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Review Summary
Kaiser Willys is praised for its excellent products, ease of ordering, and knowledgeable staff, making it a reliable source for parts.
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A. A.
Oct 16, 2024
Verified reviewFast and easy. The way it should be. Great service!
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A. A.
Oct 16, 2024
Verified reviewKaiser is a great website. They have large verity of parts. And generally deliver in a timely fashion. There website is helpful with lots of information and tips. But the website is not always up to date if a part is out of stock. So if you are in a hurry for a part it is best to call and check availability
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A. A.
Oct 16, 2024
Verified reviewI have purchased many parts over the past several years with the same great service on every order. If there is ever a question on any order just call, someone will always answer the phone and be willing to assist. My go to place for all the parts needed for the 1947 CJ2A I am currently rebuilding.
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A. A.
Oct 14, 2024
Verified reviewGreat service, items shipped quickly with tracking status included. Products are as advertised. A first rate company
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A. A.
Oct 14, 2024
Verified reviewGood job everyone
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A. A.
Oct 14, 2024
Verified reviewExcellent service from ordering to delivery
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A. A.
Oct 14, 2024
Verified reviewI have ordered from Kaiser Willys several times over the years and I have always had superior customer service. The quality of products is second to none and they have everything I need for my jeep.
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A. A.
Oct 14, 2024
Verified reviewfast, excellent service
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A. A.
Oct 14, 2024
Verified reviewNo tracking number . Every thing else good.
Reply from Kaiserwillys.com
Hey Larry, thank you for the review. We really appreciate all feedback that we receive. I do show that we emailed you the FedEx tracking number the day after the order was placed. it is an automatic email that our software sends out. I also show that your shipment was delivered on 9/18. If you have any issues, please don't hesitate to give us a call toll free - 888.648.4923. Thanks
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A. A.
Oct 14, 2024
Verified reviewsorry but the parts never fit
Reply from Kaiserwillys.com
Everything we show fits properly to vehicles we list and is installed on all our Willys. I'll reach out to you today to help you and see what we can do. Most times peoples vehicle have been so modified that it causes issues. We work hard for our reviews and a 5 star review goes along way. I'll be in contact. Hopefully you will reconsider after we help you.
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A. A.
Oct 14, 2024
Verified reviewThey are awesome people who love there job and enjoy helping people get their dreams rolling down the road.
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A. A.
Oct 14, 2024
Verified reviewGreat fast service thanks
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A. A.
Oct 14, 2024
Verified reviewKaiser WIllys is a family run business.They have great customer service. They do have some supply issues but who doesn't. I don't mind waiting as long as they are able to keep my updated. The owner replies to emails promptly and I've even gotten a reply on the weekend. Each shipment comes with candy as well. Wish it was stockers. Gotta get me some of those soon, too.
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A. A.
Oct 14, 2024
Verified reviewThis was my first experience buying from KW for my ‘79 CJ5 and it went great. Great product, fast shipping—highly recommend.
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A. A.
Oct 14, 2024
Verified reviewAll great
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A. A.
Oct 14, 2024
Verified reviewItems I ordered were delivered on time as per schedule. Very happy to still be able to get just about any item I need for my CJ 3b.
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A. A.
Oct 14, 2024
Verified reviewGood service
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A. A.
Oct 14, 2024
Verified reviewParts are ok. Shipping very expensive and UPS asked for more than 100$ customs handling fees … not a good option for international customers. Other parts supplier are better here. As said, parts were as stated.
Reply from Kaiserwillys.com
Sorry, we don't have any control over international shipping rates. We only charge actual rates. Hopefully you will reconsider your review. A good review goes along way for us and our families. A negative review for something that is out of our control hurts us. We can also always ship to a forwarder here in the US too for you.
Reply from A. A.
Sorry, but a feedback is supposed to be a feedback. I know that you don’t control the shipping company, but you control which one you’re using. See, I bought almost all my parts through Waalcks and never had exorbitant shipping fees let alone customs management fees. I’m happy to pay for shipping and also for customs … but more than 100 bucks for customs handling fees is way out of line. Maybe there is a way to work with other shipping companies in the future. Please read my review. It says parts etc was all good. Choice of shipping not good. As long as this doesn’t change it is hard for you to have competitive END prices to the customer. For me, the UPS handling fees just put a 25%ish surcharge on your prices for me.
Reply from Kaiserwillys.com
Yes, I agree on feedback -but we are getting negative review for something not in our control. When Walcks was open - the international rates were much different from years ago. We use the same shipping methods Walcks used. Hopefully you'll reconsider.
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A. A.
Oct 13, 2024
Verified reviewPart catalogue ok shipping expensive
Reply from Kaiserwillys.com
Hey David, thanks for the feedback and the kind words regarding our catalog. We put a lot of time into it. As for the shipping cost to Switzerland, we try really hard to get the best rates from UPS and FedEx and only charge actual cost for shipping. Cost is determined by the weight and size of the box being sent. Jeep parts are typically heavier and larger than most things being sent so I do apologize for any issues. Thanks
Reply from A. A.
Hey there. I understand your point. But how come I get supplies from other suppliers out of the USA at better shipping rates ? Any how your service is always excellent ! Thanks. S. D.
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A. A.
Oct 12, 2024
Verified reviewFast shipping, easy to navigate website and good customer service if you need assistance
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