Customer reviews for 1001hobbies.com

Customer reviews

• 5 / 5

  

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  Thank you good job ,got the products I expected in a timely and professional manner. I will buy from you again.

  Review of 4/16/21, following an experience of 2/11/13 by TAVARES L. *

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• 5 / 5

  

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  Great service Good selection and great service. Quick shipping.

  Review of 4/16/21, following an experience of 3/28/13 by MOHAMMAD M. *

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• 5 / 5

  

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  very good ampia disponibilità, buoni i tempi di consegna, prezzi allineati.

  Review of 4/16/21, following an experience of 6/26/13 by EMERALD M. *

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• 4 / 5

  

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  1001 had what I needed at a reasonable price! I needed some Aber treadplate and 1001 Models had it in stock. The real irony is the North American importer for Aber lives a mile away but was out of stock at the moment. The delivery speed was resonable with no undue Customs hiccups coming across the Canadian border (and minimal snow delay as well). Satisfied first tim customer, I've bookmarded the site for future supplies. Cheers,

  Review of 4/16/21, following an experience of 2/12/13 by BELLA C. *

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• 2 / 5

  

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  I have been disapointed so far because I received the wrong order and have had no response from customer service to date.. The processing of my order seemed to be OK. I received timely updates regarding when the products would be received for shipping. I also received a notice when the order was being shipped. I received a shipment in 2 to 3 days as was stated. However, I received the incorrect shipment. My order #14439 was not what I received. I received order #14539 which is not mine. I have sent 2 e-mails to customer service (contact@1001.com) and have had no response yet. The Website states that Customer Service is important to them. I have seen no evidence to date. A customer service telephone number for English speaking customers would be helpful. I am awaiting a response regarding what to do with the incorrect shipment I received and what is the status of my order for which payment was accepted.

  Review of 4/16/21, following an experience of 2/13/13 by MADISYN D. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear sir, I am sorry, it seems that we inverted the items with another customer : I will send you in a separate email the address of the other customer where you can send the wrong items: he will send you the correct item. Nick Customer service

• 1 / 5

  

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  8 weeks from purchase to delivery My credit card was charged 29Dec12, and my order arrived 10Feb13. 1001modelkits claimed a delay in their supply chain, but all I ordered was 15 1oz Tamiya paint jars. I will never order from them again.

  Review of 4/16/21, following an experience of 2/12/13 by CRAIG M. *

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• 5 / 5

  

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  Reliable service I have ordered from 1001 many times and am pleased with their service. Accurate inventory, order status updates, and the models come when they say they will. I could not say the same for other trans Atlantic model companies I have ordered from.

  Review of 4/16/21, following an experience of 1/23/13 by FLETA H. *

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• 4 / 5

  

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  A dependable dealer. This is the second order i have placed with this vendor and would do business with them again.

  Review of 4/16/21, following an experience of 1/31/13 by KORBIN W. *

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• 1 / 5

  

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  YOU ARE A RIP OFF COMPANY I ORDERED A HELICOPTER FOR MY GRANDSON THAT COST ME 29.99 AND I RECEIVED THREE LITTLE PLANES THAT I COULD OF BOUGHT AT THE DOLLAR STORE FOR ONE DOLLAR. WHEN I CALLED TO TALK TO CUSTOMER SERVICE, THE CUSTOMER SERVICE REP ONLY SPOKE IN FRENCH AND DID NOT UNDERSTAND ENGLISH, THEN SHE HUNG UP ON ME. I WILL NEVER BUY FROM YOUR SITE EVER AGAIN.

  Review of 4/16/21, following an experience of 2/13/13 by IGNACIO S. *

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  Answer by 1001hobbies.com

  

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  Dear sir, I am sorry, it seems that we inverted the items with another customer : I will send you in a separate email the address of the other customer where you can send the wrong items: he will send you the correct item. Nick Customer service

• 5 / 5

  

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  Great communication, great service Real time inventory and great service, always let me know where my order was at, very happy and will shop here again.

  Review of 4/16/21, following an experience of 5/2/13 by PASCALE S. *

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• 3 / 5

  

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  Product Sent to the Wrong Address! I ordered 4 airplanes from Canada to be sent to my son in a different province. The order was placed on Jan. 13,2013 and it arrived on Jan. 29,2013-over 2 weeks for delivery is unacceptable. More importantly, the planes arrived at my home and now I have to pay shipping to send them to him. Very disappointing!

  Review of 4/16/21, following an experience of 2/1/13 by FELICITA R. *

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  Answer by 1001hobbies.com

  

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  Dear customer, The shipping address you provided was in Port Sidney, and the invoicing address in Vancouver. Maybe you made an error while ordering ? I am sorry for the hassle anyway. Sincerely, Nick 1001modelkits.com

• 5 / 5

  

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  A reliable on-line business that stocks items unobtainable anywhere else. This was my first purchase from 1001 Modelkits, and it was an entirely positive experience. I was searching for an out of production aircraft model, and this company was one of two places world-wide that indicated it was available. I ordered the item from both places. 1001 Modelkits kept in regular communication with me, indicating when the item would be shipped and when it was shipped. It arrived in perfect shape within a reasonable period of time. The other seller has not communicated with me, and I still have not received the item. Based on this experience, I hope I have the occasion to do business with 1001 Modelkits in the future.

  Review of 4/16/21, following an experience of 2/9/13 by CARMELO R. *

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• 1 / 5

  

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  Poor, Slow Service, Incomplete Order Many item not in-stock despite web order saying they were in stock ready to ship. For items not in stock, I was issued a ""credit memo"" to be used on next order without my permission. I can't imagine ever ordering again so I am now fighting for a refund. This was the poorest experience I have had ordering on the internet in 15 years.

  Review of 4/16/21, following an experience of 2/25/13 by PANSY P. *

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• 5 / 5

  

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  Good company,great stock,everything sent in a timely manner and recommend store. Very good,great stock.

  Review of 4/16/21, following an experience of 1/23/13 by LAURIANNE C. *

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• 5 / 5

  

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  ALL OK ! YOU ARE VERY WELL!!! AAAAA+++++ FIND PERFECT COMMUNICATION AND DESCRIPTION OF THE PRODUCT. SPEED DELIVERY, REASONABLE COSTS, PACKAGING PROOF OF DAMAGE.

  Review of 4/16/21, following an experience of 3/28/13 by SYDNEE F. *

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• 5 / 5

  

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  Order from Japan I ordered a model kit which is difficult to get in Japan. The kit has sure arrived two weeks after I ordered by cheapest shipping way provided by the shop. Thank you!

  Review of 4/16/21, following an experience of 4/12/13 by ARYANNA W. *

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• 4 / 5

  

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  A Rocky start but they delivered the product! One thing I am not used to is a vendor who charges a CC before they ship! This is not the norm here in the US! I ordered a brand new armor kit which they indicated they had in stock but they really did not! It took them 3 weeks, but they did ship the kit and it was received in good condition. Will I order from them again? Yes, but I will inquire about availability first, rather than rely on what is posted on the site. They have a tremendous selection of kits and I believe there heart is in the right place but they do need to pay more attention to updating stock level information on the site.

  Review of 4/16/21, following an experience of 10/24/13 by BRAEDEN H. *

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• 4 / 5

  

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  good communication but very slow sending my order out Ordering was fine with no issues. Being in New Zealand I expect it to take a week or two for items to arrive but Payment was accepted on the 8th and I got an email on the 21st to say my item had only just been shipped. It was only one set of decals, what was the hold up? Apart from the delay in postage though I would use them again.

  Review of 4/16/21, following an experience of 11/28/13 by GREGORY S. *

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• 5 / 5

  

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  fast and complete service. Did not buy enough to have a knowledgable opinion

  Review of 4/16/21, following an experience of 11/26/13 by LOY L. *

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• 5 / 5

  

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  Perfect in shape and in time !!! Just perfect, nothing more to say...

  Review of 4/16/21, following an experience of 11/28/13 by SANDRA P. *

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• 5 / 5

  

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  O.K. high opinion

  Review of 4/16/21, following an experience of 7/26/13 by ETHYL B. *

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• 5 / 5

  

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  range of products first class with regard to my hobby more than satisfied with product , delivery and packaging excellent. will probably do more business with this supplier.

  Review of 4/16/21, following an experience of 8/30/13 by ALYSA N. *

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• 3 / 5

  

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  A bit slow to ship . Packing could be better. The Item was shipped more than 10 days after payment . The decals arrived creased and damaged , Packing them with a piece of cardboard would have protected them . I don't think that would be too much to ask as I paid twice actual postage.

  Review of 4/16/21, following an experience of 8/9/13 by JAMMIE O. *

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• 5 / 5

  

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  Quick speedy delivery with email confirmation Excellent service

  Review of 4/16/21, following an experience of 7/31/13 by JERAD L. *

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• 5 / 5

  

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  Renault Dump Truck Thank you!Super!

  Review of 4/16/21, following an experience of 7/3/13 by MARISA R. *

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• 4 / 5

  

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  ottimo servizio Consigliato a tutti gli utenti che ordinano online

  Review of 4/16/21, following an experience of 12/12/13 by ALF S. *

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• 5 / 5

  

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  ""Dora"" Exactly as avertized! Excellent price and service. Arrived perfect!

  Review of 4/16/21, following an experience of 10/7/13 by MARIANA M. *

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• 5 / 5

  

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  Great prompt service I made a small order that was processed very quickly, and made it half way around the world in good condition. I was kept up to date with the transaction process all the way. What more could I ask for? I will be using 1001 Modelkits again.

  Review of 4/16/21, following an experience of 7/17/13 by ELLIE B. *

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• 5 / 5

  

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  Delivered as ordered on time. Delivered as ordered on time.

  Review of 4/16/21, following an experience of 12/5/13 by CIARA R. *

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• 5 / 5

  

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  I'm happy with my order Very good process with good follow up at end of sale.

  Review of 4/16/21, following an experience of 11/2/13 by LYNN S. *

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• 5 / 5

  

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  Excellent service!!!!!! I ordered a decal set for the Tamiya 1/48 Mosquito, although there was an initial delay in sourcing the parts in question, 1001 kept me informed of the orders progress and the item duly arrived well packaged. Full marks to them! Andy Grimes

  Review of 4/16/21, following an experience of 10/8/13 by SALLIE S. *

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• 2 / 5

  

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  Fast delivery but poor quality of the product. Although i have bought several times, this time, I am not happy with the product. I bought a decal sheet for an airplane model scale 1/24. The quality of this sheet was really poor and when I put it into water, the decals broke.

  Review of 4/16/21, following an experience of 12/11/13 by EARNEST F. *

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• 4 / 5

  

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  Very pleased with my purchase, would like to make a recommendation. I would like to recommend that you update your site with the box art of the item I purchased. I know this going to sound anal retentive, but hear me out. The box art for the land rover kit I bought shows an a different version of the WMKI land rover. Airfix has a new cover for the kit which shows the new version of the land rover. I realized after receiving the kit that I already had the kit. Looking at the kit closer I can make it the older version. Now I admit I should have paid closer attention to the kit I was buying (ie kit number). I quit pleased with the service and kit itself. Just recommend updating your site so there is no confusion for other customers int he future. Thanks you.

  Review of 4/16/21, following an experience of 8/8/13 by LUCILE G. *

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• 5 / 5

  

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  These are high quality!! I was surprised at the very high quality. This was purchased and it is very much satisfied.

  Review of 4/16/21, following an experience of 9/18/13 by KASSANDRA S. *

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• 5 / 5

  

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  Good transaction On time and no problems.

  Review of 4/16/21, following an experience of 10/17/13 by JARROD C. *

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• 5 / 5

  

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  Great selection and service! Great to know that there is a place to find plastic model kits

  Review of 4/16/21, following an experience of 12/20/13 by JAZLYN S. *

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• 5 / 5

  

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  Nice Good service.

  Review of 4/16/21, following an experience of 9/20/13 by RETTA O. *

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• 4 / 5

  

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  good nice shop with lots great modelling kits,just sendingtime can improve.

  Review of 4/16/21, following an experience of 12/6/13 by NIKOLAS K. *

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• 5 / 5

  

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  better than expected-great mate 1001 Modelkits have a wonderful web site-easy to find what you're looking for.They respond quickly and their product arrives earlier than expected-I couldn't be happier and I recommend them highly-very highly!

  Review of 4/16/21, following an experience of 9/10/13 by MARIANA H. *

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• 4 / 5

  

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  good service no real complaints Good service no real complaints. It took awhile to get order but apparently it camd from overseas.

  Review of 4/16/21, following an experience of 9/13/13 by CLAUDIA M. *

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• 3 / 5

  

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  Took a while to get product if not in stock for immediate shipping, should have been told up front otherwise, good relationship do business again with them

  Review of 4/16/21, following an experience of 9/19/13 by LOGAN L. *

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• 4 / 5

  

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  John Deere Gator Model Purchase Review I ordered a John Deere Gator scale model for my son and it was shipped quickly and without damage. I did need to dust the model off, though. Good experience!

  Review of 4/16/21, following an experience of 7/9/13 by LANE R. *

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• 5 / 5

  

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  A good service, delivered in good condition The item supplied was as ordered. It took a couple of days to come and contact with 1001 model kits was satisfactory, I was kept informed and replies were prompt. I would use them again.

  Review of 4/16/21, following an experience of 8/3/13 by CLARK A. *

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• 5 / 5

  

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  I wouldn´t did it better Good, nice and cheap.

  Review of 4/16/21, following an experience of 9/11/13 by ALEXIS H. *

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• 5 / 5

  

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  Highly recommended! A pleasure to deal with! Highly recommended! A pleasure to deal with!

  Review of 4/16/21, following an experience of 10/18/13 by SHIRLEY W. *

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• 4 / 5

  

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  purchasing from 1001modelkits.com was an easy and faultless procedure!! I'm very pleased with my order from 1001modelkits.com and i'll will be their customer!!!

  Review of 4/16/21, following an experience of 9/11/13 by TINA H. *

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• 4 / 5

  

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  So far, so good Finally found what I've been looking for - just received the kit, looks good so far.

  Review of 4/16/21, following an experience of 10/17/13 by KARL D. *

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• 5 / 5

  

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  great people to deal with highly recommended I will buy from these people again without hesitation

  Review of 4/16/21, following an experience of 10/17/13 by KATELYN K. *

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• 5 / 5

  

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  Excellent Service When I ordered my products it was shipped and on the way quicker than I thought it would be. They always had emails letting me know the status and when it was shipped as well as a tracking code. I will do business with them again.

  Review of 4/16/21, following an experience of 12/3/13 by FRANCESCA L. *

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• 3 / 5

  

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  Shipped from across the pond? Did not know the model kit was coming from Europe. I received the order in 2 weeks, a little long for a plastic model kit

  Review of 4/16/21, following an experience of 8/2/13 by JOLIE F. *

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• 4 / 5

  

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  No problems, fine transaction Recieved model as promised

  Review of 4/16/21, following an experience of 11/29/13 by DAVION S. *

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• 2 / 5

  

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  NOTHING ARRIVED I have still not received the model I ordered so am very disappointed as it should have arrived last week.

  Review of 4/16/21, following an experience of 9/18/13 by MAYRA P. *

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• 5 / 5

  

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  verry good seller orderded a little thing qiuck delivery is verry good to buy things highly recommend super

  Review of 4/16/21, following an experience of 12/10/13 by DIXIE W. *

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• 4 / 5

  

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  Good place to shop---- The only thing I could fault is the high cost of shipping---but I know this is a way to keep the kit prices low--a back handed way to keep the bottom line in the black--& stay in business ---

  Review of 4/16/21, following an experience of 9/26/13 by RANDALL O. *

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• 5 / 5

  

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  Good prices, single delivery of different class of product.AAA+++ These folks know what they are doing, and do it very well.

  Review of 4/16/21, following an experience of 3/13/14 by SKYE S. *

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• 5 / 5

  

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  Imex Confederate Infantry - the lost battalion? Ordering, delivery and price were first rate - I will use again. I cannot say the same for the product. This set has been out of production for many years so I was lucky to find them but they are not as good as other figures in this series. I have compared them to the original poses on Plastic Soldier Review and these are just cheap copies in brittle plastic. I would love to know why Imex produced such an inferior set. Does anyone know the story behind this?

  Review of 4/16/21, following an experience of 4/2/14 by MAUDIE A. *

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• 2 / 5

  

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  Good company, but suffers from slow shipping and customer service response. Good company, that shipped my item well protected. However, one item was out of stock, and it took them around two weeks to let me know. In that same time, I placed orders with their competitors, got notification of shipping and received my order. When I inquired about the delay, it took a couple of days to get a response. They need to tighten up these areas to really be first class. That said, depending on the item and my need, I would consider ordering from them again.

  Review of 4/16/21, following an experience of 3/31/14 by MARION H. *

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  Answer by 1001hobbies.com

  

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  Hello Mark, Thank you for your comment, we will take it into account in order to improve our service. Best regards, The 1001modelkits team

• 4 / 5

  

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  parcel arrived in perfect condition my order arrived in perfect condition , I had ordered Decals and they were sent in a bubble wrap pachage. well done, no dints at all.

  Review of 4/16/21, following an experience of 2/25/14 by BENJAMIN C. *

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• 5 / 5

  

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  Trustfull - fast - good Very reliable webshop, am very happy with mn Garauda Indonesia 1: 144 decals fast delivery, good information regarding the receipt, processing and the time of shipment. Chapeau! From Holland, with love!

  Review of 4/16/21, following an experience of 4/1/14 by CEASAR K. *

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• 3 / 5

  

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  Problem with packaging You must to pay attencion to prepare shipment. My decals wasn't respectively protected. Shipment arrived to me damged. If you send delicate merchandise, please take it in safe packaging (for example cardboard)

  Review of 4/16/21, following an experience of 2/20/14 by TALIA L. *

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  Answer by 1001hobbies.com

  

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  Dear customer, Thank you for your comment, we will take it into account in order to improve our service. We apologize for the inconvenience. Best regards, The 1001modelkits team

• 5 / 5

  

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  Outanding Detail The model will make a perfect gift for a close friends son to build and will be a nice bedroom dresser display item once finished.

  Review of 4/16/21, following an experience of 5/26/14 by ALIVIA T. *

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• 5 / 5

  

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  Everything was perfect. I can say only that all its good. Perfect delivery and quick.

  Review of 4/16/21, following an experience of 4/8/14 by CLEVE W. *

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• 5 / 5

  

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  Good company with so many kits to chose from I received the order and I am happy with that I look forward to this company

  Review of 4/16/21, following an experience of 1/24/14 by ALVERTA R. *

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• 1 / 5

  

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  waste of time and money Hey, I would like to share with you my worst buying experience I've had so far , here are the details of the case : I saw many publications in magazines of models building from about 1001modelkits.com , after I checked and compared prices and seeing positive reviews online I decided to try and do a purchase from them. the site seem very impressive and serious , with huge stock and tempting prices - including low postage. I made the purchase at 7.3.14 and according to the site terms it has been said that the shipment will be sent in no more than 48 hours. After several days that i did not received from them any email to document the purchase (which I usually get right away from my experience from buying in many websites) I contacted their customer service department and after a few days I received the following laconic message : "" Dear customer , Rest assured that we do our best to deliver our customers quickly. You will receive a tracking number as soon as the package is sent. Best regards, Customer service 1001modelkits"" Since the message said nothing about delivery time, estimated shipment or reason for the delay (all products were marked as available and in stock ) I tried to contact again to their customer service department with email's and direct messages to their online services but until now I did not get any response or any replay . this looks like just a scam to rub you out of your money!

  Review of 4/16/21, following an experience of 3/17/14 by LILIANE C. *

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  Answer by 1001hobbies.com

  

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  Hello Arik, There was an issue with the product you ordered. This caused a delay but we canceled the order and refunded you as you asked us. Best regards, The 1001modelkits team

• 2 / 5

  

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  Failed to deliver, refund eventually received. I ordered a decal set 31st January. 11 days later received an email to say item not yet dispatched but that it would be posted within the next few days. This was not acceptable to me so I email back requesting the order be cancelled and my money refunded. 4 Days later I receive an email to say my item had now been mailed. I again replied to say my order had been cancelled. On 23rd Feb I had neither received my refund or the product that had allegedly posted to me so I opened a dispute via Paypal. A refund was then received the following day. Very poor communication throughout - not a happy buying experience.

  Review of 4/16/21, following an experience of 2/24/14 by MAVERICK S. *

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  Answer by 1001hobbies.com

  

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  Hello Nigel, It seems there was an error in the delivery address you gave us. You may have indicated UK instead of US. Also it seems we did not receive your emails. We apologize for the inconvenience resulting from these misunderstandings. Best regards, The 1001modelkits team

• 3 / 5

  

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  odd pricing The items I purchased were fine, but other things I would be interested in were grossly inflated and I had to find them elsewhere.

  Review of 4/16/21, following an experience of 1/1/14 by JENNINGS R. *

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• 5 / 5

  

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  Excellent Products The models from 1001modelkits are excellent. The delivery was fine but you do have take in consideration that some items ship from overseas. So the waiting period may be a few weeks. However, every model builder knows that it does take time to get items. My items actually came in a few days earlier than expected. That made me happy, happy, happy. They do have models that are hard to find. All this together makes it a great experience and I will be ordering from them again in the near future.

  Review of 4/16/21, following an experience of 5/21/14 by SAVANNA M. *

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• 3 / 5

  

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  Sloooooow! I've ordered from 1001 Model Kits in the past and everything about the experience was outstanding. This time however, has been so so. I placed my order at the same time as I placed an order from another online hobby shop. I received an auto-email telling me that my order had been processed and I would receive my order in 6 - 8 days. 10 days later I received another auto-email stating that my order had shipped and I would receive it soon. That was 11 days ago. It has been 3 weeks since ordering and still no sign of my product. I received my order from the other hobby shop 2 weeks ago.

  Review of 4/16/21, following an experience of 1/21/14 by VERNER T. *

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• 5 / 5

  

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  Very good! Good price, fast shipping, high quality. Recommended!

  Review of 4/16/21, following an experience of 3/31/14 by JESSICA D. *

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• 5 / 5

  

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  Fast service, good quality model kit The rare model kit I ordered was shipped quickly and was of good quality.

  Review of 4/16/21, following an experience of 1/2/14 by SUSANA S. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Very disappointed in not receiving the item prior to Christmas Placed order on December 9, 2013. There was no indication that there was even a possibility that there would not be sufficient time to receive this item in over 2 weeks. I did call the company and question this when they informed me that it was coming from overseas, but was reassured that it would be received prior to Dec. 25th. When I had not received the item by Christmas Eve, it was necessary to purchase another item. I received the item on the 26th, and now have no use for it, nor do I have any indication of how it can be returned and my money refunded.

  Review of 4/16/21, following an experience of 12/27/13 by JAYDA R. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

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  Long delivery time From order / payment to delivery takes far too long and no clear tracking information other than ""parcel shipped""

  Review of 4/16/21, following an experience of 3/22/14 by BERTRAM G. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear Customer, Shipping to Singapour can take a few weeks. Your order was sent on 03/14/14, you should soon receive it. Best regards, The 1001modelkits team

• 3 / 5

  

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  Takes too long on delivery Supposed to be delivered from the States and found out that was shipped in France. Took 15 days, cost 1.5 € but i was charged $4. Besides that, I'm happy with the product.

  Review of 4/16/21, following an experience of 3/3/14 by KAITLYN B. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Hello Silvia, Some of our products are shipped from the USA, others are shipped from Europe. This is why the shipment delay can vary, but it is specified for each product. The shipment costs by letter are always at least of 4€, except for France. Best regards, The 1001modelkits team

• 5 / 5

  

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  What a great service. the goods were as discribed and arrived as prodicted, what a great services.

  Review of 4/16/21, following an experience of 1/21/14 by KEON R. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Top Qualität Super Service, gut und übersichtlich.

  Review of 4/16/21, following an experience of 3/13/14 by CARSON K. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  NOTHING BUT LIARS AND THIEVES Placed my order for two items that were stated as in stock with a delivery in 10 days from their US store. After I finished with the PayPal payment I was sent a conformation email that stated the items were overseas and to expect 15 business days for delivery. The items would be sent to their US location and then mailed out from there. They stated that the process to arrive at their facility would take 7-9 days. Already being frustrated with being lied to I emailed the company on day 10 to find out the status of the order. Their response was ""It appears that two of the products you have ordered is unavailable and unfortunately we do not know when it will be again. Following your request, we will refund USD 48,49 on your credit card or Paypal account.""At no point did I ask for a refund nor was there ever a refund! I ended up having to open a Paypal dispute that was escalated to a claim which I was awarded the money. DO NOT BUY FROM THIS ONLINE RETAILER-THEY ARE NOTHING BUT LIARS AND THIEVES!

  Review of 4/16/21, following an experience of 1/28/14 by MARTINA K. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, We apologize for the inconvenience. This issue was due to an error from our suppliers and you were informed as soon as we became aware of it. Best regards, 1001modelkits Team

• 5 / 5

  

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  very prompt service. good communication Very easy and quick to do business with. Very good at keeping the customer informed about status of the order.

  Review of 4/16/21, following an experience of 1/22/14 by JERRY Z. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Provided needed item in reasonable time. I was trying to locate a specific ship model and was having no luck. I tried 1001modelkits and the item was there. I ordered it and was advised via e-mail that the model would have to be shipped from overseas to the warehouse in Arkansas and then to me. The item I wanted arrived eventually and in excellent condition. I was very pleased with my dealings with 1001modelkits.

  Review of 4/16/21, following an experience of 3/28/14 by MIRACLE W. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  Good, but delivery time takes really long very competitive prices and very good customer service. The only thing that nags me about them is there very long shipping time and costs.

  Review of 4/16/21, following an experience of 3/21/14 by KARLEY M. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, Thank you for your comment, we will take it into account in order to improve our service. Best regards, The 1001modelkits team

• 5 / 5

  

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  great!!! Excellente transaction, trés bon délais, bien emballé, objet conforme en tout point, belle version. I'm so happy. Best regards!

  Review of 4/16/21, following an experience of 1/23/14 by SCARLETT S. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  One of the best.. As an experienced modeller i must admit that your store is very close to perfection.Like a google search,just ask and you find what you wish especially for my Aires spare parts and improvements.Its my 2nd time i order and i will order again.

  Review of 4/16/21, following an experience of 1/15/14 by WALDO C. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Good model kits at good prices! My purchased model kits arrived in excellent condition. The prices were, I felt, competitive. I wouldn't call the delivery speedy. But that's because of the distance they have to travel (from Europe). Then, too, the weather at this season slows delivery somewhat. If you are willing to wait a little you'll get the kits you want in fine condition and you'll get them at competitive prices. That's a bargain!

  Review of 4/16/21, following an experience of 2/15/14 by JAMIL D. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  Overall I'm happy with the service. A mistake was made on my order and correct promptly. Overall I'm happy how the situation was handled.

  Review of 4/16/21, following an experience of 12/24/13 by ELIEZER W. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  good site Thank you, good site

  Review of 4/16/21, following an experience of 5/20/14 by NOEMI C. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Description Yncomplete, No Pictures, Not What I Wanted! 'nuff said above.

  Review of 4/16/21, following an experience of 1/22/14 by CASSANDRE L. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Hello Cliff, You have the possibility to return the product if you are not satisfied. Please send a message to contact@1001modelkits.com if you need any help. Best regards, 1001modelkits Customer Support

• 2 / 5

  

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  5 stars for me but 2 stars from a relative who i recommended your site to. While I have to say I always had a great experience shopping with you, I was surprised when I had recommended your site to a relative who purchased the 1/350 Uss The Sullivans, intending to give it to me as a Christmas gift. He was told it was in another warehouse and charged his card the 59.00 for the kit. After two weeks he had not heard anything and tried to e-mail you but did not recive a reply. He also noted the price had dropped to 29.00$. Since he did not get a response to his emails he cancelled the order. Thanks for ""listening"" Phil

  Review of 4/16/21, following an experience of 1/2/14 by MARIANO M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Rubbish. Utter, unutterable rubbish. Their internet stock levels are a fiction. Their emails re unavailability do not agree with the items they actually send nor with later emails they send. When they do send something, they send the wrong items. Perhaps next time they should make sure the guide dog is awake when picking stock how an American landing craft can look like a Tiger II I don't know clever German camouflage I suspect. Avoid this firm like the plague. My advice is to buy from (external reference) in the UK. I will from now on.

  Review of 4/16/21, following an experience of 5/22/14 by BETTIE L. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Hello Glenn, We apologize for the inconvenience, I sent you an email concerning this issue. Best regards, The 1001modelkits team

• 5 / 5

  

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  Excellent transaction Exact description on your website of the product Excellent up-to date status of shipment Speedy delivery Recommendation: I would recommend that envelopes carrying tens as delicate as decals should be stiffened with a cardboard to prevent bending damage

  Review of 4/16/21, following an experience of 4/29/14 by HERMANN J. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  great service from the other side of the world! Great customer service! Better service than some shops in general here in NZ.

  Review of 4/16/21, following an experience of 1/23/14 by JOVAN M. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  GLUE ALL OVER MOTHER""S TABLE, Won't be able to set down for week! I won't buy anymore that you must use glue on. Mom threw them away after I glued a piece of a plane to the table. I have to pay to get the table refinished.

  Review of 4/16/21, following an experience of 5/26/14 by PARIS S. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Hello Jack, We are not responsible for the use you make of our products. Please follow the instructions indicated on the products to avoid such problems. Best regards, The 1001modelkits team

• 5 / 5

  

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  Excellent Products The models from 1001modelkits are excellent. The delivery was fine but you do have take in consideration that some items ship from overseas. However, every model builder knows that it does take time to get items. My items actually came in a few days earlier than expected. That made me happy, happy, happy. They do have models that are hard to find. All this together makes it a great experience and I will be ordering from them again in the near future.

  Review of 4/16/21, following an experience of 12/11/14 by SAVANNA V. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Models Arrived in Great Condition This place is legit.

  Review of 4/16/21, following an experience of 12/17/14 by LLOYD B. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  Fast and efficient service at a reasonable price! 1001 Modelkits was the only online dealer I could find that had the KA Models photo etch detail kit for the Hasegawa 1:48 BMW 327, and at a reasonable price at that. I'm quite impressed by the fast and well structured service of 1001 Modelkits, keeping me up to date of every stage in the order processing and the shipping. I will likely become a returning customer.

  Review of 4/16/21, following an experience of 10/14/14 by DEONTE O. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

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  a good place to shop on line This site is very easy to find things and gas a very good selections.

  Review of 4/16/21, following an experience of 11/25/14 by MATHEW T. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

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  mixed feelings good internet presentation. Fast service and delivery. Postage exaggerated. 15.50 Dollars for a 200 gramm enveloppe mailed from France to France

  Review of 4/16/21, following an experience of 11/29/14 by JOHNNY H. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear customer, You chose a fast and thus expensive shipment method. Cheaper shipment methods available, except for specific products. Best regards, The 1001modelkits team

• 5 / 5

  

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  Pleasant, reliable experience. I was very pleased with the delivery time and was also pleased to receive exactly what was ordered. A very professional company with good communication from order to delivery.

  Review of 4/16/21, following an experience of 12/22/14 by RAPHAEL S. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

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  ninety 90% the only thing is that the payment part of the check out is a little hard to navigate.

  Review of 4/16/21, following an experience of 11/30/14 by CALEIGH M. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

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  Extremely slow shipping I have ordered quite a bit from 1001 in the past, but lately am very disappointed with them. They claim free shipping on orders over $200, but they charge anyway. That's dishonest. When called on it, they issue a voucher. Not exactly the kind of thing which evokes confidence. It usually takes about a month before they finally ship, even though everything is in stock at time of ordering. This current order was paid for on the 19th of last month, and still shows a 'being processed' status. They don't respond to my emails, and I even called them at (617) 849-9224, only to get a recording stating that they will respond to all emails promptly... another lie. Basically, sad to say this, but I don't have much confidence in them anymore. Terrible customer service, terrible wait times for shipping, and their prices aren't even that competitive.

  Review of 4/16/21, following an experience of 12/5/14 by JACKSON F. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

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  Dear sir, Most of the items arrived yesterday at our US facility. They will be forwarded to you today or tomorrow. Sincerely, 1001 Customer service

• 3 / 5

  

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  Complete source with long ship times. I live in an area that has no hobby outlets. The nearest is over 75 miles. I use on-line systems a lot. My problem is that the shipping cost from these outlets makes small items cost prohibitive. I purchased Humbrol paints from this site and found that items in my order had to be shipped from England to an Arkansas Distribution point to me.

  Review of 4/16/21, following an experience of 11/28/14 by ZOIE G. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, Thank you for your comment, we will take it into account in order to improve our service. Please note most our products come from Europe which increases both the delays and the shipping cost. Best regards, The 1001modelkits team

• 1 / 5

  

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  Delivery takes a very long time! I ordered this on 4th Dec for a Christmas present, and there is still no sign of it yet -.today is 19th Dec

  Review of 4/16/21, following an experience of 12/19/14 by KAYDEN K. *

  *Pseudonymized data at the request of the author

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