals… Ordered two sets of 1/48 Corsair decals on two separate orders and each time I received 1/72 scale Corsair decals. Took absolutely too long to get my orders. I am done with this company. Order cautiously don’t expect timely completion of your orders or the correct item to arrive

  Review of 4/16/21, following an experience of 8/29/19 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Hye Sir, Hello, You have ordered the same product twice and the scale of the product is clearly indicated on the product sheet - 1:72 We have not received any emails from you for the first order. If you need help, you can contact us at contact@1001modelkits.com Best regards

• 5 / 5

  

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  what I ordered arrived when I expected… what I ordered arrived when I expected in good order

  Review of 4/16/21, following an experience of 7/25/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I purchased 4upgraded suspension towers… I purchased 4upgraded suspension towers for my FS Racing 1/5scale 30cc.petrol buggy and had no problems ordering or receiving my items and would buy from this company again. The pictures of the items are very helpful as they are not listed under fs Racing part nos. Top marks

  Review of 4/16/21, following an experience of 10/7/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Easy to shop online!! :) Easy to shop online!! :)

  Review of 4/16/21, following an experience of 9/24/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Un grand vendeur Un grand vendeur. Difficile de trouver des trousses et des accessoires aux états - unis. expédition rapide, je vais définitivement faire affaire avec eux.

  Review of 4/16/21, following an experience of 8/5/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast delivery Fast delivery

  Review of 4/16/21, following an experience of 9/3/19 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Zero Star If I could give zero stars, I would! I purchased a figure on 9/21, 10 days later they contacted me and told me the figure I ordered was not at the right price so they had to cancel my order. So basically they're telling me I have to repurchase the figure at a much higher price ($257 more in this case) after I already paid for that figure, that is ridiculous. And thanks for making me waited 10 days for the ""good"" news. Note: Everything is overpriced on their site. I suggest everyone stay away, you can find much cheaper price and much better service elsewhere!

  Review of 4/16/21, following an experience of 10/2/19 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Hello Sir, We understand your disappointment, but there was an error in our prices allowing you to buy the product for 1/6 of its price. As soon as we realise the mistake, we informed you and refunded you the day after. We are sincerely sorry for the disappointment. Sincerely,

• 5 / 5

  

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  No problems No problems, good service. Good English.

  Review of 4/16/21, following an experience of 7/24/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Really good service and range of stock Really good service and range of stock. Very good notification of preparation and shipping, and items tracked. Will definitely be shopping here again.

  Review of 4/16/21, following an experience of 8/3/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Reputable Company. I would do business with them again. Shipping takes time. First part got lost in the mail. They sent another part. They are a reputable company. I would do business with them again.

  Review of 4/16/21, following an experience of 9/18/19 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Two times in a row Two times in a row, they sent the wrong item

  Review of 4/16/21, following an experience of 7/17/19 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Good morning, sir, We apologize for this incident. We have seen your Email, so we will continue the After-Sales Service procedure by Email. Best regards

• 1 / 5

  

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  07/09/2019 order placed,after two weeks… 07/09/2019 order placed,after two weeks I didn't receive the order, of course i live in the uk. I do not recommend

  Review of 4/16/21, following an experience of 9/23/19 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Hello, You have ordered a product with a delay before expedition the 07/09. We have receive and shipped the product the 18th. With the choosen delivery services ""eco"" which usually take 5 to 7 working days to be delivered. But sometimes take more due to local post. If you don't receive it by the 9/10 please. Reach us by e-mail. Sincerely,

• 5 / 5

  

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  Great service and communication Great service and communication. Fast shipping to the US.

  Review of 4/16/21, following an experience of 9/23/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good communication and fast delivery Good communication and fast delivery

  Review of 4/16/21, following an experience of 8/15/19 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Shocking customer service Awful phone system. Extremely slow delivery, 2-3 weeks when already dispatched. Nothing was stated on website at time of purchase. Awful email received. Very upsetting to be called a liar and slating my behaviour for leaving an honest review....

  Review of 4/16/21, following an experience of 7/23/19 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Product shows as in stock Product shows as in stock, I place an order, pay a pound or two more than the site shows (I put that down to sloppy exchange rate conversions) then 19 days later, with several emails telling me they are waiting for stock, I get an email saying that it is in stock but they will dispatch it as soon as it's in stock. The emails say not to reply to the email but to use the site which then gives the exact same email address or use their chat which coincidently says it's not available a couple of minutes after I sent a complaint

  Review of 4/16/21, following an experience of 9/25/19 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Hello, Available doesn't mean in stock. You had ordered a product with a delay before expedition :""X to X open days before shipping"" which mean it is not in stock. We also sometimes check our spam. Because we know that some people like to answer to the automatic e-mails even if we write not to answer them because they go straight to our spam. We have receive the product the 24th. You have asked for canceling the order the 25th. We have never said it was not available as the product was reserved for your order. We have answered : ""Because this e-mail goes in our spams. Fortunatly we checked them. You could have still send us an e-mail at this adress. The chat works during our opening hours. Where did you see this information please? Because this is not possible with the product you have choosen and the delivery service you have choosen. Your package is currently ready to be picked up. Once we have the confirmation it will not be sent, we will ask the refund to our accounting team. Sincerely, Best regards,"" & ""Hello, The order has been canceled and refund has been asked. Sincerely,"" Which you didn't answer. We are sincerely sorry you didn't take in account the information provided. Sincerely,

• 5 / 5

  

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  Items received were as ordered and… Items received were as ordered and described. Delivery was well within time frame.

  Review of 4/16/21, following an experience of 8/6/19 by A A. *

  *Pseudonymized data at the request of the author

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