Customer reviews for 1001hobbies.com

Customer reviews

• 1 / 5

  

  Edit Flag

  Order provided for 3 trucks Order provided for 3 trucks, one was defective and returned it per their policy. Have the receipt for returning it on time via their preferred return shipping agent. However, no update since the past several emails and weeks have just gone by. Am losing trust fasr

  Review of 4/16/21, following an experience of 9/13/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, We just received confirmation from our warehouse concerning the returned item and will thus refund it as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team

• 5 / 5

  

  Edit Flag

  excellent service excellent service

  Review of 4/16/21, following an experience of 8/7/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Fast service Fast service. Always a pleasure to do business with.

  Review of 4/16/21, following an experience of 9/12/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent Very nice truth and good service. Best thanks gladly again.

  Review of 4/16/21, following an experience of 9/10/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very pleased with my purchase and … Very pleased with my purchase and nicely packed, Quick delivery too

  Review of 4/16/21, following an experience of 9/18/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent service Excellent service, with extremely fast delivery.

  Review of 4/16/21, following an experience of 10/10/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  1001 Modelkits is the best place to buy … 1001 Modelkits is the best place to buy models.

  Review of 4/16/21, following an experience of 10/15/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  TACIT BLUE EXPERIMENTAL TEST AIRPLANE Item appears to be an accurate representation of original test vehicle.

  Review of 4/16/21, following an experience of 9/22/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Exactly as I ordered Exactly as I ordered. Thank you.

  Review of 4/16/21, following an experience of 9/20/17 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  1001 Maquettes I felt that there was not enough communication on the status of my order. I had to ask more than once only to be told it will be shipped shortly which told me nothing. It left me with no confidence that the order would ever be shipped. On value for money I felt that I have been ripped off on price as your selling price was£55 whereas Welsh Models who supplied the kit sell it for £39.27 which is 40% more which is why I am saying I was ripped off by 1001 Maquettes. I would not use this company again. In future I will buy direct from Welsh Models.

  Review of 4/16/21, following an experience of 10/5/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, According to the tracking, your order was delivered on the 29th of September. If you did not received it, maybe it was delivered to a neighbour or is available at your local post office. Please check and contact us again if needed. Best regards, The 1001Modelkits Team

• 4 / 5

  

  Edit Flag

  Has'nt changed much over the years… Took longer to arrive than I would have liked, however they look the business to me. Very good

  Review of 4/16/21, following an experience of 10/8/17 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  delivered when you said it would delivered when you said it would. No problems at all

  Review of 4/16/21, following an experience of 10/6/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Very pleased with the product & I would … Very pleased with the product & I would use them again!

  Review of 4/16/21, following an experience of 9/28/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I was extremely pleased with my recent … I was extremely pleased with my recent experience with 1001 Modelkits. The items ordered were exactly as anticipated, very well packaged and delivered promptly. I could not be more satisfied!

  Review of 4/16/21, following an experience of 10/7/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Perfct for my task As advertised and delivered promptly!

  Review of 4/16/21, following an experience of 10/11/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Good Job Good Job. Well Done. Thank you.

  Review of 4/16/21, following an experience of 10/10/17 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  i contacted the company via email as … Appalling customer service! I contacted the company via email as the product I received was not what I expected and wanted to see if I could return said item, and I am yet to hear from them, three months later!

  Review of 4/16/21, following an experience of 10/2/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, Apparently we did not receive your message. We apologize for the inconvenience. If the product has not been open, you can return it to us. We just sent you the intructions to do so. Best regards, The 1001Modekits Team

• 5 / 5

  

  Edit Flag

  fast shipping and a good trusted … fast shipping and a good trusted retailer.

  Review of 4/16/21, following an experience of 10/6/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I live in Lawrenceville ,GA I live in Lawrenceville ,GA, relocated from the Chicago land area. There are no professional hobby stores near buy,and the ones that are here only carry master paint which is a very low quality paint. I ordered the colors i thought i needed ,but would suggest you get a color chart.Shipment was fast and very pleased with there pricing.

  Review of 4/16/21, following an experience of 9/20/17 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  I live in New York I live in New York , wish delivery time was not so long

  Review of 4/16/21, following an experience of 9/26/17 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Thank you Thank you. Items all arrived in good order. Perhaps a confirmation of an ETA at the start may be a good idea. Will order again when required.

  Review of 4/16/21, following an experience of 10/2/17 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Have not received the package and … Have not received the package and several attempt to contact vendor have received no response

  Review of 4/16/21, following an experience of 10/9/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, Unfortunately it seems the package was lost. Should we ship a new copy of the item or would you like a refund? Best regards, The 1001Modelikits Team

• 5 / 5

  

  Edit Flag

  I'm building a P51 Mustang model in … I'm building a P51 Mustang model in 1/48 scale that represents the Tuskegee Airman the Red Tails. After much searching, you had the decals I was searching for in 1/48 scale.

  Review of 4/16/21, following an experience of 9/20/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Easy to do business with. Easy to do business with. Great experience.

  Review of 4/16/21, following an experience of 10/12/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  First time I've used 1001 Modelkits and … First time I've used 1001 Modelkits and will probably do so again for those hard to find items.

  Review of 4/16/21, following an experience of 10/6/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I have ordered several times I have ordered several times. Service very good and fast. I am very pleased

  Review of 4/16/21, following an experience of 9/29/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  RAF Lo-Viz Decals RAF Lo-Viz Decals All items arrived safe and sound and in goo quality. It took a little longer to get here than estimated in the post but the decals were great.

  Review of 4/16/21, following an experience of 10/4/17 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Excellent product and prompt and … Excellent product and prompt and friendly sevice. Slightly slow delivery but who can help the post. Thanks 1001 Models ??

  Review of 4/16/21, following an experience of 10/15/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Fast and smooth transaction. Fast and smooth transaction.

  Review of 4/16/21, following an experience of 10/15/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great company Though I haven't received the item I ordered, the company is great to deal with as they keep you informed of the where the item is and when it will arrive. Looking forward to doing business with them again.

  Review of 4/16/21, following an experience of 10/3/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  very good and reliable service very good and reliable service

  Review of 4/16/21, following an experience of 10/14/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  highly recommended highly recommended, great service

  Review of 4/16/21, following an experience of 10/6/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent business Excellent business. Great inventory!!A

  Review of 4/16/21, following an experience of 9/29/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  CHOICES CHOICES YOU PIC FROM THEIR SELECTION, GET WHAT YOU WANT AT A GREAT PRICE. IT'S YOUR CHOICE

  Review of 4/16/21, following an experience of 10/3/17 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  Couldn't get in contact Couldn't get in contact, answer machine always they were closed.Late on on delivery. Product was fine

  Review of 4/16/21, following an experience of 9/25/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, Your order was sent on the 05/09/17, 1 working day after you placed your order, and delivered on the 12/09/17. This delay corresponds to the information on our website. Please note it is often easier to contact us by email rather than phone. Best regards, The 1001Modelkits Team

• 5 / 5

  

  Edit Flag

  Excellent service and exactly what I … Excellent service and exactly what I was looking for!

  Review of 4/16/21, following an experience of 10/1/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  A Review from Down Under hi ALL , ALL GOOD ! cheery mumbas ! Geoff F.T.G. 3156

  Review of 4/16/21, following an experience of 9/20/17 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I will never order from this place … I will never order from this place again!!!

  Review of 4/16/21, following an experience of 10/7/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, Please let us know if you had any issue, you can contact us directly by email: contact@1001modelkits.com Best regards, The 1001Modelikits Team

• 5 / 5

  

  Edit Flag

  Decals The decals I purchased arrived in a good secure package and was exactly as I ordered. I have not used them yet but upon examination, they appear to be of good quality. My only slight quibble is the amount of time it took to process and dispatch the order. If time is not an issue the this doesn't matter.

  Review of 4/16/21, following an experience of 9/27/17 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  After 2 months(!) still didnt receive … After 2 months(!) still didnt receive anything. Sended several emails to ask for information about my order. First got response ""you should receive your product soon"". After asking again a week later, for the first time somebody would check if the shipment might have been lost (?!?!?!?) Again a week later still no info at all. By far the worst onlineshop I ever encountered. I feel like they stole my money

  Review of 4/16/21, following an experience of 11/14/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, An investigation is ongoing to find out the status of the shipment. If it turns out to be lost, we will prepare a new package and send it as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team

• 2 / 5

  

  Edit Flag

  No comms from Vendor until PayPal intervened We did eventually receive the product we ordered. However at first this vendor took the money, sent us an invoice then.. Nothing. After a few days we contacted the vendor asking what was happening. No response. We contacted them again. No response. Finally we resorted to opening a PayPal complaint in order to get a refund. The response was then instantaneous. Multiple emails kept us informed up until the point the goods turned up.

  Review of 4/16/21, following an experience of 10/23/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, Your order was sent on the 10/10/17, 5 working days after you placed your order, and delivered on the 14/10/17. This delay corresponds to the information on our website. Best regards, Customer service 1001modelkits

• 4 / 5

  

  Edit Flag

  Excellent selection and speedy … Excellent selection and speedy delivery-even trans-Atlantic. Sometimes a bit pricey, other times prices better than local shops.

  Review of 4/16/21, following an experience of 11/17/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Product was exactly what I needed and … Product was exactly what I needed and at a very good price. Had to wait a bit, as it was coming from Europe to the US, but that was not an issue for me. Would definitely order from these folks again.

  Review of 4/16/21, following an experience of 12/1/17 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Onbetrouwbaar Heel erg slecht! Zo lang het goed gaat en er geen vragen zijn en/of bestellingen aankomen niets aan de hand. Zodra een bestelling niet aankomt dan duurt het weken (echt waar, weken) voordat ze je vraag (waar blijven de spullen?) in behandeling nemen. Het antwoord komt dan niet verder dan: 'we hebben het weken geleden gestuurd'. Ondertussen ben ik al weer twee maanden bezig om of de spullen te krijgen of mijn geld terug. De laatste 15 dagen hebben ze echter niet meer gereageerd op mijn mails. Ik zou er niets kopen. Je loopt de kans dat je je geld kwijt bent.

  Review of 4/16/21, following an experience of 10/17/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, Unfortunately it appears the shipment was lost. We will thus refund your order. We apologize for the inconvenience. Best regards, Customer Service

• 3 / 5

  

  Edit Flag

  My package was never delivered My package was never delivered, because of uncomplete adress according to delivery service. I expect a refund for at least the amount of the returned purchase. In that case i will purchase a similar item but on scale 1/72 instead of 1/144.

  Review of 4/16/21, following an experience of 10/24/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, We will issue a voucher as soon as the product is returned to us so you can make a new order with the item of your choice. Best regards, The 1001Modelkits Team

• 3 / 5

  

  Edit Flag

  Took almost three weeks for kit to … Took almost three weeks for kit to arrive. A telephone call to the number quoted on site and a request for a call-back produced no results as did a follow-up e-mail. The aircraft arrived eventually and was fine but customer relations could do with a review.

  Review of 4/16/21, following an experience of 11/28/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, Your order was sent on the 20/11/17, 6 working days after you placed your order, and delivered on the 24/11/17. This delay corresponds to the information on our website for the item you ordered. Best regards, Customer service 1001modelkits

• 4 / 5

  

  Edit Flag

  This is the first time I have purchased … This is the first time I have purchased from this company after I had ordered my goods I looked at some of the less favourable reviews about delivery and the wrong goods being sent As the time went on I got nervous about my goods turning up and sent them a stiff email then the next day my goods turned up well packaged and as ordered it took a week from start to finish that for me is to long especially as all the kits I ordered were tagged as shipped in 24 hours in stock so I might use them in future if they have a kit I can't find at my usual model dealers on line but at least these companies you order one day and you get it the next but as I say the goods did arive in the end.

  Review of 4/16/21, following an experience of 11/12/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent suppliers of plastic model … Excellent suppliers of plastic model kits. The kit I ordered was delivered very promptly and in good condition thanks to the good packing. The company has an extensive range, some hard to find elsewhere.

  Review of 4/16/21, following an experience of 11/13/17 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Never Again Never Again Dispatching and shipping takes far too long. I ordered 5 weeks ago and still have got nothing. No reaction when complaining by mail. Horrible prices: Most of the items are nearly priced double compared to competitors like Hannants. Not acceptable. I only ordered because I found this special kit anywhere else.

  Review of 4/16/21, following an experience of 11/22/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, Your order was sent on the 04/11/17, 7 working days after you placed your order. Apparently there was an issue with DHL as the tracking has only just been updated. You should receive your order tomorrow. We apologize for the inconvenience. Best regards, Customer service

• 5 / 5

  

  Edit Flag

  Empire C Class Flying Boat 1/144 Kit arrived in good time-well packaged and shipped DHL from France to western US No customs monies required. No flaws in casting but some trimming required for invisible joins. Haven't yet completed but so far all is going well. John

  Review of 4/16/21, following an experience of 11/25/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Some times have to be patient as some … Some times have to be patient as some items take longer to arrive All in All superb service kept me up to date with progress of order sent and delivered on time Will use 1001 model kits again have given them another order and have other kits lined up for one after that order arrives

  Review of 4/16/21, following an experience of 11/28/17 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  don't bother I have closed my account don't bother I have closed my account, i will not be returning

  Review of 4/16/21, following an experience of 12/2/17 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Ordered on this site on 2nd October … Ordered on this site on 2nd October where it specified 2 day delivery. A week later told it wasn't in stock and they didn't know when back in so offered a voucher or refund. I asked for a refund which I still haven't received then to be told it's been shipped ...... it still hasn't turned up , no refund , no replies to emails and no one answers the phone !!! My partner still hasn't received his birthday present and quite frankly I'm appalled at the unprofessional conduct of this company!!!

  Review of 4/16/21, following an experience of 10/16/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, The refund will be issued by tomorrow. We apologize for the inconvenience. Best regards, The 1001Modelkits Team

• 4 / 5

  

  Edit Flag

  Easy to find what I needed and great … Easy to find what I needed and great selection.

  Review of 4/16/21, following an experience of 11/22/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  MAGIC AS ALWAYS MAGIC AS ALWAYS, KEEPING UP TO DATE ALL THE WAY.

  Review of 4/16/21, following an experience of 11/10/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Items arrived sooner than I was … Items arrived sooner than I was expecting them.was a really nice surprise

  Review of 4/16/21, following an experience of 11/7/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Prompt services Prompt services, parts arrived well packaged and in good condition

  Review of 4/16/21, following an experience of 10/23/17 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  115481 Placed on 11/01/2017 20:04:50 115481 Placed on 11/01/2017 20:04:50 As of this writing I am still waiting for this order to arrive. I realize 1001 Modelkits has no control of the postal system so technically I cannot hold them at fault for this large delay. However, after seeing many complaints about orders not being received at all or seriously delayed I would expect that 1001 Modelkits would make other arrangements to insure the best possible customer service. I believe most customers would pay an extra fee for some trackable shipping service that would hopefully avoid these types of situations. Postscript...the order arrived the afternoon that I posted this review. Thanks!!

  Review of 4/16/21, following an experience of 11/25/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, You should receive your order very soon. Unfortunately the delay is often quite long for letters as we ship from France. We are currently looking for other shipping options to ensure better tracking but keeping the costs as low as possible. We apologize for the inconvenience. Don't hesitate to contact us again by the end of next week if there is still an issue. Best regards, The 1001Modelkits Team

• 5 / 5

  

  Edit Flag

  Great Great. It arrived quickly as described.

  Review of 4/16/21, following an experience of 11/12/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I use this internet shop for the first … I use this internet shop for the first time. Items is packaging very good, shipping is fast. I think that everything is alright.

  Review of 4/16/21, following an experience of 11/26/17 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  Poor Order Fulfillment Process Order placed & paid with PayPal 10/3. No communication or delivert by 10/23, when I inquired only to find one item out of stock. Asked for refund to PayPal for that item, got a future sale voucher (fat chance) instead. Got that cleared up, they asked if I still wanted item that was in stock. Cancelled order in frustration, no credit to my PayPal to date, handed it to them for resolution. Customer Service people very nice, polite but company procedures hamper them resolving problems. Ordered from them once before with no issues two years ago, perhaps sales are now so good they can afford to kick a couple customers to the curb.

  Review of 4/16/21, following an experience of 11/1/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, One of the product you ordered could not be ressuplied and we were only informed lately by our supplier about this issue. We apologize for the incovenience, the refund should be issued by tomorrow. Best regards, The 1001Modelkits Team

• 5 / 5

  

  Edit Flag

  Great service I was after a particular Tamiya upgrade kit which was difficult to find, 1001 had it and at a good price. I ordered it and it arrived quickly. Great service and communication.

  Review of 4/16/21, following an experience of 11/13/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent service very quick delivery. Excellent service very quick delivery.

  Review of 4/16/21, following an experience of 11/26/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great detail and I love the ability to … Great detail and I love the ability to easily sand/cut resin molded parts. I was able to re-configure the US Navy pilot to an AVG pilot for my P-40B. My compliments to PJ Production for an excellent figure. No problems with delivery to the US was also nice.

  Review of 4/16/21, following an experience of 11/17/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Good choice Good choice, good price and quick delivery

  Review of 4/16/21, following an experience of 11/28/17 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  Jolly good, but be prepared for a bit of a wait for delivery. After I'd ordered from 1001 (due to the very competitive price) I read the Trust Pilot reviews which made me wonder if I'd done the right thing. However, although the model car was delivered with all the speed of a glacier - 11 days, in these days when we're used to instant gratification - and after four emails (one duplicated) letting me know they were dealing with my order and had posted it about five days after receiving it, everything was OK despite the contents rattling inside the outer packaging box. (A little more scrunched up paper next time chaps!). Thus, all good, but be prepared to be patient while waiting for your order to be delivered

  Review of 4/16/21, following an experience of 12/1/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, Thank you for your comment, we are curently looking for quicker shipping methods to improve our service. Best regards, The 1001Modelkits Team

• 5 / 5

  

  Edit Flag

  Came on time in good packageing Came on time in good packageing. Not bend or damages. What more do you want!

  Review of 4/16/21, following an experience of 10/18/17 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Customer service team Order Customer service team Order: 116445 Placed on 11/13/2017 05:06:45, Ordered goods: CC030-2 Pince Cravate / Tie Clip : Mig 29 Fulcrum, Shipping Carrier: DHL Shipped within 4-6 days 19,99, Total paid: $45.18. Delivered 11/28/2017 13:33 Pince Cravate / Tie Clip : Bell 206 Jetranger. How do we solve this problem ???

  Review of 4/16/21, following an experience of 11/29/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, If you did not receive the right item, please send us some pictures by email so we can solve the issue: contact@1001modelkits.com We apologize for the inconvenience. Best regards, The 1001Modelkits Team

• 1 / 5

  

  Edit Flag

  TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY … TOTAL RIP OFF SAYS BOX OF 24 AND I ONLY GET 1 then after my email thay say its a printing mistake 4 days after that 1001 send me a message/email offer for another 24 at the same price well out of order would never buy from these con men

  Review of 4/16/21, following an experience of 10/27/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, As previously explained it is a display issue. As a compensation for the inconvenience we can offer you a 50% discount on the product price which will be refunded on your bank account. Please let us know if we should do so. Otherwise you can send the product back for a refund. We apologize for the inconvenience. Best regards, The 1001Modelkits Team

• 5 / 5

  

  Edit Flag

  AIR FAN INTERNATIONAL AIR FAN INTERNATIONAL

  Review of 4/16/21, following an experience of 10/17/17 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  I’ve placed an order and it has been 10 days and still delivery I’ve placed an order and it has been 10days now and I have not received my products and yet my credit card has been charged. I’ve contacted the web site with no resolution or reason as to why I have not received my products ordered.

  Review of 4/16/21, following an experience of 11/18/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, Apparently there is an issue with DHL, an investigation is ongoing to find out its current status. We will let you know as soon as we get more information. We apologize for the inconvenience. Best regards, The 1001Modelkits Team

• 5 / 5

  

  Edit Flag

  Very good service. Very good service.

  Review of 4/16/21, following an experience of 11/5/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excelent delivery and exactly what I … Excelent delivery and exactly what I ordered!

  Review of 4/16/21, following an experience of 11/20/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  The shipping was slow The shipping was slow, but after thinking about shipping Flamible products I know surface shipping was the only option.

  Review of 4/16/21, following an experience of 11/17/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  I been very impressed I been very impressed! Great stuff! Fast deliveries! Thanks!

  Review of 4/16/21, following an experience of 10/19/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Order placed and delivered well … Order placed and delivered well packaged and timely. Birthday present which the recipient was extremely pleased with and has now got pride of place with the many others in his collection.

  Review of 4/16/21, following an experience of 12/15/17 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Erg vervelende ervaring. Erg vervelende ervaring. Op de pagina van de producten stond ""Binnen 24 uur verzonden"". Het duurde uiteindelijk 2 weken voordat het eindelijk was verstuurd. Waar ik er zelf achteraan moest bellen en dan pas informatie kreeg. De eerste keer zeiden ze dat het nog diezelfde week werd verzonden. Dan was uiteindelijk niet zo. Pas na een tweede keer bellen werd het eindelijk verzonden. Het bleek een Franse klantenservice te zijn, zonder dat dit ergens vermeld staat. De persoon aan de telefoon was erg slecht te verstaan en ook zeer onvriendelijk. Hij onderbrak mij meerdere malen en zodra ik begon over ontevreden zijn probeerde hij het gesprek zo snel mogelijk af te kappen. Het product was ook nog eens beschadigd bij afleveren. Dit heb ik uiteindelijk zelf maar gerepareerd omdat ik geen zin heb om met deze mensen zaken te doen. Kortom. Hier niet bestellen!

  Review of 4/16/21, following an experience of 12/18/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great product n better than described. Great product n better than described.

  Review of 4/16/21, following an experience of 12/26/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Great product Great product, looks really nice!

  Review of 4/16/21, following an experience of 12/7/17 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  I'm very satisfied with the service … I'm very satisfied with the service received although the price is expensive compared to other modeling websites.

  Review of 4/16/21, following an experience of 1/5/18 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, Thank you for your comment, we will take it into account in order to improve our service. Best regards, The 1001modelkits team

• 5 / 5

  

  Edit Flag

  My order wasn’t in stock but it was … My order wasn’t in stock but it was delivered in great condition, no damage.

  Review of 4/16/21, following an experience of 1/6/18 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Product originally out of stock Product originally out of stock. Notified me when again in stock. Ordered. Delivered.

  Review of 4/16/21, following an experience of 12/9/17 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  I did not receive all of my items I did not receive all of my items. It was listed on the package slip but was not on the package. I ordered two of the same item and only received one. It was a christmas gift so now what?

  Review of 4/16/21, following an experience of 1/1/18 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, We apologize for this error. We created a voucher for the missing item. Best regards, The 1001Modelkits Team

• 4 / 5

  

  Edit Flag

  I am very satisfied with the product I … I am very satisfied with the product I orderred. My only concern was the delivery time, taking a little longer than what I had anticipated. But overall I am very satisfied with 1001 models and will buy from them again.

  Review of 4/16/21, following an experience of 12/4/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, Thank you for your comment, we are curently looking for quicker shipping methods to improve our service. Best regards, The 1001Modelkits Team

• 5 / 5

  

  Edit Flag

  Good trusted seller Good trusted seller. Fast pre Christmas delivery and good product. Recommend using for your modelling projects

  Review of 4/16/21, following an experience of 1/3/18 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Total crap Total crap Rubbish in everyway avoid them !

  Review of 4/16/21, following an experience of 12/23/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Hello, Maybe you could give us some details so we can try to help you. The 1001Modelkits Team

• 5 / 5

  

  Edit Flag

  The item was well packed and on time … The item was well packed and on time for delivery.

  Review of 4/16/21, following an experience of 12/21/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent response time and quality. Excellent response time and quality.

  Review of 4/16/21, following an experience of 12/26/17 by A A. *

  *Pseudonymized data at the request of the author

• 2 / 5

  

  Edit Flag

  placed an order November 20th placed an order November 20th. Goods in stock, but I have yet to receive them, today is December 10th. My payment when through right away as order was confirmed. email saying order confirmation & processed & preparation on dec 30th. Still nothing, I used order number to check for it, and was informed no order has been placed. Still waiting!!!

  Review of 4/16/21, following an experience of 12/10/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, According to the tracking your order has been delivered to reception on the 8th of December. Please check with your neighbor or janitor. Best regards, The 1001Modekits Team

• 5 / 5

  

  Edit Flag

  GREAT SERVICE Fast shipping, GREAT COMMUNICATION. Just all around good service.

  Review of 4/16/21, following an experience of 12/30/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Hard to find kit 1001 Modelkits had a kit I've been trying to find for quite a while. Ordering and shipment was painless. I will use them again.

  Review of 4/16/21, following an experience of 12/5/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Ordered on line Ordered on line, paid on line and my stuff turned up when expected. Good service - I will use again

  Review of 4/16/21, following an experience of 12/28/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Fast and accurate service and delivery. Fast and accurate service and delivery. Don't change

  Review of 4/16/21, following an experience of 12/20/17 by A A. *

  *Pseudonymized data at the request of the author

• 4 / 5

  

  Edit Flag

  I was well pleased with the paints but … I was well pleased with the paints but hardly surprising as they were Humbrol which I have used for years. Delivery was quite good considering it was within the Christmas period. I would use this firm again should need arise.

  Review of 4/16/21, following an experience of 12/29/17 by A A. *

  *Pseudonymized data at the request of the author

• 3 / 5

  

  Edit Flag

  When ordering When ordering, the image was misleading as it showed two bottles of Tamiya Airbrush Cleaner side by side for no other reason it seems than to suggest that you would get two for the price. Of course only one item arrived and when calculating postage and packing then the item was quite expensive.

  Review of 4/16/21, following an experience of 12/5/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, The image can indeed be misleading. We apologize for the inconvenience. As a compensation, we are happy to offer you a discount on your next order. Best regards, The 1001Modelkits Team

• 1 / 5

  

  Edit Flag

  disappointed Hello, I ordered a 1/18 scale diecast (Signature) Studebaker Avanti. It took the better part of three week's to go from France to the United States (Wisconsin) When the carrier gave me the box I could hear a rattling noise inside, when I took the window box out I could see parts on the bottom of the box The complete front suspension was sheered off the car, both front wheels, there related spindles, and the tie rod. Now decision time, go thru all the B.S. to send it back, and then wait another month , or fix it my self. So I took the car apart and make a custom front suspension, it took me six hours. (This is what caused the destruction,) they must of packed the window box on a Friday night. They simply put the window box inside a bigger box with nothing to protect it. no bubble wrap, no foam peanuts. not even the local rag, no fragile tape on the outside (NOTHING) no wonder it was so severely damaged. I was looking forward to working with a company in France, but frankly I couldn't afford it.

  Review of 4/16/21, following an experience of 12/21/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, Please provide us with your order number so we can help you (number ""18101"" is invalid). We apologize for the inconvenience, did you take any pictures of the damaged item you could send us? We are currently trying to improve the packing process to avoid this kind of issue. Best regards, The 1001Modelkits Team

• 5 / 5

  

  Edit Flag

  the best A VERY GOOD SITE TO ORDER GOODS FOR RC MODELS

  Review of 4/16/21, following an experience of 12/30/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  Excellent suppliers of a huge range of model kits. Excellent suppliers of a huge range of model kits. They have everything from actual kits to paint, brushes, tools, everything you could possibly need or want. I would highly recommend 1001 Model Kits.

  Review of 4/16/21, following an experience of 12/21/17 by A A. *

  *Pseudonymized data at the request of the author

• 5 / 5

  

  Edit Flag

  ??????? ???????? ??????? ????????

  Review of 4/16/21, following an experience of 1/11/18 by A A. *

  *Pseudonymized data at the request of the author

• 1 / 5

  

  Edit Flag

  Upset...disappointed. I am very upset. When I ordered, the website said delivery by Dec 23rd. I ordered a gift on December 9th! I still have not received it and it is now Dec 24th. It was a sentimental gift from the kids to their father. The website should have said Christmas delivery not guaranteed instead it said 'in stock, delivered by Dec 23rd.' I would have ordered it somewhere else. Poor customer service!

  Review of 4/16/21, following an experience of 12/25/17 by A A. *

  *Pseudonymized data at the request of the author

  Answer by 1001hobbies.com

  

  Flag

  Dear customer, The delivery was possible by the 23rd December with a specific shipping method, however you chose the shipment by letter with takes longer as indicated. Best regards, The 1001Modelkits Team

Reviews displayed in chronological order