Customer reviews for willoughbys.com

4.8 / 5

Calculated from 1992 reviews obtained over the last 12 months

10900 reviews since 31/03/2020

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Customer reviews

  • 5 / 5
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    Always fast delivery, great priced products

    Review of , following an experience of by ANDREW SMITH A.

  • 5 / 5
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    Great Service from the team. Always happy to help out over the phone. Online orders are simple and there are no hidden shipping fees unlike other online stores. Items are packaged well to avoid damage. Very reasonable pricing, actually a lot cheaper than other big named stores. Thanks Willoughby's Emporium!

    Review of , following an experience of by FRANKFURT A.

  • 5 / 5
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    Great service I was updated all the time on where my order was. Thank you for a wonderful experience.

    Review of , following an experience of by SCOTT BROWNE A.

  • 5 / 5
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    Cheap price, excellent product, fast postage, great communication

    Review of , following an experience of by MITCHELL ROBINS A.

  • 5 / 5
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    I bought a Lumix G9 camera. Shipping was super fast! They didn't have in stock when I bought it the 28th of the October but I got it the 8th of November. Amazing! Happy to buy from then again

    Review of , following an experience of by LAURA RAINFIELD A.

  • 5 / 5
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    Willoughby's photo was extremely helpful and showed me an excellent level of customer service, I'm absolutely buying from them again, Rachel especially took great care of me and was very informative throughout the whole process

    Review of , following an experience of by SEAN EASTER A.

  • 5 / 5
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    Fast service. Friendly and helpful. Very price as well. Highly recommended

    Review of , following an experience of by NICOLA MCPHERSON A.

  • 5 / 5
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    Great turn around. Ordered on the 31st October, received 7th Nov. Did not expect this for many weeks. Thank you.

    Review of , following an experience of by ALVIN SMART A.

  • 5 / 5
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    Fantastic service and great communication from every member of the team so far. Rachel worked with me to rectify an issue (a product issue, no fault of Willoughby emporium), and the whole experience has been clear, friendly and easy. Will shop here again.

    Review of , following an experience of by GEORGE GREENWOOD A.

  • 5 / 5
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    Great service Received the Fujifilm xt5 camera in 4 days. Fast and efficient delivery. Fujifilm xf35mm lens. Great camera kit. Setup in 30 minutes. Very fast ordering process

    Review of , following an experience of by BRADY TUCKER A.

  • 5 / 5
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    Excellent service, even though I had to wait for the product to be in stock it was updated and sent as soon as possible.

    Review of , following an experience of by RALPH DICKINSON A.

  • 5 / 5
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    Excellent Experience Prompt, efficient service. Item arrived as described, delivery process enhanced by good tracking info. Will definitely order from Willoughby's cameras next time. Thank you

    Review of , following an experience of by AIDEN GRIFFIN A.

  • 5 / 5
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    Quick and efficient service. Easy to do business with

    Review of , following an experience of by HILDA EDMONDS A.

  • 5 / 5
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    Willoughby Camera sent my stuff quickly and without issue!

    Review of , following an experience of by CHARLOTTE WALMER A.

  • 5 / 5
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    Great price and service Fast and easy to deal with and provided a great price on a Fujifilm x mount Rokinon 14mm f/2.8 lens

    Review of , following an experience of by STACEY MITTENS A.

  • 5 / 5
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    Excellent service from Willoughby's Cameras. They kept me informed from order through to delivery. I was also impressed with their price as they beat the alternative sites I visited.

    Review of , following an experience of by FIONA REDMOND A.

  • 5 / 5
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    my item was taking a while to get in stock so they kindly offered to change it and drop the price down to match. awesome service and communication :]

    Review of , following an experience of by JEFF WALKER A.

  • 5 / 5
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    Great products. Delivery even before estimated time! Great price.

    Review of , following an experience of by CARLOS FLORENTINA A.

  • 5 / 5
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    Purchased a Nikon Z9 camera from Willoughby's and it arrived on time and in good condition. Their website provided all the information I required, and I was able to complete the purchase. The camera was carefully packed. ⁤⁤It has been stunning during my professional shoots, and the customer support is terrific as well.

    Review of , following an experience of by STACY PETERSEN A.

  • 5 / 5
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    I was impressed with their large selection, good customer service, and their prompt delivery.

    Review of , following an experience of by MELENDEZ A.

  • 5 / 5
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    Competitive pricing and prompt shipping. Easy to use website and painless transaction process. Great experience.

    Review of , following an experience of by GLENDA JOHNSON A.

  • 5 / 5
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    willoughbys.com shipped very quickly and my order arrived before the estimated delivery date, perfect condition and works great. Awesome store

    Review of , following an experience of by LYNWOOD MANNING A.

  • 5 / 5
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    Very pleased with my recent Canon XA65 camcorder purchase, very competitive price, excellent service and speedy delivery. Couldn’t fault the experience and will use willoughbys.com again.

    Review of , following an experience of by TERRANCE LIVINGSTON A.

  • 5 / 5
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    Online ordering process was simple and user-friendly, I found their website to be very useful as the ordering process was also very simple. The Canon 70-200mm lens lens was very well packed when it arrived and it has changed my wildlife photography for the better. Willoughby’s has always been great and I am looking forward to expanding my collection with more Canon lenses.

    Review of , following an experience of by GUADALUPE MCMILLAN A.

  • 5 / 5
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    My order was at a good price and the delivery was quick and efficient :)

    Review of , following an experience of by MARGARITA GRIMES A.

  • 5 / 5
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    Excellent service and great prices. they delivered my new Nikon Z8 camera in less than 48hrs free of charge. I couldn't be happier. Thanks

    Review of , following an experience of by PHOEBE HOOD A.

  • 5 / 5
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    I've bought from Willoughby's photo many times. Prices offer great value, processing and delivery is prompt. And the range of stock is very good 👍

    Review of , following an experience of by COLBY VALENCIA A.

  • 5 / 5
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    Awesome. Ordered a new Sony a9 II camera with very reasonable express delivery option and it arrived the next day. The site was easy to navigate which made the ordering process hassle-free. The packaging of my camera was good and its arrival was punctual. Willoughby's camera is reliable and I will be placing more orders for Sony gear in the future.

    Review of , following an experience of by ALANA GORDON A.

  • 5 / 5
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    My Sony ZV-E10 II camera was delivered quickly and customer service was very friendly and helpful. Would definitely shop here again

    Review of , following an experience of by MARK WILSON A.

  • 5 / 5
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    I have ordered from willoughbys.com a few times now and as always the service is great and everything has arrived as it should. I have never been an online shopper before so they are instilling confidence in the process. great work guys.

    Review of , following an experience of by FAULKNER A.

  • 5 / 5
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    Fujifilm X100 VI the camera was very well packaged …. I also had very good help from a lady at Willoughby's customer services…Thank you again Willoughby's for your excellent service

    Review of , following an experience of by RITCHIE RUBINA A.

  • 5 / 5
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    I purchased a camera for my son to take his photography lessons. Really competitively priced Canon EOS R100 kit for him. Looks brilliant. Very quick delivery and extremely happy with the product and service.

    Review of , following an experience of by WOODWARD A.

  • 5 / 5
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    Tamron 28-75mm F/2.8 Di III VXD G2 Lens The gentleman I spoke to sorted it out very efficiently and the correct lens arrived within 2 days. Great service!

    Review of , following an experience of by JEFF ROSS A.

  • 5 / 5
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    Great overall experience Camera was in perfect condition, overall great experience and I will likely buy from Willoughby's again!

    Review of , following an experience of by SHEENA SWENSON A.

  • 5 / 5
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    Good product and quick delivery.

    Review of , following an experience of by JAMES STEWART A.

  • 5 / 5
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    Willoughby’s made it very easy to buy the Canon EF 16-35mm f/2.8 lens. The information on their web page was correct and ordering was simple. I received the lens in protective packaging and it has been great for my landscape work. The service provided by Willoughby’s was impressive and I look forward to coming back for more lenses in the future.

    Review of , following an experience of by CECELIA JACOBS A.

  • 5 / 5
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    Very good experience Greg was very helpful and knowledgeable. He explained things very clearly, was very patient and did not rush us into taking decisions. It was a very pleasant experience dealing with him.

    Review of , following an experience of by ASHLEY BROOKS A.

  • 5 / 5
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    Hassle free experience. Highly recommended. The representative Silvio was great.

    Review of , following an experience of by PETER WRIGHT A.

  • 5 / 5
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    Willoughby's photo always provides quick and efficient service. Amazing variety of products too. And great customer service.

    Review of , following an experience of by ALPHONSO PATEL A.

  • 5 / 5
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    Fantastic service and fast shipping, I will definitely be buying more from the team at willoughbys.com

    Review of , following an experience of by FEDERICO MORALES A.

  • 5 / 5
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    Easy to use site and quick delivery of my order.

    Review of , following an experience of by ELLAN MCCARTHY A.

  • 5 / 5
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    First class service in the Willoughby's store The staff in the store, are very helpful and knowledgeable. The store is well organised and inviting. There is a good range of products and services.

    Review of , following an experience of by CHERYL REED A.

  • 5 / 5
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    Friendly welcome from the staff The usual friendly welcome from the staff in this shop makes shopping here a pleasure. Competitive price. Able to try before I buy, and consider alternatives.

    Review of , following an experience of by EARL CASTINGS A.

  • 4 / 5
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    I've bought a couple of cameras and lenses from this store now. Have received good service and follow up from them. I won't hesitate to deal with them again if they have what I'm looking for. Cheers!

    Review of , following an experience of by BROOKE PADILLA A.

  • 5 / 5
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    extremely helpful and knowledgeable.

    Review of , following an experience of by JEFF O'LEARY A.

  • 5 / 5
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    Very knowledgeable helpful, guided us to the correct purchase for us.

    Review of , following an experience of by PAUL LUCK A.

  • 5 / 5
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    Excellent customer service from Willoughby's online with very quick delivery

    Review of , following an experience of by BRIAN JACKSON A.

  • 5 / 5
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    Great Very friendly and professional team at Willoughby's Photo store. Great help from Jimmy who was knowledgeable, friendly and talked me through all the options.

    Review of , following an experience of by SUSAN GERSHWIN A.

  • 5 / 5
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    Willoughby's range and prices mean they're the best for most camera purchases, and delivery in this case was several days earlier than expected - with no issues as usual.

    Review of , following an experience of by PHILLIP BENSON A.

  • 5 / 5
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    Always worth the visit The staff at this branch are friendly, knowledgeable and courteous. They are more than helpful, knowledgeable, and can help with advising on all things photographic. Always worth the visit.

    Review of , following an experience of by WILLY BREWSTER A.

  • 5 / 5
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    From start to finish, purchasing my Canon EOS R7 camera was a very pleasant experience. There was plenty of information on their site so making a decision was straightforward. The camera was not only delivered quickly but also arrived in perfect condition. I will return shortly as I am looking for a canon telephoto lens.

    Review of , following an experience of by HERB GOODWIN A.

  • 5 / 5
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    Excellent and very friendly staff. Delivery service was excellent, delivered with 24 hours of ordering.

    Review of , following an experience of by HOWARD RUBENSTEIN A.

  • 5 / 5
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    very knowledgeable staff rather than ordering online. All the staff are super helpful, friendly and good photographers themselves.

    Review of , following an experience of by VALERIE COTTON A.

  • 5 / 5
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    Willoughby's Photo is always my go to store, your staff are very knowledgeable and extremely helpful. I look forward to returning next week to collect my order. Thank you Manhattan.

    Review of , following an experience of by SUSAN BRIGGS A.

  • 5 / 5
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    Kept me informed of progress of pre-order and prompt advice of its arrival. Easy pickup.

    Review of , following an experience of by RUDOLPH KERR A.

  • 5 / 5
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    My experience with the website while ordering the Fujifilm X-T5 camera was wonderful. I used the site’s specifications to make a selection, and making a payment was simple. The camera came on time and well packed, and has been great working great. I am grateful of Willoughby’s service and would come back to buy a Sigma 18-50mm f/2.8 lens shortly.

    Review of , following an experience of by JILL PONCE A.

  • 5 / 5
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    Best price on the internet with included shipping that was extremely fast and easily trackable due to good communication. Shipping was advised as 4-10 days and the camera had arrived locally in 2 business days. The camera arrived well packaged with no damage. Would buy again.

    Review of , following an experience of by EMILE CUMMINGS A.

  • 5 / 5
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    Great pricing, quick delivery and safe, secure packaging of the Gitzo tripod I ordered. I had no complications with the ordering process and there were no delays in responding to delivery notifications. The tripod came beautifully packed and being so lightweight, it is great for travel photography. This wonderful experience has made Willoughby’s my preferred company for any future requirements.

    Review of , following an experience of by ALLYSON LOWERY A.

  • 5 / 5
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    Absolutely fantastic customer with a super fast turn around. Emails were responded to extremely promptly. 10/10 would definitely recommend. willoughbys.com is my preferred camera store.

    Review of , following an experience of by HOLLIS MERCER A.

  • 5 / 5
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    Very efficient & quick delivery. Great quality Canon EOS RP camera. Very easy transaction, no fuss & reliable company.

    Review of , following an experience of by BENITO MCCARTHY A.

  • 5 / 5
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    Fantastic company to deal with. Communication was excellent. Good advice, quick delivery & quality products. Highly recommend.

    Review of , following an experience of by CLIFTON LUCAS A.

  • 5 / 5
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    I've been a customer at Willoughby's photo in person and online. I've been happy with every single purchase, the staff are always helpful and happy to answer any questions.

    Review of , following an experience of by CHRYSTAL Y. A.

  • 5 / 5
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    Willoughby's camera has a wonderful website that's easy to navigate and they have a vast range of products to choose from. I was able to find the camera I wanted at excellent prices and it was dispatched and delivered fast and free. Would recommend willoughbys.com to anyone.

    Review of , following an experience of by MILLIE WOLFE A.

  • 5 / 5
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    Every aspect of my purchase with Willoughby's was impeccable and a thoroughly enjoyable experience. The shipping was also quite fast, and I appreciated the level of attention given to the packaging. The package arrived in one piece and I am very happy about the quality of the camera. With service like this, Willoughby's has found a long-term client.

    Review of , following an experience of by DAMIEN SCOTT A.

  • 5 / 5
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    Excellent service and communication. Order arrived extremely quickly and the Nikon Z6 III camera was in excellent condition. Thank you very much my husband loved it!!

    Review of , following an experience of by NAOMI BURGESS A.

  • 5 / 5
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    Great service, price matched and super quick delivery. Couldn’t ask for more! Would highly recommend and will be back.

    Review of , following an experience of by RAUL OWEN A.

  • 5 / 5
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    Ordering my Sony FE 50mm f/1.2 lens was very easy, communication was great and personal, and was delivered really quickly.

    Review of , following an experience of by VIRGIL WOODARD A.

  • 5 / 5
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    Great service easy to shop with, great quality products and fast shipping. Happy customer

    Review of , following an experience of by LESLEY WALLER A.

  • 5 / 5
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    Second time I’ve bought something from Willoughby's. Both times I’ve been very happy with the whole process. On the most recent order, the communication from them was excellent. The Sony FE 35mm f/1.4 lens turned up earlier than expected anyway. The prices are fantastic and are definitely the main reason I’ll be going back to Willoughby's photo every time. Cheers.

    Review of , following an experience of by AGNES VELAZQUEZ A.

  • 5 / 5
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    Excellent service, The tripod I ordered arrived in excellent condition and only a couple of days after ordering. Well earned five star rating.

    Review of , following an experience of by BRENTON STEVENSON A.

  • 5 / 5
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    I've had a couple of great experiences with Willoughby's photo now. In store, they provided useful advice and suggestions. They were also very friendly. Online, they were very quick to get my Sony a6100 camera shipped out and patient in answering questions about the delivery. Awesome customer service.

    Review of , following an experience of by RAY FARRELL A.

  • 5 / 5
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    The process of ordering the Canon RF 100-500mm lens from Willoughby's was effortless. The information which the website presented was accurate and relevant, and the services I received concerning the lens was also relevant. The shipping came surprisingly quickly, and the quality of the packaging was outstanding. Definitely recommend.

    Review of , following an experience of by EDNA DAVIES A.

  • 5 / 5
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    The team provided me with great customer service recommending me the right tripod and were able to meet my prompt delivery time, would definitely recommend.

    Review of , following an experience of by TANNER FLORES A.

  • 5 / 5
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    I would highly recommend willoughbys.com - I ordered the Nikon Z8 camera and it was delivered quickly and came professionally packed.

    Review of , following an experience of by ROSALINDA ODOM A.

  • 5 / 5
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    Excellent customer service, super fast shipping, well packaged, the camera is absolutely awesome. I will be recommending willoughbys.com to all my friends and look forward to buying more from them in the future.

    Review of , following an experience of by MARTIN LUTZ A.

  • 5 / 5
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    It was easy to locate the Canon EOS R6 II camera that I needed. Most importantly, the purchase went exceedingly well. Ordering was easy, the camera was delivered fast and the packing was excellent. They also answered all my concerns with regards to accessories that made it simple for me to make a decision. I am very happy and am planning on purchasing another lens from their website.

    Review of , following an experience of by ALFREDO HUBBARD A.

  • 5 / 5
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    I was very happy with the ease of ordering and speedy delivery, the manner in which my Sony FX6 camera was securely packaged. The order went well and the staff got back to me instantly on my questions for additional batteries and memory cards. Delivery was on time and all items were well packed. I'm using the camera for cinematic projects and so far it has been a great investment. Willoughby's made this expensive purchase easy and very professional.

    Review of , following an experience of by BLAKE A.

  • 5 / 5
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    The Canon EOS R8 camera I purchased was exactly as described. I am very happy with my purchase and the price paid. Extremely quick delivery. Excellent & friendly customer service. I was always updated about my purchase, and had absolutely no problems at all with Willoughby's camera. Thank you so much.

    Review of , following an experience of by BERYL DORSEY A.

  • 5 / 5
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    I went for the Sony a7R III camera with a professional tripod and I am completely satisfied with the service. Everything I wanted was in the website making the overall experience productive. My order was delivered in the right time and was expertly packaged which protected both the camera and the tripod. I will surely be coming back for more of the equipment as I will progress in my setup.

    Review of , following an experience of by FRANCIS WIGGINS A.

  • 3 / 5
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    Everything worked out perfectly. Was expecting it a bit later but the order came within 3 days which was perfect because the Canon RF 85mm f/1.2 lens came the next day and I started using it immediately.

    Review of , following an experience of by VICKIE FRAZIER A.

  • 5 / 5
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    Excellent Service! Fast payment processing and shipping time. Would definitely recommend!

    Review of , following an experience of by BETSY DENNIS A.

  • 5 / 5
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    Very helpful staff and dealing with customer inquiries. The product arrived promptly the next day. Thank you Willoughby's Photo.

    Review of , following an experience of by TERENCE HART A.

  • 5 / 5
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    Well run retailer Competitive price, used items as described and guaranteed, good communication, well packaged. Friendly local store.

    Review of , following an experience of by HOLLY HOLLOWAY A.

  • 5 / 5
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    Great service from Willoughby's Photo and a fantastic Lowepro bag Great service from Willoughby's Photo, but the Lowepro bag that I purchased is simply wonderful. I have, over the years, tried all the top manufacturers only to find that I quickly came to hate them. This bag is spacious, comfortable and highly recommended.

    Review of , following an experience of by ISAAC PRESTON A.

  • 5 / 5
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    The camera was better than advertised and arrived very quickly. First rate service.

    Review of , following an experience of by RODGER CONNOLLY A.

  • 5 / 5
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    Customer Services were very helpful when I enquired about a product I had bought.

    Review of , following an experience of by OLIVIA GUEST A.

  • 5 / 5
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    Very fast and efficient turnaround on the items ordered. I will definitely use WCE again.

    Review of , following an experience of by JIM WATSON A.

  • 5 / 5
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    Best Company out there to deal with! Excellent customer service skills all round and extremely prompt service.

    Review of , following an experience of by JOHN KNIGHT A.

  • 5 / 5
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    Excellent Company! I have purchased and exchanged with Willoughby's before and did so again recently. As ever, the service was professional and efficient. I would thoroughly recommend them

    Review of , following an experience of by HILL GRICE A.

  • 4 / 5
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    Unfortunately the unit was not useable as it was broken. I contacted customer services and although I couldn’t get another in the time frame they collected and then re delivered another higher quality unit at no extra cost.

    Review of , following an experience of by SANDRA WALSHER A.

  • 4 / 5
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    Unfortunately we ordered the wrong item but they responded quickly about return and put the new order through before I rang to pay.

    Review of , following an experience of by JAMES FAWCETT A.

  • 5 / 5
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    Fast and efficient service. Very pleased.

    Review of , following an experience of by BILLY ARCHER A.

  • 5 / 5
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    Excellent service from the Willoughby's Photo team! I have purchased quite a few items from Willoughby's Photo and not once ever had an issue! This is now my go to for purchasing camera equipment!

    Review of , following an experience of by ALEX MCHUGH A.

  • 5 / 5
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    Excellent all round service and quickly delivered 👏

    Review of , following an experience of by JOSÉ MORENO A.

  • 5 / 5
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    Fantastic service and great deals which make Willoughby's Photo my first choice for photographic and video equipment.

    Review of , following an experience of by CHRIS FORD A.

  • 5 / 5
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    Excellent prices and excellent service, very quick to deliver too. Will definitely buy again from Willoughby's Photo.

    Review of , following an experience of by STUART WATERHOUSE A.

  • 5 / 5
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    Everything is transparent and straightforward.

    Review of , following an experience of by MARK SAILOR A.

  • 5 / 5
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    Excellent quality service and delivery service was fantastic and faster than expected. Item was well packed. Item works well.

    Review of , following an experience of by CAROL ORANGE A.

  • 5 / 5
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    The web experience was very simple and effective

    Review of , following an experience of by HUTCHINSON A.

  • 5 / 5
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    Overall a good buying experience. Great selection process on website, flexible payment options, fast shipping and an excellent Sony a9 III camera. Happy customer

    Review of , following an experience of by JANE JOHNSON A.

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