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Review Summary
Kaiser Willys is praised for its excellent products, ease of ordering, and knowledgeable staff, making it a reliable source for parts.
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Frank L.
Apr 2, 2025
Verified reviewnavigation, shipping and service are all excellent. The listings for the FC-150 are limited.
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Fred C.
Apr 2, 2025
Verified reviewGood service and nice parts.
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Andrew F.
Apr 2, 2025
Verified reviewWere helpful in processing my order over the phone and were very helpful in processing the necessary return for credit.
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Christopher R.
Apr 2, 2025
Verified reviewbad company/ they must be drop shipping/ nothing in stock/ long long shipping delays/ never again/ i am waiting months for 1 item and now weeks for another/ no way/ "supply chain issues" BS
Reply from Kaiserwillys.com
Chris, sorry on the delay on the fender and air horn. Hopefully they will be in soon. We are here toll free and answer emails same business day with any questions. I can cancel it for you if you like.
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Joshua M.
Apr 2, 2025
Verified reviewShipping has been very speedy on recent orders.
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Tyler A.
Apr 2, 2025
Verified reviewOverall ive had a good experience with kaiser willys. I wish they tracked their inventory in a way that tells the customer that the item is out of stock when they click on the item. That way they dont pay for it and the get an email saying its out of stock and then have to email them back and tell them to cancel that part of the order and wait a couple days for the refund. Asked for a refund friday for one order, got the refund monday. Asked for a refund on another order on monday, currently waiting for that refund. Im not mad, just could have avoided all this back and forth if the item on the website said it was “currently unavailable” maybe have a button saying, “notify me via email when available”.
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Bryan O.
Apr 2, 2025
Verified reviewI am rebuilding a 1943 Willy's jeep and the help I have received from this team is priceless. They have been spot on with part recommendations and have gone above a beyond to answer any and all question that I have. The customer service is outstanding and I haven't run across a part need that they haven't had in stock and out to me quickly!
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Johnny T.
Apr 2, 2025
Verified reviewGreat fast service
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Enrique M.
Apr 2, 2025
Verified reviewSe los recomiendo
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Daniel D.
Apr 1, 2025
Verified reviewOuder brake shoes look great but they miss master cyl rebuilding kit called and they got it to me fast thank you Dan 😊
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Luis M.
Apr 1, 2025
Verified reviewGreat selection of new US made and New Old Stock parts you just can't find in person anymore unless it is junk. Very helpful for restoring and keeping my old jeep running and looking as it should. Intuitive user interface on the website, shipping went flawless. recommend.
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Jez K.
Apr 1, 2025
Verified reviewGreat paint I mixed it down to spray it it laid down perfectly.
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Joshua M.
Apr 1, 2025
Verified reviewI wish the website would inform consumer of out of stock items prior to them placing orders. I once had hundreds of dollars worth of items in back order- had to fight to get them months later. Was reprimanded for not inquiring more frequently about the items in question. I currently have an email chain for over 6 months now inquiring about a $50 out of stock item. If you can’t provide the items, simply don’t sell them.
Reply from Kaiserwillys.com
We always email if anything is out of stock. Sorry that item was on a delay and as soon as we get it in it gets shipped out at no cost. If you ever need to cancel something or a have a question - just let us know. We answer all emails same business day and are here toll free too. Hopefully you'll reconsider your review. We work hard for our reviews and they are important. Looks like you have placed dozens of orders with us and pretty much all of it ships out right away. We are here to help if you ever have a question. Please let me know.
Reply from Joshua M.
I do not understand why you ask for an honest review and then essentially argue or dismiss the experience and or input provided by the customer. In example, you state you “always” send emails regarding out of stocks items. Currently, I would agree, but this has not always been the case for me. I have placed many orders with you, and this is really my only complaint. I wish I was informed up front (prior to placing an order) that an item is back ordered and may not be available for 6 months. If such information was made available, one could then decide if they wanted to still place the order and babysit it until it shows up. I have been satisfied with the items I have received from you and I am happy you are in business to support my hobby. Your company did come through and provided the drop ship items I never received and had to inquire about around 1 year after ordering them (I believe Cj2a wiring harness and maybe a back seat). When I finally did call in to inquire about my items, I was put on the spot and questioned why I never called in. I hope this explains my trepidation regarding placing orders for items (not knowing if they are back ordered or not). How often do you recommend a customer “inquires” about the back ordered item for which they have already paid for? For instance, should I have never emailed regarding the coil I have been waiting on for 6 months? After my previous experience and more so the accusation presented from your company that it was my fault for not inquiring about items I have yet to receive, I do not like placing orders only to find out I may have to babysit a back ordered item. I do not bad mouth your company and I actively promote you to others. I would entertain amending my review…however, I want to see your company succeed and thought you would appreciate honest feedback.
Reply from Kaiserwillys.com
Sorry for any issue - maybe the email went to your spam folder and then gets deleted. If you ever have a question before or after placing an order - please email mike@kaiserwillys.com or call us toll free. We are happy to help. Sorry again on the delayed item. We ship out at no cost as soon as we get anything out in.
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Josiah B.
Apr 1, 2025
Verified reviewGood source of quality Jeep parts. Gotta keep em moving!
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Garrett M.
Apr 1, 2025
Verified reviewThe people at kaiser willys is very helpful and great to work with
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Richard C.
Apr 1, 2025
Verified reviewService is always great. Quick response time on orders and customer support is always available and helpful.
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Chad S.
Apr 1, 2025
Verified reviewIt appears as though KW is trying to improve on their item quality and I do appreciate the nos/made in USA selection they have in their filters now. I have been a pretty steep critic in the past. They still have a way to go but I'm cautiously optimistic that they are moving in the right direction.
Reply from Kaiserwillys.com
Hello, Thank you for sharing your thoughts with us. We truly appreciate your recognition of our efforts to enhance item quality and provide a “made in the USA” selection. Your feedback is invaluable as we strive to improve, and we’re glad to hear you’re cautiously optimistic about our progress. We’re committed to continuously refining our offerings and truly appreciate your support on this journey. Best regards, The Kaiser Willys Team
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James S.
Mar 29, 2025
Verified reviewGreat price and service
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Jack r W.
Mar 29, 2025
Verified reviewGood stuff, quick delivery.
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Michael H.
Mar 29, 2025
Verified reviewFast shipping quality products every shipment great
Reply from Kaiserwillys.com
Hello! Thank you for taking the time to share your thoughts with us. We’re thrilled to hear that you appreciate our fast shipping and quality products, but we also recognize your rating suggests there’s room for improvement. Your feedback is important to us, and we will continue to strive to enhance your experience with every shipment. We value your support and look forward to serving you better in the future. Best regards, Kaiser Willys Team
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