Customer reviews for 1001hobbies.com

Customer reviews

• 4 / 5

  

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  I needed parts for a diorama I needed parts for a diorama, and 1001 Marquettes had the bits I needed. No problems with the website but unfortunately some of the parts were out of stock and I had to wait a week and a bit before they arrived. Once sent, they arrived promptly in a jiffy bag which meant that the two boxes of bits were a little crushed. No damage to the contents though. Thanks, I couldn't have completed my project without them!

  Review of 4/16/21, following an experience of 4/29/18 by A A. *

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• 5 / 5

  

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  Loved it The postage was quick and the parts were in excellent condition when they arrived.

  Review of 4/16/21, following an experience of 5/15/18 by A A. *

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• 5 / 5

  

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  Very impressed. Really pleased with model kit and the efficiency of the company. Can not fault in any way. Highly recommended.

  Review of 4/16/21, following an experience of 5/29/18 by A A. *

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• 5 / 5

  

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  Couldn't find what I wanted locally Couldn't find what I wanted locally, the manufacturer was out of stock (for all I know they've discontinued it), this was the best priced site (including cost of delivery) I came across. That's it.

  Review of 4/16/21, following an experience of 5/23/18 by A A. *

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• 1 / 5

  

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  Your advertising was not clear and no customer support Your advertising was not clear. I ordered the wrong scale of model decals. I sent an email trying to resolve the issue and it was not answered. I will not be ordering from you in the future.

  Review of 4/16/21, following an experience of 7/14/18 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, Apparently we did not receive your email, please contact us so we can help you: contact@1001modelkits.com Best regards, The 1001Modelikits Team

• 3 / 5

  

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  As a first-time customer As a first-time customer, not overly impressed. Despite all my items being listed as 'in stock, dispatched within 24 hours' the order sat for nearly two weeks awaiting shipment. When I queried why it was so slow it was finally dispatched. As to why it was so slow I wasn't told.

  Review of 4/16/21, following an experience of 6/1/18 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear customer, The delay is due to the several public holidays of May. We apologize for the inconvenience. Best regards, The 1001Modelkits Team

• 4 / 5

  

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  My order arrived one day ahead of… My order arrived one day ahead of scheduled delivery date, was handled in accordance w/ specified drop instructions w/o signature. I couldn't ask for a better e purchasing experience.

  Review of 4/16/21, following an experience of 5/8/18 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good commlunications Good commlunications. Fast response. Rapid shipping. would not hesitate to do business with them again.

  Review of 4/16/21, following an experience of 5/29/18 by A A. *

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• 1 / 5

  

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  product was damaged and unusable product was damaged and unusable

  Review of 4/16/21, following an experience of 4/30/18 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear customer, Please send us some pictures of the item you received so we can help you: contact@1001modelkits.com We apologize for the inconvenience. Best regards, Customer service 1001modelkits

• 5 / 5

  

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  First time ordering from these guys and… First time ordering from these guys and have to say very impressed. Ordered Tamiya panel line accent and Tamiya abs cement which I’ve found hard to come by. Delivery within a week, well packaged and good prices. Would definitely use again

  Review of 4/16/21, following an experience of 7/3/18 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  great service great service. received quickly with international shipping at a reasonable cost. will use again!

  Review of 4/16/21, following an experience of 5/4/18 by A A. *

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• 4 / 5

  

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  Easy to order but delivery was awfully… Easy to order but delivery was awfully slow.

  Review of 4/16/21, following an experience of 5/15/18 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good company, plenty of variety This company has delivered my goods well packaged and in a timely fashion. They also have items not found elsewhere on the net. They are a must-have for hobbyists to have in your favorites.

  Review of 4/16/21, following an experience of 6/6/18 by A A. *

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• 1 / 5

  

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  Over priced Over priced, shipping toke too long.

  Review of 4/16/21, following an experience of 4/26/18 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear customer, Your order was sent on the 12/04/18, 5 working day after you placed your order, and delivered on the 18/04/18. This delay corresponds to the information on our website. Please note we ship from France. Best regards, Customer service 1001modelkits

• 1 / 5

  

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  Unacceptable Service I placed my order on 4/28/2018 Saturday and I have not received my items as of 5/22/2018. The website says it shipped my item on 5/7/2018 the following Monday. 1 whole week (5 days) and they did not ship item until the following week. not on 4/30, not on 5/1,5/2,5/3 or 5/4/2018 but the following monday 5/7/2018. The items I ordered are small and would fit in a small envelope. I don't understand why it would take so F&%$#@ long to send 2 templates. website is very deceiving with USA Contact information when they are out of Europe! First and last time I will use this site. I only wish I receive my items soon or at all.I made a huge mistake.

  Review of 4/16/21, following an experience of 5/22/18 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, The website is in English with USA contact information in order to be as easy to use as possible for our American customers. We do ship from France so the delay can sometimes be quite long. We are currently looking for faster shipping services towards the US. We apologize for the inconvenience. Best regards, The 1001Modelkits Team

• 5 / 5

  

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  keep up the good work 1001! keep up the good work 1001!

  Review of 4/16/21, following an experience of 5/24/18 by A A. *

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• 4 / 5

  

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  Great choices but slow postage service… Great choices but slow postage service to UK Order dealt with promptly

  Review of 4/16/21, following an experience of 6/30/18 by A A. *

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• 2 / 5

  

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  Could have received my product sooner… Could have received my product sooner from another supplier.

  Review of 4/16/21, following an experience of 6/29/18 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team

• 5 / 5

  

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  Excellent range Excellent range of kits available and quick and efficient delivery. No hesitation recommending 1001 Modelkits.

  Review of 4/16/21, following an experience of 5/21/18 by A A. *

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• 3 / 5

  

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  Not the quickest delivery Not the quickest delivery

  Review of 4/16/21, following an experience of 8/30/18 by A A. *

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• 1 / 5

  

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  Slow and poor service I ordered enamel paint for my son and I ordered an item from China. My order from China arrived but I still haven't received my item from 1001 model kit. I phoned the customer service team who basically didn't care and were very rude. I will not be purchasing from them again due to me having to go out and purchase the items again for my son to finish his college project. In short poor service, rude customer service and a dont care attitude. Customer service at its worst May I also add that it states a delivered from date and not a delivered by date on your website which states at the moment delivered from 26/09/18 so reply is untrue

  Review of 4/16/21, following an experience of 9/24/18 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear customer, Thank you for your feedback. The estimated arrival time of your package has been confirmed when you ordered the product for the 26th of September. So we expect that your order will be delivered this week. Please do not hesitate to contact us when you have any question. Best regards, The 1001Modelkits Team

• 5 / 5

  

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  Goods as described Goods as described. Speedy delivery. Recommended.

  Review of 4/16/21, following an experience of 8/4/18 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I had an order shipped to the US I had an order shipped to the US, an expensive kit. It arrived damaged in shipment but after I contacted 1001 Models, they made it right. A pleasure to deal with...consider me a loyal customer- would recommend to all.

  Review of 4/16/21, following an experience of 8/28/18 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  I sent off for the Douglas Bader… I sent off for the Douglas Bader spitfire model it arrived today in a plain brown box which was in perfect condition ""But"" when I opened it to reveal the kit box I was not please one bit, the kit box was battered infact if I had gone to a local model shop and it was the last kit in stock I would not have brought it in that condition. I will certainly not be purchasing anything from this seller again .

  Review of 4/16/21, following an experience of 9/8/18 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, We are happy that we found a solution for the damaged kit. Best regards, The 1001Modelkits Team

• 1 / 5

  

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  Placed my order 27 days ago Placed my order 27 days ago, got a status update saying my decals shipped 12 days ago......still nothing. When you call no one answers and you have to leave a message. If I ever get my order it will be my last. Terrible!

  Review of 4/16/21, following an experience of 9/17/18 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  ,delivery too long and I had to pay… ,delivery too long and I had to pay for it ! Next time I will buy from Irish website or UK

  Review of 4/16/21, following an experience of 9/19/18 by A A. *

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• 5 / 5

  

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  The purchase was perfect The purchase was perfect. I received the order without any problem

  Review of 4/16/21, following an experience of 7/21/18 by A A. *

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• 3 / 5

  

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  Excellent packaging to ensure there was… Excellent packaging to ensure there was no damage to the item, however it took a very long time to arrive!!

  Review of 4/16/21, following an experience of 9/19/18 by A A. *

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• 5 / 5

  

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  Very satisfied with the item Very satisfied with the item. I would order again in the future.

  Review of 4/16/21, following an experience of 7/27/18 by A A. *

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• 5 / 5

  

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  Prompt delivery and excellent packaging… Prompt delivery and excellent packaging - excellent. Would recommend 1001 modelkits to anyone

  Review of 4/16/21, following an experience of 9/17/18 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Latest order I have ordered from 1001 Modelkits many times before and always had excellent service.

  Review of 4/16/21, following an experience of 8/8/18 by A A. *

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• 5 / 5

  

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  A very good service A very good service

  Review of 4/16/21, following an experience of 9/12/18 by A A. *

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• 1 / 5

  

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  Never again will I ever deal with this… Never again will I ever deal with this company. Exactly one while week after taking my money an entire week processing my order. Then I receive a message my order will arrive in 2 weeks? Never again

  Review of 4/16/21, following an experience of 8/16/18 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear Mr Neal, You made your order on August 9th. The delay was announced between August 28th and August 29th. The product you ordered is not in stock in our warehouse but by our suppliers, as it is written on our productsheets. We ship from France, and you live the US. That is why the delay is longer but we are currently respecting the delay, which were announced in the first place. Yours sincerely, The 1001modelkits team

• 5 / 5

  

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  Very pleasant shopping experience Very pleasant shopping experience. Fast turnaround time for shipping. Product arrived as advertised. Thanks!

  Review of 4/16/21, following an experience of 9/25/18 by A A. *

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• 5 / 5

  

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  Very nice set of decals came in good… Very nice set of decals came in good packing, thank you. Peter

  Review of 4/16/21, following an experience of 8/17/18 by A A. *

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• 2 / 5

  

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  Poor execution Poor execution - I ordered online and chose Dhl shipping so that I would receive the item in time but my item was shipped regular mail and will definitely arrive much later than promised.

  Review of 4/16/21, following an experience of 9/19/18 by A A. *

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• 5 / 5

  

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  Easy to complete my order and shipping… Easy to complete my order and shipping was easy. Very pleased with my order and will buy from again.

  Review of 4/16/21, following an experience of 9/29/18 by A A. *

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• 5 / 5

  

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  Very good service, Very good service,there areso many kits to choose from a from Very long list.

  Review of 4/16/21, following an experience of 8/7/18 by A A. *

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• 5 / 5

  

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  Arrived on the dot..'All as ordered' Arrived on the dot..All as ordered. A fast service and an attentive one.

  Review of 4/16/21, following an experience of 8/27/18 by A A. *

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• 1 / 5

  

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  Very bad service from this company Very bad service from this company - Lucky I paid with PayPal and got a full refund. Items never arrived - Waited over two weeks then contacted them - Was told not to worry that the items would arrive.....Still nothing after a month. Called again and was told would take a long time for refund, so told them I would go direct to PayPal.....Sounds as if they do not care.....Will not use again - Found another company Emodels of Stoke On Trent who sent what I required at a better price and within 48 hours.......

  Review of 4/16/21, following an experience of 9/21/18 by A A. *

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• 2 / 5

  

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  I ordered an item and received it… I ordered an item and received it damaged. Sent pictures and still have to return the item to France. No names given of who to contact, only Customer Service Dept.! The item was not that much money but I did ask for a refund. The item was a vacuum formed canopy that is easily crushed and was sent in an envelope! Should have been in a box. Not a good experience. Ken

  Review of 4/16/21, following an experience of 8/25/18 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear customer, Thank you for your message. We have send you an email regarding order. Yours sincerely, 1001 modelkits

• 5 / 5

  

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  Prompt delivery to the USA. Prompt delivery to the USA.

  Review of 4/16/21, following an experience of 7/31/18 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Missing order 135567 from 6/29/2018 Missing order 135567 from 6/29/2018. Checked and showed it was shipped but not received. David Hallas.

  Review of 4/16/21, following an experience of 7/21/18 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear Mr Hallas, We apologize for the inconvenience. We send you the order once again. Yours sincerely, The team 1001modelkits

• 5 / 5

  

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  I purchased decals for a model plane I… I purchased decals for a model plane I was working on and the decals looked great and I put them on with no problems.

  Review of 4/16/21, following an experience of 8/16/18 by A A. *

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• 1 / 5

  

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  Verrry slow Verrry slow! Haven’t received my order yet. Order number 136436. Sent 10 Jul. It is now 3 Aug.

  Review of 4/16/21, following an experience of 8/3/18 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear Mr Coburn, I am contacting per email in order to solve this issue. During the summer time, the delivery can take a little longer to the US. Yours sincerely, The team 1001modelkits

• 4 / 5

  

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  This was the only online hobby store… This was the only online hobby store where I could find HGW scale seat belts. (That's not to say there may be others.) I placed my order thinking that the store was in the United States. It was only after the three weeks it took for the items to arrive that I realized the online store is located in Europe. Otherwise, a successful online purchase.

  Review of 4/16/21, following an experience of 8/29/18 by A A. *

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• 4 / 5

  

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  The model came save and sound The model came save and sound. And ordering the item was easy to order.

  Review of 4/16/21, following an experience of 9/21/18 by A A. *

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• 2 / 5

  

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  Not very impressed with the shipping Not very impressed with the shipping 1 told it was going out DHL,, it did not. 2 two weeks wait for shipment 3 shipment was not boxed but wrapped with thin black plastic 4 the boxes inside plastic wrap were crushed on one side, and plastic wrap was torn open. This is the first time that I have had a problem hopefully the last, all other orders were great.

  Review of 4/16/21, following an experience of 8/5/18 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear M. Capozzi, We made a refund demand to our accounting department in order to refund you the DHL costs. We inform our logistic department about those boxes, which weren't correctly wrapped. Please send us pictures of the package. Yours sincerely, The team 1001modelkits

• 2 / 5

  

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  Why does it take so long for delivery of my order? Why does it take 10 days from the time of my order (30 July) for you to pull two small sheets of decals from your stocks, put them in an envelope and mail them? Why did you not forward to me the tracking number of my order as you said you would do? Why did you omit CALIFORNIA from my address that I gave you? Why did you include my postal code mixed in with a bunch of other numbers making it very difficult to know where the package was going? This probably explains why it took another 16 days from the time you put the package in the mail to the time I received it yesterday (25 Aug)

  Review of 4/16/21, following an experience of 8/26/18 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team

• 5 / 5

  

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  Took a bit of time to arrive, Took a bit of time to arrive,. But it did come a long way. Happy with service and product....

  Review of 4/16/21, following an experience of 9/18/18 by A A. *

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• 3 / 5

  

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  If I could give a 2.5 I would If I could give a 2.5 I would. Ordered a vacuum form canopy and received it in a 'cushioned envelope.' As you would imagine, it was damaged at some point in transit. 1001 was quick enough to dispatch another without cost to replace it. But, it arrived in a cushioned envelope - damaged... If you read this 1001, use boxes, even little ones to protect the product. They were quick enough with the full refund however, so 'acceptable' service in that I got my money back without hassle. Thank you.

  Review of 4/16/21, following an experience of 8/17/18 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear customer, Thank you for your response. We are sorry for those problems. We are trying to improve our shipment services. We take your comment into consideration. Yours sincerely, 1001modelkits

• 4 / 5

  

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  Excellent received my order,and in good… Excellent received my order,and in good time thankyou.

  Review of 4/16/21, following an experience of 9/12/18 by A A. *

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• 5 / 5

  

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  The products I purchased arrived… The products I purchased arrived quickly and were first rate.

  Review of 4/16/21, following an experience of 8/11/18 by A A. *

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• 5 / 5

  

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  Great Enjoyed what I got. Highly recommended,

  Review of 4/16/21, following an experience of 8/12/18 by A A. *

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• 3 / 5

  

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  Only one problem The model airplane was as advertised, and its delivery was timely My only problem with 1001 Modelkits related to the shipping and handling charge of $26.99. I consider that charge excessive for the small, lightweight package that was shipped. Had the shipping and handling charge been more reasonable, I would have rated my experience as five star.

  Review of 4/16/21, following an experience of 11/3/18 by A A. *

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• 5 / 5

  

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  Well packaged, fast delivery Well packaged, extremely fast delivery - Europe to Australia.

  Review of 4/16/21, following an experience of 10/14/18 by A A. *

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• 5 / 5

  

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  The aircraft (F-106A) model is… The aircraft (F-106A) model is beautiful!! Exceeded my expectations in every respect. Thank-you!

  Review of 4/16/21, following an experience of 12/26/18 by A A. *

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• 1 / 5

  

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  NO EFFORT WAS TAKEN TO CHOOSE BEST… NO EFFORT WAS TAKEN TO CHOOSE BEST KITS' BOXES FOR ME, THERE WERE CREASES AND DENTS ON MANY AREAS! FACTORY SEAL ON ONE OF THE BOXES WAS TORN WIDE OPEN AND YOU DIDN'T CARE ABOUT IT AND SENT IT TO ME LIKE NOTHING HAPPENED!

  Review of 4/16/21, following an experience of 12/27/18 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear sir, Our parcels ship from Europe and we are sorry if the box was damaged during shipment. Be assured that we do our best to increase shipping quality and customer satisfaction.

• 5 / 5

  

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  My order was well packaged and… My order was well packaged and delivered quickly. I was kept well informed on the progress of my order by email. I would use this company again and I will be recommending it to family and friends.

  Review of 4/16/21, following an experience of 10/24/18 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great shopping experience Great shopping experience

  Review of 4/16/21, following an experience of 12/10/18 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Long turnaround on getting product Long turnaround on getting product. I think there is a scam going on. Leave it to the dirty francois. Go figure. Crappy offer to refund 10 bucks because of their ignorance. Will not use them again. Then I get a generic stupid FRENCH apology ( whatever that’s worth) saying I got 10 bucks refunded...ooooooooohhhhh! That’s like half off the ridiculous shipping that mysteriously changed. Half assed customer service by the lazy French.

  Review of 4/16/21, following an experience of 11/9/18 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear Customer, Thank you for your feedback. Unfortunately your order was shipped with another transporter instead of DHL, therefore the delivery took longer. So we have refund you $10 of the shipping costs due to the long delivery. Please do not hesitate to contact us if you have any question. Best regards, The 1001Modelkits Team

• 5 / 5

  

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  Great Item and Excellent Transaction No Problems. As previous reviewer noted, coming to USA from Europe you have to have a bit of patience, but company kept me updated so I knew what to expect and when. Worth the wait for an unusual item that I was very excited to find. Nice item exactly as described.

  Review of 4/16/21, following an experience of 11/7/18 by A A. *

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• 2 / 5

  

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  I am still waiting for items to be… I am still waiting for items to be delivered!

  Review of 4/16/21, following an experience of 10/6/18 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team

• 2 / 5

  

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  I WAS IMPRESS WITH YOUR STORE I WAS IMPRESS WITH YOUR STORE, BUT I NEVER RECEIVE MY ORDER YET.

  Review of 4/16/21, following an experience of 12/15/18 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear customer, Your order has been sent back to us so we sent it again on the 12/12/18. Please let us know if there is any issue. Best regards, The 1001modelkits Team

• 5 / 5

  

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  Product came in a perfect condition and… Product came in a perfect condition and as expected. I am very satisfied with the service!

  Review of 4/16/21, following an experience of 1/14/19 by A A. *

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• 1 / 5

  

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  onbetrouwbare shop deze shop is niet aan te raden om er te kopen ben nog steeds op mijn geld aan het wachten van teruggestuurd produkt 737,33€ in totaal wat veel geld is nu al 2 maand ze houden een mens aan het lijntje zij hebben hun produkt terug en ik mijn geld niet best er niet kopen niet te vertrouwen ze lichten een mens op

  Review of 4/16/21, following an experience of 12/29/18 by A A. *

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• 5 / 5

  

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  Really pleased with the service Really pleased with the service

  Review of 4/16/21, following an experience of 11/16/18 by A A. *

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• 2 / 5

  

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  Where are my decals Guys come on... I ordered. Decals just decals. And it still not has arrived. I mean come on. I ordered a resin peice from the uk about 4days ago and it’s already almost here. I ord these DECALS. On December 8th. Can someone please give me an explanation on where my decals are. Or what my 35 dollars went to. I am very displeased. Thank you

  Review of 4/16/21, following an experience of 1/5/19 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team

• 5 / 5

  

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  A very smooth transaction A very smooth transaction, good and trustfull information and communication. Delivered as was promissed.

  Review of 4/16/21, following an experience of 11/1/18 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent Service The items arrived promptly and in perfect condition. I emailed a question regarding my order and received a quick, polite response. I will definitely order from 1001 Modelkits again and will recommend them to friends.

  Review of 4/16/21, following an experience of 1/6/19 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Always` very good Always` very good

  Review of 4/16/21, following an experience of 10/7/18 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Just what I required Just what I required, delivery excellent, quality good Thanks

  Review of 4/16/21, following an experience of 12/10/18 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good selection and good prices Good selection and good prices. Quick delivery to UK. Thanks!

  Review of 4/16/21, following an experience of 12/29/18 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  There is almost nothing in store There is almost nothing in store. Every time i order it takes months

  Review of 4/16/21, following an experience of 11/1/18 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Slechte winkel niet aan te raden slechte service niet te vertrouwen nee bedankt ik beveel deze winkel niet aan zeer slechte service heb produkten besteld wegens omstandigheden heb ik ze terug gestuurd zoals het moest. Ze beloven je geld terug te storten ik heb na een maand nog niks terug gezien van mijn betaald bedrag 737,33€ normaal maximum 4 dagen van uit frankrijk want daar zit de hoofdzetel en het geld moet op de rekening staan.Ze komen dan af er is wat fout gelopen het is dit het is dat voor mij zijn het geen mensen om zaken mee te doen ik ben wel mijn 737,33€ kwijt een ware schande.Nee nooit meer !!!!!!!!!!!!! Marc de kinder uit belgie

  Review of 4/16/21, following an experience of 11/18/18 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Exactly as described Exactly as described. Great communication. It took a little while for shipping since the package came from Europe so you may need to be patient if you're in the USA.

  Review of 4/16/21, following an experience of 11/6/18 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast shipment Fast shipment, lots of moddeling items

  Review of 4/16/21, following an experience of 10/11/18 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Very helpful and fast Very helpful and fast. Helped to save Christmas when a local supplier fell through.

  Review of 4/16/21, following an experience of 12/24/18 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great service Great service . Very good communication. Will use them again

  Review of 4/16/21, following an experience of 10/30/18 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Shocking company Shocking company, paid £6.52 for postage to be told no tracking or insurance. After over three weeks of waiting they finally decided to cancel my order. If you are ordering from the UK save your time and money and buy from somewhere else.

  Review of 4/16/21, following an experience of 10/25/18 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, Apparently you order was not sent we the correct shipper. We apologize for the inconvenience. Your order was refunded on the 24th of October. Best regards, The 1001modelkits Team

• 1 / 5

  

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  Zeer slechte online shop het zijn… Zeer slechte online shop het zijn gewoon oplichters op gebied van geld terug te geven van teruggestuurde produkten heb mijn 732€ niet terug gekregen heb van alles geprobeerd niks helpt ze beloven en tenslotte is het nougabolle zo kan ik ook rijk worden mijn oordeel er niet kopen

  Review of 4/16/21, following an experience of 12/11/18 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Top quality service Top quality service. I couldn't find some items that I needed but one e-mail and my questions were answered within a day. Will definitely use this company again.

  Review of 4/16/21, following an experience of 10/30/18 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Terrible company Terrible company, overpriced, charged surcharge for paying by paypal. As far as I can see they never dispatched the goods, could not provide a tracking number, and apparently couldn't refund me. I had to open a PayPal dispute to get my money back. So glad I paid the surcharge.

  Review of 4/16/21, following an experience of 10/30/18 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  great service and value great service and value

  Review of 4/16/21, following an experience of 10/25/18 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Muy mala compre un producto que decía… Muy mala compre un producto que decía entrega entre 4 y 6 días y llevo 1 mes esperando y aún nada sinceramente es muy malo el servicio te dicen una cosa y después que pagas todo es mentira una experiencia muy mala

  Review of 4/16/21, following an experience of 10/9/18 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Took too long to receive it. Took too long to receive it.

  Review of 4/16/21, following an experience of 12/19/18 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear Customer, Thank you for your feedback. We are shipping from France so the delivery to Canada takes a bit longer. Please do not hesitate to contact us if you have any question. Kind regards, The 1001Modelkits Team

• 5 / 5

  

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  The service is prompt and the parts I… The service is prompt and the parts I have had have been very good. I can't speak for the latest one as it is for Xmas ! but it arrived promptly even if in a box 6 times too big.

  Review of 4/16/21, following an experience of 11/1/18 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Ordered merchandise on 10/07/18 Ordered merchandise on 10/07/18. It's now 11/01/18 and I've received nothing.

  Review of 4/16/21, following an experience of 11/1/18 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team

• 1 / 5

  

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  Missing section of parts The box came with duplicate parts and was missing a whole section of parts

  Review of 4/16/21, following an experience of 9/30/18 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Good afternoon, We have send you an email about this issue. Best regards, The 1001Modelkits Team

• 3 / 5

  

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  Shipping Order got processed this past Monday, still no email saying shipped... or tracking I’ve called three times and no answer on any of them... I just want an update...

  Review of 4/16/21, following an experience of 12/14/18 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, We have sent you an email regarding the delivery time of your order. Please do not hesitate to contact us if you have any question. Best regards, The 1001Modelkits Team

• 2 / 5

  

  Edit Flag

  Disappointing experience Despite assurances given on supply and delivery, goods did not appear within a reasonable time and the order was cancelled. No obvious supply management with conflicting information on availability and expected delivery

  Review of 4/16/21, following an experience of 1/17/19 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, Your order was refunded on the 16th of January. We apologize for the inconvenience due to an update issue. Best regards, The 1001modelkits Team

• 5 / 5

  

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  Got exactly what i ordered and on time Got exactly what i ordered and on time

  Review of 4/16/21, following an experience of 12/21/18 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great prices and range Great prices, parcel arrived on time and product in great condition.

  Review of 4/16/21, following an experience of 3/29/19 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Horrible Horrible. It was not packaged in a box and protected. It cane damaged and opened and said it had been repackaged. I took photos of it. I have not been able to reach anyone at all to talk to about this. I give it 0 stars

  Review of 4/16/21, following an experience of 4/23/19 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear Sir, Thank you for your message. How did you try to reach us? Did you try to call us? You can contact us on contact@1001modelkits.com and send us the photos if you would like. You can also reach us by phone on 1 (872) 225-1206 from 10:00 till 18:00 (Paris Time) Best regards, The 1001Modelkits' Customer Service

• 2 / 5

  

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  This used to be a great web sight.You… This used to be a great web sight.You would always get what you ordered.NOW I have ordered models & I don't get them.I have tried to call them & don't get an answer.Bad sight!

  Review of 4/16/21, following an experience of 2/13/19 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear customer, You should have received your order by now. Do not hesitate to contact us if there is still any issue. Best regards, The 1001modelkits Team

• 2 / 5

  

  Edit Flag

  Overall Poor Service Placed and order for a model plane in mid December. Order was expected to ship about 7 days after order placement and ship with DHL. It did ship when expected, however, the DHL tracking number they provided did not work. Their e-mail reply stated that their ""logistic partner made a mistake"" and it shipped some other way with no tracking number. I was refunded some of the shipping cost. When it arrived, the shipper box arrived in very good condition with no signs of damage, physical or weather related. I point that out because when I opened the shipper box and took out the model's box, I quickly could tell that the model's box had previously gotten wet. Anyone could see and feel that the box got wet and then dried. It also means that their order processing department could tell and shipped out the box anyway, knowing it might have issues. The water did reach the components inside. I'm okay with the plastic parts getting wet, no harm, I'm okay with the manual being warped by the water and the staples on it getting rust, it still readable. I'm not okay with stickers warping, fading colors, and losing adhesiveness. Sent two e-mails before getting a reply. They said they would send replacement stickers. I e-mailed back asking if possible to ship in box instead of an envelope because the likely hood of bending. Did not received a reply. 5 weeks later, no stickers. Send an e-mail, they don't reply. Send a second e-mail, they don't reply. 6 weeks later still no replacement stickers. First and Last purchase with 1001 Modelkits. By the way, their price for the model is about 35% over the original retail price.

  Review of 4/16/21, following an experience of 2/13/19 by A A. *

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  Answer by 1001hobbies.com

  

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  Dear customer, We sent a reminder to our supplier about the decals. We will get back to you as soon as possible with more information. Once again we apologize for the inconvenience. Best regards, The 1001modelkits Team

• 5 / 5

  

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  Good service. I recently bought the Voyager 1:48 model kit and am very happy with the quality and 1001’s prompt delivery. Good service-will use again. Craig

  Review of 4/16/21, following an experience of 4/22/19 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  I placed two orders on the same day… I placed two orders on the same day with in minutes of each other. One came with an average waiting period, the second took well over a month to receive. Thank you Mike

  Review of 4/16/21, following an experience of 3/1/19 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, There can sometimes be a difference in the delivery delay with the economic shipping method that you chose. We apologize for the inconvenience. Best regards, The 1001modelikits Team

• 5 / 5

  

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  Received my order in good condition… Received my order in good condition have not finished making them yet but so far no problems

  Review of 4/16/21, following an experience of 4/10/19 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Delivered in reasonable time and we'll… Delivered in reasonable time and we'll packaged.Will use again

  Review of 4/16/21, following an experience of 4/16/19 by A A. *

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