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Review Summary
Kaiser Willys is praised for its excellent products, ease of ordering, and knowledgeable staff, making it a reliable source for parts.
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A. A.
Mar 31, 2024
Verified reviewOrdered my part over two weeks ago and they still haven't sent it or reason why...
Reply from Kaiserwillys.com
We had emailed you that the item was on backorder. Maybe it went to spam and then got deleted. They are still on a backorder. If you ever have a question on an order please reach out to us. We are always happy to help! We will ship it out as soon as we get it in. My apologies.
Reply from A. A.
I haven't seen that email.But I don't know if I wanna wait that long
Reply from Kaiserwillys.com
OK, if you need to cancel it just let me know. We are happy to help out. As it stands it will automatically ship out. Please before you leave us a 1 star review - just reach out to us. We are here toll free and answer all emails same business day. Hopefully you will reconsider your rating.
Reply from A. A.
Do you have any idea when they might have those available?
Reply from Kaiserwillys.com
We have the temp gauges in now but the fuel may be another 2-3 weeks. Hopefully no longer. If you like we can ship out what we have and ship the other as soon as it comes in. Please let us know.
Reply from A. A.
How do I change my review?
Show exchanges Hide exchanges -
A. A.
Mar 31, 2024
Verified reviewgreat parts fast delivery
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A. A.
Mar 31, 2024
Verified reviewKeep up the good work
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A. A.
Mar 31, 2024
Verified reviewFast shipping quality parts
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A. A.
Mar 31, 2024
Verified reviewGood service
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A. A.
Mar 31, 2024
Verified reviewEverthing I have ordered and received from Kaiser Willys has been exactly as described and fit perfectly. They are a great source for hard to finfmd items!
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A. A.
Mar 30, 2024
Verified reviewBack ordered item ok. Not sending a tracking # for that item when it was finally shipped not ok. Customer service when called about such item lousy. Guy didn’t want to give me the time of day, not good. I have had terrible customer service over the phone before.
Reply from Kaiserwillys.com
Looks like we shipped out what we had right away and the carburetor was delayed just a few days. Once it came in we shipped it out express at no cost. We emailed you on the temporary delay and an automatic email is sent out from Fedex/UPS with the tracking. Maybe they went to spam and then got deleted. We are always happy to help out. if you ever have a question or concern - just call us toll free or email us. We respond to all emails same day.
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A. A.
Mar 30, 2024
Verified review5 star
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A. A.
Mar 29, 2024
Verified reviewGood communication.
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A. A.
Mar 29, 2024
Verified reviewI have made recent purchases from this company with no regrets. Everything that I have ordered has fit perfectly with no issues They have all the parts that I have needed to repair the 1953 military jeep I'm working on. Some of the parts just are not available at the local parts store. I highly recommend buying from this company
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A. A.
Mar 29, 2024
Verified reviewBest source for Jeep parts
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A. A.
Mar 29, 2024
Verified reviewThe on-line ordering was quite simple and straight forward. My only ask is that if something is out of stock, please post on the sight. Thanks
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A. A.
Mar 29, 2024
Verified reviewThey do not know how to ship to Canada...just say you don't the products are exept from duties and taxes http://www.cbsa-asfc.gc.ca/publications/dm-md/d10/d10-15-20-eng.html because you do not know your own products are exempt my 160 dollar part is no at UPS asking for 121 additional dollars next time say no we don't know how to ship to Canada Alternatly you could have used USPS they would have only collected 22.50 sales tax even without the exeption
Reply from Kaiserwillys.com
We ship 1000's of boxes international every year more than any other Willys parts supplier. We typically try to mark parts as 'vintage' to help people out on their customs fees but we really dont have any control over what each customers individual country is going to charge them in customs. We can always quote you out prior to what the international shipping rate will be. We are happy to help out. We would really appreciate if you would reconsider your star rating. We try our hardest and something like customs that your country charges is out of our control. Thanks!
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A. A.
Mar 29, 2024
Verified reviewAll around great experience. Website is set up very well and easy to navigate. Pics and description are informative and the Q n A section for each product will answer most questions people have. I’m made their site and app on my phone for easy access.
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A. A.
Mar 29, 2024
Verified reviewRight parts at the right price- fast service
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A. A.
Mar 29, 2024
Verified reviewGreat stock of parts, quick delivery, and excellent prices.
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A. A.
Mar 29, 2024
Verified reviewA great selection of parts for my 1964 Willys CJ5. Water pump arrived promptly and fit as advertised.
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A. A.
Mar 29, 2024
Verified reviewGreat selection of difficult to find parts. Very knowledgeable staff.
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A. A.
Mar 29, 2024
Verified reviewGreat service and part option s for my 1946 CJ2A
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A. A.
Mar 27, 2024
Verified reviewReasonable prices, excellent service and very helpful staff, especially Joshua.
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