Customer reviews for 1001hobbies.com

Customer reviews

• 5 / 5

  

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  Good service a job well done. You were prompt in response to me initial e-mail, The service was great and the product showed up in great condition with no problems.

  Review of 4/16/21, following an experience of 7/12/14 by ESTA C. *

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• 5 / 5

  

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  met all expectations - would have preferred quicker delivery The vendor did everything right. Timely notifications. Easy to check progress. Product was delivered without damage -- good packaging. I would have preferred quicker delivery. I understand that this product was coming from the Czech Republic and had to go through several locatoins to get to me. The vender told me to expect the product in two weeks from shipment. That was accurate but it took a week to process the order.

  Review of 4/16/21, following an experience of 7/13/14 by HALLIE M. *

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• 5 / 5

  

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  Good and fast Great experience purchasing from them. Delivery was good and fast.

  Review of 4/16/21, following an experience of 9/17/14 by DERON N. *

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• 5 / 5

  

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  Five star service and reliability Don´t waste your valuable time at Companies not keeping what they promise .... go 1001 from the start

  Review of 4/16/21, following an experience of 11/20/14 by SANTINA S. *

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• 5 / 5

  

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  Trustworthy Merchant, Great products at a great price! I ordered several large model kits from 1001 Modelkits. They had to be sent from their European warehouse to their American warehouse. The total process from order to delivery from Europe took 17 days (about 12 business days). They kept me appraised during the entire process. Thanks!

  Review of 4/16/21, following an experience of 8/18/14 by BROOKE W. *

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• 3 / 5

  

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  Great Stuff but SLOW Shipping Ordered decal sheets which I could not find anywhere else and which were indicated as in-stock. Confirmation e-mail stated 6-8 days delivery time. 14 days after placing order I received an e-mail ""updating"" me and stating items were shipped from Europe and would need to stop at US facility before finally being sent to me. Items arrived well protected in rigid cardboard flat mailer and in great condition after about 4 weeks. Keep in mind that at the same time I placed this order I placed some other orders with vendors in Australia and Singapore. I received those orders in about 1 week via direct international mail as flat packages (just like these decals). Denver (where I live) to Paris distance is 4900 miles. Denver to Sydney is 8300 miles and Denver to Singapore is 9000 miles - get the picture? I don't know why it should take so long to get a flat mailer from 1001, but they really need to work on improving their shipping times. That being said, if I needed something that they had I would be confident ordering from them in the future, but would be aware of the long wait time.

  Review of 4/16/21, following an experience of 6/6/14 by ANDERSON B. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear Daniel, Thank you for your comment, we will take it into account in order to improve our service. Best regards, The 1001modelkits team

• 5 / 5

  

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  Good experience I have been looking for a hard to find part. It was not immediately available, but I was kept informed on progress. The part has been received in good condition. It was well packed. Thank you for excellent service! Mike

  Review of 4/16/21, following an experience of 6/11/14 by TOD A. *

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• 5 / 5

  

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  very good Everything went well. Good and professional service. Thank you

  Review of 4/16/21, following an experience of 9/13/14 by CHRISTY S. *

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• 1 / 5

  

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  WORST INTERNET PURCHASE EVER This company is apparently strictly a 'middleman' that does not warehouse its products except in very few rare cases if you read any other reviews or take my impression. At no time did they have a clue as to my order status, location of said order, or real time stock quantities. Customer service is automated, with canned responses, and few and random. I should have been clued by their policy of charging for the item when ordered, not when shipped, so you have no option to cancel or refund an order after no contact or response after an extended wait period. If you use them expect double the wait for shipping and handling (items ship to them and then to you) and notice fluctuating site pricing. It took my order three weeks to arrive, and they said it was crossing the Atlantic the day before it was dropped on my porch on the US west coast. Most of their stock is sold to the public directly through the manufacturers. Good luck.

  Review of 4/16/21, following an experience of 6/10/14 by JENNIE K. *

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• 1 / 5

  

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  Untrustworthy seller Seller's website said model was available and would ship in 10 days. 21 days later, no update, no tracking number, no status. Emails were responded to with generic ""we will let you know when we receive a status"". After 45 days I got a refund. They processed my refund timely, so I suppose that's a positive? Now I missed my uncle's birthday, and will have to order from scratch from somewhere else. Don't order from here if you have a deadline to mee!

  Review of 4/16/21, following an experience of 8/1/14 by ALIA H. *

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  Answer by 1001hobbies.com

  

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  Hello Simon, The product you ordered was currently being resupplied, this explains the delay. Please accept our apologies for the inconvenience. Best regards, The 1001modelkits team

• 5 / 5

  

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  Great products, and fast shipping! They also respond very quickly to emails. Awesome service, and tons of products (that a lot of shops don't have!) quick shipping especially coming from Europe. I would definitely recommend this site to a friend.

  Review of 4/16/21, following an experience of 9/9/14 by AMIR S. *

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• 5 / 5

  

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  This is a very unique item. . We have one of the original aircraft in our museum.

  Review of 4/16/21, following an experience of 9/9/14 by IMOGENE E. *

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• 5 / 5

  

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  Fantastic. Great service, will use again. Thank you.

  Review of 4/16/21, following an experience of 6/13/14 by JUANITA T. *

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• 5 / 5

  

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  Stick with 1001 Modelkits In searching for Testor's Contacta cement, 1001 Modelkits had what I needed at the right price and shipping costs. All other sites, the cost was much higher and shipping was astronomical.

  Review of 4/16/21, following an experience of 11/19/14 by LARISSA H. *

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• 5 / 5

  

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  I can think of nothing that is wrong with 1001 Modelkits I found some items that were not available from other dealers, so I ordered what I needed from 1001, and even though what I ordered was stocked at their overseas supplier, I received my order within 15 days of order being placed.

  Review of 4/16/21, following an experience of 5/31/14 by GENESIS B. *

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• 5 / 5

  

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  Good price, fast delivery. Excellent service. Good price, prompt delivery.

  Review of 4/16/21, following an experience of 7/27/14 by LUTHER H. *

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• 5 / 5

  

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  Excellent shop, quickly and with great service Excellent shop, quickly and with great service, products arrived quickly and well packaged to Brazil.

  Review of 4/16/21, following an experience of 6/17/14 by HOWARD G. *

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• 5 / 5

  

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  Excellent Great site. Great service. Highly recommend to all.

  Review of 4/16/21, following an experience of 7/29/14 by IVORY O. *

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• 5 / 5

  

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  Good offer with accurate listing. Good comminication with on-time delivery. Recommended! The price on the kit is about 25% lower than the best offer I could find elsewhere and I therefore consider their offer excellent! The kit took a tad longer to arrive because of some necessary rerouting, but the wait was reasonable as I received notification from them with regard to the delivery details. Overall it has been a very satisfactory experience and I would recommend the seller to my friend!

  Review of 4/16/21, following an experience of 7/24/14 by ALESSANDRO M. *

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• 4 / 5

  

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  it is ok I am really missing some models from you,especially Bristol Britania in CSA colors and Convair 990.No message about it etc.In some models is pure description about them perhaps TU-124.It is really buying like blind.I must remodell this kit.Anyway,thank you for this as well.

  Review of 4/16/21, following an experience of 11/29/14 by ANGELA O. *

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• 5 / 5

  

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  Search Over - rescued by 1001 Modelkits Amazing! Outstanding array of Models that I could not find over many years of searches locally and through catalogs. Maintained contact throughout the order and shipping process with updates and information. Packaged well for shipment and arrived in perfect condition. Looking forward to placing another order soon.

  Review of 4/16/21, following an experience of 9/17/14 by PORTER J. *

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• 5 / 5

  

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  Outstanding....will definitely recommend and use again. The only con is shipping a little long. But the service and getting exactly what I ordered as well as packaged to arrive complete and ready to use cannot be understated. Thank you. You will hear from me again.

  Review of 4/16/21, following an experience of 7/19/14 by CAMRYN S. *

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• 3 / 5

  

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  Veeeeery slowwwww...... Very impressive site with lots of goodies for the modeling enthusiast but… I registered and placed my first order for 4 decal sheets on April 1st. The prices all over the site were within the market range. But the postage charged (8.90€) was excessive even for registered mail for a 20 gr. envelope. All the items were marked as available and 3 of them had 5-6 day shipping time indicated. I paid thru Paypal on the same day. The next day I received an e-mail message that the order has been processed and that I will receive my order in 6-8 days. After ten (10) days (on April 11th) I received another e-mail saying that my order has been shipped!!! Because the shipment had not arrived on April 29th, I sent an e-mail asking for details and where do they ship from. I got an answer the next day saying that they ship from France and that surface mail (!!!) might take longer to arrive. On May 12th I wrote again to their customer service complaining about the long delay in their delivery and asking for an answer. I also opened a dispute in Paypal’s resolution centre. I got a message the next day saying that the envelope must be lost and that one of the decal sheets was no longer available. I was given the option to buy something else from the site and so I did. The new order was processed the next day (May 14th), I received an e-mail on May 19th that it will be shipped soon (!!!) and finally an e-mail on May 21st that it was shipped (more than a week after the new order was placed). The envelope arrived on May 27th which is within the normal range for an intra EU 1st class mail. Mind you the postage affixed was 1,35 € !!!! I have to point out that I trade over the net constantly and never had a problem with lost mail in over 600 transactions during the last 8 years or so. There is something definitely wrong with their very slow shipping and equally slow customer response service. Possibly the items sent from the EU are not in stock there and have to be shipped from elsewhere thus the one week between ordering and shipping. I cannot detect any malicious intent but I am skeptic about any future purchases from them……

  Review of 4/16/21, following an experience of 5/28/14 by ROMA L. *

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  Answer by 1001hobbies.com

  

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  Hello Stathis, We apologize once again for the inconvenience and the troubles that occured concerning your order. As a compensation, I am happy to offer you the shipping costs on your next order. Please check your emails to know how to benefit from it. Best regards, The 1001modelkits team

• 5 / 5

  

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  the way online stores SHOULD be run! My experience with 1001modelkits was commendable. They kept me updated, the prices were not unreasonable, and my order arrived in a timely fashion undamaged. I would not hesitate to recommend 1001modelkits to anyone!

  Review of 4/16/21, following an experience of 8/9/14 by MILES P. *

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• 1 / 5

  

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  rubbish service crap service

  Review of 4/16/21, following an experience of 6/18/14 by ELSE D. *

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• 4 / 5

  

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  Pretty good. There was a small issue in figuring out if the item on their site was the one I was looking for. The picture shows the item out of the box and no box shown in the photo. I emailed them and they said they would attempt to find out more about the item from their supplier. After 2 weeks I heard nothing back. I decided to go ahead and order it since it was only 10 bucks(very good price) and it turned out that it was what I was looking for. The tracking didnt update during shipping but thats not really the company's fault.

  Review of 4/16/21, following an experience of 8/5/14 by JOHNSON G. *

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• 3 / 5

  

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  leaking bottle I ordered 10 bottles of paint and 2 bottles of thinner. One of the thinner bottles opened in shipping and leaked over everything. Please make sure your bottles are tight before packing.

  Review of 4/16/21, following an experience of 9/15/14 by MARTA Z. *

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  Answer by 1001hobbies.com

  

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  Hello Bernard, We apologize for the inconvenience. We have created a voucher for the amount of the thinner bottle which arrived opened. Best regards, The 1001modelkits team

• 2 / 5

  

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  Need do have stock ready to send out from USA Probably can get it faster from a US or UK dealer. Order took 3 weeks to arrive. Got similar from New York in three days.

  Review of 4/16/21, following an experience of 9/8/14 by LEXUS B. *

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  Answer by 1001hobbies.com

  

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  Dear customer, Thank you for your comment, we will take it into account in order to improve our service, especially in the US to avoid such delays. We apologize for the inconvenience. Best regards, The 1001modelkits team

• 5 / 5

  

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  Giant Aeromaster Just got the Giant Aeromaster ARF kit from 1001 Modelkits. The kit was in great shape and was delivered within the time frame they specified even though It was shipped from France. I would buy from this company again.

  Review of 4/16/21, following an experience of 2/25/15 by MAYRA B. *

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• 4 / 5

  

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  good but not great a litty slow to deliver

  Review of 4/16/21, following an experience of 3/8/15 by BRIANNE K. *

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• 5 / 5

  

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  Maskol Received materials rapidly. Will try to order more products later.

  Review of 4/16/21, following an experience of 1/25/15 by GARLAND W. *

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• 5 / 5

  

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  Great Experience I ordered a model the week before Christmas, not sure it would arrive on time. It came sooner than expected and in good shape.

  Review of 4/16/21, following an experience of 12/23/14 by ROSALINDA K. *

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• 4 / 5

  

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  So far so good.....ll Couriered to UK from France by DHL during Christmas week, arrived before most of our UK parcels which were ordered much earlier! This would be 5 stars, except for the fact that this expensive, sophisticated wooden sailing ship model kit was open and had been repackaged somewhere along the line. There is no way to tell if anything is missing due to the complexity of the model (Amati HMS Surprise from the Aubrey/Maturin novels).

  Review of 4/16/21, following an experience of 12/27/14 by MATEO C. *

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• 5 / 5

  

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  I'm a delighted customer! Excellent selection of models and rapid delivery. Easy to order process. Will definitely be a return customer!

  Review of 4/16/21, following an experience of 12/28/14 by ADALINE L. *

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• 5 / 5

  

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  A+ model supplier I was on pins and needles anticipating my order delivery of one of the rarest and virtually impossible kits to obtain in the US. 1001 fulfilled my every expectation by delivering just the very item I was obsessing on getting. Especially at the fair and reasonable price offered compared to other sources world-wide. It is the very first time using 1001. but I give them a FIVE STAR rating.

  Review of 4/16/21, following an experience of 3/6/15 by PETRA K. *

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• 3 / 5

  

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  Not impressed! Wrong size, wrong materials and unwrapped and they took almost 2 weeks to arrive. Category : Diecast models Fiat 500 Blue +500C Pink x 2 1:43 I ordered the advertised diecast models which were supposed to be a Fiat 500 in Blue and a 500C in Pink in 1:43 scale. What I received was 2 number Fiat 500's in Blue and 2 number 500C's in Pink in 1:87 scale in plastic. I also paid an extra £1.70 for gift wrapping, which was a paper bag! The quality of the products are excellent but they are not what I wanted or ordered! Wrong size, wrong materials and unwrapped, also they took almost 2 weeks to arrive. Additionally, when I checked my order on the website after they arrived, it had changed to what they delivered but the scale is still listed as 1:43. In summary they state that this product is no longer available - Which product is no longer available, the 1:43 Scale Die Cast Models or 1:87 Plastic Models? Luckily, my daughter, for which they were a Christmas present is happy with them.

  Review of 4/16/21, following an experience of 1/9/15 by SANTINA F. *

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  Answer by 1001hobbies.com

  

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  Dear customer, We apologize for the inconvenience. Could you please send us an email to contact@1001modelkits.com with the dimensions of the products you received? That way we can correct the information on our website if it is inaccurate. As a compensation, I am happy to offer you the shipping costs on your next order. I sent you an email so you can benefit from this. If you are happy with this action, please review your comment to reflect your satisfaction. Happy new year! Best regards, Customer service 1001modelkits

• 1 / 5

  

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  Absolutely awful It is now 1st Jan 15 and still waiting for delivery of my sons Christmas present which was ordered on 14th December. No one to speak to. Most of the telephone numbers don't even seem to exist!!!!!!!!!!!!! If there is a person at 1001 Modelkits maybe they could contact me re order no 49881 (UK) and then I could post a slightly different review.

  Review of 4/16/21, following an experience of 1/1/15 by CHAIM M. *

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  Answer by 1001hobbies.com

  

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  Hello Caroline, Your order was delivered yesterday. We apologize for the delay, as a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits

• 5 / 5

  

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  My new ""go-to"" online vendor. I have placed a couple of orders on rare models that are difficult to find here in the USA and 1001 Modelkits never disappoints. They provide email confirmation of my orders, when they process, and when my order ships. They also are fast to respond to any inquiry, so their customer service is top notch. If you're looking for that hard-to-find model or kit, they will likely have it at a competitive price. I'm so glad they are out there and I will be returning again as a satisfied customer. Cheers.

  Review of 4/16/21, following an experience of 2/17/15 by MARCELO R. *

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• 4 / 5

  

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  First order no problems Placed my first order with them from the UK with slight trepidation as usual when purchasing from another country. But the order showed up quicker than expected and all in present and correct, so I'm sure I'll use 1001 Modelkits again.

  Review of 4/16/21, following an experience of 3/25/15 by LENNA H. *

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• 5 / 5

  

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  1001 Modelkits delivers on Nautilus Models Project Mercury display stand! 1001 Modelkits was very affordable, speedy and professional throughout in their sale and delivery of the Nautilus Models NAU-6201L wooden display stand for the 1/12 scale MRC/Atomic City Project Mercury Spacecraft model. Ordering, follow-up notifications, and delivery were all very smooth and flawless! Would highly recommend!!!

  Review of 4/16/21, following an experience of 3/19/15 by ADELA T. *

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• 1 / 5

  

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  Two orders both cancelled and had to email them to find out!! I placed two orders both were cancelled, I was not notified of the cancellation or the reason for either. When i contacted 1001 modelkits I was told one was cancelled due to a pricing mistake clearly going against there own terms of use the other I was told was due to being out of stock of the item but as soon as my order was cancelled the items were listed in stock and a co-worker purchased the items at which point the item was listed as out of stock. I had a feeling they had a pricing error and had intention of ordering other items if things went smoothly with these orders. If they had at least contacted me to notify me of the issue or told me that the orders were being cancelled i wouldn't be as upset but the fact i had to email to try to figure out why my orders had been processing for weeks is rather absurd. Now i will never order from them again and will not recommend them to anyone.

  Review of 4/16/21, following an experience of 1/31/15 by RYANN T. *

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• 5 / 5

  

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  B17 eduard Engines great price quick delivery fab service

  Review of 4/16/21, following an experience of 2/3/15 by BRANSON L. *

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• 5 / 5

  

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  Thumbs up! Selection, prices and speed were great!

  Review of 4/16/21, following an experience of 3/15/15 by VIVIENNE R. *

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• 1 / 5

  

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  Do not purchase from under any circumstances. I ordered the Tamiya 1:35-35065 German Panther Tank on 1/10/15. My card was charged and an email sent to me on 1/11/15 that I should allow 12 - 15 business days altogether. It is now 1/31/15 which means that 15 business days has expired. My purchase is still ""order being processed"". The email sent also said that they did not have any of the item in stock, despite the website saying that there was several (as it does now). Furthermore, the PRICE HAS DROPPED SIGNIFICANTLY while my order has been sitting in processing. The amount charged to me was 36.99USD and the current cost of the kit is now 24.99 and is on sale for 23.74. I have messaged the company about having my order cancelled, or the item shipped and the difference in cost refunded to me but have not received a reply. At this time I believe that I will not receive a refund nor my purchased goods and that 44.99 (model, tax and shipping costs) has been stolen from me. Do not purchase from.

  Review of 4/16/21, following an experience of 2/1/15 by DESTANY C. *

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• 2 / 5

  

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  Not overwhelmed by the experience! I ordered a 1/72 Italeri fast build M7 Priest/Kangaroo kit. I only considered the order because of not being able to find this kit elsewhere. I feel that the price even though it was 'on sale', was still a very premium price compared to similar kits. I accept the fact that a higher price may reflect its rairity. I expected to receive the kit in about a week to 2 weeks, it ended up being close to 4 weeks. Customer service was available, if not at time a bit spotty. I must say they did try to keep me in the loop. I did get a shipping tracking number which was very nice. Once I received the kit, the box was a bit banged up, had a few pieces loose in the box off the sprue, and had no assembly instructions nor the decals that the box front said should be included. At present, I don't know if I would order from 1001 ModelKits again.

  Review of 4/16/21, following an experience of 3/10/15 by LENNY R. *

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• 5 / 5

  

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  Got what I ordered. Everything was fine when I got it. no complaints at all.

  Review of 4/16/21, following an experience of 3/11/15 by ANTONE P. *

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• 2 / 5

  

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  good models, lackluster service, long wait times. This was a less than pleasurable experience due to the lengthy delivery time – 27 days. My order was processed immediately and charged almost immediately on my credit card, this after the shipping rates were raised for some reason to a different price, which was higher than the quoted price when I pressed the button to complete my order. I was upset at that incident for days after the order. A week later, after filing an inquiry twice online, received a message that I would receive a voucher for the difference in price…I’ll never use it, but why not just make the adjustment on this order Poor customer service in my opinion. I received no info or updates until the item was shipped in this country, three weeks later, from the post office tracking. Parcel arrived with some damage to the side of the box, with damage to one of the model boxes inside…but thankfully the model was not harmed. I find it amazing that there was no packaging or filler inside to protect the items inside the box, as with other model companies with every shipment. I order something from the next state over and the box has newspaper, Styrofoam peanuts, plastic bubble rap…something! But something comes from France and no filler whatsoever…hmmm. I’m not impressed with the service, but the price was better than some places here, however, I will never use your services again.

  Review of 4/16/21, following an experience of 1/25/15 by ERA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good Shopping The inventory of 1001 Modelkits is perhaps the best around. When I need to find something, they have it. The only part I do not care for is having them ship it to arkansas and then on to me. Direct shipping would seem to be a better alternative.

  Review of 4/16/21, following an experience of 3/1/15 by FORD C. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  model paints Of the 6 paints that I ordered one was wrong. Delivery took long time but it may have been fault of USPS. Send email with complaint (there is no phone number available). Took 3 days to respond but got credit without any questions. Had to pay some extra for shipping but only pennies. Delivery of replacement was fast and color was the correct one.

  Review of 4/16/21, following an experience of 1/21/15 by ANNABELL K. *

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• 2 / 5

  

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  Poor service I ordered some photo-etch details on December 3, and it has not arrived yet as of Dec.23. Not only were the shipping charges higher than they should have been for such an item (and higher than their website advertised) but to take at least three weeks to arrive is unacceptable. I could have purchased from a company in Australia that I've bought from before and had it here in a week. Really disappointed. 12/30 - still have not arrived. Cancelling order.

  Review of 4/16/21, following an experience of 12/23/14 by NOLA F. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service www.1001modelkits.com

• 4 / 5

  

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  Good service Emails kept me informed of order process, model arrived with no problems.

  Review of 4/16/21, following an experience of 2/21/15 by JEWELL K. *

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• 4 / 5

  

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  Order lead time I feel more paint items should be kept in your inventory in the USA. The delivery time of two weeks because they have to come from your European warehouse does not lend to good customer service.

  Review of 4/16/21, following an experience of 2/3/15 by KIM L. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Horrible experience This was a HORRIBLE experience. I ordered a book December 31, 2014. My order was processed immediately. I got the book today January 24, 2015. Almost a month later. Supposedly the book was coming from a depot in Europe and had some additional information required by Customs. That is BOGUS. If you don't have the book in stock for immediate delivery, say so. From now on, will use (external reference) in England. Never had problems with them. Will NEVER EVER use this vendor again. Asked for updates on status on the 16th and did not hear back for a week. This was a Horrible experience. Finished the model that I was buying the book as a reference for the day before the book arrived as I had pretty much given up on getting the book. Will never use this company again.

  Review of 4/16/21, following an experience of 1/25/15 by ENOS M. *

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• 5 / 5

  

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  AWACS Pin Excellent workmanship....my husband was thrilled with his AWACS pin.

  Review of 4/16/21, following an experience of 1/10/15 by DAYANA K. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Unsatisfactory response to damaged goods report. I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments. Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods. Their reply follows: Dear Sir, I am deeply sorry for the damage. Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated. Best regards, -- Customer service UK buyers beware.

  Review of 4/16/21, following an experience of 12/23/14 by HAILEY G. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Terrible experience with no response It's now 1/16 -It has now been a month since I placed my order and I have nothing to show for it except a $106 charge to my credit card. Based upon the last response I received from your company, I expected at least a partial shipment. Again, I have not received anything. I have not received my order, tracking number or any follow-up response. This has been the worst on-line experince. I placed my order on 12/12 for Christmas. The website indicated it was ""in stock"" and would be here in time. Credit card was charged $106 immediately. That is the only thing they have gotten correct. Now MORE THAN A MONTH LATER and I do not have my order and have not heard from a representative of 1001modelkits...but they still have my money. Respectfully I have asked for them to cancel my order and post a credit but still no response. Placed an order on 12/12 for Christmas. It is now 1/5 and I still have not received my order. In addition I asked for an update and did not receive a response. Customer service is non-existent. Placed an order on 12/12. According to the website the order is still being processed but my credit card was charged immediately. I have now emailed on two occasions with no response. Prior to oreddering, the website said it would be available for Christmas...not likley.

  Review of 4/16/21, following an experience of 12/23/14 by AUDIE V. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service www.1001modelkits.com

• 5 / 5

  

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  excellent service and quality products Order arrived in good time, no hassle purchase reasonable prices would reccomend to anyone

  Review of 4/16/21, following an experience of 3/29/15 by CATHRYN R. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Slowest shipping ever/ No shipping I placed my order on 12/19/14. It is now 1/10/15 and nothing. I sent a email checking on the status and I got the it's crossing the Atlantic response. Must be on a rowboat. They have a excellent selection but getting them seems to be an issue. I ordered items from another company in Poland on 12/26/14 and those items arrived on 1/5/15. I do not like leaving negative reviews. Update: It is now 1/15/15 order still being 'processed'. Thanks for offering free shipping on my next order. But seeing that I am out $183.97 so far on this one I do not think there will be a next order. Sorry. 1/22/15 order still being 'processed'. 34 days now and counting. 1/26/15 Paypal refunded my payment. These guys did not even respond to Paypal's investigation. Ordered same items elsewhere on 1/26/15 and they arrived today 1/30/15. Amazing 38 days with 1001 Modelkits and they where still processing. Not a very good way to run a business...just saying. But what does one person matter to these guys.

  Review of 4/16/21, following an experience of 1/11/15 by KYLE K. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, We apologize for the delay. As a compensation, I am happy to offer you the shipping costs on your next order. I sent you an email so you can benefit from this. If you are happy with this action, please review your comment to reflect your satisfaction. Happy new year! Best regards, Customer service 1001modelkits

• 5 / 5

  

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  1001 Modelkits I bought the translucent gren enamel to paint clear plastic canopies for warhammer 40k models. It arrived when they said it would and worked great.

  Review of 4/16/21, following an experience of 3/28/15 by WILBERT E. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Disappointment I was very disappointed with my experience. First, I waited several weeks before I was told they could not fulfill my order, but I was not told what was not being filled. Then I only ended up receiving four of twelve items I ordered. Store credit given but a lot of time wasted waiting to do a project that I was trying to do. I will look elsewhere next time.

  Review of 4/16/21, following an experience of 3/30/15 by NED K. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good service My order arrived two weeks after I placed the order. The web site was easy to use and their selection can't be beat

  Review of 4/16/21, following an experience of 3/11/15 by HAYDEN P. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Do not waste your time or money Fast to take your money, but slow to get you your order, I think they ship by sail boat, I placed my order on 1/10 and it is now 2/11 and I have still not gotten my order. This is the most I ever paid for shipping, and the longest I have ever waited. It seems that this problem is a common concern with US customers, Their response to e-mails seem to be the same for every customer, it was interesting that an early reply was ""crossing the Atlantic"" followed two weeks later by ""sent back by French customs"" I would not suggest this company to anyone.

  Review of 4/16/21, following an experience of 1/20/15 by WENDY L. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Great Selection, slow shipping I was looking for a very specific kit, a Heinkel He-111 H-3 for a Battle of Britain diorama. They not only had a great kit from Revell that had 4 models for the price of one, but also undercut the competition by $60! I had to wait two weeks for it, but I plan on purchasing the kit a few times over from them!

  Review of 4/16/21, following an experience of 3/20/15 by TAYLOR A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  disappointed I was very sorry that the models did not arrive on time for grandkids to open at Christmas. They still have not arrived.

  Review of 4/16/21, following an experience of 12/27/14 by ANIKA H. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, Your order was delivered on the 30 December. It was sent 10 labor days after the order was validated, as indicated on our website. We are sorry it did not arrive in time for Christmas, the shipping services are very busy during the that period. Best regards, Customer service 1001modelkits

• 1 / 5

  

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  WORST COMPANY EVER Very quick to take your money nothing in stock, slow postage, customer service nil, dont waste your time go to a real supplier

  Review of 4/16/21, following an experience of 12/23/14 by EMMET B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Great store, good range Great store, good range. Good for some hard to find stuff. A little pricey sometimes.

  Review of 4/16/21, following an experience of 4/4/15 by EDNA G. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Good quality product - delayed delivery. Slight damage to corner of book but not serious. Otherwise quality of book as supplied was acceptable. Delivery was quoted on website as 5-6 days but took nearer to two weeks and needed chasing up. Opted for tracker on delivery but information provided was very limited and no explanation or warning given for delay experienced in delivery.

  Review of 4/16/21, following an experience of 9/11/15 by ELNA C. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Issues with my order, but 1001 modelkits came through. In spite of sending the wrong order and some delays rectifying the problem, 1001 modelkits eventually solved the problem at no cost to me. Buy with confidence.

  Review of 4/16/21, following an experience of 6/22/15 by ZAKARY D. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Pathetic You asked me to review my current purchase from your organisation. My order number 61394 was ordered on 22nd June 2015 and I received an email on 26th June 2015 to say it has been shipped. Well, it is now 4th July and it has still not arrived. I would have to say your service is diabolically bad and I will not be ordering from you again when my order does finally arrive.

  Review of 4/16/21, following an experience of 7/4/15 by DIAMOND S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Caracal EC-121 Decals Internet search for EC-121 decals brought up 1001 Models, always a wee bit wary of ordering from a company I have never heard of. The prices were in USD and it was a .com therefore I assumed I was dealing with an American company and they are normally great. Not until I had paid and checked out did I realise this company was in France, not to worry every bit at good as an American Company and even quicker, well it's just across the channel innit !

  Review of 4/16/21, following an experience of 4/29/15 by ESTEBAN H. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  False advertising, slow shipping, lack of communication on order status. I placed my order on May 23, 2015. It took them almost two weeks to let me know that one of my model kits was not in stock when on their website it showed available. It has been two weeks since then and I still have no order or any information on what the status of my order is. They have ignored numerous messages and phone calls concerning the status of my order. Bad customer service in my opinion, especially since I made a big order. This day and age taking a month to ""process"" an order is unacceptable. Taking a customer's money instantly and making them wait a month or more for their order to arrive is ""bad business"". Also the customer service telephone voice menu is in French not English and French. Not helpful to United States customers. They have a great website and seem to have a great selection of model kits. Lots of potential killed by bad customer service. Hopefully they will wake up and smell the coffee.(at least long enough to answer their phone) Another week has gone by and finally they have made contact with me.(Only because I posted a bad review in my opinion.) They claimed my order had issues in customs and that these issues had been resolved and my order would be shipped in another week. A week went by and I had heard nothing so I sent customer service an email about the status of my order. They claimed one of the items had been lost in shipment and of course it was no longer available. They did offer me another voucher for the price of the product. However a voucher is worthless if the company does not have the ability to process and ship a simple order. I have zero confidence right now that this company is competent enough to even handle another order. I want a full refund or I will take legal action against this ""scam"" of a company. Avoid this company. It is now almost July and I still have heard nothing about my order and have yet to receive any goods that I have ordered. Just a small piece of advice 1001 model kits: On a multiple item order if there is an item on someone's order that you do not have in stock (that you said you did have) send the items that you do have and don't hold THE ENTIRE order for weeks at a time. It would be faster for me to sail across the Atlantic and pick up the items from their warehouse in France! Pick up your phone! Communicate with your customers! Do not take their money unless you have rendered them a service.

  Review of 4/16/21, following an experience of 6/15/15 by JESSIKA W. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Poor: only received half of my order! I emailed you guys on Sat so I thought I would hear back from you today but not yet. They shipped me a 1/72 scale Fairey Swordfish instead of a 1/48 scale B-17G Flying Fortress. I assume that you guys will make the order correct but I need to know what to do with the extra model. Thanks

  Review of 4/16/21, following an experience of 6/15/15 by RAMONA L. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My first experience with 1001 Modelkits. My first purchase with 1001 Modelkits was, as with all online buying experiences, a leap of faith. I was purchasing a photo-etch add-on for a model kit I was planning on building soon. 1001 Modelkits website was easy to navigate, and I quickly found what I needed. I paid for my purchase via Paypal and hoped for the best. Every step of the process was confirmed by email, from my ordering on 3/13/2015, my purchase shipping, it's delivery to 1001 Modelkit's U.S. distribution center, to it arriving at my doorstep on 3/28/2015. My purchase was professionally packaged and was in great shape when I opened it. My first experience with 1001 Modelkits was an excellent one, they are fast and professional. I will definitely be purchasing items from them in the future, Thanks 1001 Modelkits!

  Review of 4/16/21, following an experience of 3/30/15 by TRACY H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great seller ! Very good prompt service from trusted retailer

  Review of 4/16/21, following an experience of 8/19/15 by KAVON H. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Not the fastest It isnt very clear that they are a French based company, not that that should matter but it can have an effect on delivery times.The kit is fine but in these days of next day and 2 day delivery it was rather slow. It took a week to for them to say it was shipped. Even with the holiday it was 4 days to ship it. It was listed as 'in stock' too.

  Review of 4/16/21, following an experience of 4/19/15 by KRISTIN G. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Seafury FB11 Took a little more time to arrive than I expected but am fully satisfied with the service and the stock range. J.Glendinning Truro. Cornwall

  Review of 4/16/21, following an experience of 8/14/15 by AUDIE B. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear sir, It seems that you are happy with our service ! Could you update your comment to a 4/5 star evaluation? Sincerely, The 1001modelkits team

• 5 / 5

  

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  Great company to deal with Bought some hard to find self adhesive photo etched accessories for a TA-4J Skyhawk in 1/48 scale. Parts are great and easy to work with and the company is easy to deal with. They communicate a lot with email and that is a plus for them. Some companies don't bother after a sale. They even sent a survey to make sure I was happy with the items. Try this company when you need anything for your models, they are great, fast and fair priced.

  Review of 4/16/21, following an experience of 7/22/15 by ROBERTO Z. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Address Error, Ordered 4 got 2, and learned to only buy 1 item at a time! My first experience with the company was not the best. I ordered a figure i already had, but was broken as a test to see if I would even get it. They put my address on there wrong so I had a hard time getting it. For some reason the post office couldn't figure out that my apt# was just put first instead of where it should have gone. I managed to get it, but I had to do things I normally wouldn't have done if it were correct. I ordered 4 figures several months later. After 2 months of waiting I got several emails stating that several of them were unavailable. I got 3 vouchers so I expected to only receive 1 of them. To my surprise 2 of them showed up! I then ordered the missing ones separately and got the first almost immediately, and the second just shipped. I've gotten all that I plan to get from this company as I was only looking for those specific figures and this was the ONLY place to find them reasonably priced (they are discontinued now). It takes a long time for them to actually ship things and my suggestion to others purchasing from them is to purchase 1-2 items at a time only. Also, I was surprised that the vouchers did not cover shipping even though there was more than enough to cover it and my purchase. It should have covered the shipping too.

  Review of 4/16/21, following an experience of 6/1/15 by ISABELLA B. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Sent wrong order. No response from customer service. I was sent an incorrect order and that incorrect order was also damaged. I contacted customer service two days ago and received no response. I am very disappointed with the transaction. I guess my next step will be to contact my credit card company and dispute the transaction.

  Review of 4/16/21, following an experience of 5/2/15 by DELBERT S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Books rcvd of high quality. Both books feature two rather obscure British warplanes. Both were richly illustrated and were concise and to the point. The Bristol Brigand Book of the warpaint series was especially good. Covering 3 variants of this late war airplane, it did not disappoint. The only burr under the saddle was the length of time it took to receive seemed awfully long almost 3 weeks or so. I know the warehouse of origin is in France and the may have saved a considerable amount of time .by direct shipping to the end user. Im thinking that they probably consolidated other orders in with mine sending it to AR and distributing it there. Well the most important thing was getting 2 books I desired for a long time and waiting x time is a trifle. Next time I'll know what to expect. Thank You Martin Gherardi

  Review of 4/16/21, following an experience of 4/4/15 by REYNA T. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Model 1/72 Personnel Choice was good ordering easy but the kits took a very long time to arrive.

  Review of 4/16/21, following an experience of 8/11/15 by VALERIE K. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  total con This company gives the industry a bad name do not respond to requests for refund do not have the product advertised no phone number or address listed on their site ,should have picked that up no reason other than they know they can't be contacted after they get your money. DO NOT TRUST THIS COMPANY.

  Review of 4/16/21, following an experience of 5/7/15 by MAKENNA W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  My grandson was ""thrilled"" with the items that I purchased for his Birthday. Product was great and service very speeeeeeeeeeedy !!

  Review of 4/16/21, following an experience of 3/30/15 by ARJUN M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Takes FOREVER ! Twenty-eight days after ordering, and paying, and no product. No explanation, no nothing. Very unhappy.

  Review of 4/16/21, following an experience of 5/30/15 by IRMA B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Excellent service! I liked the website, buying and shipment process. All was great!

  Review of 4/16/21, following an experience of 4/1/15 by KATELIN M. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  I ordered a thing, they sent me the thing... Sure, merchandise could always be a little cheaper, shipping could always be a day faster, but I have no complaints. My merchandise arrived as advertised, in a reasonable amount of time, and I was able to track it when it shipped.

  Review of 4/16/21, following an experience of 4/9/15 by DARIUS R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great! Thank you for your great service and support as always!

  Review of 4/16/21, following an experience of 6/25/15 by MATILDA L. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Took a while for delivery, though happy with model My order took 3 weeks to be delivered (I think it was driven to the wrong address, as was stated on the Hermes tracking page) though I was very happy with the model once I received it.

  Review of 4/16/21, following an experience of 8/25/15 by TIMMOTHY G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Outsatanding. Your service was outstanding & your prices were just right. Looking forward to ordering more items at a later date & time. Again Outstanding.

  Review of 4/16/21, following an experience of 7/22/15 by ANTONIA B. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Got the item, took a while After two weeks of my transaction ""pending"" my item finally shipped. Other than the delay however, my experience was great.

  Review of 4/16/21, following an experience of 6/28/15 by JUSTEN T. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Très content Bien arrivé en bon état parfait très satisfait

  Review of 4/16/21, following an experience of 9/1/15 by ROBBIE G. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Nothing to worry about I was initially worried that my order had been forgotten (it had been ""processing"" for almost ten days), but the item came in about 2 weeks, exactly as ordered. I'm really happy with my purchase, especially since they had a 15-year-old item that is incredibly hard to come by!

  Review of 4/16/21, following an experience of 8/6/15 by FLAVIE H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Quality products at excellent pricing! The range of products from the multiple manufacturers gave me the best chance of obtaining exactly the item's I needed. The line chosen produced unbelievable quality and detail. I plan many more purchases, very soon.

  Review of 4/16/21, following an experience of 4/4/15 by RUSSELL C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Took forever, item labelled incorrectly, terrible service. Pathetic doesnt touch how i would describe their customer service. I ordered what was labeled as a harrier model, on May 31st. It wasnt even packaged for shipment until June 22nd! I received my order only to realize it was just the decals. I emailed them saying the product is titled incorrectly, and they started arguing with me off the bat telling me how clearly labelled they think the product is. I used examples of what I'm looking at that made me think this was a harrier model. They emailed back shoving their self-righteousness in my face. Terrible customer service. Don't even try calling them unless you speak french. This is the worst I have been treated with any company. I just hope someone reads this before they order from here and can find what they need elsewhere.

  Review of 4/16/21, following an experience of 7/23/15 by JIMMY T. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Horible shipping I ordered 3 bottles of polystyrene cement, it arrived on time but it was packaged poorly and one of the bottles developed a leak and covered all the bottles in the cement. Now i'm down one bottle, not happy.

  Review of 4/16/21, following an experience of 7/19/15 by ESTELLA O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  great everything went smoothly and quickly , great service

  Review of 4/16/21, following an experience of 5/20/15 by DONAVON Z. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  A400m Grizzly A large model that I haven't completed as yet. The main problem being the undercarriage as the wheels keep breaking off their stub axles even using the smallest amount of glue. So I've had to sell them out and fit new axles of from spare plastic.. Apart from that its looking like a smashing model

  Review of 4/16/21, following an experience of 8/5/15 by LAVERNA S. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Customer Service needs lots of improvement Customer service needs to be improved a lot. No one picks up the support phone No one is available to discuss any issue Very sloe response through the on site contact facility Delivery times are not honoured

  Review of 4/16/21, following an experience of 1/21/16 by SHAYLEE R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fantastic brass Gato propellers. I needed 1/72 brass Gato propellers for my Revell Gato. They arrived today. They are perfect , even counter rotating no less. Couldn't ask for more!

  Review of 4/16/21, following an experience of 1/18/16 by ARCHIBALD H. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Great Great experience. No problems. Fast shipping. I'm a repeat customer and recommend 1001 modelkits.

  Review of 4/16/21, following an experience of 1/30/16 by HORACE L. *

  *Pseudonymized data at the request of the author

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